I like it when you-tubers like Apple Explained can agree with or accept criticism to their videos without getting defensive like other channels. Rock on Apple Explained!
@@mitchellroberts7954 Well yeah, I mean, Apple hasn't "innovated" for years; they imitate. They just have such a big presence that everything seems like an "Apple idea" when they make it popular by integrating whatever they stole this time around. Not complaining, it's a good business practice and it clearly works to convince people of how "smart" they are.
@@enda0man Yeah, but Apple Explained really didn't have to make the video 10 mins long for a simple question. He rambled on until the 10mins to get extra ad rolls for revenue, so most of the vdieo is completely irrelevant.
@@scin3759 And that's why they're doing it, because they know they can get away with it. Honestly, the answer to most questions of "why does company X does Y?" is simply $$$
Is thinness really a big selling point for most people? Or is this obsession just manufactured hype? I for one wouldn't care if a device is 1" thick as long as it is functional/durable/repairable and long running.
Thinness is a selling point for superficial people who don't understand that their product is infinitely inferior to its potential due to how stupidly thin it is.
Kinda. I went from a note 3 to an a5 2017 and the fact that this is smaller a lighter is a great thing. It's like the perfect size for me. Next phone I will get will the when Microsoft finishes the foldable one.
For me, it kind of is. I love my T420 but it's sometimes a pain in the ass to put in my backpack with other things. Most of it is manufactured hype but it has some truth to it.
A year ago I accidentally bricked my Galaxy S8. When I went to Samsung and gave them my phone, they just reflashed Android, and gave me my phone back for free. Apple would've probably told me that the motherboard had to be replaced.
I have had 3 of the XPS15 models for work. All of them have had batteries puff up. In all cases, Dell has said that they will not sell the battery outside warranty, and they quoted $300 for depot repair under warranty, even though we have Dell certified techs at my company. We have several XPS 15 sitting around with no battery in them at all because they puffed 12.1 months into ownership and they weren't under warranty and Dell won't sell us batteries.
Still remember that meme of about 1000 anxious Apple junkies lined up outside the NY store to buy the iPhuck 10... while playing with their 8s. "Lemmings waiting to spend money they don't have on a product they aleady own" That sums it up perfectly.
And yet we will only use a SSD that is poor quality in the first place...wrapping the crap hardware in a pretty case is a scam that has been happening forever.
Of course, why would you want to pay ten times more for a phone that works ten times longer when tec moves so fast. And yes I understand Apple takes it to a different level but every tec and car manufacturer does this.
@@slosh11111420 Because when you pay a premium price you expect a premium product. Like a product that is more robust, more dependable, and/or higher performance. Or just do what Apple does and make it "pretty" and scam idiots that like to pay more for less
You can tell the product line is (intentionally) unfinished crap if it has an annual releases. The regular release thing comes from mass-production manufacturing. Even total kitch producers can survive if they keep changing the designs a bit by bit and keep people buying because it is a limited edition and new. Toy and cloth manufacturers do that a lot.
@@anime2485 I'm not a Apple fan boy... I have a Note 9. But you are mostly paying for performance and r and d plus once again why would you pay more for a phone to last longer that you will trade off in a year because with the pace of technology making it obsolete.
Thank you Louis, a 70 year old ex Acorn RISC PC dealer from Fyvie in Scotland. Ended up deep sea working for BP shipping as an Electronics Technical Officer deep sea. I agree totally with your comments about Apple. Intel and Micro$oft are not far behind. Please stay safe and keep doing what you are for the benefit of consumers all over the World. Tom Waller MRGC (retired) Malta
@@GlowingSpamraam it's not like any car though - it's a lot of proprietary software and silicon, wired into an electric motor and battery. Yes parts of the car can be serviced, but other parts can't as easily. It's not something the average mechanic can do, much like not every person who can build a gaming pc can do what Louis does. And I'm saying that this is the way the electric car industry is going - treating e-cars like leased software/appliances, rather like Apple tries to do.
studioviper again if the market works properly which it should there will slowly pop up electric car mechanics Because the cars can be repaired easily if you know how too while apple products are deliberately made to be hard or impossible to repair
Let's be honest here, Apple inflated the Apple repair prices cause they know their customers would pay it because they don't understand computers AT ALL.
@@geraldhenrickson7472 Titanium? Maybe when Steve was there, I said MAYBE. But the direction Apple is going it will give the cheapest metal they can find and give it.
Question remains: do they do that on purpose or are they plain stupid? Just one of the many examples: Macbook chargers! Always different connectors over the years, cables are too weak and break easily, cannot open the charger self (glue, no screws), Magsafe often unreliable (does not connect so good after some time) and so on... The charger repair videos on YT have Millions and Millions of views...
@@gayming4197 thats exactly what they want...they dont want universal changers or ANY third party making money off their product, thats why everything on apple is propietary, means they can choose simple not to sale repair parts or can and charge such a high price for them that its useless to repair even though that is not the REAL cost of a part.
Manufacturers shouldn't be allowed to have a forced monopoly goldmine just to fix their own crappy designs. The short display cable from the 2016 Macbooks should be a fucking recall, not a cashcow.
Yes true, I have an iPhone but it was a dead one which was drowned and got it for free and I brought it back to life. Two years ago. I’m surprised it still works.
apart from their older stuff, which has a different purpose, and wasn't designed to die to make you buy their new stuff
5 лет назад+80
"Protect our intellectual property" - do they seriously say that making a sandwich out of standard electronics is their "intellectual property"? Or are they protecting their pentalobe screw designs there?
I see what you are saying, but Apple does design many of their own chips nowadays, and electronics design isn't definitely a task for the faint of heart.
5 лет назад+21
@@RyanJones-lv9dj ARM is not Apple-proprietary, if you mean their processor technology, but the instruction set (A64) is. It's still mostly rebranding. The so-called T2 chip is in itself a TPM with (most probably) a chassis intrusion sensor. TPM is an ISO standard cryptoprocessor. Slight change, rebranding, and suddenly it's "intellectual property"? Now that's DMCA trolling on a majestic level.
If they are the first ones to do it, then yes, they own it. Milwaukee won a lawsuit about batteries...saying that they invented the idea of a bigger, higher amperage battery in a cordless tool. Was in Snap-On that they sued? I forget...but yeah, they won. The court decided that a bigger battery was an "innovation". Just for perspective...
I love that if any of my computers go tango uniform, I can swap a part or two out and it's up and running. Buying a whole new computer because one part failed is ridiculous. It's like if you have a container of food go bad in your fridge and you throw ALL of your food out and get new food. Because reasons. Apple Logic™?
I love the way Jobs would look so cocky when releasing a new apple product as if he had ANY part in it's functionality. I'm betting he walked into a room full of engineers and told them what he wanted, then those poor bastards scratched their heads to produce the product he got credit for!
I mean it takes someone crazy enough to gather all the people and resources to even come up with the product to begin with. To act like Steve Jobs was nothing but a presenter is a joke.
@sleazyeezy9452 he was a savvy businessman, no doubt. But let's not pretend he could even comprehend the engineering and science behind the devices he presented.
Well I read the biography of Steve Jobs. I might be wrong about him but I think he knew about the design and products functionality more than the engineers themselves working there. He didn’t just give orders to his juniors, he participated in the development of the device as well
@@officebear4637 still running 7 year old ipad the only downside to apple you lucky to get 6 month's out of their usb csbles the pins short and cables are sub standard 41 years young like spending 2,000 on a dell/apple/compaq/gateway only to find you been ripped off and it hs less than $1,000 in parts case and OS.. apple charging $850-1,000 in labor and parts only find .15-$1.50 in the cost of the part and no more that $250 or less depending what needs to be done
@@officebear4637 yea i know my last 2 gaming classed rigs set me back 2k a piece, the pc if I speced it today i could likely blow the same money and get more for the dollar oh thy irony
@@YourOwnDumbAss apple service motto deny repair sell consumer new product.. I fear if apple do not change their ways I can see them facing anti trust and so forth suits.. personally I think apple arsehole the pc division all together and solely go the OS licensing deals with their OS hat make more money that way..
I don't really understand why you'd retract your right to repair demands if Apple suddenly gave in - what's the difference between saying "be reasonable or we'll bring in the government to make you be reasonable" and passing a law that says "you must be reasonable"? In both cases the government is being used to enforce some sort of restriction on the company's behavior... at least in the second case you don't need to rely on years of lobbying whenever another company tries to pull off this nonsense, because it's already illegal. And if Apple was already in compliance with that law, what harm could it be for them?
New battery for iPhone 6... Apple cost: £80 3rd Party cost: £25 (and they come to your house). Whichever way you slice this video and its 'arguments', Apple is over priced.
I think people often assume Louis Rossmann is anti-Apple, that's why they are eager to hear him comment on anything that seem to be either pro or anti-Apple. But the way I see it is, Louis will be factual, he obviously won't shy away from criticising Apple when they do something stupid or anti-consumer, but he also won't put them on blast when there isn't a good reason to do so.
I got the 15 inch model, the last mbp I had. The battery came with it was unusable around a year after, swap it easily. Then came the unibody mbp, the thought of having another faulty battery prevents me to own another apple laptop. Moved to imac afterward.
"There is a giant crack in the screen, how do we fix it?" "Well I ran the diagnostic, and it says the motherboard is bad, so we'll start by replacing that." "Did the user mention other problems with the phone? I thought it was just the screen." "Well no, but it's protocol, you see." "Ah I see. What about their data? The NAND is built into the motherboard." "There's nothing we can do about that." "Oh ok, I guess."
10:31 Will consumers & businesses always prefer a thinner & lighter device with less upgrade and servicing options? People forget back when "portable" computers still had little CRT monitors in them! (Try fitting that in your clutch purse.) Odiously smaller is preferable, but within reason, I'd buy something that was a little chunkier if I could easily swap a few components.
@@StuffOverload Yeah is if you watch the damn video you clown! Apple should be the one explaining why the repairs cost so much not anyone else. He is doing Apple's PR for free. This is not a video anyone else should be making but Apple.
@Nuno Herdeiro 1. I have never said I hate Apple. 2. Hating Apple is not work that Apple should pay someone to do, doing their damage control/PR is. He is working for them for free and for a trillion dollar company, that makes no sense. 3. If I wanted to hate Apple, I am completely entitled to do it.
_If companies would do the right thing, I wouldn't be a libertarian, but when companies fail to act in the best interest of the average person, I'm OK with government intervention._ So, why are you even a libertarian, since the first thing a company does as soon as possible, is screw the average person? Corporations have a fiduciary responsibility to do anything and everything necessary and (or) possible, legal or not, to benefit themselves and their share holders. You have a choice. Either you let Apple, Microsoft, Walmart, and Amazon dictate law and public policy, or you have a governing body without a profit motive do so. So then, why is government so bad? Because these same corporations now own it! If Apple didn't own government, _Right to repair_ would already exist. All that I like this channel. If my mac were to fail, I'd send it to NY in a heart beat.
@@TruthAndMoreTruth you literally quoted something that I did not say and then responded to it. That is the definition of straw man. Besides the lameness of upvoting your own post.
@@rossmanngroup I didn't notice the quotes. But if it's incorrect assessment of your position, feel free to elaborate. And you really seem hung up on the whole thumbing up of one's own comment. Sure, it's100% lame. I'm OK with that.
@@TruthAndMoreTruth the issue here is when the government is big enough that if I don't Lobby them, my opponent will Lobby the government and use their power to put me out of business. Ideally, the government would not have the power to stop people like Henrik huseby from refurbishing iPhone screens by redefining refurbishing as counterfeiting. I would prefer to not lobby at all, but if I do not Lobby, my business will be eventually destroyed as the law will be slowly written to describe what I do as intellectual property violations and counterfeiting. Think of it like a gun in the room. So long as there is a gun in the room, everybody is going to jump and try to get the gun. Ideally, there would be no gun in the room oh, so my opponent would not be able to shoot me. However, so long as the gun is in the room, and the opponent is willing to use it, I've got to jump for it as well. If I were 100% ideologically pure, I would not Lobby the government at all, but I am not 100% ideologically possessed. I am pragmatic enough to realize the world does not exist in a vacuum of my philosophy, and to realize that if i don't lobby for use of government power to defend me, someone else will lobby for use of government power to destroy me This is what I mean when I say unilaterally disarm. I would be willing to toss right to repair out the window if apple and Associated companies would stop abusing the law to hurt repair. I think it's important to let the opponent know that you are willing to put your sword down if they are willing to put theirs, as the first step towards progress in negotiations
To be fair, getting some parts from a legit source is not even possible for the manufacturers. There's a reason you have Farnells and Allen-Bradlys of the world. They had a story about counterfeit 'military grade' FPGAs that would fail randomly while an airplane was in the air. Extreme temperatures or operating speeds or such would cause sudden failures.
I reject the notion that government ruins everything. Are private contractors better than enlisted volunteers at military service? Would air traffic control be significantly better as a private enterprise than it is now? How so? USPS packages tend to arrive at their intended location. If you want something delivered faster, go ahead and pay a private company. Same goes for healthcare, at roughly half the cost of U.S. healthcare, European socialized medicine produces significantly better outcomes than our privatized system. Millionaires may get better care in the U.S. but by almost all statistical metrics, European healthcare outcomes are better. If a universal socialized system emerged, there could still be a premium system available for the wealthy. Public k-12 education's main problem IMO is that its primarily funded by local taxes, meaning there is a wide disparity between the available funds in an affluent district compared to a poor district. Close second to unions though, some people shouldn't be teachers, yet are. I'm wasting my time here, nobody is going to read this.
Regardless, Apple still lies about their hardware. I have a MacBook Pro 5,1, which is a little worn down, but still works fine. Good thing I didn't pay any money for the unit, and nor would I ever! In the Mac OS App store, they flat out told me that my hardware would not support Mojave. Well, Mojave is running perfect on the laptop without any hitches at all. This is one of many nails that I keep driving into the coffin of the Apple company. Am I supposed to feel sorry for Apple when they claim money lost due to people actually fixing their products: motherboard.vice.com/en_us/article/zmd9a5/tim-cook-to-investors-people-bought-fewer-new-iphones-because-they-repaired-their-old-ones I have spend too much time in supporting them and their customers. When I first start working with Apple was back when Intel acquired Dayna Communications that made mainly Apple networking products. This was when you could still buy Motorola Starmax systems, etc. Apple clones were awesome! I loved Apple then. I always wanted one. Even before then growing up a teenager, it was the envy of my neighborhood when you heard your friend's father had an Apple IIe that you would go play Lode Runner on. Then Steve Jobs stepped in and killed the ability of having clones that were giving people cheaper alternatives. Don't ever say that Apple isn't about the money! That is simply a lie! Then over the years of dealing with the iMac 2nd Generation and the no fan over heating killing the parts. To the fanless complete wonder of the G4 Cube which was high tech CRAP! I lost respect for Apple then. I remember a display they had in CompUSA stores in the Apple section where it stated word for word, "Runs UNIX, doesn't crash!" This was for a reason to switch from Windows to Mac OS X. The wording for this was simply wrong. It created a false sense in customers that they were buying an impervious laptop or computer to crashes. Boy, did I have to deal with some really fun customers then that were taking it out on me because their system crashed due to whatever part went bad. They quoted that from the sign about it doesn't crash. And they always asked the same thing of what I was going to do for them. I guess that the more you paid for a computer made you more important as a customer than anyone else. So, take it as you want, but my days of ever wanting or supporting Apple are long since over. I am a very skilled technician and can fix most things, but when it comes to not being able to fix it myself to save some money, I can no longer stand behind a company like Apple. I will do the same for any company that will not let me fix the hardware I have purchased.
so repairability aside suppose i get a 1000 dollar macbook (im generalising dont @ me) its specs wont be as good as a 1000 dollar Asus tuf and it will last just the same or less?
Looking at the specs of both, I would say the $1,000 Asus would be the better choice. $1,000 MacBook is the Air version that is Touch ID - Intel Core i3 - 8GB Memory - 256GB Solid State Drive. The Asus is 15.6” 144Hz Full HD IPS-Type, AMD Ryzen 7 4800H, GeForce GTX 1660 Ti, 16GB DDR4, 512GB PCIe SSD, Gigabit Wi-Fi 5. How long they last is up to the user from my experience. I have a laptop here that I paid $350 for back in like 2005 that still works fine even with the newest Windows or Linux on it. It is not a gaming laptop by any means, but it does the job I need it to.
This is actually exactly what car manufacturers were forced to do. There was a law or something like that that forced them to share the repair information to independent technicians who are doing work by themselves. I am actually one of those and paying the car manufacturers. The price depends on the manufacturer but usually you can choose between hourly, daily, monthly or yearly subscriptions. In most cases it is like 15-30€ per day of use of their provided information, including how to do the job, witing diagrams and etc, they even let you use they OEM software for diagnosing error in cars. I discovered this service like five years ago and using it since then. Keep it up cheers! 😉
Great points. This is purely anecdotal, but I would like to share. I shattered my XR screen yesterday and brought it into the Apple store. They tried to run diagnostics through the lightning port since the screen was unresponsive, but the port also looked to be damaged somehow. They offered to replace the entire device for the same cost as a screen replacement. I've done my fair share of basic component level repair on Windows laptops and gaming consoles, but no longer have the time nor would like to take the risk attempting to repair the XR screen myself. In this case, I was more than happy to have walked out of the store with a brand new device for $200. I appreciate your thoughts and videos. Thanks!
A screen does not cost $200 to replace. Nowhere near that. Sorry to say it, but you got scammed by Apple. It is unlikely you broke the entire screen, most likely just the exterior glass, front glass or Digitizer. This part costs between $18.99 and $25.99 on eBay and usually the sellers include tools. If your screen's colors bled and splintered all over, well...then you probably fully broke the screen. If instead just the glass is broken but the screen still worked, i.e. there are cracks but you can still see the screen as normal, then you don't need to fully replace the screen or the device itself. The actual LCD screen and Digitizer together only cost around $86 on eBay. Apple probably doesn't pay anywhere near that much as they buy their screens in bulk and get massive discounts on the LCD screens, digitizers, chipsets, and other parts. You say you walked out of the store with a brand new device for $200, but instead, you paid $799 for a device that should have had a more durable screen, to begin with, then you paid an additional $200 to get a replacement device and never had the problem fixed. So basically you paid $999($799+$200) for a device that cost maybe $200-$300 for Apple to make. Meanwhile, I'm here delighted by my gorgeous, fast, sleek, sexy Essential Phone that cost me $285 on Amazon, unlocked, and it only cost me $55 and 20 minutes of my time to replace the screen on my phone.
@@kingzach74 hey can u link me to the essential phone repair stuff? I got my slate gray for 300 after tax and a case. But I want to know where i can fix it when it breaks.
@@kingzach74 You're probably right, but every local repair shop that I called quoted me a 3-4 week wait for an XR screen. The LCD was definitely broken, as part of the display was blacked out and there were many red/green/white lines running across from top to bottom. Around the point of impact, I was able to see parts of what lies under the display also.
@@lands1459 Maybe I'm looking at it from a different perspective. My XR was only two weeks old and I was responsible for my own display breaking, so to have a working device which I was able to restore an iCloud backup to by the end of the day was really impressive. I've seen broken glass on phones before. In my case, the phone was very VERY broken.
Oh, I probably should have mentioned. I dropped the handle end of a 1/2" drive breaker bar directly onto the display, causing it to shatter. It was pretty bad. Like I mentioned above, the whole process at the Apple store took approximately 30 minutes. Paying around ~$100 for parts and waiting for them to arrive would mean I'd be out a phone for at least a few days, if not weeks. I had a working phone by that evening for $200. I understand your points but in this case, I'm happy to spend the money for the convenience. I suppose that's where the problem lies, right? Consumers like me who are impatient.
At this point I'm convinced that at some point in the past few years, the decision was made within Apple to impose across-the-board price increases on all product lines. Small to moderate price increases with each new version of a product had always been the norm, but in the past couple of releases the price seems to have escalated MUCH faster than the value of the underlying hardware.
Except the market doesn't seem to demand it. Smartphones no longer have a swapp-able battery because the market wanted a slicker form factor, even Thinkpads are less upgradeable because they now solder in memory and make it harder to swap out the hard drive (used to be a single screw). They do this because they know their customers don't care.
The certification thing is so strange, I've got accounts for Samsung, Sony, LG, etc. None of them ever deny a claim if i do a component level repair that's not the way they'd do it. Ive fixed bent pins, cleaned tarnished ribbon cables. Replaced tons of 1000uf capacitors in the 5v supply. You can't replace Sony lcd screens because they don't supply them, but that's about it
Government doesn't ruin everything it touches. Government dominated by for-profit corporations, entities with a vested interest in making sure government functions inefficiently, ruins everything it touches. If we had more accountable politicians, less beholden to the business sector, then I think government would function better. I should also point out that it's for-profit corporations that tend to ruin everything they touch, because they always overextend, always take too much, and always do what they can to destroy everything in their path. Consumer electronics are a good example of this. Ultimately, why are repairs not economical? Because shit is made in China. Why is stuff cheaper to make in China? Because they treat their workers like trash. Why do our lawmakers allow the import of devices produced via what is essentially slave labor? Because the business interests want it that way.
Because China benefits heavily off of that and most consumers don't care as long as they get cheaper and better products at the expense of either companies or workers. Unless its themselves then they throw a fit. And complain. Blah blah we need socialism we need the government to force everyone to work and do this and that. Bunch of morons
Yes it does. Let's take intellectual property as one example which is a government construct. What do you think would happen if Apple didn't have IP over its products? Lots of copycat companies would spring up and Apple would be forced to compete instead of sitting in their comfort zone and monopolisticly forcing their unrepairable products at exorbitantly high prices down the customers throat. Competition would be vigorous and the only way Apple or its competitors be able to get a brief edge over each other would be to offer their customers better value for the dollars they spend. That means replaceable batteries and backcovers that can be unscrewed, ie treating people like adults. Also there would be less need for lawyers and they'd have to get real jobs as engineers. If something is a good idea, then it doesn't need a government mandate. It will be adopted or implemented voluntarily based on merit.
@@_capr_545 why does the government have to do that? Why not create a committee instead of public support who create those foundations and if broken can lead to legal consequences. Government doesn't need to do half the crap these days that they do.
@@yulfine1688 I really don't understand how that isn't just government, nor do I understand how that system would even work. You can have consumer watchdogs sure, but for any LEGAL troubles to happen, you need the government. Putting private citizens in charge of enforcing the law is an absolutely insane notion.
BS!!!!! Apple is just finding new ways to make more money. Apple product have a life span and then your forced to upgrade device, not parts. Its not worth buying an apple product. I have an I mac and a PC , I upgraded my PC 3 times, and I cant upgrade my IMac. The Imac os does not support 2008 hardware, but ,my pc from 2007 has windows 10. SOOOOOO, forget about Apple product, all they exist for is to separate your money from your wallet.
In early Retina models, the plastic frame around the inner cells actually have threaded holes, and for a time that frame was held in with actual screws. That threw me off when the following years had batteries with rubber cushions over threaded screw holes. This tells me that the Retina was originally designed to have a removable battery not at all unlike the Air. And it's totally viable to have a battery made like that! But I think that some bean counter extraordinaire figured out that not only would gluing the battery result in extra repair costs of replacing the top case, but also reduce the final weight, and that was most important. Not that it's much more weighty than the A1278 with dual SSD's that can trounce the Retina in everything but computational horsepower, and even then not by much. And good on you, Louis, for not compromising standards for sake of convenience. When our phones aren't bouncing to the second line, we start getting nervous. Things are too quiet. Usually the rushes are several customers packed in with the phones that just won't shut up. I'm spoiled that there is enough buffer of the machine that keeps me away from that and I can focus on doing the repair properly. The "fast paced retail environment" doesn't affect my diagnosis one bit. If it's an IO board, that's what it is. If it's a logic board, you can pay to replace or wait for me to fix it. It is what it is, and standards must be upheld for proper diagnosis.
Ohhhhh, now I see why you "weren't there " when I stopped by the store while visiting from Canada. But that's okay because I run my own business so I understand.
Wow surprised to see you talk about that channel on here. Have followed him for almost a year now and he seems reasonable mostly but his history of Apple can be off at times and I find he misses some fundamental issues but overall not a bad channel. Loved your take on it
Did the guy on the cideo just suggest that apple "created" their own lithoum-ion cells that were... rectangular, and that was somehow groundbreaking for its time? You know that was used since like the 2000's in basically every single phone, and even the cells in apple's products were probably made by samsung or some other company
Gluing is strong, light, can be done very consistently, you can join parts very seamles, water-and airtight and with evenly distributed stresses. All in all this makes for a more robust enclosure, in which impact is spread around all the joined parts, instead of to the nearest screw or tab. At this scale of thinness, everything becomes "structural", even the glass and the glue. The tradeoff is potential durability versus ease of repair.
slimmer battery shouldn't mean irreplaceable. i do basic repairs on mac products too, and glueing the battery doesn't really make any sense. and not even a technological nor economical smart way.
In fact, people have shown how it actually costs them more to do things like that, especially in the car industry. They make money in the after-warranty service business to make up for thin margins on automobiles.
Just a quick comment: Samsung replaced my note 9 screen, replaced my battery and the entire casing for 250USD. A new note 9 was back when I had the issue, around 650-700$. I basically went there and they replaced everything that was used at just the price for repairing the screen. It was out of warranty. The comparable iPhone XS Max out of warranty price for just the screen is 329$. Add the battery, 69$. Rounding at 400$ just for those two things. The price for an XS Max back then was roughly 980$. So the direct competition doesn't come nearly as close to Apple price gouging.
Okay so $5 a month for the insurance so if you're paying overtime the only time that you ever make sense a paying insurance is while you're paying off the device or at least for the first year so five times 12 months is $60 so for $60 a year you can get your watch replaced for $89 even if it's lost or stolen not just broken so that's still a bargain and still far and above and he out of warranty repair that Apple would ever do so you're still far ahead of the game even if you're paying the insurance
Insurance is only really more valuable than it's worth if you need to use it but it is cheaper than repairing the phone. For example for my phone, insurance is $190 but paid throughout 18 months. If I need to use it to repair my phone screen, I need to pay a deductible of $90. So far my total is $280. If I didn't have insurance, the repair would be $300. Save roughly $20. If you need to use it again, you will have a better deal overall. If you never need to use it, you're out $180. It's never just $79. Besides insurance for phones are going up along with phone prices.
@@dr.strange5419 If you had a phone that didn't require you to repair directly through them, it would be significantly cheaper. I cracked my Essential PH-1's screen and found an OEM replacement screen online on Amazon or eBay for around $50 and the seller included tools and adhesive to help me replace the screen! Took me all of like 20 minutes or so to replace the screen. The Essential phone is just as gorgeous to look at as any iPhone (I would say more so) and yet it costs a fraction of the cost for repairs and this phone is claimed to be difficult or impossible to repair as far as android devices go!
@@kingzach74 Sort of, the Essential phone is not water resistant. The more expensive phones are more complicated to repair because of the adhesives used for the water resistant IP rating. You can self repair them still, but chances of you compromising the water resistance of the phone is very high. I have the Pixel 3 and the repair shop Google recommends will be sent with the parts and the adhesive required to keep the phone water resistant. Besides, the expensive side of a repair is not necessarily the labor anymore, it is the parts for the phone. Look up the prices of phone screens (front or back) for flagship phones and you will find they are between $250-$700.
John Deere is a large portion of the anti-repair front, requiring special software to connect to tractor systems to enable hardware additions, making it impossible for farmers to buy second hand attachments without going to the dealer to have the option enabled.
On his point about how people would much rather prefer a sinner computer versus a non-removable battery, I work in the IT field and I am one of the people who helps make decisions each year regarding computers that we’re going to upgrade to. One of the key things that we look for is actually having a removable battery. Another thing we look for is that the computer is at chipotle next goodness but not so send that things like serviceability are taking away from. We also have to look at durability standards. With anything that gets thinner inevitably you’re taking away a little bit from its durability just by nature of it being thinner. So to his point that customers would rather have the light one it’s not exactly accurate in all cases. In a corporate industry of any size really, fitness is actually a disadvantage and having a non-removable battery is also a disadvantage.
Hey Louis, you just earned a subscriber. I never really did like Apple, because i moved to iphone and then back to Android and it confirmed everything I had heard. I could no longer do simple tasks, and it made my life a nightmare. and how smug Apple users are, they know they are getting screwed but they live with it and get ready to pay for the same phone with increased price the next year.
Sorry, I'm not with you... paying anymore than 20% of current device value to access repair materials is a non starter for me. Sure, it would work for you... a business, but that's just more regs in favor of business... ugh. I get that I'm the minority in wanting ability without trying to monetize it to enrich myself, but that just means I'm not really a danger to shops or manufacturers. I make just above a living wage, I can't afford to replace all my gadgets whenever they leave warranty coverage. I've been able to save many devices when information is freely (or cheaply) available. My experience last night: I have a surround sound receiver that gives an error code, sweet! Shit... the repair manual is locked behind a $20 paywall by someone who probably doesn't even own the rights to it. Information needs to be freely available, if not actually free.
Right to Repair. It will not just benefit the Apple products, it will affect a lot more. Like the first company that pops in my mind is Tesla. Same things happen with them like with Apple. Also that will affect not just US citizens but world wide. Apple products are used everywhere. Lets not forget that they are not just for personal use. A lot of companies are using Apple products and people do break them, sometimes they do not, they are just badly designed. Like when you live in a colder climate and you take your Mac Air from work to home and at some point moisture accumulated and you are out of Functions buttons. Then as you stated they see the red dot and you are done. On the other hand just that is the reason that users are Not getting Apple products anymore. There is still choice and if users want it's in their hands. Companies will change with them. We here have a saying""He who eats all the food is not the guilty one, the guilty ones are those who let him eat it." It's not Apple's fault to not repair stuff, the users just do not care enough, so users let them.
The main way to get a store front in NYC for the average small business owner today is to inherit it from a family member who started a business down there back when it was affordable. Taking those businesses away during covid most likely removes the ability for a lot of small business to access a location in NYC. So until the Ponzy scheme like NYC realestate market comes crashing down, NYC is for big businesses only.
Apple can't advocate for the user. It is only allowed to advocate for the shareholder. Such is the state of our (U.S.) laws surrounding publicly traded companies. If the user's needs and the shareholder's interests are in alignment, great! But when they do not align, Apple by law must favor the shareholder. Because of this, if a company considers the idea of lobbying the government for some control or whatever, and it is calculated that this lobbying would likely result in an increase in stock value, our law requires that they then perform this lobbying, or else face the potential for legal action. You can thank government regulation, and the Law of Unintended Consequences for that.
At the 18:00 mark, a topic came up that needs to be clarified. Apple has 2 different licenses for 3rd party shops, authorised retailer and authorised service provider (AASP). You can be an AASP without being a retailer. Due to the insanely low margins on Apple retail products, the only way to really make money as a retailer is to push a metric ton of product, as this will net you a position in the higher retail tiers. To give you an idea, the lowest tier has a requirement of $100k sales per year in order to maintain your retail license. If you happen to be a shop in a small town, even this low tier can be a tough one to maintain. All for the privilege of a 2% markup. Another point that gets brought up much earlier in the video is that the cost of the repairs comes down to the cost of the labour for the repair, while parts are pretty cheap. This couldnt further from the truth. Apple has 2 price tiers for AASPs, stock price or replacement. Stock price is the cost of a part if you wish to enter in your stock. Replacement price is the cost of a part when it's tied to a repair, such as when you order a new top case for water damaged keyboard for a Macbook. Replacement parts typically require you to send back the damaged part. If you do not send the part back within the expected window, you will be stock price for the part. In some cases, such as main logic boards, stock price will be almost twice as much as replacement price. Regardless of the price differences, part prices are ridiculously high, some logic boards stock prices are as high as $1100, literally more than double their replacement cost. These prices truly reinforce that Apple's revenue model is based on getting clients to buy new rather than repair their devices, which I feel is unfortunate. The last three model years of Macbooks definitely do not have the same build quality as before, making 3-5 year old Macbooks much more desirable than the newer models, yet Apple is practically pricing their repairs out of the realm of possibility for most users, who would rather upgrade than repair their existing laptops.
It's because they don't do repairs. They do replacements. Broken minor or simple component on the mainboard? Just replace the mainboard. Cracked back glass? Replace the whole chassis.
Those mistakes are not excusable. Those mistakes are made largely because the employees are not properly trained and would not be made if the employees were properly trained. They are not actually taught how to repair or diagnose machines. The procedure they were taught and told to use is faulty and there is no way that corporate is not aware it is faulty. So yes, the mistakes are not the fault of the employees because the employees cannot choose the training they receive. However training the employees is the task of the company employing the employees.
Hello guys - and Apple fans and cultists, this is for you. You don't get to say "apple haters have never tried apple lol". Replace the word "Apple" with HP or Dell and you get the same idea. Macs don't deserve special treatment just because they run MacOS. At their core they are still PC laptops that run on the same components as a PC laptop would, with an Intel processor, a QWERTY keyboard, a trackpad, USB-A and C ports just like everyone else. Therefore, just like your average HP or Asus laptop, they deserve to be praised and judged the same way. Way too many of you guys are treating Macs like angels no matter how much shit Apple pulls out of their ass, while throwing shit at Dell, Lenovo and others when they make the same mistake. If you really want to run MacOS, there is the option of Hackintosh - you can't tell me software updates and slightly better stability can justify over double the price of a regular, decent Lenovo laptop with a core i5-8250U that sells for $500, upgrade it with a 512GB SSD, remove the hard drive, and add 4GB of RAM to have a $600 little laptop that will perform better than the shitty 512GB Macbook Air which sells for $1600 + taxes (and $2100 where I live). You need to stop throwing the "but but agagagag those who have never used apple will never understand agagagag" stuff - it's dumb and you know it's dumb. PC fanboys don't say "you've never used Asus so you don't understand". Have a beautiful day everyone :)
@Ane Calvo One: yes, Apple laptops are PCs too, which can run Windows and Linux alongside MacOS. However, the thing about the software is that there's way less available in the first place, and that user experience is a subjective thing which varies from person to person - I personally do not think Apple does a great job in this area. Two: Hackintosh is the best option for people wanting to use MacOS just because you save so much money. I'd believe backing up your data and refreshing your MacOS version every year is worth the trade-off, as the price difference between your average laptop with a 512GB SSD and 8GB of RAM ($600) and a MacBook Air with similar specs is over $1000 in the WORST case. And yes their keyboards are just pure garbage and the Genius Bar being this arrogant hurts their reputation
I absolutely LOATHE the whole "PC" vs. "Mac" bullshit the iSheep cult subscribes to. They're both PC's. A PC is a PERSONAL COMPUTER. The difference between the 2? MacOS or Windows, plain and simple.
Some of the most anti-apple people I have met actually had apple products to begin with. They just started being haters when they got tired of getting screwed over, including me.
Honestly, just for a personal opinion on PC brands I would say the best value Brand (what I'm always looking for) is a tie between Acer and Lenovo, but Acer has won more in the Specs/Price department and Lenovo has won better in the endurance and toughness of their laptops. I have a 13 year old Lenovo that can still run XP/7/Ubuntu 11.04, sure the wifi card and the touchpad and the battery died, but the thing still works. I have HPs and Acers that are only 4-5 years old that have stopped functioning.
Ah yes. Have you hit your sales goals for the day/week/month/etc? I worked at Game Stop for two years. I'm familiar with the struggle. It's always a difficult balance of what the customer actually needs/wants vs your numbers. Especially at a place like an Apple Store where they don't have regulars in the same way that other retail stores do. I do wonder how much is deliberate vs how much is just really bad training. Is it just the Apple Care that they have to hit sales goals on? Cuz at Game Stop, you've got pre-orders, pre-owned, trade-ins, add-ons, memberships, etc that are tracked daily and you're supposed to try to get within a certain percentage for each of them on a weekly basis. And yes, I was coached several times for not making numbers goals.
I was pealing away on the adhesive on an lcd from a glass broken apple watch. €290 to repair it in the store vs. €15 for a new glass. Best is to have Louis on the background when repairing apple crap. So I looked you up to discover your new video is also about the apple watch pricy repair.. Thanks Louis, I got it all off, let's see if we get a 'fan spin' when I put this piece of crap back together.
@@archfxt3619 yep. I had iPhone 6s battery drainage issue. When visited store they asked for 13k Indian rupees & the phn I had purchased @22.5 k. The strange thing is PCB & LCD price together is 22k.
Except most of the devices aren't repaired, rather replaced. All the iPads and Watches are replaced in the store. Apple Watch replacements are also almost always ordered and the customer just waits for the replacement to show up in the store.
"I broke my apple watch and it would cost 70% of the total cost to repair so i *bought a new one* " Where the f*ck is the logic "oh yeah im just going to give apple *more* money"
One of the biggest problems with how Apple is conducting itself, is that it not only works...its also paving a pathway forward for other manufacturers and software developers. If Apple does something and it sticks, everyone else follows. This can be seen with the headphone jack and sealed phone designs. Its a big problem allowing them to become that big and influential. Worse still is US corrupt politics standing back and letting this happen for “their cut”. Sometimes massive corporations like Google, Microsoft and Apple need to be kept in check.
Why are Apple products getting so expensive? Isn't it obvious? Apple's one-of-a-kind engineering adds so much VALUE that we should feel honored and privileged to pay them a mere $50 for a USB cable... As far as the actual reason... Because Apple is a corporation, a robot programmed to maximize profit by whatever means necessary. Their financial modeling has determined there is more profit to be had by increasing prices across the board on all products without needing to deliver any additional value. Enough people will still pay due to Apple's "brand equity" and image. Value for the consumer isn't taken into consideration in the profit-maximizing equations of Apple's MoneyGrubbing.exe kernel. "Consumer value" only matters to the extent that potential customers perceive enough value to make the purchase. Who cares if they go to upgrade the SSD, only to find that Apple soldered the damn thing to the mainboard like this was 1983 or some shit! Those greedy assholes want $1400 for a 2 TB SSD... but I digress! Now where was I... I doubt Apple's financial modeling is taking into account the long term economic impact of the damage to their reputation. Over time there will be a subtle but meaningful shift in consumer perception, to Apple as a brand that doesn't deliver as much value per dollar as it did in the Steve Jobs era.
Compaq Ipaq handheld "pocket pc" used lithium polymer cells back in 2000. Much easier to stuff inside a thin device, despite making cooling and airflow a much more challenging proposition in the Macbook Air and for other manufacturers who seemed to focus on "thin" as a desirable feature, while ignoring shortcomings.
Hi Louis, just to let you know that you inspired me to repair a Gigabyte Z390 board which my shop said was worthless and to put it in the bin, I repaired it with my microscope, a steady hand and some patience. saved me 200 bucks plus.. thanks
It cost 70 bucks to get a replacement charging port for my Moto g4. The phone cost 120 and the charging port was on a small pcb that was easily replaced in minutes if you could find an oem part. It was a better value to buy a new phone so I could actually have a decent processor.
I appreciate you responding to my video! You made some great points that I hadn’t even considered.
I like it when you-tubers like Apple Explained can agree with or accept criticism to their videos without getting defensive like other channels. Rock on Apple Explained!
Damn didn't expect something like this, i thought it was another fanboy channel but i got proved wrong.
@@mitchellroberts7954 Well yeah, I mean, Apple hasn't "innovated" for years; they imitate. They just have such a big presence that everything seems like an "Apple idea" when they make it popular by integrating whatever they stole this time around.
Not complaining, it's a good business practice and it clearly works to convince people of how "smart" they are.
Great vid and deserves the recognition.
@MSi GS70 6QE Only when I'm breathing. I'm a tech at an AASP, so I have plenty of my own opinions.
Q: Why are apple repairs so expensive?
A: They want you to just go buy a new apple product.
right? where is there a 15 min video about this that still does not just say this
@@massv953 I mean, he did say it in the video lol
And a large percentage of Apple junkies will do just that.
@@enda0man Yeah, but Apple Explained really didn't have to make the video 10 mins long for a simple question. He rambled on until the 10mins to get extra ad rolls for revenue, so most of the vdieo is completely irrelevant.
@@scin3759 And that's why they're doing it, because they know they can get away with it.
Honestly, the answer to most questions of "why does company X does Y?" is simply $$$
1:25 Apple's worst nightmare:
Louis Rossmann Senator
1977: Apple sells hardware and software
2011: Apple sells software
2019: Apple sells
2020: Apple sells Apple
2021 : Apple Sold
2022: iEatApple
2023: iPoopApples
2040 steve jobs returns from the grave to start ww3
Apple logos are limited commodity
😂😂😂😂😂
Years ago I worked with a "Lacoste" associated company, and the fucking crocodiles were sent by the brand COUNTED, no one more or less :P
You take a bite of the forbidden fruit, you doom the future of mankind.
ive only got a couple left, get them while they're here
cost is 1 like each
@@sucotronic - I can imagine. Companies are really anal about their logos and identities.
Is thinness really a big selling point for most people? Or is this obsession just manufactured hype? I for one wouldn't care if a device is 1" thick as long as it is functional/durable/repairable and long running.
It is manufactured hype. I would not want a thinner device and I am watching this on a 1cm thick nvidia shield from 2014 or so.
Thinness is a selling point for superficial people who don't understand that their product is infinitely inferior to its potential due to how stupidly thin it is.
Kinda. I went from a note 3 to an a5 2017 and the fact that this is smaller a lighter is a great thing. It's like the perfect size for me. Next phone I will get will the when Microsoft finishes the foldable one.
For me, it kind of is. I love my T420 but it's sometimes a pain in the ass to put in my backpack with other things.
Most of it is manufactured hype but it has some truth to it.
Thin equals Lighter haul around 6lb laptop in a 6lb bag, thin takes up less room in your bag.
A year ago I accidentally bricked my Galaxy S8. When I went to Samsung and gave them my phone, they just reflashed Android, and gave me my phone back for free. Apple would've probably told me that the motherboard had to be replaced.
well im not sure
i mean you could probably reflash it yourself somehow at home since its an android but i get your point
@@realcartoongirl I tried, but for some reason I couldn't do it
“probably”
“Probably”
“PROBABLY”
@Mau Kin Yau they didn't say anything like that
The XPS 15 has also a screwed in battery, it's very easy to swap and dell will send you out a battery for 70euros at your house for you to install it.
when they are like: "your battery sucks buy a new one from us, and also a new cpu for your aio"
@@supercellex4D don't forget to buy the Glue! you need to solder in the glue!
Been saving my friends from buying Macbooks recently by recommending the XPS 15. So far, it's been looking like the right call.
I have had 3 of the XPS15 models for work. All of them have had batteries puff up. In all cases, Dell has said that they will not sell the battery outside warranty, and they quoted $300 for depot repair under warranty, even though we have Dell certified techs at my company. We have several XPS 15 sitting around with no battery in them at all because they puffed 12.1 months into ownership and they weren't under warranty and Dell won't sell us batteries.
also the ram and hard drive (if i recall correctly) are both upgrade-able and removable, yet it still manages to keep a nice slim profile
Apple : "they're not expensive, you're just poor"
Apple fanboy
lucky love lick 😂 he’s obviously not an apple fanboy 🤦🏻♂️
Still remember that meme of about 1000 anxious Apple junkies lined up outside the NY store to buy the iPhuck 10... while playing with their 8s.
"Lemmings waiting to spend money they don't have on a product they aleady own"
That sums it up perfectly.
Me have an apple XD android and windows 1000% faster then apple
You know what i do with apples i eat them but only the green one
@@techgoggles for years? You sound 5 years old and if you have been using it for years you have used it for most of your life and you are biased.
Oh hey ! your SSD is bad. lets just replace the whole motherboard instead of getting you a new m.2 ssd !
And wipe the memory with every. Damn. Repair.
Good luck with latest macbook line up... The ssd is all soldered. And for the fuck sake why the hell on mac mini is soldered too...
@@KarrasBastomi I think that was the joke.
Whoosh
And yet we will only use a SSD that is poor quality in the first place...wrapping the crap hardware in a pretty case is a scam that has been happening forever.
Apple engineers designed it that way, it is called Planned Obsolescence.
Of course, why would you want to pay ten times more for a phone that works ten times longer when tec moves so fast. And yes I understand Apple takes it to a different level but every tec and car manufacturer does this.
Plus why would you design a phone that last ten years and cost more when the average person upgrades after a year...
@@slosh11111420 Because when you pay a premium price you expect a premium product. Like a product that is more robust, more dependable, and/or higher performance. Or just do what Apple does and make it "pretty" and scam idiots that like to pay more for less
You can tell the product line is (intentionally) unfinished crap if it has an annual releases. The regular release thing comes from mass-production manufacturing. Even total kitch producers can survive if they keep changing the designs a bit by bit and keep people buying because it is a limited edition and new. Toy and cloth manufacturers do that a lot.
@@anime2485 I'm not a Apple fan boy... I have a Note 9. But you are mostly paying for performance and r and d plus once again why would you pay more for a phone to last longer that you will trade off in a year because with the pace of technology making it obsolete.
This is how mafia works
I've watched the video this is how mafia works
I see, you're a man of culture
I thought this video was about how to hire a hit man.
Dead meme, Gillette is how mafia works now
That's how mafia works*
Thank you Louis, a 70 year old ex Acorn RISC PC dealer from Fyvie in Scotland. Ended up deep sea working for BP shipping as an Electronics Technical Officer deep sea. I agree totally with your comments about Apple. Intel and Micro$oft are not far behind. Please stay safe and keep doing what you are for the benefit of consumers all over the World. Tom Waller MRGC (retired) Malta
They had this argument in the automotive industry decades ago, and the auto industry lost.
Tell that to Tesla. Cars are quickly becoming non-serviceable computers on wheels.
studioviper except they aren’t you can buy Tesla parts and replace them you can go to a mechanic and get them fixed it’s like any car
@@GlowingSpamraam it's not like any car though - it's a lot of proprietary software and silicon, wired into an electric motor and battery. Yes parts of the car can be serviced, but other parts can't as easily. It's not something the average mechanic can do, much like not every person who can build a gaming pc can do what Louis does. And I'm saying that this is the way the electric car industry is going - treating e-cars like leased software/appliances, rather like Apple tries to do.
studioviper again if the market works properly which it should there will slowly pop up electric car mechanics
Because the cars can be repaired easily if you know how too while apple products are deliberately made to be hard or impossible to repair
Let's hope the tech industry doesn't learn from the auto industry's lesson
Let's be honest here, Apple inflated the Apple repair prices cause they know their customers would pay it because they don't understand computers AT ALL.
Oh, so true!
A fool and his money are soon parted.
Apple products in 2020 will made from one molten aluminum; no screws, no glues, no seams.
iNgot
More likely to be titanium...for the bragging rights.
@@geraldhenrickson7472 Titanium? Maybe when Steve was there, I said MAYBE. But the direction Apple is going it will give the cheapest metal they can find and give it.
@@jamesisaac7684 and call it with fancy names, like "reinforced aluminium" . like they do with their "liquid display" LCD
In 2024, they will switch to molten gorilla glass; All glass everything.
Why are they expensive? Simple, if they make products difficult or impossible to repair then obviously the repair becomes expensive 🙄
Question remains: do they do that on purpose or are they plain stupid? Just one of the many examples: Macbook chargers! Always different connectors over the years, cables are too weak and break easily, cannot open the charger self (glue, no screws), Magsafe often unreliable (does not connect so good after some time) and so on... The charger repair videos on YT have Millions and Millions of views...
@@gayming4197 If companies can stop using double sided tape on battery.
@@gayming4197 thats exactly what they want...they dont want universal changers or ANY third party making money off their product, thats why everything on apple is propietary, means they can choose simple not to sale repair parts or can and charge such a high price for them that its useless to repair even though that is not the REAL cost of a part.
Manufacturers shouldn't be allowed to have a forced monopoly goldmine just to fix their own crappy designs. The short display cable from the 2016 Macbooks should be a fucking recall, not a cashcow.
@@massv953 Apple apparently have shut down the availability of the charger chip as a spare part.
Just won't buy Apple stuff.
Yes true, I have an iPhone but it was a dead one which was drowned and got it for free and I brought it back to life. Two years ago. I’m surprised it still works.
apart from their older stuff, which has a different purpose, and wasn't designed to die to make you buy their new stuff
"Protect our intellectual property" - do they seriously say that making a sandwich out of standard electronics is their "intellectual property"? Or are they protecting their pentalobe screw designs there?
It's actually funny. Steve himself said they steal ideas.
I see what you are saying, but Apple does design many of their own chips nowadays, and electronics design isn't definitely a task for the faint of heart.
@@RyanJones-lv9dj ARM is not Apple-proprietary, if you mean their processor technology, but the instruction set (A64) is. It's still mostly rebranding. The so-called T2 chip is in itself a TPM with (most probably) a chassis intrusion sensor. TPM is an ISO standard cryptoprocessor. Slight change, rebranding, and suddenly it's "intellectual property"? Now that's DMCA trolling on a majestic level.
If they are the first ones to do it, then yes, they own it. Milwaukee won a lawsuit about batteries...saying that they invented the idea of a bigger, higher amperage battery in a cordless tool. Was in Snap-On that they sued? I forget...but yeah, they won. The court decided that a bigger battery was an "innovation". Just for perspective...
@@fredygump5578 That kind of stuff makes me want to just join the Mafia. At least they're honest crooks. :facepalm:
Heck yeah! I knew Louis would respond to that video.
Lol
I watched it in the morning
It simply BEGGED for him
Which one?
Pineapples are better anyway.
Yoris Fresh Darren Kitchen, is that you????
@@kartmanzw1082 nope
I like Raspberry Pie 😏
I like pineapples
I prefer Apples... in a literal sense.
I love that if any of my computers go tango uniform, I can swap a part or two out and it's up and running. Buying a whole new computer because one part failed is ridiculous. It's like if you have a container of food go bad in your fridge and you throw ALL of your food out and get new food. Because reasons. Apple Logic™?
Mmmmm, no you would have to throw the fridge its self out with whatever food you happen to have in there. Me thinks it's time for a new fridge.
I love the way Jobs would look so cocky when releasing a new apple product as if he had ANY part in it's functionality. I'm betting he walked into a room full of engineers and told them what he wanted, then those poor bastards scratched their heads to produce the product he got credit for!
LMAO THAT IS EXACTLY WHAT HAPPENED!!!! Remember Steve Jobs "was a visionary" my motherfucking ASS!!
I mean it takes someone crazy enough to gather all the people and resources to even come up with the product to begin with. To act like Steve Jobs was nothing but a presenter is a joke.
@sleazyeezy9452 he was a savvy businessman, no doubt. But let's not pretend he could even comprehend the engineering and science behind the devices he presented.
Well I read the biography of Steve Jobs. I might be wrong about him but I think he knew about the design and products functionality more than the engineers themselves working there. He didn’t just give orders to his juniors, he participated in the development of the device as well
@@GeneralG1810you wrong boy
apple pricing is a scam
@@officebear4637 still running 7 year old ipad the only downside to apple you lucky to get 6 month's out of their usb csbles
the pins short and cables are sub standard
41 years young
like spending 2,000 on a dell/apple/compaq/gateway only to find you been ripped off and it hs less than $1,000 in parts case and OS..
apple charging $850-1,000 in labor and parts only find .15-$1.50 in the cost of the part and no more that $250 or less depending what needs to be done
@@jasonhowe1697 It's like that with most prebuilt computers
@@officebear4637 yea i know my last 2 gaming classed rigs set me back 2k a piece, the pc if I speced it today i could likely blow the same money and get more for the dollar oh thy irony
*"apple pricing is a macs"*
@@YourOwnDumbAss apple service motto deny repair sell consumer new product..
I fear if apple do not change their ways I can see them facing anti trust and so forth suits..
personally I think apple arsehole the pc division all together and solely go the OS licensing deals with their OS hat make more money that way..
I don't really understand why you'd retract your right to repair demands if Apple suddenly gave in - what's the difference between saying "be reasonable or we'll bring in the government to make you be reasonable" and passing a law that says "you must be reasonable"? In both cases the government is being used to enforce some sort of restriction on the company's behavior... at least in the second case you don't need to rely on years of lobbying whenever another company tries to pull off this nonsense, because it's already illegal. And if Apple was already in compliance with that law, what harm could it be for them?
Dealing with miserable government bureaucracy.
New battery for iPhone 6... Apple cost: £80 3rd Party cost: £25 (and they come to your house). Whichever way you slice this video and its 'arguments', Apple is over priced.
Well one is OEM and one is 3rd party...of course 3rd party is going to be cheaper...You can make the same argument with Samsung. Btw I own a Samsung.
I think people often assume Louis Rossmann is anti-Apple, that's why they are eager to hear him comment on anything that seem to be either pro or anti-Apple. But the way I see it is, Louis will be factual, he obviously won't shy away from criticising Apple when they do something stupid or anti-consumer, but he also won't put them on blast when there isn't a good reason to do so.
A fairly level headed person who doesn't say something just to appeal to a section of people. How refreshing.
made mistake once before. never gonna buy iphone again.
@Chief what has that to do with high repair costs?
Video:*talks about how it retail is fast paced
Louis: BULLSHIT
Video: Critisizes apple
Louis: That's pretty fair
Anyone notice how louis never actually puts the video link in the description he says he's gonna? xd
Nice joke 10/10
Short answer: Money.
Long answer: MOOONNNEEEEEYYYYY.
*maneh
@@suntzu1409Moneh
The best MacBook in terms of battery replaceability was the Late 2008 13-inch model. There was a nice opening without any screws and glue.
I got the 15 inch model, the last mbp I had. The battery came with it was unusable around a year after, swap it easily. Then came the unibody mbp, the thought of having another faulty battery prevents me to own another apple laptop. Moved to imac afterward.
Do they still reset all your phone data when you get a screen replacement?
Mak yes well for me
Not always
Nah
Your storage device may have been damaged or replaced
"There is a giant crack in the screen, how do we fix it?"
"Well I ran the diagnostic, and it says the motherboard is bad, so we'll start by replacing that."
"Did the user mention other problems with the phone? I thought it was just the screen."
"Well no, but it's protocol, you see."
"Ah I see. What about their data? The NAND is built into the motherboard."
"There's nothing we can do about that."
"Oh ok, I guess."
10:31 Will consumers & businesses always prefer a thinner & lighter device with less upgrade and servicing options? People forget back when "portable" computers still had little CRT monitors in them! (Try fitting that in your clutch purse.) Odiously smaller is preferable, but within reason, I'd buy something that was a little chunkier if I could easily swap a few components.
Why is anyone spending their own time defending a trillion dollar company?????
@@StuffOverload Yeah is if you watch the damn video you clown! Apple should be the one explaining why the repairs cost so much not anyone else. He is doing Apple's PR for free. This is not a video anyone else should be making but Apple.
@Nuno Herdeiro 1. I have never said I hate Apple.
2. Hating Apple is not work that Apple should pay someone to do, doing their damage control/PR is. He is working for them for free and for a trillion dollar company, that makes no sense.
3. If I wanted to hate Apple, I am completely entitled to do it.
Poll. Majority have voted.
They're actually more at 600 billion now. lel
@@eznosnopes5276 He isn't doing PR hes trying to point out the facts
_If companies would do the right thing, I wouldn't be a libertarian, but when companies fail to act in the best interest of the average person, I'm OK with government intervention._
So, why are you even a libertarian, since the first thing a company does as soon as possible, is screw the average person? Corporations have a fiduciary responsibility to do anything and everything necessary and (or) possible, legal or not, to benefit themselves and their share holders.
You have a choice. Either you let Apple, Microsoft, Walmart, and Amazon dictate law and public policy, or you have a governing body without a profit motive do so.
So then, why is government so bad? Because these same corporations now own it! If Apple didn't own government, _Right to repair_ would already exist.
All that I like this channel. If my mac were to fail, I'd send it to NY in a heart beat.
Super strawman, and you thumbed up your own comment. :( lame. :((
@@rossmanngroup I like you Louis, and I like your channel, but I'm not sure you know what "strawman" means.
@@TruthAndMoreTruth you literally quoted something that I did not say and then responded to it. That is the definition of straw man. Besides the lameness of upvoting your own post.
@@rossmanngroup I didn't notice the quotes. But if it's incorrect assessment of your position, feel free to elaborate. And you really seem hung up on the whole thumbing up of one's own comment. Sure, it's100% lame. I'm OK with that.
@@TruthAndMoreTruth the issue here is when the government is big enough that if I don't Lobby them, my opponent will Lobby the government and use their power to put me out of business.
Ideally, the government would not have the power to stop people like Henrik huseby from refurbishing iPhone screens by redefining refurbishing as counterfeiting.
I would prefer to not lobby at all, but if I do not Lobby, my business will be eventually destroyed as the law will be slowly written to describe what I do as intellectual property violations and counterfeiting.
Think of it like a gun in the room. So long as there is a gun in the room, everybody is going to jump and try to get the gun. Ideally, there would be no gun in the room oh, so my opponent would not be able to shoot me. However, so long as the gun is in the room, and the opponent is willing to use it, I've got to jump for it as well.
If I were 100% ideologically pure, I would not Lobby the government at all, but I am not 100% ideologically possessed. I am pragmatic enough to realize the world does not exist in a vacuum of my philosophy, and to realize that if i don't lobby for use of government power to defend me, someone else will lobby for use of government power to destroy me
This is what I mean when I say unilaterally disarm. I would be willing to toss right to repair out the window if apple and Associated companies would stop abusing the law to hurt repair. I think it's important to let the opponent know that you are willing to put your sword down if they are willing to put theirs, as the first step towards progress in negotiations
Great Job, Mr Rossman. We need many more like you, sir.
as apple fanboys, we do.
If the U.S.'s weapon contractors manufacture their products with this level of repairability, they won't get the government's order.
To be fair, getting some parts from a legit source is not even possible for the manufacturers. There's a reason you have Farnells and Allen-Bradlys of the world. They had a story about counterfeit 'military grade' FPGAs that would fail randomly while an airplane was in the air. Extreme temperatures or operating speeds or such would cause sudden failures.
Actually It happened. Louis made video of it. ruclips.net/video/a5cRU3_XaM0/видео.html
I reject the notion that government ruins everything. Are private contractors better than enlisted volunteers at military service? Would air traffic control be significantly better as a private enterprise than it is now? How so? USPS packages tend to arrive at their intended location. If you want something delivered faster, go ahead and pay a private company. Same goes for healthcare, at roughly half the cost of U.S. healthcare, European socialized medicine produces significantly better outcomes than our privatized system. Millionaires may get better care in the U.S. but by almost all statistical metrics, European healthcare outcomes are better. If a universal socialized system emerged, there could still be a premium system available for the wealthy. Public k-12 education's main problem IMO is that its primarily funded by local taxes, meaning there is a wide disparity between the available funds in an affluent district compared to a poor district. Close second to unions though, some people shouldn't be teachers, yet are. I'm wasting my time here, nobody is going to read this.
Regardless, Apple still lies about their hardware. I have a MacBook Pro 5,1, which is a little worn down, but still works fine. Good thing I didn't pay any money for the unit, and nor would I ever! In the Mac OS App store, they flat out told me that my hardware would not support Mojave. Well, Mojave is running perfect on the laptop without any hitches at all. This is one of many nails that I keep driving into the coffin of the Apple company.
Am I supposed to feel sorry for Apple when they claim money lost due to people actually fixing their products: motherboard.vice.com/en_us/article/zmd9a5/tim-cook-to-investors-people-bought-fewer-new-iphones-because-they-repaired-their-old-ones
I have spend too much time in supporting them and their customers. When I first start working with Apple was back when Intel acquired Dayna Communications that made mainly Apple networking products. This was when you could still buy Motorola Starmax systems, etc. Apple clones were awesome! I loved Apple then. I always wanted one. Even before then growing up a teenager, it was the envy of my neighborhood when you heard your friend's father had an Apple IIe that you would go play Lode Runner on. Then Steve Jobs stepped in and killed the ability of having clones that were giving people cheaper alternatives. Don't ever say that Apple isn't about the money! That is simply a lie!
Then over the years of dealing with the iMac 2nd Generation and the no fan over heating killing the parts. To the fanless complete wonder of the G4 Cube which was high tech CRAP! I lost respect for Apple then. I remember a display they had in CompUSA stores in the Apple section where it stated word for word, "Runs UNIX, doesn't crash!" This was for a reason to switch from Windows to Mac OS X. The wording for this was simply wrong. It created a false sense in customers that they were buying an impervious laptop or computer to crashes. Boy, did I have to deal with some really fun customers then that were taking it out on me because their system crashed due to whatever part went bad. They quoted that from the sign about it doesn't crash. And they always asked the same thing of what I was going to do for them. I guess that the more you paid for a computer made you more important as a customer than anyone else.
So, take it as you want, but my days of ever wanting or supporting Apple are long since over. I am a very skilled technician and can fix most things, but when it comes to not being able to fix it myself to save some money, I can no longer stand behind a company like Apple. I will do the same for any company that will not let me fix the hardware I have purchased.
so repairability aside suppose i get a 1000 dollar macbook (im generalising dont @ me) its specs wont be as good as a 1000 dollar Asus tuf and it will last just the same or less?
Looking at the specs of both, I would say the $1,000 Asus would be the better choice. $1,000 MacBook is the Air version that is Touch ID - Intel Core i3 - 8GB Memory - 256GB Solid State Drive. The Asus is 15.6” 144Hz Full HD IPS-Type, AMD Ryzen 7 4800H, GeForce GTX 1660 Ti, 16GB DDR4, 512GB PCIe SSD, Gigabit Wi-Fi 5. How long they last is up to the user from my experience. I have a laptop here that I paid $350 for back in like 2005 that still works fine even with the newest Windows or Linux on it. It is not a gaming laptop by any means, but it does the job I need it to.
@@kato223thats a huge difference ngl. and yeah i have my cooling pad ready xD. thanks tho
They are stealing money ...
This is actually exactly what car manufacturers were forced to do. There was a law or something like that that forced them to share the repair information to independent technicians who are doing work by themselves. I am actually one of those and paying the car manufacturers. The price depends on the manufacturer but usually you can choose between hourly, daily, monthly or yearly subscriptions. In most cases it is like 15-30€ per day of use of their provided information, including how to do the job, witing diagrams and etc, they even let you use they OEM software for diagnosing error in cars.
I discovered this service like five years ago and using it since then.
Keep it up cheers! 😉
i agree, if your running a busy business, that is not an excuse to have sub par service.
Great points. This is purely anecdotal, but I would like to share. I shattered my XR screen yesterday and brought it into the Apple store. They tried to run diagnostics through the lightning port since the screen was unresponsive, but the port also looked to be damaged somehow. They offered to replace the entire device for the same cost as a screen replacement. I've done my fair share of basic component level repair on Windows laptops and gaming consoles, but no longer have the time nor would like to take the risk attempting to repair the XR screen myself. In this case, I was more than happy to have walked out of the store with a brand new device for $200. I appreciate your thoughts and videos. Thanks!
A screen does not cost $200 to replace. Nowhere near that. Sorry to say it, but you got scammed by Apple. It is unlikely you broke the entire screen, most likely just the exterior glass, front glass or Digitizer. This part costs between $18.99 and $25.99 on eBay and usually the sellers include tools.
If your screen's colors bled and splintered all over, well...then you probably fully broke the screen. If instead just the glass is broken but the screen still worked, i.e. there are cracks but you can still see the screen as normal, then you don't need to fully replace the screen or the device itself.
The actual LCD screen and Digitizer together only cost around $86 on eBay. Apple probably doesn't pay anywhere near that much as they buy their screens in bulk and get massive discounts on the LCD screens, digitizers, chipsets, and other parts.
You say you walked out of the store with a brand new device for $200, but instead, you paid $799 for a device that should have had a more durable screen, to begin with, then you paid an additional $200 to get a replacement device and never had the problem fixed.
So basically you paid $999($799+$200) for a device that cost maybe $200-$300 for Apple to make.
Meanwhile, I'm here delighted by my gorgeous, fast, sleek, sexy Essential Phone that cost me $285 on Amazon, unlocked, and it only cost me $55 and 20 minutes of my time to replace the screen on my phone.
@@kingzach74 hey can u link me to the essential phone repair stuff? I got my slate gray for 300 after tax and a case. But I want to know where i can fix it when it breaks.
@@kingzach74 You're probably right, but every local repair shop that I called quoted me a 3-4 week wait for an XR screen. The LCD was definitely broken, as part of the display was blacked out and there were many red/green/white lines running across from top to bottom. Around the point of impact, I was able to see parts of what lies under the display also.
@@lands1459 Maybe I'm looking at it from a different perspective. My XR was only two weeks old and I was responsible for my own display breaking, so to have a working device which I was able to restore an iCloud backup to by the end of the day was really impressive. I've seen broken glass on phones before. In my case, the phone was very VERY broken.
Oh, I probably should have mentioned. I dropped the handle end of a 1/2" drive breaker bar directly onto the display, causing it to shatter. It was pretty bad. Like I mentioned above, the whole process at the Apple store took approximately 30 minutes. Paying around ~$100 for parts and waiting for them to arrive would mean I'd be out a phone for at least a few days, if not weeks. I had a working phone by that evening for $200. I understand your points but in this case, I'm happy to spend the money for the convenience. I suppose that's where the problem lies, right? Consumers like me who are impatient.
You’re talking about a company that won’t grant you a whole piece of fruit, so that they have to take the first bite
Underrated comment
At this point I'm convinced that at some point in the past few years, the decision was made within Apple to impose across-the-board price increases on all product lines. Small to moderate price increases with each new version of a product had always been the norm, but in the past couple of releases the price seems to have escalated MUCH faster than the value of the underlying hardware.
Apple the best smartphones can get? @Gillette
"Gillette... La perfection au masculiiiiiiiiiiiin"
Money talks
And Crapple iShit stinks.
Apple's drop
These things do not have to be so small or thin, they need to work and be repairable.
Except the market doesn't seem to demand it. Smartphones no longer have a swapp-able battery because the market wanted a slicker form factor, even Thinkpads are less upgradeable because they now solder in memory and make it harder to swap out the hard drive (used to be a single screw). They do this because they know their customers don't care.
The certification thing is so strange, I've got accounts for Samsung, Sony, LG, etc. None of them ever deny a claim if i do a component level repair that's not the way they'd do it. Ive fixed bent pins, cleaned tarnished ribbon cables. Replaced tons of 1000uf capacitors in the 5v supply. You can't replace Sony lcd screens because they don't supply them, but that's about it
Government doesn't ruin everything it touches. Government dominated by for-profit corporations, entities with a vested interest in making sure government functions inefficiently, ruins everything it touches. If we had more accountable politicians, less beholden to the business sector, then I think government would function better.
I should also point out that it's for-profit corporations that tend to ruin everything they touch, because they always overextend, always take too much, and always do what they can to destroy everything in their path.
Consumer electronics are a good example of this. Ultimately, why are repairs not economical? Because shit is made in China. Why is stuff cheaper to make in China? Because they treat their workers like trash. Why do our lawmakers allow the import of devices produced via what is essentially slave labor? Because the business interests want it that way.
Yep!
Because China benefits heavily off of that and most consumers don't care as long as they get cheaper and better products at the expense of either companies or workers. Unless its themselves then they throw a fit. And complain. Blah blah we need socialism we need the government to force everyone to work and do this and that. Bunch of morons
Yes it does. Let's take intellectual property as one example which is a government construct. What do you think would happen if Apple didn't have IP over its products? Lots of copycat companies would spring up and Apple would be forced to compete instead of sitting in their comfort zone and monopolisticly forcing their unrepairable products at exorbitantly high prices down the customers throat. Competition would be vigorous and the only way Apple or its competitors be able to get a brief edge over each other would be to offer their customers better value for the dollars they spend. That means replaceable batteries and backcovers that can be unscrewed, ie treating people like adults. Also there would be less need for lawyers and they'd have to get real jobs as engineers.
If something is a good idea, then it doesn't need a government mandate. It will be adopted or implemented voluntarily based on merit.
@@_capr_545 why does the government have to do that? Why not create a committee instead of public support who create those foundations and if broken can lead to legal consequences. Government doesn't need to do half the crap these days that they do.
@@yulfine1688 I really don't understand how that isn't just government, nor do I understand how that system would even work. You can have consumer watchdogs sure, but for any LEGAL troubles to happen, you need the government. Putting private citizens in charge of enforcing the law is an absolutely insane notion.
7:40 The iPad Air still uses a non-laminated display. It was the iPad Air 2 that had a laminated one.
Source: I’m using an iPad Air 1 rn
Yeah, just noticed Louis corrected that
BS!!!!! Apple is just finding new ways to make more money. Apple product have a life span and then your forced to upgrade device, not parts. Its not worth buying an apple product. I have an I mac and a PC , I upgraded my PC 3 times, and I cant upgrade my IMac. The Imac os does not support 2008 hardware, but ,my pc from 2007 has windows 10. SOOOOOO, forget about Apple product, all they exist for is to separate your money from your wallet.
In early Retina models, the plastic frame around the inner cells actually have threaded holes, and for a time that frame was held in with actual screws. That threw me off when the following years had batteries with rubber cushions over threaded screw holes. This tells me that the Retina was originally designed to have a removable battery not at all unlike the Air. And it's totally viable to have a battery made like that! But I think that some bean counter extraordinaire figured out that not only would gluing the battery result in extra repair costs of replacing the top case, but also reduce the final weight, and that was most important.
Not that it's much more weighty than the A1278 with dual SSD's that can trounce the Retina in everything but computational horsepower, and even then not by much.
And good on you, Louis, for not compromising standards for sake of convenience. When our phones aren't bouncing to the second line, we start getting nervous. Things are too quiet. Usually the rushes are several customers packed in with the phones that just won't shut up. I'm spoiled that there is enough buffer of the machine that keeps me away from that and I can focus on doing the repair properly. The "fast paced retail environment" doesn't affect my diagnosis one bit. If it's an IO board, that's what it is. If it's a logic board, you can pay to replace or wait for me to fix it. It is what it is, and standards must be upheld for proper diagnosis.
Ohhhhh, now I see why you "weren't there " when I stopped by the store while visiting from Canada. But that's okay because I run my own business so I understand.
Wow surprised to see you talk about that channel on here. Have followed him for almost a year now and he seems reasonable mostly but his history of Apple can be off at times and I find he misses some fundamental issues but overall not a bad channel. Loved your take on it
Did the guy on the cideo just suggest that apple "created" their own lithoum-ion cells that were... rectangular, and that was somehow groundbreaking for its time? You know that was used since like the 2000's in basically every single phone, and even the cells in apple's products were probably made by samsung or some other company
Yep. Yep.
Gluing is strong, light, can be done very consistently, you can join parts very seamles, water-and airtight and with evenly distributed stresses. All in all this makes for a more robust enclosure, in which impact is spread around all the joined parts, instead of to the nearest screw or tab.
At this scale of thinness, everything becomes "structural", even the glass and the glue. The tradeoff is potential durability versus ease of repair.
I love that you confirm my position of AntiApple! But even so i have to listen to a lot of AppleFans the same as you are doing :)
That "Brilliant" Ad at the end of his video is the cherry on top haha.
slimmer battery shouldn't mean irreplaceable.
i do basic repairs on mac products too, and glueing the battery doesn't really make any sense. and not even a technological nor economical smart way.
In fact, people have shown how it actually costs them more to do things like that, especially in the car industry. They make money in the after-warranty service business to make up for thin margins on automobiles.
Just a quick comment: Samsung replaced my note 9 screen, replaced my battery and the entire casing for 250USD. A new note 9 was back when I had the issue, around 650-700$. I basically went there and they replaced everything that was used at just the price for repairing the screen. It was out of warranty.
The comparable iPhone XS Max out of warranty price for just the screen is 329$. Add the battery, 69$. Rounding at 400$ just for those two things. The price for an XS Max back then was roughly 980$.
So the direct competition doesn't come nearly as close to Apple price gouging.
Well.. gotta fill that iWallet.
I found and subscribed to your channel from his channel since so many people mentioned your name in the comments section, I’m glad I found you
That's laughable 299 to replace an apple screen at Verizon we will replace the Apple watch series four outright for a deductible of $89
@@andyk192 yeah that insurance of 5$ wow.
Okay so $5 a month for the insurance so if you're paying overtime the only time that you ever make sense a paying insurance is while you're paying off the device or at least for the first year so five times 12 months is $60 so for $60 a year you can get your watch replaced for $89 even if it's lost or stolen not just broken so that's still a bargain and still far and above and he out of warranty repair that Apple would ever do so you're still far ahead of the game even if you're paying the insurance
Insurance is only really more valuable than it's worth if you need to use it but it is cheaper than repairing the phone. For example for my phone, insurance is $190 but paid throughout 18 months. If I need to use it to repair my phone screen, I need to pay a deductible of $90. So far my total is $280. If I didn't have insurance, the repair would be $300. Save roughly $20. If you need to use it again, you will have a better deal overall. If you never need to use it, you're out $180. It's never just $79. Besides insurance for phones are going up along with phone prices.
@@dr.strange5419 If you had a phone that didn't require you to repair directly through them, it would be significantly cheaper.
I cracked my Essential PH-1's screen and found an OEM replacement screen online on Amazon or eBay for around $50 and the seller included tools and adhesive to help me replace the screen! Took me all of like 20 minutes or so to replace the screen.
The Essential phone is just as gorgeous to look at as any iPhone (I would say more so) and yet it costs a fraction of the cost for repairs and this phone is claimed to be difficult or impossible to repair as far as android devices go!
@@kingzach74 Sort of, the Essential phone is not water resistant. The more expensive phones are more complicated to repair because of the adhesives used for the water resistant IP rating. You can self repair them still, but chances of you compromising the water resistance of the phone is very high. I have the Pixel 3 and the repair shop Google recommends will be sent with the parts and the adhesive required to keep the phone water resistant. Besides, the expensive side of a repair is not necessarily the labor anymore, it is the parts for the phone. Look up the prices of phone screens (front or back) for flagship phones and you will find they are between $250-$700.
John Deere is a large portion of the anti-repair front, requiring special software to connect to tractor systems to enable hardware additions, making it impossible for farmers to buy second hand attachments without going to the dealer to have the option enabled.
Because: Apple
On his point about how people would much rather prefer a sinner computer versus a non-removable battery, I work in the IT field and I am one of the people who helps make decisions each year regarding computers that we’re going to upgrade to. One of the key things that we look for is actually having a removable battery. Another thing we look for is that the computer is at chipotle next goodness but not so send that things like serviceability are taking away from. We also have to look at durability standards. With anything that gets thinner inevitably you’re taking away a little bit from its durability just by nature of it being thinner. So to his point that customers would rather have the light one it’s not exactly accurate in all cases. In a corporate industry of any size really, fitness is actually a disadvantage and having a non-removable battery is also a disadvantage.
"...which wasn't designed to be taken apart..." Congratulations, Apple, you just failed Engineering 101!
Hey Louis, you just earned a subscriber. I never really did like Apple, because i moved to iphone and then back to Android and it confirmed everything I had heard. I could no longer do simple tasks, and it made my life a nightmare.
and how smug Apple users are, they know they are getting screwed but they live with it and get ready to pay for the same phone with increased price the next year.
Sorry, I'm not with you... paying anymore than 20% of current device value to access repair materials is a non starter for me. Sure, it would work for you... a business, but that's just more regs in favor of business... ugh.
I get that I'm the minority in wanting ability without trying to monetize it to enrich myself, but that just means I'm not really a danger to shops or manufacturers. I make just above a living wage, I can't afford to replace all my gadgets whenever they leave warranty coverage. I've been able to save many devices when information is freely (or cheaply) available. My experience last night: I have a surround sound receiver that gives an error code, sweet! Shit... the repair manual is locked behind a $20 paywall by someone who probably doesn't even own the rights to it. Information needs to be freely available, if not actually free.
Right to Repair. It will not just benefit the Apple products, it will affect a lot more. Like the first company that pops in my mind is Tesla. Same things happen with them like with Apple. Also that will affect not just US citizens but world wide. Apple products are used everywhere. Lets not forget that they are not just for personal use. A lot of companies are using Apple products and people do break them, sometimes they do not, they are just badly designed. Like when you live in a colder climate and you take your Mac Air from work to home and at some point moisture accumulated and you are out of Functions buttons. Then as you stated they see the red dot and you are done. On the other hand just that is the reason that users are Not getting Apple products anymore. There is still choice and if users want it's in their hands. Companies will change with them. We here have a saying""He who eats all the food is not the guilty one, the guilty ones are those who let him eat it." It's not Apple's fault to not repair stuff, the users just do not care enough, so users let them.
"Manhattan speed retail" 😅👍
The main way to get a store front in NYC for the average small business owner today is to inherit it from a family member who started a business down there back when it was affordable. Taking those businesses away during covid most likely removes the ability for a lot of small business to access a location in NYC. So until the Ponzy scheme like NYC realestate market comes crashing down, NYC is for big businesses only.
One cross each. Line on the left.
13:20 *mouse moves frantically
me: oh boy here it comes
because Crapple are grifters, that's why
Apple can't advocate for the user. It is only allowed to advocate for the shareholder. Such is the state of our (U.S.) laws surrounding publicly traded companies. If the user's needs and the shareholder's interests are in alignment, great! But when they do not align, Apple by law must favor the shareholder. Because of this, if a company considers the idea of lobbying the government for some control or whatever, and it is calculated that this lobbying would likely result in an increase in stock value, our law requires that they then perform this lobbying, or else face the potential for legal action. You can thank government regulation, and the Law of Unintended Consequences for that.
Apple damage control channel.
At the 18:00 mark, a topic came up that needs to be clarified. Apple has 2 different licenses for 3rd party shops, authorised retailer and authorised service provider (AASP). You can be an AASP without being a retailer. Due to the insanely low margins on Apple retail products, the only way to really make money as a retailer is to push a metric ton of product, as this will net you a position in the higher retail tiers. To give you an idea, the lowest tier has a requirement of $100k sales per year in order to maintain your retail license. If you happen to be a shop in a small town, even this low tier can be a tough one to maintain. All for the privilege of a 2% markup.
Another point that gets brought up much earlier in the video is that the cost of the repairs comes down to the cost of the labour for the repair, while parts are pretty cheap. This couldnt further from the truth. Apple has 2 price tiers for AASPs, stock price or replacement. Stock price is the cost of a part if you wish to enter in your stock. Replacement price is the cost of a part when it's tied to a repair, such as when you order a new top case for water damaged keyboard for a Macbook. Replacement parts typically require you to send back the damaged part. If you do not send the part back within the expected window, you will be stock price for the part. In some cases, such as main logic boards, stock price will be almost twice as much as replacement price. Regardless of the price differences, part prices are ridiculously high, some logic boards stock prices are as high as $1100, literally more than double their replacement cost.
These prices truly reinforce that Apple's revenue model is based on getting clients to buy new rather than repair their devices, which I feel is unfortunate. The last three model years of Macbooks definitely do not have the same build quality as before, making 3-5 year old Macbooks much more desirable than the newer models, yet Apple is practically pricing their repairs out of the realm of possibility for most users, who would rather upgrade than repair their existing laptops.
Apple thinks they have ownership of the products even after they sell it
Heh, think of a fishing rod and reel with hooks. Your phone is the hook and your wallet is the gill/mouth.
It's because they don't do repairs. They do replacements.
Broken minor or simple component on the mainboard? Just replace the mainboard. Cracked back glass? Replace the whole chassis.
19:12 Blown backlight fuse? You mean blown display connector, right?
Those mistakes are not excusable. Those mistakes are made largely because the employees are not properly trained and would not be made if the employees were properly trained. They are not actually taught how to repair or diagnose machines. The procedure they were taught and told to use is faulty and there is no way that corporate is not aware it is faulty. So yes, the mistakes are not the fault of the employees because the employees cannot choose the training they receive. However training the employees is the task of the company employing the employees.
Hello guys - and Apple fans and cultists, this is for you.
You don't get to say "apple haters have never tried apple lol". Replace the word "Apple" with HP or Dell and you get the same idea.
Macs don't deserve special treatment just because they run MacOS. At their core they are still PC laptops that run on the same components as a PC laptop would, with an Intel processor, a QWERTY keyboard, a trackpad, USB-A and C ports just like everyone else. Therefore, just like your average HP or Asus laptop, they deserve to be praised and judged the same way.
Way too many of you guys are treating Macs like angels no matter how much shit Apple pulls out of their ass, while throwing shit at Dell, Lenovo and others when they make the same mistake. If you really want to run MacOS, there is the option of Hackintosh - you can't tell me software updates and slightly better stability can justify over double the price of a regular, decent Lenovo laptop with a core i5-8250U that sells for $500, upgrade it with a 512GB SSD, remove the hard drive, and add 4GB of RAM to have a $600 little laptop that will perform better than the shitty 512GB Macbook Air which sells for $1600 + taxes (and $2100 where I live).
You need to stop throwing the "but but agagagag those who have never used apple will never understand agagagag" stuff - it's dumb and you know it's dumb. PC fanboys don't say "you've never used Asus so you don't understand".
Have a beautiful day everyone :)
Nice ! , I bought a 700$ laptop with gtx 1050 and i5 7300hq , like you said , almost every laptop out there is woryh more than apple's macbook
@Ane Calvo One: yes, Apple laptops are PCs too, which can run Windows and Linux alongside MacOS. However, the thing about the software is that there's way less available in the first place, and that user experience is a subjective thing which varies from person to person - I personally do not think Apple does a great job in this area.
Two: Hackintosh is the best option for people wanting to use MacOS just because you save so much money. I'd believe backing up your data and refreshing your MacOS version every year is worth the trade-off, as the price difference between your average laptop with a 512GB SSD and 8GB of RAM ($600) and a MacBook Air with similar specs is over $1000 in the WORST case.
And yes their keyboards are just pure garbage and the Genius Bar being this arrogant hurts their reputation
I absolutely LOATHE the whole "PC" vs. "Mac" bullshit the iSheep cult subscribes to. They're both PC's. A PC is a PERSONAL COMPUTER. The difference between the 2? MacOS or Windows, plain and simple.
Some of the most anti-apple people I have met actually had apple products to begin with. They just started being haters when they got tired of getting screwed over, including me.
Honestly, just for a personal opinion on PC brands I would say the best value Brand (what I'm always looking for) is a tie between Acer and Lenovo, but Acer has won more in the Specs/Price department and Lenovo has won better in the endurance and toughness of their laptops. I have a 13 year old Lenovo that can still run XP/7/Ubuntu 11.04, sure the wifi card and the touchpad and the battery died, but the thing still works. I have HPs and Acers that are only 4-5 years old that have stopped functioning.
Ah yes. Have you hit your sales goals for the day/week/month/etc? I worked at Game Stop for two years. I'm familiar with the struggle. It's always a difficult balance of what the customer actually needs/wants vs your numbers. Especially at a place like an Apple Store where they don't have regulars in the same way that other retail stores do.
I do wonder how much is deliberate vs how much is just really bad training. Is it just the Apple Care that they have to hit sales goals on? Cuz at Game Stop, you've got pre-orders, pre-owned, trade-ins, add-ons, memberships, etc that are tracked daily and you're supposed to try to get within a certain percentage for each of them on a weekly basis. And yes, I was coached several times for not making numbers goals.
Q: Why Apple's repair service is expansive?
A: Most -A D V A N C E D- PHONE KID!
I was pealing away on the adhesive on an lcd from a glass broken apple watch. €290 to repair it in the store vs. €15 for a new glass. Best is to have Louis on the background when repairing apple crap. So I looked you up to discover your new video is also about the apple watch pricy repair.. Thanks Louis, I got it all off, let's see if we get a 'fan spin' when I put this piece of crap back together.
iPhone xs users be careful cuz if you break back panel of your phn there is no repair option u need to make payment & get exchange value.
They just replace it i think
@@archfxt3619 they will give you new phn & you need to pay for backpanel which is equivalent to 60%of the phn price
@@ziarulmondal1143 yeah , that sounds right , my fathers friend actually dropped his xs and decides to just buy another phone , rip
@@archfxt3619 yep. I had iPhone 6s battery drainage issue. When visited store they asked for 13k Indian rupees & the phn I had purchased @22.5 k. The strange thing is PCB & LCD price together is 22k.
@@ziarulmondal1143 thats because of the iphone tax , hehe
Except most of the devices aren't repaired, rather replaced.
All the iPads and Watches are replaced in the store. Apple Watch replacements are also almost always ordered and the customer just waits for the replacement to show up in the store.
"I broke my apple watch and it would cost 70% of the total cost to repair so i *bought a new one* "
Where the f*ck is the logic
"oh yeah im just going to give apple *more* money"
for 30% more you get a new device and a new warranty, so it was a sensible choice this time around
One of the biggest problems with how Apple is conducting itself, is that it not only works...its also paving a pathway forward for other manufacturers and software developers. If Apple does something and it sticks, everyone else follows. This can be seen with the headphone jack and sealed phone designs. Its a big problem allowing them to become that big and influential. Worse still is US corrupt politics standing back and letting this happen for “their cut”. Sometimes massive corporations like Google, Microsoft and Apple need to be kept in check.
Why are Apple products getting so expensive? Isn't it obvious? Apple's one-of-a-kind engineering adds so much VALUE that we should feel honored and privileged to pay them a mere $50 for a USB cable...
As far as the actual reason... Because Apple is a corporation, a robot programmed to maximize profit by whatever means necessary. Their financial modeling has determined there is more profit to be had by increasing prices across the board on all products without needing to deliver any additional value. Enough people will still pay due to Apple's "brand equity" and image.
Value for the consumer isn't taken into consideration in the profit-maximizing equations of Apple's MoneyGrubbing.exe kernel. "Consumer value" only matters to the extent that potential customers perceive enough value to make the purchase. Who cares if they go to upgrade the SSD, only to find that Apple soldered the damn thing to the mainboard like this was 1983 or some shit! Those greedy assholes want $1400 for a 2 TB SSD... but I digress! Now where was I...
I doubt Apple's financial modeling is taking into account the long term economic impact of the damage to their reputation. Over time there will be a subtle but meaningful shift in consumer perception, to Apple as a brand that doesn't deliver as much value per dollar as it did in the Steve Jobs era.
Compaq Ipaq handheld "pocket pc" used lithium polymer cells back in 2000. Much easier to stuff inside a thin device, despite making cooling and airflow a much more challenging proposition in the Macbook Air and for other manufacturers who seemed to focus on "thin" as a desirable feature, while ignoring shortcomings.
Pro Tip: Do not buy Apple.
Hi Louis, just to let you know that you inspired me to repair a Gigabyte Z390 board which my shop said was worthless and to put it in the bin, I repaired it with my microscope, a steady hand and some patience. saved me 200 bucks plus.. thanks
because apple
So glad you are following this channel
"iPhone 3"
It cost 70 bucks to get a replacement charging port for my Moto g4. The phone cost 120 and the charging port was on a small pcb that was easily replaced in minutes if you could find an oem part. It was a better value to buy a new phone so I could actually have a decent processor.