@19:04 It's awfully convenient that the video leaves our the adhesive that was used to attach the panel to the lid at the factory. This video makes that step seem deceptively simple. For anyone performing this repair, be aware that there are adhesive strips that run the entire height of the display along the left and right edges. They adhere part of the LCD panel's metal to a glued-on piece of plastic. That plastic will serve as an insulator and prevent heat from adequately softening the adhesive. You will have to pry far beyond what feels comfortable to get that edge up, which risks cracking the digitizer. I found that using a thin spudger and entering from the top, wriggling back and forth, will let you cut away enough adhesive to be able to enter at an angle from the side and keep working it out. Once you have one side open, you can use floss to cut through the adhesive on the opposite side. Kudos to HP for providing repair videos. It's unfortunate that HP hasn't figured out how to design a secure hinge after 20 years.
@@3grzelaks The system I received for repair did not have stretch release adhesive. With most of HP’s systems that do use stretch release adhesive, I find that it’s usually too thin and has a high rate of breaking halfway through pulling it out.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about the maximum memory supported by this notebook. I will do my best to assist you. It has upgradeable system memory supporting up to 16 GB (2 × 8 GB or 2 × 4 GB) and 8 GB (1 × 8 GB or 2 × 4 GB) Support for 3200 DDR4 1.2 V SODIMM system memory DDR4-3200 dual channel support Binu_HP Social Media Tech Support
Hello, will doing this manipulation impact the warranty? I have a flashing LED (3.2) which seemingly involves the memory and requires, according to the HP support, to unplug and replug the memory slot. I could send the machine to repair but that would take weeks and impact my business. Thanks in advance.
+Julia's Wor/l/d HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Hi Jan, thanks for contacting HP Global Social Media Support! I understand that you need help in removing and replacing parts of your notebook. I will do my best to assist you. Please refer the service manual of your notebook as it may help you: bit.ly/3mpaFZ6 Binu_HP Social Media Tech Support
Why is it not possible to buy replacement parts for this laptop (hp envy x360 15-eu0012no). I tried buying a new screen and base enclosure, but it is not possible to buy if you live in denmark?
Hi Doufmech, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - hp.care/45Vj5Jp Akhil_HP Social Media Tech Support
Kind of simple thing compared to this but I don't see it covered. How do I fix a key that is sticking when I press it? It stays down for a fraction of a second and then goes back with a kind of "clunk" and its throwing off my typing.
Hi Simmons, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the keyboard as the keys are sticking. I will do my best to assist you. Please refer to the instructions mentioned under this video to fix the issue: bit.ly/3b25nt7 Binu_HP Social Media Tech Support
Hi. I have bought the 15-eu0012no. It says it only supports up to 16 GB, but do you think it will work with 32 GB. I also noticed max speed is 3200 MHz, 1,2V. What about Cache Latency. Will the laptop support CL16?
Hello, could you tell me what the latest version of the BIOS would be for this 15-eu0xxx model and share the download link, I currently have version f.07 but I understand that there is a more recent one.
Hi Roxnny, thanks for contacting HP Global Social Media Support! I understand that you need to update the bios to the latest version. I will do my best to assist you. The latest version is F.08 Rev.A. Please update it from here: ftp.hp.com/pub/softpaq/sp141501-142000/sp141927.exe Binu - Social Media Tech Support
Hi Meek, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can upgrade the memory of your notebook. I will do my best to assist you. It has 8 GB DDR4-2400 SDRAM (onboard) which does not seem to be upgradeable, Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about upgrading the processor of your notebook. I will do my best to assist you. May I know the complete model number of your notebook? Please let us know! Regards, HP Support
HP ENVY x360 (2022) Laptop - 12th Gen / Intel Core i7-1255U / 15.6inch FHD Touch / 512GB SSD / 16GB RAM / Windows 11 Home / English Keyboard / Silver / International Version - [15-EW0023DX] can we upgrade 64 or 40 or 32 GB RAM in this model
Hi Shakti, thanks for contacting HP Global Social Media Support! I understand that you need to know about upgrading the memory of your notebook. I will do my best to assist you. May we know the complete model number of your notebook? Please let us know. Binu-HP Social Media Tech Support
Thanks for the reply. Please refer Memory, standard and Memory options from here to know about supported memory: bit.ly/45iKFzK and bit.ly/3KuRLJx Binu-HP Social Media Tech Support
+deni kasmi Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about ordering parts for your computer. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/ And order it via the HP Parts store: bit.ly/3nKMYrs Binu_HP Social Media Tech Support
Hi Sukshith, thanks for contacting HP Global Social Media Support! I understand that you need help removing and replacing parts of your notebook. I will do my best to assist you. Please refer the user manual of your notebook as it may help you: bit.ly/3A5Y3rf Binu - Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase the display. I will do my best to assist you. Use the HP Parts surfer to identify the part: splr.io/6056cWSKO And order it via the HP Parts store: splr.io/6057cWSKP Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether your unit supports DDR3 or DDR4 memory. I will do my best to assist you. It supports DDR4 memory. Regards, HP Support
Hi there, thanks for contacting! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP computer? May I know the computer you are using? Let me know! Binu - Social Media Tech Support
@@HPSupport what is the point of asking if you're just ignoring answers? I want to know how to disassemble my 15-ee envy. I also want to replace the battery at some point, but the website you keep pointing people to doesn't have most of the parts. It at least have part numbers, so it's not completely useless, but parts are not available.
Thanks for the reply. Please refer the user manual of your notebook to know about removing and replacing parts: bit.ly/3A5Y3rf You can also find the part number there. Please purchase the parts online if you are unable to find the part in the website provided. Binu - Social Media Tech Support
Interesting that I needed to take apart my Envy 13 2-in-1, and HP decided to upload this video for reference.
+Chouci Vang You're welcome.
@19:04 It's awfully convenient that the video leaves our the adhesive that was used to attach the panel to the lid at the factory. This video makes that step seem deceptively simple.
For anyone performing this repair, be aware that there are adhesive strips that run the entire height of the display along the left and right edges. They adhere part of the LCD panel's metal to a glued-on piece of plastic. That plastic will serve as an insulator and prevent heat from adequately softening the adhesive.
You will have to pry far beyond what feels comfortable to get that edge up, which risks cracking the digitizer.
I found that using a thin spudger and entering from the top, wriggling back and forth, will let you cut away enough adhesive to be able to enter at an angle from the side and keep working it out.
Once you have one side open, you can use floss to cut through the adhesive on the opposite side.
Kudos to HP for providing repair videos. It's unfortunate that HP hasn't figured out how to design a secure hinge after 20 years.
I saw this on another video. Like super long and thin command strips. At the top corners there are white pull tabs
@@3grzelaks The system I received for repair did not have stretch release adhesive.
With most of HP’s systems that do use stretch release adhesive, I find that it’s usually too thin and has a high rate of breaking halfway through pulling it out.
That's why I watched this to see if this model had the adhesive strips, and to see if the pull tabs were at the top or at the bottom of the screen.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about the maximum memory supported by this notebook.
I will do my best to assist you.
It has upgradeable system memory supporting up to 16 GB (2 × 8 GB or 2 × 4 GB) and 8 GB (1 × 8 GB or 2 × 4 GB)
Support for 3200 DDR4 1.2 V SODIMM system memory
DDR4-3200 dual channel support
Binu_HP Social Media Tech Support
Hello, will doing this manipulation impact the warranty? I have a flashing LED (3.2) which seemingly involves the memory and requires, according to the HP support, to unplug and replug the memory slot. I could send the machine to repair but that would take weeks and impact my business. Thanks in advance.
+Julia's Wor/l/d HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
@@HPSupport So, if I replace everything that it originally came with, will the warranty be fine?
Is there a second M.2 SSD drive? Can you let me know the Hp models that has 2 M.2 SSD slots please?
Is the RAM replaceable in the HP Envy x360 15-ee0000na ?
+Adil192 Please refer page number 30 of the user manual to know about removing and replacing the memory module: bit.ly/3A5Y3rf
@HPSupport Will this also work for my HP ENVY x360 - 15-dr0994nz?
Hi Jan, thanks for contacting HP Global Social Media Support!
I understand that you need help in removing and replacing parts of your notebook.
I will do my best to assist you.
Please refer the service manual of your notebook as it may help you: bit.ly/3mpaFZ6
Binu_HP Social Media Tech Support
Why is it not possible to buy replacement parts for this laptop (hp envy x360 15-eu0012no). I tried buying a new screen and base enclosure, but it is not possible to buy if you live in denmark?
Hi Doufmech, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - hp.care/45Vj5Jp
Akhil_HP Social Media Tech Support
Is there a place to buy rubber feet for this exact model
+MATTHEW WU You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
Kind of simple thing compared to this but I don't see it covered. How do I fix a key that is sticking when I press it? It stays down for a fraction of a second and then goes back with a kind of "clunk" and its throwing off my typing.
Hi Simmons, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the keyboard as the keys are sticking.
I will do my best to assist you.
Please refer to the instructions mentioned under this video to fix the issue: bit.ly/3b25nt7
Binu_HP Social Media Tech Support
Hi. I have bought the 15-eu0012no. It says it only supports up to 16 GB, but do you think it will work with 32 GB. I also noticed max speed is 3200 MHz, 1,2V. What about Cache Latency. Will the laptop support CL16?
+Doufmech Please refer the user manual of your notebook to know about the supported memory: bit.ly/3Dha9zI
@@HPSupport Hi. Thanks for the answer. This manual is for the ryzen 7 2700u configuration, however I bought one with a ryzen 5 5500u.
is there any documentation for what ram is compatible for an upgrade?
+Dalton May I know the complete model number of your computer so that we can check the details for you?
@@HPSupport HP ENVY 15.6 inch 2-in 1 Laptop 15m-eu0xxx
@@picklebeater Can we get an answer here? looking to upgrade...
Hello, could you tell me what the latest version of the BIOS would be for this 15-eu0xxx model and share the download link, I currently have version f.07 but I understand that there is a more recent one.
Hi Roxnny, thanks for contacting HP Global Social Media Support!
I understand that you need to update the bios to the latest version.
I will do my best to assist you.
The latest version is F.08 Rev.A. Please update it from here: ftp.hp.com/pub/softpaq/sp141501-142000/sp141927.exe
Binu - Social Media Tech Support
Whats the max ram for this laptop?
64 gb ddr4 soddim ram
Will this work with HP ENVY X360 Model No: 15-ee1083cl? I want to upgrades its ram.
+SV Please refer to the instructions mentioned under the video to fix this issue.
Does the hp envy x360 convertible model 13-ar0007ni support memory upgrade
Hi Meek, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether you can upgrade the memory of your notebook.
I will do my best to assist you.
It has 8 GB DDR4-2400 SDRAM (onboard) which does not seem to be upgradeable,
Regards,
HP Support
Can I upgrade on the ryzen 5 7000 series 15 inch x360? It’s newer model
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about upgrading the processor of your notebook.
I will do my best to assist you.
May I know the complete model number of your notebook?
Please let us know!
Regards,
HP Support
HP ENVY x360 (2022) Laptop - 12th Gen / Intel Core i7-1255U / 15.6inch FHD Touch / 512GB SSD / 16GB RAM / Windows 11 Home / English Keyboard / Silver / International Version - [15-EW0023DX]
can we upgrade 64 or 40 or 32 GB RAM in this model
Hi Shakti, thanks for contacting HP Global Social Media Support!
I understand that you need to know about upgrading the memory of your notebook.
I will do my best to assist you.
May we know the complete model number of your notebook?
Please let us know.
Binu-HP Social Media Tech Support
@@HPSupport HP Laptop 15s-fq5040ne and HP Envy X360 15-ew0023dx
Thanks for the reply.
Please refer Memory, standard and Memory options from here to know about supported memory: bit.ly/45iKFzK and bit.ly/3KuRLJx
Binu-HP Social Media Tech Support
does this laptop have front facing speakers
+Sashta Jebodh Please locate the speakers in the manual: bit.ly/3qzF5Yf
whats the max amount of ram this computer will take
+Ryan Please refer page number 1 of the user manual to know about supported memory: bit.ly/3jz46yB
im consistently having a blue screen that says VIDEO TDR FAILURE amdkmdag.sys, how do i fix it?
+deni kasmi Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.
where can i order the parts for this laptop??
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about ordering parts for your computer.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu_HP Social Media Tech Support
i need video for HP ENVY x360 Convertible 15m-ee0xxx
Hi Sukshith, thanks for contacting HP Global Social Media Support!
I understand that you need help removing and replacing parts of your notebook.
I will do my best to assist you.
Please refer the user manual of your notebook as it may help you: bit.ly/3A5Y3rf
Binu - Social Media Tech Support
I broke my display, where can buy other?😢
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase the display.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: splr.io/6056cWSKO
And order it via the HP Parts store: splr.io/6057cWSKP
Regards,
HP Support
Does this use DDR3 ram or DDR4?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether your unit supports DDR3 or DDR4 memory.
I will do my best to assist you.
It supports DDR4 memory.
Regards,
HP Support
My laptop is asking to change product key
Why its so
+Pratham Back Please refer to the instructions under this document to fix this issue: hp.care/2qGN4EL
Where's 15-ee ?
Hi there, thanks for contacting!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP computer?
May I know the computer you are using?
Let me know!
Binu - Social Media Tech Support
@@HPSupport what is the point of asking if you're just ignoring answers?
I want to know how to disassemble my 15-ee envy.
I also want to replace the battery at some point, but the website you keep pointing people to doesn't have most of the parts.
It at least have part numbers, so it's not completely useless, but parts are not available.
Thanks for the reply.
Please refer the user manual of your notebook to know about removing and replacing parts: bit.ly/3A5Y3rf
You can also find the part number there.
Please purchase the parts online if you are unable to find the part in the website provided.
Binu - Social Media Tech Support