Be aware of chronic hinge issue in Lenovo laptops | Broken hinge | (Kindly Like & Subscribe ❤️)
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- Опубликовано: 1 авг 2021
- Lenovo Laptop Hinges Crack, Break and Damage Your Computer Screen
Do you or did you own a Lenovo Yoga, Ideapad or Thinkpad computer manufactured after 2008? Has the hinge on your computer broken off the screen? You are not alone: thousands of other Lenovo Yoga series computer owners across the country have experienced the same problems: Lenovo laptop hinges are predisposed to cracking for no reason whatsoever, and once a Lenovo hinge cracks or breaks, it often damages the screen itself and renders Lenovo laptops almost useless. Lenovo has known that the hinge on their computers were defective as early as 2008 (if not earlier) when customers complained about the problem either directly to Lenovo or indirectly through the Lenovo’s online forum.
Lenovo claims “to deliver the unexpected - whether it’s a ThinkPad that can survive a sandstorm, a Yoga that’s the first 2-in-1 to flip and fold, or a smartphone that continually changes its shape and functions.” However, customers have witnessed that Lenovo products cannot withstand even daily use. (www.lenovo.com/us/en/about/in.... But Lenovo owners had no reason to suspect that the laptop hinges would eventually crack, damaging the screen itself and depriving owners of a functioning computer for which they paid thousands of dollars. Indeed, consumers report the following to say about their Lenovo Yoga series laptops:
“I ought my notebook only last March… Didn’t notice that something was wrong with it until last week when I tried to close it (as per normal), that something [suddenly] snap/cracked. I was shocked to see that the hinge near the volume control had broken… I’m afraid the damage could also get worse as everytime I close it, there’s a clicking sound. Now, I have to send it for repair and they’re telling me that it needs to be tested to provide that it’s not customer induce damage, else I need to pay for the repair. I guess this is just a standard procedure for them but I really hope this test is reliable as I’ve never done anything to damage it. I sincerely hope they will also be able to fix it properly in the soonest possible time.” (forums.lenovo.com/t5/Lenovo-P....
“I got Y510 four months back. A fortnight ago while opening the lid, cracked noise was heard and I saw that the speaker control side is broken.” (forums.lenovo.com/t5/Lenovo-P....
“One day when you’ve opened of closed the lid as you would with normal use, you here a pop and notice that the screen has separated from the lid body in one of the corners near the hinge (screen glass may or may develop a crack at that point). If you chose to do nothing though, this problem will only get worse and, eventually, the screen glass will crack.” (forums.lenovo.com/t5/Lenovo-Y....
“This is the second Lenovo laptop I’ve had with the same hinge failure in 2.5 years. This second laptop is the replacement sent to me by the company so I’ve treated it much more delicately than a laptop of its build should require. Regardless, it only lasted a little over a year before the metal chassis connecting the hinge to the monitor broke away. The laptop cannot even be closed making it pretty useless to me as a student. Now my warranty has expired and I doubt I’ll be able to get any assistance.” (forums.lenovo.com/t5/Lenovo-P....
www.consumerclasslawyersblog....
#hingeissue #lenovolaptop #howtofixbrokenhinges
#know before you buy
We have a Lenovo that did the same thing - hinges broke on both sides, but they tore up the laptop case and not the screen. Like you, I contaced Lenovo, who refused to help. Now I have a broken laptop. Since then (9 years ago) I have purchased to more laptops, neither of them Lenovo. I will never again buy another Lenovo laptop.
That means at least for last 9 years Lenovo is well aware of the defect but not ready to listen to its customers. It doesn't make any sense to me, why a company will ruin its own reputation intentionally. This should be considered as a case study in Marketing.
@@asharhasan75 Agree!!! I teach quality management at a university and will likely point this out to my students as how not to manage quality.
@@williamramshaw4847 seriously make it a case study and find out the reason of this behaviour, cuz Lenovo is a successful company I am sure they are not stupid, then why they didn't resolve a chronic problem in their product, may be you will be able to identify one of their sales strategies
@@asharhasan75 Lenovo was aware for at least 8 years that their keyboard connections were also designed poorly. Replacement keyboards used to be about $50. New models have the same faulty keyboard design, but they've added a riveted steel plate to make the keyboard inaccessible for repair, meaning that when it fails (because it will fail) the customer must buy a $200 dollar body kit complete with keyboard already built in.
@@phillipking2677 wowww... Amazing.....hats off to Lenovo 👏👏👏👏
This is not just a Lenovo problem. This is a problem with all laptop manufacturers even Apple. They should stop screwing hinges on a plastic frame. Even those laptops with aluminum body can have a plastic frame inside where the hinges are mounted. I understand the limitations and manufacturing challenges. However, people who don't want to buy expensive laptop that are made from magnesium alloy or carbon fiber don't need a super thin laptop that is easy to break, they need a laptop that is a little bit thicker but can last a long time.
Business laptops tend to be a lot better in this regard with magnesium sub-frames, etc.
Cap asf I’ve had my MacBook since 2021 never had this issue. My first Lenovo came in 2022 and it was used but slowly fell apart like this. Got another one basically new from eBay and I’ve had it nearly a month and a half, already got the middle part coming off when I open the laptop
Gotta say you are a great help to me. I'm 72, a grandma, n my Lenovo broke on left hinge. I did like you said. First I loosened the tension on both hinges, per other diy, it was crazy tight. No wonder it broke. I predrilled the holes thru the lid. I used E6000 glue to build up the broken n missing pcs under the hinge. Let it dry till pretty hard. Ace hardware had all the tiny bolts, nuts n washers n drill bit. I used my jewelry making tools like my bead crimper to loosen tension. Mine looks on top just like yours, opens easy now, n hopefully will last a couple more yrs.... I called Lenovo n told them I'm buying another brand next time. Yes, bolts n washers sticking thru the top are a good advertisement! 😂
😂😂😂😂
I am happy for you, all the very best 👍
I also had this problem, 9 months after purchase, and within warranty. Lenovo breached the warranty contract and has been non-responsive. I want to clarify one point: Lenovo's warranty DOES cover this problem. You can read the warranty itself to verify that nowhere does it exclude malfunctions of this type. Lenovo's support staff will intentionally misrepresent what the warranty states, and you should not believe them. I insisted that they specify what text in the warranty document excludes this problem, and they attempted to claim it was the clause about misuse or mishandling of the product. To which I followed up by asking they specify what action they are claiming I made that would fall under that clause. After that they suddenly said it actually was covered under warranty. These are just tactics of a very, very terrible company hoping most people won't have the energy to pursue the issue. I will never ever buy a Lenovo product again after my experience.
Thank you dear very well explained, certainly I didn't pursue up to this extent but may be someone else will get benefitted
I'm so grateful to you for posting this because I would never have thought to ask this question of what action I took to cause this damage because that's what they told me that it falls under the damage clause. "I insisted that they specify what text in the warranty document excludes this problem, and they attempted to claim it was the clause about misuse or mishandling of the product. To which I followed up by asking they specify what action they are claiming I made that would fall under that clause."
@@dominicmacaya2928 ya that's what they do, but some of our friends finally got it repaired under warranty as there is no misuse at all.
@@asharhasan75 It's been an exhausting conversation with Lenovo and their agent here, Costco. Though the comments on your platform are so helpful. I'm getting ready to ship the laptop back to them at their expense for shipping. Though I know they will try and make me pay for the repairs, with the help from your platform, perhaps I'll be able to get Lenovo to pay for the repairs as they should.
@@dominicmacaya2928 I am really glad to know that, best of luck👍
Just finished fixing my Lenovo Laptop thank you so much for this video, I don't know where I would be without this!!!
It's 2023 and my husband's almost brand new laptop is slowly opening on the hinge. Thanks for sharing so we know this is an ongoing problem Alhough we don't have the know-how and skills to repair it ourselves.
Try to get it covered under your warranty, some of the people commented here that they were successful in that, all the best 👍
I didn't realize that this would be a recurring issue after it occurred with the first Lenovo I purchased. I like their computers and naively thought it was a one off issue. Last night I went to open my laptop and the body began to break in exactly the same place as this video shows. SHAME ON LENOVO for putting profits over quality and turning a deaf ear to customer feedback. No more Lenovo for me! Thank you for posting this video. Although I don't feel confident to fix it myself your video is informative!
Thank you for this video. I was able to fix the broken hinges on my Lenovo Ideapad 5 with this video's help. The hinges now work well. While I had it apart I oiled the hinges a little ( very litttle) and they now work much more smoothly than they did before. Again, thank you very much.
❤️❤️❤️
Thanks so much. I heard about this problem and thought if I still bought one, that I saw on sale that was near new, I may be able to prevent it from happening. After watching your video I realise it is so poorly made that I will not bother. That is some of the worst design decisions I've ever seen in a laptop. Much appreciated. I will not ever look at another Lenovo until they address this issue. I had a very old Ideapad that I loved. It was well built but that was a differing hinge design altogether. Hate to see a once good company design so badly and become so poor/unethical with support.
Thanks for posting this..I just finished my repair. It worked perfectly. I appreciate you taking the time to show us.
You are most welcome dear, I am happy that you got benefitted by this video
The hindge of my lenovo 5 15ALC05 broke today and your video helped me learn the internal machanical problems of the laptop, thank you for this information and the video on how to solve it 😊
You are most welcome dear
There are laws in the UK and if an item is out of warranty but the lifespan is not reached yet they have to listen and they have to compensate the victims!!!!! Great vlog.... I am going to make one too and will save yours to send to them!
All the very best 👍👍👍👍
This is a very effective way to repair this problem but there is an even easier way. This issue is also common to Acer laptops and probably many others as well. It is due to poor engineering that uses hinges that are far too stiff to move and thus creates to much strain on the plastic areas where the hinge is screwed to the plastic frame. Also the areas where there are brass inserts to hold the screws are far to thin and break away from the rest of the plastic frame to easily. There is however a trick that can help prevent the breakage from happening and also repair the issue so the hinges function normally although the brass/plastic pieces have broken away. You can use "spring clips" 3/4" wide and after pushing the broken "frame" together so it looks normal , you place 2 clips to hold the frame together so it cannot separate. I place one to the right of the hinge and one to the left of the hinge. My 2 Acer laptops are now perfectly functional although if I remove the clips they will just separate and become broken. These clips are available at the Dollar Store or Staples and are very inexpensive. The DIY Master Tech
Hi, I am having this same problem, but cannot find the spring clips u reference. Can you be more specific or send a link for an example?
I successfully followed the same steps and I have 2 important tips if you want to try this for the ideapad 5:
-2.5 mm screws are the best but therefore also the maximum diameter of the tail. you could try 2mm if you want
-it is important to have thin screwheads (which I think is the word) otherwise the plastic frame can't be clicked on the laptop again. If you cant find those like me, you will have to file the screwhead until they are flat, which is doable.
Thanks Jonas for the update
where did you buy your screws?
@@gabrielcarrera2492 didn't buy in fact, got it from some old, damaged laptops
Thanks for the sharing. May I know when you say 2.5mm do you mean the diameter of the head or the body of the screw? tried searching for it, is it called m2 or m2.5 screw?
@@youngday77 The body, so M2.5 indeed!
Thank you for posting this! I was trying to decide whether I should buy the Lenovo Ideapad 5i or the Lenovo Ideapad Slim 7i, and now I know which one to get: an Asus Vivobook!
Lucky 💕💕💕 you 😀
Which version?
@@RandomRUclipsEnjoyer I opted for the ASUS ZenBook UX435EAL-CS71-CB Intel Evo Laptop, i7-1165G7
I had the same issue with a vivobook 15, broke open 1 year in or so
My wife got a 15" screen Lenovo 14 months ago, around $1500. The left hinge broke today, cracking the screen, and it won't open fully. And I had thought that the HP that the Lenovo replaced, which needed a new wifi card every 6 months was poorly made. Yes, don't think I'll be considering Lenovo next time around.
Sorry to hear that, all Lenovo customers are facing the same problem, it's pity!
Same thing happened with my Lenovo Ideaflex5 with high res screen (3840x2160 instead of 1920x1080) and I held it together temporarily with clear tape until finding a fix. Unfortunately the screen cracked at the hinge area. My screen covers more area at the top so I only have the trim piece across the bottom and one of the hinge screws is under the screen. This screw popping out started the screen crack. I have since read this is a serious problem with one large company having bought several thousand laptops and over 60% broke the hinge in the same way. Finally I stumbled across your fix and will do the same thing if I can. In the meantime I purchased an HP as a replacement as it's hinge appears to be stronger. I had this same problem with an ASUS which eventually broke off completely, the reason I have the Lenovo. The laptop industry seems to have a virus of poor hinge design.
HI, I have a Lenovo flex 5 & the same issue seems to have begun.... the hinge started cracking a few days ago and today I noticed the screen is popping out a little bit at the right bottom corner. I am going to take it to the service center soon but I don't expect much help as it is 6 months past the warranty period. Please let me know if any fixes worked for you and any other suggestions you might have. (Apart from buying a new laptop, I can't afford it right now ._.)
And here I am thinking buying the new ideapad 3 r5500U!
Thanks god I found this!
Thank you so much
😀 I was not as lucky as you are 😂
Sorry to hear that! But damn the specs tho was really good for my budget 😭😓
@@GeekyCher ya u r right, specs are attractive, but what u will do with the specs with the broken hinge or when it will damage the screen altogether, which happens mostly.
@@asharhasan75 WE where not lucky as you are =)
I have had many Thinkpads and never had this issue. However our Lenovo Yoga Flexpad definitely has the exact same issue. I have noticed that there is a huge difference in build quality with the Yoga, Ideapad and Flexpads versus the Thinkpads.
Your assessment is absolutely spot on.
Because ThinkPad is business class production line，but such as yoga and ideapad are normal consumer class products. The build quality will definally different.
Thinkpads are an exception, they indeed are the toughest laptops, rest are cheap plastic trash.
Great job in exposing Lenovo poor quality and customer care. NEVER BUY LENOVO products again
I wish Lenovo learns to listen 👂
Same devices ,two in my case, one for each son, same issue. Thank you for the "spartan" solution, the only one in my opinion that can fix this problem due the crappy material this particular models are made of.
Same problem with my laptop. Thanks for video!
I did something similar to my Lenovo G580, but my problem was on the bottom case, the hinges on the screen are very good and they run all the way alongside the screen panel, so they are sturdy, but they broke away from the bottom case, the small brass inserts broke free, resulting in the topcase splitting from the bottom case, all the stress went onto the top case, which broke the brass inserts free from the topcase as well. I repaired this issue by also drilling holes through the laptop and inserting long screws that go through the entire body of the laptop, but i reused the brass inserts as bolts, i have many, many wifi cards lying around, and i use the mounting holes as spacers so the hinges were back in their original position, on the outside, i provided 2 metal plates with corresponding holes and screwed everything together, the hinges now are very sturdy! I have done this repair about a year ago and i use the laptop regularly and it still as strong, no cracks, no breaks, the entire body of the laptop provides strenght now, maby i should make a video about my repair, it could help people.
Yes, go ahead it would be helpful
Mine is on the bottom also.
I had this problem too. I also fixed it in much the same way, although the stiffness of the hinge can be adjusted by loosening the nut on the axle, so I reduced the stiffness to the minimum that would still allow the screen to stay up in normal use. Likewise, anyone who asks me why my laptop has nuts screwed on to it, I will TELL THEM ALL ABOUT IT! I won't buy another Lenovo.
Thanks for posting this. Needless to say, this un-f-ing believable. I am in the market to buy a new laptop and had been considering Lenovo but I kept seeing spurious reviews about their defective hinges. Thanks to this video I now understand the gravity of the problem.
It is appalling to me that Lenovo continues to refuse to take responsibility for their very poor design. Other reviews have said the same thing but I guess seeing is believing. Shame on them! I have DELETED Lenovo is now off my buy list!!! Everyone else should do the same.
@william you are so lucky and intelligent too, I never did such research before buying this laptop, risk based thinking worked for you :)
@@asharhasan75 Thank You! I tend to push my technology to obsolesce so I am always careful to do a lot of research before buying.
Wow Cheers LENOVO
You guys are making your customers engineers world wide but such a big company not bothered to address this issue since so long I also have a lenovo laptop with this exact same issue. Extremely sad & disappointing
DONT BUY LENOVO LAPTOPS
The hinge gets worse aftertime on the right side as the hot air hitting the screen all the time.the glue gets weak and eventually it gets detatched.
Dear Syed it didn't happen with the passage of time, it happened in the first 2-3 months without bumping laptop anywhere, by doing routine laptop operation. Once I opened it I realised hinges are not having sufficient support on screen side, n there there is no wonder they comes out.
If I put ducktape over it does it avoid this problem?
@@Husdajukies I am afraid it wouldn't help. If you don't have lot of movement, you can always keep it open, to avoid pressure on hinge
Yes unfortunately that is happening on my laptop though the hinge is fine
So far I owned two Lenovo laptops and I never had problems with the hinges
The problem is that there are defects on the hinges during manufacturing
Therefore the hinge cannot come off (yes it can come off when you take the laptop apart) unless the laptop was dropped on hard floor when it was open you got to be careful with that
i have same issue on ideapad 5 15", both sides broken, thanks for this...
Perfect 👏
I will never buy a Lenovo laptop again. Lenovo should pay damages for the poor quality of its laptops.
Great video. Decent solution even if it doesn't look great. I have one of the tablet/notebook convertible ideapad flex 15-IML It's been a great notebook for several years. Even though it is only supposed to upgrade to 16 GB ram, I was able to do 32 GB and no problems for years. Had an extra SSD hard drive bay. Kinda is my ideal tablet with the wacom built-in functionality. But, I have the left hinge problem. Currently babying it. Out of warranty. crack on lower case near the screw. when I don't baby, the board seperates from the case and puts pressure on the power supply cord. Not ideal. I may attempt some sort of reinforcement hack like your solution on the lower half of the tablet. It's kinda understandable how somethings so thin can't handle the type of pressures it tries to handle. WIth mine, it wad designed to flip the screen all the way around to the back of the notebook.
Considering that it was designed to flip back into tablet mode, one would think the hinges would be the over engineered part. Mine are slightly different than yours in that there is a third part to the hinges. basically top, bottom and middle parts. slightly better, but the mount to the bottom is clearly suffering from similar design constraints.
As I love every other aspect of this machine, I want to keep it running as long as possible. The hinge issue is frustrating. But, they design these things for 3 years of life with hopes that you will buy another. or at least that's how the cynical part of my brain has been seeing it for decades. when your laptop lasts, it is a testament to the user's care and maintenance.
They absolutely design for programmed obsolescence. Cynism is their business model, not in your part.
Same problem here. Very frustrating and I'm never buying another Lenovo. Thank you for making this video:) Any chance I can bring my laptop to you for repair...? Lol
😂😂😂😂😂 hahahaha
Yes why not you can book a flight to Abu Dhabi, stay in a hotel for 14 days (quarantine) n then come straight to me!!!!! I will repair it for free (without any guarantee/warranty) 😜
@@asharhasan75 That's funny.lol
@@dominicmacaya2928 😂😂😂
I really wish I would have seen this before purchasing my Lenovo laptop. I've had my Ideapad 5 for less than two years and already the bottom of the screen on the left side broke apart and a piece fell off. I spent so much money on this laptop so i'm soo angry that it hasn't lasted long at all.
Gr8 help Ashar Cheers 👍👍
My Lenovo Ideapad's hinges broke the lower casing rather than the screen casing. I fixed a metal plate to the underside with epoxy glue, drilled a hole though and fixed the hinge with a small bolt. I filed away excess bolt and glued a black felt pad over the bolt and plate on the underside to prevent it scratching.
The hinges are so tight to move, this places a huge strain on the casing when opening and closing the laptop.
Thanks for sharing your experience @Ambrose
Thank you so much.... I was planning to buy lenove ideapad slim 5...but not anymore... I saw some comments like this also... Anyway thanks ❤
You are more intelligent than all of us who bought first and then saw the comments 😂
@@asharhasan75 😀😀🙏
Great fix and thank you for demonstrating. May I ask, where did you source the flat washers you used to reinforce the fasteners?
Thank you dear. Those washers are available on every hardware shop.
Yeah, I am having this same exact issue... I will never buy another Lenovo again. It's a shame too because I was really liking my laptop
Ya it's pity, I don't know why Lenovo is not interested to hear it's customers voice
This video, like almost EVERY other I've seen, that talks about "BROKEN HINGES" on the Lenovo IdeaPad 5 are NOT CORRECT!! The problem, and what you are repairing here is NOT the hinges, it's with the TOP COVER. Or they call it the LCD back cover--(not a great description). But it's the one that does NOT have the vents or component access. Yes, there is an inherent problem with this machine, as the hinges are very near the corners and these hinges are VERY tight! So, if you drop it or it falls anywhere near them, the plastic will give way. If you look at this video you will see the hinge screws on the back of the hinges with the metal grommets still on them, that were once and are supposed to be attached to the cover. The fix on this is to REPLACE THE COVER! The hinge is JUST FINE. Drilling holes and incorporating a metal bar in this video is just crazy! The cover costs about $40 bucks. The job is not the easiest, as you have to re-run the NIC card cables into main section, swap the camera over and seat it properly, and not break the little plastic clips that are all over. But, if done correctly it comes out good as new. Pass it on please!
Edit: If your cover breaks the hinge is very stiff. If you are gentle with it, you will not break the LCD screen as some here have mentioned. Just be careful, replace the cover!
You are right John
Do you have a link where to buy the just the cover? That's indeed my problem
@@carlosmoreira8835 no dear I am sorry
Doesn't have to be dropped, my daughter was just opening it and it cracked! Barely a year old computer. Lenovo absolutely sucks as a company that they are still making cases like this when they know it is an issue! And Costco continues to sell these things even though they are very aware of it as well.
Thats exactly the problem. They impregnate these metal "grommets" into the plastic of the top cover. Thats a major weakness. The top cover should have a metal frame and the hinges should screw into that metal frame. That would be a much stronger attachment point than basically being screwed into the plastic top cover.
Thanks, i was about to get one
yes the exact same thing happened to my laptop. This is so disappointing! I'm really mad about it. I'll never buy a Lenovo product again.
Well, it is efficient...and it is ugly. It will hold it, those are quite large washers though. I liked your last words, let people ask why and know who is behind the issue. Alas it is not only Lenovo's fault, my daughter had Sony laptop and the hinge just ripped bottom part of the lid, no way to repair it, shame to you too Sony. On the other hand I still keep a 15 year Dell Inspiron, weights like a tank but is equally tough, mechanically still perfect. Reminds me of to old cars which would last forever and new ones which are designed to fail right after warranty expires. Oh, and I just found a crack on my Thinkpad x1 carbon which supposed to be indestructible, carbon and so on...nonsense. So seems, we all are in the same boat.
Very true, I also think these are not faults, this is design engineering 😀
Watching this with no audio because my Lenovo Yoga is rapidly breaking down after 2 years of use. The left hinge is broken and the 2 back screws are missing- i think all of this together is causing the laptop to completely deteriorate, as I'm applying to college and doing school online. All because they wanted to save a couple extra dollars.
I'm not happy that my Lenovo, less than a year old; requires a repair, but it's safe to assume that I don't want to pay a computer repair shop to fix it for me. It hadn't occurred to me that I could do it myself, but my brother (who recommended the Lenovo to begin with) said he's repaired his own with the help of these videos. Your video is very easy to follow, and I'd like to try it myself, but I have one question. What size are the screws you used through the case and the washers?
Probably a lot of comments about this hinge. Just loosen the nut a bit and It won't put stress on the plastic. No need for all this.
I have the exact same problem and this is the third time I've had issues with Lenovo laptops and it's frustrating. It's maybe 3 years old and my right hinge came completely off. it even cracked my screen slightly. I'm seriously so upset and annoyed. I'm thinking about giving up and just getting a different brand of computer since I don't think it's worth getting a new LCD and fix the hinges
I am sorry for you. If screen is already damaged and not working, don't waste any more money on this laptop, if it is still working some how, try to get it repaired but don't go for expensive repairs cuz even if you change the complete body it would help and come out after some time, it's a basic design fault, unless they fix it at the design level.
Great Video, Thanks.
Thanks 🙏
Does anyone know if this impacts all models? Looking at 2021 L14/L15 and 2022 L14/L15 models.
It's almost as if they are hoping the hinges break for you to buy another laptop 😡 Happened to my Yoga 7i from 2021
Same with ours, sorted by John Lewis under guarentee. Getting very stiff again.
It's the second time a hinge broke on my laptop. Not to mention a non-responsive keyboard problem I had. My next laptop won't be Lenovo's, I'm not into purchasing new electronics every few years.
saving this for future issues, thank you
😀 do you have Lenovo? Or you are planning buy one?
@@asharhasan75 I was planning on buying one cuz I have no other choice but I'll try to avoid it as much as possible
Man! You are so luckyyyyy😍😍😍😍
Me too
@@ayushthapamangar801 you also bought Lenovo?
Sir can you give me some ideas about hinge quality of ideapad slim i5.
I have a lenovo laptop (model i don't know)since 2019 but these type of problem never arises.
Same issue on many laptops not just Lenovo. Look at the dust in that fan, that does not help, that system would have been running hot causing the plastics to become brittle, see it over and over again.
Mine just did this today. I have a Leno Yogi that is less than a year old. I've had to send it back twice for other issues. I'll never buy another Lenovo. I have an old Dell that still works like a champ.
I have a Dell too which is just 15 years old, still fully functional, some keys I need to press little hard, but that's ok😀
Do you have a list of the products you used to fix your laptop? I found you fix the easiest for me to do myself, but I want to make sure that I am using the appropriate components. Thank you so much for creating this video!
Honestly speaking, I didn't get anything from outside, I just found these screws from my old n damaged laptops, so whatever was available with me I used it.
@@asharhasan75 DARN!! Haha, but thank you again for creating this video and for your quick response! I will update my post after I fix my laptop to let you know how well your fix worked!
@@jeskalr all the very best
@@jeskalr my fix is working for over a year now
It seems Lenovo and many other manufacturers refuse to put a metal reinforcing frame in the top cover for the hinge to screw into. The hinges usually screw into small metal fitting impregnated into the plastic. Problem is those fitting eventually pull out of the plastic. That being said I always assumed Thinkpads did have metal frame reinforcing their top covers that the hinges fasten to. Are you saying even the Thinkpad line lacks this metal reinforcement because I was considering an E or L series Thinkpad because I assumed their hinge design was better.
Think pad was an IBM product which was bought by Lenovo, I think luckily they didn't ask their design engineers to work on that 😀
Have you loosen the hinges? Because, this also make sense, along with what you have already done, good job on that!
Hinges were not tight in fact, if you loose hinges unnecessarily the screen falls while working. To make it further smooth I did little bit of oiling.
On mine, the bolt at the end of the hinge rod slowly tighten when I opened and closed the laptop over time. The bolt as it slowly tightens will eventually bind the hinge. When customers forcefully try to over come the bounded hinge, the hinge bracket will dislodge from the plastic connector on the display. Only happened on the right side where I could se the slowly turn after I opened and closed the hinge after I disassembled the laptop for repair.
My friend bought Lenovo laptops 3 times because of this hinge problems. 1 was a Lenovo Ideapad and another was a Yoga. Both have broken hinges and to this day, he bought a 3rd Lenovo laptop and I have doubts it will be staying for long. I also have a Lenovo laptop once and it has similar issue😬. I have Acer and Asus laptops bought 2016 and 2012 and I have not experienced this on both of them.
I think your friend should try all the Lenovo models, may be he will one without hinge problem 😀
Same issue in my brand new premium lenovo laptop within 6 months. Too much disappointed 😞. Lenovo should think about it to fix the issue & save the brand reputation.
I had the same problem and contacted the lenovo , they sent a individual to repair the laptop onsite as mentioned in warranty. and for free of cost totally .
Had issue but service in my case is good
I think in different parts of the world, service provers behaves in different fashion, its good that your problem is solved without any hassle 👍
Do the 2021 aluminum Lenovo's laptops come with this problem? I'm planning to buy a new laptop and I can't decide between vivobook or flex 5
Mine has aluminium body, but inside poor quality plastic is used, hinges are connected to plastic inner not the metallic body
Yes, this is my second Lenovo to do this. My newer one is doing it after about 8 months. I will never buy another Lenovo.
Hi Sir, thank you so much for this video. I am trying to fix my sibling's lenovo laptop.
May i ask how do you clip back the bottom part of the bezel? At around 11:14 of the video. Thank you, Sir.
The screen is extremely delicate, while pushing the clips please be extremely careful otherwise you will damage the screen. All four sides have similar clipping. If you are not confident kindly contact a trained technician.
I have the same problem but no breakage yet so I took the back off and released the lid from the hinges. Backed of the hinge lock nuts a 1/4 turn each so the lid opens and closes easier. Don't back them off too much or the lid won't stay open or upright but this is an easy fix if you have a LENOVO and the cover seems to tight and before things snap.
Lenovo is no longer the company they used to be when they first bought out IBM. They've gotten cheap too and I don't think that I will be buying another either
You are lucky 👍
Good job.
I'm not an engineer and appreciate any thoughts on this as follows: If the Lenovo lap top is used in tablet mode are the hinges more likely to break through the housing because moving the screen back in tablet mode is 180 degrees or is it 360? Thanks in advance SF
I personally don't think it will make any difference because it's not about how you use it, it's about the design and poor material quality.
@@asharhasan75 Makes sense. I think what tablet mode may do is reveal faster the issues related to the defective hinges by putting them under even more stress.
May I know where to buy those tiny screws and what will be the right size?
We have Lenovo Thinkpad's and Books at work and its been doing it to them. The first one they repaired fine. The second one they denied it was a manufactoring fault, I objected and argued so they came and repaired it. The engineer that came said yes its a known issue and yes they are finally awknowledging it. But then he's a 3rd party repair engineer as they outsource it. I now have another one that I know Lenovo will claim they won't repair I bet.
I fail to understand their philosophy, they want to prove that it doesn't really matter if customers are disappointed or even annoyed
Yep, thanks for the vid. This is my 3rd failure too. I'm guessing here but if the hinge is metal-on-metal, what lubricant that was factory applied had dried out causing the bind we're realizing. Did you (anybody) re-lubricate the hinge before reassembly? I have not completed my fix yet; gathering the resources at the moment. Also, for those that have accomplished this fix, do you see the advantage of a you drilling a very small hole in the bottom-most case to enable a lubricate to be added to the hinge thereby avoiding a full teardown? It is without a doubt the frequent open/close procedure as my retired IBM co-worker never closes the lid and preferring use as a desktop, and no issues, and he was running Vista till his new purchase/box with 10, now 11.
I don't think it's a problem about the hinge itself, it's due to the weak plastic casing hinge is attached with.
@@asharhasan75 Yep, thnx. Here is my thought: if the hinge was faulty from day one, this event would happen on day one. But what happens is sometime down the road, be it in warranty or not, the hinge starts to bind, and this put pressure on the plastic mounting points. If the hinge were still performing like day one, lubricated and able to do what it is supposed to do, the force on the plastics mounting areas would be nil. Lenovo, knowing this could easily provide a 'guide hole' for hinge maintenance but instead, we get our use out of them and buy another anyway. I went 7 years with a repaired hinge laptop of theirs. en.wikipedia.org/wiki/Planned_obsolescence
@@asharhasan75 Ash- what length of screw did you use. I just obtained a #2-56 thread 1/2" and 3/8" and going to attempt to use what is called a 'screw cover' made of polypropylene that pops onto a Phillips screw head for cosmetic purposes. I drilled out the center to take this thread. I just may leave it longer and put a nut on the other side depending on how rigid it is once the JD Weld part A & B epoxy sets up overnight. Were the ones you used longer than 3/8"?
@@higbeedoug sorry dear, I don't have these measurements, I have stock of old laptops, I got the suitable sizes from there, no too small, not too big, based upon judgement
@@asharhasan75 Thnx- Today's project.
Yes we have faced same problem even it's one year old.Really it's very annoying and frustrating
I can understand your frustration, but you know what, since I repaired, mine is working perfectly, Lenovo should learn from us and connect the screws directly with the metallic body 😀
I'm facing the same problem with my Lenovo Ideapad 320 model of laptop. Although i have been using it since 2-3 years. I have also used Dell laptop for 5 years previously but never faced a problem like this one. What do you think ? How much does it cost to repair or change the whole hinge part of my laptop?
Yes, del doesn't have this problem. The worst thing the arrogance of Lenovo by not accepting this design failure.
Same. I will never buy another Lenovo again. Fuck them.
@@timothynicholson9191 sorry to hear that Tim
@lenovo My Uppercasing (keyboard housing) on the 320 Idea Pad I have randomly started cracking.
Initially, the defect started with a hairline crack, then progressed. I may attempt to locate the part and have it repaired. @Lenovo, what are your thoughts?
@lenovo
Today I faced the exact problem at left bottom corner of my Lenovo hence watched your vid. #lenovo this is really bad
If you are a Lenovo customer it's your fate, one day or the other I will happen to you
Mine just gave on the hinges today right past 12 months. I am reading in the comments Lenovo would not covered this in warranty period which seems unfair. BTW, my last Lenovo that I liked a lot had the same failure but lasted many years ~ 7 years.
Ya it seems like a chronic issue with Lenovo
100% same issue in my at exact location in same laptop, they are third class playing with our hard money, I prefer dell
Sorry to hear about that Hemanth. Lenovo is not ready to listen, it's really really frustrating, after this problem this laptop is useless, most of the time it damages the screen as well. If your laptop is under warranty try to get a replacement, don't do anything before claiming warranty, once you touch it warranty will get void.
Thanks for the ideas, we have a Lenovo Ideapad 5 the hinge broke, this is pathetic engineering design by Lenovo!!
The same problem on my Lenovo Ideapad 5... ist 15 Inch laptop with a plastic case.
Now I have checked my other Lenovo laptop. Ideapad S540 - It's with an aluminum case and looks OK.
So maybe the problem is only for plastic case Lenovo IdeaPad and not with ALU case?
In any case, Lenovo should care about this problem!
Mine is also having aluminium case but I side they have used third class plastic material, and design is also not appropriate, such a thin plastic inner can not hold the pressure which hinges are carrying
I just experienced this problem with a Lenovo Flex 5 which I purchased from Costco 5 months ago. Lenovo says it's not covered under limited warranty. The support idiot told me they only cover defects like bad batteries or charging cables. I said this is clearly a hardware default in the design because the 2 screws just pull loose. At that point they hung up on me. All I can say is if you visit here because you are trying to decide if you should buy a lenovo laptop, don't do it.
Exactly same thing happened with me just after two months of purchase, they gave me the same reply, but I don't understand why they are messing with their loyal customer. As it's a design fault every customer sooner or later will face this issue. They are out of their mind
Doesn't Costco offer a 2 year warranty? 4 year if you use their Citi card?
@@jah5075 no idea, for me they did not entertain although it happened after couple of months of purchase. They said body massages are not covered under regular warranty.
An update, I posted some negative feedback on the Costco site. The manager of the store contacted and me and apologized and they gave me a refund for the laptop even though it was beyond the 90 day warranty. I appreciate that Costco did that however I told him that this a design defect and that Lenovo is ignoring it. Costco should stop selling Lenovo laptops.
@@kenroxbury7259 wowwww excellent.....you are lucky man, my service provider simply refused to entertain by saying your warranty doesn't cover body damages
Yep, exact same problem with my daughters laptop. What a shitty construction. Prevously on the same computer a problem with the motherboard. It took me 3 monts to convince them it was not a battery problem. Never, ever a Lenovo again.
I wish one day they will listen 👂 to the customers
"I want it to look ugly so thank you very much lenovo!"🤣
The same model and the same problem. I wouldn't buy it if I knew. It just happened today after using 4 months approximately. I used my one very gently. Still, this issue arises. The built quality is very very poor. :( :(
I understand dear, it's really frustrating. More over there is no point of further spending money for repair because even if you replace the part it will break soon. It's poor quality and design failure, rather it's a believe by Lenovo that customers are stupid
I was interested in buying Ideapad 5 15. What are other options that I may consider? I wanted i5 11th gen, 8GB,512GB SSD.
Thanks for asking Sohaib but I am not an expert in computers, so will prefer not to advise you in this regard. Kindly contact someone who knows about the subject.
Acer Aspire 3 or Aspire 5 series, are much better build quality for the same price. Or Asus Vivobook.
@@Gianniz27 Thanks💖
I had the same problem with two ideapads years ago, I thought it was fixed but I keep reading that this continues to happen , this issue I think is on purpose its been happening since 10 years ago, and if it continues they already know.
Yes you are right, it's happening for almost a decade now, it's a interesting case study for management students, if any university professors are in conversation they can shed some light on it.
Same problem. Thank you for the information. Should I continue pursuing Lenovo, or give up on it?
😂😂😂 How can I suggest you any such thing, love is generally blind 😂😂😂
Me and all the people close to me have at least decided not to bother Lenovo sales team anymore anywhere in the world
Ohh shit., i was considering to buy a Lenovo Laptop. I am using a 2010 model Dell Inspiron. Working perfectly fine with Windows 10 and just a SSD upgrade.
Lucky you 😀😀😀
Yup, 6 months, both hinges went out. Lenovo just denied any issues, did not even offer a discount for a new one. Now I have to scramble to find new school computer for child. I notified Costco of issue. It falls between their warranty. Theirs only picks up after manufacturer's. I showed them all the RUclips videos showing defects and Class action lawsuits. Hopefully they grow a conscience and stop selling Lenovo. Allstate extended warranties may or may not cover it, but this is CLEARLY a piss poor design and all on Lenovo. I'd like to find a class action lawsuit for Idea Pads.
Ya, I can understand ur frustration, it is indeed design and poor material quality there is no doubt about it
Visited your channel, good stuff....good luck
Yeah, I'm dealing with Costco on this as well and they are telling me the same thing as you. That means I would have to wait 5 months for repairs under Costco's warranty program, than after that Allstate. I never thought Costco would have useless vendor warranties because it only makes Costco look bad. Super exhausting.
@@dominicmacaya2928 which exact model and configuration did you guys get?
I have two Lenovo Chromebook purchased in 2020 & 2021 for my kids. Hinges broke and can't open/close anymore after they dropped just once each. I have 2 HP laptops beaten around over 10 years and there's wear & tears but still performs like new. Find other brands if longevity of it matters.
My Dell is the same, it's being 12 years now, still in perfect working condition
So can you recommend an alternative (having similar features) of the Lenovo IdeaPad slim 5, (processor: Ryzen 5500U or Intel 1135G7/1155G7) (RAM: 8 GB which can be upgraded to 16 GB) please. 🙏 I can't afford Dell or HP because they are overpriced and their thermals are not good (lot of heating problem).
I am sorry dear, I can not
Main ny aaj hi apna lenovo laptop yehi sy fix kiya hy, aur kamal k baat - 2 baar yehi sy toota hy
I had the same problem but my laptop was under warranty so they came and changed my back panel and the plastic front frame. I wasn't charged for this. But just 1 month of replacement the hinge started to make that noise again.
Aapka laptop under Accidental damage m cover ho rha tha kya
Facing same issue and going for repair at service centre . Just wanted to ask how much time they will take to repair ? Thank you
Should not take much time
3 months 17 days. ALWAYS on my desk. NEVER used in 'flex' mode. Opened/closed 1- 2x a day. Left hinge failed and below screen where it attaches to keyboard looks like a war zone of mutilated plastic.
Welcome to Lenovo family, after reading all the comments you must have realised why it failed, only Lenovo doesn't want to understand
@@asharhasan75 20 pages of complaints (multiple per page) on Lenovo's own 'forum'....... un
b xxxxxxx lievable
@@kwwlrox9187 it seems they are not bothered about number of complaints or level of customer dissatisfaction
Our repair shop sees all brands of laptops have this issue, it's crappy engineering having hinges too thin and not enough surface area, over tightened hinges, which will lead to breaking. When we do the repairs we have to always losen the hinges else we know it will happen again. It's so scummy.
I bought lenevo idepad slim 3 in january and I facing same problem.near the power button the hinge is open
Is this the slimpad 5i? I have the same model and today this happened. Does lenovo cover this under warranty as my laptop is just 6 months old?
Unfortunately body issues are not covered under warranty, but you can still try as it's a basic design n quality issue. But if they ask you to pay money for body replacement, my suggestion is not to waste any more money on it, cuz it's not worthy
If you try to do repair it at home (which is not suggested) please be careful about the screen it's very delicate, little press here or there will damage the screen.
@@asharhasan75 thanks a lot. I will not attempt to repair at home as im no professional.
Hello I hope you are doing well this issue has happened today to my lenovo idea pad 5 today. Is your fix a permanent solution meaning that after the repair the same issue will not occur I will be grateful if reply. Thank you!
The way I have done the repair is not at all professional and looks extremely ugly but still working well for me as the outer body is metallic and holding the screws well. But if you go for any such repair be very careful about the screen it very delicate, so don't bump or press it during this repair.
its industry wide issue. My Acer and Toshiba died the same way. Now, Lenovo is also moving in that direction since hinge is too tight.
Really!!!! I didn't know about Acer and Toshiba. Never used one
This company has lost me as a customer for life. Hinge broke on my lenovo ideapad, sent it in for repairs, and it breaks again being babied on the kitchen table. Maybe open and closed 10 times in 3 months after getting it back. I've had Dell, HP, Compaq, Toshiba, never had this problem til now. How can you make such a great laptop and over look something like this? It's like having a reliable car that goes 0-60 in 2 seconds but the latch on the hood breaks every 9 months.
That's a mystery to me as well!
Ours broke again, twice in 6
Months. Going to use an Epoxy Weld Glue for metal as will make sure it’s stuck good this time. Such a
bad design fault Lenovo 🤦🏻♂️