Jessa Jones corrects Apple on data recovery and gets banned!
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- Опубликовано: 31 мар 2019
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ALL CREDIT TO CBC FOR PRODUCING THIS CONTENT: • Expert disputes Apple ... I am posting it to my channel as my best friend & colleague is featured in the video and want to share her participation in it with you all.
👉 Jessa Jones RUclips channel: / @jessajones
👉 Jessa Jones' business website: www.ipadrehab.com/
👉 Jessa Jones' board repair training course: www.ipadrehab.com/index.cfm?Pa...
My followup: ruclips.net/video/_b3tnN7AtkI/видео.html
Good followup
What a pleasant lady Jesse is, thank you for sharing this, Louis!
@@Flaakk youtube collects the data. his viewership (last i heard) was .3% female or something like that. it's just a fact, not an opinion
"Not unless you have money to burn." Oh the irony. Buying iphone is already burning money.
I met the guy from Apple HQ who is/was the person in charge of AppleCare, he came down to basically tell us we weren’t selling enough. An unhappy man who was very distrustful of users hence the bullshit we see today.
Apple bricked my son's iPhone 6. Took it to the Apple store. Their advice was to get a new phone.
We did...an Android.
Noice 😃👍👍
nice
Im not an apple supporter, but it looks like you dont want to state why they bricked it lmao
@@Pedro13542 Probably Error 53
Did u throw the phone in the representatives face before u left the store?
Customer: “I’m having trouble with my phone”
Apple customer service: “Have you tried buying a new phone?”
They said yes, we got an Android.
HA HA HA HA HA! Apple Customer said laughing a lot! Followed up by "IF YOU CANNOT HELP YOUR CUSTOMERS ACCORDING TO THEIR PROBLEM THEN I WILL SWITCH TO ANDROID AND NEVER LOOK BACK IN BUYING AN APPLE DEVICE BECAUSE IT IS SHIT LIKE THE EMPLOYEES INSIDE APPLE!
The fanatical Apple buyers that'd plunk down $ 1000 + per new phone, crowding into stores to throw money and credit cards at Apple...those heady days could be over, now, as Apple sours loyalists with arrogant, misleading, and way too expensive customer service.
@@awakenedsoul2638 The employees aren't shit, apple is, apple would be a hell of a lot better if it didn't tell it's employees to be shit.
@@gllwsclbrtr Correct. Apple is the one telling their employees what to say and what not to say. I know someone who worked for them. It's a very stressful job my friend quit after becoming a level 2 support. They have all their employees sign an NDA btw.
"Money to burn", you say? When she only charges when she recovers the files?
The truth probably is that they want you to pay fore more space in iCloud.
They want you to buy more products
Yeah, they want you to buy a whole new device and they use your data recovery question to try and up sell you a new phone, desktop or tablet.
You should be using a cloud service anyways. Any electronic can break so backing up 2 hard copies and cloud copy for important files is necessary. But that doesn't change the fact that Apple is scammy as heck. I avoid them and was annoyed I had to use an Apple device for work. It's been a good device but I've had really bad experiences with them in the past.
Gaslighting works in the big picture.
Apple factory in China has to have nets to prevent their employees from jumping off the building. What do you expect?
All these nets and I still can’t catch feeling
The nets are not around "apple" factories. The nets are around Foxconn and several other big tech company factories (which are in Taiwan not China by the way). Major companies that use Foxconn -- Acer, Amazon, Apple, Blackberry, Cisco, Dell, Google, HP, Huawei, Intel, Lenovo, Microsoft, Motorola, Nintendo, Sega, Sony, Toshiba, Vizio.... so I mean basically every electronic device you own probably has at least a piece made in their factories.
"employees"
slaves*
@@sevaul when Apple is the biggest client and they provided all the equipments foxconn were using to make those phones?... this was Apple's factory and foxconn was the front they rented. they did for years in the one factory in shenzhen. They knew what they did was driving people to kill themselves and ignored it. Then after the news broke in 2010 they had to scatter like roaches. They find new fonts and continued. Just because there were companies using foxconn doesn't mean they were in the same factory nor were they aware and control like Apple.
@@nhankhuu5643 I still can't believe people think that big tech companies care for people at all
BTW, we made it to 800,000 subscribers. Thank you so much to all of you who have made this possible.
Louis Rossmann , Brother Louis! Congrats on your 800k subscribers!
Thank you a million for all the hard and amazing work you do every single day!
Louis Rossmann @9:03 I would pay good money to see you do that to Apple 🍏
GOOD MONEY!!! 💰💵💴💰
Thank you for the great content and being a leader in your industry who actively looks out for consumer rights
U will hit the million soon
She's amazing both of you are 🙌
Molecular biologist gets phone out of toilet then teaches herself to repair phones better than apple and starts a buisness.
This woman is a godamn genius.
She's a genius unlike the self proclaimed ones in Apple stores.
like she wasn't before she even knew what an iphone was... lol
I'm just impressed someone with that much intelligence was able to unbolt a toilet and take it outside to demo it. I have a friend who is extremely intelligent ( not Einstein smart but he's a smart guy ) he couldn't change the air filter in an old car or any simple task like that, for her to be that smart and have that much common sense puts her at the top of a very small stack!
@@TheWabbit she got a PHD for molecular biologist, thats a high level knowledge, for her unbolt a toilet is like teaching her children about basic biology
@@ghoond1314 that's where you're wrong, usually those with a high level of education can barely do basic tasks such as I explained. I live outside a top college with many extremely intelligent people and let me tell you it's not normal for someone as smart as she is to have lower level skills also.
I left apple products when an hour long video i shot could not be downloaded from the phone until I paid for a monthly cloud service. They were holding my data hostage, and probably violating anti-racketeering laws in the process.
This company is predatory, and exploitative, and should be boycotted in my opinion. I will NEVER buy another apple product. EVER!
So , it looks like their greed is losing them revenue instead of increasing it.
Yes and no. They’re the worlds first 1 trillion dollar company and they’re currently the most valuable company in the world, so it seems to be working for them. I love apple products but I hate when they do stuff like this
Connect your phone to the computer using usb cable. Unlock the phone. Tap trust on the promt that pops up. If you are using a mac open image capture. on windows open the Microsoft Photos app. Export your video.
Windows: support.microsoft.com/en-us/windows/import-photos-and-videos-from-an-iphone-to-pc-2e4e4db4-4c3d-041c-b88f-3ee4358dd95e
MacOS: support.apple.com/en-us/HT201302
Exporting videos should not have needed iCloud.
@@MarvinTurner Yes it is possible in this way, but when someone spends a fortune for a phone, it should support limitless wireless transfer .
nah, their target demographic is stupid people. There are a lot of them around...
PhD Scientist vs. "Genius" Bar.
Most one sided fight ever.
If only apple hired actual competent people who knew a thing or two instead of people who just read the script they were given
@@beckham3533 It wouldn't matter if they hired Einstein to be their lead technician at a call center or Genius Bar, because if Einstein doesn't follow their deceptive business model, he would probably get fired or "let go" for some reason. It starts at the top almost always. Only way to change it is to slap Apple in the face with enough lawsuits or stop buying their products as a way to vote with your dollar.
most underrated comment
this was awesome for her to recover these people's travel photos BUT, the most wonderful thing was when she recovered photos on an ipad of a hiker who was found dead. The family wanted to see his photos of his last days and anything the photos could tell about his passing and get closure. That was super-amazing! Apple had told that family and the police there was nothing they could do
The more I read these comments, the more angry I get at Apple. If it’s true about the hiker’s IPad, then Apple should be brought up on charges of obstructing a death investigation! Why can’t they be charged? It’s costing the public real money and trauma. I’m sure they put money in the right corrupted politicians pockets to keep it from happening or even being investigated! Shit, I just bought a new 11 Pro. If I saw this blog before hand, I would have seriously considered something else, maybe just as good or better for less money. Now I feel bad (and gullible/stupid) for choosing Apple. Well Apple, there will be a next time and if you don’t clean up your act, I’m giving my business to someone else. I’ll bet this really scares you. Assholes! I’m an alumni of Jessa’s Practical Board Repair school. It is just awesome what she has done and created. A very special person indeed. Well at least I can replace my own screens now, but I still refer customers with bigger issues to Jessa. She’s got to be the only person on earth at her level. Assuming her parents paid for that gold plated education, I wonder what they think? Be nice to them this Christmas Jessa. I had my first and only kid at 62, I was praying every day not to have twins or worse! But I love her to death and wouldn’t want it any other way.
PS: The other big scam is the insurance! I made a legitimate claim and the F’g insurance company sent me a rebuilt POS that never did work right! Why I had to shell out for this new one. Nothing like getting it from both ends at the same time. So no insurance on this phone. Most definitely get a good case for your phone, that’s the best and most effective insurance and it’s only one premium. I manage to drop the thing almost every day. Another Apple scam, build phones that will break on the first drop! SMH.
some would call that obstruction of justice
Bruce Chamberlin Yeah strange isn’t it? Consciously withholding evidence for the purpose of commercial interest would seem very illegal to me.
I can’t imagine me doing the same and not going to prison for it. Yeah sorry mister detective but I didn’t want to tell that your victim was in my store and was picked up by somebody in a car, it could hurt my business and I don’t want to ruin the amazing profit of this year, so I said no he wasn’t in my store. Come on, no big deal right?
To me that is textbook obstruction, consciously witholding evidence with corrupt intent.
@@brucechamberlin9666 I switched to a Surface Pro last year and haven't looked back. It's a fine machine and the full size USB port on it + no dongles makes me so happy. Dragging myself out of the Apple ecosystem (mobile device wise)
one of the best feelings in the world is when you fix someone's device after they are hopeless and turned down by everyone.
ikrrr
especially turned down by the multi billion dollar company that manufactures it...
Yep, I've repaired a few USB memory sticks in my time where the plug has been snapped off, soldering tiny wires to traces with the solder mask scraped off, resulting in extremely grateful people :)
@@nickdvorchak1534 I just wish more people would boycott Apple. They make nice devices but leave you SOL when it comes to repairing them
@@JohnDoe-gm5qr the only thing about Apple that I like is their macos operating system. I use that in a hackintosh, but refuse to buy their overpriced devices.
Imagine Louis and Jessa setting up a repair academy together to show big apple boy how support should work! I’d totally take some courses and learn to save more electronics! Thank you guys for all you are doing
The problem is that sooner or later Apple phones (and computers, in time) will be unrepairable and unsalvageable. Apple actually invests more on each new model to make sure they'll get to that point.
They'd just implement more 'screw you' functionality that they'd have to fight. Go Android or go home. You'd be better off with a windows phone.
Apple would send a herd of lawyers and hit men after them. This is very big money. Very big!
Apple is in the business to sell new product and not repair. Bravo to Jessa, your business is about to explode. All the Best!
"your business is about to explode" in the sense that some Apple Ninjas are gonna put some iBomb® under her desk because she's telling too much
@@Dr_Hax her* she's*
@@tswan137 yeah i'm not smart with english pronouns
If the right to repair act doesn’t pass, it’s only gonna get harder to make repairs
Quit buying Apple products, and this problem will fix itself.
...Or you could just be responsible and back up your phone... regardless of brand.
@@AngelArsFoundation the point of this video is that apple is lying to their consumers.
ALL companies lie to consumers. Apple is just an easier target because they are so big. If you don't want this issue to effect you then simply back-up your computer/phone/tablet - and then this is a non-issue. Moving on....
@@AngelArsFoundation not all lie as badly as Apple.
Not really. Microsoft and others are constantly opposing the right to repair.
I’m so ashamed of you apple. I’ve used your products for over a decade but I’ve had enough of your 1984 tactics. I don’t like windows and android is not my favorite. But I’ll learn to live with both instead of tolerating your abuse.
Its a cult, they invest in the "image" of Apple more then the products themselves. What does soldering components and putting artificial barrios in the design in order to force more money out of your customers upfront say how they view their customers ? What does intentional design flaws that limit the life of theirs products say how they view the people who keep them a float. Its a status symbol thats more akin to an abusive relationship and you only stay to the degree in much you have respect for your self.
Please consider using Linux as your OS along with your Android phone. KDE Connect is an excellent way to integrate the two. If the couple in the video had been able to use this product backing up would have been as simple as wirelessly transfering all the pictures from the phone to the pc. And the wireless sharing works both directions. Both devices just need to be on the same network and have the application installed. Linux unlike Windows respects your privacy. Give it a try on a live usb or in a virtual machine.
@@nobodylmportant There's a lot of reasons to use Linux. Absolutely agree. More power to the Penguin!
Penguin Power!
I absolutely hate Apple at this point but I don't think I'll stop using MacOS. iOS has almost always sucked and at least Android is a much better alternative as long as you stick with something like a Pixel. Otherwise, I've been running Linux Mint on a lot of desktops.
"not unless you have money to burn" being used as a taunt by apple "customer service" employees is hysterical
It's a very unprofessional reply, no matter how you look at it. This reply alone throws Apple off their stupid entitled status.
I used to work for Tier 1 support for Apple in Columbus, OH, under a company called electronic youth that was then renamed due to a horrible reputation. It was the first and only job I have quit due to ethical reasons. I was asked to lie to customers during my training and when I asked them: "Are you telling me I am supposed to lie to the customers?" they said, "No! Just avoid telling them the truth." So here is how the lying was happening. If you called with a known issue that had no official resolution to it, you could not tell them it was a known issue and that there was no resolution to it, even if the customer directly asked you if this was a known issue. Apple would tell you to look up whether they were still under warranty, regular first 3-month or purchased extra warranty (up to 3 years from the date of purchase). You were asked to try and sell it to them, full knowing what their issue was not repairable at that time but not being able to tell them it wasn't. You followed the Apple knowledge base you could show your customers too, but on your side there was a section at the bottom called Apple's Eyes Only, where it told you things you could never tell your customers. As a tech, if you told them, they would send you to court. What is even more messed up is that once you realized you couldn't tell them there was no way to fix the issue currently, they had links to a never-ending set of bogus steps of troubleshooting, designed to make the customer think you were working on their problem, eventually tiring them out so much they would just hang up. Apple was doing this for two reasons. On the one hand, to buy them time so they can find a solution to the issue, which I understand fully, and the other, maybe even more important to them, to never seem like their products were knowingly faulty and they could do nothing about it. It was easy after that to claim, "we were working with the customer on resolving the issue, but they hung up the phone before we could finish." Those circular troubleshooting steps I talked about, could last for hours. I knew of techs that were on the phone over 3 hours. As far as how they treated their employees, the ones in the cubicals and behind the phones, not the hip ones in the clear glass Apple stores, it was horrible. They would only pay you $8.38 an hour, with a promise of 50 cent raise in the first 6 months, which no one ever got. I met tech who worked there for 3 years and still were paid the same as day one. They scheduled you one day for 13 hours straight and the next for 1 or 2 hours, and it changed every week. All of this to say, I am not surprised at all they did this. They are the primary reason I am not in computer repair any more.
Yep, here we are. We have reached the moment in history where 'impossible' is now a synonym for 'not profitable for us'.
@
xn bomb And yet it ~could be very profitable for them. If they got into the data recovery business themselves, they would not only keep customers happy, they'd likely be able to sell them that replacement phone more easily, and would win people over from Android. I myself own an Android, and before that a Windows 8.1 phone and before that a iPhone 3GS. The 3GS only had one thing going for it: thousands of apps(that I would never use). My Nokia Lumia 920 is the best phone I have ever owned, and there was still nothing wrong with it other than there were no more updates being pushed to it since it was so old, and my most used app, Skype, no longer worked on it, so I went to an Andriod because of stuff just like this video reports, and I'll most likely stay with Android until something better comes along.
Impossible.
That has ALWAYS been synonymous. Especially since Tim Cooke took over Apple.
Tim Cooke is purposefully destroying Crapple from the inside.
@@ImpendingJoker No manufacturer that I'm aware of offers services like that because it goes against their bottom line. Regardless of it being another revenue stream, it would directly compete with sales and their push for cloud storage if they offer a comprehensive service like that. I'm not saying your idea is bad in any way, it's just a level of business that modern companies that strive for "all the money" happily sacrifice "customer care" to ensure their bottom line. Especially when they push a mantra that idolizes the latest and greatest over longevity.
Very well said
Apple: "You can not recover the pictures and if you want it done by someone else, you are burning money."
This brilliant lady: "Not only can I do it, I will only charge you if I am successful."
Apple: *surprised pikachu face*
Do surprised pikachus lobby congress to ban third party repair service?
Apple Manager : "But that is not how it works!"
Don't soil Pikachu with Apple....
It's more "raging german kid".
Apple are actually pure evil... along with anyone who works for them.
They're not suprised, they know full well that they can recover them.
Instead they get angry , and do what they can to shut down their business
yup most companies are no good for anything . they're greedy . the lady in this video seems like a truly good person :))
You know things aren't really alright when molecular biologists with a PhD start fixing iPhones for a living
Yeah, in the molecular biology field, aka academia. Anyone can fix an iphone, there are instructions on the internet. I haven't bought an apple product since they changed firewire to lightning cables or whatever. I like recording music and if I have to keep upgrading tens of thousands of dollars if peripheral equipment just because I got a new laptop it's ridiculous.
It's all about how bad do you want to fix or learn something , if you want it bad enough you will teach yourself ..
Ever see the movie the postman ? When kevin takes on the law 8 and he tells the dude , you know why you can't fight ? Because you have nothing to fight for !!
The problem with degrees like this is that there are very few jobs available so you essentially have to relocate to find work. That’s ok if the other spouse has a more easily portable jobs like if they’re a nurse or doctor but if their job is also one that often requires relocating you end up having to pick between your family and your degree. Just aren’t that many job openings in any particular city.
@@syenosis Back in the silicone valley days , college America and several others was just making up degrees and collecting tuition of 75,000 , then when they looked for job placement people was go bag some groceries ETC , or silicone valley folded and the whole industry fell off the planet , but hey the people are still on the hook for the 75,000 plus fees and interest ..the education system is the biggest fraud industry in our lifetime , thanks to the corinthian colleges and the two french men that but it together in America . They got rich super rich and living like kings in france ..
I'm a former police officer turned computer programmer... Shit happens. I was never meant to be a cop, even though I thought I was. And I'm a much better programmer than cop. You end up finding your calling. The greeks called it "Telos".
Back in the mid 90s I had an apple disk drive that was not working. A certified apple repair shop charged me $100 to tell me it could not be repaired.
My uncle cleaned it out with a little wd-40 and it worked perfectly
Hank Hill approves this message (y)
Why did you pay when they did not fix it?
Why I support “Right to Repair” !!!
And people still defend Apple, absolute joke of a company
@@Jack-00 EEEEH xd
Damned sheeps huh? smfh
Ihavenoidea sorry mr Android
1 trillion dollars is no joke, and as scummy as they are on their phone software and all their hardware, their computer operating system is actually way more customizable than windows.... ofc there is no documentation.
@@Jack-00 They make good phones? Since when? Lol
This is one of the reasons I don't buy anything with an "i" in front of it.
What about iFixit?
@@UmbreonNation Too expensive also.
So no internet at your house?
not an icecream person?
@@Drunk0nCustard I love ice-cream
Holy mother of god! She has a PhD from frickin Johns Hopkins and trained herself to be an Apple repair person. You know what she was clear about learning some transferable skills during her graduate school.
I have refused to buy their proprietary crap for literally decades.
I've hated them since the Apple II. Way overpriced compared to competitors, and if you're a developer they can pull your license without giving any reason and within a week your software will just disappear off every device. Fun times. Actually not, Apple is a big stinking pile of shit.
Cool story
I won't buy their products either and for the same reason. If I need a UNIX OS I'll use anything but Apple and their proprietary file formats.
When in the late 70's I discovered you could not buy after market hardware for the apple computers I refused to buy one and have never bought anything made by apple. If I buy it. It's mine to do with as I wish. I'm certainly not going to buy an iphone that costs apple 200 bucks to produce with slave communist labor. I'm sure you've heard about the anti suicide nets around the top floors of apple manufacturing plants in china.
100% AGREE!! I've been Anti Apple from the Beginning!! What ticks me off now is the rest of the Big Tech going Proprietary too!! (Microsoft!!!)
Louis Rossmann and Jessa Jones are the face of the today's world. Repair, reuse and save the planet. Way to go guys!! Love you both!!
But the guy in black turtleneck said Apple is the best. I am confused!!! :D
You guys are my you tube heroes... why replace when you can repair replace or reuse by upgrading compinents.... hell i had my galaxy note 4 from release till the phone was no longer compatible when 5g only .. then I upgraded to a note 10+ 5G the note4 is used kinda like a tablet for games that will not work with the note 10...
Save the world? Lmfao. Dude, they just repair electronics.
@@rcajavus8141 that I've seen too often especially getting my note 10+ 5G replacing my note 4 I repair before I replace anything that I have the equipment and tools to do it... trying to sell me the over hyped and priced phon... I played with it sales guy made me want to order it on-line without someone getting a commission.. based on sales price...
@@rcajavus8141 apple is the best in convincing stupid people that their products are actually worth the cost 🤣
Stories like this make is so incredibly difficult to own an iPhone. For a company so focused on support, it's astonishing how anti-consumer their policies are.
Jessa is a BOSS. I had scheduled to take her workshop last year before Covid cancelled everything. Can't wait to finally attend later this year.
Having known a couple of these Apple techs, I'm not surprised -- there was always an air of condescension about them and their abilities as opposed to those of a PC programmer and systems engineer. On the other hand, what else could you expect from employees of a company who uses slave labor in China to produce its products.
I love Jessa Jones! She defended James Damore when the Google memo leaked. She is an amazing, smart, and logical human being and I personally think we need more people like her in tech.
Anyone who has a brain defends James Damoore. His memo was the exact opposite of sexist just noone bothered to read it.
Thanks :)
She is not as smart as you think. She wants to force company's to release tools for decrypting devices.
@@Amixus That is a lie. I believe that excessive unnecessary security such as automatic usb restriction should be opt in, not opt out. As it is today, if you crack your home button, your phone is dead at update because you can't "click home to recover" due to forced usb restriction. That's ridiculous.
Need more level headed tech mommies
Went through a similar experience, water damaged phone fell in the beach water, wouldn’t turn on , Geek Squad & Apple said they couldn’t fix it... went to a little family phone repair shop in my neighborhood, & a 16 year old kid there fixed it in a week ... those companies just want you to give in your phone (so they can sell it again refurbished) and make you buy a new one
yup
At least the kid could probably save unbacked-up photos you're never likely to be able to take again... (like of pets or people, at least sand all looks the same) I would expect Apple to build me a time machine so I could re-take the photos 50 times.
A lot of it is because the type of person these companies are hiring these days. They won't pay anyone that can actually fix things, so beyond rebooting it or selling you a new one they don't do anything, and they will say nothing can be done so you buy a new one. Lost your photos? Should have got locked into their cloud storage. Even if they wanted to help you, there's no realistic way for them to lay down a plan to teach all these employees how to retrieve data from water damaged phones, most of the employees themselves are nothing more than braindead consumers following a flowchart.
Yup. Or they take it apart, clean them up and use them in newer phones. Nobody knows if 1 piece came from another phone anyways.
I've always been against Apple and u just confirmed my hatred towards them. Thank you
But why “hatred”? I mean a dislike - okay.. but “hatred”
@@luvour_8128 Lots of reasons for that....There are many videos this this channel itself that will prove it..
@@luvour_8128 Because they deserve HATRED. If you don't like it, take your overly sensitive candy ass off the internet.
@@Bri-bn5kt I actually don’t mind. I would have appreciated some facts so I can rethink and change my mind but instead I got some childish stupid “IF YOU DONT LIKE IT FUCK OFF” argument.
@@luvour_8128 Oh no! What will I do now that I failed to change your mind? That... that was my whole life's work! Oh please, overly sensitive stranger on the internet, take pity on me and change your mind! Don't you know my whole existence is validated by your shitty opinion?
“-sacrificed her $100 toilet for her iPhone that costs several times that-“ even if she wrote the iPhone off she wasn’t just going to keep flushing and save the toilet.
Apple: "If we can't do it, no one can."
3rd party: "I can."
Apple: "no, you can't."
3rd party: "I can prove it."
Apple: "You're banned."
Reporter: "Why are you banning people for showing you up?"
Apple "..."
Apple: YOU ARE BANNED FROM TALKING AND MAKING VIABLE ARGUMENTS AND PROVING US WRONG!
If we can't fix it, we'll fix it so nobody can't
Lesson learned, never ever do business with an unreliable counter party. Unreliable counter party number 1: APPLE
Avoid them like the plague!!!
@@walhalladome5227 Hah. Just wanted to type same kind of response! Well, there comes a day once when someone bans Apple...
@@keefazstudio I can see Apple making a sort of suicide memory incase the memory gets removed from it's original place.
Also on a side note, Apple being bad? no! :o
Apple probably has an internal flow chart where all choices eventually lead to buying a NEW Apple product.
And with the most extra services like back-ups in the cloud.
Best comment I've seen in awhile😂👍
Who wants to see this as a hilarious voice dub of Sheldon's friendship algorithm?
@Repomeister but the option of buy android just leads to buying a new apple product. :P
Except that I bypass that flowchart and ends up not buying one at all.
"time to get mommy's phone" as mommy the molecular biologist swings a sledge hammer at her commode. That is priceless!
iDidn't Graduate Grade 12..... Construction Worker and Truck Driver are Jobs that iHave done, among others..... You know that guy that murika calls it's BFF and iT's name is bibi 'Meleikowsky"? He's not a 'Semite'(whatever that IS, eh) he belongs to the Gentiles' ARYAN R1a Y-DNA Haplogroup. There Will Be a HUGE Price for 'murika' to PAY!
This is one of the many reasons I switched to MS Windows and later Linux as well from Apple.
They don't want to admit that it's all about the money
1,000,000,000,000 $ company , trying to shut down small independent cellphone repair shops that fixed iPhone products , because they just want the customer to buy another expensive iPhone instead of fixing it for less money. It's no secret , it's all over the Internet how they want to rip people off .
Santa is a elaborate scheme to promote unnecessary spending
@@miguelmedina1991 Not just that but also scaring people into uploading everything to their online storage so they have more data to use, analyse, sell, target ads, and train and test neural networks.
What is there to admit? A 10 yo can figure it out in 2 minutes.
8:00 "Not unless you have money to burn".
Well I'm using your products...
Lol
That is also inconsistent with saying that there is no way to recover the data.
@@DovidM Technically yes, as there's a difference between saying it can't be done at all. and it's such a long shot you'd have a better chance winning the lottery.
But practically speaking they said the odds of it working are so bad that your basically just throwing out that money. which to me is not significantly different then saying it's impossible.
@@CrossRoadsOfTime Lol but the odds aren't that bad, it was a flat lie.
HA HA fucking NAILED it
Wonderful to see how much we know about the world with internet and other forms of communication.
Just remember never to buy anything Apple.
Amen. Yet the mindless idiots that buy it for the status symbol don't give a shit.
8:03 "Not unless you have money to burn." That's ironic, coming from an Apple employee...
Having money to burn is my idea of buying an apple product.
but I didn't see anything in that post that identified him as an apple employee... it's a forum, ayone can post there... this seems really stupid...
@@allexio There are some in the video that are apple company, and their official view is that they want people to buy a new device instead of paying someone to recover your data.
Was not an Apple employee
TheIceWarrior wasn’t an apple employee, was someone from the community
Louis - You are a first class guy for not only publicizing this, but for posting it on your channel.
kcgunesq well, Apple deserve to be exposed for lying to their customers. Why not? I’m glad Louis posted the video, because those greedy iDiots deserve to suffer. I have an Apple device, but I am NOT looking forward for a new iPhone.
Not only did he post the video. He also posted all of jessas business info in the description. They have the same methodology about apple and both deserve the best.
@@PerfectBurn101 I agree. My point was just that I appreciated Louis not worrying about her being a competitor.
@@kcgunesq I don't think either of them have to worry about competition. Their biggest competition SHOULD be Apple, but they refuse to do the work that they do. I mean the company that makes the product should be able to service the products they make cheaper than any other 3rd party. Its like Apple doesn't like to make money. Every customer wanting repair that they turn down is lost business. Especially if they don't convince them to buy a new phone. Even if they think a new iPhone is the only solution, they can still buy a used one rather than new from Apple. If they go that route Apple makes no money when someone buys a used Iphone.
"Genius Bar"?????😂😂😂
I loved the original shape but gave up on them after 6.
Something happened to Crapple after Jobs died; part of the company died too. I think it was the part where Jiminy Cricket stayed.
Jobs was a lifelong crook, too. They had got such a huge market share and a giant cult following by then that they could really start to abuse the customer, just like the sweatshop workers that make their phones.
@@orionsghost9511
Actually can't argue with that (was trying to b nice about Jobs), but, as u say, he was as dodgy as all the other "business" people.
Could Jessa consult a lawyer for libel by Apple? Further a lawyer might become interested in a potential class action lawsuit for all the lost data.
I doubt it, if epic games couldn’t hurt apple I don’t think she can
No, she cannot. When you go to a forum owned by a company, it's like being invited to someone's house. The owner is free to ask you to leave for any or no reason at all.
This woman is a highly intelligent professional scientist. Apple geniuses are basically one step up from serving shakes and fries at Burger King.
If you're able to serve fries at Burger King and work as an Apple genius you're overqualified.
Andrew Newton you've meant that apple geniuses are few steps down from from serving shakes, fries and burger at fast food restaurant. few steps down on evolution ladder.
Lots of extremely intelligent, talented, and hard working people work at Apple, so this is not really true. Apple also prides themselves on honesty, which is kind of ironic here. I used to work for Apple, and know a lot about their corporate culture. As far as working there goes, the people working at Apple are smart (highest rated tech support for many years in a row), but the people calling the shots have an ugly side. It's really really sad, what this once great company has become.
One of the only stances I stand behind is "customer privacy". I was working there when the FBI wanted to get inside of a terrorist's phone to see the inner workings behind these terrorists, and I proudly stood by Apple when they refused to completely undermine their multi million dollar security. People hated Apple then, but I was PROUD. No, Apple isn't going to throw away everyone's privacy, just because they get some bad press. But this hatefulness of the Right to Repair, that's just sad.
@@markschwartz9905 Ironic considering they recently got busted for spying on people through their microphones to "improve siri" regardless of your privacy options. One dude who was tasked with listening to recorded conversations even came forward and talked about just how much of their users' private lives were revealed.
Jobs wasn't a saint but ever since he passed away literally any and all innovation at Apple ceased to exist. Stop fooling yourself if you think they care about your privacy. They don't. Just like they don't care anymore about anything but vacuuming your wallet for every last penny.
The only thing I will agree with you about is that not every member of Apple staff is an "idiot", like the Rossmann cult would have you believe. For sure, there are morons, but I think it mostly comes down to certain stores, with certain employees, and a great deal of laziness. It wouldn't surprise me if the employees are even tasked with pushing for more expensive repairs regardless of what they actually want to do. This is a common practice in various different businesses.
One step under*
Can't they just save the pic in the SD Card?
Oh wait...
Mate, that killed me lol. 🤣
Then microsd got corrupted and bye bye data
@@lucagiuliani5195 unless it's old and worn out (or a Chinese knock off) there's no reason that should happen, it'll survive being wet just fine unlike an iphone and what are you suggesting then? That the alternative of paying $300 or more for data recovery is better?
Or just be waterproof like all new top end phones are. S9s go like 15 feet without damages. Most phones can do 5 feet tho, no prob
@@0xsergy iPhones have also been water resistant since the 7(? from 2016) I believe. I'm not sure what version the couple had, but if you see in the video the screen was cracked anyway, so the water resistance probably wouldn't matter as it could get in through the cracked screen.
Calling a salesperson in a shop a "Genius" doesn't make them a genius or even knowledgeable.
Great take JK, everyone thought they were certifiable 130+ iq geniuses before you made this comment. Well done.
@@tryhardfinessedyou Did ye? Aye?
Best phrase in the video, "I'd like somebody to just smack them and say, You're not the boss of me."
The world needs more people like Jessa Jones.
Shes indeed quite smart and impressive, but, she also makes me think of that shitty netflix show. Unfortunate, lol
Proudly watching this on my Android.
Watching on my 144hz screen laptop with a rtx2060 is so nice compared to the macbook
f f also much more expensive.
For sure! Any android with a microsd. Set photos to save to microsd. Phone = dead? Just pop out the card and it's there. So simple.
f f peasant
Shamefully replied with my iPad
I love how going through that couple's set of photos has a random picture of Tom Brady in the middle.
Excellent report, sad story.
We live in a society where the truth is often "banned."
JustTheBeginning have we ever known the truth in our lifetimes?
Banned? Your comment is not censored, is it. But of course companies are using our ignorance. Apple is not the only one, printers are famously bad in this regards.
YOU CAN SAY THAT AGAIN
Yeah, like how Alex Jones was banned for exposing the truth about Sandy Hook. Oh, wait...
For the sake of more money
The best wake up slap in the face Apple could get is when more people drop them and use other equipment.
I am on my last iPhone and also my last Apple computer.
same
That's already happening, people are no longer buying their products! I also stopped using apple.
The question is does other companies offer any better support. Yes apple is shitty on repair but who is better currently. I want to purchase products from companies that acutely support their users. I do not know if Samsung, Hawa, Sony ect offer any better support.
You will love having 2 mouse buttons.
@@BAGELMENSK What? I can't even imagine how Macs look, never seen one irl but by the specs I saw online I guess I would laugh at the person owning it considering they spent huge amount of $$$ on underpowered device. Same goes for iPhone. Why get something shitty for 1000e+ when you get get a way better device for 500-700e?
Great report
this need to get out there, have my like and comment !
How did she find out how to rescue her iPhone?
"Hey Google!"
😆
I use duck duck go
@NinjaRider777R ok boomer. who uses google for anything other than to check vbuck flash sales /s
NinjaRider777R the worst search engine? You are delusional
@NinjaRider777R
Identity politics aside most of the searches are better than the competition if you were a polyglot you'd understand m
@NinjaRider777R Huh, I literally put "/s" at the end and even if you don't know what that means clearly vbuck flash sale is a joke.
Apple: "she can't do that, ban her, or something"
Tim Cook: Patience, Apple.....She will pay!
star wars attack of the clones reference/
In Bangkok there is a Mall called MBK that has an half a floor decanted to cell phones and a dozen shops that will replace anything inside your cellphone. It is cheap and fast. 30 minutes, say over a quick bite, you can get a new display on your phone along with a new battery.
Good for you Jessa
I watched it last night on CBC - and I couldn't help but think of you Louis.
KiltedTim: "Louis Rossman is a fraud. He can't even fix anything."
WTF!!???
Apple : you are better then us at repairing OUR product = BAN
Jessa may be better than Apple at repairing iPhones but Apple is better than Jessa at creating new iPhone sales. And that's all that matters to Apple.
xoai00 I’m sure Apple knows just as much, if not more. They just don’t care to fix it, so they lie just for u to spend more money. As long as ppl keep buying this shit they will continue to use shady business practices. If u don’t care why would they?
They cannot have her pointing out that they are full of shit on their own message board now can they?
xoai00 You are advertising your service on our website that’s stealing money and quite dumb
Apple is saying, “If it’s broke, don’t fix it.”
I find it despicable that no value is being shown by Apple towards their consumers data. The whole point of a device is data! What’s the purpose of no help is being given to try and retrieve customer data? I’ve been watching Louis and Jessa repairing these devices and used that to start Microsoldering in my area, it’s a great feeling when you fix a device that the customer thought was “beyond” repair and have all of their data intact! Great work Louis and Jessa!
I've been doing IT for a well known non-profit organization. Trying to keep the apple devices squared away has been nothing but a headache. I used to love apple. Now, not only will I have nothing to do with them, I tell all my users that I simply will not support their devices. I've also recommended (repeatedly) to the board of directors how costly apple devices are, not only to buy, but to upkeep. And soldered RAM! I haven't seen such innovation since I was a kid in the 90's. Cuddle up to Linux. You'll be glad you did.
moral of the story just dont ever buy apple
I’m banned there, too. Makes me proud
Me too. I just mentioned Louis RUclips channel and got instantly banned
@@hoherspatz9573 😂😂
@@hoherspatz9573 woah really imma try that
Apple and apple employees are the cancer of society.
Dude i'm going to make an account just to try that that's hilarious to think that they have a Louis rossman filter
Well done Jesse. I wish you were near. Love your work
I had seen this when it came out, and the first thing I thought was “Hey! I wonder, no I’m sure that Louis knows this kind lady”? I didn’t realize I was on your channel @Louis Rossmann !! Keep fighting the good fight !
"Not unless you have money to burn..." You only pay if she can get your pictures back.
TwinFlyDSW “Not unless you have money to burn” more aptly applies to why you would even consider buying their overpriced junk in the first place.
@NintendoHacker44I also had a 2008 MBP as well. Graphics card fried just outside of the 3-year Apple Care. Black screen. Toast. Went around in circles with customer service. There was a known issue with the card. Message boards were awash with comments re same. I spent hours on the phone with them. I got an offer of a discount. I went ahead and ordered another laptop. Then I noticed that they had not applied the now-disbanded educational discount (which would have been more than the lousy 80 bucks they'd offered). I asked what's up. The rep (bumped up a few levels, to boot) said that it was my choice. Either the 80 bucks or the edu discount. I said, hmm, edu discount (which would have been around 120-150...I can't remember) or 80 bucks? Which one should I choose? I was livid. It's been a full-on hate ever since. I've got a late 2012 iMac that has run like a dog since updating to Mojave. I've got an iPhone 6 that is a piece of garbage. I think they USED to make good products. Now Tim Cook only thinks about policing his platforms for white supremacists, and funding pride parades. It's become a joke of a company.
@NintendoHacker44 I agree, their last batch of macbooks before the USB-C switch still run great, and the the hard drive can be upgraded to the latest gen NVMe drive fairly easily. Quad core i7, 16 GB ram, retina display, and fastest hard-drive available in any laptop, not bad for a 5 year old machine. However, I wouldn't buy the new macbook without any user-replaceable parts.
The Apple statement in response characterizing Jenna's service as "money to burn" is factually wrong statement that is designed and intended to negatively effect the character of Jenna. The statement fits the very legal definition of slander/libel.
@NintendoHacker44 mac book pro from 2008? okay, so when you are doing stuff and it just boggs down because apple has no concept of cooling a cpu then you are getting less than half of your processor power. I'M sure it absolutely cruses when you are watching youtube and checking your email....laughable point bro. But i will say they USED to be good products untill they started smelling their own farts and LIYING to their customers. that is the key point. Buying anything from them in this day and age just says how uninformed people really are. Have fun w/ your Fisher Price, Easy Bake Phone. I will cross my fingers that your data is recoverable when that piece of crap mac book breaks. You arent crap just the device. You probably are a great person but dont keep important data on it and dont use it for anything important. Please.....I like your Name by the way. Bad ass. :-)
P.S. So they dropped it in a lake right? they would have been told the same thing if the LCD screen WIRE inside became loose. A fucking wire? wow APPLE SHAME ON YOU>>>>>>>
This buffles me...Apple could charge hundreds of $$ for data recovery and their ridiculously loyal customers would gladly pay it...
Tony Beefteki , they don’t know how to do that, lol :)
Apple benefits more from pushing product, selling phones, etc. Being able to recover your phone's content also means people are less likely to sign up for apple's backup services, which is another loss for them. Everything Apple is designed to keep attached to their products in every which way. They're trying to treat their products as heroin addiction, basically.
@@hellangelzx Potentially. iCloud services are 99c a month for the base plan...which is 50 Gigs, more than enough for hundreds of thousands of photos. Data Recovery is *EXPENSIVE* and Apple could (who am I kidding, totally would) charge an even more premium fee for theirs. Your average Data Recovery service is anywhere between $250-$3,000, typically $1/Gig plus a flat fee for labor, etc. If Apple even went middle of the road (which, of course they wouldn't) that's a LIFETIME of iCloud services. This comes right down to them simply wanting you to pay full price to replace your phone.
I dont think many of their apple care technicians are trained to do this kind of work
They try to avoid all repairs and push new devices. Its probable that iPhone motherboard level repair is simply not in the scope of services that apple is able to offer. Changing this, and training their techs would cost a lot of money and would likely mean increasing pay for techs with that expertise. Those factors combined could mean a loss for apple.
I doubt it, but its possible
But who would pay for the cloud storage if they know they can easily recover their content?
Ty Louis 🙂.
Thanks for this Louis .
she protecc
she attacc
but most importantly, *she got ur data bacc*
Please shutup
Lye Zaard
Some people can’t think and act for themselves. Sad really
@@bassmanaustin this is true
My new favorite!
Lol 😜💕
Apple loyalists, this proves that Apple official forums are not very reliable and that other people are there to REALLY help you.
"Lalala...I can't hear you..."
I love Apple, but I know first hand their forums and in-store “geniuses”, know absolutely nothing about their products or even IT in practice. It’s actually embarrassing.
my mom had her battery replaced recently (a few months or so)
i overheard one of the supposed 'techs' talking to another customer about how basically all the independent and unlicensed repair shops make things worse, etc...
sadly, i'm about the only one in my family who believes you should be allowed to, or even know how to fix your techno crap when it breaks, so bullshit like this actually flies with them!
JF F When I say Apple, I mean their products - like I said, their geniuses know absolutely nothing it seems.
@@Gx5379 Have you watched the CBC report they did on Apple last year? They interviewed Louis, the iFixit headquarters, and even exposed Apple at one of their stores in Toronto via hidden camera.
Had an SSD fail in a high end laptop manufactured by Eluktronics. I called them up and they said "send it in for warranty". they sent me back a replacement with all of my data still in tact. i popped it into the laptop and it booted right up, good as new. anyone who understands storage media knows, as long as the media is undamaged (or minimally damaged), with enough work the data can be recovered in part or in full.
"Women are appropriately cautious..." says the woman who took a sledgehammer to a toilet on the grass with dogs walking around who got hit with the shrapnel.
I love her DIY attitude towards electronics!
@@mrspoopy3227 XD, mate you got some issues
@@ArranAsh No, not 'some issues', it's "SOME SERIOUS FUCKING ISSUES".
lul.
Mr Spoopy = Apple interrogator & hitman confirmed.
@@mrspoopy3227 Not with that attitude!
I've never had anything but problems with my iPhone.
"I've never had any ... problems with my iPhone." - iPhone autocorrect
😂😂😂👍
It would be funny if it didn’t infuriate me because it is true. I try to convey important information to people about what is happening in the world and Apple makes it as hard as possible . It’s like the computer knows what you are doing and is working against you.
Lawrence Keenan And it will become even more difficult. We do not see the slow finesse. Until it is apparent.
☺💖💎🏆
I have problems every time I get a new update and about the time I get things figured out again they update and change something else. It's like having to share a computer with your co-workers and there is always some clown that always has to play around and screw with the desktop.
Yep I love it when the CBC investigates stuff cause , they usually do a very thorough job of finding the truth !!! And great for Jessa Jones !! , good vid Louis !!
When are people going to stop buying Apple phones?
Fool me once, shame on you
Fool me twice, shame on anyone else besides me
Android is killing it right now.
Yeap folks need to leave the 1000 dollars phone on the shelves. I'm still using my note 4. Just replaced battery twice for 10 bucks. I will never pay 1k for a phone. 1990's metro cell used to give you a free Ericson phone, 2021 companies think they are doing you a favor for selling you a 1k phone F that.
There is a reason people buy apple phones. They will stop when there is something better.
@@Arkangel88Mr there's many better, people buy it because they don't know the shady shit apple does or they use it as a status symbol
@@Arkangel88Mr Or they aren't aware there is something better. That happens alot.
Why is Ford killing it when Tesla is now the real deal? Because "Build Ford Tough" is all some people know.
Apple:
Jessa Jones: You can recover it, don't worry. Here's how.
Apple: Wait that's illegal
They didn't say that. They are saying you are stupid and delusional if you think data recovery is possible.
@@jamesisaac7684 it's a meme
@@jamesisaac7684 r/woooosh
Oh no no. It is legal, it's just "not fair" remember?
Community: (refers to apple)Wait that's illegal.
Jessa is literally an iPhone doctor.
Do you think she should get a sainthood..because she performs miracles that apparently aren't possible, according to Apple? :P
amazing! this is great - money is the only issue. I've been disassembling macs for years, I stopped with the modern solded comps.
Great video thank you
The more I hear about apple, the more I abhor this company. Scammers under legit cloak.
Louis Rossmann, thank you for all of this, and for sharing your knowledge.
us pc guys have been trying to tell you all this for a very long time but we always get shouted down or ignored im glad yall are starting to get it.
Actually they have to spend a lot of money for the smooth running of the phone....u see... But they do take margins at higher levels.... Their revenue was 70 billion nearly...they spent 54 billion on parts and service... So their profit was 16 billion... They take nearly 21 percentage in profit...
Meanwhile my phone has an SD card. Thank you Samsung.
Damn, my phone auto-backups for free without iStupid Care - damn you Google I love your Pixel series.
@@timo1383 I use onedrive auto backups. And samsung backup. My google account was hacked last summer. Using as little of their services as possible.
I was really disappointed when I bought my Galaxy S 21 and it didn't have an SD card slot
@@CompetitionChris that was the reason I decided to get an A- series G galaxy instead of an S- series. Those still have an SD card slot.
Well this didn’t age well sadly
Where else have we heard that big tech doesn’t want to hear the truth?
They don't want others to hear the truth, they know the truth. They are crooks.
2:28 when you wake up too early and didnt get your coffee, than went to work and put your sweater on backwards....
No way in the world Jessa could have purchased this much advertising. God Bless and good on her.
Still waiting for Assle to buy a few Congressmen, and pass a new law... (of course, does not apply to the Chinese)
No way in the world The Settlers of Catan could have purchased this much advertising either.
$1000 dollar phone vs $300 repair
@@lukel.5815 $300 repair for a water damage is absurd to be honest! I've cleaned dozens of laptops and charged like 20-30$ including saving the customer data!
@@momchilandonov
Recovering from iphone not the same as laptop..
Louis, I respect you for how you treat other people's contact. You report it. You don't give it a twist and make it about you. Thank you.
3:45 what the freakin heck, she didn’t even wait for her dog to step away before swinging her sledge hammer!
poor thing :
how do you think it became a pug ?
Hats off to people like Louis and Jessa. I used to repair the avionics on F18s in the Air Force back in the 90's down to PCB level but it wasn't anywhere near as complicated in terms of density to new devices. Even more so, everything for me was documented, whereas these folk go in to uncharted territory and still come out winners. I'm still happy recapping old Amiga's for people, and the odd C64 when they show up, but I don't delve much deeper any more. Seeing these videos, and knowing what the big corporations are doing to consumers, makes me want to tool up my workshop to help fight back against the system. Kudos.
And yet, those apple's sheeps would probably dismiss this as an April fools joke...
Apple Fools joke, hehe.
cuz it's all year long in Cupertino
Please stop using that word
EDIT: Actually that seems about right
People feel very invested in the idea that there must have been a good reason for spending so much money on their apple device. Of course, not all Apple devices are equally bad or equally over-priced, and people who have been very happy with their Apple devices often still feel the need to defend Apple just out of a very mis-placed sense of loyalty. People are prone to doing this with any major brand, they feel like owning a product from a particular brand makes them a part of that team.
Even a brand which actually does make the best products shouldn't be treated as your friend or ally. You never know if they're going to keep making good products, and things often can take a rapid turn for the worse if they get bought by another company. You should always keep an open mind, and don't assume that your product is good or well made just because you haven't had any problems with it.
Me: Looses phone charger hey I need a new charger apple: oh sorry you'll need to buy a new phone to get a charger
How do you loose a charger? I've never seen a loose one only tight ones.
Neil Kelaita lose * loses * loose means something else. (Example) The tire on his car is loose. He has a loose screw in his head. She loses her mind. Don't lose my phone. Getting the picture on lose & loose ??
@@neil2451 For some of us English is not even our 3. language. Show some respect and try not to become a grammar nazi.
@@rekleif sure, but it's common that native speakers have worse grammar knowledge and spelling than those who are not native speakers.
Mikko Määttä My 1st language is Greek. Then English, French & Spanish.
I remember back in 2003 when iPods were replacing Mp3 players, something just didn't sit right with me about Apple. I didn't like how they were "toys" compared to real electronics. I ended up building my own PC in '05 and loved being able to customize. I was just in high school but able to discern that products of equal quality cost $1000 more.
wow why didn't I see this post earlier... I need to just start from day 1 until now to see what I missed and I better act quick...I haven't made backups
160 Apple employees/executives wish they could ban Louis Rossmann from RUclips.
I'm sure if they'd bought RUclips, they would.
@@DigitalYojimbo over Google's cold dead body
Only 160
@@puddysauce I'm surprised at how bad RUclipsrs are at reading comprehension; *they'd* , past tense, but I guess that's what you get with such a low barrier to entry.
"I would like someone to just smack them"
Someone already has and his name is Louis Rossman
I’ve been able to get a few phones to sync after being run over by cars. Put the motherboard into a good phone and attemp sync. It has worked even if parts of the board aren’t working, like the headphone jack, etc.