Genius Bar caught ripping customer off ON CAMERA by CBC News
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- Опубликовано: 7 окт 2018
- tinyurl.com/rossmatrix
FOLLOWUP video on CBC 'bias' and the bent pin: • Addressing "bias" in C...
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ALL CREDIT TO CBC NEWS CANADA: WATCH THE ENTIRE SEGMENT ON THEIR CHANNEL • Apple under fire for a...
This Macbook has no backlight due to a common F'up - pin 1 of the LCD cable is bent. Pin 1 is for the LCD backlight. The board's current sensing circuit on backlight output will notice that pin 1 is touching the connector housing itself, shorted to ground, and not send power through to the circuit. Bending the pin back fixed the problem.
At Apple, this issue would have cost the customer $1200. You might not believe me, which is why we have it all on tape. :)
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*Oh, my God! OH MY F'ING GOD!!! I'M GONNA COONSUM!!! AHHHH!!!*
wat
The Pain after realization hits you down bad
the fuck
This is unexpected..
@llliiimmmeee The computer was restored to functionality by moving a pin with some tweezers.
The 'scam' is not directly related to that guy at the beginning who was telling the reporter they would need to replace $1100 worth of components, he's only doing what the company has hired and trained him to do. The 'scam' lies with the company itself purposefully making it harder for people to repair their devices so that they have no other option than to go to company owned stores where the employees have been trained to charge them exorbitant prices without checking for common issues that might arise with their devices.
He didn't use a certified genuine iTweezers to bend the pin back so now the whole computer is beyond repair
hahahahhaha that comment cracked me up thank you
WWWWWHHHHHHAAAAAAATTTTTTT
Apple is the type of a company that would try to own the water and air on our planet.
Jon Knows Yeah, even if that’s a joked-exaggeration.
love it!
*lamp will not turn on*
apple: "its the lamp's wiring, or your house, or your city's infrastructure. you should move to a new city"
louis: "its not plugged in"
More like: You should buy a new city... luckily, we've got a new Apple-orientated city on sale now! It'll come at the low-low cost of just your soul... and your families... and your children's families... and you- actually, just give me all of it.
PS: All bricks and lightbulbs sold separately.
1,8K likes with only 1 reply symbolises how true your comment is.
Please stop buying their crap. I can't wait to see their share price tumble.
You are not authorized to plug that lamp back in.
@@notlNSIGHT my Pixel is smooth, is simple to use and has a fantastic camera too but no walled garden. I've always stayed away from Apple because of their does not play well with others attitude. 😁
We keep talking about going green. Think about how much waste would be spared if people could replace their own batteries or processors instead of having to throw out the entire motherboard!
There's two different ways to go green. Environmentally and financially.
They mean the other way.
@@BizznessBox Right to repair has nothing to do with switching your phone every year. Quite the opposite. It's about being able to repair your phone so when something does fail, you can keep it 5 or 6 or even 7 years because you can fix it yourself with aftermarket parts. Instead of going to apple after two years and them saying, "Your phone is two years old. We can't fix it. You have to get a new phone now." That puts a consumer in a bad spot where they buy a new phone after a year or two not because they want to, but because they have to.
Do try to keep up.
@@TheRisky9 iPhones do get the longest software support tho
@@tjadejoh **Sigh** Right to repair has nothing to do with software. Unless you're referring to the software not working because you did something as innocent as **gasp** changing your own battery. With a **gasp** aftermarket battery!
Yeah, they have the longest software support. Great if your device lasts that long!
Seriously, learn to keep up.
@@TheRisky9 well. No one will ever say “your phone is two years old. We cant fix it”. They even have parts for 8 year old ipads. And everything that does come back, is recycled. You can litteraly bring your devices to them, and they will recycle it for you.
The irony of the Genius Bar is it should be called the Idiot Bar. The verbal always steers towards a thousand dollar repair and then your sold on the idea to buy a new product. Customers are Idiots to surrender to these sneaky sales tactics that are used over and over no matter what Apple store you walk into.
Victim blaming
Leo :)
Happy new year mate
@@tipoftheiceberg11 No, it's idiot blaming. If someone jumps off a cliff and falls to their death, is it victim blaming to say they brought it upon themselves?
@@----.__ You do not have to be ignorant to be susceptible to sales tactics.
@@tipoftheiceberg11 There are plenty of idiots who aren't ignorant.
Hello you.
I personally never had any issues with Apple. I also don't own any of their products.
@Scotty loves Chrysler’s they trained you to be relied on their UI and app ecosystem
@@Andrew-fv4sj who the FUCK does audio production on a phone??? Talk about an absolute joke
The devices are made to die after some time. I owned 2 iphone 6s.
I had an old iPod Touch 4th Gen and my mother had an iPhone 3GS. On both devices the home button stopped working within a year. Amazing premium Apple engineering and quality.
My old Nokia 6260 slide at that time had all buttons working and a better camera (5MP Carl Zeiss lens) with flash while my mother's iPhone 3GS had a poor quality 3.2MP camera with no flash.
@@Andrew-fv4sj andrew u sound like a fucking idiot to be honest no offense tho
If apple had a hospital:” it’s cheaper to just have another kid.”
Apple is Omni-Man.
"Do you have any remaining children who would like a new iPad?"
Isn't that actually like most hospitals in the USA though? "It will be $75,000 for the operation and ongoing costs of $5,000 a year..." means the same thing as you said to most people but without the choice :(
Like hospitals (and pharmaceutical companies) though, Apple cheats and overcharges. That is the problem.
@@TaSwavo I see a lot of people against universal health care until they get charged 200k for an injury in a car accident or a heart attack, which they pay 15 000 per year of private insurance, which bail out on them the moment they are asked to pay back. Then they don't have the money to sue the insurance company and end up bankrupt losing their houses.
But it would cost them 30$ to 7 000$ per year for universal healthcare, the rich pay more so the poorer can have the right to live.
Yeah, maybe it sucks to have 30 000#$of your 200 000$ salary going directly into healthcare you aren't using, but it's also about remembering when you were a kid and you had surgery that would cost over 30k but you were covered for free or when you were a student at 20 years old and you were only paying 300$ per year for healthcare, another 1000$ for a full year education and you got free medication for an infection after an unfortunate accident.
@@kuhaku9587 I'm in the UK - we have universal health care already - the National Health System (NHS). I also have private health care. So I pay for the NHS but use private to get faster operations. So I put into the pot of cash but don't draw from it if I need a big operation. Someone poorer gets the same operation just a few months later and might be on a ward rather than a private room. Same result.
I feel so sad for those outside the UK who ever get ill :(
The fact they worked very hard to close the loops that allow customers to find repair alternatives, shows you how profitable the practice is for them.
Apple: "Over $1000 to fix." Louis: "Its free, but if I had to replace the cable, $150."
This is absolutely disgusting.
Seriously! Louis shouldn't charge more than 125 for the cable. What a butthole!
Edit: anyone heard of sarcasm?
Chris E yea but he’s an honest man
Apple makes it damn near impossible to get good working parts....
Honestly, it's more than likely the cable he buys for the replacement costs about 115 and he's only getting 10 for his time.
@@odjsjaks an apple ribon connector
Apple: "our products are too complicated for the untrained person to handle"
Louis: *bends a piece of metal*
The 'geniuses' at the Genius Bar are included among the untrained. That's why they have to sell new crap instead of, you know, spending five minutes diagnosing the problem.
Apple replys:" yes that would cost $1200, so its still better for you rich bastards to buy a new product we released this year."
@@friankiel5267 I wonder why they'd even tell customers to buy a new product when repairing the computer would barely cost a fraction of buying a new one.
Then it hit me, and I realized how stupid I was.
The only reason apple stock has kept on increasing in value is because of this sort of anti consumer shit, forcing you to buy the latest and greatest product while locking you into their ecosystem. One of the best examples is how Samsung has an app for its galaxy buds both on the google play store AND apple app store, so you aren't locked to using a samsung device, you can use them on any android AND iphone. MEANWHILE apple's airpods are a PITA to use on anything other than apple products. ever wonder why they make these things so easy to use? it's so that they can prey on the people that know the least about technology and they can lure them in to these expensive repairs.
@@friankiel5267 Or just getting pissed and outraged and never buying apple again. Well that's supposing you have half a brain. Paying 1200$ instead of 0$ by bending back a pin is a genuine scam and not customer service.
@AL HASSANE BARRY they don’t even have access to the GSN network (How Apple gets parts).
Maybe 1 person in a higher level regional store has access to it.
As the owner of a repair shop myself I'm glad to see light shed on this issue. I find the greed absolutely discusting.
*the level of patience and determination rossmann has had to endure must be a level most people would not be willing to go the. If you read this comment rossmann, thank you!* ♥️
Me: **has a cough**
Apple: so we have to replace the lung, airway and nose.
Alternatively we have acremation furnace out back. Just hop on in and we'll assign a look alike to take over your life.
Welcome to consumerism.... Welcome to the Logic of the Market.
Nah it'll cost more than youre worth to just replace a lung, airway, and nose. Just buy a new one.
Apple, five seconds later: "It would be better to buy a whole new human by our estimates"
Louis would give you a glass of water for free that will fix it and might give you cough syrup for 5 bucks
Flat tire? We don’t do partial repairs, we have to change the transmission and motor also.
Lol
More like, the price to fix your flat tires is more then what the car costs, it's best for you to just buy a new one.
OR you should buy a new car. same price
Honestly, at this point, upgrading to this brand new Corolla XS Max is probably the better option. Only costs $200,000. Either 64 horsepower, or for $100,000 more you can have the 128 horsepower or 256 HP one? -Comes with an adapter to fill up your gas- oh no, lol that only came with the Corolla 7 Plus.
You can trade in your old as f*ck 2016 Corolla X, we'll give you like 5 bucks. Sounds pretty generous to me!
My window fell off the track one time. I had the money so I just took it to the closet mechanic. They said 45 bucks since it wouldn't take that long. I thought it was a little much but hey it's probably not worth it to them unless they charge that much. I drop it off come back after work guy says 200 bucks. "We had to replace the motor" mother fucker the motor was still working. I got it down a little and they did actually put a new motor in the door for the window. But still it's fucked.
ive watched this so many times now and i still cant belive that we live in a world where this can happen
You must live in a very sheltered world.
@@ML-jk3szhe didn't mean that he literally cannot believe it could ever happen. He's making a statement of indignation. You're pretending to be stupid so you can insult someone over a YT comment. Get a life.
@@ML-jk3szlol
louis, viewing this again 05/18/23 the truth never gets old, thank you for the place you hold in the consumer world.
"If it's not damaged by liquid we still have to fix liquid damage"
Wait what.
Exactly 😂
He was referring to the liquid damage indicators.
If the products are damaged, no matter if its liquid or not, they should be replaced.
He meant that the liquid indicator turned red which means that a fair amount of liquid entered the chasis and even if the screen damage wasn't because of the liquid damage, they still have to do the appropriate procedures just in case that liquid did damage something inside and would cause short circuit in the components
Edit: lol I'm not defending Apple, I'm just saying it as a fact, I don't even like Macs, PCMR all the way
@@Vladut9091 😂
it seems like those water indicators are basically a scam.
they make it easy for apple to deny warranty claims.
I used to work for T-Mobile in retail. Many times phones would go out with the watermarks already pink instead of white. When management is quizzed we were told to just ignore it. These were brand new phones straight from the manufacturer. Come to find out those water mark indicators will turn pink/red in humidity withuot any real contact to aliquid.
@@heavyhebrew yeah, when I was at Verizon we would take a look at the watermark and use that as an excuse to tell people to take a hike, I'm pretty sure asurion does too.
Stephen DuMont @Apple is basically a scam .
@@iznbrgetihw8007 well, yeah, basically that's true. lol
This one was the most straight forward, easy to digest, well put together video I've ever seen on this topic. This video needs to be liked and commented into infamy. Far beyond viral.
They claimed my customers macbook was badly corroded due to liquid damage, he told them it was never out of his studio and never near any source of liquid but they just insisted it was defo corroded due to liquid damage. They refused to even tell my customer what part/parts were corroded.... When i got the macbook to look at..it was bone dry no sign or any liquid or corrosion anywhere.... in fact im almost 100% confident they didnt even open the macbook. they dust inside had not been disturbed by fingers or screwdrivers. I would never trust them with any device. to many horror stories from customers
I confirm that I had the same experience:
Genius: oh no, your smartphone cannot be fixed
Small repair shop: come back in half an hour. Fixed it for USD 25.
Buddy your phone is probably half fucked up. Im sure ur battery got changed, one of your speaker is probably busted. N god knows what else they replaced in your phone.
Next time dont leave your eyes from your phone.
@@sparks2lit636 Sounds like typical anti-repair campaign.
Terbish Crystal Even if they replaced all those “broken components”, for $25 that’s dirt cheap. Especially when you go to an Apple store and they demand hundreds for repairs or a replacement.
Tl;dr You’re an idiot.
@@sparks2lit636 stfu you dumb bot
1.2k for a fix that was completed in 3mins without needing any new components ?! How is this not fraud and illegal ???
So you say without questioning how on earth it is possible that INSIDE a computer a tiny bit gets bend and no longer makes contact...
SOS10 you can drop it, and that will happen. I work in a repair shop and we do lots of iPhone repairs and see it all the time
woody it Can also be bent in the making of the ultra book and overtime it snaps I make that mistake way too much in. Nintendo consoles
it is illegal, my question is how they still get away with it?
As much as I hate Apple, you gotta understand that the guy from Apple explicitly stated at the beginning of this that Apple does not do partial repairs, which is what the guy Louis did. They only have solutions that involve replacing entire parts, and their OEM parts happen to be prohibitively expensive. It's not fraud nor is it illegal because they are extremely up front about this policy when you bring them a device, and it is little different than taking your car to the dealership for repairs. It was legit like the first thing out the guy's mouth, and when CBC asked for an alternative, he didn't lie and say that it couldn't be done for cheaper, only that they had no cheaper solutions.
I love that this piece was done. Good job Rossman. You're really giving a voice to the consumer and even mainstream media outlets are taking notice. Keep fighting the good fight! We love you!
Just have to say Louis I love all your videos and your fight for the every day person so raw and real it is great!
Now this is journalism I can get behind. I’m loving this sort of expose.
CBC has an entire show like this
2 actually "Marketplace" and "The Fifth Estate"
I highly recommend them both
@Cr0Lar the CBC is the Canadian Broadcasting Corporation
@@kicksledkid well I guess that's why it got aired then! Apple would probably just sue CNN ect to keep them from airing stuff like this. *defamation of character and intellectual properties*... cunts.
@@Davrie You're right on the point that there's nothing that us serfs can do.
Thankfully at the very least, we can know the truth in the face of propaganda.
fake video. How could the pin disconnect itself?? its impossiblefor the pin to disconnect without disconnecting the whole cable. This is a fake
If you spend nights in front of a store to buy a freakin mobile phone then I have no words for you man.
In the afterlife results panel, it displays as a negative -5000 points, the same amount as shit-eating.
"end it"
If you spend your days criticizing other peoples joys then I have no words for you man.
@@_Simbaaa_ I spent a minute so jokes on you buddy
@@ProudSalafi: Exactly right, there's always one :-)
I’m sat here bursting with pride watching our Louis bend the pin back
Man this takes me back I remember watching this on a Documentary a ways Back… Thats where I remembered you from how funny I found your Channel a week ago and said he looks Familiar?… 🤣
For $2000 i can fly from south india to NY and get my mac fixed by louis and come back.🤨
Ha ha ha that’s so freakin true. While ur there after you get it fixed, sell it there so you can have a vacation.
holy shiz what is ur name, my guy
fking right
@@yes-kr7pv Sathyanarayann Tiruchi Gurunathan
Wow, pretty cheap
Finding a business with integrity is so refreshing these days. Respect to you Rossman
Gotta have some Tegridy - Tegridy Farms
They all go down to their knees to please investors and care about profit when they start flowing
Rossmann is a legend and he doesn't think so. God bless Louis!
Louis getting some recognition on CBC now is just so very satisfying! Very well deserved!!
I've been watching this channel for years. I don't own apple, I don't need to learn about tech repair. I just like Louis Rossman as a person. Congratulations good sir!
He almost charged the man just for entering the store
He charged the man for breathing in their store
You can get charged for giving an employee the wrong look
Charging for criticism
He charged the man for existing
@@AP12820 Imagine if Nike and Jordan charged you for walking with their shoes. Every step, 5 cents.
I think we can all agree that Apple doesn't employ a single repair technician. They only have a sales force with a rudimentary knowledge of computer hardware.
@Allan Herrera You're not wrong.
I'm not anti-Apple as such but the absurdity and pretentiousness of a facility calling itself the "Genius Bar" cracks me up. They seem to be geniuses at causing a distressed customer's bank balance to plummet to the benefit of Apple.
@@wes11bravo The whole point of Apple's current sales strategy is cultivating a cult of narcissistic hipster pseudo-nerds that buy their products to feel smart.
They hire Apple Zealots that don't even know what a EPROM is.
Have a buddy who worked there and he was barely able to even use his own iMac efficiently.
"rudimentary knowledge"
You're giving them far too much credit. I've talked circles around them as a customer before.
I know this is old but man this is awesome to watch.. Cool to see you on a Canadian news story
My story goes back to the iPhone 4. I forget what the issue was with my phone, but when push came to shove, I was told that my iPhone 4 was no longer supported by the operating system. But yet they were still selling the iPhone 4. Needless to say that I've been a galaxy user since that day. I'm still using my 8s+ and it works great!
“Apple declined to comment.”
Well that’s never an indication of honest business practices.
Not really, a big company has to investigate and also reevaluate the policies.
In this case the policy they have for repair may not be the most effective in this situation but it isn't possible for them to adjust the policy is more detail, as a result they would have to say, we stand by our policies which isn't good PR.
No, the video said "Apple declined to provide a spokesperson", but they did provide a statement. A BS statement, but a statement nonetheless.
Or they don’t need to justify themselves in response to sensational news stories. They aren’t a cow boy repair shop, if they fixed only one problem then people would be complaining that the real problem wasn’t fixed.
@@danielk1380 I get what you're saying, but simply put: seeing the water damage markers turned red without any evidence of water damage otherwise and then saying they'll need to fix the water damage, replacing the entire mobo and then some for the cost of a new device... That's just scammy
Customer: "So, I stubbed my toe and-"
Apple: "So, do you know what amputation means?"
This.
Also Apple: Okay, so now we're gonna have to replace your missing leg with a state-of-the-art prosthesis. That'll be half a million dollars. We also need to re-wire the veins at the base of your leg and introduce synthetic blood to your system which will be another $200,000.
only amputation? they'd call the firing squad.
Actually, many companies would benefit from the sale of spare parts as a side part of their business and also it would kill off the illegal market for spare parts anyway as fake parts would have to complete against genuine parts that would be much lower in cost.
Plus, better aftercare services would improve the chances of brand loyalty and for new customers who are willing to change because of that. (I had my iPhone fixed by a 3rd party (screen for about 600 bucks) (a new phone would cost me 4k) and another repair cost about 1/3 the price of a new one for both water and damage to the motherboard but didn’t go through because the phone was already obsolete.
I remember taking in mac for repair around time this video came out. Unrelated didn't actual see this video then but is comical how accurate this was to experience. I had to pay a arm and leg for computer less than a year old to get fixed. Best of all at the very end of handing it back they said it was technically still faulty after repair and couldn't 100% fix it. So I paid all this money for something they didn't know how to fix. I asked what happens if same problem happens again they said would have send it in again for same price.
That statement was pretty powerful. "I'm not asking them to extend an olive branch. I'm just asking them to stop extending the knife". That was VERY well said!
It's never a good idea to bring anything that's malfunctioning to a person whose job is to sell you a new one. Always keep that in mind not just for computers but phones, cars, anything.
Ammm ... considering how much models each iOS supports, compared to Android even, Apple’s priority is to make you use your devise as long as you can.
@@AleParkhomenko Apple admitted to specifically making it so that your phone will start working slower after 1-2 years. Priorities.
Bullshit Department
Yes they did. And you should thank them for it. If you know anything about physics behind lithium-ion battery, you should know that chemicals decay over time.
When you battery drops to 80% of its chemicals level, it can no longer support peak activity. So you have performance manager available that makes your phone to process one task at the time, which does slow it down.
I see people every day who don’t use it and their phone just shuts down unexpectedly because battery can’t provide enough power.
Apple, at least, has stores where you can replace the battery same day, in an hour, and walk away. Good luck finding support for Google Pixel ... all they give you is FAQ from which you have to file a claim to be helped over mail.
@@AleParkhomenko Apple as a whole company is overpriced. And they're scam artists.
@@AleParkhomenkoI see your point. But imagine this: easily replaceable batteries
It is refreshing to see the mainstream media highlighting this issue and flighting this kind of piece.
I am definitely sharing this on my social media feeds since consumers need to take back ownership of devices that they paid for in full.
I'm so glad this is out there for everyone to find out the truth as it's totally unacceptable 😑
0:45 This scene gave me anxiety, honestly. It looks more like some disturbing cult ceremony rather than mercantile store opening.
Well, apple basically is a cult. Youre manipulated into giving up all your money and youre shunned If you buy anything else😂
@@Arcanefungus: Exactly, I'd rather burn my money than give so much as a cent to Crapple!
Many of them were happy because they were resellers. That's the same thing every time over and over again when an Iphone comes out. And why? Because ppl still buy it ..
That's exactly what it is. My little sister in law needed a new phone recently (she's 14, does will in school and is a bright kid), to teach her the value of money we got her to earn the money for the phone. I then sat down with her and went through all the phones in her budget, rather than get a brand new phone, with high specs, she insisted on a used, out of date, low spec iphone. Because all the girls in school have iphones.
It is a cult. They just don't want you to call it that. Get with the cult-ure muy dude
now, imagine when the iCar rolls out in 2024. Apple: "you have a flat tire? that would essentially cost you the price of the car because the tire is intrinsically connected to the car. so, you have to replace the car."
LMAO 😂
and you can only fuel it with iWater (haha as seen in one of these parodies)
@@a68k_de that's 20x normal price because they invented their own oil fracked by child slaves sold by the chinese government
9:57
These sensors indicate that there has been water on the tire, so we're going to have to replace the battery, all of the passenger seating, the air conditioner and the radio.
The water mark is a tough problem for us technicians. Although they could turn red without water spill, some times clients lie about dropping liquids. So a simple task becomes a nightmare when they come back after a few weeks saying that we broke their laptops and want warranty. In my shop we always disclose that we saw water damage. And we either bump up the price and fix damaged components or we refuse to work on the device. Unfortunately just doing for free as Louis suggested can set you to do a time consuming motherboard repair for free in the future.
Louis, I didn’t know your story. You are my hero now.
Notice when the Apple representative was asked if there was a cheaper alternative, he didn't answer that question. Instead he just said that his proposed repair was close to the cost of a new computer.
He just wanted them to pay even more, that’s all. Profit profit profit :).
he honestly sounded like all those lobbyists
It’s a standard reply designed to deflect the question at hand that’s taught in-house so as not to be caught lying
I’m guessing Apple isn’t too keen on repairing even their own products.
*goes to doctor*
Me: "I sprained my ankle"
Doctor: "going to have to do a heart transplant"
Jorge Aviles *replaces the whole body*
Yea, you go to doctor for your ankle. The doctor notices your heart problem but doesn't warn you. He treats your ankle. You drop dead later that week. Your family then sues the CRAP out of the doctor. That's a pretty close analogy now.
@@johnyoung9649 The better analogy is he refuses to fix your ankle until you pay for the heart surgery as well.
Jorge Aviles lmao 😂😂😂😂
And a brain transplant
I was at an Apple store once and a desperate women came in stating her iPhone was "sick" and it "had the bug 😩" just then we heard the sound of an impersonated siren. It was one of the geniuses at the bar 😌. As he circled around continuing his emergency siren emote another genius came out from the back with a little ambulance that arrived to the scene.
The back doors were thrust open, and the woman's phone was strapped to the stretcher before being loaded back into the ambulance to be rushed into the back room. It was quite the scene.
I come back and watched this because it’s such a classic!
The madman did it
The hero we need :)
Share if you think the truth should be out there. This wasn't an easy piece to push through: and I hope the effort doesn't go to waste! ALL CREDIT TO CBC NEWS CANADA: WATCH THE ENTIRE SEGMENT ON THEIR CHANNEL HERE ruclips.net/video/_XneTBhRPYk/видео.html
Thumbs up to CBC News for having the balls to publish this in spite of the pressure they probably received not to. GOOD JOB ALEX!!
P.S. - there was NO LIQUID on this. Only red sensors. Zero corrosion on the board - AT ALL! At 2:20 that is probably TOTAL CRAP.
The truth is out there ... X files :)
Thanks for sharing this segment.
Where's the second part?
The National or CBC Marketplace?
The 🐛 is rearing it's 💩 out of the rotten 🍎 🤢🤮 Also all competent technician do reverse engineering as a method to diagnose failures and their discoveries and schematics isn't patent or copyright infringement.
+ for saying "charging nothing". I had the same spirit in my small tech shack. Rather fix it, no big deal, customers pleased, spreads the word. same for dusting out PC / Notebooks, was always a courtesy. Wish i could work at a place like urs again.
It is interesting this video is always shown on my homepage, mean how powerful this video is
I had an iPad mini that got “stuck” during an update. I brought it to Apple and the cost to replace was more than buying a new iPad. I brought it to sprint and the manager there reset it for free. 🤔
yikes
That's apple for you, please stop supporting them, they care more about your money and much less about you and your device.
Might recommend the Lenovo Yoga 3. It has an extra battery in the conveniently shaped for easy holding cylinder on the side. The battery lasts for ages. Plus it's not very expensive at about $150-225.
I love having my 8 inch to carry around & my 10 inch for watching RUclips & movies.
I don't even use my computer anymore.
Apple: "Cost of repair is more expensive so it is better if you buy a new one."'
Translation: "We don't want to fix your gadget. We want you to buy a new device from us because you are our cash cow."
@@Nirrrina Do you mean Tab 3? Yoga 3 is a laptop that was much more money and is NLA.
Me: *Gets a papercut*
Apple: Now your only option is to be reborn. We need to replace your life.
🤣🤣🤣
$150,000 to replace the arm.
Oh man, I wonder how many new customers he's going to have who will be very disappointed when they don't get to sit down and talk to Louis while he personally diagnoses the computer. Good video all in all.
Actual investigative journalism! Nice job CBC!
"Apple invented their own screw"
What a surprise, who could've possibly guessed?
Yeah it's called the "screw the customer"
truly revolutionary
And ifixtit invented its own screwdriver
the most innovative screw ever in an iPhone
And use it to screw their customers!
I could build a gaming PC that would last me for over 10 years with the repair cost for a single Mac Book. This is damn near extortion.
You're right.
I have a 12 year old pc. Needed to replace some parts, but still going strong. Although it is time to build a new system.
THE TRUTH
You could install MacOS on a more powerful computer for a third of the price of an actual Mac. 🤷♀️
Simpleton Apollo
Yeah man! And even if one component fails in your pc it still will be cheaper and easier to repair than in a macbook lol
Ame happened to me when the camera wouldn't focus. They told me I had to replace my $1,200 phone. I took it to a repair center and paid $59 with a 1 year repair warrantee. Worked like brand new.
During the copyrighted music part at 1:24 - 1:53 , the dialogue is:
NARRATOR: We decided to use a hidden camera to verify many reports that Apple customers are often told their malfunctioning computers are not worth fixing, even when minor repairs could remedy the problem. Our team came to a Toronto apple store with a Macbook computer that had a common problem: the screen had stopped working.
From there, the onscreen captions cover the rest of the conversation until the music stops.
(The original video is still up on CBC's channel, under the title "Apple under fire for allegations of controversial business practices")
Bending that pin turned that Macbook into a PC!
Louis did a video on repairing a razor laptoo and I said jokingly since you added a wire to that PC did that turn that laptop into a Mac....lol
wHaT's A pC?!
Better a working pc than a 2000$ Glorified brick.
hahahaha
Ahhahaha
When it’s within warranty, they will find the cheapest alternative (bending a pin back), when it’s out of warranty - weirdly, they can’t find that same cheap solution.
Justin Dallas so odd...
Warranty wouldn't cover water damage anyway, which includes humidity, which can damaged computer parts anyway. It is the consumers fault of they have left the computer in a humid room. It will be apples policy to not be able to just 'bend a pin and give it back'.
I'm not trying to excuse their rediculous prices though.
@@ftv8181 Unless the water indicators are so sensitive that they go off even in low humidity conditions. Also, the Genius at the apple store took the device in back to open it. Who is to say he didn't swab those indicators with a wet q-tip or paper towel? The consumer has no power here unless he demands the technician open the device in his presence, and even then, they can't control the potentially sketchy water indicators.
How many consumers would even know about the water indicators to know to look at them if it was opened up in front of them?
Here in Indonesia, at least in my city, most electronics will be opened in front of the customers. Even if they need specific tools, the customers can see the workplace.
Apple: we made our phone eco-friendly
Also Apple: oh you need to replace everything.
That video of customers and apple employees cheering and running into their store at the start of the video is deeply disturbing and dystopian to me. What a weird and scary cult.
"not asking for an olive branch, just stop extending the knife" Well said man.
Dentist, I only have one cavity.
Apple Dentist: Looks like we have to remove your whole bottom row teeth for $10,000.
Oh and it looks like your lips must be removed
You'd better buy a new mouth!
"Oh!? You want new teeth fitted after tearing out the others? My mistake sir, that'll be 20k!!"😏
Oh my God this had me dying 🤣
This thread! Hahahaha
Car manufacturers (and some repair shops) have done the same since quite a long time ago as well, by not telling the costumer the exact name or Part Number of a specific spare part... so the costumer is unable to buy it somewhere else or repair it easily.
Everyone needs to share this one!
“It's easier to fool People than It Is to convince them that they have been Fooled.”
@@carlosesteban5601 Yep Bernie and Pelosi and Apple and Google and Twitter and CNN are paragons of virtue who always put the interest of us smallfolks above all else. And when try to fool anyone it's out of the kindness of their white shining hearts
@Jimbo Dude, this is the Internet ;)
Just like wuhan flu
@@carlosesteban5601 you're right, a lot of good people have bad politics. Some people are just easier to con. Bad political philosophy lacks rationality ie: reactionary, right-wing, pre-enlightenment era ideologies.
@Some characters aren't allowed that means CAN kill 1%.. although the CDC gods have revealed the number is closer to 0.09%..
"Genius Bar techs" are anything but geniuses or techs. They aren't even told how to fix things. They follow a script and a flow chart and how to deal with problems. And the result is get them to buy new shit.
Yep...just like the "IT Departments" of ISP like ATT and cell phone companies.
Yup...that's been my experience. My sense is that they're employed to field basic, simple questions from people, like "I don't know how to start my computer. Can you show me?" "Oh, yes...absolutely. See this button here? You just press it and it works." "Oh thanks....you've been so helpful."
much like doctors
@@RabbitholeIsrael Huh? I'd hope the doctor about to preform my surgery knows how to turn the operating table on. Those people train for 10+ years for certification. Weird comparison
surgeons are different from your everyday pill pusher around the corner. I am talking about the pill pushers that look in your ear and then your tongue before telling you what is wrong and prescribing drugs/ poisons
Great video man!
Wow this video is 5 years old and I literally had the exact same experience at the Macstore at coquitlam centre this week. The repair, at first, was quoted to me at $335, then they opened it up and found "water damage" and it doubled. The tech person even said that the components that needed to be replaced were the same "the top case" but because they detected water damage, it would be $695.00!! Why? They couldn't say. I repeated "so essentially you're doing the same job, but it will be $700 rather than $335? And the answer was "Yes".
I took it elsewhere. Found a local tech guy with a simple google search and it was done in 1 hour for $50. All he needed to do, he said, was clean it up a bit, put a new cable into it, and it was fine.
When this thing fully dies, I won't be buy Mac's anymore. A quality acer off of amazon will be fine at 1/5 the price.
I love how a macbook is cheaper than its internal components
Lol
No
Don't forget $1000 for labor.
less than the sum of its parts!
Same is true of cars tbh
Seeing you repair a computer without swearing is weird.
True Story. I totally was like WTF. But there is a time and place for everything.
I like it. He can do what he wants, but it's a nice change of pace.
True Story Bro, read my fucking mind
He didn't even say the word Macbook in the same fashion... Maybe they used a Synth...
Ha... I was going to say the same... Louis on his bestest bestest behavior.
Rossmann is one of the best. Seen many of his videos.
Thank you Louis. Thank you.
This is not ripping off. Its literally fraud.
Fraud is literally what the definition of rip-off is...
Nah still ripping them off not fraud, there's a difference in how they plan to fix it . The Genius Bar isn't trained to actually repair issues they are giving base prices for issues like 200 a screen or 500 for other on a phone. They then put in for replacement or replace the parts . Plug and play is how most of them are taught not to diagnose what the issue is. For the MacBook example they likely planned to replace the whole board or screen assembly to fix it when all it needed was a wire cause that's how they are taught.
*Fraud would be saying your car needs a new alternator and engine when just the alternator and you know that.
*Ineptitude would saying it needs the alternator and engine cause your a fuckup.
*A ripoff would be overpriced repair which is this case . Per the analogy the engine needs a screw replaced that was loose and instead of trying to figure out the exact issue they write the engine off and bill you for it billing you more than usual cause they are a premium service.
They arnt doing the repair wrong or lying about it they are just taught to replace the broken chunk.
Let me tell you. Their fucking cheap ass displays don't cost $780! You can buy the *same* freaking display from China for about $150. They just wants to force people into buying new computers. Just look at Linus' video for example. The bastards *refused* to replace the screen Linus damaged even though he said he'd *pay* for it.
Literally first definition that comes up when you google rip-off: a fraud or swindle, especially something that is grossly overpriced.
Umm...same thing.
Louis still pursuing truth despite the threats. Respect.
"That took you maybe... 1.5 minutes?"
I found this to be deeply hilarious.
Louis, I'm so dumb I went to the Genius Bar this past year to get a single key replaced on my MacBook (some dust got stuck under it probably and one of the securing pins popped). I have had zero experience repairing electronics. Guy told me it'd be about $500 or so for the fix. Stupid me I went out and bought another MacBook instead (it was for the kids' school) only to stumble across some repair sites to see I could do the fix myself for, on the high end, $10. Embarrassing, sure. But Apple is borderline criminal with not telling me that I could just consider a DIY fix. Fortunately, that did lead me to find your channel, and for that I'm truly grateful to learn about the "right to repair" movement and your fine work. Thanks for the great content.
Apple told me my Macbook Pro needed a new logic board and would cost $800 to fix. It was 1 bad ram stick I fixed myself for $45.
Watch them having the OS detect non-OEM ram and locking you out of the machine lmao
They said the exact same thing to me and same thing in the video
I took my wife's iPhone (outside of warranty) into Apple to have the screen replaced - the home button stopped working.. The phone had been in an otterbox since the day she bought it.. they found that there was a structural defect in the phone that caused the issue. And given it still looked like brand new they gave her a NEW replacement of the same model iPhone for *free*. Didn't even charge me the screen replacement fee. I'm all about the right to repair.. but this is stupidly anti-apple. yea OK.. there was a simple fix for the MBP at the beginning of this video .. but the "geniuses" are just kids doing their job.. they see a water indicator they assume water was spilled in the computer..
EXACT same thing happened with my imac. Told me it was a $1200 fix, got it done at a local computer shop for $220
@@ianmoone5125 then the so called "experts" should get a better training cause customers need to trust them!
Apple has some nice products but they are waaayyyy overpriced ... to rip off customers even more with the excuse "they are not well trained" is stupid
Thought it was just a generic news report then I realized they're going to have Louis on there. Awesome.
Took me a while to realize Louis himself uploaded this lol
JimNS
I agree, im not even Canadian and I love watching their reports
@JimNS , Yeah, they haven't been bought out like the American news corps have. You will never see an American news agency publish a report like this.
The Technoclast lol same
Same here .
5 years later and its arguably worse, now that MacBook screens are software locked to motherboards
lol @ the Appleites jogging out and high-fiving people like they're some sort of sports team. 😂
"See that little scratch on the screen? Yeah your going to need a new motherboard and mouse"- Apple
Or as they like to call it “logic board”
Lol ... It's funny because it might be true.
It will cost you, mmmm, bout 1,200,400,693,069$
@@kid.artist We should really call them "illogic board", with the board designed to be repairable and them whole thing need to be replaced rather than repairable at component level. The only "logic" in Apple's board is how to rip-off more money from the users.
il- is silent.
Oh man, are you going to get flooded with people expecting free backlight repair, now!
Luckily they kept in the part where he specifies that it would usually be free because the only problem was the bent pin ;)
I'm in UK and had similar prolem on my 2013 Macbook Pro.
Took it to local repairer who specialises in apple pc's and have been going ever since. He's upgraded memory a couple of times and put in replacement used screen after dropping it multiple times. Being an older model it is one of the reliable ones hence keeping it. Updating and increasing memory makes it as fast as any new pc. He has saved me a few thousand pounds to date. Usually needs servicing once every three years or so costing two or three hundred pounds...
Whilst i waited with my son to have is iPhone factory reset in Manchester Arndale Apple store a guy was having issues with his apple watch strap and was told by a store worker it would cost £409 to fix..... i was gobsmacked and started laughing and couldn't help myself say " Are you f@#king mad" 🤣🤣
"Customers are starting to wonder if the company really has their best interest at heart "
Really ? You start wondering that NOW ? That shit was obvious like years ago.
Skynet loves you
Of course..... Apple = Skynet
Wow internet explorer finally got something right. Still not making you my default though.
decades ago
LMAO my brain almost fell out of my head when I heard that shit...
When the repair costs more than a new product, you should KNOW that you're paying for overpriced crap.
lol ever tried building a whole car out of parts?
I'd like to term it as Junk..
yep
Yes exactly, ever owned a computer printer?
@@Kiwi-ICU-RN they aren't saying you should be able to whole build a car for cheaper than the manufacturer from spare parts, just that to replace a spark plug you shouldn't need to spend 1000's or tens of 1000's for something so simple.
Louis doing the Lords work, every single day. Thank you sir.
Fax
I knew Louis looked familiar! I remember watching this many years ago
Broken pin on the LCD cable? Sure we'll replace the motherboard and top case, that'll be $1200, thank you for choosing Apple our laptops are the best.
I can even explain replacing the entire display assembly if they don't feel like diagnosing screen vs cable, but replacing top case including keyboard, battery, trackpad... why
Would the Apple store even replace a LCD cable for a price or will they make you buy a screen as well ? that seems like way too much work for them with the huge return they are use to
i have a better question what is left of the original computer after they replace all that they might as well be just swapping the harddrive to a new laptop for both that price and what they plan to replace. Apple good lord not even once.
But Louis, it's the Apple experience. Just because you can't understand it, doesn't mean it is wrong, it is just...different.
I'm not disagreeing with Apple for charging $1200 for that repair, the water indication was tripped, and to be sure they have to replace everything.
But the shitty thing is, they actively stop 3rd parties from repairing it. Surely Apple can charge $1200 for the repair, but if someone charge just $10, don't sue them or make thing harder to repair.
it's just anti-consumer.
calling the apple staff "intelligent" is a bit of a stretch
Calling them "geniuses" is a snarky insult rather than honest praise.
If they said it was an easy fix they would probably lose their jobs.
and calling them dumpasses is an insult to all the other dumpasses
It's policy, they do what apple said they should do: FUCK THEIR CUSTOMERS AS HARD AS POSSIBLE. And the customers seems to have nothing against, otherwise they would buy something better with Android.
@Angel Eyes I wonder if they're smart enough to know the difference between there, their and they're?
What a boss is this dude.
4 years later and this still holds up. The fact their computers cost less than the supposed sum of parts is insane and should be illegal
Every product you buy will cost more than the sum of the local wholesale cost of the parts. The sum of the retail price of individual components will exceed the price of the complete product. There is nothing illegal about that! Knowingly selling unneeded subcomponents at inflated prices, and telling the customer that they are required to accomplish the repair, should be illegal in every jurisdiction of the country!
assembly is labor that has to be paid for, if the markup was going towards paying any of the actual ground level workers in apple's favorite sweatshops then it would be perfectly reasonable, but, yknow... lol