Apple Replaced My iMac Pro. I'm Still Mad.
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- Опубликовано: 27 сен 2024
- I finally got a replacement for my faulty iMac Pro from the Genius Bar. I'm still mad.
Uncut conversation with the Apple Store managers - • Full Apple Store VESA ...
The Apple Store Genius Bar destroyed my iMac Pro. After I made a huge fuss about it, they finally replaced it. But it sure wasn't easy to get it done and I'm still mad at Apple for their lack of "pro" customer support.
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Sorry for the delay in getting this up. I got sick with mono (ughhhh) so I'm gonna be a bit swollen and tired for the next month or so-gonna keep making videos though!! 😉
nice video bro . keep going
Love you man.
You should just rest up as much as you can. I'm sure we're an understanding bunch!
Dude that sucks, I was there around this time last year. Its not fun, and I hope you get better and have some good quality sleep!
Snazzy Labs are you sticking with the stand now? Was hoping of going with the VESA right off the bat and getting a nice ergo arm
They replaced a $5000 computer because they couldn’t get 2 screws out😂
Apple got some geniuses there.
Legally, the computer was repaired and was unusable after the repair. Replacing it and spending $5k was actually cheaper for Apple than to face charges and be forced to replace stands and screws for the entire product line.
Edit: consider that Apple was already aware of the first video at this point.
They replaced a $5000 computer because this beta male wouldnt stop crying on youtube.
@@jinzok dude, only *alphas* spend thousands on half-decent products
"a chain is only as good as its weakest link"
I work in Enterprise IT for a large educational institution and we have had at least 40% of the vesa kits fail on install. They are so cheaply made that we just stopped installing them for the time being.
That’s bananas! 🤦🏼♂️
I don't understand what posesses people to buy macs
Same where, i currently have 2013 Macbook Pro but going to switch to something like Dell or Razer blade
Deadeye There's always the new Huawei Matebook X Pro!
I need more power for video editing
Wait, so one of the managers _saw_ the damage to the computer and stand, said it was never going to work, and _yet_ the computer was still returned with that damage?
How is that in any way acceptable?
I experience this all the time when there's multiple managers. 1 manager will say it's not right and should be fixed properly, another manager will override and say nah, that's good enough. Send that thing thing back to that sucker and hope he doesn't notice the shit work we've done. 🙄
Yeah that guy talked too much, Apple wouldn’t be happy with him lol
Because apple are thiefs!
@@TheRealBigSwede thieves*
In the manager's words, "That's why you buy from Apple."
Apple playing fast and loose with the term, "Genius."
whenever i hear the term genius bar, i am like you said genius, but i am hearing idiot bar.
Apple morons
The foolish one
yeah more like "fucking idiots".
It's easy to call your staff geniuses when the clients
1. purchased an overpriced & overrated product
2. Have little to no tech experience
3. Have more money than common sense
So just make sure to have a big RUclips channel before buying apple.
Well, some "big" RUclipsrs have had problems with Apple and they did get nothin' xD
@@ramonade_knives it's was humor ffs, man I am disappointed.
or buy apple to get a big youtube channel
@@cocoshort6528 nah low qual content is always made by apple users
And who would watch low quality content
@@kleinfeicht this guys uses mac mkhd uses mac Johnathan morrison uses mac those youtubers don't make low quality content
"please do not make a video about this"
"ahhahah, too late"
that made me subscribe lol
same hahahaha
Same
Isn't it illegal to record audio without their permission? Since he said don't make a video about this doesn't seem like he gave permission.
Hal Jordan welcome to America ^^
Matt André I see you everywhere dude, every video I watch.
“Do not make one about this” classic apple
Jim Shoes yes
@@PBM24 Not really "classic" Apple, never seen specifically Apple ever do anything like this. That's just a very silly statement.
BUT, it is true, not just regarding Apple, but also nearly every other company EVER that knows something would give them a bad rep. In any case, fuck them, of course.
@@RedHairdo classic apple because they never admit to their mistakes
That line just made them even worse, should’ve not said that
3:43 Looooooooool
Blaming him for the screws breaking is like blaming the user for apple’s shoddy old power button that would break on almost every iphone.
It's a cult.
"do not make a video about this, please"
ha.ha.ha-- too late.
i laughed upon hearing that
Please don't tell anyone how shady we were and still would be if you hadn't found us out.
That was *really* not the wisest thing to say :)
@@robsku1 Yea you right
Well, if Linus, with 6M subscribers & own Company couldn't get his iMac Pro fixed, consider yourself really lucky!
Aepek To be fair, unlike Linus, I didn’t break my iMac. Apple did.
Snazzy Labs True, so True, lol 😀❤️
Snazzy Labs Find it so funny that a 15¢ screw is what's causing all this trouble AND the Apple Store manager saw all the repairs & let it leave store. If I did that with my clients, well, I wouldn't! If I break a device when repairing, I fix or replace cuz that's the moral thing to do, not "hide it" & give back to customer!
Aepek and Linus would have paid the cost
Aepek Linus is complete idiot with the most irritating voice in the universe. imagine being servicr guy talking with him on the phone. no no no.
Apple: "Do not make one about this, please"
The entire internet: 😂😂😂😂😂😂😂😂😂
en1te hahahahahahahahah
Apple employee*
"please don't make a video about this"
"too late"
LMAOOO
Public shaming works. Good on you for making this video. 👍
Do it whist you still can
so they lost sales from 1 person that wouldn't even buy their products. how will they ever recover from this gargantuan loss?
I dont get why this guy just didnt returned that computer? No sense for me, buy +5k$ device and still moaning on it?
Artur Kapusniak out of return policy
Nope it doesn't. Look how Apple is still making profit.
"We woul've taken care of you, that's why you buy Apple" - this made me lol, not gonna lie.
like a VESA kit should do that much damage to a computer lol.
NonsensicalVids mac destroyers sold here!
@@JosePineda-jn8jk I love that logic of the employee, like that's why you buy from apple... if I didn't buy from apple I'd be at home with a working computer because my damn monitor already has VESA specifications on it
@Mannie Illescas just commenting to see if you wanted to edit your comment to “buy”
*"We can't really fix your computer but we have a nice monitor stand for $1,000!"*
lol
At least Apple has an extra screen now for Linus
😂👌
"How to burn money
for Dummies, Apple Edition."
Would be a bestseller...
1. Buy expensive apple product.
2. Use normally and wait for it to break.
3. Pay expensive repairs.
Repeat
Or pay for an iMac still running like new from 2008 while going through not one, not two but 4 laptops and PCs (one modded by me) because drivers or some BS breaks. You do you, don’t attack those that stick by a brand simply because it works and can afford it
How to bash Apple at every possible turn, without owning one, Idiot Edition™. Bonus inside: how to use the Apple Double Standard™ effectively.
Grab a decently servicable ThinkPad. Parts are everywhere, and usually pretty easy to swap.
Simboiss not really because I have 2 MacBook Pros and PCs and right now I’m looking into getting either a top of the line Lenovo or make my own. I’m tired of dealing with Apple and there subpar specs for the money.
"He doesn't know how to use a screwdriver."
Classic "you're holding it wrong," right there.
Remember when Apple store managers didn't sass you when fixing a problem they created? Pepperidge Farm remembers
s diggly the Golden days
They were regarded as the best in the business... way to go, genius team
call a dumbass a genius often enough and he starts to believe it himself.
You get a free iMac Pro
*While Linus Tech Tips still hasn't got his one fixed*
This wasn't his fault. Linus broke it while doing something that voids the warranty.
I mean, the only reason I got one was because Apple broke it. But I agree that they should repair Linus' Mac for a fee.
Vanderley5974X because he went inside a all in one computer and fucked it up. it's his fault
nazhif1 did u watch the video...
I mean, linus said he was willing to pay to fix it lol
“Yeah well, I mean, we still would have taken care of you. That’s why you buy from Apple”
What a joke 😂
*thats why you buy from apple*
*dont make a video about this one*
Bruh moment
ahahaha too late.
you're like a Doug Demuro for Apple products 😂
One cruicial diference. Snazzly actualy knows what he is talking about. Doug is most of the time clueless.
Doug is weird
I knew he had qualities that were familiar 😂
THIS is an iPhone XS
haha "here is why the iMac pro is worth $5000" HAHAHA
Good follow-up and glad they at least gave you a new one.
zollotech,
They only gave him a new iMac Pro because he has a RUclips channel. Regular users would have been shown the door, they would have had security remove them from the premises.
zollotech still...wasted so much time, trips, gas, time for product, bs repair time...when all of it should've been a non issue from the start. At the bare minimum they shouldve given him a $200-400 store credit along with the new replacement
Erica Rose Prior to being someone on youtube myself, I have owned Macs and had them replace them without any issues and more quickly than they did for Quinn. While I haven’t had this issue lately, I wouldn’t be surprised if they replaced it for anyone.
zollotech,
Those lazy incompetent idi0ts at the Apple Store totally damaged Quinn's $5000 Mac! They mangled the hardware, like a bunch of high school kids turned-loose in a computer lab. Totally NOT the way to treat professional hardware, and a *LOYAL* customer like Quinn.
Erica Rose that’s not true because my iPhone 7 has broke multiple times things like my sim car reader and things inside the phone broke when the phone was made. I’m on my third free phone and they gave me 300$ beats and I don’t have a RUclips channel about this shit
Instead of spinning around the issue, the SCREWS are defective. Period. Apple needs to address it by issuing a recall.
Unfortunately, they likely won't do it unless they are forced to do a recall. It's a product few will use made for a machine that few will use.
Given the bad PR and stated low numbers of units, it's a no brainer to do a recall on a ~$100 part.
GiuseppeM Hey... the screw is doing its best to screw you
If they recall it, just think of all the machines they will destroy trying to remove them
Droplifter Nice guess, but my guess is more like:
Apple designs his own screw size while the manufacturer has no tools to make the customized screw as precise as it should
I love how that employee at the store just had to add in "that's why you buy from Apple!" When probably some Chinese website would offer better customer care than that.
Machine totally destroyed attempting repair on defective apple product, then given back without saying anything about the damage hoping the customer wouldn't notice - "that's why you buy from Apple!"
I've had the smaller brands that ship SSDs ALL exchange defective SSDs that I mistakenly sat on past the end of the warranty. I admitted that I knew some of the drives I had piled up may be out of warranty and that if they can't do it because of that then it was totally okay, and while they made it clear it was a one-time courtesy, they STILL swapped all the drives including the ones that were out of warranty! They didn't have to do that at all, but they did. I was made whole by Asian companies that had no obligation at all to do so with a "smile" in the wording of the messages.
And then there's this iMac Pro "repair."
3:33 “we always take care of you. That’s why you buy from Apple”
😂😂😂
I just can't believe a VESA mount costs $80....what the hell. ($99 in Canada)...Just insanity.
It's £79 plus shipping in the UK, which at today's exchange rate is $105 USD / $136 CAD. Absolute joke.
What if the extra 19 dollars is due to better screws :p
give me 20 minutes, a vice, drill and hammer and ill knock one out for a fuckin scooey
adorbjune96 /screw :D
Unlike most people here, I did'nt batt an eye at $80 or even £79 for a VESA mount for a MacPro... however, getting a mount that 'A' does not use all the original screw points and 'B' does not provide the same quality as the rest of the computer. That that is what would (does) grind my gears. (thats also ignoring the support you got.. or did'nt get).
Wow I’m never buying an iMac
You should change to "Wow I'm never buying an Apple product" becouse frankly it's a terrible idea.
Welp at least you aren't the one paying their apple products, still the fact that they buy apple is what makes apple keep doing these horrible anti-consumer practices
Little Nyan Cat I think this is a one store problem, while I am a mostly windows buyer, I do own an iPhone, and they always seem to give mostly top-notch help.
I've had some bad experiences with both companies, however. It is always an isolated incident. And both companies have done some pretty awful things in the quality of life department.
dont buy anything apple. its all made like junk.
Hey guys are very mean and disrespect. we can all get along very much? and have peaceful times
It is just cheaping out on steel screws... Not catching shit like that on QC is just unacceptable.
Qc at a lot of companies are LAZY
Apple doesn't care about their Macintosh line of products. They want everyone using iOS because it's the real money maker for them. That's why they haven't added touch to MacOS. That's also why all the decent QC employees work on the iOS devices, and why the quality of the Macs have tanked in the last few years
Benjamin Haube But even iOS's QC has been pretty terrible for the past 3-4 years. Apple has a relatively small number of device variances to support - it should not be difficult for them to squash bugs. Yet they continually prove that to not be the case.
When you flipped open the box at 0:10 it came so close to falling out lmao
P D Linus could start the Linus award. “Dropping something expensive, and potentially damaging it”
i saw that too and i cringed so hard
Blue threadlocker shouldn't make screws shear apart with what looks was finger-torque. If they wanted some tiny-af screws on the back of the machine to look pretty, they could have sprung for some hardened ones if it was that big of a problem.
You can unlock loctite blue threadlocker with a hot air rework station or probably acetone.
The point is, they shouldn't have even put thread lock on a user serviceable and replaceable part....
0:10 I thought the computer was gonna fall out of the box
Well, at least you got a normal manager, and NO they don't do this for everyone.
I had an macbook pro repaired at Apple store,
And when I returned for another problem few months later, I've been told that whoever opened the laptop previously
(they did) caused damage (screws were not in place, and they used electrical tape to "secure parts", tape came undone, causing problems).
and that the logic board replacement would be $900.
Manager then told me that I either opened the laptop myself or that I took it to a third party repair place (false and false),
and that he can't help me.
Fucking figures. It's so disgusting seeing so many, many people with issues and that apple, more often than not, blames the customer.
Im not an apple consumer, never owned anything by apple, never will and this is absolutely fucking disgusting.
Don't get me wrong, in the past I've had some denet customer support from them, but for the last 5+ years their policies have changed for the worse.
Really depends on the manager too.
As for the products, I can't complain - I'm using apple stuff for work and prefer it over PC (i have both). Nothing comes close to Ipad pro + pencil combo in my field.
I would absolutely love to see you demanding a computer that performs like advertised, forcing them to go and buy a $US 7.000 PC delivering it in the Apple store.
Apple died together with Steve
I was thinking the same thing today!
exactly
thanks! someone knowing this trash
Apple was no different with Steve.....
Apple continues to stumble and fumble their way in all areas - design, qa, not updating products, poor software planning, lifestyle pricing. Sooner or later, people will walk. How do I know? I'm one of 'em, and between slow processors, poor qa with keyboards, downright silly pricing and poor migration support for us Aperture users, it's clear that Apple prioritizes how to squeeze $1.10 out of a dollar instead of creating quality products.
WORSE, stupid Apple customers stuck on needing a SUPER SIMPLE yet SUPER LESS POWERFUL computer keep paying ridiculous amounts for their computers like the chumps they are.
you mean $0.01 the cost from a extreme cheap screw to a very cheap screw is nothing buying in bulk. Even more so when you consider they are only making a few thousand of these adapters. And charging 80$ for a 2$ part in total including the box it was put in.
Maybe we should just all agree that Apple and their products are shit let alone their ability to service them. Building a computer and soldering half the components on to the motherboard when something could need upgrading or repair is criminally stupid although I've met alot of Apple users and a whole bunch of them weren't exactly kicking the door marked "SMART" down.
Apple is IN YOUR FACE producing products that have a best before date on them and stupid Apple users suck them up like a female porn star on her first day who wasn't told you don't have to swallow all ten guy's cum because that would be cruel and indecent.
You use them until they get slow and you throw them out. Or they fail and you throw them out. Upgrades? Right, if you want to pay 4x market price and void warranties if you even EYE a screwdriver next to a Macintrash.
Sorry, started apple, converted to PC and my life visibly became no only easier but I ended up with a whole lot more money in my pocket for more performance.
I don't think the screws are the problem. These tiny little screws alone are supposed to withstand the shear that is caused by the heavy case and are therefore heavily stressed. A proper design would prevent the screws from being exposed to this stress. That means that the mount has to be either extremely formfitting so that less stress is directed to the screws or you better design the mount in a way that no stress is directed to the screws at all in regards to shear. The design Apple chose is plain garbage.
Always hated Apple...or more so due to the ppl i knew who had apple products they turned into judgmental assholes. I can agree that back in the day apples shit was nice and wel made, felt solid, looked cool, not to me but i coould see iit and they were doing somthing new or at least their own thing. Just the customers turned iiit culty and douchey. But now they just seem way overpriced for what they are even with the Apple logo and desiign. I mean are they really just resting on past successs ? Its such a closed platform and all the shit from the Switch days are bulllshit now. Updates are auto done in background, no one hunts for drivers and updates and pc dont just randomly turn off for no reason. Pc getting running slow and being full of virus malwar etc is always really down to morons cliicking on random bullshiit "It just works" blah blah. Fact is apple was an alternitive to ppl who coulld not handle two mouse buttons and found windows hard to use.
“Too late” LOL I’m subscribing after that!
I'd love to imagine that the "Apple Social Team" is a bunch of geniuses with iPhones
You're not wrong.
Fantastic summation, Quinn. Good on you for attacking the process that led to this, rather than forgetting about it due to getting a replacement.
As for Apple replacing the machines of the average Joe, I’ve witnessed it time and time again, from iPhones to MacBooks. For me personally I’ve had 3 iPhones, one MacBook 12”, 5 MacBook Pros, 1 iMac, and 1 iMac Pro completely replaced after the return period. For the Macs, the 12” MacBook and one of the MacBook Pros was even replaced with a brand new next-gen model.
Thanks for watching, Andru! I’d agree that on the whole, Apple support is pretty good. This whole iMac Pro thing though is bizarre. It’s almost like a curse word where everyone gets nervous when you mention it. I think it’s because Apple hasn’t adequately trained anyone. It’s weird.
Completely weird. I had an issue with my iMac Pro that was something that any of us would consider to be minor. Enough to complain about due to the price of the machine, but minor enough that it should have been fixable same day (a regular iMac certainly would have been.) They literally did the same thing and swapped it out for a brand new model.
Surprisingly, I have a 10-core, 2TB, 128GB, with the 16GB graphics card. They don't sell these in the stores, and yet had one there to swap out for me. Very odd to make and sell machines but not have the parts to fix them. Usually that applies that things that are selling so quickly that you are backlogged on deliveries and therefore all parts are going into the production of new machines - but I think it's safe to say that iMac Pros aren't flying off shelves.
Andru you've now had ELEVEN apple products returned and replaced, yet you still buy their products when so many of their products need replacing? I'm assuming that the iMac Pro is bought for professional workloads, I'm at a loss why you would trust a company with such a bad track record for replacements with what is probably critical tasks.
Poopatron Poopatron I had products fail from every company that you can name. Out of the roughly 40 iPhones I’ve purchased, 3 needed to be replaced - and that’s the thing - Apple REPLACED them outside of the warranty period when there was no more coverage. They didn’t charge me for a replacement or a repair. Just took the old and gave me a new.
No other company - not one of the many that I buy from and deal with - has ever made that so easy. Zero. Hell, I had an issue with a Dell computer recently that is not only in the warranty period, but also within the RETURN period and I can barely get them to respond. Apple? I go to the store, show them what’s wrong, and I’m taken care of each and every time.
I’ve been buying their products since 2001, and I’ve bought everything they’ve released in that time period - many of them multiple times. I don’t expect perfection from any company - Apple or otherwise. The companies that get my repeat business are the ones that go above and beyond to take care of me when imperfection with their products comes up.
Andru Edwards
You actually paid for that service and your swapped out items and then some. Apple's over inflated pricing structure allows for it.
I'm a trained IT analyst (operations, not dev) and work for a fortune 500. You NEVER want something as cheap as screws to be the fault on a product that no expense has been spared in so many other areas. I'm over the whole Apple/PC debate, I just take each product for what it is good or bad. As a matter of fact, living in a windows android world I actually use a mid 2014 macbook pro. I use it because in my opinion it's the last "good" one they designed. Poor engineering is poor engineering, and for a company that holds vanity in such high regard you'd think they would go through insane testing on any product that's going to have their name on it. It sounds like this didn't happen, and believe me slip up happens for a company that's operating at that scale. However, where Apple fails is humility (see my point about their own vanity). They fail to be humble when they falter, and fail their end users because of their own self placed pedestal. It's unfortunate, and I hope they come back to reality at some point, because they've designed some of the best computing hardware in the world (for end users) in the past and I truly wish, and hope they get back to that soon. Sincerely - An IT guy who's in the biz
@Ironclaw XII The point is it should have never gotten that far. All I hear are excuses and they did the work knowing it was faulty. Please take your fanboyism somewhere else, because you Have to know this is shoddy work and definitely not the quality Apple portrays. Personal attacks on me isn't going to deter me from speaking the truth. The reality is this could have been a perfect storm of events but how they handled it and how they specifically asked him not to post this video....come on. You can't honestly think Apple can do no wrong...or perhaps you've sipped the Kool aid and you do in fact think that.
@Ironclaw XII also specifically to your point about my employment. The reason I mention that is we buy a piece of equipment that expensive it better not be due to screws or the person who decided to approve that equipment for company use is going to catch a lot of flak because when down time cost you thousands or more per minute you don't want to tell someone oh yeah the equipment was unusable because a piece of mounting hardware damaged it
You can count how many apple technicians there are. Simply by looking at the dislikes.
That's the Apple normies that don't know technology.
Apple nowadays setting the bar lower and lower... And also we all know their MacBook Pro 2016/17 butterfly keyboard failure issues. Apple, Tim Cock really need to pay much more attention to the quality control of their extremely expensive products... I am an 8 years Apple fan by the way.
Nah Macs are shit anyway
A few years ago I bought a top of the line MacBook Pro to use with architecture software.
Once I installed everything and started to use it I had a massive runaway RAM issue, where all Ram would be used within 10 mins and then essentially freeze the laptop.
Took it into Apple store and within a couple of hours they provided me with a brand new replacement Mac. This was because no one could explain the issue of the runaway RAM and it was put down to an internal RAM error.
Found out a couple of months later via a software update that it was an, at the time, unknown program error that caused that piece of software to consume all RAM.
Having seen this I realised that Apple had in fact given me a brand new Mac for no reason as the original one was completely fine!
After finding this out I felt so bad that I went into the Apple store and explained the situation to the same manager that had helped me out with the replacement. He said don’t worry at all, and that the reason you buy with Apple is exactly that reason. They will always help. I have been a Mac owner for over a decade now and have nothing but good words for both the product and the service they provide!
They knew the Apple staff wrecked your computer, but they hoped you didn't notice? Not acceptable.
“I’m an apple genius! ,But mostly I clean semen out of laptops.” -Nuclear Nadal(Dictator)
Riyan great just great
Beautiful
"What's why you buy from Apple."
lmao
It’s a good thing you took it back immediately for the the cosmetic damage, if something were to happen later they would pin the damage on you. How do I know, I got my MacBook Pro back from a 2nd keyboard replacement, I have no idea how they caused a hairline crack to the part where it says MacBook Pro, but I didn’t report it, and the keyboard broke again, on the 3rd replacement they took my MacBook Pro for repairs, broke the entire display and then they called be it happened due to the hairline crack, I then had to spend hours and 4 days of going back and forth on the phone on the phone explaining that the display was working perfectly before I dropped off and the hairline crack was caused by them and I didn’t report it because to me personally it’s not worth dropping off my MacBook for a dumb cosmetic issue. Anyway they ended repairing it without charging me.
I'm an apple customer, and I don't like what I see from apple these days...
Apple died with Steve
sad, but true...
Apple is digging their own grave. Between repeated media exposure of their shady planned obsolescence, poor design choices, and draconian control over consumer software options (Apple Store), Apple users are starting to "think different" about what their next computer/phone should be. For the premium Apple products charge for current generation performance, consumers really expect something special in return. Simply getting an Apple logo on your pretty new device isn't cutting it anymore. Apple is falling behind in innovation, their products do not stand out like they once did anymore.
You'd totally think this would be a public relations nightmare but where I work (hospital) all the apple users (physicians) do nothing but herald their iphones and imacs and ipads and iwatches(?). And even when the inevitable problems arise, most notable, but definitely not limited to, is the cracked backs on their phones, they are happy to part with significant amounts of money and be on their merry way. Many are impressed with whatever current android phone im using at the time.....however their sincere comment almost always goes like this "wow, the design is getting closer and closer to the iphone, very impressive!"
After my iPhone 7 is eventually unserviceable and not working, I'm switching to android. I've never had a mac and I never plan to either. I've always seen them as flashy money sinks
In many ways, I think the psychology of Apple ownership is as much about being a socially acceptable way of showing off wealth than it is anything else.
Only if Steve Jobs was still alive...............................I guess he died so did the creativity.
Chet Patel
More money than sense? a fool and his money are soon parted? scary these people are Doctors, I prefer the people to be cutting me open, who have my life in their hands to prefer function over form.
0:11 “I got a new iMac Pro” *almost falls off edge
Apple is going head first on the bottom of it's PR nightmare...
sounds like TIm Cook was *drunk* in the process of production.
He was probably like " *yeah ship it no one will notice* "
Imagine trying to tell someone they can't work a screwdriver. Wow the complexity. You turn it left and right but dont tighten it too hard. There. Complete mastery of the screwdriver arts.
Damn! Nice video. Apple damage control team was scared shitless.
Glad they replaced the unit for you, shame they made you jump through all those hoops though. In my experience I find that my experience really varies from employee to employee when dealing with their support. Some staff are fantastic and others are very think they know it all snarky types.
Vtudio It’s true. On the whole, Apple is still pretty good about servicing other devices, but this iMac Pro is like Pandora’s Box. Nobody has seen one and nobody is trained to service one. It’s a joke.
Snazzy Labs is long time Apple user is kinda stupid no one is trained for the iMac pro.
I bought MacBook Pro 2016 it’s was something faulty and next day I just get a brand new one.
Well they replaced cause it was their fault but linx mess up his Mac. Not the other way around
It's weird though. I mean basically it's still just an iMac but just significantly faster and in a space grey colour. But service is still mostly the same I'd imagine. Is the VESA mount for the iMac Pro any different from regular iMac's? Or would a regular VESA mount work equally as well? Still massive fault by Apple either way.
Glad you got a new replacement but they made you jump through hoops to get it. They're no better than any other service place.
The dislikes are from Apple
0:09 - Almost KO'd your computer there. Did Apple ever actually redesign the mount to fix the issue?
0:08 am I the only one who nearly saw the iMac fall? 😂
How did you fail at the timestamp
0.08
Aside the shit design, lack of training and professionalism, shady stuff, etc, I also have a sneaking suspicion that those are some BRITTLE-ASS SCREWS. seriously, having the far end break while UNSCREWING??? This even allows me to speculate those screws are made from that crappy Chinese mold metal (the one that crumbles from any sort of stress)
Chinesium.
I call them cheese screws because it's like they are make of soft cheese. Either they break, get threaded or the screw driver shreds the head.
@@fortawesome1974 Soft.. Hard cheese you mean? Don't think soft cheese can break...
@@mkzhero Ye, soft cheese just goes... 'squish'.
M2: "So do NOT make one about this please"
Quinn: "Ha ha ha... I was acting"
imagine just a very infamous dude in the same situation, he will sadly walk out of the store with his broken computer
Throwing a kicker here since you mentioned HP support... I still own a HP HDX 9494nr.... don't use it, but still have it for the nostalgia.
When I got it I noticed the included Blu-ray combo drive could not burn DVD's, so I contact their support. And discovered they had a specific support department just for my line of laptop. This is not a pro system... it was a media center laptop, but according to HP it warranted it's own support team. And they delivered big time. HP is one company who's customer support as well as personal support tools I have always admired and wish other companies could live up to.
Looks like 150 apple employees have disliked this video 🤣🤣🤣
Looks like 150 people who now how to use an Allen key dislike this video.
Lol
M1 sounds like you haha
How dare you.
What if he's secrely both
Me:
and
M1:
Jackson Hayes b
Snazzy Labs lol so offended
exposed
"Transitioning from PCs to iMac"
Oooh they are going to regret that real soon. 🤣🤣🤣🤣🤣
I'm pissed about the macbook pro butterfly keys... hope the lawsuit pulls through
your pissed at keyboard keys.. winning a lawsuit won't magically change your keyboard.
What law suit?
ImJustChew wow I never realized that sherlock...they are either #1 going to replace laptops with the issue or #2 replace the keyboards
Neon Blue Night look up "Class action Lawsuit over butterfly keyboard alleges five violations by apple"
ImJustChew
Lmao you clearly don't get it, do you
Damn, I wish I could make a video that gains recognition every time I have a problem with Apple😂
yeah I'd be making millions
I mean.... don't buy from apple, you won't have problems with them...
Your Toilet doesn’t flush?
You’re gonna need a whole new house
iCribs 🤣
They boned me on an iPad Pro 12inch that had a manufacture defective LCD screen that they COULDN’T repair. Still within warranty. Make more videos like this. We need to shame their customer support to step it up
in what way? refused to service? wouldn't replace with a new one? just curious.
Jonathan Paul define defective.
You need to give us more information than that. I get people telling me all the time that its 'defective' when they broke it. Or broke somthing near it "but it was still working fine for weeks after I did it..".
Paul Sim There were burns around the edges of the LCD. Watched it get worse from barley noticeable to very obvious at times. No damage to chassis. Never opened. Never dropped. The worst part is that my “Senior Apple Care Specialist” told me I had to drive to my Apple store (2 hours away) to have them repair it. I told them on the phone that I repair Apple devices and know that they don’t solder the boards in stores and that they would have to send it out anyway. The specialist told me that it was my only option other than sending it in for 2-3 weeks while they diagnose and ‘attempt’ to repair it. I couldn’t give it up for potentially a month so I drove it in. The first thing they tell me when I get to the store was that I had to call to talk to Apple Care because they couldn’t repair it in the store. 2 hours away from home I almost had an aneurism. Thankfully one of the employees came over and verified that it was manufacture defective. They told me they would order a new one with my engraving and have it shipped to my house with a box to return my defective unit. 3 weeks later I call to see where the new unit is... no notes about my trip to the store, even though I had scheduled an appointment. Now, months after I first noticed the issue and called, I am back at square one. Send it in and in 2-3 weeks they will let me know if they can repair or replace. Absolutely horrible experience with Apple Care. This cost me about 10-15 calls to Apple ranging 45min- 3 hours EACH. 2 trips to the Apple store, 8 hours total and 6 hours of wandering around the mall killing time until they would see me. It’s like the stores and the call center have no communication whatsoever. Neither one knows the policy of the other. Love their products. Hate the customer support.
Ahh you have a custom engraving?, Normaly they have replacment's instore (or in my local stores case, due in stock in two weeks). Offering to send it for repair 2-3 weeks is not the same as refusing the repair, and especialy for a 'custom' case I feel this is reasnoble. My Local store ammusingly has no warrenty replacement iPad Pro's of some specifications for two weeks!! - ha! stock.
The rest of your customer service support was shit. What did they hope the Apple Store could do diffrently? Where I live (UK), no apple agents replace iPad screens. They are all swapped out. So in the case of an engraved one, they would RTB it and order a replacement. If the unit was to 'bashed' to get replaced, your repair would be refused. And a paid for repair via an apple agent would be the cost of a replacement unit (with a slight discount).
So yes I can see why your pissed off, it should of been make clear, like it or lump it, you would of known you need to send it for repair (2-3 weeks). All the extra hassle you endured, and 'undocumented' visits all came from that.
No wonder the new apple computer stand costs 1000$
lol yes because its "screws free" !!!!!!
but you'd better know how to use magnets......
Wow, I did not yet make that connection!
That computer is waaay overpriced. You can build a high performance pc for $2,000...
Justin Evans dude for $5k you can build a freaking beast with sli and stuff
That high performance PC is not going to have a Xeon and Vega. Stop talking about SLI and core i9, this is NOT about a gaming PC. This is about a workstation.
182duhkj1hwif8y98y2h3ed If that is a workstation you can build a better one xD
182duhkj1hwif8y98y2h3ed Also u can build a pc with Xeon and Vega :P
182duhkj1hwif8y98y2h3ed
that makes zero sense, you act as if Xeon and Vega are Apple specific products. They obviously aren't.
Thanks for this video, I was thinking to buy an Apple Imac Pro but after your review (and Linus as well) I'm out ... what a crappy company and service
This is not a "pro" machine, so it shouldn't come as a surprise that they don't support it like one. Real professional gear has high performance, expandability, and easily servicable modular parts. The MacBook Pro and the iMac Pro have none of these.
Anyway, glad you got it sorted out, and good luck with the new one.
You clearly don’t edit video or work in IT.
dcast777 How do you get that?
no IT technician uses Apple, lol. I come from the IT. And i hardly know a developer uses Apple to develope. I know one and he just did that because he was forced by his company, they needed an iOS App.
I work for an MSP and plenty of the tech's use Macbook Pro's. In IT you have to support both so having an Apple to test on is beneficial. You can say you work in IT all you want but again, you probably worked a level 1 helpdesk somewhere.
Because I know plenty of video editors and people in IT and many of them use MacOS. It's not the majority but there are plenty that use them.
Not sure why anyone chooses to use MacOS now a days. Apple clearly don’t give a fuck about their computer line anymore. I moved away from Apple in 2016 and I’m loving it. State of the art kit in a PC box for a fraction of the price. As web dev I’ve got the exact same workflow I had before. I never thought I’d say it but Windows 10 is actually solid now. Once it’s set up properly with decent apps. What keeps you using it? Final Cut?
When I look back to when I was using Mac, I was just a snob about it. I would compare inferior sub £1k pcs with my £3k iMac and say they were awful. Truth be told with both OS’ set up properly there’s very little difference when you are actually working, both have pros and cons. Some of Mac OS’ failings I just made excuses for or didn’t fully appreciate that I’d just learnt to work my way around them. Like the Finder being utter bollocks for example. Going back to building my own PC’s to my own perfect spec is totally empowering and very satisfying. Far more so than buying my computers from a company that can’t engineer a VESA mount.
Richard Dale the only reason why I kept my MacBook pro was to use FCPX on the go. But personally using a PC to editat home and and Android phone as my daily driver.
The one and only thing I miss is Airdrop.
Just buy a damn gaming computer jeez
ZTOX if u haven't read our comments properly. I'm a PC user. I just keep my MacBook around cause I have fast turnarounds for the videos I produce for clients.
Why do I need a 3k gaming laptop when my 1.5k MacBook can do the job I need with FCPX
Come on be fair
Sam Wen Jun Dude it's called Adobe Premier or Avid Composer. Hollywood dumped Final Cut years ago when Apple eliminated Final Cut Server and removed the ability to have more than one editor in one project at a time.
Avid is what the industry uses now and people with stricter budgets use premier or Magix (formally Sony) Vegas
lakorai2 hey i do know that. But occasionally as a freelancer I'm contracted to edit videos on the go with fast turnover (within 1-2hour for events) which is why I still edit on FCPX.
Don't go throwing around "professional" names or workflow when it doesn't even apply to each person use case.
I do edit on premeire when I back home when I'm on my PC. Im just a dual system user
The audacity of these "geniuses" to give back the broken product back to the customer, just after that say that "oh, when i saw that, i said its bad and not gonna work". Yeah, sure, thats what happened, not that whole staff was expecting for buyer to not notice the damage and just dont complain at all.
apple doesn't catch a lot of things or just don't care
chris89127 or it's more likely on purpose.
They knew about the iPhone 6 bending, but they shipped it anyways
10 years from now I doubt Apple will be selling computers. Their number one priority is cell phones and watches. Their computers have been on the back burner for years now. That's why they started using a lot of the same parts as PCs so they don't have to spend much time on PC/Laptop/Server development.
i actually love their phones and apple watch but HATE their computers so true
Arent they switching away from the current CPU architecture again tho?
Now that I think about it, does Apple even still sell brand new server computers anymore ?
"Arent they switching away from the current CPU architecture again tho(ugh)" Until it happens it's hasn't happened.
Apple's whole gimmick is how compatible their products are with their other products, if you have one apple product like the phone and no other apple product then you'll see how annoying their tech is but people who buy all of apple's products love how easily they synchronize with one another. As an Iphone user with a pc I have no intention of getting another Iphone when I'm done with this one but maybe I'd be thinking differently if I had a mac, apple watch, and an apple tv (Products that I currently don't have a need for).
I don't understand the 3700 people who disliked the video for someone sharing a genuine experience.
3:33 "thats why you buy from apple"
Im dead xDDDDD
This video is the exact proof that I never buy Apple. They are all shit.
I agree
for 5,000 dollars I can get one of the BEST PCS !!! omfg
Exactly! A £2000 imac is full of parts that can be found in a £500 pc.
5000 dollars on a pc is freaking overkill. Imagine 2 Rtx 2080tis with Intel core i9 and 32Gb DDR5 RAM
@@enashimo no, 64 gb ram.
@Sofiane Bouattour kinda agree with you there, 64 is overkill much
@@enashimo But if you anyways were to spend that on an iMac Pro instead then why not get some sexy 64GB ram for a sexy PC instead.
0:08 I had a mini heart atack because the Mac almost fell flat of the floor 😂
The managers oversaw the work...let the employees sweep the damage under the rug. If they did this with you think of how many other customers they've allowed this type of half ass repair job happen to. Good on you for recording Apple admit they were in the wrong as they should have let you know what they damaged the first time.
Exactly. It's great how the "managers" take credit for spotting the problem with the repair, but did nothing to stop it going out the door.
Look up louis rossman's channel, he does repairs on apple devices. He has encountered all kinds of crappy repairs coming directly from apple.
Quinn, thanks so much for the update on this. I'm a 30+ year Mac veteran and I can tell you that this really pisses me off. I also think it would be difficult for the average consumer to get the same outcome. Cheers, JAYTEE
Thanks, mate!
This is why I build my computers. I know how to repair them.
And ironically the screws there almost never break although their products are relatively cheaper than apples and are also not meant to be unscrewed and screwed regularly.
"Thats why you buy from apple" right...
I bought an apple phone once..... it was less than two years used certified refurbished by apple. Went in to get a repair on the charger port and they said they couldn't do anything on it whatsoever because the phone screen was replaced and wasnt apple.
@@Anna-tc6rz ridiculous...
Anna G well the warranty is a year and non authorized repairs void the warranty. Should have gotten AppleCare smh
very nice job exposing apple with their flaws. I was never an apple fan of any sort (atleast after steve jobs died)
and this is just another reason, anyway looking forward to more videos on this!
WHAT ABOUT LINUS
Lolevsky, I remember scratching an I-shaped hole in the broken screw with a file, then unscrewing it. Day after that I bought a proper screw at a car shop, so this repair is really from two to five days if you are really don't want to go out at the first day.
"HA HA to late" LMAO love it
He know who you are!
And I really don't know if there would do this for regular customers.
I know I am very late but here's my opinion, note that this might be completely wrong in your POV but this is mines. Recently, my family saved up and brought one of the M1 MacBook Pros for New Years' for me and I was pretty happy! Ofc I take care of it because it's the most expensive thing I own and if it were to be damaged, I am 101% sure that Apple wouldn’t have given me a new M1 MBP. Well, anyways I am super happy that you and Apple were able to come to a solution!
Time to support Louis Rossmann OR build hackingtosh computers :D
You go boy! Get well soon. Love you.
Cheers!
I'm coming back to this a year later and 3:44 is my favorite moment ever on your channel. 😂
"Chris B"'s post was full of errors. For one thing, he seems to be under the impression that steel is the only ferromagnetic material that exists, which is not true. His magnet experiment proves nothing. Second, as has been said, since this is supposed to be installed by the user, any special-handling requirements (like heating it) _must_ be included in the manual; duh. Third, what about the "geniuses" at the Apple Bar who also struggled with it? Do they not know how to handle a screwdriver either? Finally, he admitted that he hadn't even tried installing his VESA kit, so his opinion of its quality is meaningless. 🙄
Mr. Snazzy is an influencer so he gets a replacement. As for the rest of us, the outcome could be very different.
That email from this company guy... _"We are excited about the transition to Macs and look forward to your story helping Apple find a solution."_ Meaning: 'Oh god, oh god, what have we done, now we are stuck with this expensive nightmare, please Snazzy, _do_ something, because we are now so aware that Apple won't.'
quality comment
3:31 "that's why you buy from apple"" LMAO