Unbox and Set Up | HP OfficeJet All-in-One 8010, 8020, Pro 8030, 8020e, 8030e Printers | HP Support
HTML-код
- Опубликовано: 9 июл 2024
- Get HP ink at your doorstep! Click to learn more about HP Instant Ink: instantink.hpconnected.com/?j...
This video shows how to unbox and set up an HP OfficeJet 8010, 8020, or OfficeJet Pro 8030 printer series. Follow the steps in this video to quickly get started with using your printer.
This video applies to the following models:
HP OfficeJet Pro 9010 9012 9013 9014 9015 9016 9018 9019 All-in-One Printers
HP OfficeJet Pro 9010e 9012e 9014e 9015e 9018e 9019e All-in-One Printers
HP OfficeJet Pro 9020 9022 9023 9025 9026 9028 All-in-One Printers
HP OfficeJet Pro 9020e 9022e 9025e 9028e All-in-One Printer
Chapters:
00:00 Introduction
00:14 Open up the box and remove documentation and ink cartridges
00:22 Remove the printer and power cable from the box
00:33 Remove packaging and tape from printer
01:06 Prepare power cable and plug into the printer
01:14 Select language and region
01:25 Install ink cartridges
02:36 Load plain white paper and adjust guides
03:03 Print and scan an alignment page
03:33 Prepare for software setup
For other helpful videos go to / hpsupport .
More support options for your HP device are available at hp.com/support.
For step-by-step guidance, connect with our Virtual Agent: virtualagent.hpcloud.hp.com/?...
Continue the Conversation:
SUPPORT FORUM: hp.care/SupportForums
FACEBOOK: hp.care/FacebookSupport
TWITTER: hp.care/TwitterSupport
INSTAGRAM: / hp
LINKEDIN: / hp
#HPSupport #HPOfficeJet #PrinterUnboxing #HP #PrinterSetup
SUBSCRIBE: / hpsupport
SHOP NOW: www.hp.com/online-store
HP PARTS STORE: parts.hp.com
About HP:
HP Inc. creates technology that makes life better for everyone everywhere - every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.
This video was produced by HP.
Unbox and Set Up | HP OfficeJet All-in-One 8010, 8020, Pro 8030, 8020e, 8030e Printers | HP Support
• Unbox and Set Up | HP ... 
Хобби
Regardless of previous remakrs, correct or not, your video was very helpful for me in setting up my 8010e printer. Than you
Thank you!
You should add that you can't access the ink area if the top of the scanner is already open. That's five min of my life that I won't get back.
+T Thomas Please refer this document to know about setting up your printer: bit.ly/2R2rQgf
Thank you for posting this comment! I could not figure out why I could not lift the top to access the cartridge area.
Thank you for this! I could not figure out what I was doing wrong!
@@staceymortensen8803 if you close the top of the scanner, the door to the cartridge area opens easily.
@@HPSupport tell me what page that fact is on. It is not in the manual.
This video was very helpful. The orange guard on the cartridge was extremely hard to get off. I had to get a cloth to hold onto the guard as the end was sharp and use all my might to twist it off. I almost had to give up until hubby got home.
Well this video was very useful to me more than you ever know. Thank you.
+redcinos I am glad to know that the video was very useful to you.
@@HPSupport same for me
Wow, very well detailed. Thank you.
+Dorothy R I am glad to know that the video was very useful to you.
I just bought a 8022 office jet and there is no two conductor phone cord or a parallel splitter in the box to hook up the fax. can't find any in the stores. You would think they would be in the box. UGH
Very helpful video.
I’ve purchased this printer and I think the hp instant ink is great
+Everything Cubed You're welcome.
What is the difference with model 8018 vs 8020 ??? Please help
This is a very helpful video. I too could not get the cartridge access door open. But got that done and ready to install printer. Question: I already have HP Smart on my computer for an older HP Officejet 4650. Can I use that program on my computer and just change to a new and different HP printer now.. and change my monthly ink plan? or do I have to start from scratch as if I had never had HP Smart on my computer before? I don't know where to go for help!
+Marilyn McLeod Please refer this document to add printer to HP smart app: bit.ly/37myF86 and please refer this document to know all about HP instant ink: bit.ly/3El5vS7
Word of advice: you should have the screen say that the ink initializing process can take up to 10 minutes.
you forgot to mention the part about 30 minutes of declining and wading through the 37,800 marketing things your app prompts you through, with account sign ups, verification codes, 200 attempts to get me to sign up for an ink subscription, etc. Im excited to get to be able to actually print things at some point.
Hi Chester, thanks for contacting!
I understand that you are experiencing an issue with your printer as you need to sign in for printing.
I will do my best to assist you.
If you are setting up HP Smart for the first time, you must create or sign in to an HP account. If you update to the latest version, you do not have to create or sign in to an HP account except in these cases: You install an HP+ printer. You install HP Smart on a new device, or you remove and reinstall the app.
Binu - Social Media Tech Support
Thx!
Thank you hp i fixed it thank you so much!❤
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Regards,
HP Support
You made my day! Very, very helpful. Thanks alot.
+davescgc I am glad to know that the video has helped you fix the issue.
Thankyou you saved me a $60 installation fee. 🙌🏾
+Scorpius Oneness I am glad to know that the video was very useful to you.
HalleluYAH Praise YAHUAH $60! That’s overpriced for such an easy thing to setup
Thanks, great job.
1 thing I'd add is having to turn my mobile upside down in certain images was fun...
+Pragmatic Optimist & N7 Glad to know that the video was so useful to you!!
@@HPSupport It was very, thanks.
I'm having challenges though I'm finding how/where /what to do to set up the printer to print auto-duplex and ALSO print when I'm not connected to the same network. Eg, printing from a train so upon my arrival the prints are available for me to take instead of waiting to arrive home.
Do you have videos to assist please?
I have this printer at home and I’m wondering if it’s good to print out stickers? Like..is the Ink suitable for the job? Sorry if it’s off topic 😅
+Ocean man Jotaro Use your HP printer and word processing apps or pre-formatted templates to print address, shipping, CD/DVD, and other types of labels as mentioned here: bit.ly/2wTVE7L
Very Detailed Tutorial EXCEPT for one Very Important Point 😞 On mine [8020e series].. Before you can actually "lift the cartridge access door" you MUST push down a little square button in the lower left hand portion of the access door... Yikes! 🙂 Someone strong could bust the printer before ever useing it ;-) Otherwise, It was 100% right on!!
Hi Cyndie, thanks for contacting HP Global Social Media Support!
We are delighted to hear that you like the video so much!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
How do you change the printer's country or region ? I tried unplugging and plugging back in, the wrong setting was already saved. There was no "back" arrow prompt. The touch screen is very sensitive, I didn't get a chance to see that option in the first place, it just showed up on my touch screen as marking my region incorrectly.
+Leah Beltran Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Will the 8030 series print photos. Is there a setting for 4x6 photos? I’ve printed photos and they come out blurred and the ink is not the proper color for the photo. Help?
+4eversunny St. Petersburg Please refer this document to know about printing photos: hp.care/2suj0gZ
Do I need to turn the printer OFF at all? I don't print much, maybe 10-20 pages per month. I also do have instant ink delivery setup, therefore I know it could be important to turn Printer ON occasionally.
+rob5hh Yes, you will have some say it is okay to turn the printer off overnight and others that say you should leave it on all the time. The printer does go into sleep mode after about 5 minutes of not being used. This sleep mode is an energy saver mode.
We do suggest that you leave the printer on all the time if you are able to if it has to be turned off at night that is fine just be sure you turn it on and leave it on first thing the next day. The reason for this is so we can communicate with the printer and get your ink levels and accurate up to date page counts, we do not want to have a delayed ink replacement shipment for you.
Hello, how do you put the paper tray all the way back in please ? I'm stuck
+Damien Bobby Jack Please refer this document to know about loading papers: bit.ly/2Qb5LM7
I don’t think it is supposed to go back in like it was before you pulled it out. Mine sticks out about 3”, or about 1 1/2” less than the printer output tray when that is fully extended. Everything works well, but it does stick out more than what looks good.
Where can I purchase set up cartridges? My cartridges that came with the printer were apparently damaged. The black one. I purchased a cartridge and it still wont set up without the original ink cartridge.
Hi Billy, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase setup cartridge for your printer.
I will do my best to assist you.
SETUP ink cartridges cannot be purchased from retailers and are available only in the box with a new printer or with some replacement printhead kits.
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/45IASmt
Binu-HP Social Media Tech Support
2 things, how big is the scan window and can I print and scan via usb rather than wifi?
+Nic Winstead Art Yes. You can print and scan via USB connection.
Hi Vivian, thanks for contacting HP Global Social Media Support!
I understand that you need to know about connecting your printer to your computer.
I will do my best to assist you.
Please refer this document to setup your printer: bit.ly/3YA1qn0
Binu_HP Social Media Tech Support
hi! i was just unboxing my new printer but i'm stuck at the cartidage and it says missing/damage how do i go about it?
+Hafsa Bare Please refer this document to setup your printer: bit.ly/3fBu1Tx
I just bought a new HP Office Jet Pro 8202, when I lift the cartridge access door to install the ink but the carriage is stuck on the right, it doesn't move the right to install the ink. Please advise. Thanks
Sorry the carriage doesn't move the left.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as the carriage does not move to center.
I will do my best to assist you.
The carriage only moves if the printer is in a printhead error state. If the carriage does not move to the centre of the printer when you open the printhead access door, the printheads do not need to be replaced. Replace printheads only when instructed to by error messages on the printer software, control panel, or HP Smart app.
Binu-HP Social Media Tech Support
Does it have automatic duplex print feature ??
+SM Noushan Yes. It supports automatic duplex printing.
Can I also apply this method to setting up an 8025 printer?
+Nic Winstead Art Yes. You can try the steps mentioned under the video on your printer.
Having trouble with the paper getting jammed. How do I fix it?
+Shannon Meadows Please refer this document to know about fixing paper jam issue: bit.ly/2Qr3blQ
Is the blue plastic piece with the handle inside the printer supposed to be removed?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need help in setting up your printer.
I will do my best to assist you.
Yes. It should be removed.
Please refer this document to setup your printer: bit.ly/3Rr8ly3
Binu-HP Social Media Tech Support
@@HPSupport when I removed the blue handle covering the rollers paper was getting jammed up
I have an 8030 printer/scanner. The green light for the scanner under the cover keeps flashing. Is there any known fix for this?
+Tiffany Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3u1xKR7
What are the differences between the printers in 8000 series? I'm intetested in specific comparisons of models: 8012 vs 8013, 8012 vs 8023 and 8013 vs 8023? Are these the same printers but for different countries?
+Wojciech Kielpinski You can find the specifications of these printers here: HP OfficeJet 8012: bit.ly/3b9S1uO HP OfficeJet 8013: bit.ly/3rYZmEa and HP OfficeJet Pro 8023: bit.ly/3b6WmPw
@@HPSupport thanks!
+Wojciech Kielpinski Welcome!!
How do I connect my printer to my computer
Hey I am trying to set up my printer but the cord won’t connect into it. It keeps falling out. The printer only comes on if I physically hold the cable into it.
+haven makhaila This seems to be a hardware issue with your printer. Please contact our phone support team to fix this issue:
Step 1. Open link: www.hp.com/contacthp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
@@HPSupport i just wound up returning the printer another one but thanks for the help
can you copy/print something without the printer being connected to wifi or ethernet?
+Susan Mercer If you prefer to connect the printer directly to your PC or laptop without using the internet, you can use a USB cable. Plug the standard, flat USB connector (USB-A) into your laptop or PC and plug the square USB connector (USB-B) into your printer. Please refer this document for complete information: bit.ly/3raPxCq
I’m trying to get in contact with HP support because my printer did not come with a power cord
+C. V. Please contact our phone support team to fix this issue: Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
One of the ink cartridges messed up I'm not sure witch one but I think it's red
+That Kid lol :3 Please refer this document to setup your printer: bit.ly/2R2rQgf
what to do if cartridge access door won't lift on brand new 8010e
nevermind. got it
Hi Susan, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as cartridge access door won't lift.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/31sCott
Binu-HP Social Media Tech Support
Does the printer have to be connected to a computer, or can it just be connected to Wifi/ethernet ? Also, is there any difference between connecting it to a ethernet cabble (for faster speeds) rather to the Wifi?
+jrjunior games The printer has to be connected to WiFi as well as to the devices. You can connect it via wireless or USB.
@@HPSupport The thing is, the room where the printer is going to be has a weak wifi connection. Therefore, I'm asking if connecting it to an ethernet cabble (which is connected to the router) makes it work as if it was connected to the wifi.
@@HPSupport can I use WiFi and usb for scanning?
@@nicwinsteadart5330 if by usb you mean a connected to the computer, then yes. I print from my computer, tablet and phone.
The cartridge lid will not open - hangs up on left side
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as the cartridge does not move to the center.
I will do my best to assist you.
I would first like you to clean the paper path inside the printer. Unplug the printer from the wall socket, use a lint flint-free and try and wipe clean the carriage path / paper path thoroughly inside the printer. There might be very small debris or dust particles which might be causing slight issues for the free carriage movement. Cleaning the carriage path will help us fix the issue. Also, try and move the carriage manually using little force.
Regards,
HP Support
Can I connect my mac and my phone at the same time?
+Eliseo Say Yes. You can connect the Mac and phone at the same time.
@@HPSupport thanks
We had to return the printer due to us getting a defect. Still love this printer though!
+Wasey Maqsood Glad to know that you like this printer.
How can i reset the time on the screen? mine is 4 hours off. thanks
found it. just hit touch screen. duh
Hi Mark, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
I have an issue with load paper message but it has paper in it
+Hablando Boxeo Please refer to the instructions under this document to fix this issue: bit.ly/2Ne0Hbp
This is helpful but does not allow me to backtrack, which is frustrating!
+Jo Reed Please refer this document to know about setting up your printer: bit.ly/2R2rQgf
On my Wi-Fi connection it’s asking me for password for HP the printer 8035 I have no idea what that means where do I find those passwords
+Humberto I believe you are trying to connect to the wi-fi direct network of the printer and it's asking for the wi-fi direct password.
Try 12345678.
Seems to be stuck in initializing ink system. It produced a blank piece of paper and will do nothing more.
+Karen Elliott Please follow the guidelines under this document to fix this issue: bit.ly/30HyfTJ
What do I do if my printer isn’t working?
+Habibi Boo - May I know the model and serial number of your printer?
The instructions for finding the model and serial number can be found here: support.hp.com/in-en/document/c03770424
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?
- If connected to computer may I know the operating system installed on it?
- Are you receiving any error message?
- May I know whether the wireless light on your printer is blinking or steady?
Hey I got a notification on my phone it was a carrier jam
Thanks for the reply.
Please refer to the instructions mentioned under this video to fix the issue: hp.care/4a6wH6x
Regards,
HP Support
My lid that lifts up to pit the ink on won't open. It sticks on the left side. Can anyone help?
+Roxanne Martinson Please refer to the instructions under this document to fix this issue: bit.ly/3o4qHUR
This doesn’t address my issue
I CAN'T LIFT THE CARTRIDGE ACCESS DOOR!!! THE LEFT SIDE OF THE DOOR IS STUCK! PLEASE ADVISE.
WHAT WOULD STICK ON THE LEFT SIDE OF THE CA DOOR????
+1blastman To set up a printer for the first time, remove the printer from the box, connect the power cord, install the ink cartridges, load paper, and then align the printhead as mentioned here: bit.ly/2R2rQgf
The ink cartridge access door won't open until you close the top of the scanner.
@@tthomas9160 thanks!! 🤦♀️
should add how to use the top feeder tray
+Clint Gaydon Please refer page number 27 of the user manual to know about using document feeder: bit.ly/39b9D8c
Is it good for high quality photos?
+Spunky JT thanks for reaching out!
I understand that you need to know whether these printers are good for high quality photos.
I'll do my best to assist you.
These printers are good for high quality photos.
Let us know how it goes.
I cannot open the door to put ink in
+cathy quimby Please refer this document to know about replacing ink cartridges: bit.ly/31sCott
I plug in and my screen doesn’t come on come to ask me for my language!
+Steve Bradley Click Start , and then click Control Panel. Under Clock, Language, and Region, click Change display language. Choose a language from the Choose a display language drop-down list. Click Apply.
Can use hp apk in mobile phone??
+Zuraidah Liah Use HP Smart for mobile devices to print, copy, scan, troubleshoot printer issues, and set up a printer on a wireless network as mentioned here: hp.care/2oPTMr0
My sleep mood is set to sleep after 5 minutes. But my hp printer still has the screen lit up...
+Christina Silva Please refer to the instructions under this document to fix this issue: hp.care/2rJROKH
I was trying to out the paper in the fax section instead of the loader tray! 😂 I'm a dumbass
+Justin Carrier Glad to know that you have rectified the issue.
I replaced my 8010 model for this 8030e, in 5/31/21, I have to say I need to call your support AGAIN...this will be the 3rd time. I need to change the cartridge, and the Scan Dr say everything is good, but the machine doesn't flinch at all when I open the door, and raise the lid. I am disappointed because when I purchased the 8010, it came with a Wizard CD, I set up the Wizard and NEVER once did I have to call for Support. My cartridge is empty and I know that's the problem...so calling support tomorrow. This machine is smaller, lighter, but the setup was a nightmare....My next printer will NOT BE AN HP, The instructions are very vague. Probably should have seen this video first. But I didn't have to with my old 8010...Why do you discontinue a good model...I'll never understand...
+Gladys Fuentes Please refer this document to setup your printer: bit.ly/2ViF0el
This printer DOESN’T Fax correct?
Hi there, thanks for contacting HP Global Social Media Support!
This printer does not have fax feature!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Regards,
HP Support
@@HPSupport thought so, thanks for the Rapid Response!
hi
+Nelson Gou thanks for reaching out!
I'm here to help!
What seems to be the issue? Are you facing any technical issues with your HP product?
What's the product number of your HP product?
Let me know!
what no i just said hi
How do you get the paper tray to tuck back into the unit like it does when unboxing? The tray is flush with the front and allows the styrofoam to fit on each side. I need to store back in the box, and the paper tray will no longer go all the way back in... so the styrofoam will not fit around the front of the printer (or into the box now). Thanks in advance!
@@nelsongou 🤣🤣 the fact that you said " what I just say hi???" It's like, do you see at the movies
I bought the 8030 and it's one of the dumbest printers I have ever used. It simply can not print! A printer that doesn't print! I was on the phone for about one hour and no one from customer service could figure out why I couldn't print. The printer is in working order but, the service system attached to it doesn't allow me to print. That is so FRUSTRATING that I wish I could through it through the window!
Hi Paulo, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is not printing.
I will do my best to assist you.
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know.
Binu_HP Social Media Tech Support
Do you have oil im the president of usa do u have OIL
NEVER buy this printer. There are many bad things about it. One of the worst is the "instant ink" program. If you have two identical printers, for instance one in your wife's room and one in your girlfriend's room down the hall, you can't share the ink cartridges between the two printers.
There's so much more I could complain about here with this printer and with the HP Smart program that demands your cell phone number in order to let you scan, but instead I'm going to have some oat milk and try to calm down.
Can you print without making an account? or without paying a monthly fee? or without wifi? So far I do not like this printer at all. Do not buy it.
+Daniel Pena Wi-Fi Direct is a connection option available with most HP wireless printers released in 2014 and later. Use Wi-Fi Direct if connecting through a local Wi-Fi network is not an option or for guest printing.
Read the section for your device type for steps to connect and print using Wi-Fi Direct as mentioned here: hp.care/2sAizyy
Too much plastic.
The printer install is not that simple . Please dont buy this printer
+David Erby Please refer this document to know about setting up your printer: bit.ly/2R2rQgf
Guys he is a noob