Kwikset SmartKey Troubleshooting: 3 Simple Steps to Fix Misprogrammed SmartKey Cylinder
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- Опубликовано: 16 ноя 2016
- Need help finding the position your key was in during rekeying? If your cylinder will not rotate with the key used to re-key, your cylinder has become misprogrammed.
A common reason for this is that the key was not fully inserted during the re-key process. Another common issue is that the key was accidentally pulled while rotating to the home position.
Follow these 3 simple steps on how to recover from a misprogrammed cylinder.
1) Prepare Door 1:03-1:30
2) Insert Key 1:32-4:19
3) Find Learned Position 4:20
For more assistance, visit our Support Page here: www.kwikset.com/customer-support/how-to-center.aspx or call 1-800-327-5625 (LOCK). 
Хобби
Thank you so much! This worked liked a charm. You saved me a 30 mile round trip to the Home Depot.
My lock mis-keyed because my key broke off in the lock while I was re-keying it. It did not work for months... Luckily it was just a side door. This video saved the day! I put my new key in and worked it as described and it rolled right over to my amazement. Followed the rest of the instructions and it works again. Thanks!
I read the instructions and knew what I had to do but I didnt do it correctly. I turned my current key to 12 o'clock thinking I would have to then insert the new key. No key would turn my lock. I followed the instructions to this video and it appears that my lock had reprogrammed to my current key only half inserted. I jiggled it a bit and was able to turn it 90 degrees clockwise. I then followed the instructions correctly and was able to rekey my lock. Awesome product and feature. Stress saving troubleshooting video.
Thank you from the bottom of my heart, your instructions worked for me.
THANK YOU!!! THANK YOU!!! THANK YOU!!! THANK YOU!!! THANK YOU!!! THANK YOU!!! OMG this just saved me a 35 mile round trip to town to get a new lockset before the guests checked in and I got home before the Sabbath started!! HalleluYah!
This did the trick for me. Thank you for making this video!!!
Thank you. Easy solution to a frustrating problem.
Mine refuses to budge. I'm glad I tried to do the re-keying before installing (I stuck it in a dummy block of wood while I attempted step 3). It's 28°F out and I'd really rather not spend 15-20 minutes outside trying to jiggle it around to find whatever position it might have gotten set in. Instead, I spent 15-20 minutes until my hand started cramping jiggling the key around, and it still won't turn :(
took a few minutes of trying to get it to turn but eventually worked. glad i didnt give up, i was getting super frustrated.
Save my life. Thank you so muchhhh. I had to try 20x until I made it turn.
Thank you for this video! The lock worked correctly for 3 years then just stopped working. following this video I was able to get it working again.
It helped big time in 6/2021 Everybody trying to do this, just be patient and CAMLY follow the instructions. 👍
Lol very much! My Mom had went a step ahead and got stuck and that goodness I found this video. Got the doorknob to work :)
Right now I’m trying I can’t get to budge 🤷♂️
Hi George - here to help! Please see this video link for instructions on how to recover the SmartKey cylinder: kwik.st/3jPt0dd For one-on-one troubleshooting assistance, please call our Consumer Support Team at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
@@kwikset I viewed the linked video. It is the same video i viewed earlier. Now, I wasted my time twice. No, it did not help.
thanks! It took me a few tries but eventually it worked and saved me from buying/installing a new lockset.
I had pulled the new key out after turning it only 90° and not the full 180°. Thought I ruined my new lock, but the instructions here got it fixed right up. Thank you!
It take me 4 tries to get this to work, but that's on me. It actually is pretty easy and IT WORKS!!
That helped a lot THANK YOU!
That moment when you realise a part of your key is sticking out to get it into rekey mode.... I’ve never felt so good while feeling dumb at the same time haha
I had a double cylinder lock (key inside and outside) that the outside cylinder stopped working all of a sudden (key worked on 4 other locks, so it was not the key). I had tried re-keying the outside lock as per other instructions, moving the key slowly and in different directions multiple times , lock/key would not turn. The trick was to use the inside (working) cylinder to extend the deadbolt, removing the key from working cylinder and THEN trying the key in the non-working cylinder in different positions. IT MOVED!!!. I was then able to re-key the non working cylinder as per video. So the key for a double cylinder lock (key inside/outside) was to EXTEND THE DEADBOLT from the working side. Thank you! This was my last attempt before buying a new lock.
Another satisfied customer. The three steps worked.
It worked! Thanks so much for the troubleshooting tip.
Glad it helped ad hope you have a great day! -- Kwikset Social
This one surely did worked for me and that too in the first attempt. From the last half hour i was trying to open the lock but it was not working. Cheers guys....Great work😊😊
This saved me, thanks!
Awesome! Thank you!
In first attempt it did not work. In second attempt it worked. Fantastic !!
this just saved life
Took me several triesand I do meant several so don't feel frustrated - but it worked . Thank you so Much !
It worked! Thanks Kwikset!!!!
I was skeptical but this worked! I had to pull the new key out quite a bit to get it to turn. Great video graphics and explanations. Very impressed.
Thanks! Worked and has fixed my problem!
Been at this for almost 20 minutes with no luck..... Guess I’m returning this lock. Great concept tho!!!
Hi there, we're happy to help. Give our Support team a call at 1-800-327-LOCK (5625). Our team is happy to assist you.
Thanks,
Kwikset
this saved me! tyvm!!!
Thank you! Haha I found my key had been slightly pulled out and it worked!
Thank you for posting this!!! Worked like a charm.
Thanks for the feedback, have a great day! -- Kwikset Social
What if the key is stuck in the door and won’t come out but it rotates freely to lock and unlock😅
worked beautifully tyvm
THANX A MILLION!!!!!! AWESOME!!!!!!
this instructions helped me! fixing up my lock 😊😊
excellent amimation + excellent process description => SUCCESS!
Thanks, Kwikset!
Appreciate the info!!
Thank you so much for this! It really helped.
THANK YOU!!
It worked!
Thanks!😩👌🏾
Took a few jiggles, but worked!
It worked for me ..Thanks a lot for this video
It worked
This is a godsend
If I had 7-10 days to wait I would not have bought n install a new deadbolt rekeying was a bust Help line a bust thief’s will be happy to come get what they want great customer service
Thank you it worked
Don't give up, it the lock can be very finicky. Follow the vid and it will work
What a legend mate
Ommmggggggggggggggg
I was stressing
Thank you for posting this
Sweet I worked
This worked for me. Should probably just put this trouble shooting in the base instructions instead of hiding it in a separate video.
I do maintenance. This helped me so much lmao 😂
You just saved me a locksmith call. I had forgotten to put the lock in the "locked" position first, then pulled the rekeying tool before the key. I have rekeyed all 6 of my locks several times over the years; I guess I got overconfident! But I found this video, and everything worked. Success once more. Thank you.
This fixed my door handle lock. Mine locked up during reprogramming. I think I accidentally pulled the key out partially after I inserted the tool or only rotated the key 90 degrees insted of 180. Not sure but it's good now.
I bought 4 sets of the deadbolt/doorknob sets for a house I just purchased. They've all been working just fine for the short time I've had them (about 3 months). Thursday, I came home as usual, went to go through the garage door, and the deadbolt unlocked as usual but the key won't turn in the door knob. I don't understand it. I haven't had a problem with it before, all the other door knobs and dead bolts work ok, but the handle in the garage won't work (that is the most used).
I live alone and no one else has a key, so I know it wasn't mischievous. Are these under a warranty? Do you think it is something that happened inside the handle? How common is it for these to just 'no longer work' all of a sudden?
bill smith I am having the same issue. It worked up until a couple of days ago...
Thank you
This probably would have worked for me too but I am in a rented Apartment and do not have the smart key. I tried using a smart key from another brand lock I have in my house but it wouldn't fit in there. We went and bought a new lock while we wait for maintenance to come but they obviously don't seem to be taking this as an emergency.
It worked for me
I think my deadbolt came misprogrammed. Ty for the vid.
It worked. Thanks.
Now, put some music on that video. It's TOO quiet.
THANK YOU SO MUCH! I almost had a heart attack
I’ve been trying for 40 mins
One thing we learned the hard way is it's not a bad idea when you insert the smart key to give it a light tap or two with a hammer to make sure it's all the way in before pulling both keys out
Hi Jeffrey - Here to help! When inserting the Smart Key tool no additional force is needed.
You only need to insert and remove it. For additional assistance with your SmartKey cylinder please contact our support team here: kwik.st/3jqgY9L or call us at 1-800-327-LOCK (5625). ~ Thanks, Kwikset Social
I wouldn't tap the small tool with a hammer.. not reccomended. Just push it in firmly with your fingers, you can fee a slight click when it's fully inserted.
Help help help.....front door locked and when I turn the key it just keeps going around both boys without unlocking door it’s going to cost me probably 120 to fix via lock Smith any help please be grateful
Hello, this work with any key, or only the smartkey kwikset? because in my product only came 1 key
Hi Raymundo, happy to help. The lock will work with any K1 cut key. Please let us know if you have any additional questions.
Thank you!
Kwikset
Just changed all door locks and deadbolts on 5 doors. Trying to rekey them all to one key but cant
seem to get the smartkey in all the way. I'm afraid to push it too hard for fear of breaking it off. Any ideas?Thanks.
Hi Gary - Here to help! The SmartKey Tool is inserted into the slot next to the keyhole. Push it in as far as it goes. No need to push it in all the way, just as far as it goes into the slot. You may feel/hear a click. Continue with the SmartKey re-key instructions from this point. Thanks ~ Kwikset Social
Stopped working after 6 months, not sure what could cause that. Did some one Pick and rekey my lock? Summer vs winter tolerances?
Hi! This shouldn't happen -- please submit your support ticket to get the assistance needed here: kwik.st/3euhoHe
Thanks!
Kwikset Social
So...I put my new key in the deadbolt, then it got stuck. Did WD-40, still wouldn't budge. After reading some comments, tried vigorously rocking the key up and down, did it finally come out. I've used these locks many many times on apartments, and never had this issue.
Thanks for sharing, we're glad to see that you were able to solve the issue you were experiencing. If you ever need additional assistance please call our team at 1-800-327-5625.
@@kwikset Thank you, I will!
I finally found the spot and was able to turn it clockwise. Then I inserted the smart key, removed it and then took the actual key out and tried to reinsert it fully. I’ve tried this several time and the key won’t reinsert fully. Any help?
I am having the same issue now! Did you manage to fix this in the end? Thanks!!
I am having this key-wont-turn issue on a lever handles that's been in place working for more than 6 years. I no longer have the little tool to set the lock. Are they available somewhere?
Hi Angela - Happy to help! The first step is to ensure that you get the key to turn in order to re-key your cylinder. Please perform the recovery steps in this video: kwik.st/3yiB6kX After getting the key to turn, you can then rekey it with the SmartKey Learn Tool, model # 83283: kwik.st/3DK9Rkm If the key no longer turns, the cylinder will need to be replaced. Please contact our Consumer Support Team at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
@@kwikset doesn't re-key mean to change the key that unlocks the door? I want my old key to keep working as it works on other doors on the house. What do I need to do to get my old key to work? I bought an entire new door knob set, but still don't understand how to get my old key to work.
Hi Angela - Here to help! Yes, any lock featuring SmartKey Security can be re-keyed at the consumer level with the SmartKey Learn Tool and by following the SmartKey Re-Key instructions. SmartKey Security re-key technology is compatible with 5 pin (K1 and K5) and 6 pin (K10) keyways. Please see the SmartKey re-key instructions in this link:
kwik.st/33k04oK
Thanks ~ Kwikset Social
Angela - Here's a link to the SmartKey Learn Tool: kwik.st/3pJllzz ~ Thanks, Kwikset Social
My deadbolt came with a set of keys that didn't work for it. I have other keys I can use. How do I reset a lock that came misprogrammed?
Hi and here to help! If you've gone through the SmartKey recovery steps, and the cylinder is still not turning with the key the lock came with, we have a solution. We can send you a replacement cylinder with a new set of keys under warranty. Please contact our Support Team here: kwik.st/3q8J5ND or call them at: 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
currently locked inside-_- wish me luck on these commercial locks
What if you rekey it and the lock just spins but the mechanism inside still works?
Hi Jason! Our Consumer Support team is here to help... please contact them here: kwik.st/3lPGFkk or call them at: 1-800-327-LOCK (5625)
Mine refuses, tried everything and I mean for weeks on & off, is this normal? I did follow all the instructions exactly & I just don’t know what else to try. So I have to call a locksmith I suppose unless I find the receipt soon. Very frustrating even though I am a patient person. Don’t have money to throw away so I hope there’s another way.
Hi Martha - Here to help! Please send us a direct message so we can collect details from you to better assist here. Thanks ~ Kwikset Social
A product that so many things can go wrong during installation. Bad.
I've rekeyed locks several times... I guess I was overconfident this time! I removed the old key BEFORE removing the smart key tool! Now nothing works. :(
Hi Lois - Our Consumer Support Team is here to help... please contact them here: kwik.st/3JbkyQH or call them at 1-800-327-LOCK (5625). ~ Kwikset Social
I need a video that covers the original key not being removable after removing the smartkey tool.
Hi Rick - Our Consumer Support Team is here to help... please contact them here: kwik.st/42oAnxn Thanks ~ Kwikset Social
how do you replace the batteries w/out rebooting
Hi Bob - Here to help! Replacing the batteries in any of our electronic locks does not require a rebooting of the lock. Any preprogrammed codes will remain programmed. Our Consumer Support Team is happy to help you further... please contact them here: kwik.st/3GRD7Jy or call them at 1-800-327-LOCK (5625). ~ Thanks, Kwikset Social
Well I have tried and tried and just can’t get mine to turn
HI James,
Please call our support team at 1-800-327-5625.
Thank you,
Kwikset
will not work with basic walmart keys. i must pull the key out just a little bit in order for it to work, i dont like that.
We recommend using Kwikset brand keys for guaranteed fit and function when rekeying your SmartKey locks.
What a rinky dink set up. No go. She's a brick now. Heading back to Kwikset.
My problem is the smartkey only gets programing in on side, the other side can not get programing!!
Hi Nando - Here to help! The interior side of your double-cylinder deadbolt must be re-keyed separately. Here's a link to the re-key steps:
kwik.st/3t2quGf Should you need further assistance, our Consumer Support Team is here to help... please contact them here: kwik.st/3qR4V8S or call them at: 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
Still not working. Brand new lock. The key it came with won’t turn no matter what i try. Key inserts but thats it.
Hi Ryan I - Our Consumer Support Team is here to help walk you through troubleshooting your SmartKey cylinder or provide warranty support. Please contact them at 1-800-327-LOCK (5625). ~ Thanks, Kwikset Social
Do you actually have to wiggle the key? It's unclear with the animation.. and I've been at it for 3 hours, it just won't budge.
So I guess tomorrow I'll take it back to the hardware store and get a new one..
I was trying to program a new key and I somehow locked the actual key and now I can’t even unlock it with the actual key what should I do? Lol
Hi Cristian - Here to help! To recover your SmartKey cylinder please follow the steps in this link: kwik.st/3OwJbML For further support, reach out to us here: kwik.st/451bTKX Thanks ~ Kwikset Social
I have tried all these steps and it still doesn’t work 😢
Hi Michele - Here to help! Please reach out to our Support Team for troubleshooting assistance: kwik.st/471aghw Thanks ~ Kwikset Social
Didn’t work and I can’t return it because I don’t have a receipt
Hi, we're happy to help. Give our Support team a call at 1-800-327-LOCK (5625). Our team is happy to assist you. Thanks, Kwikset
My kwikset won't take the code
Hi Sharee! Please contact our Consumer Support team here: 1-800-327-LOCK (5625) or fill out the form: kwik.st/31BB0VO so they can better assist you. Thanks -- Kwikset Social
Wouldn't need this video if they would make the instructions included with the lock understandable. Very confusing.
no help tried and tried
Hi Jesse, happy to help. Can you tell us a little more about the problem you are experiencing?
Thanks,
Kwikset
What kind of garbage system is this? Mine totally stopped turning. Doing this did nothing. Snapped the key trying to do this. One year, maybe 30 uses and the lock is totally useless. Next time avoid chinese import locks and buy a proper brand that doesn't "forget" how to work.
Hi! Our Consumer Support team is here to help... please contact them here: kwik.st/3nGO7yA or call them at: 1-800-327-LOCK (5625)
Tried every step to get the tumbler to move. Broke both keys. No keys and a broken lock. Avoid this Chinese product
Hi! Our Consumer Support team is here to help... please contact them here: kwik.st/2LEDMoX or call them at: 1-800-327-LOCK (5625)
MOST DIFFICULT! Two thumbs down!👎 👎