Interview Question: Tell me about a time you handled a difficult situation

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  • Опубликовано: 11 июн 2024
  • You'll definitely encounter this question during your next interview, so make sure you know how to answer it!
    For more career tips, visit careerly.co

Комментарии • 357

  • @ms.marybenjamin1652
    @ms.marybenjamin1652 7 лет назад +531

    my problem is I get too nervous and dread interviews because of the questions.. sounds silly, I know. but it's a part of life. everyone has to work and this is what you have to go through to get work..

    • @careerly
      @careerly  7 лет назад +111

      We hear you- most people on the planet hate interviews and get nervous. Try to re-frame it as: these people are looking to solve a problem - how can I help them? If they call you for an interview that means they are interested in talking to YOU! So, think of it more like you are a consultant walking into a client meeting, and they want to hear about what your ideas are.

    • @ms.marybenjamin1652
      @ms.marybenjamin1652 7 лет назад +12

      thank you.. I'll give it a try.

    • @anac8448
      @anac8448 7 лет назад +13

      ms.mary benjamin I agree ! But keep in my mind that employers are well aware of nerves, and if you happen to stumble or get a little shaky , just stay focused and answer the best that you can. It won't impede on you getting the job. Good luck

    • @texasstrong9605
      @texasstrong9605 4 года назад +2

      Omg I get super nervous too!

    • @debbiezenaida
      @debbiezenaida 4 года назад +5

      I hear you. It is THE WORST stress ever!

  • @shaneyk3620
    @shaneyk3620 8 лет назад +672

    I watched all of your videos before my interview and It helps me a lot ! Today I got hired and I want to Thank you for it!

  • @brownjellow1
    @brownjellow1 5 лет назад +52

    The tough thing about this kind of question is that requires improvisational skills

  • @edwigekafui1865
    @edwigekafui1865 8 лет назад +22

    I love that you give example for each situation....thank you, it's very helpful!

  • @davidwalker2289
    @davidwalker2289 9 лет назад +123

    The acronym S.A.R., (Situation, Action, Result), is a great formula used to remember how to efficiently answer modern day interview questions by 1) Explaining a scenario, 2) Focusing your answer on the actions you took - there should be three - and finally 3) Provide an explanation of what the outcome (result) was by the actions you took.

    • @dotterel
      @dotterel 2 года назад

      Love this. Thanks, David.

  • @letstalkcareerswithsara
    @letstalkcareerswithsara 4 года назад +12

    This is my favorite question. It is being asked to check your critical thinking and decision making skills. I always advice to mention not just at work but in any crisis happened in life. You answer will determine if you are going to be independent thinker or not.

  • @deltadawnize
    @deltadawnize 7 лет назад +8

    Thank you so much for helping me ace interviews. Through watching and learning from you I've had job offers whereas before I used to fail interviews.

  • @marydickinson1695
    @marydickinson1695 5 лет назад +2

    I am grateful for your videos. Once I view them, I feel more comfortable answering the questions!

  • @stevenftw2
    @stevenftw2 6 лет назад +14

    I remember one time when I was playing Tom Clancy's Splinter Cell on my Xbox and I was in the middle of a mission where I had to sneak past a large group of enemies. I ended up tripping an alarm and alerted all of the enemies of my presence. I quickly proceeded to exterminate the enemies until there were none left. I ended up beating the level and resolving my difficult situation.

  • @Brissieskater1
    @Brissieskater1 4 года назад +5

    I have attempted to answer this question in an interview but didn't do so well, this video is certainly food for thought.

  • @onyinyechichukwuma689
    @onyinyechichukwuma689 5 лет назад +3

    I love this. Thanks

  • @Jazminn26
    @Jazminn26 6 лет назад +3

    This helped me so much! Thank you!

  • @nurealam1206
    @nurealam1206 4 года назад +3

    Great tips. Thanks a lot.

  • @jeanetejostcollet3111
    @jeanetejostcollet3111 4 года назад +3

    Great, thanks a lot!

  • @yjenny8028
    @yjenny8028 9 лет назад +5

    Situation,Action and Result---Done!

  • @CorcoranAL
    @CorcoranAL 8 лет назад

    Excellent...!!!!...

  • @ARYAN-KHAN78654
    @ARYAN-KHAN78654 5 лет назад +22

    Here in the uk we use the STAR (Situation Task Action Result) formation

    • @agatastaniak7459
      @agatastaniak7459 4 года назад +1

      It's forced upon everyone worldwide now and honestly it's so generic and artificial than no matter how hard people try to answer it well HR team is never happy. And well, in general there is a lot hard scientific evidence that torturing people with so artificial questions requiring artificial answer under circumstances in which normal people are not familiar with HR latest fashion and methodology gives very poor results. And well, the truth is everyobody wnats to just suck in personal data into latest tracking software. What should be forbidden since people are looking for a job not for another spyware to spy on them. If they would like to apply in the future for the same job they hae brains and now how to contact a company. Plus research proves that majority of people answering this question in a completely different way would do the job equally well, so what the point of asking such questions if it's artificial question providing an artificial answer which doesn't translate at all into quality of job performance? Unless of course companies want to just spend money on organising all this circus. I guess even electricity consumption in a room in which people are asked these questions costs pretty penny.

  • @leogenseeds3052
    @leogenseeds3052 8 лет назад +3

    this helps alot.....! Thankyu

  • @mothersdormlife
    @mothersdormlife 3 года назад

    Great video! Thank you for sharing! God bless you!

  • @Dearmknight
    @Dearmknight 6 лет назад

    great video and advice - thank you.

  • @myemmotion
    @myemmotion 4 года назад +26

    You've done a great job with this video!

  • @dkg5168
    @dkg5168 5 лет назад +4

    Ma'am thanks for these videos,I got placed , great vidoes and advice

  • @frankellis6335
    @frankellis6335 4 года назад +32

    I am glad someone decided to drop the "T" from the STAR method. T can be the part of S, if necessary.

    • @JosephUsher
      @JosephUsher 4 года назад +2

      @@810Celery It's a good thing you don't need to use any of them to pick up your unemployment check.

    • @nyinawumwamiespe157
      @nyinawumwamiespe157 3 года назад

      @@JosephUsher upp

  • @integritysurveyingltd1833
    @integritysurveyingltd1833 7 лет назад +4

    Great advice

  • @darsanlal7
    @darsanlal7 5 лет назад

    SAR is really wonderful. It helped me a lot for the answer.

  • @branbeelotus
    @branbeelotus 6 лет назад +1

    I was asked this exact question during my interview.

  • @dijonnestricklen7840
    @dijonnestricklen7840 7 лет назад

    Great job on everything

  • @najwaemir1564
    @najwaemir1564 7 лет назад +3

    Can you do a session for the final interview with the chairman?

  • @muhammadabbasarif4394
    @muhammadabbasarif4394 8 лет назад +1

    Like the example...thanks

  • @alinwater1715
    @alinwater1715 5 лет назад +4

    I actually had this exact situation and had the sames actions and results. Unbelievable.

  • @MsShanku
    @MsShanku 6 лет назад +7

    you are real HIRA, for me precious

  • @waro808
    @waro808 7 лет назад +16

    that scratch on the wall isn't my monitor, thank goodness.

  • @4unavi1
    @4unavi1 6 лет назад

    Hi ... I have been a constant viewer of your video and helped a lot during the interview times .. I would recommend the videos to any one who is looking for a job change

  • @vanessadennis3575
    @vanessadennis3575 Год назад +1

    I get very nervous when in interviews. I start stuttering and messing up my words. My mind goes blank. Easy jobs like McDonald’s don’t ask questions like that but it’s more to like than McDonald’s.

  • @Parthsean
    @Parthsean 7 лет назад +1

    Thank you! Great information.

    • @careerly
      @careerly  7 лет назад

      Thank you for the feedback!

  • @yahyadhashiru9507
    @yahyadhashiru9507 9 лет назад

    Of more than the 100s of videos I have watched, I think this is the best for situational interview answer I have watched. Because I got to learn that i have to have at least 3 actions. One was not enough. Thanks for sharing your knowledge with us. Cheers

    • @careerly
      @careerly  8 лет назад

      Yahya Dikeni WOW! What a compliment Yahya! Thank you! I'm all about sharing and helping others reach their career goals! If you ever need additional guidance, check out Careerly's online webinars: www.careerly.co/careerly-webinars/

  • @chrisread4455
    @chrisread4455 7 лет назад +2

    I have been having issues with questions like this in recent interviews and I'll prbably work my way through your other video because I like your style... I'm aware of the SAR structure to answers, though the person who taught me it called is STAR - the extra T standing for 'Task'....
    Anyway for this question I have difficulty deciding which exaple to use. Some of the examples I can think of from my working life seem too trivial, and this may be where I have failed with this question. And some seem too big.. I'm not saying I've ever had a big bust up with a manager - because I havn't - but I don't think one would be advised to use such an example in an interview because it suggests you are a person who gets into bust up situations.
    Your example is perfet though I can't think of an exactly similar situation.

  • @LillianGardner0214
    @LillianGardner0214 6 лет назад +1

    "...try to make you cry"

  • @anwarsaeed1415
    @anwarsaeed1415 7 лет назад

    Thank u for giving such an impressive & instrumental guidelines. i really appreciate your spirit and to deliver great knowledge to the people like me who have no ideas how to articulate and decorate the real best answers in these critical situation at your dearest goal of professional career enhancement endeavor

  • @makhorubhiyo4053
    @makhorubhiyo4053 3 года назад

    This is a great video. Thanks

  • @tanishagarg9890
    @tanishagarg9890 4 года назад

    I miss your content, you are very professional in your approach. Please post more videos

  • @HafeezKhan-gv1rx
    @HafeezKhan-gv1rx 5 лет назад +4

    Every time i get very nervous and not in a position to say some things. I can I overcome my this weakness. I am great-full to you. secondly how can I improve my English speaking effective. THANKS

  • @MrVilst
    @MrVilst 7 лет назад +1

    Thanks for sharing. Really helpful..
    I have two questions and will appreciated having your answers thanks
    1- how would you go about resolving a customer's
    issue that is not covered under our Return Policies?
    2- how would you address an issue that was not covered in your training, and work to resolve it?

  • @shashikans6647
    @shashikans6647 8 лет назад +10

    She is really charming & her style of explanation of each point is so cute that it increases our concentration & positiveness towards our profession which is not possible in watching other technical videos. & enough to relive my tress for an upcoming interview.

    • @viewersr
      @viewersr 6 лет назад

      Agreed. Where can we see more of this presenter?

    • @milzijex7340
      @milzijex7340 6 лет назад

      she's too fidgety and nervous, she can't leave the pen alone!

  • @SheilaSydnorRiddick
    @SheilaSydnorRiddick 8 лет назад +67

    Hi:-) I just wanted to let you know that your videos were very and extremely helpful to me. You made me realize and unlock the answers to a lot of the behavioral questions that employers ask. I thank you and landed an internship at Deloitte in the cyber risk department. Thanks again, Keep doing what your doing!!! By the way, your very pretty and I know your parents are proud of you;-)

    • @girizh11
      @girizh11 7 лет назад

      She definitely is pretty :) And worthy to spend time on her videos.

    • @SheilaSydnorRiddick
      @SheilaSydnorRiddick 7 лет назад +1

      Thanks.............

    • @raknoknak
      @raknoknak 7 лет назад +1

      "you're" very pretty is the correct usage.

  • @Deepsu20
    @Deepsu20 5 лет назад +4

    Hi - can you help us with how to answer intreview question - Do you have any other interviews lined up for you.

  • @abbassheik7431
    @abbassheik7431 6 лет назад +1

    Your explanation was very good. Good Job.

  • @dijonnestricklen7840
    @dijonnestricklen7840 7 лет назад

    Great video. this. can make. me more alert.

  • @JShel14
    @JShel14 9 лет назад

    Being a military guy transitioning to civilian life, I just wanted to say that I've seen a few of your vids and they're very helpful!!!!

    • @careerly
      @careerly  9 лет назад

      Justin Shelton Thanks for the feedback! We are in the process of uploading a whole new set.. so watch this space! Good luck w your 'civilian' job search/interviews!

    • @careerly
      @careerly  8 лет назад

      Careerly Justin, I hope your transition has been going smoothly and that you've been successful in your job search. If you ever need some additional guidance, check out Careerly's online webinars: www.careerly.co/careerly-webinars/ You might find these helpful- and best of all you can enjoy the content from home! :-)

    • @JShel14
      @JShel14 8 лет назад +1

      Thanks for checking back. I actually got a job with General Motors as an Engineer. Thank you so much again for the pointers!

  • @anup1492
    @anup1492 5 лет назад

    Your videos are really helpful.

  • @feloniousmonk321
    @feloniousmonk321 9 лет назад +158

    scriptwriters are at an advantage.

    • @ish562
      @ish562 8 лет назад +20

      +Andrew James
      Scriptwriters and Actors/Actresses.

    • @chrisread4455
      @chrisread4455 7 лет назад +10

      Except scriptwriters may well be competing for work against other scriptwriters!

    • @kyresereid8825
      @kyresereid8825 7 лет назад

      Andrew James

    • @ofentsentshabele4362
      @ofentsentshabele4362 3 года назад

      And liars 🤨😂

  • @maryedith5614
    @maryedith5614 6 лет назад +2

    Great topic! We've all encountered managers who had expertise in their fields, but didn't necessarily have the appropriate people or communication skills to effectively manage their staff. Looking forward to hearing your TED talk!

  • @vfgrfbgrb
    @vfgrfbgrb 8 лет назад

    I also had another question dealing with detail I explain that I use detail in specs inrestaurant xyz to make pizzas which requires detail of how many ingrediendts

  • @MultiLux2
    @MultiLux2 7 лет назад +1

    good advice! thanks

  • @saadshuaib8469
    @saadshuaib8469 8 лет назад +1

    thank you very much and i have an interview regarding trainee associate in medigian company do you have any ideas

  • @AdilaI8
    @AdilaI8 5 лет назад +3

    Loved it. U r really superb. 😍😍😍

  • @fcg243
    @fcg243 7 лет назад +1

    Thank you! This will work awesome for my interview tomorrow!

    • @careerly
      @careerly  7 лет назад +1

      You are welcome! How did the interview go?

    • @fcg243
      @fcg243 7 лет назад +1

      Careerly It went great! I got the job the next day of the interview. It was actually a promotion from a Technical position I currently have to a Management Analyst position. I also subscribed to your channel. Thanks a lot

  • @MrRajbir1980
    @MrRajbir1980 5 лет назад +5

    How can I answer describe a situation in which you had to really depend on your ability to get along with others

  • @quraniclawofattraction3677
    @quraniclawofattraction3677 2 года назад +1

    Very informative
    Thanks for sharing this video 🌺

  • @tandrace8622
    @tandrace8622 7 лет назад +6

    Some employers may ask these type question as a weaving out process. Although they're looking for the most skilled. They are also placing heavy wieght on those who are most mentally skilled to handle challenging situations. And trust me, I have seen challenging situations break a lot of physcially capable people down to the ground. I love the slogan "When the tough gets tough; The tough gets going!" Just keep it on a positive note regardless and things should work out. Love this lady's message.

    • @Hoops590
      @Hoops590 6 лет назад

      tell the interview person i dont answer these bizarre questions

  • @ajayjha1894
    @ajayjha1894 3 года назад

    Really structuring the answer is important

  • @anirudha6843
    @anirudha6843 6 лет назад

    Ur videos are of super great help and you are really really beautiful ☺️

  • @alexandeap
    @alexandeap 4 года назад +1

    You are so Beautiful. Thanks for the tips.
    Sincerely.

  • @kerrypeebles629
    @kerrypeebles629 4 года назад +1

    Situation Role Outcome

  • @gayathrikarthik9041
    @gayathrikarthik9041 4 года назад +2

    I'm told that for most behavioral questions try to include stories involving technology you are working on to sound like you know tech. Is that true? There are questions where there is nothing to do with technology but purely people.

  • @soemyint5068
    @soemyint5068 6 лет назад +1

    thanks

  • @dijonnestricklen7840
    @dijonnestricklen7840 7 лет назад

    This is so much more New Tip's thanks a lot.

  • @mensworldrul
    @mensworldrul 8 лет назад +9

    Do we have to create a SAR or STAR:- situation action tasks result,...

    • @careerly
      @careerly  8 лет назад +1

      +Sharath P That is correct. All behavioral Qs should be answered using SAR. We prefer SAR because its simpler and gets to the point faster. The most important part of your answer is the "A" - the key 2-3 actions you took to solve the problem.

    • @mensworldrul
      @mensworldrul 8 лет назад +1

      Thank You on clarifying.

    • @FranciscoHernandez-ow2hg
      @FranciscoHernandez-ow2hg 5 лет назад

      Sharath P

  • @user-cg9il1lj9v
    @user-cg9il1lj9v 2 года назад

    ur accent juz ...mind blowing

  • @bayou__
    @bayou__ 9 месяцев назад

    If you're technically you must understand about flow. And actually action can significant result

  • @paragpitti6215
    @paragpitti6215 8 лет назад +1

    I think this is one of the most informative video on interview tips. I would like to know if its better to be candid and impromptu or " prepared " for a job interview.

    • @careerly
      @careerly  8 лет назад +1

      +parag pitti Prepared. That said, what you want to prepare are outlines and stories and what aspects/attributes you might highlight. You should prepare, for example, "what are the three key attributes/skills you bring to this job?" in advance. However, your delivery of that content should be natural, not memorized. Prepared and candid are not mutually exclusive!

  • @kevindrone
    @kevindrone 9 лет назад

    I like the painted shelf in the background!!

    • @careerly
      @careerly  8 лет назад

      kevindrone Thanks for the compliment Kevin! It's one of my favorite pieces :-) Thanks also for checking out the Careerly RUclips channel- if you ever need additional resources, we offer online webinars: www.careerly.co/careerly-webinars/ A great way to get guidance-- all from the comfort of your couch (pajamas optional!)

  • @nagarajan5234
    @nagarajan5234 3 года назад

    Nice talk about a time you handled a difficult situation ma'am.

  • @faramarzmajedi7961
    @faramarzmajedi7961 3 года назад

    she is really good.

  • @jackiejeenabhai784
    @jackiejeenabhai784 9 лет назад

    Thank you! This was very insightful

    • @careerly
      @careerly  8 лет назад

      Careerly Hi Jackie- just a quick update for you in case you're in need of additional guidance. Careerly is now offering online webinars on a variety of career strategy topics. Check out our website when you have a chance! www.careerly.co/careerly-webinars/

  • @kuistanmhamad3257
    @kuistanmhamad3257 4 года назад +2

    Any idea about teacher aide school district interview?

  • @yallaraminaidu1547
    @yallaraminaidu1547 8 лет назад

    tq for guiding me mam

  • @devulapallivenkatesh1888
    @devulapallivenkatesh1888 3 года назад

    Great stuff madam thanks a lot for the inputs

  • @zamahnyuswa9271
    @zamahnyuswa9271 5 лет назад

    Very helpful

  • @EmceeSpawn
    @EmceeSpawn 8 лет назад +44

    What if we didn't have a difficult situation to handle? I was a manager and can't recall a truly difficult situation as far as employees go...they all did their jobs... :-/ ....my main issue was the constant thieves I had to kick out and get arrested!

    • @careerly
      @careerly  8 лет назад +52

      +EmceeSpawn That sounds like a good example of a difficult situation to us! LOL.

    • @jacksdjfam
      @jacksdjfam 4 года назад +2

      Its a very common question so make one up in advance. They are looking how you might handle a situation, your thought proceses

    • @JosephUsher
      @JosephUsher 4 года назад

      Invent one.

  • @dijonnestricklen7840
    @dijonnestricklen7840 7 лет назад

    Good to know

  • @naveenksingh8485
    @naveenksingh8485 6 лет назад

    Awesome 😀

  • @s.reneeperkins8134
    @s.reneeperkins8134 6 лет назад

    This is an excellent interview question and the advice is perfect for the best way to answer this type of question. Thank you for sharing!

  • @thuatngo6201
    @thuatngo6201 6 лет назад

    i love it

  • @jokermam5577
    @jokermam5577 5 лет назад +1

    My inspirational

  • @lakesidemission7172
    @lakesidemission7172 2 года назад +1

    A Favorite video

  • @ambikaravishankar1871
    @ambikaravishankar1871 6 лет назад

    can personal things be shared to answer the questions?

  • @samantasam2962
    @samantasam2962 6 лет назад +3

    hi, are you Sri lankan? great work

  • @journeywithjohnny
    @journeywithjohnny 5 лет назад

    love your channel, so good to watch real people rather than tv reality haha

  • @awaizqureshi788
    @awaizqureshi788 3 года назад

    How do you manage with your more experience coworker as there might to be possibility of ego crash

  • @kingston1359
    @kingston1359 2 года назад

    Very nice

  • @ekongto63
    @ekongto63 9 лет назад

    make sense.. cheers!!

    • @careerly
      @careerly  8 лет назад

      Enrico Miguel I'm so glad Enrico! Check out Careerly's online webinars for additional tips! www.careerly.co/careerly-webinars/

  • @belensanchez4486
    @belensanchez4486 6 лет назад

    helpful ! thank you but I've also been told to not say the "uhmm" after every word .

  • @bespokecustomstudio1565
    @bespokecustomstudio1565 Год назад

    I am married with children. It comes with package. Difficult is my normal. Because I live outside my comfort zone. I used to be a bachelor. Obviously, I am on unstable terrain with a Toyota Corolla when I should be on a off road jeep. But, here we are. And that’s my difficult situation. If you know - you know!!! 😀

  • @Ymagier
    @Ymagier 5 лет назад +2

    I found this very helpful as an introduction to the kind of thinking that's expected in a generic competency interview. However, I struggle badly with interviews that involve more rigid competency expectations, and expect the scenario to demonstrate multiple very specific behaviours as set out in a formal competency policy. I find it almost impossible to think of any scenario that will match them all, and as a result I always get low scores, even in interviews for roles that I've done before. I also know few other people my age who can perform well enough at this type of interview, while under 25s seem to sail throúgh them. Unfortunately, it seems to be the norm for recruitment today, for jobs of all skills levels.

  • @rosemurphy-mathis2866
    @rosemurphy-mathis2866 4 года назад +1

    Excellent video.

  • @rafzibi9188
    @rafzibi9188 3 года назад +1

    Great video and deserves LIKE
    Great channel and deserves Subscription

  • @awd786
    @awd786 6 лет назад +1

    Attempting good job interviews and giving good results when get hired are two different things, they have nothing to do with each other. I agree with Gary say that job interviews are FFBS.

    • @careerly
      @careerly  6 лет назад

      We hear you. Agreed on some level. But how can they know if you haven't worked for them yet? We would hate to see a good candidate not get a job because of the nterview process. Can't cure the problem but doing our bit where possible. Good luck!

  • @tobymarks9211
    @tobymarks9211 2 года назад +1

    I’m so bloody stressed about this interview

  • @JesusISdaonlyway
    @JesusISdaonlyway 5 лет назад +2

    What if you have no story