It seems critical that when the key comes out in the original test, you're NOT supposed to reinsert it and take it back to the start position, because the smart key won't seem to do anything from the vertical position and you can't get it back to a 90 degree clockwise position after. Is the lock ruined now?
Hi and here to help! Please try our SmartKey cylinder recovery steps here: kwik.st/3OTwIkM In addition, our Consumer Support Team is here to help... please contact us at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
what happens if your lock requires you to turn the key in the opposite direction to lock? so you turn it to the left 9 position vs right to the 3 position
Hi Elizabeth - Here to help! To gather more details about your lock and help you with troubleshooting, please contact our Support Team here: kwik.st/3mAJY44 Thanks ~ Kwikset Social
Hi and here to help! To fix this, please follow the instructions in the link below to assist you with the SmartKey recovery process. kwik.st/3ZcRfEG For further assistance, please contact our Support Team at 1-800-327-5625. Thanks ~ Kwikset Social
Kwikset Support: I have a question...my key did come out on first attempt and I watched this video and followed all the steps...but the key still came out on second attempt. However, the procedure worked...the key that came with the new doorknob-deadbolt set does not work anymore...and my old key in fact does work...consistently. Is it a critical issue if the key comes out on the "test" procedure part? That is..Is it possible you can have a successful re-key procedure and maybe sometimes the "test" procedure isn't indicative of an issue? The product was bought from Home Depot and self-installed today on 12/26. Product is a signature series Kwikset antique brass finish doorknob-deadbolt set.
It seems critical that when the key comes out in the original test, you're NOT supposed to reinsert it and take it back to the start position, because the smart key won't seem to do anything from the vertical position and you can't get it back to a 90 degree clockwise position after. Is the lock ruined now?
Hi and here to help! Please try our SmartKey cylinder recovery steps here: kwik.st/3OTwIkM
In addition, our Consumer Support Team is here to help... please contact us at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
Why is this so difficult? What the hell man....
what happens if your lock requires you to turn the key
in the opposite direction to lock? so you turn it to the left 9 position vs right to the 3 position
Hi Elizabeth - Here to help! To gather more details about your lock and help you with troubleshooting, please contact our Support Team here: kwik.st/3mAJY44 Thanks ~ Kwikset Social
I messed up the process and the original key that came with the box doesn’t work. How can I fix this
Hi and here to help! To fix this, please follow the instructions in the link below to assist you with the SmartKey recovery process.
kwik.st/3ZcRfEG For further assistance, please contact our Support Team at 1-800-327-5625. Thanks ~ Kwikset Social
Does this only work with Kwikset type keys? as my schlage key will not work
Yes, SmartKey rekey technology only works with Kwikset keys.
These locks are junk! I had 2 fail in the last 6 months. Both wouldn't unlock, the key wouldn't turn.Buy a Dexter deadbolt .
Kwikset Support: I have a question...my key did come out on first attempt and I watched this video and followed all the steps...but the key still came out on second attempt. However, the procedure worked...the key that came with the new doorknob-deadbolt set does not work anymore...and my old key in fact does work...consistently. Is it a critical issue if the key comes out on the "test" procedure part? That is..Is it possible you can have a successful re-key procedure and maybe sometimes the "test" procedure isn't indicative of an issue? The product was bought from Home Depot and self-installed today on 12/26. Product is a signature series Kwikset antique brass finish doorknob-deadbolt set.