Kwikset SmartKey Troubleshooting: Cylinder Does Not Rotate Smoothly

Having trouble with your Kwikset lock cylinder? No need to call a locksmith. Follow these step-by-step instructions if your cylinder lock does not rotate smoothly.
1) Prepare Door :13
-- Set deadbolt to locked position
-- If you have a knob or lever, make sure it is in the lock position
-- Ensure your door cannot close on its own (use door stop if you have one) or that you have another way to enter your home.
2) Insert Key :44
-- FULLY insert the key that operated the lock, then rotate 90 degrees (note that instructions are the same regardless of cylinder orientation)
3) Insert SmartKey tool fully and firmly into the SmartKey hole 1:08
-- You may feel the tool click inside the lock which is normal
-- Remove SmartKey tool
4) Remove and Reinsert key 1:23
-- Make sure that the key is FULLY inserted
-- The edge of the key touched the indent on the cylinder surface
-- Without PUSHING or PULLING the key, rotate it 180 degrees counter-clockwise
-- Rotate the key 180 degrees clockwise, then pull the key to make sure it will NOT come out in this position
** if the key comes out, STOP and refer to " • Kwikset SmartKey Troub... "
For more assistance, visit our Support Page here: www.kwikset.com/customer-support/how-to-center.aspx or call 1-800-327-5625 (LOCK).

[@tomj8969]

This worked for me and solved the intermittent issue that the key would not work sometimes. Thanks Kwikset of 2016!

[@kwikset]

Thanks for the feedback Tom!

[@robertbrandywine]

You phone support needs to be open AT LEAST from 8AM Eastern to 6PM Pacific!

[@musicgirl8029]

This smart key allows you to put the cylinder back in learn mode so you can then reprogram to another Kwikset key. So, is it really needed for cleaning and lubrication?

[@Da_Crow]

I was trying to reset to a new key - didnt do it right ....but now the original key wont work...I just want to go back to the original key ....i have tried the video for hours...what else can I do to set the lock back to the original key?

[@kwikset]

Hi thecrow - Happy to help you with this! Please follow the cylinder recovery steps here: kwik.st/3m4m0tz If neither key is working, please call our Support Team for a cylinder replacement at 1-800-327-LOCK (5625).
Thanks ~ Kwikset Social

[@strangerinthedark3671]

My deadbolt turns smoothly when locking/unlocking from the inside but when I use the key on the outside its so stiff and feels like the key is going to break

[@kwikset]

Hi Christian - Our Consumer Support Team is here to help... please contact them here: kwik.st/3GU8ZfC or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social

[@karenpummer2738]

After inserting the key the cylinder will not turn; therefore, the first instruction to use the current key to turn the cylinder 90 degrees can not be completed. What is the solution to this problem?

[@kwikset]

Our Consumer Support team is here to help troubleshoot: kwik.st/3layFd9 Thanks! Kwikset Social

[@farrenfore]

Mine will work from outside but I can't lock it when inside my house

[@kwikset]

Hi Peggy, sounds like an installation issue and we're here to help. Please submit your case here: kwik.st/3hep4zg
Thanks -- Kwikset Social

[@rabiaehtesham2519]

What the hell so disappointed minuets after installation miss programmed itself like really this is what we get ?

[@kwikset]

Hi! Our Consumer Support team is here to help... please contact them here: kwik.st/3cl2dAW or call them at: 1-800-327-LOCK (5625)