3 Tips For Dealing with Disrespectful Inmates!

Anthony Gangi and retired Lt. Joe Pomponio discuss 3 tips for dealing with disrespectful inmates in this episode of On The Line.
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[@blueoak5262]

I've been working customer service my whole life. From working at as cashier, to working in a call center, to working at a service window and back to working in a call center again.
I know how to deal with irate people, the way to handle it is to let them say whatever without responding, show them that you are in control. Don't raise your voice to show that you are out of control of your emotions.

[@kevinmorley4924]

I appreciate this, solid advice.

[@claycav7820]

🙌this needs to be shown to any security or corrections orientation. Well done sir(s)

[@reyweeden7188]

This should help towards my interview today, thank u

[@JoleneMarie777]

Y’all are so amazing, thank you for ALL you do 💙

[@TierTalk]

Thank you Jojo. Good seeing you here

[@DriftmanX]

This is Gold. Thank you for making it happen and sharing deep insider knowledge

[@Assureddominance]

I just worked 72 hours in 5 days in a maximum security prison. If your thinking about a career in corrections do it I need time off.

[@bigGyan21]

Was the pay good enough?

[@Assureddominance]

Pay is great right now. All the OT you can handle.

[@alicialandis3288]

​@@AssureddominanceDon't beat ppl up

[@kevinmorley4924]

This is awesome guys, thank you for sharing.

[@johnnyjohnston9535]

That's true but it's sometimes easier said than done.

[@joepomponio5890]

Given the circumstances, you are absolutely correct..it's not easy to keep yourself and others in check sometimes....very hard thing to do

[@SolidGold44]

Unless you spent most of your life taking crap from people. Unless you decide that you are tired of taking crap from people and just explode.

[@kevinmorley4924]

It's experience, comes in time.

[@hi_paulhere86]

Absolutely 💯 agreed!!

[@SamYoungRadio]

Ah yes, perfect execution of the Alabama period/comma (ya know).

[@thomasnugent3836]

Very good discussion 👌

[@Kevin83184]

Hey Anthony, if somebody is a bit nervous to go into corrections but has the drive and want to work on being not nervous should that individual still apply to corrections if their willing to change and work on themselves?

[@TierTalk]

Th key is to have self awareness. We are all a bit nervous. I still am after twenty years. But do you best to use that energy to motivate your forward and never backwards.

[@russhamilton3800]

There is no one that would not be nervous. The key is being able to act in the face of that nervousness. You learn to control it, you extend your knowledge and that allows you to harness it. You train and begin to act and react properly and your confidence grows.

[@supersayain1178]

Evernote is nervous you will get through it

[@mhermit]

I enjoyed the conversation, guys.

[@TierTalk]

Good luck

[@granthouse1046]

I am glad I retired from NYSDOC YOU HAVE YOUR GOOD DAYS AND YOUR AND YOUR BAD BUT THE MOST IMPORTANT IS RESPECT

[@jeffbond6252]

Situational awareness. Offenders gonna save face.

[@dale7208]

Dangerous drinking game: Take a drink every time this guy says “ya know”. 🥴

[@SamYoungRadio]

The Alabama period (ya know)

[@amandagrimes8602]

Hahahaha 😅

[@tylerlawlerDEVGRU]

Flood the unit out and go to the hole.