I skipped level 1 and went straight to level 2 support on my first IT job. Small IT company taught me level 2 while they watching me, and I watching them do the job. Coworkers said I was so lucky to land a job on level two with no experience😁💪🏽
I worked in level 1 2009 to 2011....went to school...went into level 2 from 2014 to 2016...and then finally hit level 3 april of this year as a system admin. It's a long journey but definitely pays off
I used to be Level 3 in Networking, and I became level 2 purely because I needed human interaction I could not take staring into display anymore because 95% of the time everything worked without problems. Im more happy in level 2 field, helping others out but also doing level 3 tasks.
I dont mean to be offtopic but does anybody know a way to get back into an Instagram account..? I somehow forgot the password. I appreciate any tricks you can give me!
@Casey Reid Thanks for your reply. I found the site thru google and Im waiting for the hacking stuff atm. I see it takes a while so I will get back to you later with my results.
Hi, I am so happy that I found your videos. I completed my bachelor's and masters in Information and communication technology. I'm a fresher & didn't have a clear idea about how the total system of IT works. With your videos I cleared so many doubts and you helped me in preparing for the IT support & service desk interviews. Thanks for being there with your videos by aiding people like me in gaining knowledge about how the real time IT works.
This week, I will have my second job interview for a traineeship at an IT company, where I will be placed on helpdesk for the first year. This video was very helpful!
@@brash_.._brash4600 It went great! Absolutely great. I am now employed as a senior IT Support Engineer at a major university in the Netherlands I would simply advise to watch the videos of CS50 of Harvard Uni (available on RUclips) What they asked me about... I am not to sure. Generic IT questions like "what is a PST file" or "what is WiFi and how does it work". The description that is given in this video is purely his experience in my opinion though. In bigger organisations this LVL 1-2-3 is completely bogus.
I have a passion for IT and helping others for IT related issues but I only have basic knowledge. I was looking for an IT job. But couldn't decide where to start. You have explained everything clearly and now I am going to start with Level 1 IT support. I have 100% confident that I can do the job with a minimal supervision. Thank you so much for much for the video.
You got this, don't worry. I'm a level 3 engineer and I still feel like I have a basic knowledge. We are also now promoting a level 2 engineer to join us, since he has the desired knowledge. It's just he thought he wouldn't make it (that's why he applied for level 2). All I am saying is go for it, you have nothing to lose. :)
This video was helpful on learning about how it is layed out in companies. I’m in college for computer support specialist and from this video I think I’d want to be Level 2 because I know I’m learning things for like level 3 like server administration and database management I feel level 2 sound like something I’d enjoy more with fixing computers in person in a company. Thanks for the video!
I’ve worked level 1 & 2 for 3 and a half years and while working level 1, I’ve had a few calls from level 2 staff out there asking for advice or doing some server fixes for them remotely. Level 1 seems underestimated, considering how much they can fix from a single call (depends on workplace tho)
Depends on the company and structure. When I started with the buisnesss I work for they basically gave you work on what you could handle I was dumped into server work which was not out of my range that I could coupe with as I had a few years of domestic support . Structure has changed a lot now as business has grown. Dedicated level 1 helpdesk team now . Good and bad. I like to say garbage in garbage out if I get garbage tickets from L1 and L2 then it wastes alot of my time. It’s critical that level 1 knows hoe to log tickets to standard
I'm a level 1 at Intel, I'm studying Industrial Design haha, has nothing to do with IT and I obviously have 30 times more experience in design but I like learning new stuff and although it's only a level 1 job, It's definitely rewarding, you learn something new every day
It is very broad especially in small companies, in my case, my first it job was for a small machining company. I was hired as level one with ABISMAL pay, i did everything there, from base level trouble shooting to accounting software administration, to switch configs. Great experience but do be aware in a lot of jobs, you will be expected to do much more then you are hired/paid for. I do not regret my choices, i would not trade the experience i gained there for anything else
I'm a level 1, 2 and 3, basically do all the jobs, from creating user accounts, building laptops to building servers, setting up switches, configuring firewalls etc.
Razgridzero hi, what do you specialise in? I have been considered for a lvl 3 role in Unix data and SQL officer. But I am a lvl 2 system admin, with little skills in unit or sql.
i feel a lot more comfortable helping out some1 in person, actually being there and seeing the problem with my own eyes, maybe its because i've had too many questions that were a bit out of level 1 range and its really hard to explain some of the more advanced issues.
I know this is several months old, but I completely agree. I worked at a local dried fruit company as an IT tech intern and would occasionally need to do some remote tech support. It was frustrating at times for both the end-user and myself. Sometimes I would need to support users who were tech illiterate (not criticizing them) and who would use a computer once in a blue moon for their job.
I think in the actual work place the level system can be quite different. I have seen Level 1 people maintaining system account, in the old lotus notes email, people at level 1 is fully responsible for creating Lotus Notes IDs, password recovery in that system, creating both AD accounts, linux accounts, solving lotus notes email issues. Level 2 can be responsible for managing all type of system including paging, phone, network connectivity, some program of switches etc, printer configuration, working on DHCP reservation. On level 3, SOE development, server service pack patch, capacity planning etc. Then network infrastructure is on a complete different level.
I just started my first IT job with no experience or IT education. I’m basically below level 1 just imaging laptops for customers and organising deliveries. I’m hoping to move onto level 1 in a few months if I can learn on the job as I really like IT. Thanks for the informative video.
That is wild. I have no degree, no certs no nothing and i got a level 1 helpdesk job... sell yourself in the interview and you’ll land a job within your skill set. With your skills from your certs you should be at least level 2 or 3. But again gotta start somewhere. Know your worth and keep climbing!!
I'm a Level 2/3 as my role mainly involves making sure sites don't go down , project work and Networking , also in terms of resolving issues I have to think what is beneficial for the users and site not just individuals
Great video. About to start a course that'll get me 7 IT qualifications. I feel confident about the course, but I've actually zero clue about IT careers. This was a great introduction!
Thank you so much! Just entered the industry but had no idea what the job segregation and levels are. Now knowing things are so clear and so universal in IT industry, I feel relieved and amazed how things are defined and organized. Thanks Emilio! (I hope I type your name right! )
Some companies (typically smaller staff teams) have a discreet level 4. Level 4 would be advanced billing such as dealing with and processing manual refunds for products or services, investigating chargebacks and service outages, level 1-3 is mostly knowledge related, above that is trust and attitude towards the company as you're getting into management level. Coming from a level 4, it's worth it if you can bear the stress it'll generate initially, it eventually all becomes muscle memory and good fun.
Thank you for providing enough info about Technical support profile, actually i want to know about this career and you have explained in brief way and god bless you in every moment of your life....
sometimes level 1 and level 2 go hand in hand so if you think you're just going to do level two and not change people's passwords or other simple things that's not the case you will even if sometimes there's a level one help desk or a level one and a half or whatever they call it there will be times when people will ask you for help for simple things, its just part of the job
As a mom staying at home ; what’s your advice to me to work only from home remotely in IT and what type of courses in IT will be good for me ? Is help desk analyst same as IT support ?? Which one related to assemble computers devices and fix them with tools ?? Because I don’t like to fix or assemble computers devices …any advices please 🙏🏻🙏🏻
Depends on the actual job. In general, if you work in IT support for your company, you will provide tech support for the employees in your place of work.
Thank you, Sir. Every second of this video would definitely make a difference. However, I would like to know, is that mandatory to start from scratch to get into system administrator or network administrator role, or can we learn these concepts and apply for the above roles specified. Elaborated answer would help me. Thanks in advance.
Inregards to certifications you can have them at all levels of support. Having certs doesnt automatically guarantee a level 3 position if you have no experience unfortunately.
very informative, got an interview in a few hours over the phone for service desk in Budapest. Im so excited but nervous since I never done a job like that before and I live in UK. However I was always the first person people would ask for help solving IT issues. Wish me luck
I wish HR people would think of the levels in this way, I'm getting knocked back from level 1 because I don't have experience and my CCNA straight out of my diploma.
I got a job in npc helpdesktop.i have done CCNA and want to go in it technical.is it technical or should I choose another job role.is there any change to grow in this profile like L1,l2.
Hey man i get what youre saying about L1 not knowing how to fix it but what if you are well versed in your position but your manager tells you to stay in your scope as an L1. I find myself getting this treatment all the time. As being one of the most knowledgable L1 analyst at my desk my manager will always tell me thats L2 job you dont need to be doing that.... but how do you expect me to stand out from the pack and “graduate” if youre not able to fully show your skillset?
Wow!! I am in Scotland. I have a BSc degree in IT, also a PgCert. in IT College Lecturing. I have worked in 1st line and 2nd line (desktop support) for over 15 years with a little IT Projects exposure. Despite all this, and the fact that I am really good at IT, I am unable to secure a full 3rd line server admin role, after applying for literally hundreds these past 6 years. I do find that females in Scotland are massively discriminated against in IT, treated as 2nd class to men. That's my experience.
You needs to let people know you can handle projects and the know how on sever or network. All your experiences let people think you only have desktop experience.
Your bigger issue is most likely lack of real world hands on experience with server Administration which college doesn't teach. Thats is why college degrees weren't really built for the IT field when working in support and infrastructure roles. IT is mostly based around experience and having that real world hands on job skill set. You need to build a home lab, job shadow the system Admins to really gain hands on experience. Getting certified helps out a lot as well.
Very nicely explained 👍👍👍 Sir, can you please help me with a few common IT technical support interview questions? I have an upcoming interview this week.
@@jansherkhan2609 I did my best. But they were looking for a guy with ITSM and related work experience. Although, I studied about ITSM, I didn't have the relevant experience they were looking for. 🙁
Level 1: Can I take your information? Level 2: Can you reboot your computer? Level 3: The additional router you introduced to the network is acting as a rogue DHCP server.
![What Does IT Support Do? Level 1, Level 2, Level 3 Escalations [Overview]](http://i.ytimg.com/vi/AfeuTK2SF_I/mqdefault.jpg)
I skipped level 1 and went straight to level 2 support on my first IT job. Small IT company taught me level 2 while they watching me, and I watching them do the job. Coworkers said I was so lucky to land a job on level two with no experience😁💪🏽
Thats great Israel!! I actually had a similar experience which was great 👍 Thanks for your comment
Where did you find that luck. Save me a few steps, pls.
Same as me lvl 2 . But get paid as a lvl 1 😢.
Same here I'm looking to aim for level 3! Go hard or go home :D
What your resume? Do you have degree?
I worked in level 1 2009 to 2011....went to school...went into level 2 from 2014 to 2016...and then finally hit level 3 april of this year as a system admin. It's a long journey but definitely pays off
thanks for the comment, appreciate it. Good to here it paid off!!
hear*
ladyxandria taking technical calls is related to L1 ?
I skipped straight to lol 2 after uni as a first job
Does level 1 pay well
I used to be Level 3 in Networking, and I became level 2 purely because I needed human interaction I could not take staring into display anymore because 95% of the time everything worked without problems. Im more happy in level 2 field, helping others out but also doing level 3 tasks.
I dont mean to be offtopic but does anybody know a way to get back into an Instagram account..?
I somehow forgot the password. I appreciate any tricks you can give me!
@Logan Jalen instablaster :)
@Casey Reid Thanks for your reply. I found the site thru google and Im waiting for the hacking stuff atm.
I see it takes a while so I will get back to you later with my results.
@Casey Reid It worked and I now got access to my account again. I am so happy:D
Thanks so much, you saved my account !
@Logan Jalen happy to help :)
"service desk superhero" -- the best book on I've found on IT support.
Really bro? SHould i buy the book?
@@swizzblade9995 up to you
@@kn0bster Stfu
Thanks.
Hi, I am so happy that I found your videos. I completed my bachelor's and masters in Information and communication technology. I'm a fresher & didn't have a clear idea about how the total system of IT works. With your videos I cleared so many doubts and you helped me in preparing for the IT support & service desk interviews. Thanks for being there with your videos by aiding people like me in gaining knowledge about how the real time IT works.
This week, I will have my second job interview for a traineeship at an IT company, where I will be placed on helpdesk for the first year. This video was very helpful!
How did the interview went? And what did they ask about you?
@@brash_.._brash4600 It went great!
Absolutely great. I am now employed as a senior IT Support Engineer at a major university in the Netherlands
I would simply advise to watch the videos of CS50 of Harvard Uni (available on RUclips)
What they asked me about... I am not to sure. Generic IT questions like "what is a PST file" or "what is WiFi and how does it work".
The description that is given in this video is purely his experience in my opinion though.
In bigger organisations this LVL 1-2-3 is completely bogus.
I have a passion for IT and helping others for IT related issues but I only have basic knowledge. I was looking for an IT job. But couldn't decide where to start. You have explained everything clearly and now I am going to start with Level 1 IT support. I have 100% confident that I can do the job with a minimal supervision. Thank you so much for much for the video.
You got this, don't worry. I'm a level 3 engineer and I still feel like I have a basic knowledge. We are also now promoting a level 2 engineer to join us, since he has the desired knowledge. It's just he thought he wouldn't make it (that's why he applied for level 2). All I am saying is go for it, you have nothing to lose. :)
thanks! you'll do great!
This video was helpful on learning about how it is layed out in companies. I’m in college for computer support specialist and from this video I think I’d want to be Level 2 because I know I’m learning things for like level 3 like server administration and database management I feel level 2 sound like something I’d enjoy more with fixing computers in person in a company. Thanks for the video!
I’ve worked level 1 & 2 for 3 and a half years and while working level 1, I’ve had a few calls from level 2 staff out there asking for advice or doing some server fixes for them remotely. Level 1 seems underestimated, considering how much they can fix from a single call (depends on workplace tho)
My first IT job I was doing level 2 stuff as a level 1 tech. They are definitely underestimated.
Level 1 is not underestimated. The thing you can solve in single call is usually easy.
You have this right: level 1 is where the action is. IT Support is changing radically, and the support organization is now critical for success.
Depends on the company and structure. When I started with the buisnesss I work for they basically gave you work on what you could handle I was dumped into server work which was not out of my range that I could coupe with as I had a few years of domestic support . Structure has changed a lot now as business has grown. Dedicated level 1 helpdesk team now . Good and bad. I like to say garbage in garbage out if I get garbage tickets from L1 and L2 then it wastes alot of my time. It’s critical that level 1 knows hoe to log tickets to standard
I'm a level 1 at Intel, I'm studying Industrial Design haha, has nothing to do with IT and I obviously have 30 times more experience in design but I like learning new stuff and although it's only a level 1 job, It's definitely rewarding, you learn something new every day
Did you need your bachelor's w them
It is very broad especially in small companies, in my case, my first it job was for a small machining company. I was hired as level one with ABISMAL pay, i did everything there, from base level trouble shooting to accounting software administration, to switch configs. Great experience but do be aware in a lot of jobs, you will be expected to do much more then you are hired/paid for. I do not regret my choices, i would not trade the experience i gained there for anything else
I'm a level 1, 2 and 3, basically do all the jobs, from creating user accounts, building laptops to building servers, setting up switches, configuring firewalls etc.
Ditto. Right off the bat. I didn't know it was so unusual
We all know the system administration struggles xD
@@BG_Electron at times I do like it as there is a lot of variety but you will never become a specialist in any area as there is too much to cover.
Good video. Makes me look back when I was at level 1, now I'm a IT support specialist L3. Thanks for sharing.
Thanks for your comment, really appreciate it.
Razgridzero hi, what do you specialise in? I have been considered for a lvl 3 role in Unix data and SQL officer. But I am a lvl 2 system admin, with little skills in unit or sql.
i feel a lot more comfortable helping out some1 in person, actually being there and seeing the problem with my own eyes, maybe its because i've had too many questions that were a bit out of level 1 range and its really hard to explain some of the more advanced issues.
I know this is several months old, but I completely agree. I worked at a local dried fruit company as an IT tech intern and would occasionally need to do some remote tech support. It was frustrating at times for both the end-user and myself. Sometimes I would need to support users who were tech illiterate (not criticizing them) and who would use a computer once in a blue moon for their job.
I think in the actual work place the level system can be quite different. I have seen Level 1 people maintaining system account, in the old lotus notes email, people at level 1 is fully responsible for creating Lotus Notes IDs, password recovery in that system, creating both AD accounts, linux accounts, solving lotus notes email issues. Level 2 can be responsible for managing all type of system including paging, phone, network connectivity, some program of switches etc, printer configuration, working on DHCP reservation. On level 3, SOE development, server service pack patch, capacity planning etc. Then network infrastructure is on a complete different level.
I just started my first IT job with no experience or IT education. I’m basically below level 1 just imaging laptops for customers and organising deliveries. I’m hoping to move onto level 1 in a few months if I can learn on the job as I really like IT. Thanks for the informative video.
Thanks for the comment. Hope all goes well in your IT learning!
Thats great. How's that kind of role advertised, please?
Good luck with your progress 👏
@@valentinoelgrande keywords would be, service desk, IT support specialist or MSP (managed service provider).
This is a Very good descreption. Thanks man!
Thanks for your comment., really appreciate it. Please subscribe if you want to see other videos I release.
I've been working in IT for the past three years..... TODAY is the day it all finally makes sense 😅😅😅🤣! Thank you so much, sir!
Great information.
I'm just starting out in IT.
Excellent video! Very clear explanation! Amazing! Thank you so much!
You are able to analyse the roles of each level of IT support, thats a great one buddy.
Thanks heaps for the nice comment.
I just got a level 1 job but I have my A+, network+ and security+
video gamer69 you gotta start somewhere man
Definitely not entry level
same here just got level One i have A,N, S+ and ITIL 4
Hi I'm studying A+ . With that could I be lvl 2 or 3
That is wild. I have no degree, no certs no nothing and i got a level 1 helpdesk job... sell yourself in the interview and you’ll land a job within your skill set. With your skills from your certs you should be at least level 2 or 3. But again gotta start somewhere. Know your worth and keep climbing!!
Great info, 5 years later still relevant!
I worked in Tier 1 and 2 support for 2.5 years and left to do Operations in FMGC. I'm getting back with the Google IT Certification
I'm a Level 2/3 as my role mainly involves making sure sites don't go down , project work and Networking , also in terms of resolving issues I have to think what is beneficial for the users and site not just individuals
Great video.
About to start a course that'll get me 7 IT qualifications. I feel confident about the course, but I've actually zero clue about IT careers.
This was a great introduction!
Working in call centers i know how u can bounce around, but is up to you to learn, you could be good somewhere and bad somewhere else
Thank you so much! Just entered the industry but had no idea what the job segregation and levels are. Now knowing things are so clear and so universal in IT industry, I feel relieved and amazed how things are defined and organized. Thanks Emilio! (I hope I type your name right! )
glad it helped! thanks for the comment. Yep, name was spelt correct 😀
The video is very helpful. Full of Information about L1,L2 & L3. My doubts were cleared. Thank you.
Thanks for your comment, really appreciate it!
Excellent.... Precise..... Short clip....... comprehensively covered
Thanks for your comment, and glad you found it helpful!
Thank you so much your video really helped me. To understand more as entry level as an I.t easily to understand what you are explaning and discussing.
Some companies (typically smaller staff teams) have a discreet level 4.
Level 4 would be advanced billing such as dealing with and processing manual refunds for products or services, investigating chargebacks and service outages, level 1-3 is mostly knowledge related, above that is trust and attitude towards the company as you're getting into management level.
Coming from a level 4, it's worth it if you can bear the stress it'll generate initially, it eventually all becomes muscle memory and good fun.
Level 4 sometimes also falls into an Architect level. Solutions/Enterprise/Infrastructure Architect
interesting video. i hope you upload more IT support videos
This is exactly what I was looking for. Excellent video, thank you.
Glad it was helpful!
This video was really helpful, as someone hoping to move into this sector. Thank you.
Thanks for your comment, appreciate it!
I am a level one in a Bank, just started in Jan, great video to watch😄
Awesome! Thank you!. All the best!
Hii brother can you help me ? Can you explain the banking project workflow?
Thanks for explaining the differences .
The way you explain things is very awesome dude!!
Glad you think so! Appreciate your feedback :)
Thank you for providing enough info about Technical support profile, actually i want to know about this career and you have explained in brief way and god bless you in every moment of your life....
Thanks for your comment, glad you found it helpful!
Very helpful video doing desktop support Engineer
thanks for the comment, appreciate it.
sometimes level 1 and level 2 go hand in hand so if you think you're just going to do level two and not change people's passwords or other simple things that's not the case you will even if sometimes there's a level one help desk or a level one and a half or whatever they call it there will be times when people will ask you for help for simple things, its just part of the job
Yeah my senior does l1 and l2 both
This is exactly what I was looking for
👍
From now I am one of your subscribers
Thanks! Glad you found the video helpful.
Thank you sir for this information.... This is very useful to clear confusion about levels
👍👍🙏
Thanks for your comment, glad you found it helpful!
Very useful information... I liked it, Thank you so much...i would like to see more videos related to IT...
Thanks for your comment, glad you found it helpful!
As a mom staying at home ; what’s your advice to me to work only from home remotely in IT and what type of courses in IT will be good for me ?
Is help desk analyst same as IT support ?? Which one related to assemble computers devices and fix them with tools ?? Because I don’t like to fix or assemble computers devices …any advices please 🙏🏻🙏🏻
Right here you need 3 points.
Smart
Common sense
Passion
A lot of people have one some even two but not all three
Well explained
Thanks Mate
Best explanation ever! thank you so much!
Glad it was helpful!
Calls comes from staff members within the company??
Depends on the actual job. In general, if you work in IT support for your company, you will provide tech support for the employees in your place of work.
Very helpful video. Thank you :)
I just landed a job a a support tech 1. Will be doing tech support for point o sales.
How's it going?
@@6AM96 good. A LOT to learn, but I’m liking it
Thank you, Sir. Every second of this video would definitely make a difference. However, I would like to know, is that mandatory to start from scratch to get into system administrator or network administrator role, or can we learn these concepts and apply for the above roles specified. Elaborated answer would help me. Thanks in advance.
How can i evolve as an IT support engineer in my career
Thank you for this information Sir.
Nice example. Thank you.
You are welcome!
Really awesome..you have been great bru appreciated..thanks I am just starting my First helpdesk support level 1 support
Thanks for commenting! Glad you liked it
Inregards to certifications you can have them at all levels of support. Having certs doesnt automatically guarantee a level 3 position if you have no experience unfortunately.
agree, but it helps.
I really want to work in tech support! :) While studying programming at my own time.
It is very helpful information,well explained.Became very clear about IT support positions.Thanks sir.
Thanks for your comment. Glad you found it helpful!
I was given the keys to all levels on my first go. Management of everything. Needless to say I still don't know how. Had 4 raises in a year
ha ha, awesome! doesn't happen very often.
Just today i got my L1 in capgemini
That's what I needed. Very informative indeed. Cheers.
Thanks for your comment, glad you found it helpful!
Thanks for your comment, glad you found it helpful!
very informative, got an interview in a few hours over the phone for service desk in Budapest. Im so excited but nervous since I never done a job like that before and I live in UK. However I was always the first person people would ask for help solving IT issues. Wish me luck
Hope it all went well!! Thanks for your comment.
Thank you. very good video. I have the 4th interview stage today haha never stops
@@Chimarkgames how are things going so far?
@@stkarimo I got the job, but i resigned so will be leaving in September as I got a different job. :)
chiMarkgames why did you resign? To hard or easy?
Very much well explained.
Glad you liked it
Really helpful video. Doubts clearified!
Thanks for your comment! Glad you found it helpful.
As a level 3 you have to be open minded that you can learn from a level 0.02 if you wise enough to learn it
Very descriptive thank you
Glad it helped
: Thanks For The Advice Sir, That Really Help "Now I'm Aware" # South Africa
Thanks for your comment, glad you found it helpful!
I wish HR people would think of the levels in this way, I'm getting knocked back from level 1 because I don't have experience and my CCNA straight out of my diploma.
thank you for this description
From 2005 onwards I’m working as a L1 / Desktop support till date - not able to come out from it - I know it’s my failure 😞
I got a job in npc helpdesktop.i have done CCNA and want to go in it technical.is it technical or should I choose another job role.is there any change to grow in this profile like L1,l2.
Thank you I learned from this
Glad it was helpful!
Wow Nice Explanation 👌
Thank you 🙂
signed up for an it support program. think ill find out if i get in tmr. nervous i guess
Thank you sir! much appreciated.
No worries!
@@TechWithEmilio do you happen to have a video tutorial using Snow within Citrix?
Thank you for your explanation
Not a problem, thanks
thanks for explaining
Hi, thanks for your comment, glad you found it helpful!
Thanks for such a useful information
Thanks for your comment, really appreciate it!
Hey man i get what youre saying about L1 not knowing how to fix it but what if you are well versed in your position but your manager tells you to stay in your scope as an L1. I find myself getting this treatment all the time. As being one of the most knowledgable L1 analyst at my desk my manager will always tell me thats L2 job you dont need to be doing that.... but how do you expect me to stand out from the pack and “graduate” if youre not able to fully show your skillset?
Bro if your manager saying that to you then apply for a L2 at another company that will value you!
What type of level is it if the job asks for "IT Support technician"?
How to get into level1 tech support with Commerce background
Thanks mate , super helpful.
Thanks for your comment, glad you found it helpful!
Good job. But please, do you mean a CCNA or CCNP certificate holder is a Level 3 guy?
Hi, thanks for your comment, CCNA to start with, CCNP is next.
Thankyou sir for the good information.
Always welcome
Wow!! I am in Scotland. I have a BSc degree in IT, also a PgCert. in IT College Lecturing. I have worked in 1st line and 2nd line (desktop support) for over 15 years with a little IT Projects exposure. Despite all this, and the fact that I am really good at IT, I am unable to secure a full 3rd line server admin role, after applying for literally hundreds these past 6 years. I do find that females in Scotland are massively discriminated against in IT, treated as 2nd class to men. That's my experience.
Inquisitive1 look for contract jobs in England
You needs to let people know you can handle projects and the know how on sever or network. All your experiences let people think you only have desktop experience.
Your bigger issue is most likely lack of real world hands on experience with server Administration which college doesn't teach. Thats is why college degrees weren't really built for the IT field when working in support and infrastructure roles. IT is mostly based around experience and having that real world hands on job skill set. You need to build a home lab, job shadow the system Admins to really gain hands on experience. Getting certified helps out a lot as well.
very informative and eye opening
Thanks for your comment. Glad you found it helpful!
Great video bro .... impressing 😉
thanks for the comment, glad you found it helpful. Would love it if you subscribed to my channel too.
in the philippines you need experience for L1
Excellent explanation sir. I appreciate :)
Thanks for the comment, glad you found it helpful!
Very nicely explained 👍👍👍
Sir, can you please help me with a few common IT technical support interview questions? I have an upcoming interview this week.
How was your interview Saurish?
@@jansherkhan2609 I did my best. But they were looking for a guy with ITSM and related work experience.
Although, I studied about ITSM, I didn't have the relevant experience they were looking for. 🙁
But thanks for asking and sharing the knowledge. 👍
One more question sir, where can I find projects on ITSM so that I can add them to my resume?
@@saurishroy781 Thank you for your reply.
And what have you already studied before applying for the job there?
You are welcome@@jansherkhan2609 I read a bit about incidents, tickets and Incident management, and ofcourse customer support.
Nice video, but nowadays some companies will combine level 1,2,3 for you as a level one person
sometimes
Very informative. You work in IT and still have hair😝. Just kidding, loved your video
ha ha, thanks for the comment :)
You guys are hilarious. I'm in IT, dreadlocks and heavy lifter 😅
I skipped lvl1, jumping to lvl2 hehe..working for lvl3 under system admin
Glad to hear, good stuff!
What a detailed overview
thanks for the comment
I have no work experience I will start at level 3 support sometimes, and system engineer in AD Azure AD, I am nervous.
everyone: focus on what the hell is this guy talking about
Me : is that a YODA on his T-shirt
Lol, it is Yoda :)
Level 1: Can I take your information?
Level 2: Can you reboot your computer?
Level 3: The additional router you introduced to the network is acting as a rogue DHCP server.
nice :)
Im a tier 2 support tech hopefully transiting to network engineer soon
Nice!!
In my country an entry level's job requirement is lvl 3 again.. "ENTRY LEVEL"