I would like to share my experience with this bike but specifically with the Engwe Customer Care: I bought e-bike ENGWE C20 Pro, immediately from the first pedal stroke it started making noise in small holes or very small curbs like those small protruding rails for electric gates. In these situations it made a sharp metallic noise, I put it down to the internal battery moving in the compartment. I wrote to Engwe describing with video clips, they advised me to put 3M tape attached to the battery to make it thicker. I did this but the noise is the same, in the end I had it seen by a mechanic and in his opinion it is a fork problem this electric click as soon as you take a cobblestone out of place this metallic noise occurs. In fact, even without the battery, the noise has not disappeared. According to the customer care they told me that the problem is not the bike with shock absorbers and that I can keep the noise which according to them is not a serious thing. Of course I sent 1 photo and 2 video clips to back up my theory, this soap opera had been around for about 8 days. In the end I wrote to PayPal asking to assert my rights, immediately as if by magic the next day they replied saying that they were sorry for this situation and that I could choose whether to replace the fork (which I had asked them before asking PayPal, not receiving their response on the matter) or a refund of 50 euros, on the grounds, however, that I would have had the same noise problem with the new fork. I accepted the fork swap option and hope he gets a bike like yours in video. I understand that they are tools and someone can come out defective, the thing that bothered me (I can support what I'm saying with emails and videos that I sent them and with the famous replies) the difference in addition to the product is seriousness, customer care and organization. Just think that they signed customer care, I pointed out that it is good practice to sign with a name, I later received other emails from them but they have never signed with a name. They still have a lot to learn. I want to clarify that since the arrival of the bike I have covered a total of 23/24 km
Thanks! About locks - I am planning to make a video. But generally, a chain lock or U-lock would be the best. Some folding locks also have good security.
Question: for c20 pro is it possible to set the speed limit? I saw in your review motor took you to 18mph, thats illegal in many EU countries. I just want to limit the speed so its legal.
@@RobinYuksel-kr1zg You mean if the bike's speed is limited to 25 kmh? There probably are some hacks but I am not aware of them. However, most Engwe E-bikes have a speed limited to 45 kmh (28 mph).
I would like to share my experience with this bike but specifically with the Engwe Customer Care: I bought e-bike ENGWE C20 Pro, immediately from the first pedal stroke it started making noise in small holes or very small curbs like those small protruding rails for electric gates. In these situations it made a sharp metallic noise, I put it down to the internal battery moving in the compartment. I wrote to Engwe describing with video clips, they advised me to put 3M tape attached to the battery to make it thicker. I did this but the noise is the same, in the end I had it seen by a mechanic and in his opinion it is a fork problem this electric click as soon as you take a cobblestone out of place this metallic noise occurs. In fact, even without the battery, the noise has not disappeared. According to the customer care they told me that the problem is not the bike with shock absorbers and that I can keep the noise which according to them is not a serious thing. Of course I sent 1 photo and 2 video clips to back up my theory, this soap opera had been around for about 8 days. In the end I wrote to PayPal asking to assert my rights, immediately as if by magic the next day they replied saying that they were sorry for this situation and that I could choose whether to replace the fork (which I had asked them before asking PayPal, not receiving their response on the matter) or a refund of 50 euros, on the grounds, however, that I would have had the same noise problem with the new fork. I accepted the fork swap option and hope he gets a bike like yours in video. I understand that they are tools and someone can come out defective, the thing that bothered me (I can support what I'm saying with emails and videos that I sent them and with the famous replies) the difference in addition to the product is seriousness, customer care and organization. Just think that they signed customer care, I pointed out that it is good practice to sign with a name, I later received other emails from them but they have never signed with a name. They still have a lot to learn. I want to clarify that since the arrival of the bike I have covered a total of 23/24 km
Thanks for sharing your experience!
What happend in the end? Did you get your refund?
Thanks a lot for great channel!
Question; Do you have any recommendations regarding which type of lock to use for your E-Bike?
Thanks! About locks - I am planning to make a video. But generally, a chain lock or U-lock would be the best. Some folding locks also have good security.
I wish they add the 3 type class of sticker which their suppose to I had too buy the class sticker myself.
You really really sound like shulkercraft
Lol, I went and listened. You are right. Due to the accent, I am pretty sure we're of the same nationality
Bro could you do a video on CMAZEWHEEL RX 20 750*2 motor…
Never heard of such e-bike. But just looked it up and it seems very similar to Engwe bikes.
I would love to review one of their bike on my channel
You do financing for the the price or do you have demos that I can do a video on
We are not the owners of the brand. We have just reviewed Engwe electric bikes independently.
is it hard to pedal when you're out of battery? i've never ridden a fat bike before
It's doable. Of course, you don't want to do it for a long time.
Question: for c20 pro is it possible to set the speed limit? I saw in your review motor took you to 18mph, thats illegal in many EU countries. I just want to limit the speed so its legal.
The top speed of the C20 Pro is 15.5 mph (25 km/h). But from the display's P-Settings, you can also set the limiter to a lower point.
Why……..
@@ElectricWheelersCan u make it faster than 25 kmh?
@@RobinYuksel-kr1zg You mean if the bike's speed is limited to 25 kmh? There probably are some hacks but I am not aware of them. However, most Engwe E-bikes have a speed limited to 45 kmh (28 mph).
@@ElectricWheelers i heard u Can unlock full speed in the screen on the bike
2024 upgrade video please
I will put it in my plans.