GEEKSQUAD IS THE BEST AASP OF ALL TIME
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- Опубликовано: 11 дек 2024
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So let me get this straight:
Apple replaced the wires with non conductive ones
Took the cap, hollowed it out put in a smaller one so it works, but looks the same
And hacked paul daniels software to make it appear to be broken
They really went all out on this troll :D
@John Doe He doesn't sleep.
@@randomunavailable Well, it is sunday, so he might stand in place for a few moments.
This is the best explanation thus far
@@rossmanngroup the 2nd wire is melted: 33:59. Also do please check the current through the cap when the machine is actually running. Likely the cap has a lot higher resistance at higher voltages.
"And hacked paul daniels software to make it appear to be broken "
I took my Macbook to Rossmann Repair to have it broken and it still works 0 stars.
Try Hydraulic Press Channel next time
Jako1987 hahaha
This comment is underrated 🤣
@@geniuswithacapitalk I don't think you know what "underrated" means, that sucker is hella upvoted.
Whiffling Tit you fail to acknowledge how much time there is between your comment and mine. 😎
Wait...this is a MacBook repair channel? I thought it was a NYC real estate channel
I'd watch him for either, to be honest.
I thought it was a cat vlog channel
TheAbsoluteZxero you are so funny dip shit! Is your mom as funny as you too?!!
Pasha Faith great joke Pasha Faith
Come for the roasts, stay for Clinton the cat
Love how he leaves all his blunders in the video. That's true integrity.
Dont you mean... Tegridy?
@@mDTibbitts I love me some Tegridy to take the edge off a stressful day.
So does Apple in their laptops
I'll say this again: Geek Squad's service center and any other Apple Authorized shops perform part replacements, not repairs. If the MB did not pass testing, the whole thing would have been replaced. Apple sends bad parts back to China for actual repairs. Then they ship the refurbs back to be used as replacement parts in the US. It's rare to find an agent who could spot the "bad" cap. Also, we were technically not allowed (by Apple) to open MacBooks in the store.
This is true, Geek Squad performs part replacements for failed components. Due to safety and quality concerns, it is easier and cheaper to replace parts.
Was a Counter Intelligence Agent for 3.5 years at Geek Squad. If it was something at the precinct that was not S.O.P. to troubleshoot or attempt a fix on (anything past simple external hardware or software troubleshooting, or with Apple...opening them at all) you could get written up by your DCI or a Store Manager for insubordination. Anything more complicated (hardware-wise) than the battery being drained, a bum charger, or holding down the power button for 5-7 seconds was to be sent off to a Service Center. Used to get yelled at DAILY asking why we didn't fix things "at the store" while I'm there alone with a line of people and Salespeople harassing me to do more PC optimizations for them in 30 mins or less.
It's good to see that they treated Louis well though. We would get a lot of "Go F%&$ yourself" returns from the Repair Center where they refused to work on something and of course the customer would gladly take their frustration out on us instead. Nice to see the SC has upped their game.
what is the point of that? any idiot can change parts around? if you cant repair a board you shouldnt be employed repairing computers.
I can relate, but it's often much quicker and reliable to simply replace the entire board (for someone who just wants the thing working again) than to do a board-level repair. Expecting Best Buy to diagnose and replace a capacitor on a board? I'd rather run my laptop over with a car than trust a Best Buy employee to replace a board-level component.
I'd also argue that there are different levels of skill required to repair laptops and to repair boards. Board and component swaps in the field are much quicker than actual board-level repairs for most things, and most companies have this sort of service. Apple is a lot more unfriendly about this than most other companies, and the amount of resistance they have towards technicians and the idea of right-to-repair is shitty, but expecting to have every service shop perform board-level repairs on every device is kind of out there, IMO, especially Best Buys - they'd have to hire trained people that would demand much higher pay than BB would be willing to give, and they would have to buy equipment that they would likely not be able to maintain.
That's my reasoning anyway.
This methodology of replacing the entire board is the same in most electronics companies to increase turn around time of the aftermarket support, also it is to log parts/failures, to vendor parts that will last longer than said part maker, mostly for manufacturing processes with the whole Six Sigma bullshit. Also each board must be retested and reinspected to standard before shipping out again, usually through a test engineer, but most of the time things like In-Circuit Testers such as a Flying Probe or Bed of nails will catch this failure of the cap, then functionality testing would catch the short if the ICT didn't catch it. This sucks in terms of cost for the consumer, but it is how business is conducted regarding electronics when replacing an entire board.
The only time the company eat the cost is when they ship something out that doesn't work and has to go through and redo everything they did from square one. If the part comes out working, then the consumer/costumer eats the cost of repair.
it's like he's so good at fixing stuff, that he literally can't break it.
I just watched this and was going to comment the same thing. But he does do a great job.
@@Dan0TheMano Shorting a car battery doesn't make them explode.
Marlo Stanfield
What kind of cheap ass battery is your car using? Lol
@@reppy0757 he's driving a tesla
@@Juhujalp
Sounds like a jihad tesla. Ready to blow up at a moments notice. Just need a wrench and touch these here termi..... ;LKAHJNNSD;OIFHJA S;DIKFHA;SODKLJHFA
Louis is so good that when he tries to break a MacBook it violates the laws of physics just to stay working
Came here for this comment. Not disappointed
Came here to make this comment, I applaud you
Yet some of us break theirs just by thinking about it.
that probes that macbooks are very well made ;-)
He didn't violate the laws of physics he shorted the wrong line. PPBUS GPU, then he shorted a fuse but shorting a fuse doesn't really do anything
Louis is so good at fixing Apple's crap that he even fixes it when he's trying to kill it.
That's what I thought. He's too good at repairing MacBooks that he can't kill them even when he tries.
I was just going to type this as well.
it works because when Louis touches macbook he converts it to PC, and PC run just fine without pee-pee-bus.
The power of Fix It Felix!
@@heroslippy6666 I was actually about to say that hA
Louis should sell a shirt that says "Your PPBUS is making my G3 HOT"
I would buy ten.
lmfao
This is TOTALLY an awesome idea and I’d buy 2!
PP1V3V42_G3 hot cries umbridge.
Haha YES! I would discharge that CRT any Faraday
Me2
Angry customer: Your company broke my macbook:
Louis: Listen, even when we tried to break a macbook, we couldn't do it.
Where is the follow-up explaining what happened in this video? I mean, he touches on BestBuy again 3 months later (ruclips.net/video/VJAeiCM5xSQ/видео.html) but doesn't mention if this video is legit or still a joke -_-
@@handlemonium That video is from 2018 not 2019
LISTEN LINDA
This comment now has 666 Likes >:D
This is straight out of Star Trek
>"Our main power line blew!"
>"Try rerouting it through environmental control!"
>"It worked! Bring us to warp 7"
Wut
Nathan Lang
Your picture matches your comment lol
@@reppy0757 the beret scratch or the fact that he's an admiral?
Sir, I can't remember my password
No worries, just pull out a gun and shoot the screen, and you'll be logged in just like that
So glad you dedicated yourself to repairing Macs, because you are really bad at destroying them... LOL
I that the Troll got Trolled . They looked in that Mac book & could tell someone knows what they are doing &trolled him back . Thats what i believe happend.
In this episode I have learnt that Louis customers are smarter than Louis because they can successfully break their Macbooks.
louis'*
They don't even put any effort into it.
Tantalum capacitors are polarized. Oops... Reinstalled it backwards @ 9:00
Just give it to Linus, he will show who's king.
I work at a Geek Squad that was a test market for being an AASP and it was a nightmare. Screens and batteries are easy but we get no other parts to fix iPhones. Watches and iPads have to always be sent out if it’s a hardware issue. In a given day I have to tell about half of clients to go to an Apple store directly.
Glad our precinct isn't the only one like that...in fact, I'm thinking most of them are
When I did Advanced Tech @ ATT for Apple products we got calls dumped on us from apple all the time, mainly because the customer wasn't fine with shelling out for a new product.
They don't give a shit about 2018 apple customer when Oct. 2019 rolls around. The only good consumer to apple is the one they get next year.
Same exact shit, with a nice mix of occasional gsx bugs
Thomas Mouzon-Keen gsx is fucking GARBAGE...and when it doesn’t work and I try to chat with an Apple person, half the time chat is down and the other half they say “oh go read this article you peasant”. I DID READ IT THATS WHY IM CONTACTING YOU!!!!!
Same shit happened with us. We weren't even given test phones until afew days before the actual launch at our precinct.
The sheer happiness on Louis's face when he admited that he is going to break an Apple product... priceless.
I don't even own any apple devices, but I love watching this channel for some reason.
As an ex-GeekSquad employee, I can promise you whole-heartedly, that Geek Squad CA's and ARA's do not want to be AASP. All senior agents left the precinct including myself because of how toxic the working environment was with the new demands Apple gave us.
It became toxic many years before that!
I put 15 years in, but, made a wonderful jump to corporate America quite a few years ago and have never looked back.
Still have my DA badge :)
As an ARA turned Apple Master for Geek Squad i can attest to this 100%. The AASP on boarding, training, support, and integration were atrocious. Most stores in my area were refusing repairs because of how bad the process was.
Also for clarity they never let us "repair" computers. Our process was simply sending your Apple device to Apple for you unless it was a phone. We could repair phones. Depending on available parts but that process was super super broken as well.
I left Geek Squad as a result of my frustration with the AASP process and now work doing real electrical troubleshooting for a military defense contractor.
Man, preach. I left because of the tripled workload from AASP without a pay raise, and like you mentioned the toxicity the added stress caused. I was the most senior agent in the precinct, and our other ARA left like two weeks later.
Now I'm an IT nerd managing servers (and still fixing fucking Outlook issues because I'm part of a two-person IT crew for a medium business) and making a hell of a lot more money for less work and a lot less stress. Rinse and repeat for my fellow ronin ARA.
Paradoxically, then, the horrendous AASP rollout is one of the best things that could have happened to us because it gave us the kick in the asswe needed to tell BBY/GS to suck our asses, which apparently we should have done ages ago.
It's frustrating that as an ARA you have to service regular clients and Apple clients and our pay grade did not jump.
This happened to our location too. Apple came in and the Geeks started dropping like flies, especially the senior agents. The workload tripled and so did the upset clients. Clients would be told incorrect things by misinformed apple employees, like that we could do same-day replacements in-store, and then clients would be (as you would expect) extremely upset to learn that the real time frame was 7-10 business days for a phone replacement. The system they gave us only worked properly like 10% of the time. Almost every shift I'd spend an hour+ trying to check in a client's phone only for the system to not allow me to do so for no apparent reason and the managers can't over-ride Apples' systems. You get 20 minutes to check in a device, but you almost always have to start completely over and try again because you get randomly logged out, or the system tells you that you have to run a diag that you had already run before creating a repair, or it only gives you the option of a "non-repair case", etc.
You can imagine the NPS surveys you get from clients whom spend hours at sitting at Best Buy trying to get their phone fixed only to be told "Sorry, I can't help you because the system won't allow me to check in your phone. I have no idea why, Apple's support team for our system don't work during these hours (and even if they are, they've literally never solved a single issue we've come to them with), and your options are to come back tomorrow with your fingers crossed and pray it works then or drive almost 2 hours away to the nearest Apple Store. Oh, you say you already drove over an hour from your rural town in the opposite direction of that Apple Store for your appointment today? That's very unfortunate. Oh, now your yelling at me? Yes, I feel like screaming also, but I cannot."
Geek squad agent here, can confirm AASP has been awful. One of the worst things I've ever had to deal with in tech.
How so?
They are glorified mail in repair, anything other than iPhone battery, its mail in repair to Apple or Geek Squad City in Kentucky. But when apple phone support books the appointment, they make it seem as thought anything GS can do anything an apple store can do, so the customer comes in within a higher expectation than what they can do in reality. And unless they fixed it, when I left two years ago the appointment systems didn't talk to each other, so it was possible for the Geek Squad appointment system to make appoints when the apple system already had a spot reserved so, you ended up double booked with only one agent on. Read more horror stories @: www.reddit.com/r/GeekSquad/
@@JordosTechShack wrong
Ya, when I still worked for Apple I cringed when the only AASP to send someone to was a Best Buy. When I worked for Geeksquad later I really cringed when I got to know people at the desk in the Best Buys and they'd tell me the things they sent in that would have been an easy fix but... things were sent for replacement.
@@DeliciousDevious that's how it was when I was there. I worked at one of the first AASP best buy's when it was a test program. We were also a one zone store, meaning no CA or ARAs, or GSM, all CIAs and a DCI. I only stayed 4 months or so into the transition, before I missed actually fixing MacBooks, and being able to recover data from MacBooks. (We were no longer allowed to use the mule for apple products) My house was paid off and this business had been paying the bills for over a year so I walked. Maybe things changed but even in this video they said they had to send it out and couldn't open it in the store. Agent 64720
I work at an authorized Geek Squad and it's been an absolute nightmare working with Apple
Tell me more?
Do they micromanage what you can do/say?
@@rossmanngroup well let me tell you, the most "training" we got prior to working with their iPhones displays and batteries, and using their system, was taking two question & answer tests to become Apple certified. We never got any sort of hands on training (which, as you can imagine caused a lot of problems).
Their chat support is a joke (and weirdly like a creepy hivemind, they all talk exactly the same).
They very frequently do not communicate the right information to their own clients, making huge issues for us.
This just scratches the surface.
@@TheAbsoluteZxero 100%. And even when we do things by their own book, they still try to make us do things we're either not trained to do, or completely unable to do based on their own system's requirements.
Sound likes there is something called “Apple Plague” where anything affiliated with Apple turns terrible.
On the 2nd wire you added @ 34:00 there is a break in the center of the wire with heat discoloration. The wire(s) you used to bridge the power rails didn't seem to be able to have the current carrying capacity to handle a full short and acted like a fuse instead.
Perhaps blowing up both caps may have done the trick, or breaking a trace for SMC power good signals.
This ended up being real hilarious!
7:46 Jeezus, man. You killed it just fine the first time. The second time was bloody overkill. Obviously, you had had a relationship with this poor cap.
Edit: Nevermind. Louis is incapable of destroying electronics; He can only make them better.
a mac is like a cockroach
when u try and kill it. it will not die
but when u get up in the morning there dead macs everywhere
I hate vacuuming dead macs. Gross.
@@tammyt3434 I used to stomp cockroaches in my dorm and leave them there. By the next day they would be completely gone as if they were never there, having been carried away by ants.
I hope you learned something. I learned that louis rossman cant kill a macbook. Shame.
It's not the mac book's fault that Apple suck
Obviously everyone should be sending their MacBooks in asking him to kill it. They will then become immoral.
hes just too good at fixing them
Electrical engineer here can confirm that once the magic smoke comes out of a part it no longer works.
I love watching parts get destroyed, it's so much fun!
One day i will find the place they harvest the magic smoke they put into that parts and steal all of it and put it in one super chip
Reminds me of when I was in school and pulled a component off of a Mother board ( a long time ago) and it screamed and smoked.
It's also usually quite loud when it happens as well. Had a capacitor blow in my 1600 watt power supply once.....thought it was a gunshot.
Louis, I love that you do more targeted repairs. The problem is, Geek Squad is not permitted due to setup within the stores, to do repairs that involve saudering, or any sort of MB repair. They do not train the staff to do the sort of work. They do Part repairs or replacement, doing anything more can result in write ups or termination.
These "trained techs" are minimum wage 16 year olds trained to sell you a new product, not fix them.
And it's not that we don't have the technical skill, I know my way around a PCB pretty well and I'm decently good at soldering, despite my lack of quality tools. I've even started learning to repair surface-mount. The issue is that we're not allowed to do it.
I work for an office store. We used to be able to replace cell phone batteries before I joined, but due to an isolated incident in ONE store out of thousands where a small fire started, we're not allowed to repair them.
When I was at Fry's, I spoke to a former Geek Squad employee. Told him I tried applying but it never happened. He explained to me I dodged a bullet. He quit because of how his store tried to scam people and it made him sick.
"Oops, we accidentally scanned the hard drive. That will be another $100!"
"We're going to commit a murder" aaaand demonetized.
*loud fart noise
8:04 "Don't breathe this"
u sir are too funny
Oddly enough, not demonetized... And Louis, the smarty pants, has a midroll ad placed right where it says "a few moments later"...
Dank Guy and then he busted a cap in ... awww nevermind lol
Loius is transparent, in a good way, as always. He tells it like it is.
When I first saw this channel like a year or more ago, I thought he came off a little condescending and arrogant... watching more of his videos, I realize that I would be the exact same way when faced with the billshit that this guy has had to deal with on a daily basis, mostly caused by Apple. So, today, I finally subbed, did my part somewhere in the 956k region... I don't sub lightly, some youtubers I watch at least weekly I still haven't subbed to, had to get in before the million though!
@@ballsrgrossnugly Arrogance and confidence can sometimes get confused. I used to think the same, but over time, realized he's confidence because he's got the skill and knowledge to back it up.
Does being transparent have negative connotation that I am not aware of?
@@ballsrgrossnugly I got that same vibe from him in LTT videos, now I see why he is this why and in agreeance about the situation
@@ballsrgrossnugly I subscribed in 2016, which must have been around 7k subscribers! My first video was something that ended up in my recommendations where he was ranting about some other independent tech who didn't know how to their job. At first thought, what a ranting asshole! Then about 5 minutes into the video he started going over the details on what exactly the other technician had done wrong. (Iirc a backlight MOSFET had completely disintegrated from water damage and the other tech had asked the customer to ask Louis to return the transistor so he could look at the numbers on because apparently they couldn't find the schematic online. All the while the transistor was already in the trash.) Aha, he an asshole *who knows what the hell he's talking about.* That was my cue to subscribe and I've been here ever since. Actually I find it amazing to this day how fast Louis can relay information when he goes into spitfire mode, assuming you have a brain and a just a tiny bit of existing knowledge needed to understand what he's saying.
I think Louis deserves all the success he's getting, both in his business, and on RUclips. (Of course the two are related.) The only thing I regret is that him having having a million subscribers means that he has far too many eyes on him to do an interview with a certain person that he has alluded to in the past. (I won't even say his name for his privacy, but it starts with D, and Louis knows exactly who it is. It would have been a really interesting interview, I'm pretty sure.)
The day you find out that half the components in laptops are a plecebo.
🤣🤣🤣🤣🤣🤣🤣
No joke. When I was doing my A+ certification back in the day, one of the practice computers was old so the case design and layout was terrible. I slipped removing the hard drive and broke a chip entirely off the motherboard. Never encountered a problem.
aakla 😂😂😂👍
@@GodwynDi woaaa! :-)
This would be surprising to me if I had not just started designing PCBs myself lol.
Quite often you put some components on just because the datasheet of something else recommends it as a precaution. Other times they're there for niche use cases like factory programming, and don't actually do anything in use. So on and so forth. It's not like your car will stop going if any component whatsoever fails.
with every single video I watch of yours, the more and more I think you're a literal genius.
Louis has such a high Apple cure level that even when he tries to destroy it his passive habilities make the mac heal just enough to work.
I was going to take my Mac to you, but now I am going to Best Buy...
What we learned> befre sending you mac book to rossmann repair group try with Best Buy, you might just get it repaired for free :D
Ive taken the time to analyze you're video and I've come to the conclusion that you work exceptionally faster when you have cheesy background music playing.
*your
@@whifflingtit9240 LOL, autocorrect strikes again! I used to get upset about this but now I've just come to expect it... I use a mac... it's a long story.
On a side note, I see you're a fan of Tits. I've been known to enjoy the occasional encounter with a nice Bushtit myself! Although I do enjoy the sight, I consider myself to be more of an outdoorsy kind of guy, happiest spending my time being active in the bush rather than just looking at the Tits.
@@whifflingtit9240 I clicked "view replies" just to verify if your present.
@@larsdahl6594 *you're. Been waiting for that?
@@TropicalEncounter boo
1. love that your videos are in high def. 2. you speak tech but in a way a layman can actually understand. 3. thanks for shedding light on bullshit.
im guessing because you used a fuse/zero ohm link that when you powered it on they popped and the shorted cap was a high enough resistance and the cpu voltage was so low that not much current flowed through the cap
I agree with that, 3 Ohms is still something! At 3.3 Volts it would draw one extra Ampere and heat the cap with 3 Watts, so not much of a burden. The power supply may have been strong enough to melt your other two short circuit attempts.
Lewis you underestimated the power of unplugging and plugging it back in
@Harmen Liefhebber
And then resetting it?
Or force shutting off. 😏
Funny thing is, there's a lot of truth in Theo's statement. The cap most likely failed to an open state from the in-rush current of powering it up, and that allows for the system to function. (I believe the cap isn't required, as there are other parallel caps, but places more burden on the remaining ones, putting them at risk of failing)
Can you publicly state your state of mental health, as in you are not depressed at all and love life? So that if/when you are found dead and its ruled a suicide, we know what really happened.. :/
Don't let me get Epstein'd
@@rossmanngroup omg I'm dying rn
Rossmann clearly died due to liquid damage.
@@CurtisDyer so he slipped while showering?
@@somedude2492 No he shot himself 5 times in the head.
The capacitor: Even dead I'm the hero.
A true martyr
And upside down
I worked in a small tech shop (had 99 stores before the company owner died, and the entire company closed up shop) and we frequently had to fix Apple products. Screen repairs, very minor board repairs... mostly it was simple part replacement.
Anyway, we worked down the street from a Best Buy. They were the *BEST* thing to have down the street, because 3/5 of our customers were people rejected by (or failed by) the Geek Squad.
Later in life, I ended up working at that same Best Buy. I worked in the Geek Squad (before the SOP became incredibly strict) and over time, the ability to simply fix a problem became more and more constrained by the rules we were being made to follow. You could be a brilliant tech, but none of that mattered if your fix went outside of a very strict set of options.
It isn't that Best Buy if full of idiots, it's that lawsuits and corpo bureaucracy constantly shoots the right solution in the face instead of just fixing the damned problem.
Intern two weeks in after watching your channel "So when do I gain super human speed?"Louis "After you edit the video"
When you try to kill an undead with a curse and it ends up healing it...
Ferenc Fajkusz nice
Use light or healing bro.
Apparently MacBooks are better at killing themselves than Louis is at killing them
Smelly cap smelly cap, how many volts are they feeding you?
2 words in and I started singing the rest 😂
Nice nice nice! 😂
🏆
Phoebe is a Mac owner type, definitely.
A friend of mine brought his PC to best buy and they told him the northbridge was broken and would need to be replaced. I fixed it by formatting and reinstalling windows. Worked like new after for many years and never actually died.
Check the resistance of the wire, you might have fried those tiny wires with all the current going straight to ground so that they just burned like a fuse and the MacBook fixed itself. No explanation for the cap though, except maybe 3 ohms is enough resistance that the battery can just handle the additional power draw? Maybe if you fried it less it would have lower resistance and maybe that short wouldn't be okay.
If you look closely at the board schematic, you can see that he sorted the PPBUS GPU rail instead of the G3H. So as long as it was using the integrated graphics it was functioning
Bestbuy is using your youtube feed as geeksquad training.
Good?
The broken cap was even resoldered backwards
garvamel Actually I realised that Rossman put it backwards. If you watch the video before he pops capacitor, and after putting it back on the board you can see it for yourself.
This! Rossman talking about OCD and does this!
It was a double check for that other repair service - will they be smart enough not only to notice that the cap is dead but also notice that it's backwards :D
you seen that to
i know i'm late for the party, but i came down here just to post this
MacBooks now have such advanced AI that when a short happens, it creates a new power line itself to compensate and continue to operate.
You think you’re slick sneaking in a Terminator reference hoping no one would catch it. Well I’m unto you 😌
"huh, me see broken, me replace broken,it works! "
-Louis Rossman
In this video it's the reverse and he still failed
Ohms law: 3v3/4 Ohm = 0.825 Ampère. I would call that a load not a short.
I made my comment about the sense resistor possibly blowing and making the short only drop one rail not two, but this makes way more sense XD
3.9 Ohm is the resistance when your multimeter battery voltage (1.5V or 9V? check your multimeter) is applied to the circuit. When PPBUS 12.6V is applied to it, the situation is changed. Measure the current going through the 3 shorts you had made, you may get the answer. One thing is certain, the 3 shorts all together could not make enough current to pull the PPbus voltage below the threshold and did not trigger the current sensing circuit. This is very interesting and we are waiting for the result!
The multimeters change the output voltage during auto-scale, even a 9V would be around 2.8-3V (in my low sample sized of multimerers). I am surprised he was certain the cap would do the trick, even shorted capacitors do burn to an open line, given enough time (or the trace burns, etc).
Another possible issue if that now there is a shorted (drain to source) FET. Stress testing the laptop is likely to make it not turn any longer.
CC749 and CCD792 are small 12 PF caps designed for filtering out the high-frequency noise. I think these two caps are connected to the main PPbus via a very small trace(I will confirm this tomorrow when I go back to my office). Louis put 2 wires on these 2 small “branches” of PPBus and the traces may have been burned open. I guess the 3.9 Ohm reading is from the burned cap CA323. The resistance of this cap will increase a lot as the applied voltage rising. I think if Louis placed a wire on CA323, he would get a totally different story.
@@carlsu3030 the 2nd wire is straightout melted - 33:59
@Stanimir, I did not see that! So Louis needs to place a bigger wire on CA323 if he wants to try again. I think Apple has done a great job on the over-current, over-voltage protection circuit. Not any more on the new model. Sad!
@@stanimir4197 He put extra voltage too which could have turned it from a low-resistance short to a high-resistance. Should have used a known-bad part.
They wouldnt handle it, is the thing. We would ship it to apple. Geek Squad is only iOS certified not Mac certified, so it would have to be sent out for a board replacement as they don't perform any micro soldering, as Apple intends. Geek Squad is actually barred from opening macs of any kind, due to their agreement with apple.
This right here
Can confirm. They won't even open a 27" iMac to install memory even though it's user serviceable.
Correct. It gets shipped off. Heck, I believe they ship it off if you took it to the Apple store as well.
It gets shipped to geeksquad city, which has apple certified techs who do open macs and replace parts.
have you seen GEKK SQUAD customer reviews? 1 star from thousands upon thousands of customer reviews. the GS sucks worse than ANY other repair place. Don’t blame Apple for not letting them fix anything.
The rubber not in the right place triggers the OCD, but the cap gets put on upside down.
Was thinking the same thing. Maybe it has something to do with it working still.
Was wondering if anyone else would catch that.
Saw that too. I wonder..........
Actually, he doesn't have OCD. What he has is OCPD. OCD is a serious disorder that impairs the individual's daily activities because you are fixated to do your rituals and you have no control over it. It is unhealthy and must be treated promptly. Ross for sure has control and that is why he only has an obsessive-compulsive personality disorder or OCPD.
@@apidraiceboy305 I get really bothered by the misuse and perpetual misunderstanding of the term OCD too. OCD is a crippling anxiety disorder where people are locked into a cycle of irrational compulsive behaviors that usually have nothing to do with little things being out of place, while OCPD is what drives one to be more particular than is strictly necessary about minor details.
Easy way to remember the difference: Does it involve repetitive and/or ritualistic behaviors to ease an out-of-place gnawing feeling of unease? It's true OCD. Are you bothered by little things out of place? It's OCPD. There can be overlap, someone can have both and they can feed into one another, but it's rare. Most thing people attribute to "OCD" have nothing to do with OCD, really.
Last year i was at a best buy. i overheard someone talking with geek squad about their old macbook. they said it was too old for them to fix, but that there's a guy in new york who they could send it too.. I immediately knew they were talking about rossmann repair. this happened in toronto canada.
Jerry rigged a 2009 imac into a 2013 one to save it. Didnt charge for it because it was too easy. Thanks to you i knew what to do and could make another customer happy. Thanks Louis!
You soldered the cap upside down .. You are making the work easy for them by leaving clues... 😁😁😁
The giant crack across it should be a bigger clue.
Or the scrape marks right next to the joints. XD
He was trying to kill it by making all the electrons fall out, otherwise it would be correctly faced.
tiny piece of food vs macbook: piece of food 1, macbook 0
Louis rossman vs macbook: louis 0, macbook 1, bestbuy 1
Macbook 2 Best Buy 2
Capacitor : doing its best working
Luis: TO THE ELECTRIC CHAIR WITH YOU
i giggled. Hard.
Don’t make me feel bad for a Capacitor
#ISurvivedShockTherapyTwice
Thrilled to see your passion for truth and honesty. You're a stand out when actually what you are should be the standard for what everyone is like!
I asmire your originality and courage. Thanks for doing us a great deal of good.
Somebody at Best Buy/Geek Squad got the drop on you. It was a corporate set up. This was some of the best entertainment I've ever seen.
*puts MacBook in a blender.
Bestbuy: Yeah, there's liquid damage.
Hey. All you gotta do is blend a MacBook into a milkshake and technically it would be _WATER_ damage.
No laughs? Tough crowd...
@@RichRacc that's because they 'fix' said liquid damage by updating the display drivers with device manager.
So wait. This should be called “Louis busts a cap into a MacBook Pro” 🤠🤑
Looks like you fked up and didn't connect the battery correctly before testing to see if the machine was truly dead.
deadhell304 this has to be the answer unless they rerouted the capacitor and added a new one somewhere else
Your videos make me smile every dang time. I don't do apple products. But then I have always had a fix it myself mentality when it comes to computers. Thus every time I see my mother (usually once a year) she needs her computer fixed and has been waiting for me to visit. Mainly because she doesn't trust repair shops not to tell her things need replaced that don't.
I expected sarcasm, but I got exactly what was advertised. As a former Geek Squad ARA, I can attest to the mystical power of Geek Squad occasionally fixing things that weren't supposed to work. If only we knew how to harness this power and use it at will...
This sums up my geek squad experiences lol.
They couldn't solve something like my brother's HDD dying but they somehow manifested my Lenovo laptop back to the living after a massive motherboard failure
Who else publishes failed spy video promoting the competition?!?! Great video Louis and Co.!
I hope your new location will have that elevator music in the waiting lobby. At all times. And pictures of you in various poses on all the walls.
Some of the options had actual elevators... I'm sure if he pays $20K per month the landlord will probably let him choose the elevator music.
And put a framed picture of the Immortal MacBook!
@@pcdequant - it's more like the channel host sucks at using proper wires that actually do not burn - 33:59 - or the shorted cap has mighty higher resistance at 12v (should have checked the current through it, not the resistance), or some FET is shorted, etc. Overall a subpar video.
Apple. Breaks when you need it - works when you need it broken. Go figure.
I want this MacBook. Lol
My very first iPhone, the 3GS, had water damage and the screen and buttons stopped working. After a few years I found it in my drawer, turned it on and realized it had healed itself... was working perfectly and gave it to my poor friend. It is a mystery, but I think it's good karma.
@@estycki Sweet! Louis and Linus (LTT) were almost having me question my "Fan Boi" status. Mac ARE cool!
@@estycki whoa
@@GLACIOUS13 I can't tell if this is ironic or not
"Me see broken, me replace broken, it work" quote of the century.
Did you mount the cap in reverse on purpose?
It doesn't matter, since its dead and acts just like a wire would.
@@henri6311 of course it matters. A reversed tantalum cap would explode the moment it's powered. The technician would instantly know this couldn't be done at the factory, but it was an external repair.
@@somebody700 A certified Apple technician should see if a component is mounted the the wrong way..
Technically it's a cable and polarisation doesn't matter, practically when looking at a schematic and the board, you should notice that it's mounted the wrong way..
That's what Joe means..
I think it would be more a clue that it was sabotaged.
If there is no electrical difference in this type of capacitor, why wouldn't it be possible for the capacitor to have been installed in a reverse (writing) orientation at the factory and still pass quality control?
I cant help but laugh when you say "me see broken me fix broken"
Something about that broken English is so funny
So easy a caveman could do it
Louis can repair MacBooks, but he can't break them :)
Like i said, 4 ohms on 3.3V bus will add only less then one amp of current draw, that is NOT short and machine will power up. I don't know this bus he used voltage so i assumed 3.3V, but 4ohm is not short!
As we see here Louis is incapable of killing a macbook, even when he gives it two dead shorts it still works with his healing touch.
Louis' technomancy powers have grown so much he can trigger them without realizing. He is becoming a God.
You’re the reason I try to teach my parents and sisters about Apple technology. The apple/Mac ecosystem is easy to follow and IMO is the best ecosystem out there but it’s also the most corrupt. For this reason I’ve tried switching my family to windows but the pull of the Apple ecosystem is so strong that often times they don’t listen. I wish they would watch your videos like Ive done recently. I’ve loved apples iPhones since the iPhone 5s but now it seems they are charging a premium for an inferior phone every single year without any improvements. I can honestly say I’m done with Apple after the iPhone 11 and I couldn’t be happier
NYC Real Estate, Cat vlogs and Mac Book repair. Man this channel has it all.
Tries to troll Geek Squad, karma ends up trolling him.....
It's the cap that wouldn't die!
Even when taken to Best Buy!
He tried his hardest to make it fry!
He zapped it!
He jolted it!
The cap must be cursed!
Best Buy gave back the purse!
It's the cap that wouldn't die!
Louis, these unbiased videos backup your reputation. Keep up with the amazing job.
when he said "ooohh me see broken me fix broken" i audibley laughed thought about it for a second and laughed even harder
3 Ohms on a 3V3 rail only draws around 1 amp more. No big deal for a main supply rail. And the 3W of extra heat can be dissipated by the big ground plane.
Then why is that cap a common point of failure on dead macs?
@@TheLeeringMachinist maybe depending on the progression of the damage the resistance drops even lower? Can't tell you for sure what's going on
Change the name of the video to: “Computer expert tries several times to kill MacBook, but like an unnamed extra in The Walking Dead, it keeps coming back!”
Hey man, I work at geek squad and I'm an advanced repair agent. I love my job and I love fixing iphones ect. The agents that are at the counter are not trained like the ones in the back which makes sense, because they just check the devices in. We also don't do really anything for apple besides phone screen replacement batteries and home buttons. Just thought I'd give some insight from someone who works for Apple and Geek Squad.
CA to ARA high five!!
They don’t fix short circuited circuits? Design flaws are behind some Apple failures. Quality control leaves much to be desired.
The system is sapping a small amount conducted through the ground. It is a roaming charge based off the conductive properties of your ground and short.
An old coworker of mine used to work at the Geeksquad and they really didn't do much beyond the basically hardware replacements on desktop PCs (this was circa 2008), so we're talking RAM upgrades, PSU replacements, video card upgrades, malware cleanup and maybe occasionally clean install windows. There was no serious work being done that a basic associates grad couldn't do.
I know who I'm taking my MacBook to when Louis breaks it
"186 1st avenue" **BRAAAHP!**
I died
Louis new stores tour is great to see the expansion
thank you!
I just gotta say the close up image of the capacitor being murdered is really cool cuz those things are so small you wouldn't see it otherwise.
Damn when he described it as "committing a murder" I thought he was being over dramatic but...damn that pore capacitor.
Attempted Manslaughter at best...
Sorry, poor*
@@3nertia well, that capacitor is now porous.
Did he just reinstall the capacitor upside down? Wonder if that was on purpose
I see that too
mistake
@@rossmanngroup A reverse DC current flowing through a tantalum capacitor will electrolise the damaged plates quickly leading to an open circuit
@@rossmanngroup It shouldn't have been a mistake.
@@amciaapple1654
Are the 2 in parallel? Maybe that's why it suddenly started working again....
There’s either; an error in the schematic or your soldering skills are even worse than you say they are.
But he legit destroyed that capacitor.... Must be Japanese man idfk. Some voodoo shit.
@@iknowyounot88 Plot twist, the destroyed capacitor and his soldering cancel each other out.
It's a great business plan on Apple and Best Buy's part. They both make more money without doing a stitch more labor than was already being done before.
I noticed that you put the blown cap back on the board backwards! That should be super obvious to Best Buy. Also, they should have been suspicious that the repair is a plant or setup where you put an obvious simple problem in a product to catch crooked repair shops. I used to work on TVs and VCRs and could spot a setup a mile away. I was always very careful when i saw a suspicious problem. It is like a TV news station swapping the firing order of two sparkplug wires on a car and taking it to one of those national chain repair shops to catch crooked mechanics. Good work!
Was there an alternative power route for that capacitator? I would like to know why the power charged and worked fine despite initially not turning on.
I'm not sure why he didn't diagnose it further. I really want to know how it's still working.
Hi War Pigs
@@BungieStudios hi everyone!
pretty sure g3h isn’t shorted, it looks like you bypassed the fuse (?)
REALBIGBOY997 what components did he short with the wires?
REALBIGBOY997 filter caps?
The capacitor was place on backward, maybe that is why it works.
Unless it somehow turned into a diode an Louis happened to probe it just the right way every time I doubt it.
Tantalum caps failure mode is short circuit. So it acts as a wire either way. No more polarity.
Isn't capacitors used mainly to clean voltage? Allows current to pass through. So shorting it doesn't matter. Use microFarad setting to see if the Capacitor is working. Also the drawing shows two capacitors in parallel, so maybe just one would suffice.
Edit: Plus, the second capacitor probably aids in charging the battery when the MacBook is powered on. It will only charge the battery when the power is off, because it lacks current to be on and charging.
Wow. The I Hate Everything Theme around 10 mins in
My only thought is after being powered up, or attempted to be powered up, that the capacitor completely shorted out creating a open circuit. Was the capacitor just for bleeding off power spikes? It seems to just come right off the power supply to ground if the one you are talking about is C7060. If so then it being a dead circuit would still allow the mac to operate just not handle power spikes as well.