I'm RETURNING my OnePlus Open! (for Samsung Fold 5)
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- Опубликовано: 21 авг 2024
- After testing the One Plus Open for a week, I'm returning it! I will be keeping my Samsung Galaxy Fold 5. Sadly, I missed the wireless charging, had concerns about service and durability, and had camera lens fogging condensation issues / problems. Customer service didn't seem on par with Samsung...so I'm going to wait it out a while. Plus, the Samsung Fold 5 rocks! Bit of a longer video, but hope it helps someone shopping!
I got mine for $330 after trading in a OnePlus 11. I Love mine and liking it better than my z old 5 and haven’t Had any issues with the cameras fogging.
Yep, I noticed that was a rocking trade on day 1. Think they were offering $1000 for a minute?
Niice!
I just did the opposite. 😂😂😂😂 And love the Open
Haha, nice!!
I sold my fold 5 for an OP open for one simple reason. The inner screen is so much nicer to look at than the samsung. Brighter, way less reflection and the crease on the fold 5 is still It's achilles heel.
The inner screen should be one of the biggest considerations on a foldable over anything else.
Agreed, that inner screen is awesome!
This dude probably bought the ones they gave for free to the reviewers 😂😂
Haha, no, just a customer who ordered right away on launch day...said that in the video. They had a chance to wow me with customer service but didn't follow through. Enjoying my Fold 5 for now!
8gen3 xiaomi 14 is released, maybe 8gen3 fold 6 or other fold phone will be released in 2024 spring soon, it's better to hold fold 5 and wait. Samsung somtimes has nice trade bouns. @@SammyGeek
You choose the fold 5 over this phone? That exterior screen on the fold 5 is a joke.
Went to best buy for something, not a phone, but curiosity killed me. I picked up the sammy fold 4, i dunno, may have been the 5. I almost choked on my coffee while laughing out loud how dam skinny the sam fold was. I can see where users never use the front screen. Its stupidly skinny. The leaks of the fold6,same screen size as the s23 ultra, now THAT has my attention. Im sticking with my old note9... the 1+ looks promising with a good o/s update or two
@mrmortgageboss3465 Silly boy ! enjoy the foggy camera lens........ 😂
I love the form factor of the fold 5 and all it features.
For sure! Turned out I was just more comfortable with the Fold 5.
The open has it's appeal but I don't need a wider cover display. And for the price of the phone, I'd want wireless charging too.
@Kenb1990 For sure...I expected the Open to be a major game changer. Didn't find that to be the case. Great phone in some ways, but for me, I'm going to watch from the sidelines for a bit.
Michael on Mr. MOBILE commented on his OPO video that he saw condensation in the lens during an early review. They did something and it went away. I forget details...you can check his video.
Yep, I saw that!
Right move to send back faulty hardware. I'm still taking the risk myself because if I dont have this hardware issue then this device is by far the best foldable out there. By law I have a right to send back online purchases within two weeks anyway so it's really no risk at all.
100%!
I prefer the display quality of the OP over the Z fold 5. But I missed all features that come with Samsung. Had to switch back to Z5.
Thanks for the review on the OnePlus. You are the 3rd RUclipsr I've seen that's mentioned the fogginess on the Oneplus camera. Thanks for mentioning swapa I've never heard of that company before.
Awesome!!
I tried the open as well, there was alot to like about it but also a fair amount i didnt like including no 5g out of the box here in Toronto. I had to download an app and fiddle around to get it working. One plus support was absolutely useless for that issue. So i returned it (that process was smooth and easy) and stayed with rotating between my fold 5/S23 ultra which ive had since launch.
Interesting!
I'm sorry but haven't found that with the two Opens I personally own. I also have the fold 5 currently.
The two opens i have do not get foggy, maybe because they are production units.
The Opens are superior to the fold 5 in 80% off my use cases.
Btw i have owned a Fold 2, 3 and 4 previously. These Opens work much better.
Thanks for the feedback! Do you live in a cooler state? I suspect rapid change in temp is what causes it. Otherwise good to hear!
East Coast mid Atlantic State. I hope I don't see it either, in January/February, lol.
@jeffreygardner yes, even then I'm sure the moisture will dry out and evaporate over the course of time.
Dude thanks for the swap info had no idea of that company
You bet!!! Glad to help.
Yeah but OnePlus could offer 1k for their trade-in for their next model. We don't know yet. Seems they're improving year after year. But I feel u on the non in person stores. I deal with that with Motorola. Hopefully it works that you never have issues tho
For sure...I'd love to have one to use but can't have thousands in phones sitting around, haha.
I like the idea of waiting and picking it up for $1000 and selling for $850. They're already on eBay for $1200 or $1400 unopened so I think you are right on the money for pricing and strategy
For sure, you'll start seeing them for $1,100 bucks after the new year...even lower with more time.
Fold: 253g
Open: 239g or 245g
Yes but that case they give you is heavy...
How was the costumer service from one plus when returning the phone back? How long it will take to reimburse your money back? I have a fold 5 but after watching videos and reviews and I dont know if I should keep it 😅 thank you for making this video!
It wasn't too bad... Both have their own benefits so it's tough.
I happily traded my fold 5 for the oneplus open. I don't have any regrets as of now. The only issue that I have is that it's somewhat slow when going to specific websites like lowes or homedepot to look for appliances.
Dont you think you have been a bit hasty as the camera can be improved through future system updates ??
Not necessarily because of what I said in the video. I can rock the Samsung for a bit and watch what happens to the open. Once pricing drops I can try and pick one up again.
@SammyGeek fair point mate. I personally have fold 4 but I like everything I've seen so far that I've preordered one plus open as the charging and front screen are so much better so that works for me
@jamiehunter3567 I will admit I was extremely sad to be sending it back. It felt like the Next Generation Samsung fold and that I was taking a step back by keeping my samsung. The front screen was pretty awesome, and the inside display is epic. And, fast charging rules... in fact, I'm almost positive if I didn't have the camera fogging issue and customer service would have taken care of me on my first issue, I probably would have kept it over the samsung. They simply never followed up, so I got cold feet and sent back.
@SammyGeek yeah all valid reasons there bud I totally understand. I just want a different experience so I have plumped for one plus so hopefully any camera issues are resolved by 21st Nov when I receive mine 🙏
have you had problems with Fold 5 at all? How long have you had it?
I've only had the Fold 5 for a little while, but I'm really loving this device. I used the fold 4 for a long time as my daily driver, but for whatever reason, this fold 5 feels slightly more polished.
@@SammyGeek how long did you have the fold 4 and did you ever have any issues with it? screen going bad, screen protector peeling off, etc?
I had a fold 5 for 35 days, had a case on it and never dropped it. After 35 days I opened the screen and it was black where the fold is. I called Samsung and after an hour on the phone with them they wouldn't do anything for me. They recommend me to use the insurance from my At&T plan. So I'm done with Samsung. So far I have been very happy with my OnePlus open.
Ive had the fold 5 since launch...zero issues. Didnt have any issues with my fold 4 or 3 either. They are much more robust then people think
PEOPLE , The Hardware of the Camera is there , 2 Major Updates are coming this year to calibrate the Cameras , When the S23 Came up , had same issues , they solve it with an update + People Buy the Extended warranty , not only with oneplus but with any foldable phone 🙌🏽
Yep, but for me I just decided to stick with the track record of Samsung and see how this Open plays out.... And an update isn't going to fix my customer service experience and camera fogging issues. 😉
Never buy a phone for a promise of a future update.
I can't deal with that narrow screen on Fold 5, so Open is what i'm trying next. I just prefer the Pixel software over all else so I need to see if I can live without that.
And damn, maybe it's me, but this guy looks like Kendall Roy from this angle lol.
He does! 😂
Thanks for the comment! Funny!
@@laron620 Is that a good thing though, haha! I better watch the show now.
I dont have big hands and I dont have any issues using Fold 5 front screen. At least you get little better aspect ratio consuming media in landscape mode on the inner screen. I almost got Open for my first foldable but it was lens flare that made me cancel my early bird deal. I also didnt trust OnePlus support structure to deal with inner screen issues. I feel like Magic V2 global release would be next true competition for both of them.
Thanks for the comment!
thanks for the video, support and durability are big concern…
100%
I noticed that the picture quality can be great but the problem i have is that it's not consistent. I have to take the same scene multiple times to get a good photo. You have to really be aware of the lighting and movement. It takes more effort to compose but this much effort isn't for most people. You can pull out a fold5 or any Samsung S and just take a picture and it would be good enough 90% of the time and this is how most people use their phone camera. If you like taking photos and actually compose your shots, shoot it in manual, post process and all that then the camera on the Open is good for this use case.
Agree!
Liking my fold 5 after a few days now
You bet, my friend! I just watched Jerry Riggs anything video last night, and I can not believe how strong the fold five is. OnePlus really made a mistake with not treating my complaint seriously, that and in combination when I saw Samsung does not take them as trades I was out. This Fold 5 is epic so far.
Thanks for the code it worked...
Oh you saw my other video? Sweet!! $100 savings!
That's happening now on Swappa with Oneplus Open, for whatever reason people seem to be getting rid of Oneplus Open. I tried Z Fold 5, its lighter than previous models but the front screen still sucks. So, I went with the Google Pixel Fold. I was going to try Oneplus Open, after some research found there are issues with the screens and not working on Verizon.
Yes, I noticed that as well and I can see Oneplus Open prices trending lower as planned. I'm waiting for $900-1000 used and I'll bite. Probably 2 more months. Mass exodus will happen then.... Folks will realize Samsung is a safer bet than a limited support Chinese phone.
PS- Pixel fold was sweet! But charging was turtle slow. And dimmed down outside in the warmer weather in about 20 seconds...I couldn't even read the screen. 😞
I'm using it on Verizon with no problems
This is not a first generation oneplus . It is a 3rd generation oppo phone.
Yes, but first in the USA - meaning we have to see how well they support it.
i canceled mine because i was told that i will be receiving my order on the 22nd of dec and must shipped my trade in before the 23rd which btw is Saturday and 24 is sunday then 25 is holiday. and i called them and they are really hard to work with. , they're work around is to ship my trade in on the 22nd.
their customer service is really at worst.. well ill stick with samsung i guess wait what z fold 6 got to offer
That should be a pretty sweet phone!
I sold my fold 5 and loving me one plus open
Trying it again, as I posted on a new video. So far I'm on the fence, but it's been my main phone for the past few days...
I can't imagine how anyone could like a phone that has a huge deep line in the middle of its screen like the fold 5
The Open internal screen is undoubtedly better. I just couldn't get past the fogging in cold climate and lack of support structure.
In everyday use wireless charging is pointless for me. Its just as easy to plug it in as leaving it on a pad. But if i need to check stuff in rhe phone i rather not have to pick it up and put it back down and risk harming the battery... i could careless but thats just my opinion.
Agree...not super important but an odd thing to have missing in 2023. Even my ear buds have wireless charging.
Well this is a 3rd video I have seen with moisture in the cameras this is going to be a big problem
Yeah, I still feel like it's unusual and getting sweeped up the rug. Feels like some moisture is getting in during the manufacturing process.
It's probably the pre-production model that people have that are commenting that is fog in the camera
Looks like you're paid by Samsung. You're the only one thinking Samsung Fold Is better than Oneplus, specially when we're ALL loving It and I've had ALL Samsung Fold models.
Ha, I wish! Greggles and I seem to be the only folks more comfortable with a Fold 5. Both are good phone, but I wasn't blown away with the Open.
I feel the same the one plus fold just isn't as comfortable to use and that camera bump makes it worse to hold
@@sdmoore89 yeah, I do struggle with that a bit...
Everybody doesn't have to like the phone because a few other folks like it, it's called having your own opinion.
Even OnePlus open wasn't aware they where going to sell more then Samsung
Samsung definitely needs to step up their Innovation game. But right now they have a comfortable name brand recognition and support structure.
They sold more than Samsung?
Samsung Fan boy.
Haha! I wanted to love it man - the pixel fold too. I still miss the Open because it felt fun and different.
@@SammyGeek waiting on mine. Let you know if I am a Samsung fanboy too.
The valid criticism in your video is regarding the camera fogging issue. This is a serious problem and should warrant an immediate refund or replacement.Concerns about the phone's trade-in value decreasing appeal only to a niche group who frequently trade in their phones. The majority of users prefer to retain their phones for 2-3 years, largely due to the hassle involved in transferring data to a new phone. This isn't a common situation for most people.
Great point!!
Software Software SOFTWARE. Oneplus was a cool phone but I had all the same support concerns in addition to some software bugs/limitations that were just.....odd. Open Canvas was excellent, but then i would have random apps that wouldn't split screen ( The camera cant? Why?) which then meant I couldn't save an app pair. Maybe android 14 fixes this? Also the total lack of home screen control whether we are talking separate home screens for each display or changing the grid size is a joke. Some might not care but at this price point I care.
Good points!
Damn it weighs more really man.
Did you measure as well?
Finally someone honest about the camera. I, too, was willing to ignore the wireless charger not being present. The camera quality was not impressive at all. The zoom is gimmicky and is not better than Samsungs zoom. Im coming from the S23 Ultra. So im selling my OnePlus open.
Thank you...lots of good but reviewers need to be honest about the downsides.
These criticisms are valid when people comparing to the S23 Ultra but when comparing to other foldables I would say it's on par or better with the competition in that category. At the end of the day though paying more money than a S23 Ultra for a worse camera IF that is important to you. To me multitasking is waaaaay more important than a camera.
Lol did you just compate the opens zoom to the S23 ultra? 90% of every devices zoom will lose to the S23 ultra. The opens zoom is WAY better then the Fold 5..its not even close. Gota compare apples to apples dude.
Definitely agree. Also the OnePlus Open feels bulkier with a case because that big camera bump.
Balance was a little funky. I want to try it again, but Iwaiting for prices to drop.
Wireless charging is a joke. Unless we're talking 55W wireless like Xiaomi did but most aren't. Do not care about wirelss charging myself. Am shocked anyone does.
It wasn't the end of the world for me either. I'd take the fast wired charging all day, but it was really weird to plug it in at night vs using my wireless bedside stand. Felt like I jumped back into 2014 before the S6 Edge, 😄 🤣
@@SammyGeek I turn my phone off at night and usually have it in a different room so.... But I'm also the kinda guy who has no notifications and my phone on silent all the time.
@baandoptager I should do that too!
@@SammyGeek I mean... A phone should be our tool, not the other way around.
@baandoptager yep...we rely on them too much sometimes.
Nice to hear an honest assessment and not one full.of hype. The Fold5 is the smarter choice
Thank you, and agree...if carriers supported it then I think it would be a safer bet.
hey there how did you get the RMA the form for return, and how are they regarding return services
I had to contact their customer service. They were pretty responsive.
@SammyGeek cool! tnx man u know i was thingk8ng of buying one of these too but i have the same 3 concerns, the trade in value , the customer repair warranty support, then the issues about the fogging of the lenses. pretty much u nailed it. so I'll pass just gotta save the money for a wider outer screen galaxy fold. Hopefully, they release such thing
@thebigtragedy Yeah try to not get sucked into the hype man...Unless you really want to try it, just order, try for 10 days and return. Service is a legit concern. And Samsung doesn't even take them as trade. That should tell us everything we need to know. But again...I'd love to have one to used next to my Fold 5 when the prices tank in 2 months.
@@thebigtragedy You have a Samsung Fold now?
@SammyGeek z fold 4, appreciate this video helped me to decide and won against my inner spender child🤣
Your video is waste. Everyone knows the Open is much better that any another foldable phone now.
As I mentioned, I'd love to have both. I'm a fan of the wireless charging, waterproofing, and support network. I do miss the zoom and superior displays of the Open.
Oneplus open is way par then samsung and don't forget it's 5th version vs oneplus very first model .....
Samsung has that ugly bump on screen very small front screen poor hardware oneplus takes the win any day
Both are great, but I've never had a Fold 5 len fogging issue. And the fact their customer service ignored the issue, scared me off for now. I decided I valued IPX8, wireless charging, and a local service support structure.
No you are wrong take it outside on a cold or humid day and when moisture gets in the cameras then tell me it's better than Samsung...I think not!
@jasonelliot9633 Other reviewers are trying to sweep this issue under the rug, and/or live in San Diego, 😄
@@SammyGeek yes I know right lol 😆 you are the 3rd honest reviewer I've seen complaining about this the other ones don't want you to know 🤣
@jasonelliot9633 For sure...I'll share the good and bad. Lot of good with this phone too.
What's the site - Swapout? SwapUp?
Swappa