Expensive Decking gets tossed by employees... Yikes! READ DESCRIPTION!!
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- Опубликовано: 2 дек 2021
- Good morning everyone! Today we have the follow up video to yesterday's episode.
To watch the video that led up to this happening, follow this link! • Improperly packaged de...
This video showcases the unique unloading techniques used to offload already twice mishandled decking material which is meant to be sent back to the customer... after he already received two damaged orders!
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These big retail distributers hire people with no experience and little training at low wages and this is the result. Blame the company for this nonsense. It is all about putting as much money in the shareholders pockets as possible.
Become a share holder.
@@ContrarianCrusade Go make your money doing something productive.
@@tomsreviews238 if you sell drugs you will have repeat customers in about ten minutes
yeah they need to actually pay their forklift operators more than 1$ above minimum wage and do real training.
@@ContrarianCrusade Everyone is not wealthy like you seem to be. I wouldn't buy into a company that allows employees to suffer.
After they destroyed almost all of it she says be delicate for the last two boards because its going to a customer. lol
As a forklift driver with a good few years of experience this is just painful to watch
They were smart enough to think about calling in the second fork, yet still to dumb too actually do so. I'm a fork op too. This was like free tickets to the circus.
I can drive a forklift, famous last words when I used to work in a warehouse haha
@@JacobWinkle 🤜🤣
you gotta start somewhere and most these places barely train you at all or show you anything but "videos on a screen"
Did it ever occur to these guys to just offload each piece by hand? Maybe a half hours work. Instead, they end up with a pile of compromised material (which they ultimately moved by hand) that will be stacked properly and sold to an unsuspecting customer (or sent back to the original one, which the lady stated. I'm sure he won't be happy when he sees this video). Nice job Home Depot.
They suggested that in the beginning but our humble narrator told them he doesn't have the time.
@@adamaniac4385 he's got a job to do.
@@zaodedong9935 True, but they ended up hand offloading anyways .
The driver is paid by the load, not the hour. These clowns gave him a pay cut for the day. They had come up with a near best case solution of calling up their second fork truck. For whatever reason, they decided to waste the driver's time instead.
HD sucks
Throws boards all over the place/drops them off forklift. Then lady says they’re sending it back to the customer so they don’t have to order for a third time even though we all know they’re now scratched and damaged. Man in my opinion, I’d say you’re lucky to no longer have a contract with that Company. They do garbage work.
@The Amish Electrician yep, I like there products but they have the worst and most Unknowledgeable employees!
they don't scratch easy, otherwise it would make for some shitty decking. this stuff is suuper slippery against each other
This is what you get when you want a baller deck on a poor man's pocket. You don't buy TREX from HOME DEPOT. Home depot are not professionals....they are salespeople...
It's a garbage company.
@The Amish Electrician is this a French issue?
"I have an idea.... It's probably not a good one!" 🤣🤣 Honesty is the best policy!
I didn't think that Abbott and Costello were still performing! Love to see these guys unloading a railcar loaded with three trailers loads of palletized beer that was on the "road" for five days! Air bags and cardboard just isn't enough at times!😄
I sometimes go to Lowe’s and Home Depot just to watch the forklift shenanigans. I once asked for a new bundle of boards to be pulled down cause the few remaining were trash. Two employees pulled the bundle only to set it on the other boards then went through ten minutes of trying to figure out why the forks kept hanging up. Was shaking the whole rack in the process. It was totally worth it. Lol.
🤣
@Forty-Three and Flowin' 😂😂😂😂
An acquaintance of mine owns a HH building centre, he had to repair/replace several employee vehicles after someone had over stacked the decking in the yard. When one of the operators bumped it, it dumped over the fence onto the employee parking lot. No money was made that day! xD
You a sad sob
This would likely never happen at a small company . " try to be gentle guys, We are going to send those back to the customer for the third time" . While guys are tossing and dragging on the asphalt. There was one way to do this and that was to unload by hand onto wooden kickers on the ground.
If they split it with the lift put kickers under wrapped the sides they would've been golden picking up with the lift. Used to do the same thing with 24 ft metal flats when we loaded trucked but we banded them together. We used cranes for the most part but this could've been done
Why didn't they just use both forklifts there was one on the back she truck they should've used both just take both at one time lift it straight up let the truck pull out from under it lower it too the ground with both lifts moved forward an nothing damaged
Why didn't they just use both forklifts there was one on the back she truck they should've used both just take both at one time lift it straight up let the truck pull out from under it lower it too the ground with both lifts moved forward an nothing damaged
@@ronaldterry2234 Honestly because it isn't addressed by any OSHA code but is frowned upon by OSHA inspectors.
It's a grey area that can result in issues even though I've done it for offloading logs when our tiger cat broke down, it's a very unsafe practice since each operator has to be working very much in tandem.
@@ravenna6543 makes sense 😊
It's like watching a Laurel and Hardy sketch.
I'm just glad you had the experience to know what would happen if you attempted delivery, and convince the buyer to let you return the shipment!! An inexperienced driver may of attempted it, and be on the hook for the damage ... ;-(
Exactly
Never pick up an unstable load.
They should have used a few cull 20ft 2x’s to support the flexibility of the decking. Also banding/shrink wrapping it way better.
I would take an even money bet that the customer cancelled the order and went somewhere else for their product.
Should or lifted the rear end of the stack then drive the truck forward out from under the stack. 😲 my exotic Madagascar banya decking. oh my! 😂
Now thats a lot of damage
I don't allow the store to even load Trex boards onto my trailer unless its packaged to my specifications. My rookie year I dropped two full units of sixteen footers, took me about three hours to clean it up cause some of it went down the hill and some went into the bushes, I took my remaining three deliveries back to the store, parked my truck and went straight to the bar, man I was pissed.
I know the feeling
I believe you handled the situation in the correct manner. Some days that’s all you can do.
I started doing this exact job back in April. On my third day, I had the same 20 foot deck boards (only I had about 50 of them) and the store didn't band them very well. I didn't know any better and as I was pulling them off the truck they slid off onto the city street and under the truck. Of course it was 90 degrees out that day and it took me 45 minutes to clean up. Cops just sat there and watched.
Yea that's why proper securement is critical
And you didn't offer them a donut?
Mike your videos on trucking and delivery are vital for people who go in the trucking business and don't realize how much it is to it and all the hazards that are involved.
17 yrs ago I had worked for HD for 5 yrs, back then they hired professional people who were retired or were hurt on their trade jobs. Thats when while you were in garden you were talking to a landscape designer, in electrical you were talking to an electrician, in plumbing you were talking to a plumber. Now no one there knows anything. Your training now is a half sheet if that of paper for your department, that's If you can find anyone for a department at all. They paid well back then, it was the best job I ever had, and I was in my forty's. Everyone cared back then, it is so sad to see corporations like this one lose their way do to wanting more profits!
We get employees venting to us all the time, like seasoned vets that know the store- products- services- and they are unhappy and are leaving or simply stop caring and just show up for a pay check
Sears, Circuit City, et. al. They ran off their best people. Workers that were so good at their jobs, and had such a good reputation, customers would come in asking for them by name. To upper management, it's a simple issue of payroll expense. New hires are cheaper to pay than a long timer, so they push the experienced long timers out the door, then bring in a newbie at entry level pay. I've overheard these conversations first hand among middle mgt at my last employer (auto parts chain, household word). They were targeting store by store and being rewarded in their yearly bonus.
It may have been faster to off load by hand with no damage. There an old saying "go slow you'll get there faster"
Sometimes you have no choice but to offload by hand, and this is one of those times. I understand time was precious, but sometimes there's no choice but go a bit slower.
Not to mention they had like three, or four sets of hands to offload in 5min.
I drove lift trucks for 35 years never had this kind of problem unloading by hand stack nice and neat on the forks dead center balance the load. Still not balance right get 1/2 4' x 8' plywood that should do the trick spread forks far as the go and tilt forks back far as it go. Hand stack each piece nice and neat after done that shrink wrap them together.
I just started watching your videos today and now I'm addicted. I have no interest in the profession but your videos are so good I kinda want to get into it.
🤣🤣🤣🤣 I almost passed out
Hiring standards at their best. 2 employees who could care less about how to load and unload, or about protecting their company's products.
tbf, they probably only offer like $12-$15/hour for these positions, what the hell do they expect for that slave wage?
@@ravenna6543 yeah not to mention who knows what their workload looked like that day, sometimes if its getting close to the end of the day you just want to finish up and go the hell home.
@@ravenna6543 and no extra for forklift
Couldn't care less
@@ravenna6543 can confirm, once shift ends I break sound barrier to time clock.
He should have gotten 2 forklifts out there to pick it up and backed up and then had you pull up out of the way and then they could have driven forward and set it in front of that other stock.
Your using your brain and making way to much sense, now, stop it!😅
@@jamesp13152 I actually had a manager tell me once, "You sure do think a lot." LOL!!! I told him, "You say that as if it's a bad thing." 😄
I can say from experience it is really painful for experienced people to basically watch others perform a train wreck in slow motion! ...
WOW that was painful to watch!
I’m a truck driver and I also have years of experience with forklifts. The one thing that I notice about forklift rookies (and some non-rookies) is that they will go into a pallet with the blades tilted. Get your mast squared up first! I see them get the tips lined up with the pallet, but it’s still tilted up or down. Then as they slide into the pallet, they lift or lower the forks instead of correcting the tilt. And of course, the tips inevitably dig into the pallet, or even the product.
You would think it would be common sense to keep the forks level when picking up a pallet then tilt it after you pick it up. Ive never used a forklift but that's how i would do it
Well this was actually "The Nightmare Before Christmas"
So the customer did fact order for the third time. LOL, never un-due the bands.
Yup. They should have just grabbed the other forklift and placed the siding on a proper shipping base.
Yes undoing the bands was a bad idea, unless they were going to hand unload.
She waits to tell her guy to be careful around 16:00 cause they are going back out to the customer. So they don't have to order it for the 3rd time.?????????????
In the last video, the guy said he was gonna call and tell them not to send the same material since it was already damaged as well.
SMH, fuck home depot
Use Two forklifts or forklifts and moffet , lift upp, truck forward and Lower to ground then handpick into warehouse. No damage. Easy peasy.
Hahaha haha that's even dumber than what they did
Loose products need to be shrink wrapped for delivery!
"I watched my truck safety video, I know what I'm not supposed to do."
*Proceeds to commit to unsafe and unviable practices while offloading the truck*
THD doesn't pay enough to do stuff the right way.
Guy made the I watched my truck safety video comment but has his forks 4 feet in the air
I watched my truck safety video.
That looks like a mess. I used to deliver compressed gas to coal mines and shops. As the new guy they gave me a truck that had been parked because it was unsafe. The tail gate was sprung and hung down. It was against the rules to ride the tailgate down with the bottles. The truck needed a few thousand dollars worth of maintenence, but I did what I had to do. I had been with the company a year and had been trained for hazmat and got a CDL and this was my first driving job. After the first day of bad brakes, fuel leaks and riding the tailgate holding bottles I put in my 2 weeks notice. I decided maybe delivery wasn't for me. You are lucky to work for a decent company.
It's amazing how the people hear this guy in that distance, he doesn't even seem to raise his voice much and they somehow hear him even with a forklift running. My wife can't hear me when we're sitting across the couch.
So sad what a waste. Great vid. Yet again!!
Wow that a lesson leaning the hard way a mike now I see what the deck was strip together.
It should have been off loaded by hand. It would have taken no more time and the product would have been treated properly. They should have been fired, especially the woman.
Why don’t they just build a base to support the (expensive material ) out of 2 by 4’s big enough to hold them? Daaaaaaa. The stuff you go through man.
simply amazing
For 5 years I did flatbed for Lowe's if they would listen to the drivers on how it should be loaded and bundled up it'd be so much smoother with me bro
Those guys were so unprepared and rough with all the new material. As mentioned in earlier comments, they just needed to unloaded the awkward stuff by hand and be extra careful. Too bad you had to get caught up in the middle of that stupidity.
My son came in while I was watching one of your vids and asked was I watching wreck it Ralph I can't stop hearing it myself now
😂😂😂🤷♂️🤷♂️
The Home Depot employee just watching thinking “ These guys have no idea what they’re doing”
Chunk-a-lunk-a-thumbs..."you're a rookie...side shift right...daaaaaamn! "😂🤣😁💙
You tell 'em how to do it, Mike...BOSS MAN!
As a forklift operator that lifts shipping containers I find how they doing it funny way unprofessional do that with a shipping container you be buying them at like 3-6k a pop
Ok! Good 1st day. I was waiting for them to say… “looks good! Can’t see it from my house!” 🤦🏻♂️
This decking looks very familiar composite.. I just used at least very similar last year for mine. This is completely improperly packaged as it is not structurally rigid enough to ship like that. Especially on warm weather that is a pain to handle as it flops all over the place! They should of made a rigid platform for transporting.
Agree. I'm wondering how it was loaded to being with. I hate receiving product that has been improperly shipped.
How did they expect this load to come off without a hitch? It's 32' long they needed that Moffett and another forklift to off load it all in one smooth move what can you say about rookies lol oh well not the drivers fault
Thank goodness they were delicate with those last two boards!
Almost!
I used to work at Menards years ago and I can honestly say trying to handle composite decking was hell for me those boards can easily be chipped busted broken and split. I don’t know why they’re so expensive when they were so brittle
Homeboy really chucking them boards 🤣🤣🤣
Nice sunny day all good
"I have an idea!" - I lost it more than with "You are doing good!"
We deliver Trex decking with "bottom boards" 2X6 under the trex, protects trex from bending/flopping around. Charge customer for "bottom boards" they will thank you and HD!!
We don't package it They do. Make sure you go watch part 1 down in the description
That's how it should have been delivered.
Garden always hoarding the fork lifts 🤬🤬 haha. I remember wayy back , i used to hide the reach truck behind end caps in lumber, people would be searching for ever to find a lift
There is a Forklift made for those 20 to 30 foot loads. I drove one back in the 70s. No accidents….
Hello Everyone. I hope all is well with you all. Have a Blessed Day
You guys are the epitome of awesome fans ❤️❤️❤️❤️
He self described his incompetence when he said “I watch truck safety videos” 😂😂
“I have an idea!! It might not be a good one….” A few seconds later “darn it..”
Where I'm from, "I have an idea" translates into "Hold my beer, watch this"
I hope the CEO, Home Depot wasn't watching; this is why they need a real supervisor out in the yard keeping an "eyeball" on the loading jobs.
Those who have zero skills OR are retired trying to make ends meet. All work at 6 Home Depot in our area.
I have recently begun to wonder how Home Depot even makes money. Basically every item is damaged to some degree.
Reject timber and those workers , wow what a mess. As a builder this explains a lot.
I just loved hearing I got an idea but it's not a good one 😂
Should have use the moffet and both forklifts, lift it straight up together and drive the truck out from underneath. Then lower them together . Viola
Home Depot Employee's must think, we don't get paid enough to think. Just load it up on the flat bed and that's it. "Not my problem, now" it's the delivery driver's problem.
Now this is entertaining! It's always funny to watch them pull lumber down from the top racks and dump all of it 20 feet to the ground. I guess that's what the roof on the lift is for 😂 we all had to start somewhere but man, they need to train these people before tossing them the keys.
Don’t blame these employees blame those who did the real nice packaging !
Oh man that customer won't be happy when the decking shows back up all scratched up.
Gotta love home Depot
That beeping would drive me NUTS...
2:15 brave of you to turn your back on a forklift in gear and forks up being operated by a rookie. If I were driving I would have taken it out of gear while you were between the forklift and the truck. That's some scary shit. This whole video was tough to watch. As long as Home Depot keeps treating the Deliveries department as an entry level job, they'll keep getting nothing but a string of rookies packing the orders. Ain't nobody knows how to properly put together a package of Trex.
I work for home depot, was a merchandiser through the company for 2 years and switch store side for about 2 months now and they dont care about training... AT ALL.... They expect you to be perfectly fine with no co workers to help you. I basically work 4 days a week with no one else in my department. So if you dont know something or have a question, GOODLUCK.
That’s the standard Home Depot and Lowe’s employees 😅😂😅.
I love it when I go. They come up to me and ask how they can help. I ask them a question and the they typically respond is “if we have it it should be there”. 😅😂. Then he’ll say. Let me call the expert on this area.
The expert comes over and he gives me the exact same respond 😅😂😅🤣 “if we have it. It should be there”
😅😂😅😂😅
perhaps use the forks and the moffet to hold it in the air as the truck pulls away, then both can just drive forward and lower
Damn. You had free tickets to see the circus that day. 🤣
Haven't operated a forklift in years but I know you're tilt when going in on the pallet has to be perfect... you go in easy and barely tilt your forks down a couple of degrees and feel for no obstruction just by jiggling the tilt lever...after a while you get muscle memory and can do it quickly... cracking pallets is a bummer because then you have to offload and find a new pallet to put the material back on for safety
This explains a lot now with regards to the damage I find at the big box stores. I'm surprised they did what they did know that you were recording. I wonder what it would have been like if you didn't record.
With u on that one
They sure don't have any care lol, they know the store won't fire them unless they fck up major time, as they need the workers no matter how shitty. This is the quality of employees they get for the money they offer, even the manager ain't trying much to rein them in lol, she is just doing a useless token effort.
Clearly it's not maliciousness or laziness on the part of the employees, it's just ignorance/bad training
"we need to be delicate" LOLOL
Hello Boss, how you much paying the new guy? He's no good, he not a good oper-a-tater !! 🤣🤣
you must have a stick backbone strong enough to prevent droop as we see off the forks, unless you're Forks are 20 ft wide which is not happening
That’s absurd..I use composite everyday and got to deal with damaged material..the shits expensive and the decks I build are usually 20,000 all the way up to 100,000..service like this costs everyone money
High Mike
That’s another hair ripping episode stay calm and stay safe out there.
I watched my truck safety video I know what I’m not supposed to do lol that’s hilarious
I drove flatbed for 10 years. Then I hauled some racking for a van company. I told them they didn’t strap the racking right. Was told it was right. Got 15 minutes down the highway and it didn’t ride right I had to stop on the freeway shoulder because it shifted off the side of the trailer. It took a team 5 hours to reload it. There went the 400 mile trip. I told my dispatcher I was told to go. They ended rework the load onto 2 trailers.
I also hauls those little fruit boxes. Like 7 high about 42 per pallet 14 pallets per trailers 2 trailers. Boss told me to use the corner cables. I crossed tied the ends. He got mad waist of time. After a couple of days he put a new driver and told him not to rope. He lost 1/2 a trailer. I ask him much did those 4 ropes cost you. Lol
That guy on the fork lift he left his hat inside his cowboy hat 🤠
The only one with a clue is Mike. These clowns are totally incompetent, there's no way they would be happy with their goods being handled like that! A second forklift, a bigger forklift, slinging the load or unloading by hand onto pallets is what they should have done but what they did was dangerous and created more work. Not to mention their yard is a mess with rubbish lying around, I'd have been in the shit big time if my yard was that much of a mess and I was handling materials like that
They get paid like $12/h for the driver even less for the helpers and are completely untrained. Its hardly their fault. They work for a mega corporation that barley pays and just cares if the job is "Done" at the end of the day. Cant blame somebody for not knowing what they are doing when they were never trained on what to do and work for a company where figuring it out doesn't get you anything.
Home Depot and other big chains intentionally hire less educated folks because they can exploit their labor.
At least we know they’re honest 😂😂
Customer is always right . If a customer breaks anything, it's the distributor or the shipping drivers fault . Get with the program people !!!! This is how life works in buissness.... Oh well !!! Customer is never in fault . 🤣
I guess the quadrilateral circumference wasn't stationary to proportionate standards in which the unbalanced load was unsuccessfully withdrawn from the matrix!😂
Dudes could have unloaded it by hand with no damage faster than that bs
What the f#@k were they thinking,
It would have been quicker, safer and more profitable for them to have handballed the lot off... Their work ethics are in question..
Great job capturing for proof of delivery, and our entertainment....
Greetings from the UK 🇬🇧.
I take it that was home depot ?
Well you definitely know your job. Now if they had only listened to your suggestions. It wouldn't have been a 3rd attempt.
Sort of funny because my local Home Depot actually has a few skilled forklift operators. I know this is rare, but perhaps management realized that paying more for skilled labor wascurring costs in damaged goods?
People pay good money to see a show like this and get a good laugh. Here you give it to them for free. OMG 🤣😅🤣
So we should charge huh
ONLY THE BEST FROM HOME DEPOT
I hope the buyer sees this video and uses it as proof that they don't care about the customers orders or the products in store, what a load of plonkers and I was like omg now they say at end careful they going back to customer!!! And the fact they didn't know how to make sure a load is safe for their end and unloading is worrying!!! Especially as they drive forklifts too
I like how you double checked to make sure they were really okay with recording. You should have told them that this video may be used for training purposes.🤣