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Recovering a Misprogrammed SmartKey Cylinder
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- Опубликовано: 20 июл 2016
- Step-by-step instructions on how to recover a misprogrammed SmartKey lock. Misprogramming is when a SmartKey lock will not function with the new key after the re-keying process.
This saved my grandson a trip back to homedepot and from throwing out a perfectly good door lock. Thank you!
Keep jiggling the key! Work it in all directions....Don't give up...it worked for me.
This is hard! How to return the key to the flat direction? 😔
I cried tears of joy. Thanks. I can go back in my home now.
This worked for me! Saved me calling a locksmith. My husband was having too much fun playing with it and kept changing the key until all of a sudden no key worked. Took the last one that worked and followed the video and voila, key works and marriage saved, lol.
I just a had tthat problem with keying the door and this video saved me money . I was getting ready to go to a lock smith, thanks for the help.
Marriage saved? Typical Karen.
Like some of you, it did not work for me either. When it was first set it was working fine, tried it a few times and was ok. Never needed to use the key after it was programmed until lately and found that it no longer works. Cannot turn the key at all. Tried the method in the video. Up down right left centre ... nothing works. There should have been a reset button on the inside. Super frustrated. Now have to look for a new smart lock system. Not a happy camper.
Same problem for me, it worked fine for a couple of days then just stopped turning. This attempt to reprogram isn't working for me either
Me too. Worked fine at first, but soon stopped working.
I know this thread is a year old now, but in case there are new frustrated victims out there, there's another RUclips video that shows you how to *easily repair the lock, by taking out the tumbler*. This is the method I had to use: ruclips.net/video/advYvGgMzhA/видео.html
citrinesun thanks going to try that. I’m another victim of kwikset lock 🔐
I am having the same problem - not happy at all with this lock system
She did a detailed narrative demonstrating step by step how to reprogram a mid-rekeyed lock. Great learning experience for me! Thanks a lot. 🙏👍🙏
This video helped me so much I attempted reprogramming my lock and I must have moved it one way or the other and then no key would work but finally (after an hour) of trying to pull the key in and out slow fast up down left right I finally got it and I swear it was like angels sang and I was so freaking happy 😆 note to self don’t reprogram a lock unless you follow exact instructions! 🤷🏻♀️
Thankyou so much for providing this video.I thought the deal I got on the door entry system was going to be lost to a Locksmith fee. Everything worked as per video.👍😁
This was exactly what I needed. I was like, whats this do, and unknowingly reprogrammed the original key incorrectly and couldn't use the lock anymore. I was so glad I found your video and was able to un-fix the lock and not only reprogram the original key again but key matched it with the Kwikset deadbolt so we can use a single key to open both locks and not fumble around trying to remember which key went where. Very useful if being chased down by some maniac.
My smart key lock came misprogrammed right out of the box. This helped alot. Thank you!
Glad I'm not the only one that did the rekeying process a bit sloppy. The video helped me as well. If you have the last key you used and pulled out you need to be patient and light pull out as you rotate to right and may have to push all the way back in a restart more then once. Once you get the feel for what it feels like...its a breeze.
That's easier said than done. I'm still struggling what's the trick? 😅
Thank you for the very informative video. Understanding why it didn't work made fixing it easier. So nice to know it is fixable and we don't have to get whole new locks!!!😊
This information helped me recover my misprogramed key. This worked for me. Thank you so much.
For those saying it doesn't work...don't give up, it does work. You HAVE to find the right spot on your key. It WILL save you an expensive trip to the locksmith. I went to return mine to Home Depot but they were closed. I came home, reassembled it then found this video. Its SO important to make sure you push the whole key in the hole when reprogramming.
This is true, I fiddled with it for at least 5 minutes but just kept trying and it finally turned.
i just re-keyed all of my locks that didn't take the smarkey reset properly (8 of them!) using this method and it worked perfectly. Thanks so much for clearly presented video!
This works people! Have faith and take your time. Try ALL key positions. I was convinced that the key had been pushed in pretty far when I messed it up, so I kept trying it in those positions. It ended up finally turning with the key half way out. Took me about 10 minutes to finally get it.
Thank you sooo much ! You saved me $200 in locksmiths charges! So thankful I was able to play with the lock for about 5 mins when suddenly it turned right !! Yay!!
Hi Canadianswimmmer - We're thrilled to hear this video was helpful... Have a great day! ~ Kwikset Social
Omg THANK YOU!! This worked for me! I've done the rekey so many times without issue. But today I messed up and neither the old key nor the new key would work. I didn't think there was a way to fix it. So happy for your video!! 😁😁😁
I jiggled and jjiggled and it finally worked... Thanks!
Wow!! I thought I was lost I didn't turn the key 180 degrees just 90 degrees but it worked magically. Thanks again!!!!!!!!!
Thank you! This saved me as i might have pulled out the key too early. Turns out it only encoded 75% of the new key. With these instructions I was able to corrected it!
This worked! After waiting weeks for a replacement core, I found this video and in less than 3 minutes I found the miss programmed position and programmed the key to the correct position.
Thank you. I was expecting an expensive locksmith visit, but with a little patience I managed to get it.
Excellent voice and and speaks slowly enough to listen well
Thank you! The instructions you gave worked perfectly in less than 5 minutes. The video saved me from buying a new deadbolt!
Hi Aaron - We're thrilled to hear the video was helpful for you. Have a wonderful day! ~ Kwikset Social
Finally! It took so long but thank God for this video. I learned a lesson to read the instructions twice today hahaha
I bought these locks because I needed to be able to be certain that ONLY I had a key for my house when that security was needed, but also have the flexibility to restore access to others when that security wasn't needed. And I needed to be able to do it in a heartbeat!
...
In a hurry one night I messed up the rekey and was worried I wouldn't be able to fix it 😰
I finally tackled the recovery process with this video handy on my phone to guide me. It took me a few tries as I learned what to feel for, but it's back in working order 🔑❤️🎉🎉🎉
Thank you for posting such a clear, concise tutorial!!!
Excellent video, very well explained. This is going to help a lot of people trying to rekey.
Pulling out and turning clockwise work to have it recognize my key again. Thanks for the video.
thank you Kwikset !! this video really needed to be posted... great job explaining
Thank you for a tip, it really help me to reprogram smart key, after I accidently pul out key and it didn't work nor original neither new key. But your advice of moving slowly key until it turns to 45° help me finally reprogram right way 😊
Hi S Naza, Thank you for your feedback! We're happy to hear this video was helpful! Have a great day! ~ Kwikset Social
THANK YOU!! This is exactly what happened and this process worked perfectly.
Thanks for the feedback Mary, hope you have a nice day! -- Kwikset Social
I know this video is old, but it just helped me out with re-keying after neither key worked!
I have a misprogrammed lock that I spend about an hour trying to get this trick to work with every couple months for the past eight years.
If this doesn't work, you can remove the lock and take it to HD or Lowes. They have a "reset cradle" that will fix the problem.
I've called my local and surrounding HD and Lowe's and none of them have said that they're able to reset it for me 😥
Thank you for this VIDEO!!!!
worked for me. Hardest part was finding the original mis-programmed position. It's been like 3 years since i've been able to turn the deadbolt. Thanks for the video.
It would be a good idea before you try to rekey the locks. Great explanation of the process.
Misprogrammad my kiwiset set while Changing to a new key. Thanks to your video I was able to make it work
Great to hear!
Thank you, this worked perfectly for me. I had my tools out an set to pull the core and reset it the hard way, but stumbled on this video. I'm all good to go again in just a couple of minutes.
I rekey these locks all the time at work when I put the new key in I move it in and out a few times before I turn it to the 12:00 position since I started doing this I haven't had any misprogramed keys as long as I'm careful not to turn the lock cylinder while doing this.
Thank you the very informative and helpful video. If I could give this video more than 1 like I would!
Thanks for the video. 5 new locks 1 didn’t work but it’s fixed now.
Is the smart key unique to Each lock?
Can my neighbour use his smart on my lock for example to change the keys into his?
Hi! Our Consumer Support team is here to help... please contact them here: kwik.st/2V5bXqZ or call them at: 1-800-327-LOCK (5625)
Yes, but you have to have the original key in order to start the change.
The Smartkey tool is standard, and yes, anyone can buy one. However, you need to have the old key on-hand, in order to re-key the cylinder to a new key. Yes, your neighbor could theoretically re-key your lock, but he'd have to have access to the key that already works with that particular lock first.
Great video. Thank you for the help!
Hi KM V - Thrilled to know this video was helpful. Have a nice day! ~ Kwikset Social
Thank you much. I thought it was gone but with the video i was able to reprogram it.
Awesome, straight to the point and helpful!
Hi - We're thrilled to hear this video was helpful! Also, our Consumer Support Team is here to help... please contact them here: kwik.st/3CJyPjq or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
Super helpful video! Thank you!
Thank You! That really save the day.
GREAT VIDEO. WAS ABLE TO FOLLOW WITH NO PROBLEMS! THANKS
Thanks for the feedback, have a nice day!
The worked great!! Thanks!
Followed instructions and was able to solve my problem and rekey to common key for all my locks.
Hi Steve - We're thrilled to hear that this video was helpful. Have a wonderful day! ~ Kwikset Social
Amazing, thank you!!, saved me big time!!,
So I got it back to 3:00 put the smartkey in and out (I can feel it push all the way in) but the key will not come out!!!
AugDaug pull harder
Great video, Took my wife between 5-10 minutes. I was on the web looking at a reset cradle for a price of $40.00, About to call the hardware store when she yelled I got it.
Hi Hector, that's awesome news! Thanks -- Kwikset Social
This works! Great video, you just saved me about 200 dollars, thank you!
Thanks for the feedback and hope you have a nice weekend! -- Kwikset Social
What if you can find the position cause I been trying for weeks now and still no luck at getting it to turn..I’m bout ready to give up on it…
Hi MrDeshane18 - Our Consumer Support Team is here to help... please contact them here: kwik.st/31Ux9qL or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
Wow, I was thinking I was going to have to call a locksmith. Worked for me.
I was just messing around with the original key and the rekey tool and now I can't even get the original key to work. I never even introduced a new key. Tried this trouble shooting process over and over again, but can't get it to work. Am I out of luck?
Hi Justin - Our Consumer Support Team is here to help... please contact them here: kwik.st/3BXLd2i or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
Helped me out of a jam! Thanks!
You saved the day. Thank you!!
Done this correctly many times. Now I have three locks that are unusable because I watched another video that said nothing about 3 o’clock and their lock was opposite of mine. So I did 9 o’clock instead. Still nothing works.
Hi! We recommend following the cylinder recovery instructions in the link below. If you can get the key to turn, you can then re-key the cylinder with the SmartKey tool to the same key. kwik.st/3vRVpIG If the key is still not turning in the cylinder, please contact us so we can help you with a replacement cylinder: kwik.st/3tV2Yht Thanks ~ Kwikset Social
And what do you do if you can't get the key to turn back to the 3 o'clock position?
Please give our team a call at 1-800-327-5625 so that we may troubleshoot with your further.
Thank you,
Kwikset
Kwikset, I've called 3 days in a row. Nobody answers the phone and nobody calls back
Weiser Element deadbolts (5) how do I program to a single key setup
Hi Bob - Here to help! If your Weiser deadbolts feature SmartKey cylinders, you can re-key them following these instructions: kwik.st/3wKocO3 If your locks feature Pin & Tumbler cylinders, please contact a professional locksmith for assistance. Thanks ~ Kwikset Social
"If you actually get it to turn to the 3 o'clock position"....😬
Thank you!!
el cilindro de la puerta principal no gira, y el de adentro de la casa funciona bien, me podrian ayudar.
THANK YOU!!!!
I made the mistake of following the instructions that came with the lock instead of watching this video first. The instructions that came with the rekey tool did not give the correct instructions. Now no key works. I get sick and tired of people who can't write good instructions for a product and the managers who let the bad instructions go out the door. Pathetic. I hate incompetence. It used to be incompetence meant a person was not skilled enough for the job. Nowadays, incompetence is nearly always due to someone who could give a rat's rear end whether they do the job right or not. They take no responsibility or pride in their work. It's a new world out there full of these people.
Hi and here to help! In addition to the SmartKey re-key instructions included with the lock, we offer re-key instructions and troubleshooting steps on our website. Please click here for more details. kwik.st/3w0KJoS For additional support or cylinder replacements please contact our Consumer Support Team here: kwik.st/37AdEqy or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
It worked, I had to pull my key almost halfway out before I found the spot I screwed up at originally. Haha! I tied both the new key and the smart key. Ended up needing the smart key to find the spot I made the error.
I do not believe that you had a key half way out of its hole when you originally tried to rekey.
@@jeffstanley4593 it’s true, I really messed it up. But, finally found the spot and was able to fix it.
This worked like a charm for me, I was worried I killed my lock
It work for me the important thing to do is to find the place where it was misprogrammed
Very helpful! We fix our issue thanks
Thanks for the feedback and hope you have a nice day! -- Kwikset Social
This was very helpful!
I almost gave up because it took so many tries. And then it actually worked.
Patience is a virtue.
I have tried and tried. I am holding my thumb against the door so that the key is moved in thousandths of an inch and it will not work. I have pushed to the left right up and down all while holding the key and using my thumb to put the slightest change on it. Good luck to all who f up. On a more positive not, Kwikset is sending a replacement core so I can try again.
Can't leave door open because I can't open door. It's a storeroom no other doors or windows
This video was a HUGE help. Thank you for posting!
Hi Maximus Max - We're thrilled to hear this video was helpful. Have a great day! ~ Kwikset Social
Worked great..thank you
I've been trying this so many times but the smart key tool won't go in all the way and I am worried that if I pull out the current key without the tool going in all the way that it won't program the new key correctly. Does anyone else have this problem or have any ideas for me? I am doing it exactly as it is in this video.
Hi Angelo - We're happy to help you! The SmartKey Learn Tool may not fit into the opening fully, yet you should hear a slight click when it's inserted as far as it will go. At this point, you can remove the tool and continue following the re-key instructions. Please make sure that the key itself is inserted fully into the key cylinder. You can re-key the cylinder again if you feel the key was not fully inserted. For one-on-one support, please call us at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
I still cant get mine to unlock the double cylinder deadbolt with the original and new key. I think where I screwed up was having the deadbolt in unlocked position, then using the smartkey tool, pulling out the original key, then inserting the new key to lock position. then rotating as if unlocking back to 90 degrees vs 180 and pulled it out. When I tried inserting the key again, it would not move the dead bolt. I've tried finding the position for both keys for 30 mins without success. Could it be that I pulled it out at 90 degrees? and if so what can I do about it? any advise is welcomed.
Hi Geoff - We can help! If you’re still having trouble recovering your cylinder, the SmartKey cylinder can be replaced with a new cylinder. Our Consumer Support Team is available to assist you with this... please contact them here: kwik.st/3LJDMyo or call them at 1-800-327-LOCK (5625) ~ Thanks, Kwikset Social
If you actually do get the key to turn to the 3 O'clock position.... ruclips.net/video/u7ncf9YUCsY/видео.html
What if you actually can't turn the key to 3 O'clock? My key was working for two months and suddenly stopped working. No one in my house touched it beside regular use, so I can't understand why it stopped accepting the key unless there's some defect in the product.
Bought 5 months ago and finally got around to putting in to replace old lock--didn't work, tried what the video
says and nothing. So, luckily Home Depot has a 6 month return policy so back it goes.
Hi! Our Consumer Support team is here to help... please contact them here: kwik.st/3k6kcPh or call them at: 1-800-327-LOCK (5625)
thank you very much, worked perfect for me.
Worked, thank you!
Does method work on a door knob (turn) type.
The re-keying process or the recovery process? Yes, on both counts.
Thank you, Thank you, Thank you.
Thank god this worked for me!
What if my door is locked shut. It says door needs to be open.
Hi Allyson - Here to help! You can still try the SmartKey recovery steps when the door is closed to get the key to turn. If you are unable to unlock the door with the key, we recommend contacting a professional locksmith to assist you. Our Consumer Support Team is here to help... please contact them here: kwik.st/3tWuOYb or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
Brand new front door lock set out the box. I got both locks installed (top dead bolt and handleset). Brand new keys do not work in either lock. Neither key will turn either lock, won't budge at all. So stinking mad here!!
Method in the video is not helpful because neither key will turn to the 90 deg position.
Thank you for this post!!! It worked perfectly!! 😀
No atienden en México ni por correo ni por la aplicación ni por mensaje ocupo un soporte para mi cerradura
Hola! Nuestro equipo de atención al consumidor está aquí para ayudarlo... comuníquese con ellos aquí: kwik.st/3QDVJDu o llámelos al: 1-800-327-LOCK ( 5625) ~ Gracias, Kwikset Social
here's where i screwed up and can't fix. while the original key was still in the lock, i inserted the tool, then i accidentally turned the key. now neither key works at unlocking. the key just turns the door knob but not the lock. i successfully reprogrammed 2 dead bolts prior to this with zero issues
Didn't work for me. Key will only turn one way after I put it back together.
Thank you thank you thank you thank you!!!
It worked :-) Thanks
Yup, this works!!
Thank you thank you
what if the key doesn't turn after it's been misprogrammed?
Hi Joann - We are more than happy to help you with your SmartKey Cylinder. If you have tried the recovery steps in this video and neither key is turning, we can replace the cylinder for you under your product's warranty. Please contact our Consumer Support Team here: kwik.st/3K0Evtp or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
@@kwikset hi thank you for reaching out, but my husband was able to get it :) thanks to this video. Initially I didn't read through the comments till later :( at which point I discovered others had the same issue.
Glad to hear it worked! :) Have a great day. ~ Kwikset Social
Very useful
Thank you!