I worked for Apple as a contractor for AppleCare for the better part of 5 years, I specialized in all iOS and MacOS devices within the last 7 years. I was good at my job, my customer surveys were mostly extremely positive, and my supervisor was happy with the support I was able to give. Found a workaround from the background bug forums we had for an issue with the (then) new iPhone 7, but I forget what it was now. They never taught us about the Lockdown folder. You gave me the answer I needed to fix an issue I've been fighting with for hours.
Dude, holy smokes, THANK YOU!!! The first step worked exactly as you said it would! I've had to carry around a cheap little mp3 player on account of iTunes actually rewriting my new phone and then that error kept me from uploading all of my old music onto it. Now I can listen to all of the good stuff I loved! You are wonderful. Also, found you while googling how to fix this message. THANK YOU!
Thanks Bro. This helped me. I was looking for the solution all over the internet for days. But here I got the solution . Now my iPhone got connected to my windows PC. Thanks once again.
So true. I was looking for the solution all over the internet but here only I got the perfect solution. Now my iPhone got connected to my windows 10. Thanks for the video.
Spent over an hour on phone with Apple Support to no avail. Finally checked for online help. Worked after removing Lockdown folder and rebooting. THANK YOU SOOOO MUCH!
Thank you! This worked on my wife's computer. I deleted that folder, rebooted, deleted iTunes, rebooted, then reinstalled iTunes. In 2016 I had the same problem and ended up buying a Mac to replace my PC, just so my iPhone, iPad, and computer would all play nicely together. (Backing up your iPhone on a Mac doesn't require iTunes.) I since got Apple TV too and it plays nicely with the others too.
YOU ARE AMAZING! I actually had the same issue with my ipod touch, used your first solution and resolved it right away. I was so close to smashing this against a wall after troubleshooting for three hours.
The second solution worked for me. Why couldn't I have found your exceptionally simply explained video before?!?! I've been working on this for months to no avail, and then your video was recommended to me and I fixed my problem in a twinkling. Thank you!
It worked for me. I had to delete the "lockdown" file, restart and I also suggest just deleting iTunes entirely and then installing fresh from the website. That is a lot faster than trying to go through the update process in the software. *Thanks for the help, sir!*
Wow! This method works on my iPhone 6S. Deleted the Lockdown folder from ProgramData>Apple folder, then rebooted my PC, reconnected my cable and iTunes is now able to connect both. Thanks a lot, mate!
You are a god send my man! I hade this problem with my iPhone 6s, the first solution did! Deleting the folder and rebooting the computer. The last time I was able to make a backup was was in 2019-11-01... Its completely fixed now! I don't usually make comments but you deserve it man! Thank you!!!
Thank you. This exact error message was also coming on my new iPad Pro when I was trying to plug in and sync. Eliminated the Lockdown folder, rebooted PC, and it was recognized immediately. (My iTunes version was the most recent, and already bee re-installed.) I had contacted Apple support with no success. Another time when a You Tube video solved a problem!
Oh my .... that’s great. Since I have my new Air4 (day1-User) I can’t connect it to my iTunes. And now you saved it. The folder fix was it. I‘m so thankful .....Greetz from 🇩🇪
THANK YOU SO MUCH you really help me you provided me with great service i watch videos about this issue but there not work with me and no one talk about this number i spent 3 hours to find any way to fix it but nothing work . I tried to write the number of issue in youtube search and finally i found you and i do same what you do and it’s work . You really help me . I subscribe in your channel and gives thumbs up 👍 BIG LOVE FOR YOU. I forget to write it’s work with iPad ..
AWESOME. Worked immediately. Deleted the folder and rebooted PC and was able to connect XR to iTunes!!! Much appreciated. Thanks for sharing the info, and I'll be following you (RUclips follow, not creepy... you know what I mean :) )
Thank you! Deleted the file from Program Data and then had to reboot, but that fixed it! I had several devices that weren't recognized and several that were, and now they are all recognized.
You are my Hero ! The first step of deleting the folder and re starting the computer worked for my iPad mini. Been trying for a week to fix this. Thank you so very much!!!!
So many options on the web for fixing this error so my ipad could be recognized, but they involve deleting a bunch of files... scary for an amateur like me, worried I might do some unfixable damage. Yours was the easiest method, so I tried it and it immediately worked!! My iPad is being recognized and now I can backup to iTunes. Thank you sooooooooooooooooooooooo^♾ much!!!!
Thank you so much for this!!! I had to reset m iPhone 6s Plus and I couldn’t get iTunes to sync up afterwards. This corrected he issue immediately 🙌🙌🙌 Worked after 3rd step Liked and subscribed!
Just like to say a BIG Thank You. This fix worked for my iphone 6s plus. Followed some apple instructions, without success, to get the phone recognized so it would then be able to install a backup. Just followed your clear instructions ... the program data wasn't hidden. Only had to do the first step to achieve success. Woohoo!!!
Wow, if I could hug this guy! I honestly thought mowing my past experiences No Way this will really fix my issue but it did in less than 3 min. mark of this video. Impressive!
This worked for me as well! OMG, thank you so much! I spent days trying to get my iPhone 6S to sync back up with my HP ENVY computer running Windows 10, and nothing I tried worked until this! This video is well done, is easy to follow, shows you step by step what to do, what folders to open, and what to delete so you can get back up and connected to iTunes again! For reference my iTunes was up to date, and my iPhone 6S was also updated to the latest IOS, so step one of the video worked for me on the first try!
After talking to 3 apple reps and hours of being on the phone with no fix I just came across this vid and it was fixed in 2 minutes lol Thank you so much!!! You are a hero!!!!!!
Thanks for your video. I brought new brand iPhone 11 from apple store and I try to transfer musics from my pc but it shows same issue . I watch your video and follow every steps that you show on this videos. Finally it works and I transfer music from my pc. Well done I really appreciate your video.
Whilst saying that you are a genius is pushing it, you have saved my ears from the continuous moaning from my wife about how her phone won't download the latest update. For this I am eternally grateful as are my ears.
Thank you for posting this!! I was struggling to solve the same issue that happened after purchasing a new iPhone. How would regular people like myself figure out how to fix this problem by going through these hidden steps???
Thank you sooo much. I'm searching like 4 Hours to find a Solution like this. I can't belive that this worked for me!! Thank you so much I Liked and subscribed to you!!
I had this problem with my iPhone 8 though a 6s and 6th gen iPad worked ok - anyway I deleted the lockdown folder as per your vid and that worked a treat so many thanks indeed.
Worked after the reboot, had the same problem with my Iphone 7 Plus! Thanks! You might want to point out that after deleting the lockdown folder, you get a slightly different error (0x8000003)
5 minutes of your video just beat 2 and a half hours of Apple's "tech geniuses". Thanks a lot dude you deserve all the praise in the world
I worked for Apple as a contractor for AppleCare for the better part of 5 years, I specialized in all iOS and MacOS devices within the last 7 years. I was good at my job, my customer surveys were mostly extremely positive, and my supervisor was happy with the support I was able to give. Found a workaround from the background bug forums we had for an issue with the (then) new iPhone 7, but I forget what it was now.
They never taught us about the Lockdown folder. You gave me the answer I needed to fix an issue I've been fighting with for hours.
Your first solution of deleting the lockdown folder and a reboot worked for my 6s - thanks!
Didn't have time to watch whole video but, I deleted the error codes as suggested and now my iPad backs up perfectly. Brilliant.Many thanks.
omg i was already thinking of buying a new iphone usb cable bc i tried everything but nothing worked but i watched this video. thanks so much dude! x
Dude, holy smokes, THANK YOU!!! The first step worked exactly as you said it would! I've had to carry around a cheap little mp3 player on account of iTunes actually rewriting my new phone and then that error kept me from uploading all of my old music onto it.
Now I can listen to all of the good stuff I loved! You are wonderful.
Also, found you while googling how to fix this message. THANK YOU!
Thanks Bro. This helped me. I was looking for the solution all over the internet for days. But here I got the solution . Now my iPhone got connected to my windows PC. Thanks once again.
The only guy in the internet that solve my problem.
Thank SO much.
So true.
I was looking for the solution all over the internet but here only I got the perfect solution. Now my iPhone got connected to my windows 10.
Thanks for the video.
Deleting the lockdown then the restart got my iPhone XS Max connected! Thank you!
Who's here in November 2020? Please give this man a medal! Deleted LOCKDOWN and it worked! The irony with Covid-19 and all 🤣
You're a god amongst men my dude. Had to deal with this problem for so long!
Spent over an hour on phone with Apple Support to no avail. Finally checked for online help. Worked after removing Lockdown folder and rebooting. THANK YOU SOOOO MUCH!
I don’t speak fluent English and still i could understand everything and it worked. I love u. You saved my life
Thank you! This worked on my wife's computer. I deleted that folder, rebooted, deleted iTunes, rebooted, then reinstalled iTunes. In 2016 I had the same problem and ended up buying a Mac to replace my PC, just so my iPhone, iPad, and computer would all play nicely together. (Backing up your iPhone on a Mac doesn't require iTunes.) I since got Apple TV too and it plays nicely with the others too.
YOU ARE AMAZING! I actually had the same issue with my ipod touch, used your first solution and resolved it right away. I was so close to smashing this against a wall after troubleshooting for three hours.
The second solution worked for me. Why couldn't I have found your exceptionally simply explained video before?!?! I've been working on this for months to no avail, and then your video was recommended to me and I fixed my problem in a twinkling. Thank you!
It works! You're a legend. Step 1 got my iPhone 6 connected.
THANK YOU! I thought I lost 2 years of stuff from my old phone ! I just deleted the files and updated iTunes, much appreciated !!
It worked for me. I had to delete the "lockdown" file, restart and I also suggest just deleting iTunes entirely and then installing fresh from the website. That is a lot faster than trying to go through the update process in the software.
*Thanks for the help, sir!*
Wow! This method works on my iPhone 6S. Deleted the Lockdown folder from ProgramData>Apple folder, then rebooted my PC, reconnected my cable and iTunes is now able to connect both. Thanks a lot, mate!
I've been having this issue with my daughter's phone since December, I wiped it 3 times. Thank you ! great video
you life saver, deleting the folder and restarting did the trick for me
Thanks Virgil - 2nd step sorted it out - all the best from Western Australia :)
You are a god send my man! I hade this problem with my iPhone 6s, the first solution did! Deleting the folder and rebooting the computer. The last time I was able to make a backup was was in 2019-11-01... Its completely fixed now!
I don't usually make comments but you deserve it man!
Thank you!!!
AWESOME!!! THANK YOU!!! Steps 1 & 2 were done and now my iphone 11pro is good to go!!! Thanks again!!!
you sre great only one in youtube who fixed my problem. thank you
Oh my God THANK YOU, I searched for so many fixes and yours was the only one that worked
this worked for me. So many helpful tips that other vids didnt provide. PROPS
Brilliant. The first suggestion worked for me and this is the only place where I have seen this recommended.
Thank you sir!!!! Couldn't backup my phone for like 3 months and tried everthing but u saved me
Thank you. This exact error message was also coming on my new iPad Pro when I was trying to plug in and sync. Eliminated the Lockdown folder, rebooted PC, and it was recognized immediately. (My iTunes version was the most recent, and already bee re-installed.) I had contacted Apple support with no success. Another time when a You Tube video solved a problem!
Thanks! I've been trying to fix this bug for years, you earned yourself a like and a new subscriber bro!!!
Oh my .... that’s great. Since I have my new Air4 (day1-User) I can’t connect it to my iTunes.
And now you saved it. The folder fix was it.
I‘m so thankful
.....Greetz from 🇩🇪
THANK YOU!!! I tried so many other things to get my iTunes working with my iPhone and nothing worked until I tried the steps in your video. Legend!!
OMG. This trick worked and fixed my issue. Now I can sync to Itunes. Thank you very much for making my life easier.
Thanks! You saved my phone. I'll tell all my mates that have an iPhone about this. You're in my favorites list.
THANK YOU SO MUCH you really help me you provided me with great service i watch videos about this issue but there not work with me and no one talk about this number i spent 3 hours to find any way to fix it but nothing work . I tried to write the number of issue in youtube search and finally i found you and i do same what you do and it’s work . You really help me . I subscribe in your channel and gives thumbs up 👍 BIG LOVE FOR YOU. I forget to write it’s work with iPad ..
Thank you!! This worked for my iPad. I just had to delete the lockdown folder, restart my computer and it worked :)))
AWESOME. Worked immediately. Deleted the folder and rebooted PC and was able to connect XR to iTunes!!! Much appreciated. Thanks for sharing the info, and I'll be following you (RUclips follow, not creepy... you know what I mean :) )
It worked for me after i restarted my pc because my iTunes is already updated. Thanks a lot !!!
THANK YOU SO MUCH!!! I deleted the lockdown then restarted my laptop. Then my iTunes detected my iPhone!!! I'm giving this video a like :)
Thank you! Deleted the file from Program Data and then had to reboot, but that fixed it! I had several devices that weren't recognized and several that were, and now they are all recognized.
Deletion of the folder and reboot worked. Thanks so much!
You are my Hero ! The first step of deleting the folder and re starting the computer worked for my iPad mini. Been trying for a week to fix this. Thank you so very much!!!!
Thank you for this, took a while but your video actually helped me with my daughters iphone 5s as well.
So many options on the web for fixing this error so my ipad could be recognized, but they involve deleting a bunch of files... scary for an amateur like me, worried I might do some unfixable damage. Yours was the easiest method, so I tried it and it immediately worked!! My iPad is being recognized and now I can backup to iTunes. Thank you sooooooooooooooooooooooo^♾ much!!!!
THANK YOU! First solution worked like a charm!
Thank you so much. Your video was the only one that solved the error problem. I luckily one of the 80%. You nailed it
Thank you so much for this!!!
I had to reset m iPhone 6s Plus and I couldn’t get iTunes to sync up afterwards.
This corrected he issue immediately 🙌🙌🙌
Worked after 3rd step
Liked and subscribed!
My ipad 2 suddenly had to be reactivated. Almost threw it away. Got it back thanks to you.
Removing the lockdown folder fixed it right away. Thanks man!
Than you so much! Deleting the Lockdown folder fixed the issue for my iPhone 7+.
Thank you so much for this video ! Now, I can transfer files from my computer to y phone. Thank's again !
Fabulous advice! Saved me hours of agony. You are a super star. Thank you
The first step worked for me. I rebooted after deleting the folder and it worked. Thanks!
You're awesome man! thank you so much!
- First step was all it took, even without rebooting.
Just like to say a BIG Thank You. This fix worked for my iphone 6s plus. Followed some apple instructions, without success, to get the phone recognized so it would then be able to install a backup. Just followed your clear instructions ... the program data wasn't hidden. Only had to do the first step to achieve success. Woohoo!!!
The lockdown step worked like magic. Thanks for this
First solution worked. THANK YOU!
Perfect video ! Fixed my problem connecting an iPad Air2 with iOS 13.3
Thank you, much appreciated
Wow, if I could hug this guy! I honestly thought mowing my past experiences No Way this will really fix my issue but it did in less than 3 min. mark of this video. Impressive!
Doing all of the steps got the phone to be recognized by the software. Thank you!
This worked for me as well! OMG, thank you so much! I spent days trying to get my iPhone 6S to sync back up with my HP ENVY computer running Windows 10, and nothing I tried worked until this! This video is well done, is easy to follow, shows you step by step what to do, what folders to open, and what to delete so you can get back up and connected to iTunes again! For reference my iTunes was up to date, and my iPhone 6S was also updated to the latest IOS, so step one of the video worked for me on the first try!
After talking to 3 apple reps and hours of being on the phone with no fix I just came across this vid and it was fixed in 2 minutes lol Thank you so much!!! You are a hero!!!!!!
Legend dude. Thanks. Had to delete and update and then A for away. Appreciate the help
Worked first time! Thanks! Been stressing over it for days!
Thanks for your video. I brought new brand iPhone 11 from apple store and I try to transfer musics from my pc but it shows same issue . I watch your video and follow every steps that you show on this videos. Finally it works and I transfer music from my pc. Well done I really appreciate your video.
Whilst saying that you are a genius is pushing it, you have saved my ears from the continuous moaning from my wife about how her phone won't download the latest update. For this I am eternally grateful as are my ears.
Thank you so much it’s work from first steps ! It’s really wonderful tutorial.
thank you so much i got an iphone 8 plus, the 1st solution worked!
Thank you for posting this!! I was struggling to solve the same issue that happened after purchasing a new iPhone. How would regular people like myself figure out how to fix this problem by going through these hidden steps???
You the man. Thank you so much. Was close to throwing everything out the window 😎
Thank you sooo much. I'm searching like 4 Hours to find a Solution like this. I can't belive that this worked for me!! Thank you so much I Liked and subscribed to you!!
the first technique really helped me thank youuuuuuuuu
It worked on the "1st step"! Grazie dude!
worked with an old iPhone 6 I was trying to restore. Thanks!!
W11 with iPhone 14 Pro. It's work, thank you so much.
I have an iPhone 5s and I was getting this message. Mine worked after deleting lockdown and restarting computer. You are awesome thank you.
Worked after the first fix and a reboot! I'm super happy thank you!
I made it to step two only. it really works! thanks man
Thanks! Worked with my Iphone 6. Deleting the lockdown folder and booting did the job!
Brilliant. BTW, It's not only for iPhone - This worked for my iPad which is what I was having problems with.
I had this problem with my iPhone 8 though a 6s and 6th gen iPad worked ok - anyway I deleted the lockdown folder as per your vid and that worked a treat so many thanks indeed.
Thank you so much!!! Worked for my IPhone 6s as well.
Thank you. Deleting the lockdown folder and a reboot method worked for my iPhone XR.
Worked after the reboot, had the same problem with my Iphone 7 Plus! Thanks! You might want to point out that after deleting the lockdown folder, you get a slightly different error (0x8000003)
Thanks so much, I was part of the 80%!
the first solution worked for me thnxxxxxxxxx i was struggling for months...
OMG THANKS usually I’m way too lazy to get through these kinds of videos but it was literally so simple. THE FIRST STEP WORKED FOR ME
It worked once I did update my version of itunes and removed the Lockdown files. Thank you for the help.
Option 1 fixed my issue! Thanks! Finally a video that fixed my issue
I tried everything iTunes told me to do spent so much time and you fixed it in two seconds thank you
This is awesome! Thank you so much! It worked! Easy to follow.
It worked for me after the reboot step. Thank you so much. Finally, I was afraid that I must to buy new Iphone. 100% worked for me.
THANK YOU!!! Just had to run through first step and it worked.
Worked like a charm on my 7 plus. Cheers!
Worked with my Iphone Xr after 2nd step. thanks !
4:09 " trust this computer.." but do you really though, I mean you got the camera covered up lol
You can never trust a computer, soon they will fight with humanity.
Worked with my iphone 7. Thanks!
Awesome! The first step was my problem! Thank´s so much!!!! Love You!