Our BEST And WORST New Car Buying Experience!
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- Опубликовано: 30 июл 2024
- ( www.alltfl.com/ ) Check out our new spot to find ALL our content, from news to videos and our podcasts! Welcome back to TFL Car Chat! In this episode, Nathan and Roman talk about the best and worse dealer experiences they have had buying cars!
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#podcast #car #cardealership 
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I worked briefly for a car dealership in the 80's. I knew there was some shady stuff in car sales, but I had no idea. They were selling a popular vehicle at 25% over retail claiming matts and, stripes, scotchguard and wax was an upgrade package. We were not permitted to offer these vehicles without this package. I only lasted a few weeks, as I just felt terrible about the few I sold. Never worked in car sales again.
Nathan, we appreciate your sacrifice! Good luck!
I have to say, I am in the process of purchasing a new vehicle, I have been shopping all around the country for the best deal I can find. Finally found one, (I thought) then, I remembered TFL recommending a dealership that didn’t upsell, no dealer fee’s or BS… so I reached out to them, told them I found them because of your recommendation. I am waiting for my Vehicle to arrive in July then I will fly to Colorado to pick it up! ! BEST DEAL in the Country! Easiest car purchase I have EVER made! THANK YOU TFL!
Could you please at least said the video name 🙏. I'm struggling at this time to trust at any dealership. TY
@@willie6961 Mountain States Toyota in Denver.
@@SteelHoarse highly appreciated 👍
A kinder salesman for cars and trucks would be a golden retriever
TFL : 55k is resonable for a new truck.
Also TFL: Fries and a coke for 6$ is out of control!!!
Sugar, water and potatoes should be cheap. Everybody has to eat; not everyone has to buy cars.
@@garysarratt1 Toilet paper?
@@SmittyAZ VERY expensive, especially considering its purpose and destiny.
@@garysarratt1 😂
I’ve dealt with probably 6 different dealers for my cars. 5 of were mostly the same.. not horrible and nice people but I still felt like a piece of meat walking into shark infested waters. And the sales people never seemed to truly know much about their cars. Then the 6th, a bmw dealer, won me over. I felt zero pressure and the sales staff never a lot about the cars. My salesman had worked there 20 years and was telling me all sorts of stories of various things while looking over the cars. He had tons of useful advice while I was deciding on color. He even stopped in on a Sunday to get pictures of my new car when the truck arrived and texted them to me.. I didn’t even ask.
I always said that a dealership that treated people well, would be a huge success.
For one never go into the dealership there's no need you can start your negotiation by email or text and the other thing you need to do is secure that out the door price before you go to the financing office and never tell them you are paying cash
You both have great experiences and Nathan brings humor, but when he’s serious he’s truly serious. Keep it up yall ❤
I 100% agree with cross state shopping for a vehicle. I live in CT and after a horrible ordeal with CarMax, my 14 year old son and I found a great 50k mile F150 Super-crew at Superior Ford in Minnesota through Ford's online "Ford Blue Advantage" site. We flew to MN where the salesman picked us up at the airport, (taking that part of the logistical concern off my shoulders). We had a great experience at the dealer as they were very professional and down to earth. We ended up with an amazing truck and my son and I were able to experience a fun adventure in the flight and the 1300+ mile drive back to CT.
You really should name these bad dealers. They deserve the publicity.
I gave your comment a thumbs up. But I want to let you know that towards the end of the video(like 5 minutes left), while talking about the bad dealers Roman said something like:
‘I won’t mention the name because we don’t want to get sued again’
@jimmyrichards5595 I get it. They should send the info to TK's garage. He enjoys antagonizing bad dealers.
I had a Chrysler/Jeep/Dodge dealer hold my keys. Manager trying to force me to listen to their 'justification' for low balling my trade. I had to threaten to call the police. Sad thing is that they are trained that these are fair sales tactics, so some dont believe how evil they are.
The N**San dealership in Hendersonv**le, NC had a 2022 Nissan Frontier SV listed for $27K. It was 2WD, basic truck without any options. The out the door price was 36K. $2000 “market adjustment “ ( on a used vehicle) $2000 clean up fee, $1000 surcharge because I wasn’t trading anything in, $1000 surcharge because I wasn’t financing with them. $999 doc fee. I forget what the other fees were. Dealerships like this prey on people with poor credit who think they are limited in being able to get financing. Until we as consumers start walking away from scammers like this they will continue to do this.
Just for references. It takes approximately 13 potatoes to make 200 fries😂😂. I couldn’t resist.
I just leased a car yesterday, so I feel I have pretty solid examples of both right now. Definitely did not go with the first dealer I stopped at. Almost went with a broker because it was so miserable, I was willing to pay someone who does this for a living $700 to get me a good deal. Then tried one more dealer as a last attempt before committing to the broker, and got "lucky". Found someone who didn't act like it was massively inconvenient to sell me a car!
Some feel if they aren't getting a $3K-$8K market adjustment fee then they aren't excited to sell to me
Go to one of their sponsors. Sketchy
Love the little insight into business ops. As a small business owner myself, and watching TFL expand I really enjoy watching your growth. Go TGL!
😊 Been watching since Juke vs Xterra review. Nathan and Roman's interaction is the reason I've been a regular viewer. Hate to see Nathan be more removed away from crew, but gotta do what ya gotta do.
Back in 22’ I was looking to purchase or build a specific 23’ 4Runner TRD OR. A local dealer had one coming in. I went to put a deal together for it, until they stated they have a mandatory $5,000 mark up. That dealer is Toyota World of Newton New Jersey. They would not budge on it so I told them to shove it. I called a ex co-worker at a dealer I worked for who just happened to get the exact truck I was looking for. Towne Toyota in Ledgewood NJ. Went and bought the next day because they were willing to wheel and deal at a cash price. Long story short don’t fall for the market adjustment/price BS. Find yourself a good dealer who will actually work with you.
I have actually dealt with the guys at Brighton Ford, and they are super honest.
I bought my first car by myself this year. I’ve bought/traded 5 or 6 cars from dealerships. I always got my Dad to come with me because dealerships (in my experience) are ready to take advantage of you if they can. I bought an EV so there were availability issues but I had my local dealership turn me away because they already had a bunch of people looking for the same car. Another dealership had one and I was driving 30 minutes to see it and they called me 10 minutes away to say they sold it. Bring on ordering a car online and avoid the salesman all together.
Nathan is correct. There is a large movement right here on RUclips to expose the tricks and deceptions of car dealerships and salespeople.
There is a father and son channel I frequent. The father is a retired dealership sales manager with over 40-years experience. He has the inside scoop.
There are plenty other RUclips channels that give car-buying advice and arm consumers with techniques on how to negotiate a deal, what tricks to expect, and how to counter them.
You are talking about Car Edge. Zach is the son and Ray is the father. They have some valuable information especially when it comes to checking how long a car has been sitting on the lot. My only issue with CarEdge is that they say the same thing every day. They also said that Carvana was going to go under and that did not happen.
@@treads2595 Yes, I know who they are, but I didn't want to name them as a courtesy to this channel's owners.
I mostly pay attention to the father's "outing" of salespeople's tricks.
@@Bartholomew60 Understood although since they offer different content than TFL, I doubt Roman was worried.
Car Edge is trying to sell their buying service which is $999. They give the same advice that hundreds of other RUclipsrs give for free. Be wary of those that are trying to sell something
@JohnDoe-wy2py I don't ever become a member of any YT channels. The most I do is subscribe, which is free.
In December 2023, bought a 2010 Ford Explorer 4X4 XLT from Prescott Ford in Rochelle, IL and the experience was great. No haggleing, not pressure, no nothing, and they were asking $8,000 for it, we got the vehicle for $8,000 out the door, tax, titling, and getting plates on it. Great experience. Probably will look for another vehicle there.
They have a great service dept there and i have had done business with them for over 20 years as far as repairs. I tried to buy a car from them in the past and half the time they didnt get back to me so I have bought from other dealers but i keep checking their lot. They just recently got a couple rangers and mavericks in so finnally get a better mix of inventory.
You bought "Stubby" from Peterson Ram in Nampa, ID. I live in Boise these days (Like Nathan I lived in Aurora for 22 years) & have several friends working at Peterson dealerships around town.
Thanks for sharing your experiences!
I’m stoked you’ll be here, Nathan! Be safe in your move.
I just recently got a Rivian & while it wasn’t a perfect buying experience it was still the best & most seamless buying experience I’ve had outside of Carmax. I absolutely hate dealing with traditional dealers & all of their games. I have always had a good buying experience with Carmax and after selecting the cars I wanted to test drive before even getting to the store the buying process usually only took about 45 minutes to an hour.
With Rivian the only hiccup was something having to be overridden by my guide to complete the next step in the process but even that was a simple fix.
I will never buy from a traditional dealer again unless they start making some serious changes.
You are 💯 right about dealers making big $ on financing. If you are going to pay cash, never say so until the very end. Negotiate the price of the car, your trade, etc. and then, once those things are *in writing* say, "I've decided not to finance. Please give me your wire transfer information and I'll start the transaction with my bank".
Once they hear this, they know it is game over. No extended warranty, no life insurance, no protection package, etc. While those might not raise a monthly payment much, a cash buyer sees every detail. They will be very disappointed, but they are locked in now.
Hey guys really enjoy your content especially on the colorado zr2
Welcome back to SoCal Nathan- hope to see you around San Diego!
I’m anxious to hear Nathan’s review of southern California.
Knowing how dealers work has helped me get great deals. I don't have any ties to businesses that benefit dealers, like TFL does. If you do your research and give yourself plenty of time, I bet you can get better deals than Roman.
I think TFL should do a collaborative with Ray & Zach from the caredge podcast. They do a lot of analysis and news regarding the car market. They also offer services to help with the car buying process. Their podcasts are usually 9am pst or 12pm est. They offer great resources to save people $$$.
Glad you got to take a trip to the 505
Stubby was a beautiful truck, regardless of your buying experience.
Just bought a 2022 Defender at a Porsche dealership. The whole process took an hour. We sat on hold with my State Farm insurance agent for longer than it took to do the paperwork. I was offered, but not bullied into buying extra products which I politely declined. The dealership actually got me a better rate than the credit unions could. Overall I was very happy with my dealership experience (Stratham Porsche in New Hampshire)
It’s been a long time since I’ve heard someone say they were moving TO California.
Yea Uhaul probably paid him to bring the trailer back to California
Oddly enough, there is a net INCREASE of people moving OUT of Florida and moving TO California. Ron Disservice has wrecked the Sunshine State.
Love these videos.
I'm kinda surprised you guys are praising the santa cruz for averaging 25mpg, but when you talk about the 250 land cruiser which is averaging around 23mpg you say you wish it was better.
25mpg in a small unibody car seems ho hum, while 23mpg for a body on frame truck running awd seems surprisingly good to me.
How much did you get for the santacruz I paid msrp 35000 for my 2023 last year 8 speed no turbo sport activity package currently they are only offering 23000 for trade in has 23000 miles on it so I think I might be stuck with mine for a while wanted to upgrade to a canyon or colorado trailboss
Just out of curiosity, will there be another RUclips channel for Nathan’s reviews in Cali? Or will everything be put onto the current channels?
Carpeted mats for summer, rubber mats for winter!!
I was just up in michigan recently, was weird how few foreign cars you see up there, and the ones you did see were mostly Subarus.
Nathan totally Karen'd a car salesman. Lol.
pro tip on the french fries LOL
I own a Ford now but only because i had a terrific salesperson. Over my life there were three times I almost bought a Ford but the experience of sleezy sales people turned me away.
Before anyone starts slamming Ford. This Ford Edge has been the best car I've owned and I've owned 18 cars over my life including multiple Honda and Toyota vehicles.
Back in 2018, we were shopping for a new Honda. Went through Costco and found a dealer close by, went there and started the process and they had added like 3k in "dealer installed options". Mostly bs stuff. We said goodbye and walked away. Called another Honda dealer that had the car we wanted, I specifically asked are there any dealer installed options on the car. I'm not paying for anything. He said no options. Went there and sure enough they had the same stuff as the last dealer. I called them on it and after them talking to their manager, they didn't charge me for any of it. They just hope people won't say anything and just pay it. When I bought my truck, I didn't have to deal with that because I ordered it so they couldn't add anything to it. They tried to sell me stuff, but I expected that.
Every salesperson is different. Some are bad, while some are really good. I go by the first feeling that l get from the person. There are times that l have just walked out because of the vibe l got from the person. Others I've stayed and ended up buying. One time l was looking at vehicles in the lot, and it was raining quite heavily. A salesman came out and asked if he could help me with anything at all. Not pushy, just casually asked, even though he was getting soaked. I ended up buying an F-150 that very day. Great buying experience.
u guys rock
You can still spec out a classic Ram truck on the Ram build it website, with the 5.7 hemi of all things. I have been sooooo tempted.
I thought most dealers / salesmen would rather sell a used car vs. new? More money in it for them?
An enjoyable podcast. It's terrihly unfortunate that so many have had negative experiences while purchasing vehicles. It's exacerbated where I live as two or three companies control essentially all of the dealerships. Consumers are frustrated and gouged, but options are limited due to the market control. A small example, yes, but it certainly highlights how a lack of competition (and less-than-scrupulous dealers) can truly sour buyers.
Charlotte area?
@@garysarratt1 Lol Apparently this sort of "epidemic" is not limited to my neck of the woods (Halifax, NS). By the way, I've a very good vibe for NC as two of the nicest people I've ever met are from there.
Carpet floor mats are great, it doesn't snow everywhere so I don't need rubber floor mats where I live.
You fill the cup holder with catsup and dip away😅
I have recently bought a used Mercedes at their dealership, but they did not tell me that it had been used for driving school as we call it in Germany until i saw the hole in the carpet under the floor mat where the pedals on the passenger side had been mounted so i was really upset
They still have brand new ram Tradesman classic body styles for sale here on the lots new 2024s
Tesla has the right idea --just buy the car online and go pick it up like amazon order, but dealerships model is so ingrained that it's nearly impossible to get rid of. Dealership locally use to have fair car prices and you paid what was on the window. They got bought out and the new place is like every other dealership trying to sell you crap you don't want. Sad.
The fuel budget is gonna take a hit! 😂
I agree that you need to cross shop, but also be willing to walk away. That’s how you hold your power as a consumer.
The only thing I’m kind of nervous about personally is buying out of state. Across the city it’s not a big deal but I hate the idea of driving 4-8 hours (or longer), to find that the car isn’t what I thought, smells weird or maybe drives off. Of course you can walk away but a big waste of time.
I personally do not like rubber mats because they get scuffed up very easily and then at some point they are always dirty no matter how much you clean them. At least with carpet you can clean them and no scuffs that look terrible.
Good hair leaves a bad had . You’ll find out the terrible decision soon 😂
Nathan should make a short video on looking and finding living arrangements in one of the most expensive places to live with a average monthly rent of 2,925 and a median house sells for 1.3 million.
That’s the cost of living in a place with perfect weather, beaches and mountains and plenty of things to do….Wish more people would leave it’s to crowded in Cali.
I’ve only ever financed one used vehicle and the terms were probably crummy. Other than that I’ve only had beater cash vehicles that I had to repair in order to daily. So far so good I guess. 🤷♂️
Are we still going to see you in Colorado from time to time Nathan?
Why not have carpet that fits into the rubber floor mat. Then you can remove them in the winter and put them back in when it's warm
TuxMat
@@jayhiggins5239 thanks
this is my experience from idiots at World Toyota in Atlanta GA.
I went to the store finalized OTD price 35k with the sales man and manager, next day i come to pickup the car, they charge me stuff like e-doc fees on top of 35k and other stuff and when i asked for manager he was off...they would not budge a bit.....horrible experience, they didnt even bother to throw me a floor mat for the car and the sale dude blocked me afterwards, his name was Sean or Shawn...
I thought everyone was moving out of California not moving in…
Ironic I think, they mention the karma T-shirt after the French fry story 😅
Any experience with a dealership buying a car used or new is always gross. It hasn’t changed at all in my decades of buying cars. They are the absolute worst.
Please present the California videos in don't ask don't tell format. California is a trigger, and I start having flashbacks of Nancy and Gavin and start looking for a rubber room😅.
I hope Nathan's SoCal adventure works out. Maybe he do some shows from Japan, Korea, and China. Now is Andre's opportunity to become top TFL trucker. :)
Andre already was the truck editor.
The insurance company wanting to give me 1500 on my hail damage and then the quote from The Body Shop was like four grand
Bought my first, and only new car, a 2001 Honda Accord from a dealership in Queens, NY. All was going well until the meeting with the fianace guy. They advertised certain APR. Now, my credit score was 850. The finance guy is telling me he can’t give me that rate, for whatever BS reason. I was literally in a screaming match with the guy! lol finally I threatened to walk out. All of a sudden it’s a different story. God I hate shopping for cars!
The carpet gets unstuck from the floor mats eventually.
I think buying cars is a fun challenge. You know they are going to hold on to the money. So do some research email several or eight different dealers, agree w/sales manager with price, be ready to walk. After reading this, i think my idea of "fun" is torture. 😂
My buddy LOVES dealing with these guys. He enjoys getting every single penny he can out of them and he will stay till the place closes if need be! 😂
90% reason why I got a Tesla. Just hope my ram doesn’t die and if it does I’ll switch to just renting a truck when I need it. Makes more sense to invest that outrageous 60-100k truck money and once in a while rent
Traditional dealers are a ripoff where I live because the state allows them to charge very high dealer fees. So any difference in price between Carmax and a dealer is wiped out. I’d much rather buy from Carmax.
In the past my best dealership experiences have been 1. Nissan dealerships & 2nd Ford dealerships. just on my end other people have different experiences. Just sayin mines
Most dealerships suck. I have had the best luck with very small dealerships.
Maverick looks like the old ford ranger back in 2001 to 2011 without the four door.
There is a reason dealerships spend millions and millions of dollars in lobbying to be able to keep their business model. They know it's predatory and they need help to be able to keep that train rolling.
before watching - I would add my own, but I have never purchased a new car (new to me only) and at the rate car prices are moving, I don't think that's ever changing. lol
1:06 I hope you guys get to do some hydrogen fuel cell car testing as a result
20:36 for me it depends on the car. Jeep or Subaru, rubber for sure.
A rolls or an S class would feel wrong with rubber mats.
27:36 French fries are probably one of the best things to spill in a car.
They don't stink, they are easy to clean up, and are otherwise not an issue
47:24 the Honda Clarity (last gen) should probably be on that list.
I was a good concept (your choice of hybrid, hydrogen, or BEV), and the FCEV and plugin where fine, but the looks were bad and the BEV had the range of a golfcart.
48:19 it's weird for people who sell cars, they really don't read the market very well on weird products.
When we find out we have been lied to from a dealership,we never forget it,Chrysler dealership.
You do know that the dealers eavesdrop through the desk phones to listen in on your conversation/s with your wife etc.
An average person has no shaming power. Ive tried doing it for over charging for the add on garbage. Most people are ignorant and LOVE to get taken advantage of, just go look at the reviews. Idiots run the world.
What really pisses me off about you guys and the rest of media is you have no problem telling us who the good guys are but your too scared to name the names of the bad guys! The people need to know! 54:34
There are websites that list the bad dealers.
@treads2595 i understand that, but media needs to not be scared to name names
You want dealerships to blackball TFL?
@@nathanlewis3462they could be sued if they named them.
my best new car buying experience is letting other take the hit on all this crap over priced junk lol just crazy stuff we need a real dollar and no income tax .coming soo i pray and deregulation sending stuff to the states like it should be
These dealers that you guys use alot, I assume they would hook you guys up or don't they?
People neeeeeeed to do what your saying.
! thing i do not understand is, Why can once you sign the Bill Of Sale your done u cannot get out of the deal. Yet the dealer can cancel deals cuz they dont like your hair color and they can screw someone else over. Here in Canada anyways
Can I swing a camera for Nate in L.A.? Where can I send my resume?
Is Nathan's head shrinking?
lol Apple stores are part of corporate Apple
Sales people can get away with saying anything if it's not in writing.
Why would they push her to a new car when they have higher profit margins on used? Weird.
Talk about bad timing, if he could had waited a couple of months to get the 2025 CX 50 hybrid.
Awhile back my nephew, my eldest sister's kid, had a horrible experience when he tried to buy a Tacoma.
They effectively detained him by not returning his keys and having a burly salesman blocking the finance doorway. Kept trying to get him to pay extra for the new car warranty, etc.
Not an extended warranty, the new car warranty.
He called in my other sister.
It's funny how the BS stops when a middle aged woman in shorts and sandals says those three magic words: "I'm a lawyer"
She got my nephew out of there and took the paperwork they were trying to coerce him into signing.
If you're wondering why be didn't call his mom, she would have chosen violence.
The car Stealership is not your friend.
You will never find even one that deals fair.
Hard to believe they still do these kind of dealer bs tricks....
5.4 a good engine...not the 3v 😂
Food ends up under the seats and rots.
Why didn’t Nathan use the sponsoring service to sell his wife’s Mini?
Despite Gaven Newsom.
new car buying right know is a better deal