How to Unbox and Set Up the HP OfficeJet Pro 9010 or 9020 Printer Series | HP Printers | HP Support
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- Опубликовано: 27 июл 2024
- Learn how to unbox and set up the HP OfficeJet Pro 9010 or 9020 printer series.
This video applies to the following models:
HP OfficeJet Pro 9010 9012 9013 9014 9015 9016 9018 9019 All-in-One Printers
HP OfficeJet Pro 9010e 9012e 9014e 9015e 9018e 9019e All-in-One Printers
HP OfficeJet Pro 9020 9022 9023 9025 9026 9028 All-in-One Printers
HP OfficeJet Pro 9020e 9022e 9025e 9028e All-in-One Printer
Chapters:
00:00 Introduction
00:14 Unbox the Printer
01:00 Prepare power cable and plug into printer
01:17 Install ink cartridges
01:53 Load Paper
02:16 Download Printer Software
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How to Unbox and Set Up the HP OfficeJet Pro 9010 or 9020 Printer Series | HP Printers | HP Support
• How to Unbox and Set U... 
Хобби
Thanks for showing me how the ink cartridges had to click into place!
+Keira76 I am glad to know that the video has helped you fix the issue.
@@HPSupport for me they never actually clicked. I pushed them in and then pulled them toward me just a little. Strange. Never a click.
does I print catalogues?
OK, this is my 3rd HP printer in about 3 years. The previous 2 just suddenly quick working. My last one worked just slightly over a year then quit. I gave you a chance due to Costco's excellent return policy but getting nervous.
I insert the ink cartridges in this 9018 model and the springs shoot them right back out at me. What is the solution please?
+Steve Herron thanks for reaching out!
I understand that you are experiencing an issue with an ink cartridge on your printer.
I'll do my best to assist you.
After you install an ink cartridge, if an Incompatible Ink Cartridge or Ink Cartridges Missing error message displays on the printer control panel or computer screen, the steps in this document should help you fix the issue: hp.care/2tf8Yh8
Let us know how it goes.
Same exact issue. Insert the cartridge and it pops right back out. I had to insert them multiple times before they stayed put. Not optimistic about this unit (9020e).
does same thing with the 9010e. Too many issues with this I want to return it but cannot get the bottom tray to go all way back so I can close the box. Any ideas?
Is it possible to only enter the black ink cartridge with out entering the other colors? (as I only want to be printing in black and white)
+Rafael Kasinopoulos The printer model number mentioned under this document cannot print when on of the ink cartridges are empty: bit.ly/2ZoodWo
Sarcasm!
How do I adjust the length guide to touch the 8.5” x 11” paper? The paper length guide doesn’t adjust leaving a 1” gap and paper moves when closing paper tray.
+Tee Bee Click File, and then click Print. In the Print window, click Preferences, Properties, or Printer Properties. Click the Paper/Quality tab. If Paper Size displays, select the new custom paper size in the Paper Size drop-down menu.
@@HPSupport I’m referring to the actual tray that holds the paper and not the settings. The length guide for a 11” length paper can move no less than 12”. Again, how do i adjust the guide to support 11” paper so paper doesn’t shift in the tray?
getting an error that says "one or more ink cartridge missing or damaged". All cartridges are installed properly. How do I get past this,
+Joan Lyn thanks for reaching out!
I understand that you are experiencing an issue with an ink cartridge on your printer.
I'll do my best to assist you.
After you install an ink cartridge, if an Incompatible Ink Cartridge or Ink Cartridges Missing error message displays on the printer control panel or computer screen, the steps in this document should help you fix the issue: hp.care/2tf8Yh8
Let us know how it goes.
@@HPSupport no ... its your ink ... its the setup ones because regular ones dont work ... it asks me to check for leaks ... not possible. I have done this twice now once with a refurb 2015 and once with a new 2018. Compared to my last one this has been an awful experience.
Can i print and xerox A3 size paper by it?
+sourav das Please refer 'Paper handling' under the specification page to know about supported paper: bit.ly/3jD0Xf1
i have Office jet pro 9020 I changed one of the cartridge, but I could not copy or print because there is a message says, " Do not use set up" I do not know what this means? I tried many times to switch off and on, but I get the same message, pls let me know what do I have to do?
+Intesa Amira Please perform the steps mentioned under this document to fix this issue: bit.ly/2gEXA8B
@@HPSupport it seems there are setup and replacement cartridges ... replacement cartridges cant be use for set up
Is 9025 and 9020 are same like 9010 and 9015 just different name for different country thks love hp.
+AGARWAL HARSH The difference is in printer case colour and part numbers are related to the different countries market. Not all markets have the same printer colours, printers specification are the same on 9020 and 9025.
I am in Japan, and my HP 9010 does not show a choice of languages. It just jumps right into instructions in Japanese.
How do I get English?
+Pegasus thanks for reaching out!
I understand that you need to know about changing the language to English.
I'll do my best to assist you.
Please refer to the instructions under this document to fix this issue:
bitly.com/2lS0z3g
Let us know how it goes.
How can I rename my printer can I just use my phone to do it or do I need to use a computer
Hi Mark, thanks for contacting HP Global Social Media Support!
I understand that you need to know about renaming your printer.
I will do my best to assist you.
HP Smart assigns by default a name to printers, which coincides with the printer's series or model. This name cannot be changed.
Binu-HP Social Media Tech Support
Do u have to have wifi to install on iphone
+King Crowns Wi-Fi Direct is a connection option available with most HP wireless printers released in 2014 and later. Use Wi-Fi Direct if connecting through a local Wi-Fi network is not an option or for guest printing.
Read the section for your device type for steps to connect and print using Wi-Fi Direct as mentioned here: hp.care/2pp7a6C
I’m not able to startup the printer. I get the message: “New unused cartridges must be used for startup”. The cartridges that came with the printer 9010e are the ones I am using,
+Martina LEONARD Please try updating the firmware of the printer as mentioned here to fix this issue: bit.ly/3dZIDeC
@@HPSupport so frustrated with this! Still same msg re new unused cartridges. Updating firmware brought me to an option: “ “Installation Software and driver include sprint, scan etc. “. I installed that. It said nothing of “firmware”
I can't get the second door to open -- it's like it's latched and I'm afraid if I pry it open I will break something
+Patsy Kotzur Please refer this document to setup your printer: bit.ly/2XE3zQC
Are you talking about the grey sliding door?
I included pics for reference: imgur.com/a/fJo6HIL
There’s a little grey ridged thing on the inner part of the grey door. (see pic 2)
You need to press the small ridged thing while you’re trying to open/close the grey door.
That’s the only way you’ll be able to open and close the door.
I’m just now setting up this exact printer and couldn’t figure out why that particular door wasn’t opening completely lol. I thought my printer was broken or something lmao. Then I noticed the little ridged thing and pressed it and was able to fully open/close the door.
Idk if this helped at all! But if you were talking about the small grey door I hope this helped :)
@@ephemeral783 Thank you. I have figured out I cannot open one lid at a time, as the videos show, both lids have to be opened together.
I can't open the top to install the ink. Any ideas?
+Nancy Clark Please refer this document to know about inserting ink cartridge on your printer: bit.ly/2WS1emd
Useless just like the printers. Nice.
+Basbas192 Please refer this document to setup your printer: bit.ly/2XZ9hxD
how do we print? the computer says there’s a size mid matzoh even though it’s fine
+Tala Ramez thanks for reaching out!
I understand that you are experiencing an issue with your printer as you are receiving paper mismatch error.
I'll do my best to assist you.
Please perform the steps mentioned under this document to fix this issue:
bit.ly/2rmEqKJ
Let us know how it goes.
HP Officejet Pro 9022 . I bought this to replace my previously reliable (but now broken) Officejet 8600, worse decision ever. The 9022 is not an improvement on the old model but a retrograde step. It's slow, temperamental, constantly drops connection (not a problem on any other device) and seems unnecessarily complicated. The instant ink service has yet to be tested but with the printer telling me supplies are getting low but the HP app on my PC telling me supplies are OK, I don't hold much hope out on this either. If you are looking at this model I would caution you to think again and do more research. Little wonder why HP UK do not provide a review facility on their products (unlike the US site).
+Steve B Please download and run HP Print and Scan doctor from here to fix this issue: bit.ly/2ksCr6S
@@HPSupport thanks for the advice. This was an original option but I was told that this is not available for MAC?
My box did not have a power cord.
+Nola Susan Please contact our phone support team to fix the issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number
This is useless I want to know how to get to the address so I can connect it to my laptop
+Lucy May Please refer this document to setup your printer: bit.ly/3bqemCJ
@@HPSupport Did you really just send Lucy a link that brought her here in the first place. Ridiculous the amount of intrusion HP creates to simply set up a printer.
ugh.....the quality goes down in these printers and the cost goes up!!
+Wendy Foxmyn May I know the complete model number of your printer and could you please elaborate the issue you are experiencing on it?
An OK video up to the end. you don't get the password OR where to get the password once you load the app. Heavy sigh....
+J. McCarthy Please refer this document to setup your printer: bit.ly/2XZ9hxD
@@HPSupport "Page can’t be reached
The page you are looking for was either not found or does not exist. Try refreshing the page, or head back to"