My problem with the cult of Apple.
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- Опубликовано: 17 июл 2018
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Louis Rossmann Totally agree with you. I couldn't have said it better myself.
I see people continuously telling me that there is nothing better than Apple. Apple devices are about elegance and prestige. And there was a lot of pressure for me to get an iPhone.
I do appreciate icloud and imessage but i also prefer the open nature of Android as it's customisable but i always see people referring to anything that isn't Apple as something inferior.
go on /pol/ and promote /pol/ because that board breaks apple cult and similar behavior faster than anything
I'd like to listen to a video on your take on crypto, also doesn't apple feed you, I'd wager atleast 50% of your repairs are on apple machines
But, "It Just Works!"
SleekZ Music Woah. That's sad bro. I really don't think i would have had as much patience as you to deal with such crap on a regular basis
User: My iPhone 20 broke
Apple: Did you use it?
User: Yeah, why?
Apple: You aren't supposed to use it. You are supposed to just look at it in while keeping it in in a climatized room at all times
don't forget in its original box and alert system
@@newgenart482 Nah, it's "outdoor ready". Which means: If you are careful you can take it out and show it to people. You just need a certified airtight bag (sold separately at 499$) . But indoors it's absolutely safe to just lay it at a stable surface. Not wood though that will rot the casing faster then you can look. Stainless steel or gilded surfaces are recommended*. Also don't touch it without gloves. As that may lead to even more violent reactions then wood.
*The surfaces need to be cleaned with apple wipes*² (sold separately starting at just 49$*³ each!) daily.
*² Never re-use apple wipes. One use only. Don't use apple wipes that are older then 90 days.
*³The price of 49$ is derived from the price of a single wipe in the super saver pack of 250 wipes for 12250$. Single Packs available for just 199$. So you save ~75% buying in bulk!
@@fgregerfeaxcwfeffece nicely done to add more you need to hire security to protected from people.
@@fgregerfeaxcwfeffece Oh my god as a person admittedly hard to get laughing, this had me dying, thank you. Made my night
@@Technaci0us It's how i deal with my anger towards this type of problem. Comedy comes from tragedy. I sometimes read product descriptions and genuinely wonder: How the fuck can someone want this? Is this serious? Are they actually selling this? Is this "sex"* stuff? Is this some SM thing i don't understand? Seriously, i know i exaggerated a lot. But i am also kind of afraid to read an equivalent in a serious advertisement. I remeber a time when i joked about software locked cars (~15 years ago, but little did i know that this was already the case by then).
*Not kink shaming here, i just don't get it.
I like how despite drilling Apple with criticisms and insults which are deserving , you still praise them and give them credit for what they do right .. Kudos ..
I do enjoy hearing people who are fair speak and it's rare to hear people without prejudice these days .
yet so many people on his page comment “yOu OnLy SaY wHaTs BaD AbOuT aPpLe”
I totally agree with both you and him. A good product is a good product. I think ultimately the big picture is a now nefarious company with good and bad products. ALL Apple needs to do is admit their faults and retool their business practices and ethics. At the end of the day however, all the taking they do means MORE $$$ and it's clear this is their only goal at this point.
mmm its really refreshing to see anyone talk about it without bias. Pretty much all I ever see is someone who either clearly loves apple and and cant admit to apples faults and non-apples benefits or people who love non-apple products who does the opposite. Its nice to see someone who actually expands their perspective on it
Well, if you are a PC guy, you get used to criticizing your brand, and praising it at the same time. Name one person who prefers PC and doesn't also talk shit about PC lol
And still he has a clickbait title “cult of apple” and accuses consumers of denial. As if the death grip, bend gate, and other issues go unnoticed or denied? This does not reflect reality. It doesn’t matter if he “praises” features if he’s slandering consumers who would even dare purchase an apple product.
Apples capacity to gaslight their own customers in this way is pretty special. Their customers even go on to gaslight other customers.
It's a cult/hive-mind mentality. As with all doctrines, after a while it's just on Auto-Pilot. The Cult of Apple has been on auto-pilot "self policing" since around the iPhone X days. Maybe sooner.
Their customers are brainwashed cheerleaders for their brand. "I spent way too much money on this phone for it to not be amazing. Right? RIGHT?"
Apple gaslighting works very similar to waminism gaslighting. No wonder Apple is popular with wamin.
it is amazing! amazing that you believe in it!
@@dmdeign7116
@@dmdeign7116yeah ive bought iPhone as a second computer ect. There is no way to flex. I see so many people flexing iphones but dont use it at the fullest
I love how this guy is able to rant for 20 minutes straight about technical stuff without need for pauses or ever stumbling over his own words. I need those verbal skills too! D:
A cunning linguist.
You also need the knowledge.
Probably happens when you live in New York.
You deserved at least 15k likes 🤣
The idea that a 3.5 mm audio jack is too advanced for an iphone to have is comical to me.
But you don't need one, just only by audio hardware that uses USB or buy an adapter for anything with a 3.5. If all equipment would just stop using 3.5 jacks, there wouldn't be an issue.
_(Disclaimer: This is absolute bullshit, I'm just demonstrating how insufferable apologists are)_
@@MoonlitVibe hahaha really needed the disclaimer, that was a great impression
@@essie23la Heh, there are probably people thinking I made great points though so I'm not sure if it was worth it!
I see that sort of response to nearly every single help request of any sort online and it's so irritating. Someone asks for a reasonable and simply to implement feature (like the ability to exit to main menu within a game rather than having to shut the application down then load it up again) and near invariably someone will say "It only takes less than a minute to close the program then open it again from desktop - like if there's any possible way to circumvent the shortcomings of its design, they'll insist that they aren't shortcomings. The fallacy of course is that there's no reason for the limitation/design flaw to exist in the first place - workarounds are great but they don't demonstrate that the broken bridge is fine because you managed to swim across without dying.
Likewise if someone asks for help and the forum user doesn't have a solution, they'll tell the asker that they shouldn't want the thing they're seeking. I've seen this to absurd degrees and it seems to be something you can set your watch to. 'Why do you need to get over the bridge anyway?' 'You shouldn't have sent your kids to the school across the bridge, then there'd be no problem'. Ugh, maddening.
@@MoonlitVibe I really hate the fact that so many newer phones ditched the 3.5 mm headphone jack! Can't I just listen to my music with my wired headphones?
I don't want to charge yet another device!
@@salmansengul facts when my S8 has the jack and Bluetooth. I want both options, not one
I was expecting a rant about technology. I got that plus got philosophy, psychology, economics, history... Epic video.
DIY Audio Guy After going deep into a field, you start to see the philosophies at work and expressing themselves out through it. It’s great.
You got shitty take on all those sorry
@@death.noneexistentchannel5797 Well, if you say it with all your *superior* concepts, vernacular, and well-framed arguments, then sure!
/sarc -_-
@@death.noneexistentchannel5797 ok millenial
@@ipooponurface oi why millennial man, I'm technically a millennial, or even gen z or something, but I really like philosophy and I am a supporter of always looking at both sides of the story and of the scientific method. Don't scoop the whole group.
I remember my media teacher struggling to do something with one of the macs, and I just said "It's because it's a mac" meant to be a joke... it was rather funny to see him get very defensive and said something along the lines of "It's not the machine, it's the idiot behind it." Oh boy, the irony of his statement still makes me laugh
To an extent he’s not wrong. If he is struggling to do something because he genuinely does not know how to do it, that is on him. If the device itself makes it unnecessarily hard to do the task he wanted, then the Mac is the issue
@@Metamine0 your right but there's something about how people will sacrifice their own selves to keep Apple's reputation alive.
@@donovanwallace1449 fair enough point. I guess I'm just surrounded by a lotta people that do the complete opposite and blame the machine
There's a balance of course, and you can argue either way. However, bad UX is bad UX. Software should be designed for the audience which is going to use it. I used to be firmly in the "PEBKAC" camp, but over the 20+ years that I've been a software engineer, I have shifted my stance and believe that software should (within reason) attempt to conform to how users use it, not the other way around. The UI is the human interface layer, the key word there is "human".
@@pvanukoff You should contact whoever made the Windows 11 UI
The UX is awful
The settings default to their new UI, which doesn't have even half the options the legacy ones had
The new right-click menu is a confusing mess
The removal of things such as showing time on every screen is ridiculous and baffling
And not being able to hover files over applications to open them is making me mad
Finally (at least what I'm willing to write) the removed the best feature of 10 which was the tiles in the start menu >:|
Just wanted a rant. Thanks for listening
Litteraly every company: the customer is always right
Apple: the customer is always wrong
Customers: seems legit
Bahahaha :D
apple was right
Think Different
The customer is always right is outdated and people should stop following it.
@@GoofyCombat ...not in this context
"I think they earned that [respect] ten, fifteen years ago, I don't think they're earning it today."
yes, this.
As an ex Apple employee...I agree with you 100%
You quit the cult bro... Good to have you back!
Any interesting story you would like to share?
Nobody makes an ex of apple. You will be back soon!
@@Sesshounamaru7 nothing to listen to. He's just taking an unauthorized vacation extension. He'll be back soon.
@@AppleEmployee-tw8ul
Kek
Apple went from fighting against a 1984 future to becoming that 1984 future.
I cracked up listening to this. As someone that reads macrumors this is exactly how they act on that forum. Something goes wrong and they’re blaming you for not knowing about a warranty program or blaming you for not having AppleCare. Blaming the user because Apple does no wrong in their eyes. They also mock android users saying features are gimmicks but when Apple implements that same feature it’s all of a sudden a “game changer” on macrumors 😂😂😂😂
There's also the fact that they pay SO MUCH for a device that it becomes painful to their brain to admit that they made a bad decision.
Cognitive dissonance, it's easier to double down than to admit they spent thousands on a bad product.
Heck, I feel the same when I buy a snack that costs a bit over average and it turns out it was a waste of money, I can only imagine if it was $2.5k or more
because the other phone products are cheaper?
Apple customers can not admit anything because they are entitled and brain dead. While this doesn’t change the fact that Apple has trashy tactics and hardware, no one is pointing a gun at their customers heads and making them buy the stuff. Apple users who swear by the products and the company rarely do their own research or even learn how to navigate their devices
And ther's also the matter of pride. If you got ripped off, the last thing you want to do is admit that you were 'foolish' enough to fall for it.
In the U.S, IPhones are the same price as Google Pixel and Samsung Galaxy. I know because I was considering switching after seeing the price of the new iPhones but when I went to check other companies, I was shocked that the Galaxy was even more expensive.
@@scotte4435 your the isheep agien, you never responded back on the other comment you made and when every one dumb founded you
When Asus, Acer, Toshiba, Samsung, whoever from the Windows PC spectrum screws up, their customers grab their pitchforks and hold them accountable, but when Apple screws up, their customers drop their pants and bend over.
yeah pretty much. Hell when a msi monitor died the pixels started to die even after sending it in they wouldn't replace it under the warranty or if I even paid so you know what I did told them to fuck off and moved onto asus for my monitor right now.
camilowish that's an understatement, Google still hasn't recovered from the POLED screen backlash on the Pixel 2XL
Theking196
DID I HEAR POLED ON PIXEL2XL?????
shoulda bought dell
So true...
When you religiously pay as much for a product as Apple users do, it kind of requires a bit of denial to justify it so as not to appear a fool.
Im sorry, but the "cost" argument is no longer valid because if you want a android phone that is at the same level of Apple's newest phone it cost around the same amount. The galaxy Note 10 plus is $1099 and the Iphone 11 Pro Max is $1250, 256gb for both, even though the Iphone cost more it is built out of better materials most notably staneless steal where the galaxy is aluminum. Both these phones are amazing and I'd be very happy with either of them, but its all down to what people prefer because no matter what phone you get it will preform fantastically.
@@poopstinky869 a $1000 piece of aluminum designed to hold a monitor doesn't seem overpriced to you?
@@1mariomaniac I was more point toward the phone side of things, but yes the stand is insanely overpriced.
@@1mariomaniac Mario Maniac it's not just a piece of aluminum holding a screen. Even a $200 phone is a piece of marvel. We are so saturated with technology now that we fail to see how much engineering and design is put into them. Sure, a chunk of the cost of a phone goes for marketing, but you really have to understand why Apple or Samsung sell so many phones at that price range.
I'm not talking about phones, I'm talking about the apple pro stand. I stand by my description, as it's precisely what the apple pro stand is.
Yes, I currently work with Apple and they literally us not to apologize to customers.
Fine with me. If I have a complaint about something, I don't want an apology, I want the issue addressed.
@@pvanukoffI want both.
I literally just saw an article on appleinsider that talked about Dave2D who found out (to no one's surprise) that the 2018 i9 MBP was severely thermal throttling due to not being cooled sufficiently. The "article" on appleinsider then goes on to blame Dave for having the gall of using Premiere on a MBP, and that he should've used FCP, despite Dave showing that he got significantly better performance when sticking the i9 MBP in a freezer, pretty much confirming it has thermal issues (again, to no one's surprise). Everything you said in this video is just bang on, and the apple sheep will literally say and blame anyone and anything but Apple.
The level of delusion these "journalists" have is ridiculous. It's so sad honestly.
Bigdude0444 ikr, you can still find the article and in it they try to paint Dave and his findings as "theory", calling him "reckless at best and disingenuous at worst". Note that they say theory completely ignoring the actual facts Dave provided in his video. They also say it's "highly unlikely that the company would ship a flagship product without first rigorously testing its performance". It really is sad to see this kind of stuff, especially how naive they must be in thinking that the MBP's chassis would EVER stand a chance of properly cooling the i9. But no, the article and its comments try to discredit Dave and his findings as if it is some IMPOSSIBLE thing that the NEWEST MACBOOK PRO would not be able to cool a fricking i9. Hell, some of them even started blaming Intel and saying that they hope Apple start making their own chips as soon a possible for the Macs, completely ignoring the fact that such a powerful chip is basically guaranteed to generate massive amounts of heat. Sorry if it got a bit long, just needed to get it off my chest lol
They aren't wrong Apple likely did test this quite rigorously they also found thermal throttling issues and don't care because they have to keep the look of their product looks matter more than performance.
Benjamin Hale definitely haha its all form over function now which I can agree with to some extent, but I think like the 2015 MBP was just the right amount of form and the right amount of function.. until they ruined in the next year lol
Adrian H Don't apologize for your passion in wanting better from "Journalists" and companies alike. It's a sad state that these industries are in, but by calling them out and starting a fit about things like this, we have a chance to improve quality overall. I don't watch Dave too much, but I have never found a reason that he would lie about something so important and easy to replicate yourself in tests.
So... Apple Gaslights it's customers, and then its customers Gaslight each other? Why am I not surprised AT ALL?
@ The last step is only gas ? That is like a bad German custom (Zyklon B).
If anything, it's your fault, you're experiencing the Apple experience wrong...
EL Plagua stop please. He is right somehow.
@@thepolice4063 right somehow? somehow what? shut up lol
mariyume Not everyone who uses apple products have a bad experience.
As an Apple fanboy is could not ageee more. I wish more of us would hold Apple accountable. A premium brand should not have all the problems they do.
I gave an iPhone a go after many, many years of sticking to Android.
Now, I bought them used, but I buy most of my phones used.
I first got an iPhone XS, which turned out to have a busted headpiece speaker.
It would constantly peak above 50% volume and make disturbing gargling noises.
I made the fatal mistake of going on Apples forum to try and find a way to repair it.
The most common answers were -
"That's just how it's supposed to be, you're using it at too high of a volume."
"Go into the settings, and move the fader to 'R' " - (Which was some bizarre patchwork fix to essentially turn your stereo speaker phone mono, by only using the mouthpiece speaker.)
I ended up going back to the local used tech place I got it from, and traded it in for a 12 Mini.
It worked fine for what it was, I liked the size.
The battery life was abysmal, and everything felt far too locked down.
You couldn't even enter some Discord servers because they were "against App Store TOS." or some bull.
I ran it for a year before I found a brand new Z-Flip 3 for sale at half price.
Ended up buying that and I already feel like I got out of an abusive relationship lol.
I buy most my androids used to and iPhones i have a lg v40 as my.daily driver and a iPhone x only for my music both i bought on ebay lol😂
This is why. THIS is why I will never use Apple. When a company has this much power over their customer base, you know they will use every opportunity to take advantage. They manipulate and do everything they can to pull the wool over their consumer's eyes.
In 2015, my gaming rig died. It was stuck in a boot loop. So I opened up the case and began tinkering. I unplugged things, swapped things out, and finally, I figured out that the PSU had fried my SSD. So I contacted Corsair, explained what happened, and they sent me back better gear than what I sent.
Yes, Windows and PC products aren't unified. You need to figure things out and get your hands dirty when things break. But that isn't a bad thing. PC users enjoy a competitive market, where companies need to make their customer's happy so they will keep coming back.
And of course, you don't break the warranty if you open the case.
Sean Willmore the people who think the warrantee is void if you open the case.. they really shouldn't open the case so those stickers to have a purpose. To keep out the noobs
Larz B That's not the point. You should be able to open the case at any time you want. It's not a lease or rent, it's a machine someone bought. With a laptop, sure. The parts are delicate. But for someone to have a desktop be the closest thing to a black box they can buy is ridiculous.
How else is someone supposed to clean it?
Sean Willmore I'm not arguing the fact that you actually can open it without problems for your warrantee. Of course you can. I'm just stating that certain people shouldn't as they break more than they fix.
This is why I built my own rig...all of the vendors I've dealt with have been very responsive when I've had issues ( Asus, Corsair, G.Skill ) and I know everything about my system because I did the research on the parts and put it together myself. Hell, I'd even dual boot with Mac OS if Apple would let me use it without buying their overpriced hardware. This channel is what Apple people NEED to be looking at - no one is telling you that you need a PC...what Apple people should be doing is demanding MORE for their dollar. For the prices they're paying, they should be getting performance and customer service that matches the sexy industrial design.
It'd be hilarious if NZXT of Phanteks voided warranties for opening their empty cases XD
wonder what the excuses will be when the 999$ display stand brakes
You angled it wrong
Is the mother board u need to get a new stand.
ALI B that thing is never gonna break. 999 stand that yall hate so much is actually a good investment. A close friend of mine works in a company and his job is to order equipment for it and you have no idea of how many display stands break. You have no idea. He started buying stands for a higher price and magically 🧙♂️... the stands wouldn’t break anymore. Apple just did something really good for the pros and you guys hate for your ignorance in the matter.
Alex Crow 1000$!!How stupid are you to agree with the idea that a stand should cost 1000$ when it’s been made for 1 dollar!!!!!!Dumbass
Well, did you update the software
I currently work in Geek Squad and I despise how Apple makes us talk to customers and discuss the fees like they're nothing. Of course I can't legally lower the price but I really am excited to get to open up my own Electronics Repair. You really have just confirmed my suspicions all along. Thank you.
I'm an avid Iphone user, having previously been the same with android devices. I like this take because Louis is admitting what is so good about Apple whilst also clearly saying what he doesn't like about it. Sometimes I just zone out to people shitting on Apple because its SO biased against them. This however really got through to me. Great video Louis!
There are three, and only three, kinds of products:
Cheap Crap
Actually Good
Expensive Crap
My Equium now: cheap crap
My Equium when I install WinXP to it (I think): cheap but actually good
What about the good and cheap? AMD has a 6 core for $85. A 6 core more than capable for gaming, mind you.
@@tendiepepe AMD is cheap and good when compared to its only competitor, intel
Expensive doesn't mean great cheap doesn't mean shit
@@tendiepepe Depends what AMD chips you're talking about. R5 5600X is in the actually good bracket, threadripper is the expensive crap bracket. Don't fall for the fanboy shit, it hurts all consumers when people fanboy, exactly what this video talks about.
I'm ex Apple authorised technician and I have access to those materials you've mentioned. I also do have service books. I can contact with you. Hope you see this.
I've send you a message on facebook Rossman group
I'm a current Apple Authorized Technician. I have what he wants too.
Bump these comments
Bumping
@rossman!!! Here heree!!
I remember prior to 2015, I was a HUGE Apple fanboy. Like the idea of using a device besides ios was absurd to me. When it was time to buy my first actual own laptop, I was so set on buying the macbook pro... till I saw the price to feature ratio as well as what other laptops offered. After a LONG time thinking, I decided to get the XPS 15 9550, & I don't regret it one bit. Although I still only use iPhones, since then, I've been more open to criticizing Apple & buying other non-apple products.
This is why i don't care which brand I use anymore. As an artist I just want a quality product that allows me to streamline my creativity, with quality customer support who isn't too manipulative. And with respect to your dating analogy, in the same way I'm not going to kid myself about a toxic partner.
This video is as much a social dialogue on consumerism as it is on apple's stranglehold over it's customers. Great stuff.
Agreed. It's not only Apple. It's also dishwashers being designed to fail just after the warranty runs out or car recalls being more expensive than the settling of lawsuits. It's a mentality problem. But as long as Apple spearheads the battle against people being allowed to have their own property fixed at their leisure and convenience by competent technicians, it's not going to change.
@@metallkopf988 Dishwashers? Really? They're spending R&D money to engineer them to fail? What has the world come to...
Metallkopf the technicians are quite competent, what y’all don’t know is that working for apple is just like being a customer. You are a slave to apples poor hardware and software practices. Remember that the next time you see a deranged apple customer going off on a retail worker
Whenever customer support says "Its your fault, I can't help you", I say "Great, then its YOUR fault I'll go buy from a competitor!". Yes, even if it was actually my fault.
@esther m won't someone think of the poor poor companies!
I mean it's true that they lost your business at that point xD.
You are such a top notch human being in all aspects and just not your work. I really love that you see reality and covey it in such communicable way in the effort of improving peoples lives and bettering the world. In the first 30 seconds i can see the intelligence, and in other videos the skills, deductive reasoning and fault finding abilities that is sadly so rare in our industry. Faults that other techs would stare at for days and not have the faintest clue on where to start or what could be the underlying issue, you would theorise and prove in under 10 minutes. I feel very at home watching and listening to you. The world needs more people as intelligent and grounded as you are. There's just so much blind faith and stupidity around me you give my day a fresh outlook. Im not swooning but you deserve praise. 10/10
"Yeah he cheated on me but maybe I was just holding it wrong.. Maybe I wasn't supposed to hold it that way "😅
I c what u did there :3
I lost my trust in apple when my iphone 7 audio and microphone stopped working because of nothing i did, and when i opened forums I found out that SO MANY apple customers had the same exact issue with the same exact device, and that it was obviously a manufacturing error of apple. What frustrated me the most and really put the last nail in the coffin was that apple actually released a statement eventually because of the amount of pressure that they got from their costumers, and they STILL didn’t acknowledge that it was their fault in that statement. They didn’t offer any kind of care or solutions for their mess up whatsoever, instead they said that the problem wasn’t even fixable and that people should just buy a new phone. It’s absolutely ridiculous
My iPad was disabled by Apple because it was an old version. I called them to see what fix was available, as everyone recommended so. Guess what? I gave them everything, all information they would need, yet they demanded me to procure a 5 year old receipt that may or may not have been lost to unlock my device. I no longer respect Apple.
Stop buying products that tout privacy and get mad when they ask you to produce your first born to do anything. Keep up with your Apple ID and passwords, backup 2-3 times a weeks using both iTunes and iCloud. Download google photos to create redundancy. You as a consumer are responsible for your data
This is horrific for me. I've seen memes about people upgrading iPad with credit card and on top of that, company bullshits you... It is playing GTA(it has this similar hyperirony, mocking you, the player for playing it) in real life. If apple was drug dealer, you could at least sue him for theft and illegal action and ruining your health.
Apple will go down in the future
@@brickmcwankerville5463 They will eventually collapse.
I've been selling phones for 6 years now. It amazes me at how many apple customers complain about their phone and they hate it then just buy the new one.
⚽️
The complaints are generally the same across the board (for the most part). The grass is rarely greener on the other side.
Almost everyone I know with an Iphone that breaks within 1-2 years just goes and spends another $1000+ on a new one without getting mad at Apple.
Apple customers are delusional brats that can’t read and won’t try to learn anything. Apple offers them free classes to learn everything about the devices and they only come in when something is wrong with the phone and can barely describe the symptoms of their problem. Spend most of the time trying to turn the retail employees into a therapist or a wholesale representative of the entire company.
@@ByeFelecia Did you pay any attention to the video? You're literally blaming the customers and not the company.
That is wonderful you had a great history teacher, I was never that fortunate and have gone to Canadian public schools, a Canadian catholic school, a U.S. public school and a U.S. private school. The best school I have ever been to in my life was the U.S. private school and the worst school I have been to in my life was the U.S. public school (such contrast in the U.S.). The best history teacher I ever found was discovered in a book written by an academic historian called Howard Zinn (was also an activist during the Civil Rights Movement). Howard Zinn believed for the most part that history should be a lively debate of different perspectives not just a dry lecture about names, dates and places supplemented by one point of view. For instance never once in U.S. history class did they share the fact that their biggest ally during the Vietnam War were the Koreans. Good luck finding a Vietnam War movie with a Korean and American in it.
I couldn't stand U.S. history because it was so one-sided and distorted; Canadian history wasn't much better. Most of my childhood friends were Americans and as much as I love Americans their blind and creepy patriotism was annoying. American propaganda is really insidious and subtle as when I spoke to Russian or Chinese friends they knew exactly what their government was like but many Americans were and are clueless. They go around performing these rituals without any thought behind them (i.e. hand over heart, say 'thanks for your service' to every veteran, flags freaking everywhere, don't stand for the national anthem and we will subject you to ridicule, elementary kids reciting the pledge of allegiance before they even know what that means, etc).
You made a great point . Not only Apple deflects blame, but the community itself protects the brand above anything else. Reminds me when I had a job whose manager that cared about what you wear so much that your colleagues start to criticise you for not fitting the desired indumentary. We should unite and fight whoever makes these dumb rules, not think like a sheep in a herd. Unfortunately herd thinking is too strong.
I want to thank Louis for this post.
Apple have screwed me twice now and told me it was my fault both times. You’ve just brought it all into focus for. I’ll never get apple again
How?
you will. you must
Did Apple screw you or did you not read their fine print?
@@ByeFelecia and the community continues to police itself.....
I hear you man, there's already people excusing apple for releasing an i9 machine without adequate cooling instead of holding them accountable for releasing a product which they knew doesn't work as advertised.
I'm sure it runs email and office software really good, which is what matters to most macbook users.
+Hanniffy Dinn I believe Acer once made a Surface Pro-like convertible which was completely silent and wouldn't throttle for 60 minutes or so even when running a benchmark. Instead of normal coolers they made some custom passive cooling system. I'm pretty sure it would be possible to do the same with a laptop(especially one with a metal case), but why would Apple do that? People buy it anyway, so any optimization is a waste of money from their perspective.
Not only is it slow as shit compared to other thin and lights because at least the fans kick in earlier on windows machines and the macs will eventually break as a result of the constant overheating but it's also unironically slower than the i7 model which is supposed to perform worse, Apple really messed up this time when it's more expensive model is worse than the less expensive one. Yeah, you don't buy laptops for pure performance, you buy them so they fucking work as advertised which Apple ones don't.
Hanniffy Dinn You have absolutely no idea what you're talking about. Check your facts before you say anything further.
2018 Macbook Pro can't even keep CPU at base clock under load. It's the first slim computer I've ever seen or heard of that has this terrible thermal solution.
@freddy gump let's not forget Facebook
What you've described here is cognitive dissonance. Usually seen politically but definitly occurs with products.
I mean it is hard to admit when we blow a grand on trash and then do it again.
So true!! I had 1) a MacBook Pro (EUR 1600 =~= $ 1800) and it lastet 4 years (mainboard failure) and I had 2) an iPod and after 3 years the battery was done. Since then I did not have any desire for Apple products again. In my opinion Louis is absolutely right: Very good software and ideas - very bad hardware!
Towards the end I suddenly remembered the repair video with the young boy, you asked him something like why does Apple use all these different screws, and he replied "Because they're "special"". Aside from busting out the same hearty laugh I had from when I heard him say that this time while riding a crowded bus, their customers think that Apple is indeed special, Apple knows this and thinks of themselves as exactly that and probably a bit more.
STOP MAKING SO MUCH SENSE.
Louis out here doing bits yet again
Mr. Rossmann you have a great way of looking at life. Rather than just rant or call names, you keep doing the best you can to make the world a better place. Please keep on with the good work. I hope someday you would get to a position where you can build and sell a repair friendly device and people around you appreciate the significance of all the effort that you have put into your work.
There's an Italian scholar who has the very same approach to history, he's called Alessandro Barbero, some of his books have been translated in english.
2014 - 15.3% dislikes
2019 - 2.4% dislikes
So many apple users migrating somewhere else
2014 macbook pro with retina display
2019 macbook pro with touchbar and butterfly keyboard
@@niriribururur7074 Haha yup, I've always been a PC man. But I would never consider modern macs.
This was uploaded a year ago so I don’t know where you pull these 2014 figures from.
@@LiberatedMind1 only reason I'd get/got a mac is graphic design and music production.
Great post Louis. Before I reply, let me say Mac user since 1989, must have bought 20+ Macs for my Manhattan ad agency. And I produced/hosted 2 years of seminars at Apple Marketing in the Citicorp building. Then in 2001, I jumped ship and never looked back.
So here is what I have seen. Mac users, at least here in NYC, fall into three main categories. Those in the creative fields that have bought into the dogma of Macs being the creative computer. Then there are those users with lots with lots of extra cash, so they buy the top brand of most products.
A portion of both groups are fan-boys (fan-people?), but not all. What most do seem to have in common though is an average computer knowledge, such that moving to a PC would demand a learning curve they do not wish to invest, at least to gain any real benefits over what they have with a Mac. And that is fair enough.
The last group are the fan-boys. Those who scrape together the money to buy that overpriced computer or phone, because they feel it is their entre to a more exclusive world. Remember that not many years ago, hanging out in a Starbucks in Manhattan meant opening up your Macbook to attract the ladies. A Toshiba, so the fanboy thought process went, would turn them off. Similar mindset with the iPhone over random Android options.
In terms of the fanboys, I think Apple is less the political dogma you describe, and more like that GF that is out of their league. She can do no wrong, she is perfect in his eyes, and he will defend her to the end.
I want to thank you for both your channel and the fight you’ve taken on against these crazy corrupt corporations
Never had issues across variety of Apple products (iPhone 5, 6s, 8 Plus, Xs Max, Apple TV, MacBook, Apple Watch)
Well a shit ton of people have. Youre just an outlier.
ian brashear did you have any issues at all?
@@MrDlinch yes. With an ipod touch back in the day that my 14 year old ass could fix, and then later in life a mac book and then I tossed the fucker and stick with windows based items and not brands. But it's not about me, Many people have apples products fail. If that wasnt the case this dude would be in business, or 1000s of other shops.
john wilson sure, perhaps not even buy any
Communities policing themselves without realising they're holding up a system that doesn't care about them. God this so relevant and i'm not talking about computers my dude
The United States government.
@@lindseyw860 almost every government
Really reminds me of the Chinese people under the Chinese Communist Party. It's sad really.
@@maisie2730 That's funny, it reminded me of American people under their capitalist government. also very sad
@@888fluffy
I see your point and all our Western countries are becoming scarily similar, especially where I'm from in England, where you can have a knock at your door by the police for suspected 'wrong think' and things you say on the internet. In the US, I feel like you are not here yet.
But at least we have democracy and you have your guns to protect your freedoms. Sadly they do not.
The thing that gets me the most is their pure ignorance of problems. If Apple makes a mistake, most of the Apple community decides not to call them out on it, but instead to blindly ignore those problems. I can't even begin to describe the number of people who don't believe in Touch Disease or the iPhone 7's Audio IC issues (they'll say it's a software issue, and that they'll just wait for an update), or that a MacBook running at 90C while idle is normal.
90C on a computer? Yea it's totally fine... I run my computer with no cooler *facepalm*
Wouldn't the Mac at that point start to thermal throttle or at least not turbo? How is that normal? lol
Who says that it's not thermal throttling? It still runs 90C idle (and this is my personal laptop, too)
But even when I call out no one cares. Look at the Mr.Louis' s comment reply comment if mine. No one cared.
You never had any Intel Atom based products I guess :p
Some of the Asus eeeBox systems ran 70-80 idle on the CPU and GPU, with thermal throttle only at 100 for the CPU and 115 on the GPU.
You'd have to get near the thermal throttle limit before their tiny little fans would even turn on.
I absolutely love that every device you stated, you gave a real, known issue
You seem to have such logical rationality that I tend to agree with. There are many people like that, but you have something that is unique. You not only have the motivation to speak, but you have the skills and knowledge to talk well with purpose. I admire and appreciate people like that.
You should write a book dude, you're so good at telling stories!
He is absolutely right and it's also spreading to other businesses and life in general. Nintendo is doing this now with the Switch. Oh your console is warping? Instead of a better dock design, oh it's got to be your just not inserting it right into the dock. On your joycon doesn't have good range? Oh don't improve the antenna, it's your too far from the console. *Face palm* oh we don't have a browser or cloud save on important games because we are responsible and stopping cheating. But how many people insist on defending Nintendo on its poor design choices? The fanboys need to listen to this video and open your damn ears!!!!!!
Nintendo honestly needs to catch up with the times. I appreciate and enjoy their work, however I cannot say it doesn’t come with its shortcomings.
Deathstrike_YT it’s always been a problem regardless of brand or product. I worked in retail management from 1999 to 2004, and had to get out of it because people in general are horrible. It was starting to make me hate people.
This channel is his book
When I was in college, I went to the Apple store because my week-old Macbook Air was acting up in the same way my supposedly unfixable old Pro was. They told me it was water damage for both computers. After they told me they wouldn't fix the Pro, I bought the Air. When they told me the Air had water damage, I nearly cried out of frustration because it was so clear to me that they were trying to manipulate me into spending another grand because they didn't want to fix the nonexistent water damage that made my computer glitch. But the second I called them out and pulled out my receipt and told them I wasn't dumb enough to make the same mistake twice (all while it was clear to them and to me that I was going to start sobbing in the middle of the store if I had to spend another thousand dollars), they quietly switched out the broken Air for a new one that's worked perfectly for three years now.
All this to say, call them out. If they sell you a defective piece, call them out. If they try to tell you that you did something wrong, call that out. Not everyone will have the same experience that I did, where I got a functioning laptop, but at least you'll have fought back and tried to save yourself some money and dignity.
They did the same thing to my dad who is super anal and OCD. He would *never* get his electronics wet. It just wouldn't happen.
Shady fuckers.
BTW, they price their products 3X what they should cost. You can get the same exact hardware(minus the brushed aluminum case with an apple on it) for 1/3 the price.
Just buy another brand......
Send your pro to Louis, he might actually be able to fix it. Then you could sell one and recoup some losses. Motherboard repair isn't exactly cheap, but it's not 1 grand either
I'm not a Microsoft fan but I have to admit their service is just magic and super responsive.....just a phone call and they sent me UPS asap.
Bought a defectuous surface, a phone call, solved, they just sent me UPS to give me new one and take my defectuous one. They didnt even verify it was defectuous.....
Next level despicable customer service.... actually unbelievable.... what a fucking shit company my God
five years has passed, nothing has changed
My iPhone 5 was replaced under warranty once, aka they gave me another phone (which was from before launch), flash forward 2 years later and there is a recall notice on the power button because it constantly activates when you're not touching the button. I went to the Apple store 2 years and 5 days into ownership and they refused to do the work. Essentially being blamed, just like this video. This warranty only applied to phones that were manufactured before launch, therefore demo phones and production test units.
They took the phone apart, didn't put it back together properly and compressed the screen against the board because of their sweat shop mentality of taking apart shit. I couldn't use the phone anymore.
Their responses when I complained about them ruining my phone: Well it looks like you're due for an upgrade so you can just get another one.
My response (I shit you not): Well you are due for a smack in the teeth, doesn't mean I'm going to do it right now.
nice
Louis Rossman - computer expert, relationship expert
Yas! hahaaaa
He also knows how to wipe your ass clean. He's an assxpert
Yeah you can cheat on multiple people at once and play with their heads, just don't brag about it
This was so well spoken.
I loved the story about your history teacher.
I loved the way you laid out the story of the users experiences over time and the impacts of cognitive dissonance.
Absolutely eloquent.
Love this channel. Thanks Louis.
I wAs a former user of the iPhone 6s+, which continuously over heated and shut itself off, and got weird jagged lines across the screen, I was pleased to hear you mention what the issue really was. I actually replaced the battery myself, which was merely a bandaid on a a gaping wound., I replaced it with an iPhone 8’s+. I’m happy so far with my present iPhone, however, if it gives me issues I’m replacing it with a completely different brand! I’m sharing this info with my brother who works for Apple about what was really the issue with the 6s+, just to hear what he says. (He is involved with the technical production of their products.)
True words. I have never used anything but Apple and I stumbled upon this video while researching other options. After so many years I have come to ask myself: "as a customer, why do I put up with this"?
Did anyone notice how the Sony Xperia Z Compact series got shamed for having a 720p screen, but when the iPhone 6 came out with a 750p screen, the resolution was magically completely adequate and not a shame.
All major phone review channells reviewed it that way.(I am looking at you Phonearena)
At that point I realized that as soon as an Apple product was reviewed, most of its deficiencies(or better said all of them) tend to be excused by the reviewers in some way.
Those 30 pixels really made a big difference, though! How else could you comment on /r/Apple and other places about how great Apple is?
The same applies to every major product by every major manufacturer. Reviews are advertising, reviewers are valuable allies for brand marketing.
So positive reviews are motivated with rewards. Free toys, kickbacks, privileged access to the newest products and to the newest information about them.
There's also genuinely "objective" independent reviews which are positive as often as not - Apple is far from perfect but it has made lots of good stuff. But nobody is truly unbiased, we all have opinions about Apple (or Samsung or Asus or whatever), and most people don't dig past the first few reviews they find which agree with their own expectations. Bribing reviewers is just a way to load the dice and establish a "free" presence on the top search results.
I wish the Z3 wasn't such a delicate phone though. Still phonearena is super biased to apple, in general. Don't read them anymore but like their phone size compare tool.
A pen/stylus mouse is actually a useful invention. Not as smart as a touchscreen on a mobile device (why carry around another loose item when your fingers work well enough?) ... but it can be a very intuitive, efficient, and precise input tool on other machines. When it's well-designed and well-implemented. The Apple versions (like so many others on the market) were basically worthless novelties, and worse, they were deliberately vendor-locked into Apple-proprietary platforms.
The Galaxy Note series has a stylus, a very small pen that fits inside of the phone itself made for an alternative to text input is a stylus. The Apple Pencil is called a stylus but it's drastically different than the stylus Steve Jobs meant on PDAs and the Galaxy Note, as it's specifically for drawing and design not navigation and a secondary option to using your hand. It only works with the iPads still too. If they make a stylus for iPhone I'll agree until then it's completely different use.
holy shit you had a teacher that made history class sound interesting. wtf youre one of the rare 1%
My AP teacher was the same way, I loved his class so much
Wtf history teachers are some of the best teachers I ever had
the guy is exaggerating though. Lots of history teachers do this, but still have biases in discussion. There is no way the history teacher gave a "what's going on in 1600" and be anything more than assumption of what is generally held true.
It depends on what he's specifically talking about. You can find plenty of primary sources from the 1600s, some of it is even readable English.
I had a civil war reenactor as a teacher who was amazing. Had us read period written text to get some better understanding of the time. Heck he set up camping trips to Gettysburg among other such feild trips to non civil war related places.
I use to be a senior representative for a major multi national food manufacturer, we use to treat every client with respect as a matter or policy. We would give clients vouchers to the value of 3 times the product. One year Cayenne Pepper was labeled as cinnamon. Some end users do in some cases damage products to get a financial payout. Had two cases like that like bleach in carpet cleaner , another claim a few antibiotics in aspirin. You see it all.
I stumbled across your channel yesterday. This video earned a sub my guy!
The biggest irony with Apple telling its costumers that the defects of their products is because they’re using it wrong outright contradicts one of the major marketing points for their products; simplicity of use.
Sorry, but if your products need special care instructions, then it’s not simplifying anything and the advertising is complete and utter bullshit.
But hey, Apple’s entire brand image is built on ads, the prestige of creating the first usable smartphone and beautiful (but completely worthless) industrial design.
beautiful design that interferes with reliability. After seeing iPhone after iPhone, I am starting to think they are ugly. The backs are nice, but the front is just so freaking uninspired. Nit picky I know, but just wanted to get that out there lol.
I once used an iPhone 5C for about a year, I shattered the screen one time whilst falling over and thought "Well that was clearly my fault" and got it fixed. I shattered it again and repaired it, but the third time I realised that the screen was just weak. All 3 times it shattered, not cracked, shattered, sometimes to where the phone wouldn't work. And I realised that other devices, yes they would be damaged, but cracked at the most and only in one area of the screen, so among other issues I switched to andriod. Ever since then I've only badly damaged a piece of glass on a phone once, and that was the back glass and it was defiantly my fault as it was all my doing, other than that only minor, invisible scratches. Glad I got out before I brought another iPhone or any other apple device.
never thought once about being a complete klutz and buy a screen protector?
@@scotte4435 You shouldn't have to put anything on anything you ever buy to make it work correctly. If I put a screen protector on yes my screen would be at less of a risk of being damaged but the phone shouldn't have shattered without one either. You wouldn't expect to have to buy new bolts for your new car because your rims keep falling off would you?
I was sometimes wondering why I never saw an Iphone without a shattered screen. Every single Iphone's screen I see is broken.
@@scotte4435 shut up sheep
Apple service guide focuses on if a client has a problem, gently refocus that to a different theme “but we can help you with.....”. Assuring that there is help, even if there’s none. Also they don’t give you much knowledge so most shop technicians tell a new employee “just bring it in for diagnostics and we will write him a fat pay check”. Also it is a pain to do any software work with iOS.
this bit got me-16:39 " Why did you use that butterfly keyboard that breaks if you look at it the wrong way?" lol
I upgraded my late 2009 with an ssd, replaced the dvd drive with a 2Tb hdd, doubled the ram and replaced the thermal paste on the heat sinks a few months ago, it gave the machine a new lease of life. im a sound designer and its really helped me keep my little 9 year old MacBook useful as a field recording unit, the problem is all my Mac only friends and colleges where horrified that I messed with it, no one was positive about it, every single one had some issue they raised, "but you have twice as much ram as it was designed for" "but the data speed of the dvd drive isn't fast enough for a hard drive to be used optimally" "but they whereat deigned to use an ssd properly" but but but.... my response was always "yeah, and it works beautifully"
Alan Monaghan Old Macs are still serviceable. That was the fun being able to tinker with those older machines.
How much did it cost?
about 300
What you did to your machine is what I'm planning to do to the same exact machine I'm writing this comment from. (Y)
don't forget - YOU were able to upgrade it. anything newer than mid 2012 mbpros are much more difficult to upgrade yourself. i am keeping my mid 2012 non retina 13 inch forever.. I've replaced the keyboard twice (my fault i spilled energy drink on it twice), I've swapped the optical drive out for a ssd and have two drives now, and i have 16gb of ram. great machine. os x is a great os. all other apple equipment seems to be crap in my opinion
I admit it. IT’S MY FAULT FOR BUYING IT!
I_Delicious_Fucking_Pancake you can't unbuy things.... Refund is a myth.
Finally someone admitted it. ;)
That's the first step of recovery.
Yes it is your fault now go and tell all the other sheep to internalize that statement
Hi Louis,
I'm a guy from the Netherlands,
I've used Apple product's in the past.
And I studied electronics back when the components where bigger.
Got into IT.
About the Apple Cult,
I also don't understand it.
I just understand that if you payed so much for something, you would look foolish to talk bad about your own purchase.
You are me and many other people are technical.
I always say Apple products are for NONE technical people.
If I respect them I can say that the products are really easy to use
And the user interaction is one of the best.
And if I want to make fun of them:
I'll tell them if they where technical, they would know how much they over payed for the technique that they are buying.
I like listening to your shows,
They are excellent
Good luck with your right to repair.
In this case Apple is being Apple
Part of the cult of Apple can also be explained by two phenomenon:
1) People who buy expensive things can fall into the trap of thinking those things are superior- there are numerous studies showing how this can work with food, for instance. Subsequently, if the customer buys into that mentality, even if they don't realize it, then anything wrong with the product must be the result of the end-user or a fluke. I would not be shocked if this is quite common within the Cult of Apple; and, I also expect that Apple is acutely aware of this and, internal to the corporations workings, can justify their pricing structure(s).
2) There is a pop culture thing happening with the Apple brand. Look at the last years of Steve Jobs' life and all of the media/fan outpouring. Granted, some of it was deserved. That being said, Apple has long been perceived as something along the line's of 'the people's company' (or, at least, a company untainted by the stereotypical corporate and/or consumer-relations pitfalls). People buying into this idea that 'Apple' is not just A 'good' company but THE 'good' company definitely shields the corporation from pitchfork festivals. It doesn't help that Microsoft had a bad go of public relations in the 90's and early 00's while Apple was viewed (rightfully so) as their sole competitor. The end result is that we now have a zeitgeist around corporation that's akin to something like the Beatles- they got the ball rolling on a lot of things, although a lot of their stuff is played out and inferior to alternatives. But, people keep harping about how the 'group' is the best thing ever even if every effort since the front man's passing has been pretty mediocre.
Note 7 literally explodes. Samsung users didnt say " I must of used it wrong" they blamed Samsung and we got some pretty good memes from it all.
And samsung was forced to do proper phone... note 8 and onwards. This was typed on note 8
@@martinkollar7651 Note 10+ but close
I remember someone putting a mod in Grand Theft Auto 5 that replaced the grenade with a Samsung phone lmao
Death Omen So then why did Samsung ditch the headphone jack on the Note 10 if they listen to customers? Why is the battery of current Galaxys not easily replaceable?
And if Apple doesn’t listen to their customers why did the release the Mac Pro that gets universal praise everywhere? Why did they ditch the butterfly keys on the 16” inch MacBook Pro and added a physical ESC key?
Maybe, just maybe, you just want to confirm your personal bias by cherry-picking facts that prove your point.
In reality, both Samsung and Apple sometimes listen to their customers and sometimes do whatever they want. Maybe, just maybe, the world isn’t black and white, but rather grey.
@@flori4551 because not enough people who are buying an flagship in 2019 use headphone jack?
Like I have both and I really prefer using my Bluetooth headphones over the earphones on my phone.
I won't say that Samsung is an saint either tbh they'd do the same thing if they get the chance. But the thing is that Android has a lot of competition. So they can't justify their bs like apple does. And have to take in mind the current meta that's going on in Android scene.
I hope you and Linus take down the cult
Verlisify they can't do this alone, they need us !
Are they headed to hope county?
Verlisify the cult is Microsoft... same shit software, billions is waisted labor due to its crap design..
My bank upgraded all its atm machine of course it windows..slow as fuck.. May Atari 800 is faster
I hope they keep exposing all of these companies windows android apple Chinese or Japanese or whatever other major products such as sony and Nintendo for what these guys are doing.
Pfff...
Ever tried to change the political ideology of someone in Facebook?
Louis, thank you for this well thought-out, well presented vlog. Great analogies, especially the Soviet Russia one, which encapsulate my own thoughts on the cult of Apple. You are doing a great service for all consumers out there, in a balanced and logical way. I only wish the "conned-sumers" in the Apple ecosystem all watch this video and wake up to their rights and abilities to hold their revered company to task for the way they mistreat loyal customers, and stop bashing each other for not accepting the company line. When you spoke about the manual that Genius staff must be reciting from, it brought back several memories of my experiences with their faulty products--iPhones, Macbooks, even headphones--and the exact same verbiage that the Apple employees--CSRs, managers, phone reps--used on my family. It's not right, and I repeatedly left their store/finished the service call thinking, "why are we allowing this behaviour to happen?" Instead, I have personally moved away from everything Apple, and will be sharing this video with everyone I know. I don't care if the multitude of sheep around me look down at me as if I'm a peasant for spending less than $400 for a midrange Android phone that functions just as well or better than their $1200 flagship iPhone. Almost everything that my daughter does on her $1800 MacBook Pro, I am able to do on my $350 Chromebook, because most of the apps are actually cloud-based and FREE. That's over $2000 in my pocket that I can spend on a vacation, car payments, or food, and that will go a long way. It seems that the majority of Apple customers don't buy it because they need specs, they buy it for the prestige and/or simplicity of use, so when their products fail, they don't do the research and question the Apple excuses.
There are lots of other great options out there for a lot less (in most cases), and the best way to make a company change is to buy their competition until they improve--not only their product, but how they treat their customers (and that is what has bothered me the most, not their faulty products).
My dad’s iPhone 10 had that issue you described. His mic wouldn’t work during calls, but does while using anything else. I would love to use another phone company, but so far we had one or the other issue with all the android devices we used. They were not cheap devices.
It's just 4/5 items of apple have served us too well.
But I get what you're saying. Thank you for that. I have realised that there's no excuse for the chargers, and there are still some UI limitations.
It's really disheartning when I see these things you described. Because I believe apple has the resources to fix all this and serve their customers faithfully.
In soviet apple, you don't break product, product breaks you
I have thought of Apple as a marketing company first and a technology company second for years. They market their products as truly premium and many of their users are so taken by Apple's propaganda they refuse to believe Apple could ever be at fault for anything. They make excuse after excuse for why their Macs, IPads, IPhones don't work and they never relate it back to Apple.
no kidding, there is a fb group on retina screen staining. apple put a 4 yr limit how old a machine be for them to fix it for free. these folks, after much haggling with Apple, they will make an exception. after replacing the screen, these users will post a msg saying how good apple is. i pointed out the stain screen will probably come back in 1 yr-18 months and they usually respond by "other manufacturers must have this kind of problems". i was so flabbergast when they say that.
It has serious comparisons to a religion. A religious person can thank God for giving them the strength to fight cancer while totally ignoring that God allowed them to have cancer in the first place
steve wallace lol when you compare people having cancer to what phone or computer they use
An Apple //e was about $1600 (no drive or screen), and a Commodore 64 was $200. Apple has been a screw-job since the beginning. However, their products always looked better. But packaging aesthetics means nothing if you bought the computer for more than desk jewelry.
Dude every apple product is pure crap.Not premium at all, cheap overpriced garbage.
Happy to share some real experiences but like I'll be frank, they include:
- Apple replacing stuff for free when it was outta warranty
- Most of my Macs lasting pretty much forever under heavy usage
- Two lemons out of 30+ computers/devices. Firstly a 1995 Performa 5200 that's screen sometimes flushed pink (it was recalled and no authorised repairers knew that so they just replaced a bunch of random parts which fixed absolutely nothing - was mad when I found out about the recall some years later). Worst experience was a 2006 MBP! In 2011 the Radeon X1600 broke (common issue). They told me my machine was 'vintage' and had to be thrown out. I shipped it to a dude like you in the USA and for ~AUD$300 got it fixed. About 6-12 months later I bought a 2010 MBP from somebody for $500 because I wanted something with a better GPU (for slightly better games...etc). Apple's messaging was harsh but possibly the truth. Yes I hate them calling ~5 year old machines 'vintage' (IMO that word better describes an Atari or something). But whatevz.
I'm happy I use Apple. I use them because I like their machines. However, I also love your rants and repair skills so will remain an eternal subscriber :D
I came here to say roughly the same thing. I owe my entire career to PCs and the 90s need for users to almost be engineers. But I'm tired of it, and want my IT to JFW. My 2014 MBP 13 is still going strong except for the battery, which I'll replace when I find the one I bought that got lost in a move. It had a new screen in 2017 cause of the warranty programme about the screens bubbling. My iPhone 6S+ is still running the latest iOS. Apple Support have given me hours of their time for problems with Time Machine on my Time Capsule - problems about which the forums were full of complaints but which noone seemed to have taken the time to call Apple Support up about (sure, maybe they were lying that they had nothing on record but noone on any of these posts said they'd tried calling Apple). I was trying to charge my phone from my MBP after a MacOS update and suddenly it kept connecting, disconnecting, connecting, disconnecting and gave an error which suggested to me a software problem. I tried a bunch of troubleshooting, tried some other cables - although all were third party ones - and called Apple. They gave me an hour or two on the phone and sent me a cable for free. To my intense embarrassment the problem turned out to be with my aging third party lightning cables.
On another occasion I had a weird problem with a memory hole in my iCloud storage space and ended up with their second line support who were sending logs over to their back end engineers. The problem eventually went away.
The key with Apple Support (as with so many things) is to be persistent and assertive while remaining polite. I nearly dropped Apple a few months ago when my wife's mint condition iPad Pro bricked after an update - the authorised service centre said they couldn't find a problem and that it therefore must be a hardware issue. As far as I was concerned though it was their iOS update which had killed it. But after a very frustrating period of time on the phone with Apple Support I finally threatened to never buy an Apple product again; they could see how many products I had on my family account and I said I was looking to buy a new Macbook later this year, which is true. At this point they gave in and gave authorised service centre approval to replace the iPad.
What was interesting was this would have been a lot easier had I bought the iPad direct from Apple in the UK, as Apple UK offer a five year warranty after I think a customer challenged them in court under UK consumer law a few years ago. So the lesson I took away from that in the UK is to always buy direct from Apple even if it costs a bit more.
I'm now looking to buy a new laptop to replace my MBP 13" and I still can't see any Windows models that would persuade me to switch back. Yes, it's expensive - but so is my time, and I don't want to spend my precious time reinstalling all my apps and messing around with all the Appdata nonsense.
Apple's far from perfect, I hate their practice of making repairs as hard as they can and the fanboys annoy me too. But Windows vendors would be unlikely to even talk to a customer 2 or 3 years after purchase never mind offer out of warranty repair or replacement. As with anything, positive experiences with a company, or products that don't fail, rarely attract attention or publicity and obviously these videos represent the worst of Apple's customer experiences. I honestly think though that the overwhelming majority of people have had positive outcomes with Apple's products and support. I'll be sticking with them for now at least.
After kicking Apple to the curb eventually after two Ipods that just died on me back in the day and not being able to update my Macbook anymore couse I've missed the moment to do so - listening to you is extremely satisfying.
Back in my day at Apple, we were taught AAA - Acknowledge, Align and Assure.
Acknowledge - "I understand how frustrating that must be."
Align - "If I had that happen to me, I would be frustrated as well."
Assure - "I'm going to do everything I can to resolve your issue today."
LOL, that sounds very familiar
I have worked in call center based remote desktop tech support for 6-7 years now. Based on my totally biased individual experience, most Americans consider the generic empathy statements to be patronizing and condescending.
I understand how patronizing you feel those statements to be. If I were condescended to, I would feel annoyed as well. I'll try as hard as I can not to treat people like that in future.
These are basic techniques being thaught in high school if you take psychology..
Way back in the day I was doing phone support in the UK for Compaq Computers (Remember them!!) I was actually told never to use the phrase "I understand how..." but use "I hear how frustrated [you are / that must be]". It seemed to calm down the callers that every other word was out their mouths a swear word. After they have ranted for a while you then go on with the Align and Acknowledge statements.
Apple screwed me earlier this year. I ended up selling my iPhone X and switched back to Android.
I haven't looked back since and will personally never use another Apple product.
you're a rare kind
@@computerscientist5953 nope apple usually does it . Didn't yoy see the video? He just said people deny their experience.
I work at Apple and it's funny how everyone looks at me and my Android note 9 phone lol
John Bibbs
you deserve it for buying a iPhone especially a X
What happened?
I remember I used to be an intern at a university. Went with my supervisor to check out a classroom tech issue.
I walked into the auditorium, ALL (maybe 3 or 4 outliers) of the students were using MacBooks. That was a huge wtf moment for me. Made me think about my $350 HP laptop.
I would hope, based on that picture you're using, that you took stock of the situation and made a rational assessment of your device.
I once used a Mac laptop I got from work and wanted to use the camera. The video was dark and after looking for an hour or so I finally understood that the brightness is only automatic. I looked for help from Apple and the answer I got was basically: "The brightness is automatically adjusted to the best level (no it's not!), If this is not working for you, try to sit in a different room with better lighting"!!! Typical Apple, It's everybody's fault but their own. And why the hell can't I control the brightness manually on this "great" OS? I had to cover the sensor with a peace of paper to fool the software! Ridiculously non professional.
Noticed this type of behavior from 'the cult' when I went to reddit to share my story about Apple's refusal to fix my iPhone 6+ camera. My camera qualified for a special out of warranty replacement due to the cameras on the iPh 6+ having a blurring issue that will eventually occur. Mine matched the serial, so I went to the Apple store. Long story short they refused to fix the recalled camera issue because I replaced my battery, I "modified" my phone, so no repair.... When I wrote about this on the Apple section at reddit, *I* was basically a piece of shit for replacing my own battery and then expecting Apple to touch it. One person even implied that I was putting people in danger by being angry about this repair. *"It may be a bad experience for you, but it could mean the safety of a human being. Sorry man, wish I could feel bad, but I don't."* Are you fucking kidding me? The safety of a human being, really? Remember this is an iFixit battery we're talking about here, not even some shady eBay battery.
John Cuppi when a company gets so greedy it denies to fix issues that are caused by it's incompentence and when they probably hired a few cult leaders to make a zombie like following = apple... Nothing wrong with the company it's just they don't admit their fault and most of the time they see no negative outcome so they don't need to...
Aren't they legally not able to deny warranty because of a third part repair? Like how the "warranty void if removed" stickers are illegal?
Stephen Smith most people can't afford to fight a legal battle or don't know about that lol...
I mean you might be able to get some leeway by pointing out the law instead of just accepting what they tell you. Legal battle not always required so it's worth a shot. People rarely get something for not complaining.
Stephen Smith agreed but these companies pay a lot to keep information under wraps lol... You have to do research or be informed by people such as Louis to know about it.
Apple don't have an ecosystem. They have an egosystem.
well Microsoft makes it so easy for them, where's that xemu or whatever it's called that was their answer to iPod touch? or the Microsoft phone? now their surface tablets are falling apart. I'm not super pro Apple by the way. I bought a used Apple laptop&I bought an iPod touch every time I bought something from Microsoft it broke down Xbox, 360.
Memeorandum of Understanding .im not all pro Apple. I'm just anti-microsoft because of the shit they sell. like I've pointed out before I've got the red ring xbox&360,and I never liked their OS. I own a couple Apple products & had no problem with them.
the alaskan Microsoft haven't made any good hardware since the days of the original Xbox and intellimouse.
Memeorandum of Understanding kind of highlights the egosystem I am on about... Apple are wonderful and everyone else sucks and is wrong. Apple are living on past reputation and brainwashing.
Majenko Technologies true. I'm still pissed my Xbox only lasted 3weeks.i got a ps2 that's about17 years old and still works. same crap w/my 360:3weeks
I have never understood the cult-like devotion to Crapple. It is a head scratcher.
It began with Steve Jobs; he was a master manipulator.
Thank you for sharing your thoughts about Apple products. I used to a be hardcore Apple enthusiast once upon a time, but started breaking free from that mindset about 6-7 years ago when Apple started making changes to its products that I wasn't happy with. I still use Apple products, but I'm much more scrutinizing on what I spend my money and make what I already have last longer. Also been using PC products more to make up for what I can't get from Apple.
I saw a video of a guy who dropped his Oneplus 6 a couple feet onto hardwood floor and the back glass shattered. All the comments said "you should've had a case on" but really the problem is that you shouldn't manufacture a phone that shatters from such a short drop. For example, see Louis throwing his Moto G at the wall over and over.
I agree. I own a Samsung S7 that would crack in the same circumstance and criticize it for that.
Louis Rossmann Can confirm. I own a S7 that broke after a small fall.
But at least both phones will still work after the drop, iPhones in 90% of the case they'd be completely unusable.
Peter Thiel Both in a single package.
I only switched to an S7 because my S5 got stolen >.< and I could get the S7 pretty cheaply. I'm very unhappy with Samsung's current design decisions.
Yeah, they have to sell, market trends, bla bla bla- excuses. How about a true S5 successor with a nice, _eminently replaceble_ plastic back and removable battery, that I can swap the parts in myself with a steady hand and screwdriver.
Since AMOLED screens are a bigger thing now (one of the features I won't give up), I'm looking away from Samsung for my next phone. Something more frickin' rugged...
this is so sad, homepod play despacito on spotify
ERROR ios 11 required
The HomePod only works with Apple Music, for now at least.
Jellykrop WTF? Why are people buying that thing then? For that price it should be compatible with EVERYTHING. I should be able to pull music off a NAS, Plex, ve compatible with Play Music, Spotify, FUCKING ZUNE.
It's infuriating.
@@Jellykrop lmao
The Apple community is notorious for this.
Here's an example. I work at a company that uses proprietary iPad software that's been glitching on iPadOS. The status bar on the top of an iPad that displays the time, battery, etc. has always had this curious UI quality of scrolling to the top of a screen when you tap it. Some of us find this useful, and others of us find it annoying but not do much that they want to disable it. However, since the OS update, the screen doesn't flip properly in the app we use, so the title bar appears in the middle of the keyboard, and if you're typing and you tap the wrong place on the spacebar, you are automatically scrolled to the top of the screen because you inadvertently touched the status bar. While waiting for an app update to fix the title bar glitch, I went Googling to see if you could disable the scroll-to-top feature, and I found that someone else asked this same question years ago and got absolutely berated on the Apple community forums, with people saying that there's no reason Apple should allow users to control the UI in such detail because it's actually a brilliant UI feature that the OP shouldn't want to disable. Not only were these responses hurtful, but they ultimately didn't solve the problem for anyone.
Back when I had a MacBook Pro, there was a battery recall programme (because a lady got severely burnt from acid leaking). To enrol, I had to call a non-toll-free number and wait an hour on hold to talk to a lady who thought British Columbia was in Colombia, only to be redirected to an Apple Store in Toronto who sent me a battery that wouldn't hold any charge at all. Thankfully they did eventually replace the replacement, but it was truly astonishing how unprepared they were to admit fault.
Last year the centre third of my iPhone screen stopped responding to touch. The Apple Store told me it was because I'd had a third-party screen replacement two years earlier. I later learned that it was in fact a digitiser malfunction and there was nothing wrong with my screen. Again, blaming the customer.
Don't get me wrong: I still use an iPhone extensively because (A) I know the UI, (B) I don't want to buy all my apps again on another platform, and (C) everyone in my family has iOS so things like group messages and FaceTime are easier. However, I'm not a slave to their products, and I'm no longer under any illusions that their mistakes are my mistakes.
I initially did not agree with Louis at all when I first come across his stuff on Apple. But recently I had some problem with iCloud Drive where I was trying to delete large amount of folders and it did not let me, and when I called the support, they told me to delete individual files one by one, there were at least thousands of folders, and each of them have its own layers of directories. I was stunned by what he asked me to do, I asked him multiple times, are you sure, and told him that would at least weeks of time to delete all the files, and he just told me “I used it wrong”, “it was too much files to handle and you need to delete each file one at a time”. I was eventually connected with a senior staff and she told me it was because of a system failure. But the moment the previous staff told me to delete files one at a time, and did not apologize for the inconvenience and question what he just asked me to do, my utopian sense of Apple just shattered. Thanks Louis for knocking the sense out of me
Man, that teacher was truly great. What he managed to teach, really stuck with you.
You're a legend. I would like to hear more about how Apple's legal goons threaten you for telling the truth.
Did a little bit of over the phone tech support for Apple. They didn't give us a book or anything, but there were plenty of power point slides about how to """empathize""" with customers without ever accepting blame on behalf of the company
Lol when you started on the Acer Aspire, I looked over at mine and just shook my head...
My problem with the cult of Apple: Post purchase rationalization
The way you talk is so enthralling, how you weave through so many different life experiences and connect them so seamlessly. I could listen to you for hours on end, I wish I could be a storyteller like this. I’d listen to you talk about anything, if you were my grandpa I’d visit you every day just to hear life stories, no matter what it is you make it interesting.
You a seriously on the ball with your comments, always articulate and realistic, Thanks