It worked! I had a streak right down the center of my page vertically on every page I scanned. Followed these instructions and it now is perfect, no streak! Thank you!
You instructions are on point. Please do not change anything on your RUclips video. Not everyone is computer or equipment knowledgeable and they need to see every step. I was able to clean my printer in one step by doing everything you instructed in this video. So, I don't know what was causing the lines and I fixed the problem in my first go around. However, not every viewer will do this. I recommend to do all you instructed in one step and if it still does not work then you need to service your printer. This will save you time especially, if you are an impatience person and want to shorten the amount of time to resolve the issue at hand. Thank you again for your excellent video. Greatly appreciated! Mary Colon
I almost gave up trying to get the streak from my HP printer when using the ADF, this video was extremely helpful to a novice who have no tech skills to do this. Thank God I persevered and got it! I was about to return the printer to Costco tomorrow..
Hi Debbie, thanks for contacting! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
Thank you so much. I was told by a epson tech to send it in to the company to be repaired. I followed your advice which made a lot of sense. A simple cleanse on the rollers did the trick. Thanks again !
+Stanley Watts Glad to know that the video has helped you fix the issue. However, steps mentioned under the video are tested on HP printers. We would not be able to comment whether it would work on other brands every time.
Awesome video! I wasted close to an hour trying to get in touch with HP support only to get transferred to some other department. Thank you for making it.
Thanks! My husband usually takes care of stuff like this but he was not around to fix this time. I'm so proud I was able to do myself with this tutorial.
THANK YOU!! This was driving me nuts! I have an HP OfficeJet 4650 and Step 2 fixed my issue. As soon as I used the flashlight, I saw the problem. Never would have thought of that!
The strikes on my prints was driving me nut, found this video and i was able to resolve the issue with the third repair option. I AM very happy now ! Thanks a lot HP!!!
Thank you HP, you saved my sanity!!!!! I've had this printer for about 5 years now and this is the only real issue that I've had with it. Fixed it on the first try.
THANK YOU!!!! I have spent an hour trying everything I could think of and just by following these few simple steps, it is back scanning perfectly!! My printer was working properly but all of a sudden in the process of scanning many documents, it would scan but the font was so light, it basically looked like a blank page. There were no streaks or lines just basically a blank page. THANK YOU AGAIN!!!!!!!
Yes!!!!! The part about the flashlight did the trick. I had cleaned the scanner glass with a "e-Wipe", but that was not good enough. When I shined the flashlight, I saw the spot, used an eyeglass cleaning cloth along with eyeglass cleaner, and got the stubborn buildup of print carbon (or whatever that stuff is). It now works perfect!. I got rid of my last scanner for this problem!
Thank you so much. It worked on the first try! I was about to dismantle in an attempt to clean the rollers because I had streaks and lines galore. You saved me HP one Kenobi!
Thank you so much for creating your very helpful RUclips. Your step-by-step instructions, both audio and visual, were easy to follow. I was able to fix the vertical streaks in your Step 2 instructions. My scanned documents and photo copies no longer have streaks.
Excellent Video. Kept getting lines on top loader (ADR). Didn't know what ADR was or how to fix but this step by step showed me how and the lines are gone. Thanks for posting!
Hi John, thanks for contacting! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
Yes, it worked. I have been with his problem for two weeks. I did exactly what you suggested it it worked on my two HP all-in-one. Amazing one can get angry for something can be solved over the internet. Thanks.
Thank you - this video showed me exactly what I needed to do and after trying all kinds of other things, this worked - clean your glass surface and you will not have streaks.
Hi Walt, thanks for contacting! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
The tutorial helped solve my printer issue....I just cleaned all mentioned parts though i wasnt noticing any dirty and...loh... the problem vanished!..Much Thanks.
+ JazTrance I am so glad that the video was helpful to get the issue resolved, remember HP Support is always there to fix all your issues. You can contact HP Phone Support using this link: www.hp.com/contacthp for further assistance.
Thank you, thank you, thank you to the nth power. I was about to buy another printer. Your step by step solution help TREMENDOUSLY to solve my streaking problem.
Thank you, I have resolve this issue by following the steps in the video. Most importantly, you have to tally the line on the printed paper with the document feeder and keep cleaning it 4-5 times and it's done!
Thank you for sharing your ideas on fixing the vertical line issue. The first step of unplugging and resetting worked perfectly. You made it an easy fix.
Perfect! I was close to replacing the printhead which would have been expensive and was unaware of the scanner glass area until viewing your video. Now streaks are gone! Thank you!
RE: Scan & copy lines on newer HP printer/scanner...I suspected the problem was dirt/smudge on the smaller class (ADF) window but I tried cleaning it repeatedly to no avail. Used Q tip on rollers, pad, guides and wiped the glass several times carefully with microfiber. Even used computer compressed air. Turned out there was a tiny black ink smudge--only visible at an angle with flashlight. Damp cloth on the EXACT SPOT removed it. Suspect it was caused by scanning a doc with still-tacky black gel ink. Note to self: docs must be thoroughly dry before scanning!
This worked after a couple of tries. The only thing was I could not find out was how to get to my rollers but I cleaned everything else and that fixed it. Thank you
my sccaner was not working properly h=and giving me a hard time but after following this video step by step it works amazingly in few minutes thanks #HPSUPPORT
Thanks so much this helped with my HP Officejet Pro 8615 which was showing a black line on scanned items!!! Turns out this black line was on that white stripe on the lid. After scrubbing it off gently for a few minutes my scanner can now scan without any lines!
Hi David, thanks for contacting! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
Thanks, worked. My problem was marks on the scanning glass. I did not have to watch the entire video. When I saw the info on this area I knew. Would watch the entire video if needed next time.
NICE!! There was in on the white strip under the scanner lid, (scanner glass strip) which is what was causing the stripes.. I didn’t need to unplug it & plug it in over & over again. I have an HP 3830
Wow, thank you so much. I reluctantly watched this video, sure that the problem lay within the printer somewhere inaccessible and discovered that a simple cleaning resolved my issue 100%. Who knew a drop of corrector fluid could create a continuous line on my scans and copies?
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Very helpful, I thought my printer was defective, until I went in with a flashlight and saw the tiny speckles of glue that were deposited by the ADF-scanned paper. Thanks HP!
I bought an OfficeJet Pro 8600 brand new and brought it home. The feature I bought it for was the ADF and duplexing. The printer's ADF, out of the box, would feed the documents unevenly, causing all scans to be crooked. I brought it back to the store and exchanged it for another new OfficeJet Pro 8600. It had the exact same problem. I contacted HP Tech Support IMMEDIATELY and did not get any helpful response. The scanner/printer has been babied for three years. It has always been kept clean and well cared for. Two months ago the duplexing (two-sided scanning) feature stopped working; it would jam the scanned document every time. Now the ADF does not work at all. Every document I try to scan is mangled. The problem is the same problem I complained about when I bought the scanner: the documents are fed unevenly - but now the problem has gotten worse so that the documents get jammed and mangled. HP should have issued a recall on the OfficeJet Pro, it is a terrible machine and never has performed properly. I will never buy another HP product. It's too bad, my 1990's era LaserJet still works like a champ. Carly Fiorina destroyed this company.
Hi Paul, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
Very informative and detailed video. I tried all of the steps demonstrated in the video without stopping in between. My scanner now scans cleanly, although I'm not sure of which step fixed it. I do know that the unplugging of the unit didn't work.
Thanks for the video although I think "how to load paper" should be another video. For me it was like watching the sloth in Zootopia..."wait for it"..., but I was able to fix the problem. Thank you!
Hi Aniq, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a scanning issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3sC1y7h Binu - Social Media Tech Support
+pedsrads Please refer this document to know about loading papers: bitly.com/2NkcJel and to know about printing test page, please follow the guidelines in this document: bitly.com/2BLZzpl
Can you guys please implement waste ink reservoir instead of sponges - or make that area easily extractable/replacable for the user without the need to open the printer loosing warranty? The inks have a habit to mess the printer hard on the inside, resulting in much more frequent head cleanings. In fact the first thing that I do, after purchasing HP printer, is to disassemble it and connect/extract the loose ends of the pump through the drilled holes on the outside in a bottle. Then - the machine works like magic. This is probably the only thing I miss from HP.
+Joe The 3rd step you are referring to The Automatic Document Feeder or ADF is a delicate part of your HP multifunction product that could get damaged if the usage of the unit is not the most appropriate: bit.ly/2iZSEMN
![KSI - Dirty [Official Visualiser]](http://i.ytimg.com/vi/VoDh1h1dPUE/mqdefault.jpg)
It worked! I had a streak right down the center of my page vertically on every page I scanned. Followed these instructions and it now is perfect, no streak! Thank you!
+Kathryn Drakeley Glad to know that the video has helped you fix the issue!!
You instructions are on point. Please do not change anything on your RUclips video. Not everyone is computer or equipment knowledgeable and they need to see every step. I was able to clean my printer in one step by doing everything you instructed in this video. So, I don't know what was causing the lines and I fixed the problem in my first go around. However, not every viewer will do this. I recommend to do all you instructed in one step and if it still does not work then you need to service your printer. This will save you time especially, if you are an impatience person and want to shorten the amount of time to resolve the issue at hand.
Thank you again for your excellent video. Greatly appreciated!
Mary Colon
I almost gave up trying to get the streak from my HP printer when using the ADF, this video was extremely helpful to a novice who have no tech skills to do this. Thank God I persevered and got it! I was about to return the printer to Costco tomorrow..
+Patricia Wilson I am glad to know that the video has helped you fix the issue.
Still relevant in 2023! Fixed the line down the left side of copies and scans.
Finally some one explain with details where to clean the issues with the top scanner...thanks so much
The first 3 minutes of your video fixed the lines appearing on my copies. Thank you!
Hi Debbie, thanks for contacting!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Thank you so much. I was told by a epson tech to send it in to the company to be repaired. I followed your advice which made a lot of sense. A simple cleanse on the rollers did the trick. Thanks again !
+Stanley Watts Glad to know that the video has helped you fix the issue. However, steps mentioned under the video are tested on HP printers. We would not be able to comment whether it would work on other brands every time.
I cannot believe how easily this resolved the vertical line down the center of my documents. Thank you. What a difference!
+Kimberly Shettler Glad to know that the video has helped you fix the issue.
Awesome video! I wasted close to an hour trying to get in touch with HP support only to get transferred to some other department. Thank you for making it.
+Cesar Bocanegra I am glad to know that the video has helped you fix the issue.
Thanks! My husband usually takes care of stuff like this but he was not around to fix this time. I'm so proud I was able to do myself with this tutorial.
+Jurz I am glad to know that the video has helped you fix the issue.
THANK YOU!! This was driving me nuts! I have an HP OfficeJet 4650 and Step 2 fixed my issue. As soon as I used the flashlight, I saw the problem. Never would have thought of that!
+Kopf Consulting I am glad to know that the video has helped you fix the issue.
The strikes on my prints was driving me nut, found this video and i was able to resolve the issue with the third repair option. I AM very happy now ! Thanks a lot HP!!!
+joser ramirez I am glad to know that the video has helped you fix the issue.
Thank you HP, you saved my sanity!!!!! I've had this printer for about 5 years now and this is the only real issue that I've had with it. Fixed it on the first try.
+us3531mc I am glad to know that the video has helped you fix the issue.
THANK YOU!!!! I have spent an hour trying everything I could think of and just by following these few simple steps, it is back scanning perfectly!! My printer was working properly but all of a sudden in the process of scanning many documents, it would scan but the font was so light, it basically looked like a blank page. There were no streaks or lines just basically a blank page. THANK YOU AGAIN!!!!!!!
+PC User That is wonderful to hear! I'm happy that it helped. :)
Nicely done, and very helpful. Removing power cord, waiting 30 seconds, replacing power cord solved my streaking problem -- thank you!
+John Holz I am glad to know that the video has helped you fix the issue.
Yes!!!!! The part about the flashlight did the trick. I had cleaned the scanner glass with a "e-Wipe", but that was not good enough. When I shined the flashlight, I saw the spot, used an eyeglass cleaning cloth along with eyeglass cleaner, and got the stubborn buildup of print carbon (or whatever that stuff is). It now works perfect!. I got rid of my last scanner for this problem!
+BCRSIX Glad to know that your issue is fixed!!
Thank you so much. It worked on the first try! I was about to dismantle in an attempt to clean the rollers because I had streaks and lines galore. You saved me HP one Kenobi!
+Patrick Estwick The Force is strong in you Padawan. Keep strong!
Ughhh... now the harrassing emails can stop. THANK YOU!
+Aundraya Dancy Welcome.
Thank you so much for creating your very helpful RUclips. Your step-by-step instructions, both audio and visual, were easy to follow. I was able to fix the vertical streaks in your Step 2 instructions. My scanned documents and photo copies no longer have streaks.
+Francine Raub We are glad to know that your issue is resolved. Thank you so much for your valuable feedback.
Excellent Video. Kept getting lines on top loader (ADR). Didn't know what ADR was or how to fix but this step by step showed me how and the lines are gone. Thanks for posting!
Hi John, thanks for contacting!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Yes, it worked. I have been with his problem for two weeks. I did exactly what you suggested it it worked on my two HP all-in-one. Amazing one can get angry for something can be solved over the internet. Thanks.
+Pastori Masanja Balele I am glad to know that the video has helped you fix the issue.
Thank you - this video showed me exactly what I needed to do and after trying all kinds of other things, this worked - clean your glass surface and you will not have streaks.
Thank you!!
Your suggestion and direction to recalibrate the scanner was the fix for my problem. WELL DONE. Thanks
Hi Walt, thanks for contacting!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
The first step worked perfectly. I saw the lines after updating the software. Thanks.
+Anita Worden Glad to know that the video has helped you fix the issue.
The tutorial helped solve my printer issue....I just cleaned all mentioned parts though i wasnt noticing any dirty and...loh... the problem vanished!..Much Thanks.
+Jairos Muchayiyana I am glad to know that the video has helped you fix the issue.
After multiple tries, finally worked! May I suggest that you tell readers that using eyeglass cleaner that contains isopropyl alcohol is OK.
+ JazTrance I am so glad that the video was helpful to get the issue resolved, remember HP Support is always there to fix all your issues. You can contact HP Phone Support using this link: www.hp.com/contacthp for further assistance.
This is just so amazing! I was having this problem the whole time until I found your video!
More informative videos!
From Philippines
+John Lebajan Jr. Glad to know that the video has helped you fix the issue!!
Huge help saved me a lot of time
Thank you, thank you, thank you to the nth power. I was about to buy another printer. Your step by step solution help TREMENDOUSLY to solve my streaking problem.
Took a few tries to clean the ADF feed parts, but it worked.
Thank you!!
+faLsefaLLaCy Glad to know that the video has helped you fix the issue.
Wow, this actually helped! Thank you for providing such a detailed, resourcefully, instructional video on how to resolve this issue.
+N Morris it is really good to know that the video helped and appreciate your feedback.
Thank you, I have resolve this issue by following the steps in the video. Most importantly, you have to tally the line on the printed paper with the document feeder and keep cleaning it 4-5 times and it's done!
+TY Chong Glad to hear you were able to get things working:)
Thank you for sharing your ideas on fixing the vertical line issue. The first step of unplugging and resetting worked perfectly. You made it an easy fix.
+Jerry Honas Glad to know that the video has helped you fix the issue.
Thank you! Fixed the black streak on round 2!
Appreciate this video very much! Very informative and very simple with clear instructions and organized information. Thank you
Found a small smudge on the glass and rubbed it off and the black line disappeared. Great video!
+Shawn McTarsney I am glad to know that the video has helped you fix the issue.
Perfect! I was close to replacing the printhead which would have been expensive and was unaware of the scanner glass area until viewing your video. Now streaks are gone! Thank you!
Cath Mires You're most welcome!
RE: Scan & copy lines on newer HP printer/scanner...I suspected the problem was dirt/smudge on the smaller class (ADF) window but I tried cleaning it repeatedly to no avail. Used Q tip on rollers, pad, guides and wiped the glass several times carefully with microfiber. Even used computer compressed air. Turned out there was a tiny black ink smudge--only visible at an angle with flashlight. Damp cloth on the EXACT SPOT removed it. Suspect it was caused by scanning a doc with still-tacky black gel ink. Note to self: docs must be thoroughly dry before scanning!
Thanks this was very helpful, I was almost going to throw this printer out the window.
My issue was resoled with the first repair option.
Leo Latin I'm happy to be of assistance!
This was very helpful and eliminated by problem!
OMG Thank you so much!!! thought my new printer had a glitch!!! Now its fine after I followed the tutorial.
+Janice Garcia Glad to know that the video has helped you fix the issue.
Thank you! It worked like a charm!! No more streaking on my scans!!!
+judygw7 Glad to know that the video has helped you fix the issue.
This worked after a couple of tries. The only thing was I could not find out was how to get to my rollers but I cleaned everything else and that fixed it. Thank you
+Cynthia Gamage I am glad to know that the video has helped you fix the issue.
Absolutely brilliant...there was a mark on the class. So simple to fix once you know ( eyeroll)....
+Jayne Williams-Hinterhoelzel Glad to know that the video has helped you fix the issue.
This was so helpful and fixed my vertical lines on my printer. Thank you!
+Christian Guidry Glad to know that the video has helped you fix the issue.
my sccaner was not working properly h=and giving me a hard time but after following this video step by step it works amazingly in few minutes thanks #HPSUPPORT
+saim saleem Glad to know that the video has helped you fix the issue.
Thanks so much - your instructions helped me resolve the problem!
+Bob Schackner Glad to know that the video has helped you fix the issue!!
Thanks so much this helped with my HP Officejet Pro 8615 which was showing a black line on scanned items!!! Turns out this black line was on that white stripe on the lid. After scrubbing it off gently for a few minutes my scanner can now scan without any lines!
+lAmyHotchicl Glad to know that the video has helped you fix the issue.
Thank you, successful! For me, it was the second part that resolved the streak problem. Clear, informative and helpful video, thanks again🙂
Hi David, thanks for contacting!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Excellent, clear and very helpful. Solved the problem.
+Irena Makarushka Glad to know that the video has helped you fix the issue.
Thank you so much! This fixed my scanning issues!
+Andrew Tamez Glad to know that the video has helped you fix the issue!!
Very helpful. Thanks.
Thanks! Restart worked a charm!
+Raymond Clarke I am glad to know that the video has helped you fix the issue.
Cleaned per step 2 on my MFP m130fw, problem fixed. Could not even see the debris. Good, helpful video.
+Stan Kochman Glad to know that the video has helped you fix the issue.
Thanks. Cleaning instructions worked!
+karenshira Glad to know that the video has helped you fix the issue!!
The first problem solving procedure worked.Thanks
+Beth Hito I am glad to know that the video has helped you fix the issue.
Thanks, worked. My problem was marks on the scanning glass. I did not have to watch the entire video. When I saw the info on this area I knew. Would watch the entire video if needed next time.
+frank alto I'm happy to hear the video helped you.
NICE!! There was in on the white strip under the scanner lid, (scanner glass strip) which is what was causing the stripes.. I didn’t need to unplug it & plug it in over & over again. I have an HP 3830
+Megan R Somarriba I am glad to know that the video has helped you fix the issue.
Wow, thank you so much. I reluctantly watched this video, sure that the problem lay within the printer somewhere inaccessible and discovered that a simple cleaning resolved my issue 100%. Who knew a drop of corrector fluid could create a continuous line on my scans and copies?
+Patricia Anda I am glad to know that the video has helped you fix the issue.
This video was very helpful! I had no idea that fixing this issue would be so simple. Step 2 fixed my problem.
+Jennifer Goode I am glad to know that the video has helped you fix the issue.
This was SO HELPFUL and solved all streaking issues I had. Thank you very much.
+Christina Richter I am glad to know that the video has helped you fix the issue.
Whew! My problem is over. Thank you : )
+Annette Seletzky Glad to know that the video has helped you fix the issue.
Excellent! The video resolved my problem, dirty rollers was my problem.
+Gregory Green I am glad to know that the video has helped you fix the issue.
This was helpful, fixed my issue. Thank you
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Thank you SO MUCH for helping me , help myself. Copies, clear now and machine clean.
Sweet
+Barbara Singer-Boocher I am glad to know that the video has helped you fix the issue.
It works and really helpful. I was about to call a printer engineer. 👍 Thanks
+Santosh Sanas Glad to know that the video has helped you fix the issue.
Very helpful, I thought my printer was defective, until I went in with a flashlight and saw the tiny speckles of glue that were deposited by the ADF-scanned paper. Thanks HP!
zrogon You're welcome!
Re-calibration fixed the problem for me, thanks!
+Len Davidson You're welcome. I'm glad to hear you were able to get things working!
I bought an OfficeJet Pro 8600 brand new and brought it home. The feature I bought it for was the ADF and duplexing. The printer's ADF, out of the box, would feed the documents unevenly, causing all scans to be crooked. I brought it back to the store and exchanged it for another new OfficeJet Pro 8600. It had the exact same problem. I contacted HP Tech Support IMMEDIATELY and did not get any helpful response. The scanner/printer has been babied for three years. It has always been kept clean and well cared for. Two months ago the duplexing (two-sided scanning) feature stopped working; it would jam the scanned document every time. Now the ADF does not work at all. Every document I try to scan is mangled. The problem is the same problem I complained about when I bought the scanner: the documents are fed unevenly - but now the problem has gotten worse so that the documents get jammed and mangled. HP should have issued a recall on the OfficeJet Pro, it is a terrible machine and never has performed properly. I will never buy another HP product. It's too bad, my 1990's era LaserJet still works like a champ. Carly Fiorina destroyed this company.
This video helped a lot! Even though it's 2020, it still served its purpose. Thanks!
+Amanda W I am glad to know that the video has helped you fix the issue.
It took two tries with windex on the scanner window to get the streak out - it finally worked! BTW, I think I can load copy paper already.
+H stuff I am glad to know that the video was useful to you.
Wow the 15 second first step helped
Hi Paul, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
@@HPSupport thanks i really appreciate the clarity of the video.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Awesome video. Worked like a charm. Thanks so much!!!!
Lucia Hasbun I'm happy to be of assistance!
Thank you so very much for this tutorial! I am so grateful.
+Greta Farina Glad to know that the video has helped you fix the issue.
Very informative and detailed video. I tried all of the steps demonstrated in the video without stopping in between. My scanner now scans cleanly, although I'm not sure of which step fixed it. I do know that the unplugging of the unit didn't work.
Steve Holloway Glad to be able to help!
This was extremely helpful. Thank you.
+Harsha Marti Glad to know that the video has helped you fix the issue.
WORKED! Thank you!
+John Femiano Glad to know that the video has helped you fix the issue!!
EXCELLENT Tutorial!! One of the best and most detailed I've come across on the net!! Keep up the great work!!
Thank you. Very helpful and solved my problem.
+Glad to know that the video has helped you fix the issue.
Brilliant thanks, sorted my printer issue out straight away
+Lucy Phillips I am glad to know that the video has helped you fix the issue.
Thank you so much for this tutorial! I totally fixed my printer at my job thanks to you. Keep up the great work!!!
+Mona Williams You are very welcome! You keep up the good work too, being the office fix-it lady!
Very helpful - Problem Solved - Thank you
+Janet Daniels I am glad to know that the video has helped you fix the issue.
great video. this solved issues I have had on and off for years with the 8600
+Bill Brinkerhoff I am glad to know that the video has helped you fix the issue.
Thanks for the easy to follow instructions! The problem is fixed.
Barbara R. Glad we could help!
Unplugging and plugging it back in worked perfectly. Thanks sooooo much!!!!!
+HolyLand Fan I am glad to know that the video has helped you fix the issue.
Thanks for the video although I think "how to load paper" should be another video. For me it was like watching the sloth in Zootopia..."wait for it"..., but I was able to fix the problem. Thank you!
+J Abell Glad to know that the video helped! Thanks for your feedback.
Anazing! Thanks for the tip, did exactly what you showed and cleaned off streaks in my copy assembly
Hi Aniq, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
This was great thanks!
+robin krieger Glad to know that the video was so useful to you!!
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a scanning issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3sC1y7h
Binu - Social Media Tech Support
Would you be able to clarify how to load paper and print a test copy?
+pedsrads Please refer this document to know about loading papers: bitly.com/2NkcJel and to know about printing test page, please follow the guidelines in this document: bitly.com/2BLZzpl
Can you clarify how to turn the printer on?
Great tutorial! I wouldn’t have thought to reset the copier as a first step, but that’s all it took!
+Joseph Streff I am glad to know that the video was useful to you.
Thank you! That fixed my problem! Easy Peezy!
+Isabel Ochoa Glad to know that the video has helped you fix the issue.
Thank you! Worked like a charm!
+Kevin Goins I am glad to know that the video has helped you fix the issue.
Excellent video and it helped me resolve my issue!
+Hamdi Ceylan I am glad to know that the video has helped you fix the issue.
Can you guys please implement waste ink reservoir instead of sponges - or make that area easily extractable/replacable for the user without the need to open the printer loosing warranty? The inks have a habit to mess the printer hard on the inside, resulting in much more frequent head cleanings. In fact the first thing that I do, after purchasing HP printer, is to disassemble it and connect/extract the loose ends of the pump through the drilled holes on the outside in a bottle. Then - the machine works like magic. This is probably the only thing I miss from HP.
Great idea. They don't seem to put much brainpower into design and engineering, especially when it comes to maintenance access... Douy!
Thanks, this worked great!
+Tony Tric Glad to know that the video has helped you fix the issue.
The 3rd step is always the cause for me.
+Joe The 3rd step you are referring to The Automatic Document Feeder or ADF is a delicate part of your HP multifunction product that could get damaged if the usage of the unit is not the most appropriate: bit.ly/2iZSEMN
Very useful video. I solved my problem. Thank you!
+Belle Femme I am glad to know that the video has helped you fix the issue.
This was awesome and fixed my problem. Thank you so much.
+T B Glad to know that the video has helped you fix the issue.
Worked great! Thank you!
+Matt Duckworth I am glad to know that the video has helped you fix the issue.