How to FIX Amazon Echo that has STOPPED Responding
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- Опубликовано: 11 сен 2017
- Hi, this video shows a very simple fix that can cure many problems on your Amazon Echo. In the video the Amazon Echo has become unresponsive and will not answer any questions, by simply turning it off for 30 seconds and then turning it back on again it has fixed it and can also fix other issues.
Many thanks Vince 
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This doesn't work for me. I literally have to unplug every time I interact with Alexa.
Right.. I have this same issue and unplugging fixes it. But I shouldn’t have to unplug it everyday every time I need to talk to Alexa.
TripleXmodder =
I have to unplug mine (or reset with the power button) several times a day. Result, Alexa is not very useful.
Yeah that's BS you have to turn it off every time. I had my Alexa for several years and then all of a sudden the last 6 months or so it started doing it. I thought it had something to do with covid-19 and everybody being at home and everybody being on their Alexa at one time but seriously having to unplug it every day? Pain in the ass...
If you have to keep unplugging everyday you obviously haven't fixed the issue
That worked for me! Those lightning storms the last couple of days must have put it out of wack. I unplugged it as he did, waited 30 seconds, plugged back in and Alexa found her voice! Many thanks!!
Ummm none of your suggestions helped me - but your voice did! When you said “Alexa” my echo dot responded. Our wake up word is “Echo” and I have no idea how it got switched. So thank you!!!
OMG This is totally what happened!!! Came here looking for answers and decided to read comments first!
Lol I’m annoyed same thing for me ! It responded to his voice but not mine.
Same exact thing for me. I got this Echo Show 5 for Xmas, Alexa is 95% moody all the time, never wants to respond after I say "Alexa..." - Especially first thing in the morning to turn on lights, AND at night when I want to Turn off lights (I've been manually going into "Smart Home" and pushing the "Turn lights off" button...)
- -I play this video for a possible fix, Alexa had no problem responded to all of HIS commands / voice! WTF?!?
Suggestions? Plural! he only gave one trivial and obvious solution, unplug it and plug it back in. DUHHH, like we couldn't figure that out on our own.
Same 😅
Thanks for saving me a ton of wasted time! Your fix worked like a charm. Thanks!
Thank you so much! Such an easy fix, I'm embarrassed it took me so long to figure this out!
Thank you! My echo dot was fixed because of your video!
Thanks for this!!! Really helped after my WiFi wasn’t working for 2 days I had to do this on all of my echoes
Wow! Thanks Mate, your first hint fixed the silent Alexa!
Thanks for posting this Vince. Coincidentally, I tried your suggestion before seeing your video [since the first stop with most IT malfunctions is to turn off then on] and tried it again after seeing the video, but still to no avail. One thing I did notice was that my Alexa app showed music playing but it wasn't. Still going to have to tinker around to fix this. Off anyone out there had other ideas let me know!
Did you solved your issue? Mine has it as well
Thank you so much,i just unplugged my alexa for just 2 seconds and LITERALLY it worked.
It worked for me! Simple fix. Unplug for 30 sec & then plug back in. Thanks! Couldn’t figure out what was wrong with it
after contacting Amazon and being connected to 6 different call centres in diff parts of teh world, I received no help and gave and threw in the waste bin.... total waste of money AMAZON customer services are PATHETIC
thanks vince! this really helped. PS. i subbed
I was about to connect with Amazon Customer Care team for chevking the 1 year warranty & someone came to this video.
This is such an easy fix.
Hoping, Alexa team will add this 30 seconds reset technique in their manual Boldly.
Thanks a lot buddy.
It works for me thank you very much, my patient was getting depressed without her music
Great job! It works now. Thank you very much.
Thank you ! You fixed my Alexa 🖤
Thank you! Worked like a charm.
Thank you it really helped 🙂
thank you this really helped me have a lovely day!!
Thank you! I have an echo dot that was doing exactly this and your suggestion worked. Awesome!
Did you really need to watch a video to figure out that unplugging and re-plugging devices sometimes resets them and fixes their problems? That is usually the very first thing most people try. I call it the Microsoft solution because their solution to every computer problem is to restart your computer. LOL
@@wayneyadams apparently I did not think of that when it came to Alexa. 🤣
Thank you so much! Had the same issue as well and it worked
thanks so much! this helped me a lot!!
This helped me really well with my Alexa and Sonos speaker
Thank you so much its very hard for me to sleep so I use music with my echo dot but it stopped working when I tried to turn it on because I woke up at 1 am and it didn't work so I panicked and searched up and none of the other tips worked but this did thanks so much!
The minute I clicked on this video, it started working lol...
ME TOO!!!!!!!!!!!
Thanks buddy, this helped me with my Echo show 8. All of a sudden Alexa wouldn't respond to me when I ask her to do things, she does them, just no voice response back. Thought it was bad network connection or something, who I have been unplugging and re-plugging my router. Little did I know, it was Alexa herself that needed to be unplugged for abit. Afterwards, she started talking again. Thanks again.
Talk to her nicely, haha
thank you man! worked for my echo dot.
Thanks man, is was really helpful!
I got this Echo for Christmas and after about a month or more it started doing the same thing. The only difference is this happens every day. I also hate to keep unplugging it and plugging it back in EVERY day, it's so frustrating I almost tossed it away. I don't use it very often and mostly just to play music from iHeart and TuneIn radio so I don't know if I'm just not using it enough to keep Alexa "interested". It has to be some design flaw or I got a lemon. There has to be a permanent fix for this somewhere. I also set an alarm with Alexa for 8:00 AM every morning so as to wake it up and it seems to work sometimes and sometimes not.
Call Amazon. If you bought it less than a year ago it's still under warranty and they will replace it. I spoke with them today and I'll have my new unit this Sunday.
Thanks for taking the time to record this! It worked!
My guess is a Linux Kernel Panic (== Windows BSoD) because the Echo's run Fire OS, a form of Android, and Android is a form of Linux. Still, the thing is so heavily integrated that it really should not crash, and if it does, Linux added an option to reboot if it crashes in the compiler config, and I am almost certain that it is compiled with that.
Thank you very much for your help! 👍🏻
Thank you so much. It helped.
Thanks, mine stopped talking back 2 mins after getting it and i was well sad but now all fixed 👍
My echo dot stop talking when I upgraded from windows 7 to 10, this advice fixed the problem
Excellent! Thank you even though power-cycling did not work for me. But it is an alternative for future attempts.
Same here
drove me insane! though the thing had died ! only had it a month! top solution sir! also nice watch!
4/14/23 hi my Alexa does not talk when i ask the machine a question it just turns on but shuts off fast what do I need to do i have the same one as yours it was a gift i tried what your video is saying but still not working can you help i did unplug it but still do not turn on just the color on the top but it does not talk or answer any questions?
My Alexa is doing the same as yours was before you took the lead out. I have tried this and switched it off at the mains but still does not respond. Any tips? Thank you!!
Thank you for sharing this information.
Thank you. 2023 and your video still holds weight 👍🏾
It worked for me.. and is consistently working. Thanks for the advice
Working again thanks 🙂
The unplug-and-re-boot technique works for me, but my problem is that in another four-to-six hours, the Echo will stop responding once again. Sometimes it will cease working in less than two hours. Sometimes it will work for as long as 8 hours. The Echo is hearing me as I see the message and the response show up on the Alexa app of my linked Amazon Kindle Fire. There is obviously something wrong if you have to keep re-booting the Echo 4 or 5 times EVERY DAY. No one has suggested a long term fix for this problem. Grrrrrrrrr....
I have the same problem!!!!!
Welsh Rabbit maybe they're pulling a samsung or apple move....updating old units until they stop working which forces you to buy new version
I'm having the same problem...isn't Amazon responsible for a fix if it's still under the 1 year warranty ? It's really frustrating. This was a Christmas gift from my kids mother and I'm hoping she remembered to keep the receipt. I also set an alarm with Alexa for 8:00 AM every morning so as to wake it up and it seems to work sometimes and sometimes not.
Do you have multiple echo devices?
Ryan, is that relevant? That you would ask the question implies relevance, but you were rather cryptic in your laconic question. Perhaps you're thinking Radio Frequency Interference? In answer to your question, yes, I do have multiple devices in my vacation home and in my primary residence. In my vacation home, I have no problem with any of them. Both my primary home and my vacation home have an Echo and two Dots. In my primary residence, the Dots work fine, but the Echo will randomly quit responding until I do an unplug and restart, which will then work for a few hours and then stop working once again. It can hear me because I see my question and its response on my linked Kindle Fire tablet on the Alexa app, but the home Echo appears to be dead, at least as far as giving a verbal response. I bought a third Echo to replace the defective one and have had no problem whatsoever. It is clear that the first Echo is somehow defective. Given that the problem with one of my Echos is so widespread and common with other users, I suspect that Amazon had a batch of defective Echos which will intermittently stop working. Alas, the power-off/reboot is only a temporary fix. Anybody want to buy my defective Echo? It's in the original box and is very lightly used (though not by choice).
Thank you very much I did what you suggested and my Alexa is working great again
I'm from the US and for a second I was surprised to hear her British accent. I wasn't expecting that lol I love it! I think I'll have my Alexa speak to me in an British accent!
Same problem as many others. It works when I unplug but I have to do it everytime I use it which is a pain, plus it frequently disconnects itself. Are there any other solutions?
Thank-you this worked!
Thank you! My alexa works again! :D
Thank you!
Thank you I was gonna cry because mine wouldn’t turn on
Thank you so much!
Omg thank you, I was about to throw Alexa to the wall and break it. It wasn't responding to my commands the only thing it will say. "I can't do that but If you would like to open up the kids play mode" 😭🤦🤷 Now, I did them steps and now it works.
Thank you for this helpful video I was really worried when all of a sudden my Echo stop responding seeing your video has completely fixed it so thank you 😀
Brilliant! Thanks!
Thanks for the help
Thanks buddy it worked 🙏
I have a new 2nd generation show and it freezes up several times a day.
Thank you. Fixed.
Hi
I‘m from Mexico
I have an other problem with my Echo Dot 3, although it is just occasionally. The problem is that sometimes when Alexa speaks after making a request, sometimes it stops suddenly and the LED circle turns off, It only happens sometimes, when the volume is louder and when Alexa speaks with the blue light circle, I don’t know what can be wrong with my device, is weird because I don’t have any issues playing audible media content, I mean music, Podcast or even other audio recordings that Alexa plays in some answers. Is it a Hardware problem with my device or is something wrong with Alexa? I’ve getting in touch with the Alexa technical support but they don’t assist me in the right way, I already made a reset to my Echo device but it didn’t work, it continues turning off when I never say Alexa to stop. I don’t know what else can I do, I’ll like some help please. Thank you
Thanks very grateful x
My echo dot 2nd generation doesn't respond to any measure mentioned in the video. It is constantly showing blue light (not blinking at all), not a single button responses nor the resetting process works. I tried restarting several times still the same issue. anyone have a solution or might be familiar with such a situation?
Thank you it worked.
What if it keeps doing this periodically? I’m constantly having to unplug ours.
Great video!!!!!!
Thanks so much it works awesome thanks 🙏
It worked Thank you!!!
Thanks mate, it helped
Your voice in the beginning fixed her lmao
my Alexa only response to your voice! LMAO
Thanks! That worked!
My echo dot stopped responding completely after I unplugged it... thanks for making my dad buy a new one.
you're welcome, get a job and your dad wont have to buy you things
Mine responds and even tells the time and weather but if i command it to play music or a sound then the ring comes on again right after i command it and the old command cancels it looks like
Thanks for sharing. This happened to me. I had unplugged it, but not long enough.
No, that did not work for me
it worked, thank you.
I've been doing this for the past year and have noticed that it works for about two days and then it starts responding slowly again.
Thanks it worked for me
I just not mine off the shelf and it went down with a bit of a bang. Even plugged it I've reset it I done everything in is not responding
How do you hook up a second one in another room?
Hey. Do you knkw how to fix the buttons in alexa
It worked thanks!
What also works for me is to call or message my echo from the alexa app - the ring turns green and after I've told Alexa to answer/hang up or to read message she starts responding again.
Thanks for the info :-)
Thank you it worked! I needed it to reboot because I got a new WiFi password and had to reset
I have tried all of his hits and have done everything including resetting modem and router. I did get a new router but I don't see what else I can do
Ty it worked for me
Thanks
Thanks!!
Mine does this about every two months, what's up with that?
Hi, I do this but it still doesn't function, when I say Alexa, the blue light turns un but when I ask her to do something it just ignore my voice, what can I do? I reset her but when the app ask me to tell her something to learn my voice it doesn't listen and doesn't configure that now. What can I do?
wait, i thought is was frozen. it seems to work. my echo dot heard it
thanks!
So you have to keep unplugging it. That’s the fix?
Thanks had this problem my self
Thank you! That did the job. 🎉😂😅
Nice Tag watch!
I read somewhere that Amazon sends out a replacement power adapter for free to fix the issue.
TYSM ITS WORK I WAS COUNTING TO 40
I just got my Echo Spot yesterday. Worked great the first day. On day 2 it stopped responding so unplugged it and now it's working again. Not so good sign of things to come. Not sure I can trust it as an alarm clock if it continues to freeze up.
Did you fix it?
It didn’t work for me what should I try next
I subscribed to your channel and my notification is on 👍 thx for this video bc my Alexa didn't respond to me