DJI Mini 2 - DJI Care Refresh

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  • Опубликовано: 7 июл 2021
  • DJI Mini 2 - DJI Care Refresh. My documented story about the DJI Care Refresh Express service.
    DJI Refresh AFTER 48 hours - repair.dji.com/en/djicare/cus...
    I have to say I'm very happy with the DJI Care Refresh service. I've used it a few times, and it's saved me a ton of money. It's something I'd recommend every drone pilot out there to pick up, just in case you feel like flying through something silly!
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Комментарии • 631

  • @DJISupportGlobal
    @DJISupportGlobal 3 года назад +222

    Thank you so much for sharing your story with us, we appreciate your feedback, which provides us motivation to keep improving. Fly safely always!

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +27

      No, thank you! You guys know me, I don't always fly too safely when I'm getting the shot and I'm a little adventurous when in the air with your drones, so I'm overwhelmed and grateful for the DJI Refresh Express service, it was excellent!

    • @user-pc9gu6gz2c
      @user-pc9gu6gz2c 3 года назад +3

      HAHA You don't fly safely,i like you.

    • @TheWanderingPaddyAKAJamie
      @TheWanderingPaddyAKAJamie 3 года назад +1

      I'd a terrible experience with you.. flat generic replies with no real answers to my questions.. it took weeks too and in the end you wouldn't replace the unit because I hadn't bound it to my account even though I'd paid for the insurance.. just felt like a big scam to me.

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +1

      Well, not always, but I fly with consideration for others ✌🏻

    • @jdmedia2784
      @jdmedia2784 3 года назад +1

      Drone newbie, first ever drone the Mini 2, but I didn't take the Dji fresh express service. But I certainly will in the future, in the meantime I'll try and keep it in one piece. Excellent service Dji. 👍🏻

  • @flickinlures
    @flickinlures 2 года назад +3

    That was great Phillip , my Mini2 recently took a swim in a salt water lake on our south coast of Australia , non pilot error was determined as i was still in my 12mth warranty period , the drone decided to immediately take off from the ground and fly into a nearby lake , it was retrieved in about a metre of water in under 60secs but still failed to respond , DJI looked at my flight details and could see the home point changed within 2 secs of taking off , i had no chance to respond.They replaced it free of charge along with a new battery , very happy with the response time and updates from them.I then spotted your care refresh video and decided straight away it was a good investment.Thanks so much mate your humor shows through in all your stuff you do , keep it going , all the best from Sydney Australia :)

  • @randyh647
    @randyh647 2 года назад +15

    Care is awesome I crashed my drone in the first month and ended up replacing it $49. Still a little nervous but it's great to know it's protected! Care is absolute must! Thank you dji!

  • @rahulsandil315
    @rahulsandil315 3 года назад +5

    I literally bought the mini 2 last night and was looking for videos about care refresh. You delivered with a 19 minute banger. Love the content mate

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +2

      haha, perfect timing!! This was such a long film I'm surprised so many people watched my story to the end. Thank You!

  • @shockruk
    @shockruk 2 года назад +1

    Had an accident with my Mini 2 today. Went for exactly the same option as you and watching this video has reassured me that I'll have my drone for the next camping trip!

  • @thekiteflyer1
    @thekiteflyer1 3 года назад +1

    Brilliant, Great to see you back up and flying again, that's a great turnaround, look forward to seeing more great videos from you

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +1

      Thanks Martin! Yes, glad to have a fresh one in my hands!

  • @judas74205
    @judas74205 2 года назад +1

    Great to see you up again. Missed your mini 2 videos. 🙏

  • @lizkayoutandabout
    @lizkayoutandabout 3 года назад +4

    Thanks for taking us through this process. Well done DJI.

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +1

      You’re welcome! I was hoping it would help others see how it works.

  • @dougcooper4917
    @dougcooper4917 3 года назад +1

    Phillip,
    Excellent Tutorial Video on DJI Care Refresh!! Thank You for showing everyone how to do it!!

    • @PhillipSkraba
      @PhillipSkraba  3 года назад

      I'm happy to help, I thought this video might be useful for others.

  • @rickseyeview5345
    @rickseyeview5345 Год назад +4

    Great video! I used the Refresh Express on my Mini 2 as well. They have another option where, in addition to the $49, you can pay $300 and they ship the replacement immediately, then credit back the $300 when they receive the crashed drone. I used that and got my replacement in one day. Love DJI!

    • @PhillipSkraba
      @PhillipSkraba  Год назад +2

      Really?? I had no idea about that option, I use to Express where I pay upfront, they send it as soon as they receive mine without looking at the damage and we're done. The $300 option sounds good if you need it fast, thanks for the heads up, I'll look into that.

  • @imadroner
    @imadroner 2 года назад +1

    Love your vids! Very informative Phillip.

  • @valentinpascariu7298
    @valentinpascariu7298 2 года назад

    I love your video material. I love the way you present and how to share with us. You convinced me do not quit to DJI MINI 2 for Autel Evo Nano Plus. I am so lucky cause I found your youtube channel.

    • @PhillipSkraba
      @PhillipSkraba  2 года назад +1

      Thank You!! DJI is a good way to go, especially the Mini 2!

  • @YellowRoseDrones
    @YellowRoseDrones 2 года назад +1

    I love your openings, they're always entertaining. Good information.

    • @PhillipSkraba
      @PhillipSkraba  2 года назад +1

      Thank You Lee, I like to have fun with them.

  • @juanpaz2911
    @juanpaz2911 3 года назад +2

    Awesome! You just read my mind, I was looking for a video like this, really well made man 🙌

    • @PhillipSkraba
      @PhillipSkraba  3 года назад

      I'm glad the timing was perfect! I was hoping people would find it useful.

  • @GameplayTronix
    @GameplayTronix 3 года назад +1

    Thanks for your time Phillip! Great video 👍🙏

  • @tedcraft2193
    @tedcraft2193 3 года назад +3

    I saw your shattered drone in the opening and thought, "oh no, DJI sent my crashed Mini 2 to Phillip Skraba!" LOL. I second the motion on DJI Care Refresh. They certainly did right by me. Love the scenes at the end.

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +1

      hahaha, now that would have been a funny video!! Yes, excellent service from DJI. Thank You, I thought I'd film a quick sequence showing it works perfectly.

  • @henrytemd
    @henrytemd 3 года назад +1

    Thanks, Phillip! Thanks, DJI! You guys are awesome!

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +1

      Thanks Thomas! We're happy to be of service!

  • @paulcrisan7572
    @paulcrisan7572 3 года назад +1

    Thank you for the excelent video! Very useful! Keep up the great work! 👍

  • @InfoGLOBALFasteners
    @InfoGLOBALFasteners Год назад

    Man…. Very well documented. You nailed it. 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

  • @deanb3033
    @deanb3033 Год назад +2

    I recently purchased a mini2 on a cyber Monday sale. Learning all I can before attempting the first flight. Really enjoy your content. I'm going to sign up for refresh immediately. Thanks for all your helpful insight.
    Rather cold unboxing though. You should have said "hello my new little friend", lol
    Cheers from Canada

  • @taytay9260
    @taytay9260 3 года назад +4

    Finally someone spoke about how efficient it is! I just followed the process and the joy of receiving an all new drone made me want to cry..ok maybe not but you know what I mean!

    • @PhillipSkraba
      @PhillipSkraba  3 года назад

      haha it made me want to cry, that’s for sure! I agree, very efficient, super fast and saves me a ton of headache 👌🏻

    • @taytay9260
      @taytay9260 2 года назад

      @@PhillipSkraba There was quite a lot of diss on the internet about DJI support so I didnt expect much but gotta give it to them for exceeding expectations. More power to your content!

  • @w00dy67-1
    @w00dy67-1 3 года назад +1

    Really good vlog Phillip, useful to see the process so thanks 👍🏻

    • @PhillipSkraba
      @PhillipSkraba  3 года назад

      I'm glad you liked it Dave! Thank You.

  • @alanjm1234
    @alanjm1234 3 года назад +1

    Great video, very reassuring. Fantastic service!

    • @PhillipSkraba
      @PhillipSkraba  3 года назад

      Thank You! Yes, very, very good service!

  • @joe74rider
    @joe74rider 3 года назад +1

    always entertaining as well as informative...you are part wild boar and church mouse..keep up the good work and inspiration for us all to push further

    • @PhillipSkraba
      @PhillipSkraba  3 года назад

      haha, that's a mixture that sounds like a ton of fun! Thank You, I will do!

  • @lutzizi
    @lutzizi 2 года назад

    Great video, just going through the process of applying of the express option as I was watching this.

    • @PhillipSkraba
      @PhillipSkraba  2 года назад

      It’s a great option, super fast and practical.

  • @thedok7333
    @thedok7333 3 года назад +1

    Awesome Vid and information Phill👏👏👏👏🙌

  • @01892739795717823
    @01892739795717823 Год назад

    :D great quality video and made me laugh in the end. Thanks Phillip! Greetings from Bulgaria :) I'll definitely spend the money for the Insurance.

  • @petrmuller8485
    @petrmuller8485 2 года назад +1

    Super! Pěkný návod. Doufám že to nebudu nikdy potřebovat, ale koupené to pro jistotu mám. Přeji hezké záběry.

    • @PhillipSkraba
      @PhillipSkraba  2 года назад

      Thank You! Yes, it's best not to use it but to have it just in case.

  • @daveosland
    @daveosland 2 года назад

    Very good video. Been there and done that now. :) Waiting anxiously for the Mini 3 to show up next month! Great Ending of the vid!.

  • @PBphotos
    @PBphotos 3 года назад +4

    That was quick service from DJI for you. My flyaway claim took two weeks, although I did ask for the data analysis option, which took a day or two. It is nice to open up the replacement box isn't it, I can see you enjoyed it Phil !

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +3

      Yes, it was very quick! I'm really happy with the service. haha, I have so many boxes, I now just treat them like boxes. I used to build box cities, shrines, but now, it's just a box, and a drone is just a tool. DJI makes the best ones, of course.

  • @caseyhill7419
    @caseyhill7419 2 года назад

    Looking forward to an incredible experience as your own. I just sent my DJI FPV out yesterday. I miss it so very much.

  • @kymmoulds
    @kymmoulds 3 года назад +1

    Another great vidoe mate. Well done and something that I don't doubt a lot of DJI owneres would find very very interesting. Stay safe and keep the vids coming. They keep us all saine. Oh, and as always a BIG thumbs up. Come to think of it you have never ever made a bad or mediocre video. They have all bee great.

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +1

      Thank You Kym! Yes, I thought this video would be helpful to others who might be worried about this experience or not sure how it works. So documenting my story was for you guys so you can see that the DJI Refresh service and how well it actually works. I'm glad you liked it Kym, thanks for the continued support!

  • @DanUnplanned
    @DanUnplanned 2 года назад +1

    This is a fantastic watch! Excellent video as always Phillip going thru this myself right now! Maybe make a video when all complete!

    • @PhillipSkraba
      @PhillipSkraba  2 года назад +1

      Thanks Dan! Do it, everyone has a story to be told, tell it!

  • @nobby-green
    @nobby-green 3 года назад +1

    Awesome as always !

  • @owen_innes
    @owen_innes Год назад +1

    Great video. Thanks for explaining. Peace of mind after just crashing my new Mini 3 Pro. DJI Support sound amazing!

  • @Titus4707
    @Titus4707 2 года назад +1

    Very informative thank you. 😀

  • @soheilarian
    @soheilarian Год назад +1

    Thanks for the overview I just crashed my mini3 and i was panicking. It still Flys but it makes all the crazy noises and one arm is loose.. I will practice with this abit more and will use the fresh. I need to make sure it is safe to fly first.

  • @AdjieSatryo
    @AdjieSatryo 3 года назад +1

    That's really fast replacement process. If it's available in my country (Indonesia) i definitely will get DJI care express plan for my mini 2. Hopefully they will expand the availability in other countries soon!
    Nice episode! Thanks for sharing

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +1

      Thank You! Yes, it's extremely fast and absolutely no hassle, so I'm very happy with it.

  • @soursham
    @soursham 2 года назад +2

    I actually wanted to hit the like button twice. So glad you shared your story.
    I walked away like “keep calm fly safe” #djicarerefresh

  • @viktorino1980
    @viktorino1980 3 года назад +1

    Very useful video. Thanks 👍

  • @davidsolomon953
    @davidsolomon953 3 года назад +1

    I love your videos

  • @FieryOne
    @FieryOne 3 года назад +1

    Good video for the midnight. Dziękuję za lekcję.

  • @realestreaIist
    @realestreaIist 3 года назад +7

    I had the same thing happen, and I had a new one back in two weeks with a new battery aswell. DJI is legit and a must have if you ask me.👍

    • @PhillipSkraba
      @PhillipSkraba  3 года назад

      It's great so many people have had positive experiences like myself with DJI Refresh! I'm glad you got yours back in the air Andrew!

  • @Droneit
    @Droneit 3 года назад +1

    Fantastic Video!

  • @LucyLeheilleix
    @LucyLeheilleix 3 года назад +1

    Cracking video! If only I could get DJI refresh in Mauritius 🤔🥴 Enjoy your new bird.

    • @PhillipSkraba
      @PhillipSkraba  3 года назад

      Thanks Lucy! It's a damn shame it isn't worldwide, I would have crashed so many times in Mauritius by now!

  • @yvesbechet2651
    @yvesbechet2651 3 года назад +1

    Merci Phillip pour cette vidéo superbe et rassurante! 😁
    👌👌👌

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +1

      You're welcome Yves!

    • @yvesbechet2651
      @yvesbechet2651 3 года назад

      Merci Phillip!👍
      I loved your anwer to DJI care refresch !👌👌👌
      You are teasing! Ha ha ha 🤣🤣
      Have a good day!

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +1

      Thank You Yves! haha, DJI are cool, I love their products and can't wait for the next series of drones they'll drop! Have a great day too!

  • @walpt
    @walpt 3 года назад +1

    Good video, I learned a lot.

  • @1bigslug
    @1bigslug 2 года назад

    Thanks for sharing this.

  • @56chevy11
    @56chevy11 3 года назад +1

    Thanks for the info.

  • @danfast23
    @danfast23 3 года назад +1

    Great video, I just get mine and I'm very surprised, brought with dji care also

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +1

      Thank You Daniel, I'm positive you're going to love it, it's an excellent drone. The DJI Care is well worth it, it gives you peace of mind.

  • @RadianFilms64
    @RadianFilms64 3 года назад +1

    Cool service from DJI. I did not know about this. Seeing a lot of videos with drones from you, soooo I don't know if it's that good, because I want one! Haha! 16:27 I use the exact label maker to label my batteries and cases! :))) Also the city looks really nice from the few shots with the UPS car and the fly zone.

    • @PhillipSkraba
      @PhillipSkraba  3 года назад

      It's an amazing service, I'm so happy this exists otherwise I'd be a lot more stressed when flying and a lot poorer. DJI do a great job with this. That label maker is awesome, I use it for everything, especially my batteries! The city is beautiful, very artistic, but flat as it gets, most of Poland is very flat, unless you go down south to the mountains, it's gets pretty bumpy down there.

  • @alsstuff
    @alsstuff 3 года назад +1

    I can second your comments. One week from dispatch to receipt and a turn-around time of 3 hrs 12 minutes. Superb DJI Express service from Scotland to Holland and back.

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +1

      It's absolutely fantastic, I pick it up with every product I buy from them! The one time it ran out, I was so gutted, so I learnt my lesson to keep it in check.

  • @thinkaboutits
    @thinkaboutits 3 года назад +1

    Worth every dollar. You will need this insurance.

  • @NazwanJamal
    @NazwanJamal 3 года назад +1

    Love ur videos buddy! DJI Care Refresh is so freakin' awesome. Unfortunately, we don't have it yet in my country. Sooner or later when it's available, i'm also need to find some wind mills! 😜 A big hug from Malaysia.. 🙂🙏👍

    • @PhillipSkraba
      @PhillipSkraba  3 года назад

      No way! I thought it was available everywhere!? That is odd, be careful in that case.

  • @kozybeusz
    @kozybeusz 3 года назад +1

    Thanks Phillip

  • @eshov
    @eshov 3 года назад +1

    Great video. Hopefully the process will be as smooth if I ever have to send mine back from the UK.

    • @PhillipSkraba
      @PhillipSkraba  3 года назад

      Thank You! I'm sure it will be just as smooth!

  • @melvinesmith
    @melvinesmith Год назад

    Brilliant video 😊👌

  • @ginoXcaron
    @ginoXcaron 2 года назад

    once you get a replacement. It's a new serial number... so how do you still have your dji care refresh active? do you have to do any weird steps to bind it with your current dji care refresh? (since you have two replacement, you keep the same care refresh right?) and do you have 48H to activate something? just like when you buy the fly more combo with care refresh and you have 48h or something like that.

  • @flywrightdrones
    @flywrightdrones 3 года назад +2

    I buy the care refresh with every DJI drone! Better safe than sorry. I like how they have the fly away coverage now.

  • @mikegrigg11
    @mikegrigg11 2 года назад +1

    Same time frame as my replacement......pretty efficient !!

    • @PhillipSkraba
      @PhillipSkraba  2 года назад

      Yes, so fast! DJI did a great job here!

  • @robsuu
    @robsuu 2 года назад +1

    Did it come with active track? I hear some of the new mini 2’s come with Active Track. Or better horizon because the Nootka on on some peoples drones got screwed up.

  • @david19664
    @david19664 3 года назад +1

    Gday Phil,
    Thanks for the video hopefully something I'll never need to use.
    One question, how did you pack the battery for postage
    I so want to visit it looks so spectacular

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +1

      Hi David, let's hope so! I just stuck it the Mini 2 upside down, so it wasn't connecting. It wasn't damaged, only a little bit of the plastic, so decided it was safe to do that.

  • @theDoggy84
    @theDoggy84 2 года назад +1

    ok, but what if you don't have dji care refresh? can you get it after first 48 hours? because it wasn't available in shop where i bought a drone... i heard you can buy it only from dji after sending them varification video that everything is working... i want to know what kind of video, to see if it will work

  • @stellsificator
    @stellsificator 3 года назад +1

    Thanks for the review. I was really wondering how it works once ordering the DJI Care Refresh option :) Sorry if I missed this moment in the video, but have you sent them the old (broken) battery along with the drone?
    And, BTW, how it went with pairing the new Mini 2 with the old remote? And what about settings, were they restored just from the app?

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +1

      You're welcome! Yes, I sent the old broken drone and the broken battery. They sent me a new drone and new battery. To pair, turn on the drone, then hold the on button, on the app, go into control, go all the way down, press re-link aircraft, that's that. As for settings, I had to put them in again, that was the easy part.

  • @whirltraveller1350
    @whirltraveller1350 3 года назад +1

    Excellent! Excellent! Excellent! I had a minor crash when I landed on the roof of my car and it slud off to the ground. I must have warped a propeller since I subsequently got a message saying the propellers were rotating too fast. I will replace them as this does not obviously qualify as a crash per se.

    • @PhillipSkraba
      @PhillipSkraba  3 года назад

      I've had mine fall of the car so many times, never had a problem though, it takes a lot of abuse with me. Sure, swap the props and you should be fine. However, props spinning too fast, that sounds fun 😂

  • @TravisFPV
    @TravisFPV Год назад +1

    Just curious, did you check the serial number of the new drone? I'm just wondering whether the one they sent you was brand-spanking-new, or if it was refurbished? I went through the same process, but the replacement they sent me was actually a refurbished unit.

  • @justinnote3264
    @justinnote3264 3 года назад +2

    Is your horizon level on the new drone? Mine seems to be consistently a bit off level (I use the gridlines to check this).

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +2

      It's off sometimes, yes. I just straighten it out in post, no biggie. I heard a few RUclipsrs moan about it, I haven't got time to do that, I just add a degree in post and it's straight. Don't worry about it, just fly it Justin 🤜🏻🤛🏻

  • @OneBaldingWookiee
    @OneBaldingWookiee 2 года назад +1

    Many funny moments in this as always, 14:38 is just one 🤣. Question: I may have missed it but why do you label the batteries? Keeping track of the battery life?

    • @PhillipSkraba
      @PhillipSkraba  2 года назад +1

      haha, that's for the people who hate me abusing my gear 😂 Just giving them some more oil on the fire. Yes, I label them so not to waste time on set, so I know straight away which one to use next and which one needs to go on charge. Every single battery I have is labelled.

  • @pilotsharkshanger9182
    @pilotsharkshanger9182 3 года назад +1

    That's was pretty fast. I like the shirt Morro Bay, California, just right up the street from where I was born.
    CAVU!

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +1

      It was super fast! Oh I LOVE Morro Bay!! We used to have a longboard business, so we went to the skateboard museum there, funky place, wonderful owner. As for Morro Bay itself, what a warm and inviting town, can't wait to see it again!

  • @abdullahoraby6292
    @abdullahoraby6292 2 года назад +2

    I want to ask if I can get (Dji care refresh ) if i buy used dji drone or i must buy it new to get this service .
    Thanks in advance ❤️

  • @timoryan4441
    @timoryan4441 3 года назад +1

    Brilliant!

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +1

      Thank You Tim!

    • @timoryan4441
      @timoryan4441 3 года назад

      @@PhillipSkraba love your films and, as a new dronie, learning a lot!

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +1

      I'm really glad you like them Tim, best thing is to fly as much as possible, you'll be pro in no time!

  • @bomatravels
    @bomatravels 3 года назад +5

    Excellent video 👏🏻

  • @daryoushborja5115
    @daryoushborja5115 3 года назад +1

    Thanks

  • @UKBUBBLERS
    @UKBUBBLERS 3 года назад +1

    Wish I got dji refresh on my mini 2 got it for my air 2 and pocket 2 but I'm always using my mini 2 wonder if I can still get it the only reason I didn't is because I always fly in open spaces but seeing your video and how quick dji have sorted your case out makes it well worth the money think ill contact them to see if I can still get it. Well done my friend love the videos as normal can't wait for more dji your the best love there product's 😁👌👍🇬🇧

    • @PhillipSkraba
      @PhillipSkraba  3 года назад

      Thank You! I'm 100% sure how it works after activation, drop them an email, I know there is a service where you film your drone, show them it flies and somehow that is accepted. Like I said though, not 100% sure about that. I make sure I DJI Refresh everything now, it just saves me so much money and hassle in case something goes wrong, and if you fly like a nutter as I do, well, accidents happen. All the best, can't wait to get back home and see the Queen 🇬🇧

    • @UKBUBBLERS
      @UKBUBBLERS 3 года назад

      @@PhillipSkraba nice one and ill let the queen know your coming and ill see if she will allow you to fly over Buckingham Palace 🤣👍👌🇬🇧

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +1

      @@UKBUBBLERS Now that would be something!

  • @overlookdrone
    @overlookdrone 3 года назад +2

    Love DJI Care Refresh Express. I have used it once and sent the drone on a Monday and had it back in hand before by Thursday of the same week. I paid for mine and printed the label and shipped on Monday the May 17th, and the replacement was delivered back to me on Thursday the 20th of May. Super quick, but then again, in my case the town it went to is only about 60 miles from my home.
    I just sent my Mini 2 back yesterday but did not choose the Express option this time, as I was only getting a Gimbal error of 40011 and nothing worked on it. Only happened after I did the latest firmware update Good luck on the Freewell filter. I lost one in a creek with my very first Mini 2 and I just had to order the single lens to replace it..

    • @PhillipSkraba
      @PhillipSkraba  3 года назад

      That is some super fast service in that case!! I thought mine was lightning fast ⚡️ DJI are great at service in my experience. Yes, hoping Freewell get one over to me 🔥

    • @overlookdrone
      @overlookdrone 3 года назад

      @@PhillipSkraba, yeah it was fast, but again, its actually 52 miles in between the town I live in and the DJI service center in the town it was sent to. My drone I just sent them I gave to the local UPS store yesterday morning at 9:35 CST not sure when UPS picked it up, but it was delivered this morning at 11:54 CST. I did not do the express this time, as I am hoping they may actually handle this Gimbal issue under some type of manufactures warranty, since it seem to be a known firmware error, but we will have to see.

    • @PhillipSkraba
      @PhillipSkraba  3 года назад

      Keep me updated, I'm interested too!

    • @overlookdrone
      @overlookdrone 3 года назад

      @@PhillipSkraba no problem. I am hoping to hear something from them tomorrow.

    • @overlookdrone
      @overlookdrone 3 года назад

      @@PhillipSkraba just got an email from DJI, well ok, a couple of them, this is what was in the last email they sent me:
      "This message is from DJI Support. After testing your product, DJI has determined to provide you with free repair service. The repair is expected to be finished within 3 to 6 business days, after which the product will be sent back to you. Thank you for choosing DJI. "

  • @davearmstrong5226
    @davearmstrong5226 Год назад

    I know this is a Bit Late but, Great video and gives one piece of Ming about Purchasing DJI refresh care.

  • @caalinAbyan
    @caalinAbyan Год назад

    Thank you mr Phillip for more info .
    I crashed my dji mini2 it says power system error .
    Left back arm or motor of the arm how to solve ?

    • @PhillipSkraba
      @PhillipSkraba  Год назад

      Oh gosh, no idea, I say pay the price, send it in and get a new one.

    • @caalinAbyan
      @caalinAbyan Год назад

      @@PhillipSkraba 49£ = what in$?

    • @PhillipSkraba
      @PhillipSkraba  Год назад

      @@caalinAbyan Oh gosh, no idea, you'd have to look on the US website, I use the EU website.

  • @musiclive3635
    @musiclive3635 2 года назад +1

    When you send it back to them do you have to send the battery as well?

    • @PhillipSkraba
      @PhillipSkraba  2 года назад

      No, unless the battery is damaged, however, if it's damaged to an extent that it's dangerous, get that thing recycled asap, send DJI a photo that you can't send it back due to potential explosion.

  • @seanmckinleylandscaping6358
    @seanmckinleylandscaping6358 2 года назад +1

    Amazing footage at the end do you have a video showing us complete beginners how to use it? Thanks

    • @PhillipSkraba
      @PhillipSkraba  2 года назад +1

      Thank You! Sure, I have a beginners guide in the playlist 🔥

  • @garrymacdonald5576
    @garrymacdonald5576 2 года назад +1

    "Hit the dislike button twice.....!", hahahaha Brilliant. Also loving the original Dymo labeller. That's what I use too. Loving the channel, keep up the great work

    • @PhillipSkraba
      @PhillipSkraba  2 года назад +1

      The Dymo labeller saves my life!! It's such a good tool to have, it just speeds up my workflow. Thanks Garry!

  • @Waz0
    @Waz0 3 года назад +6

    Hey dude! I was just curious if you have to register/put in the new serial number for the new replacement drone onto your profile. So if the accident is out, and you use your replacement service again, would you have to use the serial number on the new drone? And does DJI, automatically put in the new serial number on your account?

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +1

      It gets automatically updated, in fact when I turned it on and re-linked the new drone to the controller, it showed up straight away on the screen that DJI Refresh had been updated.

    • @Waz0
      @Waz0 3 года назад +1

      @@PhillipSkraba oh okay! Thank you so much🤙😎

    • @peterhastings703
      @peterhastings703 3 года назад +1

      @@PhillipSkraba This was the question that occurred to me while watching the video. It's actually quite impressive that it took care of this automatically.

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +1

      Yes, I was surprised too!

    • @overlookdrone
      @overlookdrone 2 года назад +2

      The first time I did this, when I started the drone and opened the app if popped up asking me to link the drone to my DJI care, super easy.

  • @ronaldpeele7963
    @ronaldpeele7963 3 года назад +2

    Yup, I actually didnt expect it but pleased to receive my drone replacement in less than a month.

    • @PhillipSkraba
      @PhillipSkraba  3 года назад

      That's pretty long, good you have it though! Fly safe.

    • @toddkingery9951
      @toddkingery9951 2 года назад

      When you receive the new drone when does it offer you the option to purchase Refresh+ ? Basically 2nd drone replacement.

    • @ronaldpeele7963
      @ronaldpeele7963 2 года назад

      @@toddkingery9951 From what I know, you get up to 3 replacements within the 2-year validity of the Care Refresh Plan

  • @mataskart9894
    @mataskart9894 7 месяцев назад

    Recently had my mini 3 replaced with the express replacement and, while it took some time for the package to get there via UPS (from Lithuania it was sent to an authorized service in Hungary), they shipped it back to me via DHL in *one.day.* Less than 24 hours, and the next 2 days were holidays so that would've delayed it a while more, overall took a single week and I got a new (slightly sub-par QC) mini 3.
    Though shame they don't offer an expedited service option instead of full on replacement, my mini 3 had a single broken arm and no other damage and it was basically new (10 days old), while I got one that has quite a few cosmetic QC issues even if it flies alright, so it's a bit of a waste. :)

  • @andreroy6411
    @andreroy6411 2 года назад +1

    Hi Philip. I love your videos and they have proven very useful as I begin using drones. I fly a DJI Mini 2 but I cant' seem to see the 'compass', half-circle with the triangle icon showing where my mini 2 is (in relation to me) and the direction it is pointed in on my app screen. Do I need to set something up to be able to see and use it? Should it appear automatically? Thanks in advance for your assistance.

    • @PhillipSkraba
      @PhillipSkraba  2 года назад +1

      Hi Andre, thank You! So the compass is on the bottom left, you need to tap it, or double tap it to open it up. It's a little annoying as it's so small, it'll go between compass, map and hidden, so you need to play around with it till you're happy. It should show the drone, and you on the map, so as you spin you should see if you're flying towards or away from yourself.

    • @andreroy6411
      @andreroy6411 2 года назад

      @@PhillipSkraba Thank you. I've got it now.!!

    • @PhillipSkraba
      @PhillipSkraba  2 года назад

      Awesome!

  • @zaneromitassietrippers427
    @zaneromitassietrippers427 2 года назад +1

    Hi Philip, just wondering if I can still purchase the DJI Care refresh even though I had my drone last year December!! I did find out some few problem in mind and need replacement instead!!! Thank you so much for your help!!

    • @PhillipSkraba
      @PhillipSkraba  2 года назад

      Hi Romina, apparently so! There is a link in the description of this video on how to go through the video verification, that should work I've heard.

  • @Mike-yq6jg
    @Mike-yq6jg 3 года назад +1

    which editing software do you recommend ?

    • @PhillipSkraba
      @PhillipSkraba  3 года назад

      I use Final Cut Pro X for all my editing 🔥

  • @wallyonlenz6610
    @wallyonlenz6610 2 года назад +1

    Hello Phil, I'm planning to buy dji mini 2 this month. But my question is. What is crash my drone to tree or on the water and recover it. Does it include the dji care refresh? Thanks

    • @PhillipSkraba
      @PhillipSkraba  2 года назад

      Hi! Sure, DJI Refresh will cover everything really, you do need to physically send it to them to be able to sure the DJI Refresh, or if it drops into the sea, you'd have to use the Flyaway option, which is a little more expensive. It's worth it though, make sure you pick it up! If you need any links, you'll find them in the description of this video 🤜🏻🤛🏻

    • @wallyonlenz6610
      @wallyonlenz6610 2 года назад

      @@PhillipSkraba Thanks Phil. I really love watching your videos 👍👍👍. Stay safe 🙏

    • @wallyonlenz6610
      @wallyonlenz6610 2 года назад

      @@PhillipSkraba hello Phil it's me again wally. Sorry to bother. But I need your advice. If going to buy dji mini 2. Do you think the fly combo is way better than buying mini 2 by itself? Do u think the after market mini 2 accessories are cheaper? What's risk? Thank you.

  • @mksmtrsv
    @mksmtrsv 3 года назад +1

    Hi Phillip! Thanks for this video it is really useful! And the footage looks sooo good! Love your channel for this style!
    Want to ask an advice from you. I'm going to buy my first DJI Mini 2 drone, saved up enough money (for Fly More Combo of course) and almost was ready to buy it but then caught myself on this thought: what if Mini 3/ Mini 2s will be announced soon and it will be better to buy this drone.. (because there are more and more rumors that announce can happen on August or September )
    What do you think about it? Is it better to wait for the DJI Mini3/Mini2s or it's not a good idea and better to take Mini 2 and not thinking about of these rumors?
    Thanks! (be nice :D)

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +1

      Hi! That's a really hard one! I think the Mini 3 will drop pretty soon. I honestly don't have any information about it at all except for the same rumours you've probably read. I personally would wait a little longer as it seems they're dropping them once a year like iPhones. DJI know they are huge when it comes to sales, so I'm sure an updated version will drop in the next couple of months. Summer will be over though no doubt, so maybe it's worth getting the Mini 2 and selling it when the Mini 3 drops, with 1 year DJI Refresh of course, just in case. It's a very hard choice. I've also saved up for it, and what could they add to it? A sensor and tracking? I have no idea what else. I turn off sensors on my big drones, and I use tracking on about 1% of my videos. So you'd have to think if you really, really need those functions.

    • @mksmtrsv
      @mksmtrsv 3 года назад

      @@PhillipSkraba ​ thanks for detailed answer! Yes, I agree with you that the sensors won't the best one improvement (especially after fail with AIR 2s :D) and tracking will be just nice to have option but also I think DJI could improve their camera (4k 60fps and improve lowlight performance) and battery life. If these improvements with camera and battery life will be added in new version then those improvements would be more useful for me.

  • @3xilelast
    @3xilelast 2 года назад

    Thanks for posting this. I was wondering about what the contents of the REFRESH box would contain. I thought it would come with another battery and controller.
    About to purchase one from another person who has a box unopened that looks like the non-fly more combo . This video answered my curiosity.
    Thanks!

    • @3xilelast
      @3xilelast 2 года назад

      liked and subbed btw.

  • @bartdezeure
    @bartdezeure 2 года назад +1

    So if i get it right? you pay to have the refresh kit and you pay again when its crashed? so you pay up to a 100 in total?

  • @viliambena6767
    @viliambena6767 3 года назад +4

    I've bought mine mini 2 fly more combo just two days ago and today I've bought 2 year refresh plan so I was hoping I've decided wise 😁 did you paid shipping normally ? I've saw some shipping quotes up to 20€ to a netherlands , not a big deal, but adds up. Still I'm torn for not getting 2s , seems like despite 30m fly away from people + course it's same rules for both categories, but charging batteries off from a power bank is so good for practicing. Greetings from slovakia 🐱‍🐉

    • @alanjm1234
      @alanjm1234 3 года назад +1

      Shipping is free. When you report the crash to DJI, they send you a shipping label, which you print. Your only cost is the packaging and the label. And the 49 euros

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +1

      So shipping is free, DJI takes care of that, you just need to print out the label and pack it. It's an excellent drone, I use it the most, I'm sure you love it, good you got the DJI Refresh package!

    • @viliambena6767
      @viliambena6767 3 года назад

      @@alanjm1234 Thanks guys, that's a nice touch. Did not expected that to be honest, but it adds to the value!

  • @alex5867
    @alex5867 3 года назад +1

    Cool video bro

  • @tinydronefootage573
    @tinydronefootage573 2 года назад +1

    I have a small crack on one of the legs. But for some reason the service didn't work for Canada. I've chatted with support and got my return label in a minutes to my email. Great service so far.

    • @PhillipSkraba
      @PhillipSkraba  2 года назад +2

      Really? Two words - super glue. I used that on mine 😂

  • @musiclive3635
    @musiclive3635 2 года назад +1

    Did you have to send your rc controller?

  • @jeffreylee911
    @jeffreylee911 2 года назад +1

    Is this 4k 30fps or 1080p 60fps??

  • @fredmunson8952
    @fredmunson8952 2 года назад

    Can you still the DJI "Care Refresh" after you have had the drone for a year without having any insurance? If so how do I do this?

  • @robertasja2309
    @robertasja2309 Год назад

    Hey Phillip great video! Wanted to ask, if anybody knows, what if I crash my DJI in Thailand, and I bought in UK. I am going away for 6 months in SE Asia, do you think they can send me replacement anywhere? or does it has to be the location I bought from. Thanks in advance!

  • @zaneromitassietrippers427
    @zaneromitassietrippers427 3 года назад +2

    I wonder if you could make a video how to re- calibrate the DJI mini2 remote control,,, my remote control been playing up and it say remote not connected to aircraft. I’m a bit scared to use it just in case I might lose it the drone

    • @PhillipSkraba
      @PhillipSkraba  3 года назад +1

      That is very odd, delete everything and start fresh!

    • @zaneromitassietrippers427
      @zaneromitassietrippers427 3 года назад

      @@PhillipSkraba thank you so much 😊 will do that!! Have a good day

  • @daryoushborja5115
    @daryoushborja5115 3 года назад +1

    Do you keep your drone kilometers and flights after binding?

  • @abdulhannanmustajab8711
    @abdulhannanmustajab8711 Год назад

    I crashed my new drone and didn’t have any dji care pack. I sent it to them, and they said that they are going to repair it for free. Two days later, when I open the shipment. Its a brand new DJI mini 2. Dji support is fantastic!!