CAR BUYER OBJECTIONS (SALESMAN) REACTION! ANDY ELLIOTT: The Homework Guy, Auto Expert Kevin Hunter
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- Опубликовано: 21 апр 2021
- CAR SALES TRAINING VIDEO PUT OUT SEPT 2020. IT'S CURRENT ANDY ELLIOTT TRAINING FOR CAR SALES STAFF! YOU NEED TO KNOW THIS STUFF!
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The Homework Guy Team publishes videos to help Car Buyers. We don’t hate Car Dealerships. Instead, we represent Car Buyers, a goal that’s often in direct conflict with Car Dealer goals.
A CAR DEALER WANTS TO:
1. SELL every car for the Highest Possible Price.
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THG didn’t give Car Dealers their Bad Reputation. For more than 40 years, dealerships have EARNED it by being the masters of predatory selling. They stalk victims relentlessly, often ruthlessly treating the most vulnerable car buyers (like seniors, for example) with little or no conscience. Car Dealers and their Finance Officers have no problem creating financial devastation for their customers with over bloated car loans, and often do. While the business has had record setting profits, Dealers never stop telling Car Buyers “We’re losing money!” That’s the bed Car Dealers custom built for themselves. We point out the traps and the flaws of the process, and help car buyers get by all the nonsense without being ripped off. We promote fairness, honesty, and transparency, and we’d love to see a few dealers join our mission!
The Homework Guy Team provides car buying consumers with information, automotive news and updates, industry outlook, buying and selling advice, and other help to level the tables. The public face of THG is Kevin Hunter and the master negotiator, Elizabeth. Tons of time and research goes into every show, planning for weeks, several projects always on the table, all with the goal of getting it exactly right. From Automotive News Updates to vehicle shopping advice and assistance, The Homework Guy Team is the best there is.
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I got hit with that "you must not be 100% happy with your car" line when I had my car in for warranty work. I looked him straight in the eyes and told him "I love my car and want to be buried in it." The look on his face... priceless!
What that salesperson did to you was a form of _"gaslighting."_
Hilarious. I'm hoping when the time comes I can be just as skeptical and make a joke of everything he says.
Elliott makes my skin crawl. There is no way in the world i would do business with him. Ever.
He’s a slime bucket fershure.
Recently took the wife’s 2019 Honda Civic Touring in for routine service at the dealership where the car was purchased. I walked over to see a 2021 Civic Type R they had in the showroom and within seconds I had a salesman going through the very same word tracks in this video. Thanks to watching Kevin’s video series, the salesman gave up within the 10 minutes of me saying NO to every word track he came up with. It amazes me how spot on this information is!
"I need a newer car for the same payment I have now, can you help me."
"Sure can. What is your payment?"
"Oh, zero dollars. I actually own this car. So what do you have for me?"
Awesome brother!!
Well, that doesn’t make sense. How is a new car going to cost the same as an older car? (Assuming same type of vehicle)
@@zerothehero2494 It's a joke.
They are occasionally out there! I've been driving the same car for about 4 years - no payments. She's a great little hybrid that gets great mileage too. A lifesaver & great little Prius. She needed some work, but worth every bit. Nothing major.
@Zerothehero A bit slow on the uptake Bro. Perhaps you should change your handle to Zerothebrains !
"The car that you were interested in just sold and had some scratches. Would you be interested if I told you I got 100s more that are better in quality?"
"...you sold a scratched up car to a customer instead of the 100s that were better quality?"
Checkmate
Awesome response!!
🧐
That’s the part I would’ve zeroed in on. “You just told me you’re willing to take advantage of your customers. I’m not interested.
I've trained myself to always answer a question with a question, which frustrates the hell out of them.
Anyone that talks that fast is trying to scam you! I have no tolerance for these people!
He hasn't met my wife. He'd never get a chance to talk at all!
@@jerrymiller276 LOL... If your wife reads that... don't close your eyes tonight!
@@MarsMan1 She won't see it, but she knows of the issue. 😁
@@jerrymiller276 - I’m tryna take your wife with me when I buy my next car.
I was thinking the same thing. If I encountered a dude like Andy (or the rube with him) when looking for a car, I would RUN.
13:02 Best line of the video... "I just want to talk to a real person who's not like a plastic banana".
"I just want to talk to a real person".....well said
Worked in service at a Ford dealership.They told a customer is repair wasn't under warrenty so next thing he traded the truck. Then they repaired truck for sales department under the customers warrenty and sold it on used car lot Stealership.
That's the kind of deceptive behavior that has earned the car business the reputation it has. A big fat lie, believed by an unwitting customer, results in theft.
Wow, this is an unbelievable story on how the Stealership did this customer.
WOW!!
Our disc changer broke, with 6 cd's in it and we had about a month left on the warranty. Got it replaced for free.
One time when the car warranty people called, I pushed the nimber for the operator because I was curious. They told me they needed all sorts of info to see which car it was. Thing is, the warranty expired in 2012, and this was in 2020. I told them "you called me, so you should have that info. I shouldn't have to give you anything." Their rebuttal was not scripted, and scatter-brained. I love trying to get people off their scripts.
When I go to the dealer to get my car serviced. I always look around to see what's new and you have to stop them before they start. I only had one guy try to push and I told him, make it free and I'll take it. He said if I make the price low enough you'll buy and I said no I'll take it, as in I'm not buying. It's not the sales person you have to watch out for. It's the f and I person. Good reaction video
Predatory dirtbags is a nice way to describe these guys.
These videos are invaluable. Both the training videos and your subsequent commentary. I recently had to endure a sales manager’s attempt to sell me paint protection and wheel protection. He was met with a “no”. “Do you mind telling me why you don’t want these packages?” was met with “I do, no further discussion of this subject is needed, my decision is final.” This was our second visit to the dealership and we had made it clear when we called prior to that visit that we intended to purchase the car. Not after talking with this guy. We drove to this dealership (70 miles one way - twice and he knew it) - that should have told him something. He had the car sold before he ever met us and still managed to talk us out of it. We thanked him and walked out. Parenthetically, the customer over at the next table - an elderly gentleman - was sitting facing one salesperson and while surrounded by three others standing over him “helping” him decide to buy. If they tried that with me I think I would have enjoyed that. Knowing what’s coming next and more importantly the dynamic behind it makes it much easier to say “no” and stick to it. Thank you.
By his own actions, that dealer snatched defeat out of the jaws of a successful sale!
It sounds like the worst thing you can say right after the test drive is done is "Wow!! That was amazing! I really like this car!" That shows you want to move on to the next stage "sitting in the box" [also known as the F & I office ]
I appreciate the work you guys do to expose these scumbags.
I find andy Elliot videos entertaining, It is more education to the buyer if they are aware of the "word tracks"
I love to go over there and tell him exactly that. 😂
Hold on. If I'm at the service department and I need to kill time, I can't do much else other than drink the stale coffee in their "lounge" with the news blaring on the TV's. Wasting time looking at cars is perfectly normal.
Great video & advice as always Kevin. Please continue to keep Andy "honest" with his training videos! All the best sir!
I gagged myself watching those clowns.
By now, all I have to ask the salesmen or women, is, do you know Kevin Hunter? Most back down instantly. Your name itself is a warning to these tyrants. Thx Kevin.
I should try this 🤔
Might be helpful to publish a list of what the larger dealer groups like Asbury, Penske etc use for training so you are prepared when you walk into a store how you will be approached.
@@ericjay71 That's an interesting fact. It sounds like everyone who is a fan of Kevin and his S. H. I. T philosophy should be on the lookout for [ Grant Cardone's ] training and his word tracks.
The Andy Elliot drinking game : " let me ask you this...", "Rock and roll","cool", "word track", "guess what" , " am I right"
You'd be very intoxicated by the end!
@@KevinHunter by the way , love your videos
People like Elliot and Richard's train salespeople how to screw people over, and at the same time make the customer seem like it's a good deal.
Next time I talk to a salesman I'm saying, "well I hear what you're saying, but let me ask you this..."
Exactly, turn that question right around, and ask your own question. Confuses the heck out of them.
I've used a slightly different approach in the past. "I hear what you're saying. And that's ALL I'm hearing. How about you try listening for just a minute?"
You the man KEVIN , And I love you Elizabeth.
There is an advantage of diversifying bank accounts, cross-collateral. Some banks (especially credit unions) use cross-collateral to protect themselves. What this means is if you get into financial trouble and all your accounts are at the same credit union, they treat them all as one. In other words, if you get behind on your credit card they may repossess your vehicle.
Rumor has it his head is still nodding to this day.
Perpetual motion machine-I don't even think he knows how bad it is
@@johnrnorton
🤣😅😄
Actually getting a new car is exciting but the “process” of going to a dealership will have me procrastinate on that for about another two years 😂. I can’t deal with the cheese d**k smiles
Lol.
Love this reaction video. It's amazing how much of that crap I've heard at dealerships. Keep up the good work!
I got a mid roll advertisement for Andy. Never hit skip so fast!
Loan officers at most banks are...wait for it...commissioned salespeople. They often will also try to refer you to another dealer or salesperson because they are getting a bird dog
Exactly lol 🤣
Love the reaction videos.Keep them coming. The elephant in the room is that we (the viewers) should be so pissed off that this method is being taught..I laugh at it ,but down deep it pisses me off..the people these salespeople take advantage of probably don't have the skill or understanding what is right or wrong
Bought a car in 08 and paid cash, still drives and looks good, it is now 13 years old, very little repairs.
If a salesman thinks I’m so stupid as to think paying a HIGHER rate is somehow in my best interest I’m leaving right then and there.
I can not even imagine working in an industry where you have to go through training and then work VERY hard to lie, cheat & steal for living, sounds & looks very exhausting.
Perhaps they should try the honest route & see how it works out?
From personal experience, I can tell you that an honest person has more customers than they know what to do with. The downside? You have a constant battle with everyone around you, including management and F&I, and eventually the owner. At that point, they send you packing, even if you're the best they have. They don't want "honesty" infecting the rest of the people.
What exactly is dishonest about trying to persuade someone to buy something?
@@ToyotaTom04 I actually wrote out several different replies to this and deleted them all, but I'll just ask the question; have you actually ever thought about what all those commercials are saying and compared it to reality? The only difference is that care salesmen are worse.
@@ToyotaTom04 when they lie, cheat or steal via markups, that would be the dishonest part. I can not make it any clearer than this, watch Andy Elliot's video, he does all 3 in his talking points & seems to be very proud about it.
@@ToyotaTom04 The main thing with Kevin is honesty. Just state your case briefly and honestly and be done with it. Do not ever try to mislead and bamboozle a customer with a long winded, complex, vague shower of words.
I am looking to purchase a new car with in the next 10 months but doing research I started looking in how to purchase and deal with the sales people at the dealership but o boy it helps but Tham it sure helps more to see how sales people at dealership think and treat you thanks for all the info 😀
Great video Kevin and Elizabeth. One suggestion I have is that you both stand very still while the video is being played and seem very stiff. I think it would be better if you both were a little more animated throughout. Thank you for all the work everyone does on these videos!
When he said give my video a thumbs up I gave this video a thumbs up
Kevin, glad you keep mentioning Andy Elliott. His videos prepare me for stealership BS
Yup - I have a good car now - best time to look for a new one (which I have the cash to pay for)
Me to salesman. Let me ask you this. Do you think you could have sold me a car today if you had been more honest and transparent and come up with a lower price without all the fees and hassles?
your credit score is your track record of paying installment loans on time. There is nothing in the FICO formula about the prestige of the lending institution. There are several factors that are part of the building of the credit score, but prestige of the lending institution is not one of them.
The sales guy will try to sell you whatever he has. If his car has higher miles, he'll tell you it's the best. If his car has less miles, he'll tell you that one's the best.
Does anyone else get commercials from Andy Elliot automotive sales training while watching this video as well?
I always make a car payment to myself and when I need a car it’s cash
I need a shower after listening to Andy speak...
Kevin if I go thru a bank , when do I let the car dealer know that I did ? How does it work when some one does .
Please post Kevin & Elizabeth videos with commentary.
That's great advice about banks from the THG team. I'm the third generation of my family to bank with the same banking institution and they really appreciate that, especially when I go to them for loans.
Back when I left the military and bought my first house I was just a young man who didn't have much credit or experience with life outside of the military or college. I went to a couple of different banks (who advertised themselves as home loan specialists) to attempt to get a home loan and they turned me down as too much of a risk due to being single and very little credit history, despite the fact that I had a well paying job and no bad credit (just very little credit history). On my third attempt at getting a home loan I went to my personal bank and the bank manager, who was a friend of my parents, assisted me with getting a home loan. He was very helpful and explained the process to me, why I should get a 30 year loan to start off with and then refinance it for 15 years in one or two years when I had built up my credit and even offered to assist me with the refinance when the time came.
I took that advice, received the loan, refinanced it to a 15 year loan two years later and had a new house payment that was only about $25 or so higher than my previous 30 year loan payment. The following year that same bank also assisted me on a loan for a new car and gave me advice on purchasing the car. That was back in the early days of the internet when the biggest thing on RUclips was cat video's. Fast forward to the present and my house has been paid off for several years, the bank manager has since passed away, but the lessons that he taught me (as well as many other customers who banked with him) are still remembered and practiced.
I'm just glad that channels like this are around now to pass on that same great advice!!
What is one thing that I don't like about my vehicle right now? Is not true, but I'd say the ballance owed.
My dealership doesn't bother me anymore trying to sell me a vehicle while my truck is in service. I just told them, if you don't let me alone while I'm walking around here, when in the mean time my truck is in service, you will lose me as a customer for good and I take my money somewhere else. End of story. They all know me by my name now including the mechanics.
The tall man swallowed his words. Even with the captions on, I still didn't understand him.
3:50 so you have a newer car,with lower miles ,that doesn't have scratches ,at a better price point ?
It is completely nasty and untrue that credit unions do not report to credit bureaus. I do not like Andy Elliot dissing my credit union. Credit unions are honorable financial institutions. The whole credit union concept is excellent.
There are some small local credit unions (very few) that don't report to all 3 credit bureaus. Sometimes only 1 or 2 of them.
The reply to "I'm just wasting time" while in the service department is one reason I don't like to have work done in dealership service departments.
Saw Steve R put a reaction vid on
My car's equity is not my only savings account. I plan my spending so that I can put cash money aside in a savings account.
That reasoning only works with people whose only source of potential spare cash is the resale value of their vehicle.
I will not trade my car in prematurely just to "unlock the value" of my trade in order to complete a new vehicle purchase.
I prefer to drive my vehicles for several years until the resale value is a two digit number.
When the prospective buyer asks "How much gas is in it?" because it matters to the valuation, then you know you're ready to look at another car! Lol...
I still have my 1997 Chevy pickup with 387,500 miles. I was actually surprised at the Blue Book value because I figured it really would be a two digit number, (well, OK, three) but it actually ran to four. 😁
Still keeping it, though because it meets a current need that I just don't want to spend a bunch of money for. When it dies to the point that repairs are more than its value I'll give it a decent burial.
The GM dealer is the number two scenario to a tee. Customer drives up in a GMC Toilet and the salesman says “Hey you’re not satisfied with that toilet here’s a new toilet that will depreciate even more at a higher price with new tech that doesn’t work right. Let’s talk payment.”
I have word tracks, for people like Andy Elliot. Take it or leave it, and which way to the exit.
Hey Kevin, wondering if you have recommendations on which of your tips/tricks still apply when buying a significantly more expensive car.
ie: a 6 figure sticker price
Six figures? Only a knuckle head would pay that much unless they are filthy rich and even then...SMH...🤦♂️
@@louielopez1638 just pre shopping for when I get back from my moon trip 💎🤚🚀
Just because I become a double digit millionaire... doesn't mean I'm cool with getting ripped off lmao
That guy Andy's BULL SHIT is too deep. I would just walk away from him and his kind!
Kevin-do you have an opinion on negotiating out on the lot for leverage? Seems pretty easy to get in my car and leave-takes them off their game!
Have your homework done in advance so you know fair market values, but yes, negotiating on the lot isn't a bad idea at all. They have no leverage over you because as you just said, you can leave anytime you want. They know it. They will keep wanting to go inside, but just ignore that. In fact, if they say it a little too often, just say, "Go get your info. I'll wait right here for you." It's your decision if you want to wait or not, but I do this all the time.
@@KevinHunter Anything to mess with their assumed workflow
In a real car purchase scenario, I would walk out on trainee/coach Ryan within 3 minutes. His exaggerated facial expressions, arm waving and overly emphatic voice just scream slimy, phony sales dude!
Look at the bright side . . . it would make for a great exercise video mashup! LOL
Not to mention his constant affirmative head boob making him appear to be like a human "walking, talking bobble-head doll"...
That one guy reminds me of Eddie Haskell off level it to beaver
No kidding! And about as likable too!
That go inside line bye 👋
I finished paying my car in October 2019. I am not able to save what I use to pay for the car (250) since I even lowered my insurance since I was not required to have full coverage. I don’t have crazy spending habits. What am I doing wrong.
If I come across salesman like this, I have no problem of taking test drives of as many cars as I can and then walk away with just my opinion of the make/model and don't feel like I wasted a salesman time. Now I have to ask if they watch Andy Elliot LOL! I love the obsevations that you are making
Gap insurance if you need it get it through your insurance company it’s dirt cheap never through a dealer
I wouldn't have sat in that dealership 5 minutes listing to that crap....DEUCES!!!
You likely would have. Human behavior is predictable. These techniques are based off of years of study in human behavior.
No sir, definitely wouldn’t have. That’s a colossal waste of my time and I’ve never been one eager to do that.
"two plastic bananas." 😂😂😂😂
I have always seen sales people at the wait area of the car dealership... I don't engage
Many years ago, I was interested in Mazda3, the salesman asked me how much I want to pay per month?
My answer was “Just tell me How much it is going to cost me per month for a period of 60 months with $5,000 down payment for a Mazda3 GS with automatic transmission.”
the salesman answer was “It is a policy of the dealership; I have to know how much you want to pay per month, maybe the monthly payment is too high for you”
I’ve said “Just tell me how much per month and I’ll decide if it is too expensive for me”
He said, “Sorry it is the dealership policy.”
I’ve said Goodbye and left, he ran after me in the parking lot and said Ok,..Ok I,ll give you a price.
My answer was “too late”
I took my wife's Jeep to get service once and I was approached with this "what's one thing you don't like about your current vehicle" method... I said that the thing I don't like about it was that it was a POS Mopar product. That shut him down. FYI. I hate that Jeep and Mopar in general....
These are the type of salesman that I immediately walk away from.
The video's are great for salesman and also car buyers. Now I know what to avoid!!!
What do I care if the bank is in Wisconsin, when I’m in California?
So at what point do they ever show the buyer a car?
Napoleon Complex?
I made some comments on Andy's channel but they were taken down fast. I even left @Kevinhunter comments for people to check out your videos but alas that was taken down as well.
What is the actual cost..vs what I know I'm willing to pay.
I went to buy a car. They were trying to push me on something that I did not even want. Finally, I had to snap. It was totally disgusting.
Can you do a video on buying a car that is used by the General Manager or the loaner cars at the dealerships?
Loaner cars, Program Cars, Executive Cars, or Cars driven by a celebrity at a local event. They all fall under the same umbrella, essentially. We'll be glad to cover that. Thanks for the suggestion!
Another vote for a video on how to buy a loaner car from the dealership.
@@KevinHunter Isn't it true that they can still sell those as "new" cars since they've never been licensed?
Yes, the car still sits in the "new" category and it's due to the fact that the vehicle title was never transferred. It takes a title transfer to change ownership, and when ownership moves from the dealer to the consumer, it now becomes "used." This is a good thing to know for the future on used cars as well, because I've seen plenty of car deals that fell apart after the deal was done. A persistent customer got the dealer to take the car back. What was the biggest reason they agreed to do it in the end? The state had not yet transferred the title (new or used), and the vehicle was still titled in the dealers name. They contacted the state, and cancelled the transfer request, putting everything back the way it was.
Promoting a scarcity mindset never worked in sales. But it clearly works on RUclips.
If BS was music, Andy would be a big brass band.
That's hilarious! And spot on!
hello friends
If they offered me a new car at the payments I have now I'd skip a used car and buy a brand new one. ALL my vehicles are paid for.
What info do you need to give the dealer to test drive a vehicle?
Just a copy of your drivers license, which is something you can do yourself before car shopping. Remember to black out your DOB. Avoid any dealer claiming you need to complete a credit app.
Not for nothing, my brother bought a brand new car in 1999. He got the gap insurance, 7 months later, he had an accident which totalled out his car and the gap insurance over-covered the amount of money still owed on the car for which he ended up putting a high down payment on another car that he wanted more than the original car.
I’m interested to know more about your brother’s policy- to my understanding, GAP covers the difference between what you owe and what the car is worth, so I didn’t know that over-coverage was possible.
@@kevinjames8050 it was a long time ago, not sure if they do that anymore.
Maybe, Andy can help me sell the Brooklyn Bridge.
I want my next salesman to be a SAVAGE!!!!!!!
For the life of me, I can't understand why Andy or Steve Richards would put these types of videos on the Internet. They paint car salesmen in the worst light and just reinforce why the majority of people don't trust them.
There's no f---ing way that dealership salesmen are making $300,000 a year.
Lol. He makes it clear many times, that he's not like that with every customer. So. If you criticize, to it correctly! :)
This guy probably goes home to his appointment. getting passed by his high school peers, because he still lives and talks like he is a know it all teenager.
A lot of dealership's around here tout 0.9% financing. I've searched and can't find any bank that can match that. Thoughts?
It's what the manufacturers do to drive sales when customers aren't coming in. Instead of dropping prices, because they always want prices to be high, they use a financing incentive to get you in the door. Every time you see a very low interest rate advertised, you should always know it's a bad time to buy a car in terms of car prices. Sluggish sales create promotions, and promotions are done in a way to benefit the car dealer and the manufacturer the most, while giving up the least to the consumer. Hopefully that makes sense. I've never gone in to a dealer on a rate incentive, ever.
@@stephaniehunter3280 Makes sense. Thanks. I'm going to screen grab this and put it in my Kevin Hunter folder.
@@stephaniehunter3280 Good analysis-also it is for typically a long term so they get you back that way
To get 0% financing or 0.9% you generally have to give up the rebates. You don't get both. Take the special rate and the price is higher. Most of the time you're better off financing less and taking a regular fair low rate
Car Dealers use all sorts of gimmicks to get you "in the door". If there finance is lower than a big bank its because they are making up the difference & then some with an inflated vehicle valuation.
If you like a vehicle at a cheap finance dealer, get a loan approval elsewhere. Then make an offer in line with the actual vehicle value but make sure they don't bullshit you another way like removing warranties etc....
Have your bull##it detector powered up when you go car shopping.
I’d tell him that I wouldn’t be 100% satisfied with any new car ether.
I'm always looking, because that's what we do. Paying attention to the car markets and what's happening at dealerships. His arguments would never work on any of us for anything.
@@KevinHunter thanks to your videos we can keep more folks from falling for these carnival acts.
Car sales is a bro job for dudes who couldn't get a better job. They are arrogant AF and convince themselves the customer is an idiot and easily manipulated. Then they have to lie their ass off and become actors, compromising their integrity and souls if they had any to begin with. Its a gross business that I hope goes away soon. I know, I was a car sales man for a couple weeks - couldn't do it.
Pull the video where he trains that guy... "customer calling about car, you don't have it, you can't get it" He literally trains to lie to get caller in the door.
never ever again going to waste my time with an Andy Elliot type in a dealership.
When I go looking at cars, I always tell these jackweeds that I am looking for a car for my brother. He doesn't know much about cars so he asked me to help him. They will back way off of you then.