Purism wants me to delete my video exposing their refund scam & delay tactic - answer is no
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- Опубликовано: 9 июн 2024
- • Purism ghosts Librem 5...
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Timestamps:
00:00 - Intro - what Purism did to the customer
01:02 - I would forgive them if they were honest with the customer
01:50 - Culty message I got
07:35 - Request for advice
07:40 - Louis' advice
08:05 - Back to culty message
09:45 - HERE'S WHAT MAKES IT CULTY
13:43 - What makes a REAL villain?
15:50 - DING DING DING DING DING!
17:13 - It's actually my fault if people can't get refunds...
19:00 - Customer thoughts
20:35 - This entire nonsense was to manipulate & guilt me into deleting my video
22:50 - Bad editing that is hopefully fixed by youtube editor before you see my poor edit
23:05 - back to the video
You could have made the same points without tearing down a person who wore their heart on their sleeve and became too frank with you, instead you chose to drag them through the mud. Remember that video you did on bullying all that time back, maybe it was high time you went and watched it. You complained about lack of openness and weasley language in the last video, have you ever thought that maybe that is why this person answered in such an open manner? Not saying that this is an acceptable manner to answer in, but if they knew a better manner they would not have chosen one that would expose them to such degradation. I never expected you to understand developmental psychology and to pity people who are "culty" but i always thought that you could leave a person and his way of raising his kids out of the mud. It may be flawed, but the alternative is a mid life crisis for them, or something worse like having to build a whole new persona. And if you were going to drag another person through the mud, atleast you should have had the decency to read the mail in a normal and monotonous voice rather than that condescending whine you use to derrogate things. That would have been a sign of sympathy, ruthless, but sympathetic critique. Plus admitting that you are flawed does not give you the pass to be wrong. If anything, this response of yours is the more self congratulatoy and pissing over someone's grave kinda shit. You call him out for being delusional and thinking of himself as innocent while you are guilty of the same thing but from the bullying aspect. You think you are doing the right thing and justify your degradation of a person who in ypur pwn words sounds "culty" -reasoning being that i think people should sympathize with such people because they lack the mental windows that makes others see the futility of such acts, pr their reason is overpowered by other needs, but nobody in their right minds chooses to be culty for fun. Half of it is right, but the old rossmann who did that video on bullying, in that sate of mind, may not have agreed with your method, the one who was hurt about hurting a real bully, while this person is simply a supposed delusional person who believes in a cause. This person was not smart enough as Tim cook and other such people, who are the real evil and do things purposefully to literally one day enslave humanity in the bonds of subscriptions, which is partly why he gave you the opportunity to degrade him by trying to be frank. And you preyed on him showing his weak side. People who fight for the good side should have standards. And here you did not have any. You can do better.
This isn't wearing your heart on your sleeve, it's sociopathic manipulation at its finest for the purpose of removing my video, because they want to avoid accountability for screwing over large numbers of people.
I've met people like this. and as a teenager, I had bosses like this... you don't grift people out of millions upon millions of dollars for a poor product that never makes its way to people who paid for by being honest. You do it with these manipulation tactics, and the first person they use it on is _themselves._
I have standards - do not invoke my sense of morality or bring up your children to get me to delete a video holding you accountable for running a ponzi scheme. If you use this type of manipulative guilt tripping to try and trick me into removing work that holds them accountable, I'll post it. That's my standard. The day I stop listening to this standard is the day that I expect you all to unsubscribe.
@@rossmanngroupsomething tells me this is the person who sent you the email
Pin of shame! Shame the pin!
Gaslightning, self righteous pin of shame!
Shame the pin!
P. S. OPs comment and the email from the video represent the linguistic methodology used to emotional abuse and batter women and convince them it's their fault. If you want to be a massive, wicked POS it can be used to manipulate sentimental and ideological people. Don't do it though, because you'd be a massive, wicked POS. That's not good.
Can I get a tldr? This just looks like a kid crying.
@@DariusMedine “wahhh this person is trying to do a good thing, you tore them down they were trying to wear their heart on their sleeve”
Bad refund policy aside, I don't want to have any relationship with a company that has employees who speak like this.
😂😂😂
I can't even start to imagine what it sounds like when that guy wants to get a haircut.
@@PvtAnonymous "I am a good person who needs a good haircut and if you were as honest as me you'd do it for free, but because I want us to be productive I will consent to giving you a nice tip of my choosing after seeing our final work. I hope you have it in you to contemplate the many paradoxes in my superiority, as I've been known to choose to lose money by giving people things rather than refund them at a profit for myself. I hope you will be generous today, and please not too short."
@@victor38542 spot on!
how would you like your haircut?
in silence...
One guy threatened Louis for saying "informative and unfortunate" and now he has turned it into a slogan. Never change Louis.
I'd take that person any day over this bullshit. He and his team at least produce groundbreaking code that frees people from Google's bullshit in a user respecting way. He delivers what he promises he's delivering. He doesn't over promise.
Social awkwardness that leads to weird or paranoid views of the world by people who honestly produce good software is infinitely better than the spirituality scammers and grifters that take people's money while lying to them and delivering them nothing.
These two aren't even close to comparable. grapheneOS is in a different world altogether than this purism nonsense.
@@rossmanngroupThat's definitely a fair opinion. Especially when this Purism dude's shooting out enough finely concentrated bullshit to empty out multiple steers.
@@rossmanngroupIf you don't have somewhat paranoid views of the world then you don't understand the harsh realities of the world
@@rossmanngroup Yeah, this is far more insidious more importantly effective on a lot of people, I had only watched halfway through when I made the comment, this guy is more like the apple lobbyist that tries to manipulate people with language and probably gets away with it a lot. I have met such people, they never deliver anything but have a way with words to put people in a comfort zone and scam them.
Pooor informitive souls...
As you were reading the creep's diatribe about his "journey", I got chills because it sounded a lot like my dad had wrote it. My father was a narcissistic menace to society who terrorized my family and hometown until my mom pressured him with child support enforcement enough to get him to literally flee the country, and I honestly am worried about this guys kids being exposed to that nonsense.
If you ever get fed this kind of crap by someone in your life, get as far away from them as possible.
I got the exact same impression! My mother is a narcissist and it sounds exactly like her. They put on this bizarre act.
Wow !!!!!!!!!!!!!!!
That letter sounded like he had looked up a list of confidence building buzzwords and decided to use them all! 🤣
So actually pre-ordered the phone and eventually got it realized it wasn't actually usable as a daily driver so I paid to ship it back to them with their return policy and now they have my phone and won't give me a refund
They don't have the money to refund you.
kekw
Some companies make other projects so they have money to refund other stuff
@@danni222cake?
@@rossmanngroupLet them eat cake.
The guy came across to me as condescending, self-righteous, narcissistic, and delusional. He’s avoiding the point while bloating the conversation with nonsense and patting himself on the back. He’s basically stealing from people and trying to justify it. Bad business practices result in a bad reputation, which he deserves.
I hope everybody gets their refunds…
Or simply, an idiot.
Chargeback time
He is such a narcissist wanna be tech bro. He’s using terms from the early 2000s like synergize.
This is spot on.
I doubt it because if they can't deliver a product the money is likely gone. Spent on salaries, R&D or simply moved around and stolen by the founders
I appreciate your videos because you're helping others see the manipulation tactics. "Look what you made me do" is one of the games people play that Eric Berne, MD wrote about. Also, the next thing you go into at 18:00 where he says "you and I want to help," that's forced teaming that Gavin de Becker discusses in his book The Gift of Fear: Survival Signals That Protect Us from Violence. He is trying to get you to see that you're on "the same side" to get you to do things you wouldn't normally do if he was a stranger. Thanks for helping people notice these abuse tactics with real-life examples.
That's great, not many people remember Eric Berne and his book Games People Play.
Too damn bad people can't recognize these are the exact tactics of the demon crap party. Totally f'ing up everything then blaming it all on some one else then trying to commiserate with their victims about how the other guy is responsible and together they can fix it. Evil incarnate.
The lesson on how to understand deceptive and manipulative people and their intentions is great! And the philosophy about the danger of believing that oneself is the good person! Louis, never change ❤
"I assume that I am the villain" Louis says while monologuing with a cat on his armrest... That tracks
"You are bad guy.
But it does not mean you are Bad Guy!"
Next time Gadget, nexxxxxxt timmmmeeeeeee.
@@Nobody-hc1rw I was thinking Bloefeld from the James Bond world....but Dr. Claw works too!
He's got that entrepreneurial-cult-seminar vocabulary pretty much spot on. "Proactive", "goal-oriented", "synergy". I was also waiting for "we're like a family" which disappointed me but he saved it with "I'm just like you!", "we're on the same side!".
"integrated what you're saying"
That guy almost got me a BINGO! on my Louis Rossmann / Joshua Fluke entrepreneurial bullshit BINGO! card. 🤣
One of the classic episodes of Futurama featured an 80's guy who said freakishly similar lingo to the guy in this video. Weirdly cheesy.
After Louis read that guy's message(s) I wanted to wash off the slime from my ears.
pulled out the literary trope there, that's a pretty common literary trope for villains to say "You're just like me" to protagonist. Not trying to label anyone as an antagonist or protagonist here, but I just thought that was kind of weird.
16:49 "FUCK YOU SIR... !!" I gotta clip that....Lmao
Thank you for spreading awareness on companies who wrong people like this. I now know to never consider purchasing any product from this company. You really help consumers
Nobody writes an email like this as communication. This whole thing was an infomercial sales attempt
"Very dear louis" would have sent me right to the delete button
Hi, I'm Saul Goodman
I called it a "Form Letter"... Nothing more then a company generated letter designed to manipulate.
@@ncohafmuta I'm surprised we didn't see the word "Kindly" sprinkled throughout. (Any email or messages asking or saying "Kindly" do...x,y z... RUN! as those are the hallmarks of the scammers.)
I haven't played around much with ChatGPT, but from the little I've seen, this looks precisely like the mile-long kind of empty yet flash BS it's capable of producing.
I don't know whats worse, trying to keep your company afloat by running it like a ponzi scheme, or having absolutely no honesty with yourself that this is what you're doing.
He's just a thief running a scam. All he cares about is making money and seeming important. The company is merely a tool to achieve that.
Kind Sir, it is not a Ponzi scheme if our intentions are good, and they are very good intentions I promise you. Join us on our journey to parting you with your money.
Xdd
Neither. What’s worse is getting served the Louis special, AKA the kamehameha of FUCK-YOU-SIRs! 😂😂❤ .
@@briareus3 Ahaha pretty much
What's also hilarious is this video has 4x the views of the original video getting 4x the people aware of Purism's BS lies. I didnt see the original video but i did see this one haha. I hope they get 4x as many refund requests now thanks to this guy being so "open and honest" about his "spritual journey" with you. Hilarious.
I am loving your content. the passion and sarcasm and ability to properly articulate your point are completely on point
Honest people don't quack about how honest they are. Good for you Louis for not letting them off the hook.
Even Jesus said only God is Good when he was called a good person.
That is the general good rule in life. If a person without asking starts to tell you how good and honest etc. person they are, that is a obvious flag to be suspicious.
Actually good and honest person shows their nature through their actions, not with their words (as in general actions speak louder than words). If person is actually any of those things they have to try to verbally convince others that they are.
One variation of that rule is the "Any man who says I am the king is no king", because certain things about you are defined by people around you, you are not defining them by yourself. Be it honesty, how smart or how good looking you are (which is the most obvious).
And they don't name their company/product some virtue-signaling thing like "Purism".
@@tubetorpedo my view on it is that it's just like when someone is good at something (say, academics, arts, engineering has a lot of this as well), properly good people don't flaunt it, it's just how they are and them being good at something is so natural it's not even worth thinking about or mentioning. If asked they'll probably just say "I dunno" or "A little bit" and show something incredible.
So you are saying people are bad and evil because they say "I am a good person". What kind of bullshyte is that?
mass judging people saying they are bad when they say "they are a good person" is pretty fked up bruh.
How about if I say that people who make comments like you are criminals and most likely a pedophile? Aaah, See how that works?
Or people like you who make a comment like YOU just did are wife beaters and abusers to their loved ones? Aah, see how that works?
I usually agree with Louis on many things on a lot of his videos, but this is one thing I call BS on. Like serious BS. and I disagree with him and everyone else on this particular point.
There are 2 things that never change:
1. bad companies scamming people
2. louis's sitting position
i don't think i can sit that long in one position 😱
and that mic...
No that mic has been different lol
@@SteveBennet500 be careful about your spine as any discomfort might be early warning signs of wear and tear.
Louis will change his sitting position before the scammers😂
Excellent content, per usual.
I should tell you: once I got it in my head that the spray bottle on the couch looks like it’s purposefully looking away from you, as if it’s actively ignoring you. I can imagine it coughing and sighing to get your attention so you can see that it’s *very intentionally* not looking at you. I couldn’t not see that.
I can imagine it would be constantly crossing its arms pointedly. If it had arms, and, you know, it wasn’t an inanimate object I’m anthropomorphizing for some reason.
Oh, right. Engagement. Consider this rambling non-sequitur my way of approving of what you do.
And a thumbs up.
Keep being awesome.
Cheers!
did you get your freedom phone yet?
Anyone gullible enough to fall for the "I would gladly pay you Tuesday for a hamburger today" scam honestly deserves to lose their money. That being said, these people need to be investigated for not giving people what they paid for.
I find it endlessly hilarious how companies don't realize that sending these emails telling people to take down their videos will just result in another video being made on them.
those who don't study the past are doomed to have their stupidity put on blast.
Fake It Until You Make It. The false image is all there is to this new-product business. Americans have this weird money-first approach to new business whereas in Europe is more idea-first, i.e. the business model has to be proven to work before people fund it. That shows how much big money there is in the U.S.A. - even if most people think it is a scam, you need much less than 0.10 % to buy in to reach seven digits in funding. The funding parties tend to have such high cashflows that losing a million or two is barely noticeable to them. Some bottom-feeding scammers probably try to do this to big funders, though we won't learn about them as they probably disappear shortly before being taken to BlackRock's black sites. j /k :D
A variant of the Streisand effect.
The thing is that it does work (sometimes). Not in this way (and certainly never with Louis 😂), but if it is accompanied by the threat of a lawsuit it often does work. You just don’t often hear about the videos that do get deleted (specifically because the videos got deleted and never mentioned again).
For small channels that already barely make any money, it would be far easier to simply delete a video than have to potentially spend months and a ton of money dealing with a lawsuit. Even if the lawsuit were to get dismissed early in the process, that’s still potentially a lot of money to pay for a lawyer (and potentially a lot of time spent not making videos).
Haha well said.
The "paradoxes" this customer service rep is struggling with is the realization he's working for a Ponzi Scheme 😂
I've integrated what you are saying with what I already know to be true, and my paradigms realigned my chakra to a startling revelation: ponzi schemes are just optimized customer service.
@@CptJistuce Ponzi schemes are the ultimate customer-driven services. From customers, to customers, literally!
@@CptJistuce A lot of CS departments think so. It's very clear their job is not to serve the customer but get the errand dismissed ASAP.
I can't refund you until I've sold more people on this idea, the new people will pay your debt..
@@av3ng3r-49 Eve, now Dough, branders of the Spectrum monitors, were rather explicit about this being their MO.
OMG! I have GOT TO SHARE this!! Questioning one's own honesty is the KEY to true honesty! I'll have to warn them about the windy letter full of corporate buzzwords.
That is breathtakingly culty and manipulative, I am so glad you called out this BS.
Never trust anyone who peppers their sentences with "synergize" or "paradigm". They will turn out to be a vacuous twit 100% of the time. "We didn't want to deny refunds. We're the victim of our early customers."
MBA language is a huge red flag.
"""I synergize with this paradigm of blaming the people whose fault it actually is"""
As a former Israeli myself, I can only recommend that when you hear this kind of BS from an Israeli person know that they are the biggest crook alive! STAY AWAY FROM THIS COMPANY and don't fall for this sweet-talking BS. Like you said - villian!
good you left that mafia ethno supremacist terror colony
Im sure the country known for hasbara would produce honest good companies lol
How dare you! You must be an.... oh nevermind. I can't even say it anymore even jokingly it makes me wanna 🤮
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This is a shitty thing to say
Thank you so much for doing this video. I have been so interested in this phone for years. Literally the freedom angle appeals to me greatly. But I've always been sketched out by their caginess about when I'll actually get a phone. I'm so glad I didn't fall for this scam. I literally had the order form filled out once with my CC # and everything. But I last minute noped and glad I did. God I hate scammers. I was gonna buy the super expensive made in the US one too...
I've just stumbled upon your channel. Excellent. Love your dry sense of humour.
The only thing worse than a sob story filled with excuses is a sob story filled with excuses coming out of the mouth of a marketing person.
You mean " Someone lying with a sob story," don't you?
@@AngelusNielson duh. It's the same sentence spelled differently.
No one wants to hear a working class person use so many excuses and lies about their success and business, it’s pathetic. Then there’s this guy who comes off as a total dirtbag, nobody is buying his bs
It's like some charity thing here for children asking for donations on TV adds. That same girl has been a 10 year old pr*stitute (google might censor my comment ya know...) for like 3 years already.
And of course, she can only be saved by your donation. They ain't gonna do jack all till you give 'em money. Sorry to be you girl, you better get used to it till they give me money yo~
@@AngelusNielsonget off your high horse.
Louis certainly "reshaped his paradigm" for him, and for free! 😂😂😂 This isn't an email, it's a thesis! Anyone who has been contemplating telling a lie, you can just foget it. This guy has used them all up. There are no more lies left for any of us!
5:33 Guy sounds like he should be on Joshua Fluke's channel XD
Great video. Thank you! Decades ago, I had an Applied Physics instructor who had a great phrase I still recall to this day. The phrase "Fourteen carat bullshit" applies to the words and actions of Purism.
That customer service rep is a nutcase - wow! You dealt with him prefectly
No refund because of no product delivered is theft. Any judge would agree. Someone needs to contact the states attorney. Get them arrested.
Good luck with that as it would take an international lawyer to get it from them.
@@BizznessBox*you're
Nah. It's bankruptcy. They just don't want to declare bankruptcy and shut down. They want to keep collecting money without providing the product.
credit card companies usually dont refund if its over 6 months.
I’m glad you doubled down, and exposed them for the pricks they are
@@remainsmemories626whatever bozo
@@remainsmemories626ok bootlicker.
cringe
@@remainsmemories626You do know that we have reached the point where pointing something out as "cringy" is fucking cringy itself. Hell maybe even what I'm doing is cringy.
@@remainsmemories626 did you unironically call a yt comment "cringe"? Jesus
Wow, what a needy person. Good on you for somehow making it through their swill. Meanwhile, may their journey not sap joy, resources and will to live from others.
"We are goal-oriented" = "please overlook our shortcomings, we are good people"
"We want to work with goal-oriented people" = "please overlook our shortcomings, you are a good person"
That phone call will be a trap. He will bring in a legal counsel and threat you not to further comment on their matters and they will try to disclose some information to you but require you to sign a NDA before they can explain anything to you.
Once you are tricked into agreeing, they can then come after you for violating the NDA when you discussed their matter in the future.
Texas is a single-party consent state for recording conversations.
Louis is covered if the does that. And I don't think he is dumb enough to agree to things contrary to his ethics.
Though, if he gets mad, he 'might' say something he'll regret.
This video is the reply. It's absolutely not worth Louis's time to sit through the Barbara Streisand again in a one on one setting.
Reminds me a bit of a pyramid scheme: If two new people pre-order and pay for phones, one old customer can get a refund.
That's a Ponzi scheme, but yes.
While Louis was reading the first part of the email, I was thinking it sounds like the dude was pitching a pyramid scheme 😂
He's bankrupt. He doesn't have enough money to refund people and doesn't have enough money to produce the products he's already sold.
I'm waiting for them to change their ToS to say that you get a phone for $600 + ten sales referrals. 🤣If you bring in $6600 in sales, you get a phone, and then all of your referrals have to have 10 sales. Brilliant way to make money!
Essentially that's what this customer service guy is saying. We refund people when we make sales. 😡
that email genuinely creeped me out
Louis, Rotary International has what is called the "Four Way Test" for the things we think, say or do. 1. Is it the truth? 2. Is it fair to all concerned? 3. Will it build goodwill and better friendships? Will it be beneficial to all concerned? THIS COVERS IT ALL!
It is possible to run a business following these rules, and be very successful.
I've not heard such slimy corporate buzzword appeal-to-conscience claptrap of this magnitude in a very long time. If I got anything like this from any company ever I'd make sure to warn everyone I ever came in contact with. Also love how Louis' inner angry New Yorker came out.
I haven't heard the word claptrap since GTA:Vice City.
This is the most round about way of not owning up to one’s own mistakes and poor customer service I’ve ever seen. Tried to not get blown up and got nuked.
I'm just sorry that Louis had to read this even once, much less a second time to rant about it. I'm sorry about me having to hear this bullshit laden email spoken outloud even if it is necessary.
Anyone that treats their customer like that, I wouldn't trust to not be a sociopath. They might as well have hidden backdoors in the system and are working with corrupt shakers and movers..
Great video Lois, I can really appreciate the philosophical perspective.
Bro couldn't resist breaking out the thesaurus when he sent Louis that email. You can tell he helped his kids study for the SAT for 8 hours a day.
I'm thinking English may not be his first language.
he must've gotten access to ChatGPT 5 somehow.
@@k.y.6148It's corporate doublespeak. This is literally how corporations talk to sound like they're special. Nothing more than meaningless buzz words.
Synergy. Paradigm. Integrate.
When a company uses these terms, they're full of shit. Full stop.
ChatGPT, can you help me write a convincing email with as many business buzzwords as possible?
"As this video is posted in 2023, it's expected to be relevant up to Q4'26/Q1'27, this video cannot be deleted. Once this video loses its relevance, you can request deletion of this video"
Then wait for Purism to ask again in Q2'27, ghost them and reply no sooner than at the end of '27 with:
"My policy clearly states to not bow down to bullies. I can only tell you to S my D and G my B but if you'd like to accessorize that experience, feel free to buy some merch at [insert link]"
@Stadtionalist Genius 😂
underrated post
lol rad :D
2027: "Sorry, the video has been up too long for me to take it down now."
This is one of the best videos I have seen in a while. Your thoughts here are great.
Lol, I had this happen with a software company! I bought software that did not do what was advertised. I asked for a refund and they denied it. So, I went to a review site and wrote a paragraph review exposing them as scammers. Basically take your money for bogus software and then run. They told me to remove the review, ( the review company passed it on to them). I refused due to the truth and no refund. They escalated to a supervisor who threatened me with defamation, but I made my point, no working software, no refund, you get a very bad review and it stays. A couple of days later a member of "upper management" wrote me. H e was nice but still insisted I remove the review, I refused. His reply was to ask me if I would remove it if I got my refund. I told him I would but only AFTER the refund cleared the bank. It took another week but I got my refund, then I removed it.
Using the word "synergize" is a big red flag IMO.
I've only ever heard the word synergy used in real life in corporate BS
Simply using the word should be grounds for excommunication and possible life imprisonment.
Even Louis is now tainted, merely by association.
I only use the word when I'm trying to sound like a fake business person in a comedy sketch.
@@futuza
I only heard the word be used in video games and science lectures.
as a victim of this horrible company: Thank you so much, Louis, I could not have said it any better!
I have to suggest this because you tried to buy from them. Due diligence is hard when you are bonded by promises of security or some other thing, but there are telltale signs. The biggest one is how open they really are about designs, software and current processes.
If a company sells a product and uses marketspeak instead of real information, firmware downloads and documents, then appeals to anything other than the product itself, do not buy.
My wife waited years for this phone. I tried time and time again to convince her to refund but she wouldn't relent. Now she has a $550 phone that she doesn't even use.
I stopped listening to the email. It’s gaslighting on the verge of psychopathy especially the way he (says) he treats his own children. “Release me from my promise” means I lied you’ll have just accept it. What a **** he is.
Why were they selling a product they did not have yet.
And there will be no refunds. The money is gone, all wasted in R&D and in some pockets.
If they are getting forced for refund, they will just file for bankruptcy.
And probably....just probably...there will be a new company popping up with a new phone that kinda looks familiar
I love that you share with us all the things going on in the tech world that is rarely covered anywhere else; I thoroughly enjoy your content.
Thank Louis! you managed to explain something I've never been able to put into words, It borders on the idea that sociopathic behaviour is endemic in our society it's not an illness it's part of the human condition especially where making money is concerned, the lack of empathy and being able to turn a blind eye to the damage that is created on the innocent consumer, we all suffer from bad business practice, and the guilty ones don't care, why should they, they were only ever interested in taking your money, company ethics for many, is just public lip service, even when regulatory bodies block their unfair practices, some smart ass lawyer will find a loop hole, being paid for from ill earn gains taken from the unsuspecting joe public. We live with a sickness often controlled by even sicker politicians, god help us!!
"It is up to the customer to release me from my promise"
Customer: "Give me my money back, you lied"
"Well, no. Delete that."
That was one of the most slimy things I ever heard since the prosecutor in the Rittenhouse case tried to say that stomping someone with only one boot does not justify self defense.
He's literally absolving himself of any moral agency by saying, unless you stop me I didn't do anything wrong. This is on par with someone raping a girl and then going, if she didn't want me to; she should of stopped me.
08..
@@TheRyujinLPkyojin
@@CanularRadio that's the year I created the account. I was 12 🤣 the internet was a different place back then ...
@Bmx2live2008 I prefer it then... it was nicer I didn't get to experience it much as I was 8..
Can't believe you didn't take that 20-30 minute phone call to "synergize". Just think of the concrete-less outcome that could have been mutually ushered into fruition!
I feel it would be easier for the guy to manipulate via phone call rather than email. Through email, you get to review the message in its entirety before you make a decision. In a phone call, you can't. Unless you're a hardened individual, you could be swayed by his language and agree with him. That's probably how he got so many to stay invested in him.
@@triadwarfare Yep, if they want you to “chat” over the phone they’re looking to blindside & bamboozle. As Craig David so eloquently once said “please leave a message after the tone”.
You would never have gotten that day back. What needs to be said other than "we fucked up, well refund his money and try to do better in the future" the rest is just a further attempt to get Louis to remove the post. I like this to a vacuum cleaner salesman who refused to leave my family's home after a "five minute" demo unless my mother bought a vacuum. I silently went to the kitchen, called the operator and told her what was going on and that my father was at work. A very few minutes later, two burley policemen showed up at the door., ending
The "five minute demo. We were never bothered by door to door salesmen after that.
They need to put a pin in it and circle back! 😂
I support you and your comments. Companies obviously need to be honest although many are of the opinion that this is not a requirement. This type of attitude make me also question the quality of the phone, certainly the company owners are of low quality.
The point you made at 11:00 is such a good life lesson. I actually never thought of it that way. Gonna double check myself to see where I can be better, ain’t nobody perfect. Thank you !
I believed in Purism too. I even remember leaving a comment suggesting Louis hop on the Librem 5 hype train cause it was going to be everything right to repair could want. I had a whole shopping cart ready to buy when I decided I was happy with the Librem 5. They said all the right things and I didn't do my due diligence. I requested a refund after a couple years. Their "wait for shipping" game almost worked. Supply chain issues were understandable. Money's tied up with vendors - I guess I can appreciate that. When I got to the top of the shipping queue I checked - and the software still isn't ready.
You guys had 4 extra years to do your homework and you still couldn't get it done? Supply chain didn't stop you from finishing your HTML 5 app support. How do you still not have Signal running? For real.
If I got across anything with this video, 13:43. If you don't want to watch the whole thing, go to 13:43. Learn how to recognize people who do this, and above all, make sure you're never the person doing it yourself.
It is a daily exercise for me to catch myself in the act of self aggrandizing how good a person I am, and to always seek out the least flattering intentions for why I am doing anything that I am doing. I think it's imperative to actually doing good in the world. Defaulting to the assumption that I'm a piece of shit may seem extreme, but if the other side is this... I'll take my way.
Carrot 🥕
Dont listen to these scum companies . Truth you expose will kill them - its called karma + integrity. Keep your videos going bro :)
This person seems to be using a lot of words to describe what could be described as a ponzi scheme. We'll refund old money from new money. Using fewer words and simply explaining they messed up on their business plan and costs, they're sorry, and they're working on it would be a lot easier to swallow. Plus I've watched too many ThunderF00t videos highlighting similar crowdfunding horror stories.
Beautiful, just beautiful
@@cavemanthog 🥕🥕🥕
Wow, such manipulative minds exist! Great video Louis! Now I know how to handle similar situations!
I subscribed to this channel for watching mac repairs and now it's the best life lesson giving channel. Every video is better than 99% TED talks.
This sort of language is what's used in every scam directed at older Americans. The moment my dad turned 50 he started receiving "offers" for products that are written just like this guy's emails. They like to say they're just honest, patriotic people who all pulled themselves by their bootstraps and shit like that.
This email is absolutely insane. I'll guarantee that it was either written by chatGPT or that the person is a psychopath. No one talks like this in real life. The pacing and organization is as id imagine that an email from a crazy stalker might be, it's absolutely nuts the kind of mental backflips this guy does. This video is so surreal as a result.
Yeah, the bizarre digressions and pointless rambling immediately made me think of ChatGPT.
@@trickster721 exactly. It's so scattered that either the person has some serious psychological issues or they put it through chatgpt.
@@trickster721 ditto
I had a hard time paying attention, TBH. Especially the parts about the guy's "spiritual journey" had me rolling my eyes so hard they could have fallen right out of their eye sockets.
Welcome to the egomaniacal mind of "tech entrepreneurs" on drugs.
I always love the Louis that gets frustrated and tells us how he really feels.
Thanks for this, you saved me a bit of money and a lot of headache.
It's important to remember that if you ever unironically use any permutations of the phrase: "We are not so different, you and I" in a conversation with a stranger than you are almost certainly a literal villian.
Eh, I don’t know if that is always true. If the other party in a discussion is strangely hostile but you think you share a common goal you just have two different ways of going about it, it’s a good thing to bring up in order to convert the discussion from confrontation to a productive exchange of ideas.
Not that this would be the case here but sometimes this is the case in other discussions.
@@MoonShadeStuffAh, i absolutely agree! We are not so different, you and i!
I once sent a guy $40 for a book about Tori Amos. The money was sent in Aug for book delivery by Xmas. Well it never came, lesson learned wrote it off. To my surprise 3 years later the book arrived and it is a very good book. There was never any communication so all in all not a great experience. If I knew it would take almost 4 years I would have passed.
Some dude was probably sitting there sipping a cup of coffee then suddenly remember he forgot to send that book out 😂.
He looks down at his dog. OH shit... I forgot to mail out the books... Come on boy, we're going to the post office... Ruff.. rufff . 🤣🐕🤣
@@cbradley857wholesome af
Guy was probably sat on his sofa one day, then the thought occurred to him that he'd never even bought a sofa. Stands up, whips the blanket off and sees a pile of Tori Amos books. Loads them into his truck, jumps in the driver seat then tries to to figure out why he can't remember buying a truck. Nevermind though, he's got a mission to accomplish, he twists two wires together to start the engine, then guns it as he heads for the post office. The rest, as they say, is history.
When you have single person operations based entirely on labour (writing in this case) it is easy for them to drop off the earth while still having every intention of finishing.
Something like this phone, not so much. You need active honest communication if you are in trouble meeting the goal. There is a word for using new buyer's money to pay old buyers... can't think of it right now. Pretty sure its listed in bold in the criminal code of most countries though.
This email on the other hand.. WTF. Like seriously, WTF. If you asked chat GPT to "write you a scammy lie riddled email trying to pressure a prominent youtuber to remove a video to hide your scam" this would be it. WTF.
Thank You for the information you share.
This can lead to a MASSIVE lawsuit, literally
Sounds like they have impure intentions
Ha
Using the world "pure" is always so sus
Nah, their intention is pure. Pure greed and pure scam, lol
Certainly. The dude's asslicking and obviously flattering slimy corporate bootlicker language gave it away.
The sad thing is, I'm sure the dude usually gets away with shit like this.
Badum tish.
What they tried to (in my opinion) was try to string people along until the statute of limitations runs out so they don't have to legally refund the money. Definitely a shady business I'd never ever do business with
Bullseye.
You assume that the product doesn’t exist, but it does, because as a backer myself, I also waited for years and now I’ve got the phone. Yes, it has taken much longer time than anticipated, but it’s real, so I find this whole discussion about a scam just a little insane to be honest.
Nah, I think this is a prime example of occam's razor. Don't attribute to malice what is easily attributable to stupidity. Making hardware is fucking hard and fucking expensive. Much more than most people realize and that includes 99.9% of start-ups that go belly-up. Based on the #'s he gave in the email, they're doing really badly financially, and they're probably trying to ship a product, but it's hard. Very hard when you're not building millions of units and don't have millions upon millions to sink into process smoothing and cost reduction and buying parts in higher quantities. Small business in HW is very hard. Not the same as some random cloud-based start-up.
They're probably fighting to stay afloat - if they go under then it doesn't matter who they owe money to b/c none of them are getting it. Probably why they deprioritized it.
Wicked job man, very helpful information, I am curious to know how people will react to this? Most stick their heads in their butts and ignore this stuff, if it doesn't harm them why care about it at all?
Louis, you are a consumer advocate! There are so many bad companies out there that could care less about customers after the purchase. You sort of remind me of what Marvin Zindler in Houston used to do. That guy outed so many businesses and helped so many people. I wished he was still alive.
There's nothin' in this world more dangerous than someone who refuses to ask "am I doing the right thing?" Never fall into that trap. Always look inward, because there is every chance in the world you might well be wrong.
Are we the baddies? ruclips.net/video/ToKcmnrE5oY/видео.html
came here expecting another rossmann rant on dishonest businesses, got a treatise on progressives instead.
@@cagneybillingsley2165 The two tend to go together.
"Are we the baddies?"
@@cagneybillingsley2165 Funny how you slant that toward your own biases. I bet you could use a little introspection yourself. The people who objectively do the most harm to the world are billionaires and dictators. How about you focus your energy on them instead of infighting with your fellow poors?
i was reminded of that whole philosophical "4 kinds of evil" thing.
one of them is sadism. people who just get off on being a jerk.
another is psychopathy. people who simply lack the capacity to understand that what they did was wrong.
another is Machiavellianism. people who think that whatever bad thing they're doing is excusable because it's for the "greater good."
and the last one is incompetence. it's just like that old saying "don't assume malice when it can be explained by incompetence." some people will create a whole narrative in their head that someone is out to get them, like if someone is walking in front of them and lets a door slam in their face instead of holding it, when the reality is that the person just didn't know they were there.
i'd put this guy in the 3rd category 'cuz it's sounding like they painted themselves into a corner in pursuit of the "greater good" known as profit, and now everything is excusable as long as it's towards that end, with as much mental gymnastics and corporate sales consultant speech as they can shove into it.
not to dull any pitchforks but to be pedantic, what you're referring to actually made the point that idiots are worse than everyone, even sociopaths as terrible as they are. The argument is that sociopaths steal value, but they still transfer value, there's a zero sum. Idiots literally just destroy value because they don't generate significant value and they destroy/waste value.
Paraphrasing here.. but you might also argue that the CEO of that company is a sociopath stealing people's money, but this culty nutjob who sent the email might be the idiot who is actually just wasting everyone's time, if they really believe the garbage they're spewing which I hope not.
May I bump into your post?
fantastic comment
While a slightly more complex interpretation, I think it may be 3 enabled by 4, redirecting the motive: "A free software phone is imperative to create, by all means, so whatever means these guys picked is fine by me." This allows for cultish recruitment of people not driven by profit.
When people want something to be true, even believe it's the foundation of their self image, like "I'm honest" or "the government is lying to us", they tend to make extremely biased readings of any situation vaguely connected to the idea.
Thank you for the great work that you do, would rather listen to technology info or how to videos, but this was very informative, my take away is that you are doing the research for people and that’s a good thing. If someone doesn’t understand or agree with you is pointless, they can do their own research. Glad I have videos like this but I know the importance of learning and building my own “bank” of knowledge. Anyway thanks again for all your hard work.
Thank you Louis for being you!
"F*ck you Sir!".
Polite addressing of the person. Informative message, with concise directive. Delivery with heart felt passion. Helpful guidance to where they can go.
Louis is a true orator. The man knows how to properly communicate a message, with the full meaning that the recipient deserves to hear.
Genuinely one of the best delivered lines I have ever seen in a youtube video
When will these companies learn that Louis does not bow down to anyone? Keep up the good fight.
Unless they pay him something like tens of millions of dollars, at which point I wouldn't mind him just retiring from youtube and living a nice retirement life. I would only hate it if he got paid that little by someone like Apple or Amazon, because they're rich and should be paying more.
If I were Louis, I wouldn't bow down to even that much money.
yes...
apple: take down the repair videos, they infringe our copyright. louis: no
some dude from purism: hey, let's try that again, louis, take down this video... what do you expect.
"No matter how the wind howls, the mountain cannot bow to it~~ Louis Rossman, probably.
@@robertheinrich2994 apple didn't approach him from the cult indoctrination angle, just with a classic legal threat - extra points for Purism's creativity, but ultimately still negative points for being manipulative assholes
Normally I only agree with you about 65% of the time. However this time I believe you have nailed a sometimes elusive but very dangerous phenomenon. Thumbs up
I enjoyed this so thoroughly, listening to Louis read this guys bs was tough, but the anticipation of the inevitable was priceless. Bravo, we’ll played, sir.
This email thread reminded me of someone specific. I was working for a retailer, and we had a guy who reported a bunch of orders as not received, but then returned the goods for refunds after we'd already refunded him for them as "lost." HIs emails were flowery and verbose as hell, but he was a thief. Eventually we shut him off as a customer.
if the company goes bankrupt, whoever sent you that letter should be personally liable for every outstanding refund
That's not punishment enough for anyone having to have parsed that word salad.
I believe the purpose of registering as a company is to protect against that.
That email exchange just reeks of someone so invested in their scam they think they can sell someone new on their scam despite them already knowing they're running a scam. It reminds me of the Boiler Room scene where Seth tries to pitch his dad (a federal judge) on his bs investment deal, after his dad had told him he was working for a scam shop, and then the dad blows up yelling at his son that he incredulously thought he was going to sell him on joining him in a scam.
Louis, What you are describing is the bureaucratic govts of every city, county and state for starters! They want more than they can blow; so their shortcoming can hopefiully be outsourced to the point that unions are in fact running all these places for their own hierarchy - malarkey. The output of function in minuscule. Like 5 road workers taking turns holding a shovel while a tractor operator team shows up to unload and tear up the street, to benefit another closing crew. Why did they come in the 1st place. A request for discovery. Somehow someone, likely a citizen, complained something must be fixed. Did Lahaina ever expect a fire from wood and 70 mph winds. Did they forsee Oleary's cow. Did the word contingency plan ever get spoken onto paper by the States Tourism Police?
The fact that they emailed you with this spin story faster than the email their customers tells me everything I need to know.
Still watched it though.
Gotta hand it to Purism, not having the actual phone is the best security method ever! No one tracks you, no one can access you're personal data, and the best way to protect customers is to not send them the phone you order! (Loved the obvious AI emailing you, like a real person communicates in that way!!)
bad company's telling you to delete your video exposing them I love that one🤣🤣🤣
I think they'd get the video deleted if they explained it like that.
Pure AI reply lol
I honestly don't think its AI.
Wealthier folks can actually unironically get like that. Its incredibly weird and gross.
You are likely right. I doubt an AI is capable of writing such a long-winded manipulative text designed to obfuscate flawed logic. @@Fenriswaffle
Keep doing what you do, never let them guilt trip you!
In bits. You took apart so many layers of corporate BS. Keep it up!
When Louis answered "What would it take for you to delete your video?" with "A TIME MACHINE" I lost it 😂
11:20 I can vouch for this. I dropped a donation during one of his livestreams a couple years ago thanking him for advancing my career and he said almost exactly the same thing. Louis is the GOAT
If only everyone was as crappy a person as Louis. xD
Keep going mate, good job. Thanks.
Louis Rossmann is my spiritual animal! 😂 The brutal unapologetic honesty is refreshing. Many of us think what he says out loud.
I had a similar thing on a minor scale with a product bought on Amazon. I was buying a Starrett product from an Amazon seller and when it arrived it was a knock-off. I complained and was refunded and the seller was removed from Amazon. I then get a message from the seller with a similar narrative, I'm a small business, it was a mistake, I have children to feed, I may lose my home, etc. "Please remove your complaint so I can continue my business". Not a chance mate! You try and screw over your customers and got caught out, that was your mistake!
LOL, some vendors of Amazon reach out to me and try to bribe me to remove my review or change my narrative. Oh I do change the review - to reflect that the company tried to bribe me and also paste their communication with me.
I’ve had something similar where I left a negative review about a crappy product and the seller emailed me to say they’d refund me if I would be “kind enough” to remove the review. Amazon had already refunded the transaction anyway.
Instead of all this BS they should say, "Hey Louis we saw your video and realized our policy of not issuing refunds is wrong and we will start issuing all valid refunds including refunding if the customer did not receive the product because we hadn't shipped it and be glad we got a 3 year interest free loan in an inflationary environment."
If I read between the lines in the email that Louis got....they don't have the capital/cash to *refund* all the people who requested a refund! 😑
Damn man, you have some really good insights/understanding of the world and human behavior.
Lol I ordered one of these from the website back in early 2020, it didn't arrive until May of 2023, a little more than 3 years to the date of ordering.... I had truly just written it off, even now that I have it I haven't even powered it on. It always annoyed that they continue to send emails selling "investment opportunities" (stock but not actually because they are not publicly traded) when they hadn't even delivered the original order.
The emails your reading took me 19 minutes in the video to realize what the writer was describing was basically a ponzi scheme . We refund money based on sales of our other product not from actually being a proper company the whole grift make me wish coffeezilla dug into them and show oh ya this is a ponzi scheme put these assholes in jail
Way back in 1981 I got hired at a software company as a grunt coder. This was my first professional computer job.
The person who wrote you the email sounds something like the pie in the sky, woo woo person who was running the company I worked for. Instead of staying on the job and working hard to guide their business, they would take time off for consciousness raising trips to Brazil - when they couldn't even make payroll for their company!
I had to wait months to finally get my severance check from them, when state law required 24 hours maximum time for an employer to issue a check after employee termination.
What a jackass. Step away from the lotus plant, I hope this person's children can get the therapy they may end up needing.
whenever i hear anything like "consciousness raising trips to Brazil" or any other form of "spiritual vacation" type bullshit in other countries, my first thought is always "theyre going there to fuck kids"
if those children are even real.
The disordered love to spread their seed as they think their DNA is superior. So probably has 10 kids like Musk.
This is easily my favourite "Cat sleeps with random noise in the background" ASMR video, more please!