Just replaced the display hinges in my wife's laptop. Extremely useful video, other manufacturers should take note, this is how you do it. THANKS, HP! 😀👍
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that you like the video so much! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
This is a fantastic laptop for the price. Watching this video, I easily upgraded to 32GB RAM and a 1TB NVMe drive. It is incredibly capable for the price,
@@HPSupport I agree, this laptop is probably one of the best on the market for the price. I easily upgraded the nvme drive and ram. Keep making products like this!
Yes, brilliant machine. I upgraded to 32 GB and 1 TB drive. Also the AMD Radeon graphics are able to drive my 5K ultrawide monitor through the DisplayPort. Love it.
@WORK AND TRAVEL TOLGA Hey. Mine doesn't make any noise from the charging port. If you think yours have a problem, make use of the guarantee and take it to your provider or seller.
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about the CMOS battery of your notebook. I will do my best to assist you. Most of the newer HP notebooks such as yours do not have a CMOS battery. The internal battery maintains the clock and BIOS settings. Below is the link to the service manual for your model series, and as you can see...no RTC (CMOS) battery is listed and nor is there a procedure to remove and replace the RTC battery: bit.ly/3b4xXuZ Binu_HP Social Media Tech Support
+Wan You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit. You can also search it here: bit.ly/33djkBd
Hi there, thanks for contacting! I understand that you are experiencing an issue in removing and replacing the parts of your notebook. I will do my best to assist you. Please refer the user manual to know about removing and replacing the parts of your notebook: bit.ly/3b4xXuZ Binu - Social Media Tech Support
i need help with mi HP Pavilion 15-eh0000 in Chile, my touchpad no working wen the speakers working, but in Chile the technicians do not provide a solution
i need help with mi HP Pavilion 15-eh0000 in Chile, my touchpad no working wen the speakers working, but in Chile the technicians do not provide a solution
Only one WiFi antenna? It means that in order to change the WiFi module to a more modern one (e.g. Intel AX200 or AX210), its needed to disassemble the display. Hope the ProBook series isn't as bad as this one?
@@HPSupport Sorry only i see that the guide tell what storage come with, but no if the laptop that come with M.2 SATA can be upgrade with a M.2 Nvme or not, or if the laptop with M.2 Nvme can be change to a M.2 SATA
Hi Dehkanin, thanks for contacting HP Global Social Media Support! I understand that you need help in replacing keyboard of your notebook. I will do my best to assist you. The top cover with keyboard remains after removing all the parts. Binu-HP Social Media Tech Support
Good afternoon, I spilled buttermilk on my laptop, but I'm not sure it's in. And I'm afraid to open the laptop. If I open the case, how do I know if the liquid is coming to the motherboard? Do I also need to disassemble the main board? I need your help thanks
+Doğukan Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
This is not the safest way to remove the fingerprint module or display cable with a pair of pliers. If you try to remove the camera this way, you can break it in half. The camera modules are very delicate and thin.
I bought a hp pavilion 15-eh002la but it has an HD display and I want to upgrade it to FHD. Is it possible to change the screen? you can specific the model of display FHD for this lap
+Edmundo f HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
+xfdccd sr2dctd HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
@@HPSupport i know that no manufacter wants that. but i was asking for a solution. the wifi card is too slow and i have an intel card already in house and should be work much faster. but it had two antennas on the previous card and i want a suggetion where and if i can add another antenna to the case. preferable not on the display.
I threw coffee on the keyboard and the keys are stuck. I have the model hp pavilion 15-eh0011nv in blue color. What is the model of my keyboard to replace it?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about the measurements of the adhesive strips. I will do my best to assist you. The measurement are as follows: Length 165mm Width 8mm Thickness 0.6mm Use the HP Parts surfer to identify the part: hp.care/46myylr And order it via the HP Parts store: bit.ly/3nKMYrs Binu-HP Social Media Tech Support
If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu-HP Social Media Tech Support
+Pixxxy Photography Please refer 'Primary Storage' under the specification page to know about the supported drives: h10032.www1.hp.com/ctg/Manual/c06719992.pdf
Hi Pierluigi, thanks for contacting HP Global Social Media Support! I understand that you need to know about upgrading the memory. I will do my best to assist you. Please refer page number 1 of the user manual to know about the supported memory: bit.ly/3vKaQxs Binu - Social Media Tech Support
Hi Danny, thanks for contacting HP! I understand that you need to know about purchasing the hinges. I will do my best to assist you. You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit. Binu - HP Social Media Tech Support
Hi Andrew, thanks for contacting! I understand that you need to purchase a motherboard for your computer. I will do my best to assist you. You could purchase the part from HP. Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx And order it via the HP Parts store: bit.ly/3nKMYrs Binu - Social Media Tech Support
I have just bought an hp 15-eh0000sl and the fan does not kick in, is it supposed to only kick in over a certain temperature or do i have a defective unit?
+A D Power on your notebook and listen for the fan to be sure it is running freely. If the fan is spinning without making any loud vibration noises, it is getting power from the motherboard and is not getting stuck on other internal hardware.
@@HPSupport Hi,I did further investigation in following hours and I found out that in the bios there is an option to have the fan always on. However I am finding that the fan at speed it runs is very noisy and also has a high pitch noise in the mix which is quite distracting. I run the test in the bios about the fan and the test starts the fan at 60 per cent and up and I am pretty sure that 60 per cent is the speed it runs in windows even when the cpu is dead cool. Is there a way to regulate manually the fan curve? Also if I run it passive at which temp does the fan kick in? Thank you
+D R Please contact our phone support team to replace the keyboard. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
I have an HP 14-bw515AU laptop with AMD E2-9000e, and I heard people say this laptop has no cpu fan, is that true and can I install the fan on this laptop. my laptop is very hot right now. Thank you.
HP make laptops that run TOO HOT until problems start to show up after 2 years (end of warrenty).... the only solution is to make sure you have the air intakes clean all the time and make sure to clean the old thermal past and put a new termal past on the heat shink (view on this video 13:43)
@@HPSupport thanks for the information 😊, I just need to lower the processor power and use an external cooler, my laptop is running cooler right now, but lower processor power mean lower performance, but it work 😅.
@@mariobranco123 I think you're right. My Spectre had multiple problems. Overheating, the battery swell out and the motherboard failed. All this in 3 years of purchase. I ordered a new laptop which I haven't received yet, but watching this video as to how I can take care of it.
Hi Heather, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in replacing the keyboard. Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3DUHySV Binu-HP Social Media Tech Support
Привет Док, спасибо за контакт! Я понимаю, что нужно знать, является ли корпус этого ноутбука алюминиевым. Я сделаю все возможное, чтобы помочь вам. Каждый ноутбук HP также может похвастаться «3D-бесшовным металлическим корпусом», в комплекте без разделительных линий и уменьшенным размером рамки. Binu - Техническая поддержка в социальных сетях
+Hasin Abrar Shams Refer to the below service guide for your computer for more information about supported hard drive: h10032.www1.hp.com/ctg/Manual/c06719992
did you have any solution? I am thinking of buying the same model as you, but I don't know if the storage can be expanded with a hard disk or a sata SSD
@@claudioferrada9408 You cannot put a hard disk in this model, and if you're considering upgrading the storage, a sata ssd will be a downgrade because it's significantly slower than the already included NVMe M.2 drive. If speed is not really a concern to you and only care about storage size, then make sure the new ssd is M.2 format.
Incompetent or planned obsolescence thermal design: every 25W SoC of this series reach easily 105-110 celsius degrees every time, air intake is insufficient, fan rpm curve sucks by bios and copper heat pipe is ridiculous in size. Shame on you HP, like a decade of bad cooled notebooks.
+Salvo C You can help prevent overheating by making sure there is adequate ventilation around the computer, the fan vents are cleaned regularly, the computer is in a cool environment, and the BIOS is up-to-date. For more information, go to Protecting and Caring for your HP Notebook PC. Please refer this document for complete information: bit.ly/3wTcYTz
@@Salvo78106 You should pay more atention to the answer you were given, even if you're right and the laptop is bad (which is the case), taking care of the BIOS and clean ventilation makes a huge difference in performance. After all, this is a low to mid range notebook, it has this kind of details and we have to live with them
@@HPSupport A utility or bios option that allows adjustment of the thermal (fan) profile would be an awfully decent thing to provide. Please forward this request upstream. :)
Just replaced the display hinges in my wife's laptop. Extremely useful video, other manufacturers should take note, this is how you do it.
THANKS, HP! 😀👍
Wow, you guys did good! :)
Just got the Costco Special, a 5700U/16/512.
+geonerd Glad to know that the video was so useful to you!!
this is why Hp has to be the best.
They show STEP-BY-STEP incase you need help.
THANK YOU!
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that you like the video so much!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
This is a fantastic laptop for the price. Watching this video, I easily upgraded to 32GB RAM and a 1TB NVMe drive. It is incredibly capable for the price,
+Craig Glad to know that you like the notebook so much!!
@@HPSupport I agree, this laptop is probably one of the best on the market for the price. I easily upgraded the nvme drive and ram. Keep making products like this!
Can we upgrade beyond 32 gb?
Yes, brilliant machine. I upgraded to 32 GB and 1 TB drive. Also the AMD Radeon graphics are able to drive my 5K ultrawide monitor through the DisplayPort. Love it.
Thanks a lot. It was truly helpful. Thanks again 😊👍🏾
+Jhon Castro Glad to know that the video was very useful to you!!
@WORK AND TRAVEL TOLGA Hey. Mine doesn't make any noise from the charging port. If you think yours have a problem, make use of the guarantee and take it to your provider or seller.
Great video...thanks a lot..
One quick question, does it has extra ssd slot ?
+Deepak Gupta Please refer page number 2 of the user manual to know about the supported storage: bit.ly/3b4xXuZ
Thanks for this video!
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video was so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about the CMOS battery of your notebook.
I will do my best to assist you.
Most of the newer HP notebooks such as yours do not have a CMOS battery.
The internal battery maintains the clock and BIOS settings.
Below is the link to the service manual for your model series, and as you can see...no RTC (CMOS) battery is listed and nor is there a procedure to remove and replace the RTC battery: bit.ly/3b4xXuZ
Binu_HP Social Media Tech Support
Where i can find ram upgradable compatibility list of 15-eh0000sl, with Ryzen 4500u? on your website there is nothing about that
+Salvo C You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
Can you please tell me where i can see the list of recommended displays for this laptop?
+Wan You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit. You can also search it here: bit.ly/33djkBd
Hi there, thanks for contacting!
I understand that you are experiencing an issue in removing and replacing the parts of your notebook.
I will do my best to assist you.
Please refer the user manual to know about removing and replacing the parts of your notebook:
bit.ly/3b4xXuZ
Binu - Social Media Tech Support
i need help from Chile, my touchpad no working wen the speakers working, but in Chile the technicians do not provide a solution
i need help with mi HP Pavilion 15-eh0000 in Chile, my touchpad no working wen the speakers working, but in Chile the technicians do not provide a solution
i need help with mi HP Pavilion 15-eh0000 in Chile, my touchpad no working wen the speakers working, but in Chile the technicians do not provide a solution
Does eh1000 have same cooling system?
This is really helpful. Is the RAM upgradeable or not for this model?
+Jian Carlo Please refer page number 1 of the user manual to know about the supported memory: bit.ly/3b4xXuZ
@@HPSupport link dead
Thank you so much
+Punji I am glad to know that the video was very useful to you.
Only one WiFi antenna? It means that in order to change the WiFi module to a more modern one (e.g. Intel AX200 or AX210), its needed to disassemble the display.
Hope the ProBook series isn't as bad as this one?
i think you can just plug in an extra antenna and route it anywhere you want.
Does this laptop (that come from base with M.2 SATA) can be upgrade with a M.2 Nvme SSD?
+Carlos González Please refer the page number 61 of the user manual of your notebook to know about supported drives: bit.ly/3rudoyr
@@HPSupport Sorry only i see that the guide tell what storage come with, but no if the laptop that come with M.2 SATA can be upgrade with a M.2 Nvme or not, or if the laptop with M.2 Nvme can be change to a M.2 SATA
It is a very good comment, but what about the keyboard?
Hi Dehkanin, thanks for contacting HP Global Social Media Support!
I understand that you need help in replacing keyboard of your notebook.
I will do my best to assist you. The top cover with keyboard remains after removing all the parts.
Binu-HP Social Media Tech Support
11:17
Why is that screw so attached? I can't remove it
Cmos battery?
Корпус точно алюминий ?
Is this video valid for all Pavilion 15-eh** models?
Thank you
+Nefeli Prokopaki Kostopoulou Yes. You can try the steps mentioned under the video on your notebook.
is this guide valid for the HP Pavilion 15-eh0005nl as well?
+Alessio Terzo You can try the steps mentioned under the video on your notebook.
does this work for all Pavilion 15-eh**** models? I have a 15-eh1052wm and want to know if this would work on it. Thanks!
+YeeBop You can try the steps mentioned under the video on your notebook.
Good afternoon, I spilled buttermilk on my laptop, but I'm not sure it's in. And I'm afraid to open the laptop. If I open the case, how do I know if the liquid is coming to the motherboard? Do I also need to disassemble the main board? I need your help thanks
+Doğukan Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
@@HPSupport i open the case, there is no liquid and working notebook. Thanks
This is not the safest way to remove the fingerprint module or display cable with a pair of pliers. If you try to remove the camera this way, you can break it in half. The camera modules are very delicate and thin.
I bought a hp pavilion 15-eh002la but it has an HD display and I want to upgrade it to FHD. Is it possible to change the screen? you can specific the model of display FHD for this lap
+Edmundo f HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Where's the GPU? I want to reapply thermal paste on that too
+Dimitriy Esdaile-Watts You cannot apply thermal paste to GPU. The thermal paste is applied on the processor.
@@HPSupport i put thermal paste on my GPU and my laptop has been running better than ever for 2 months
Pretty sure the GPU is part of the CPU. There is no discreet GPU chip.
is it possible to add one more antenna for the wifi. preferable not on to display
+xfdccd sr2dctd HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
@@HPSupport i know that no manufacter wants that. but i was asking for a solution. the wifi card is too slow and i have an intel card already in house and should be work much faster. but it had two antennas on the previous card and i want a suggetion where and if i can add another antenna to the case. preferable not on the display.
@WORK AND TRAVEL TOLGA no noise for me while plugged in. that sound like a short circuit.
I threw coffee on the keyboard and the keys are stuck. I have the model hp pavilion 15-eh0011nv in blue color. What is the model of my keyboard to replace it?
+Anastasia Abarova You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
What measurements are the adhesive strips?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about the measurements of the adhesive strips.
I will do my best to assist you.
The measurement are as follows:
Length 165mm
Width 8mm
Thickness 0.6mm
Use the HP Parts surfer to identify the part: hp.care/46myylr
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu-HP Social Media Tech Support
@@HPSupport thanks
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu-HP Social Media Tech Support
Pls does it support extra ssd/hdd
+Pixxxy Photography Please refer 'Primary Storage' under the specification page to know about the supported drives: h10032.www1.hp.com/ctg/Manual/c06719992.pdf
Hi ! I have the model 15-eh1000sl (AMD Ryzen 5 5500U, RAM 8 GB, SSD nvme 512GB) and i want to upgrade RAM to 16 GB. Can i do that ?
Hi Pierluigi, thanks for contacting HP Global Social Media Support!
I understand that you need to know about upgrading the memory.
I will do my best to assist you.
Please refer page number 1 of the user manual to know about the supported memory: bit.ly/3vKaQxs
Binu - Social Media Tech Support
Where can I purchase HP Pavilion 15eh screen hinges?
Hi Danny, thanks for contacting HP!
I understand that you need to know about purchasing the hinges.
I will do my best to assist you.
You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
Binu - HP Social Media Tech Support
The total RAM size can be upgraded up to 16GB or 32GB ?
+Nefeli Prokopaki Kostopoulou Please refer page number 1 of the user manual to know about the supported memory: bit.ly/3b4xXuZ
@@HPSupport almost perfect product. but that artificial limit of 16 GB is so dumb.
Does this video work for a HP pavilion 15 eg0053cl laptop?
+Charles Kogan This video is for other model.
Mines a POS and died after a year. Where to get a new motherboard?
Hi Andrew, thanks for contacting!
I understand that you need to purchase a motherboard for your computer.
I will do my best to assist you.
You could purchase the part from HP.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu - Social Media Tech Support
I have just bought an hp 15-eh0000sl and the fan does not kick in, is it supposed to only kick in over a certain temperature or do i have a defective unit?
+A D Power on your notebook and listen for the fan to be sure it is running freely. If the fan is spinning without making any loud vibration noises, it is getting power from the motherboard and is not getting stuck on other internal hardware.
@@HPSupport Hi,I did further investigation in following hours and I found out that in the bios there is an option to have the fan always on. However I am finding that the fan at speed it runs is very noisy and also has a high pitch noise in the mix which is quite distracting. I run the test in the bios about the fan and the test starts the fan at 60 per cent and up and I am pretty sure that 60 per cent is the speed it runs in windows even when the cpu is dead cool. Is there a way to regulate manually the fan curve? Also if I run it passive at which temp does the fan kick in?
Thank you
Hi man, can i ask you if the ram is upgradable? Thank you
@@Archer_Legend Found a solution for fan speed?
@@Salvo78106 returned it and bought an asus vivobook
How many hertz is the display?
60hz
Keyboard replacement?
+D R Please contact our phone support team to replace the keyboard. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
I have an HP 14-bw515AU laptop with AMD E2-9000e, and I heard people say this laptop has no cpu fan, is that true and can I install the fan on this laptop. my laptop is very hot right now. Thank you.
HP make laptops that run TOO HOT until problems start to show up after 2 years (end of warrenty).... the only solution is to make sure you have the air intakes clean all the time and make sure to clean the old thermal past and put a new termal past on the heat shink (view on this video 13:43)
+Dendi Ali Please perform the steps mentioned under this document to fix this issue: bit.ly/2EvXwrl
@@HPSupport we buy the computer and we buy the fix, doble profit :)
@@HPSupport thanks for the information 😊, I just need to lower the processor power and use an external cooler, my laptop is running cooler right now, but lower processor power mean lower performance, but it work 😅.
@@mariobranco123 I think you're right. My Spectre had multiple problems. Overheating, the battery swell out and the motherboard failed. All this in 3 years of purchase. I ordered a new laptop which I haven't received yet, but watching this video as to how I can take care of it.
Have a ssd or hhd, where is it?
+Michele Montuschi It has M.2 Solid State Drive. Please refer 11:08 under the video.
@@HPSupport thank you
@@HPSupport does ssd need thermal paste/pad on top?
Is this hp pavilion 15 laptop??
+Madan Magar Yes. It is HP pavilion 15 series notebook.
@@HPSupport i just got my new hp pavilion 15 laptop how many hours should I charge new laptop
Can't change out the dang keyboard since it has like 30+ plastic rivets. That is so annoying.
Hi Heather, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in replacing the keyboard.
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/3DUHySV
Binu-HP Social Media Tech Support
can i add another ssd besides the one already in it?
+ok Please refer page number 2 of the user manual to know about supported drives: bit.ly/3b4xXuZ
Привет Док, спасибо за контакт!
Я понимаю, что нужно знать, является ли корпус этого ноутбука алюминиевым.
Я сделаю все возможное, чтобы помочь вам.
Каждый ноутбук HP также может похвастаться «3D-бесшовным металлическим корпусом», в комплекте без разделительных линий и уменьшенным размером рамки.
Binu - Техническая поддержка в социальных сетях
I have an hp pavilion 15 eh0090wm. Can I add another 1 TB hard drive to it?
+Hasin Abrar Shams Refer to the below service guide for your computer for more information about supported hard drive:
h10032.www1.hp.com/ctg/Manual/c06719992
did you have any solution? I am thinking of buying the same model as you, but I don't know if the storage can be expanded with a hard disk or a sata SSD
@@claudioferrada9408 You cannot put a hard disk in this model, and if you're considering upgrading the storage, a sata ssd will be a downgrade because it's significantly slower than the already included NVMe M.2 drive. If speed is not really a concern to you and only care about storage size, then make sure the new ssd is M.2 format.
Incompetent or planned obsolescence thermal design: every 25W SoC of this series reach easily 105-110 celsius degrees every time, air intake is insufficient, fan rpm curve sucks by bios and copper heat pipe is ridiculous in size. Shame on you HP, like a decade of bad cooled notebooks.
+Salvo C You can help prevent overheating by making sure there is adequate ventilation around the computer, the fan vents are cleaned regularly, the computer is in a cool environment, and the BIOS is up-to-date. For more information, go to Protecting and Caring for your HP Notebook PC. Please refer this document for complete information: bit.ly/3wTcYTz
@@HPSupport Or making a product with decent cooling, you know?
@@Salvo78106 You should pay more atention to the answer you were given, even if you're right and the laptop is bad (which is the case), taking care of the BIOS and clean ventilation makes a huge difference in performance. After all, this is a low to mid range notebook, it has this kind of details and we have to live with them
@@HPSupport A utility or bios option that allows adjustment of the thermal (fan) profile would be an awfully decent thing to provide. Please forward this request upstream. :)