Replace the Ink Cartridge | HP OfficeJet 8010, 8020, 8030 Printer Series | HP Support
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- Опубликовано: 15 май 2019
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Learn how to replace, change, or intsall ink cartridges in the HP OfficeJet 8010, OfficeJet Pro 8020, or 8030 printer series. Visit learn-about-supplies.ext.hp.c... to check for compatible toner cartridges and page yields. Learn how to get HP ink at your doorstep with HP Instant Ink: instantink.hpconnected.com/?j....
This video applies to the following models:
HP OfficeJet Pro 9010 9012 9013 9014 9015 9016 9018 9019 All-in-One Printers
HP OfficeJet Pro 9010e 9012e 9014e 9015e 9018e 9019e All-in-One Printers
HP OfficeJet Pro 9020 9022 9023 9025 9026 9028 All-in-One Printers
HP OfficeJet Pro 9020e 9022e 9025e 9028e All-in-One Printer
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Replace the Ink Cartridge | HP OfficeJet 8010, 8020, 8030 Printer Series | HP Support
• Replace the Ink Cartri... 
Хобби
This is the worst printer just to figure out the opening of the door. Thanks to the individual that said the scanner door has to be down. Who would have known. Lol
+Nalani Lynn I am glad to know that the video has helped you fix the issue.
Thank you so much Nalani, I was also struggling with that. Your comment is what helped me!
Thank you.!!
Just wanted to say, you are a lifesaver lol
Thank you so much, didn't understand what went wrong....
Trying to follow the instructions on page 113 of the User Manual. No where does it say the scanner door has to be in the DOWN position. Glad I stumbled upon this.
+Thomas Jacques I am glad to know that the video has helped you fix the issue.
I"m so glad you wrote that, Thomas. I was going crazy trying to figure out how to open the front door. Funny, they don't even tell you!
@@HeathCliffrothman Strongly encourage HP to add this point.
Ah, TWIST the orange thingy, this was helpful, thank you.
+Katrina King Glad to know that the video was so useful to you!!
Mine won’t turn……is there a trick to doing this???????
What a breeze! Thanks HP!
Thank you for the video
+The Real Brendon I am glad to know that the video was useful to you.
Great information! Thank you.
Great job! Thank you very much!!!!
You have my thanks mate really helped me on this one👍👍
+Lambros Sakkas Glad to know that the video has helped you fix the issue.
Thank you. Very helpful. I just got myself a new Hp office jet Pro 8022.
+Dorothy R I am glad to know that the video has helped you fix the issue.
I had the same problem finding the access door!
Picture and written directions do not show the top most part of printer has to be against the glass so the entire larger part lifts up once the front part that says HP is down(open).
+Karen Cadieux Please refer this document to know about replacing ink cartridges of your printer: bit.ly/31sCott
Correct. Almost broke it trying to figure that out
thanks for your comment - that saved me from breaking it!
Thank you ☺️
Thank you
+Giovanni Desiderio Welcome!!
thx bro it worked
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
What is the scanner door? There's a catch somewhere on the left that stops me lifting the screen. How to release it?
+Timothy Ades This document contains steps for replacing the ink cartridges: bit.ly/31sCott
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in replacing the ink cartridges of your printer.
I will do my best to assist you.
This document contains steps for replacing the ink cartridges: bit.ly/41tWRLI
Binu_HP Social Media Tech Support
can i use that's for passport size photo printing?
+md sohel Please refer the specification page to know about the paper size supported by this printer: bit.ly/3dyojyO
HP you should be ashamed of yourselves. That instruction is simply wrong! Thanks to Nalani for explaining that you have to pull the door up. HP try testing your instructions on real human beings dont rely on engineers writing this drivel. Just wasted 30 minutes on this
+sweet dimple This document contains steps for replacing the ink cartridges: bit.ly/31sCott
the thing is my printer cartridges just stay inside, i cant figure out how to pull it out. Since its inside i couldnt chaneg my ink. I wonder if thats because its not required to change yet
+Hout Thary This document contains steps for replacing the ink cartridges: bit.ly/31sCott
You have to turn the printer on before open the doors.
I have the Hp Pro 8020 and after the latest firmware update it doesnt recognize my cartridges anymore, that have been used for more than a month prior! How can i fix this, how can i downgrade the firmware? (cartridges have been bought from a main store knowing they were HP ones and i payed the full price of HP ones!)
+JonToyCars thanks for reaching out!
I understand that you are experiencing an issue with an ink cartridge on your printer.
I'll do my best to assist you.
After you install an ink cartridge, if an Incompatible Ink Cartridge or Ink Cartridges Missing error message displays on the printer control panel or computer screen, the steps in this document should help you fix the issue: hp.care/2tf8Yh8
Let us know how it goes.
@@HPSupport I didnt try that, i spoke with the company i bought them from and replaced those with original ones!
Does 8020 and 8025 uses the same Cartridge ?
+Pointless To change this You can find the compatible cartridges for your printer here: hp.care/2rsrL7j
So I just got the new printer. Everything is new. The color ink is printing but the black ink isn’t printing at all what do I do please help
+James Sawyer Please refer to the instructions under this document to fix this issue: bit.ly/3u5oNpR
what if it doesn't go idle and its just sitting in the far right so i can't access them?
I can not lift the cartridge access door, why?
+David Hood This document contains steps for replacing the ink cartridges: bit.ly/2wSm0H5
Just had this same issue. The lid of the scanner has to be closed in order to lift the access door.
I open the door and then I get the message that the door has to be closed to continue. I need to install new cartriddges but can't access them unless the door is open.
+Linda Hermann Please follow the guidelines under this document to fix this issue: bit.ly/31Ppp6Y
Those orange caps on the bottom of the cartridges are impossible to pull off unless you have big strong man hands 😭 someone send help plz
FR😭
My HP Office Jet Pro 8020 printer is new, but I couldn't find the option on the control panel that says: Replace Cartridges or something like that. This video is great 👍🏾
By the way: I really like my new printer 😉
+Miss Nolver Please refer this document to know about replacing ink cartridges: bit.ly/31sCott
how to get the ink to be in the middle to be able to even change it?
+Kaytey Didd This document contains steps for replacing the ink cartridges: bit.ly/31sCott
You have to turn the printer on before open the doors.
@@HPSupport SO it's after hours, if no one answers here, I'll call Support tomorrow am...even with the flank down and cover up, the printer doesn't move for me to be able to make the change...the scan Dr. said everything was ok to print, but I know I have no ink, but the machine is on....but won't budge...
Too complicated on all levels!
My print is spotted like the printhead need to be cleaned and I did it several time and an alignment. Nothing is working
+Vanessa Jordan Please refer to the instructions under this document to fix this issue: bit.ly/2V3yJzR
I installed black ink 910 in my Hp Printer 8030. I got an error to reinstall. because it wasn't replaced correctly. Now, the carriage is stuck; it won't move to the left.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a carriage jam issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3qsygdD
Regards,
HP Support
What ink cartridge do I need
+Kevin Zamora To find which ink or toner cartridges work with your HP printer, select your printer model in the tables listed under this document: hp.care/2rsrL7j
I believe it’s the 910.
Pro 8020 user here. I replaced a new black ink cartridge and then message “do not use setup cartridge” popped up. The whole printer cannot print! But my new ink is genuine! Why?
+Phyllis Law The steps in this document should help you fix the issue: hp.care/2tf8Yh8
Let us know how it goes.
🙏🏻🙏🏻🙏🏻🙏🏻
+Sophie Wright Welcome!!
How come when I pull the orange tab to remove the plastic, the cartridge label is pulled off because it is connected to the orange tab?
Hi there, thanks for contacting HP Global Social Media Support!
Sometimes the plastic covering could be tightly packed sticking to the label inside causing the label to tear off with the plastic. But no worries, if you have any issues with the cartridge you can always contact us, and we'll help you out with the cartridge issue.
Akhil_HP Social Media Tech Support
Does 4 910XL cartridges fit inside of a Office Jet Pro 8025?
+Laura Estrada To find which ink or toner cartridges work with your HP printer, select your printer model in the tables listed under this document: hp.care/2rsrL7j
Doesn't address the issue of when the plate doesn't "come right up"
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as the carriage does not move to center.
I will do my best to assist you.
I would first like you to clean the paper path inside the printer. Unplug the printer from the wall socket, use a lint flint-free and try and wipe clean the carriage path / paper path thoroughly inside the printer. There might be very small debris or dust particles which might be causing slight issues for the free carriage movement. Cleaning the carriage path will help us fix the issue. Also, try and move the carriage manually using little force.
Regards,
HP Support
thank you so much
+tsegey midson You're most welcome.
I agree, these are the worst directions. You might put a disclaimer in that the scanner needs to be closed before lifting open the lid.
+Michael Braun Please refer this document to know about replacing ink cartridges: bit.ly/31sCott
My carriage access door won’t open
+Maxwell8917 Reset the product.
Press the Power button () to turn on the product.
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the electrical outlet.
Disconnect the power cord from the product.
Wait 30 seconds.
Reconnect the power cord to the electrical outlet.
Reconnect the power cord to the product.
Press the Power button () to turn on the product.
Does this take legal paper?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether your printer supports legal paper.
I will do my best to assist you.
Please refer 'Paper handling' under the specification page to know about supported paper sizes: bit.ly/47G0cuT and you can find the instructions for loading paper here: bit.ly/3gyhmBf
Regards,
HP Support
i did EVERYTHING in the video right? it was working perfectly and then i dont know what happened but i kept getting a notification that there was a problem in the cartridge. I CANT FIGURE OUT WHATS WRONG. i even brought more expensive ink.. still doesnt work. I HAVE WORK TO DOOOOOOOOO
+dianeskii yt thanks for reaching out!
I understand that you are experiencing an issue with an ink cartridge on your printer.
I'll do my best to assist you.
After you install an ink cartridge, if an Incompatible Ink Cartridge or Ink Cartridges Missing error message displays on the printer control panel or computer screen, the steps in this document should help you fix the issue: hp.care/2tf8Yh8
Let us know how it goes.
I want to open cartridge door
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need help in replacing ink cartridges of your printer.
I will do my best to assist you.
This document contains steps for replacing the ink cartridges: bit.ly/31sCott
Binu-HP Social Media Tech Support
Hlo sir I have HP LaserJet p1102 USB printer I printed few pages with random default window like chrome when I installed adobe acrobat reader then I tick the save ink toner option after that it printed right of side of page as normal but left side of same page were erased a just few words were displayed not readable while other side is good printed
I then uninstall the HP driver uninstall the adobe but still it continues plz help me to solve that issue
+Shahzad Khan Please perform the steps mentioned under this document to fix this issue: bit.ly/2sPHfUh
The ink will not move when I open the printer
+Brittany Carrillo This document contains steps for replacing the ink cartridges: bit.ly/31sCott
hi mine as well, how did you fix it eventually?
You have to turn the printer on before open the doors.
My printer says cartridge cannot be used until printer is enrolled in HP instant ink. I am already enrolled.
How do I get a reply?
Hi Gary, thanks for contacting!
I understand that you are receiving error to enroll in HP instant ink to use printer.
I will do my best to assist you.
If you are able to log in, then you do have an account. Click the Printer Details link under the printer name to check the serial number of the enrolled printer and make sure it matches the printer you are using.
Binu - Social Media Tech Support
where can I buy less expensive ink cartridges for my HP office jet pro 8020 series printer?
+Ivan Velez You can search and purchase the cartridge from here: bit.ly/3bc7glS
Ivan did you ever find a place. I keep finding ones for the 920 but I don't know if those are compatible. It's crazy.
Why is my door not opening
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in replacing ink cartridges.
I will do my best to assist you.
Please refer this document to know about replacing ink cartridges: bit.ly/31sCott
Binu_HP Social Media Tech Support
My yellow ink splooged on me :/
+Star Marchment Please refer this document to know about replacing ink cartridges: bit.ly/31sCott
My ink door won’t open
Hi Ellen, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in replacing ink cartridges.
I will do my best to assist you.
Please refer this document to know about replacing ink cartridges: bit.ly/31sCott
Binu_HP Social Media Tech Support
This is not helpful. When I open my front door, the cartridges are all the way over to the right and do not move into position.
Hi Joe, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in replacing ink cartridges of your printer.
I will do my best to assist you.
Please refer this document to know about replacing ink cartridges: bit.ly/31sCott
Binu-HP Social Media Tech Support
Ink Cartridges are a joke. 30 black and white paper and it needs a $50 replacement (mine is 8020), ink cartridges is such a huge scam, shame on those companies.
Hi Aragami, thanks for contacting HP Global Social Media Support!
I understand that you are not happy with HP instant ink service.
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/3YI7Txd
Binu-HP Social Media Tech Support
this whole Cartridge thing is totally a scam.
+Al3x We apologize for the inconvenience caused to you. May I know the model number of your printer and the exact issue you are experiencing with the ink so that we can check the details for you?
Definitely a scam.
Scam for replacing ink cartridges $50 for just 30 - 50 black and white paper print, are you outta your mind? Mine's 8020 @@HPSupport
Will NEVER buy an HP printer again !!!!!
+Graham Davies We apologize for the inconvenience caused to you. May I know the model number of your printer and the exact issue you are experiencing on it?
HP help is incomplete and unproductive.
+Jim Quinlan To find which ink or toner cartridges work with your HP printer, select your printer model in the tables listed under this document: hp.care/2rsrL7j
Don’t buy this printer trust me. You can’t use it without a monthly subscription. Trust me do not buy hp printers. My printer does not work at all.
+Tay Tay HP Instant Ink uses high-volume cartridges, pricing based on pages printed, and direct-to-customer shipping delivered only when you run low. This means fewer cartridges travel shorter distances and require less packages, allowing us to pass savings on to you. Please refer this document for complete information: bit.ly/2SDuhrk
@@HPSupport buyers I hardly ever use my printer. I was sent 3 extra ink packages that I cant use. At this point my printer is a piece of office decor. You can’t use these printers unless you purchase the monthly subscription which is pay by copy. HP is monitoring the use of copies not ink. Don’t buy this copy machine unless you want a monthly subscription.
@@ms.shunte8323 I have same printer 8020 is an awful printer, worst one ever had, the door is ridiculous to find open and than cartigage won't come out move to be removed
You're right they make you order ink so I did and be prepared to wait over a week or.more to receive it horrible service.
I cannot for the life of me figure out how to get to where the ink cartridges are supposed to go...it’s like the top is stuck and won’t lift up at all...HELP!!!
+Anya Kewley This document contains steps for replacing the ink cartridges: bit.ly/31sCott
It did not show how to take off the orange thing attached to the new cartridge and put it in the printer. Useless.
+Joyce Dyrector This document contains steps for replacing the ink cartridges: bitly.com/34cZvrO
It also doesn't show new users how to tell which cartridge needs replacing. Since the printer only comes with a cryptic visual manual, users have to figure out that you need to monitor this teensy-tiny icon on the screen that you need Millennial vision to see and a Millennial tech mindset to figure out. How would I know that without a manual... unless I was a techie? Nothing is user friendly for techno dummies, right down to figuring out how to remove the orange tape. Very presumptuous and confusing, not intuitive or user-friendly, and a total lack of directions. Otherwise, it's a nice printer though the color saturation isn't as good as I used to get on older HP printers.
@@HPSupport The document does not explain what steps to take to figure out which cartridges need replacing. All the screen says is to be sure to close the door. And the orange tabs are so hard to get off, I had to get a set of pliers and the guy next door to help me remove them.
worst company ever needing hp cartdriges is so stupid
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
May I know the printer you are using?
Let me know!
Regards,
HP Support
What a piece of junk. Only HP could put out a "helpful" vid that doesn't actually show you how to open the damn thing up. Good thing I wasn't in a hurry.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need help in replacing ink cartridges of your printer.
I will do my best to assist you.
Please refer this document to know about replacing ink cartridges: splr.io/6052cUZKw
Regards,
HP Support
I just throw mine away DONT NOT BUY HP PRINTERS THEY WILL ONLY LAST YOU 1-2 years…. I’m switching today! FUK HP
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
May I know the printer you are using?
Let me know!
Regards,
HP Support