@@nawafXjohn Honestly, how can one NOT land a job after learning and internalizing these real life scenarios. This is so excellent, a hidden life LEGACY. May you live long guys in divine Health and Thank you soooooo much!
I started my IT career exactly a year ago. I just landed my first role as an IT Specialist at an HR company. This channel has given me so much knowledge that I'm excited to apply. Appreciate you Mr. Kev 👍🏼
Wow, this looks like exactly what I need to get my feet wet, I was just informed I made it past the interview stage for my IT traineeship. I will be doing helpdesk and a nationally recognized qualification during the week and these videos look like to be an invaluable resource to get me prepared. I'm over the moon, but need to be ready. Thank you so much Kevin!
Don't give up man. I just landed mine first, starting in a month, no experience or education apart from couple of MTA certs. All thanks to networking, LinkedIn is the way.
@@thepatient123 how do you find these people on LinkedIn? I have over 700 people on my network and they are just random copywriters, and just random people, not many recruiters. How did you go about finding these people?
Ah yes Kevtech, thanks for making IT seem less scary. I was worried how it was going to be after getting a job out of college, now I'm not so worried. I really need to study up for my comptia though, I am getting a lot of the questions wrong on the practice tests I've been taking. It's kind of silly how it throws around so many technical terms that you don't really need to know in order to take care of tickets, but I guess they want to make sure you are as prepared as possible
Comptia A+ has a way of doing things so you need understand the IT terms. As far as IT is concerned, you just need to understand the software applications and people skills.
Please Kev do more of this. I have completed your heldesk lab and I got a job this week as a Helpdesk. I greatly appreciate your videos, they are priceless.
You can use powershell for the outlook delegate status as well. Takes more up front prep if your 365 tenant is using modern authentication and 2FA, most people are now, but it allows you to make that change without going to the users outlook and allows you to make more large scale changes for example if the calendar needs to be made accessible for everyone in the company.
Great content, man. Looking into potentially switching majors and going into IT, but I was having some doubts about what the job was exactly like and if I’d be interested. I’ve always been good when it comes to helping others with IT problems and I was looking to see what a job like this was like. Very informative and helpful. Keep up the great content!
I really liked the video. I'm considering a career in IT, I'm not a very good people person. (Small talk, chit chat) Is it like working in a call center? Honestly what I'm looking for is just working with computers but not like a call center situation. I work at a call center job and I really dislike having to be "fake nice" I like being real and I'm usually no nonsense unless it's appropriate to joke or whatever. I probably sound like a jerk lol I'm basically trying to find that right fit for me. I dont mind talking to people, but having to do the whole salesman thing just annoys the hell out of me. I wanted to ask if it's different than your standard call center work? You seem very knowledgeable and experienced. Any advice is greatly appreciated!
Really appreciate your channel and efforts towards teaching others. Just about to make the transition into the field from something pretty different. Also, TIL Shift+Right Click :D (curse Windows 11's simplified right-click).
Nice video I finished my certification of IT support but finding remote jobs is kind of hard in Africa. But at-least I have an idea how to work on tickets
Thanks for the useful video. We love these types of real-world videos. One question, what remote connection software do you use while working inside the companies and sometimes like this that you connected to the client's system at home?
This appears to be a cake walk. Hopefully getting my first entry level IT position next month... Currently making $12k/year in a laborious muscle-ripping shit hole. A+ cert and working on Network+.
Hey Kevin, Thx for the content man. quick question, for the software installation tickets, you mean you physically go to the users computer and download/install it for them? Or RDP into their computer?
Your videos are really good,, have very much practical exposure compared to other youtuber Would you be able to make some detail videos on SSCM, MDM and Xenapp? will wait for your new videos thanks in advance
Hi Kev, amazing videos! Much appreciated! Ive got a stupid question to ask. The actions you do in the video, like installing macabus etc. Obviously you do it here in VM. But in real life environment, would that be done by going to person computer and doing it physically, or you would do it remote? Like using PXE? Cheers!
pxe isn't the same as remote, they're are two different things. You would installing it in person or remotely using a remote tool. It really depends on the company.
Hi, there R. O. here and I have a question. About how many times a day or about how often during the day will an entry level IT help desk technician answer the phone. And about how long will he or she be on one single call? Thanks so very much, great video! R. O.
@@KevtechITSupport Thank you for the answer so very appreciated. Now that I know how long they last, about how many phone calls would a entry level IT tech answer a day? Thank you very much
@@rsmage1219 A new person would probably get like 5 calls to start and slowly move up. It depends on the size of the company. If it's a big company, you will get high volume of calls so it can be somewhere from 10 to 20 calls.
damn so this is how its like? i know things can change up but if its like this the majority of the time, i can easily pull this off. been studying for A+ for helpdesk. im not a people purpose but if i have to i will. but if its like this more than it is dealing with people physically. then it would be great. but im sure it varies
@Kev, for the ticket involving the delegation access, you did that through the outlook app but if you did not have access to that profile on outlook, you'd have to give someone access using exchange admin center, correct?
Im doing Helpdesk At The moment Your videos really helped ! But i really want To be Web developer I love programming Could i Jump From Helpdesk to a Developer?
@@KevtechITSupport i made a comment purely because in your video you don't make mention to this fact Also regarding the zoom install, you don't mention that most companies have deployment engines such as sccm or manage engine, that publish pre-configured apps to the store (another reason its not a good idea to just pull the download from the main site) Where said tech can go into the sccm app store portal or manage engine portal and grab the install from there (with all the switches already applied to the install)
It depends where you work. Some companies push zoom through office 365. There several ways of doing this. I can't put every scenario I have seen into 1 video. The video would be too long and people would complain that it's too long.
@@KevtechITSupport which i understand, but why not put the caviot of: This is only one way of installing, there are others such as 365, sccm, etc... make sure to follow your organizations policy on how they want software pushed to end user machines
Maybe a dum and late question… but how do you access these users computers. Everything made sense with your server but are you using remote access? Or actually simulating going onto their computer at their workstation/desk
Is the Helpdesk something a person can get into later in life? Do you think a certificate from a community college certificate in the Helpdesk is a decent initial investment? I'm looking for an entry-level position and looking at how to get started. Thank you.
Usually helpdesk is comptia a+. Depending on the company, you may or may not need it. I seen people get jobs in IT without it. A solid resume and good LinkedIn profile and homelabs does help you get notice.
Good! hey man, what do you think if a take Comptia Security + to get the entry level/ IT suport??? i already have MTA Networking and Google IT Support Certification. Thank you!
mta and google it is enough for start applying for jobs. You need to work on your resume and start applying for jobs. security+ is a good cert as well but you can start applying now.
If a company used SCCM and an employee wanted to install zoom, could you log in to their computer, click start, and type company portal and see zoom there as an option? Thanks.
We don't do that in my job. We would either locally install it or push it out from sccm or invanti. Depends on the company, some companies push it out through gpo.
The only issue I have is that in this video, you aren't actually doing the steps that you are speaking of. I am a visual learner. I have to see each step. This helps a little bit not as much as I thought it would.
in most job environments, do you think we will be using the browser version of office 365 or the desktop applications for them like in this video. Cause when troubleshooting for the outlook delegation and excel addin installation, I could not find any file tab on the browser version for accessing delegation control
@@KevtechITSupport ah ok thanks. Also, prolly a stupid question but for the admin rights ticket, are we not using active directory for it because we aren't making the user themself have admin rights on AD, but just admin rights for their pc? I assume the admin rights you have from a local computer are completely different from being an administrator in AD as you only have admin power over your own pc?
Isn't that a request for a privacy screen and not a monitor at 5:28? He says he is working from home and needs a monitor screen for his laptop. Looks like he is asking for something to give him privacy while working from home.
I put it like that because that was literally a ticket assigned to me 2 years ago. I asked the user and he said no I want a monitor. These are real tickets from my old jobs. Sometimes the user or the client isn't clear on a ticket.
Depends on the environment and company. Some companies you go to their desk and install it. Other companies you use remote tool to install something for someone. Another company pushes it out through some kind of deployment tool like sccm or invanti or pdq.
Hi Kevin. Is it possible to create a home lab for ticketing? I've been curious about hands on learning but I can't find anything. I'd appreciate any help. Thank you.
@@KevtechITSupport I appreciate the info. Thank you. I wasn't sure if I'd need to sign up for something or if it was possible to create a study environment (i.e. home lab").
Hi Kevin i was in Service Desk Analyst Job, but now i have got IT Assistant job i will be working in Office after a week where as service desk analyst i was working from Home. So my question is IT Assistant is better than Help Desk job?
Hey Kev, question. When the ticket asked to download zoom. Do you have to physically go to their computer and install zoom? How do you install applications on their computer?
When a user request for an app to be installed on the local pc just like in the last part, would you install them using remote connection? because in the last part you install it on your computer. How would the user know if it's installed in their computer. Sorry for asking. Thank you.
Some companies use software deployment tools to install it on someone machine like pdq, invanti, or sccm. If you don't have those tools than you remote into the machine and install it locally.
Desktop to desktop. Depends on the company and how it's set up. Usually done desktop to desktop if its not blocked. Some companies might not allow this.
@@KevtechITSupport Thanks Bro! I'm from NY. Been all over the. Moved to DC from California 6 years ago. Trying to transition into a job that's remote and I get a 10-99....You are an awesome instructor. I'm doing your course right now. Thanks for hitting me back.
Hi Kev.I have this confusion about giving admin rights to a user .If we give rights to a user from his computer ,what if he give rights to himself by just going into computer mgmt and click groups and add his name.Or is it our computer from which we have to give access to.Can it also be done via Active Directory users and computers.Also for the zoom installation,is the installation on our computer or the user computer.
User can't add himself to admin groups. You need to be an admin to add yourself to admin groups. He would get access denied if he tries to do it. You would give someone admin rights by their computer not yours.
Everyone using zoom. Anyone can install zoom on their computer. Zoom doesn't need admin rights to install. You need admin rights to install zoom add in.
Hey man. I am currently in a college and started Network Administrator Associates Degree program. The program takes about 2 years. At the end of the program i get A+ and Network+ certifications. After completing the Associates degree program, will it qualify me for Help Desk and Customer Support specialist jobs?
Please i just have one question. Do you solve all this problems via remote desktop or you actually go to their computer and do it. My previous job requires me to go to user's computer and fix it before writing how i fixed it. I'm lost do help me
some companies have local accounts enable so you would add the person to local admin group. it really depends on the company, some use active directory. In your case, your being specific to active directory, some places use local accounts. I guess I can be more specific in the video but for this one, it's local admin.
@@xFlow777 some companies use the same name for the local account by default and login with that account in case it falls off the domain. Yep, it depends on the company. One of my jobs, they would make a local account for every laptop manually.
Network+ and security+ don't really relate to helpdesk just fyi. It's good to have but that's not helpdesk. Helpdesk is the first job you have in IT which people usually go with a+ not network+. Network+ is more for networking.
@@KevtechITSupport okay thanks, what if you skip help desk and go the Network or Security route? Without experience of course, are there still jobs willing to give a chance?
For installing apps on a local pc.. just like the last one. Don’t you need to log in as the “user’s credentials ” on the server then download it on their pc? Or just download the app and just let the user have permission using it. Ps. Just a young aspiring individual trying to learn and expand more knowledge. I love your vids btw.❤️
To answer that question. It depends on the resume and how you market yourself. I seen people get a job in IT without certifications. For helpdesk, all you need is a+ but that isn't a requirement. A+ definitely helps your resume. Just keep in mind that there more than one way to get your first job in IT. You don't need so many certifications for helpdesk. A+ is part of it but the other part is your resume.
@@KevtechITSupport thanks for the quick replies. I never had a job in IT in the past so I'm assuming I would need a few certifications on my resume to get my foot in the door.
@@paulc1014 i have discord community with people who got a job in IT with no certs, some have a computer science degree, some have a+. It really depends where you live, you market yourself and the resume. If the resume sucks than no one will call you.
This channel is like a hidden gold mine
I REGRET NOT HAVING SEEN IT LAST YEAR !
Zanele Gumbo yea man, this channel helped me land a great job that I see myself growing from. I suggest you watch all his videos
@@nawafXjohn Honestly, how can one NOT land a job after learning and internalizing these real life scenarios. This is so excellent, a hidden life LEGACY. May you live long guys in divine Health and Thank you soooooo much!
@@zanelegumbo4393 🙏🙏🙏
Thanks.
1:35 Ticket # 1: Calendar Access (Outlook Delegation)
5:28 Ticket # 2: Monitor Request (Refer to proper department)
7:45 Ticket # 3: File Restore (Previous Version)
10:18 Ticket # 4: Excel Addin Installation
13:14 Ticket # 5: Admin Rights on local pc (Computer Mgt)
16:13 Ticket # 6: Zoom Installation on local pc
Thank you
thanks!
I started my IT career exactly a year ago. I just landed my first role as an IT Specialist at an HR company. This channel has given me so much knowledge that I'm excited to apply. Appreciate you Mr. Kev 👍🏼
Wow, this looks like exactly what I need to get my feet wet, I was just informed I made it past the interview stage for my IT traineeship. I will be doing helpdesk and a nationally recognized qualification during the week and these videos look like to be an invaluable resource to get me prepared. I'm over the moon, but need to be ready. Thank you so much Kevin!
Having trouble landing a entry level help desk job. But this video is keeping hope alive
Don't give up man. I just landed mine first, starting in a month, no experience or education apart from couple of MTA certs.
All thanks to networking, LinkedIn is the way.
@@thepatient123 how do you find these people on LinkedIn? I have over 700 people on my network and they are just random copywriters, and just random people, not many recruiters. How did you go about finding these people?
I recently got hired as an IT Helpdesk Support, this video shown me a lot on how to deal with tickets
Good job and congrats!
Ah yes Kevtech, thanks for making IT seem less scary. I was worried how it was going to be after getting a job out of college, now I'm not so worried. I really need to study up for my comptia though, I am getting a lot of the questions wrong on the practice tests I've been taking. It's kind of silly how it throws around so many technical terms that you don't really need to know in order to take care of tickets, but I guess they want to make sure you are as prepared as possible
Comptia A+ has a way of doing things so you need understand the IT terms. As far as IT is concerned, you just need to understand the software applications and people skills.
Please Kev do more of this. I have completed your heldesk lab and I got a job this week as a Helpdesk. I greatly appreciate your videos, they are priceless.
Congrats, definitely will make more videos.
Thank you man. Never take these videos down. They're fantastic and valuable resources.
Keep it up. I just landed my first gig, while still studying for comptia a+. This was very informative. Keep posting more videos Kev!!
Will do, thanks. Good luck in your job.
@@KevtechITSupport in the same boat victor, thanks for this kev. Any advice on other videos or resources I should be looking for, please do share.
For a+ you would use itprotv, Mike meyers, and professor messer.
@@KevtechITSupport thank you man. what about any other resources similar to your videos for just general desktop support prep?
There not really many RUclips channels that do what I do. Some are cobuman and jobskillshare.
Kev you are honestly one of the most helpful people I've ever come across. Thanks so much
Thanks
I start my new job as a technical helpdesk analyst from Monday and right now you are my hero and savior
thanks, good luck.
Damn these videos are gold bro. For anyone who's never done help desk this can be used as perfect examples on how to handle tickets.
Thanks man.
Kevtech is an example of a guy staying on his purpose
You can use powershell for the outlook delegate status as well. Takes more up front prep if your 365 tenant is using modern authentication and 2FA, most people are now, but it allows you to make that change without going to the users outlook and allows you to make more large scale changes for example if the calendar needs to be made accessible for everyone in the company.
Yep. I try to avoid powershell for new people in IT but you can definitely use it.
Great content, man. Looking into potentially switching majors and going into IT, but I was having some doubts about what the job was exactly like and if I’d be interested. I’ve always been good when it comes to helping others with IT problems and I was looking to see what a job like this was like. Very informative and helpful. Keep up the great content!
Thanks
i'm startiing my first job monday and found you kev very informative thank you !
nice, good luck.
@@KevtechITSupport you deserve the best !
I really liked the video. I'm considering a career in IT, I'm not a very good people person. (Small talk, chit chat) Is it like working in a call center? Honestly what I'm looking for is just working with computers but not like a call center situation. I work at a call center job and I really dislike having to be "fake nice" I like being real and I'm usually no nonsense unless it's appropriate to joke or whatever. I probably sound like a jerk lol I'm basically trying to find that right fit for me. I dont mind talking to people, but having to do the whole salesman thing just annoys the hell out of me. I wanted to ask if it's different than your standard call center work? You seem very knowledgeable and experienced. Any advice is greatly appreciated!
It depends where you work, IT Support is different in a law firm, hospital or fintech.
Really appreciate your channel and efforts towards teaching others. Just about to make the transition into the field from something pretty different. Also, TIL Shift+Right Click :D (curse Windows 11's simplified right-click).
Nice video I finished my certification of IT support but finding remote jobs is kind of hard in Africa. But at-least I have an idea how to work on tickets
Oh, men..
Your're awesome your video tutorials is very effective and easy to understand the way you teach us..
one of the best channel a proper real-life experience in action
I took comptia course and managed to pass 901 but I don't remember all this stuff. Your video knocked out my confidence 😅
You'll be fine, just need to practice.
@@KevtechITSupport thanks for the kind words
I’m not even in IT but I like watching the break down.
Cool
Awesome help KevTech!! Much appreciated...keep up the teaching as you are really helping !!!!
Thanks
Thank you, thank you, thank you. Your videos are so helpful. You keep it real and are AWESOME. Please keep it up!
I really love your content. I have servers interviews coming up and your videos are helping a lot
nice, good luck.
Making my notes and studying hard. Thanks for the tutorials as always!
Cool
You have been go crazy with these videos. Thank you !
lol, thanks
Hi Kevin I have used FreshService in my last job!
Thanks for the useful video. We love these types of real-world videos. One question, what remote connection software do you use while working inside the companies and sometimes like this that you connected to the client's system at home?
I use bomgar. I made a full video on remote software, it's this one: ruclips.net/video/PKLt9-YyS-k/видео.html
Wow great vid! I have a call tomorrow for an it help desk gig!
Good luck. Make sure to watch my interview playlist. Something in there might help you out.
This appears to be a cake walk. Hopefully getting my first entry level IT position next month...
Currently making $12k/year in a laborious muscle-ripping shit hole. A+ cert and working on Network+.
It depends where you work. Some of the questions can be tough in IT. But definitely, IT is a good career to get into.
Hey Kevin, Thx for the content man.
quick question, for the software installation tickets, you mean you physically go to the users computer and download/install it for them? Or RDP into their computer?
Depends on the company. Some places you download the app and some require cybersecurity approval.
Always informative .Keep making such videos
Thanks
Good video, keep them coming. This was very helpful!
Your videos are very informative. I sent you my resume..if you get a chance would you pls have a look on it. I'm having hard time finding job
Your videos are really good,, have very much practical exposure compared to other youtuber
Would you be able to make some detail videos on SSCM, MDM and Xenapp?
will wait for your new videos
thanks in advance
Don't have a license for citrix, sccm is a difficult video to make and I made a video in the past on it. I already have a video on mdm.
Hi Kev,
amazing videos! Much appreciated!
Ive got a stupid question to ask.
The actions you do in the video, like installing macabus etc.
Obviously you do it here in VM. But in real life environment, would that be done by going to person computer and doing it physically, or you would do it remote? Like using PXE?
Cheers!
pxe isn't the same as remote, they're are two different things. You would installing it in person or remotely using a remote tool. It really depends on the company.
@@KevtechITSupport got it! thanks for reply. Keep doing amazing job!
J from UK
thanks!
Hi, there R. O. here and I have a question. About how many times a day or about how often during the day will an entry level IT help desk technician answer the phone. And about how long will he or she be on one single call?
Thanks so very much, great video!
R. O.
that depends on the issue the user is having. Calls can anywhere from 5 mins to 1 hour. It really depends on the issue the user is having.
@@KevtechITSupport Thank you for the answer so very appreciated. Now that I know how long they last, about how many phone calls would a entry level IT tech answer a day? Thank you very much
@@rsmage1219 A new person would probably get like 5 calls to start and slowly move up. It depends on the size of the company. If it's a big company, you will get high volume of calls so it can be somewhere from 10 to 20 calls.
@@KevtechITSupport Thanks so much how long would a new guy like me have between calls? Your channel is amazing! Best help desk channel!
come join me on discord, were talking over here discord.gg/UC3hXhs
Dude, love it. Thanks bro
Great stuff 😊
@@whosgoingtocarrytheboatsan967 thanks
damn so this is how its like? i know things can change up but if its like this the majority of the time, i can easily pull this off. been studying for A+ for helpdesk. im not a people purpose but if i have to i will. but if its like this more than it is dealing with people physically. then it would be great. but im sure it varies
Bro am I gonna need approval to go to the restroom? Lol Jk, good vid, got my sub!
Lol
Best channel
awesome thank you a lot for sharing your experience thank u men.
Glad you enjoyed it!
I hope I can find a job like this, it's a struggle for me. A remote job would be better for me since I don't have a car of my own.
You got this
@@KevtechITSupport I believe in that.
This guy has Left 4 Dead on his computer? Based
It's a good game. I have steam so I play video games.
@Kev, for the ticket involving the delegation access, you did that through the outlook app but if you did not have access to that profile on outlook, you'd have to give someone access using exchange admin center, correct?
Yes, you can do it on exchange admin as well.
Im doing Helpdesk At The moment Your videos really helped ! But i really want To be Web developer I love programming Could i Jump From Helpdesk to a Developer?
Yes, this is possible
VSS (previous versions) only works if it's enabled, it's not enabled by default in most DFS Server environments
Yeah, they have to enabled it =)
@@KevtechITSupport i made a comment purely because in your video you don't make mention to this fact
Also regarding the zoom install, you don't mention that most companies have deployment engines such as sccm or manage engine, that publish pre-configured apps to the store (another reason its not a good idea to just pull the download from the main site)
Where said tech can go into the sccm app store portal or manage engine portal and grab the install from there (with all the switches already applied to the install)
It depends where you work. Some companies push zoom through office 365. There several ways of doing this. I can't put every scenario I have seen into 1 video. The video would be too long and people would complain that it's too long.
@@KevtechITSupport which i understand, but why not put the caviot of:
This is only one way of installing, there are others such as 365, sccm, etc... make sure to follow your organizations policy on how they want software pushed to end user machines
I get it. It's hard to make a video and make everyone happy. People complain regardless.
Thank you so much for this info..
Maybe a dum and late question… but how do you access these users computers. Everything made sense with your server but are you using remote access? Or actually simulating going onto their computer at their workstation/desk
using c$, I cover that in this video ruclips.net/video/8iizu0y-mqM/видео.html
Is the Helpdesk something a person can get into later in life? Do you think a certificate from a community college certificate in the Helpdesk is a decent initial investment? I'm looking for an entry-level position and looking at how to get started. Thank you.
Usually helpdesk is comptia a+. Depending on the company, you may or may not need it. I seen people get jobs in IT without it. A solid resume and good LinkedIn profile and homelabs does help you get notice.
Good! hey man, what do you think if a take Comptia Security + to get the
entry level/ IT suport??? i already have MTA Networking and Google IT
Support Certification. Thank you!
mta and google it is enough for start applying for jobs. You need to work on your resume and start applying for jobs. security+ is a good cert as well but you can start applying now.
@@KevtechITSupport THANK YOU very mutch!!!!
you're the man!
Thank you so much!
You're welcome!
please make different videos Of IT support(Troubleshooting)
that's part 1, watch my other videos.
@@KevtechITSupport ok thanks
great job thank you
In the work environment, would all of these tickets be completed usingRDP from your computer to those people's computer?
Depends on the company
Thank you for this video
If a company used SCCM and an employee wanted to install zoom, could you log in to their computer, click start, and type company portal and see zoom there as an option? Thanks.
Sccm allows you to install an app on the back end. Company portal with sso is something else.
For the Macabacus ticket, couldn't you have added that software via group policy in active directory or no? Thanks in advance.
We don't do that in my job. We would either locally install it or push it out from sccm or invanti. Depends on the company, some companies push it out through gpo.
The only issue I have is that in this video, you aren't actually doing the steps that you are speaking of. I am a visual learner. I have to see each step. This helps a little bit not as much as I thought it would.
in most job environments, do you think we will be using the browser version of office 365 or the desktop applications for them like in this video. Cause when troubleshooting for the outlook delegation and excel addin installation, I could not find any file tab on the browser version for accessing delegation control
You can do it on the browser or on exchange server.
@@KevtechITSupport ah ok thanks. Also, prolly a stupid question but for the admin rights ticket, are we not using active directory for it because we aren't making the user themself have admin rights on AD, but just admin rights for their pc? I assume the admin rights you have from a local computer are completely different from being an administrator in AD as you only have admin power over your own pc?
@@jgsource552 it depends on the company.
Isn't that a request for a privacy screen and not a monitor at 5:28? He says he is working from home and needs a monitor screen for his laptop. Looks like he is asking for something to give him privacy while working from home.
I put it like that because that was literally a ticket assigned to me 2 years ago. I asked the user and he said no I want a monitor. These are real tickets from my old jobs. Sometimes the user or the client isn't clear on a ticket.
@@KevtechITSupport Makes sense now. Thanks. Your vids are awesome! Keep it up and Good Luck!
Thank you.
I figured he was asking for an external monitor.
when installing mcabacus , would you remote in to their computer or would you go to their office? thanks this very helpful.
Depends on the environment and company. Some companies you go to their desk and install it. Other companies you use remote tool to install something for someone. Another company pushes it out through some kind of deployment tool like sccm or invanti or pdq.
Thank you
Hi Kevin. Is it possible to create a home lab for ticketing? I've been curious about hands on learning but I can't find anything. I'd appreciate any help. Thank you.
You can sign up with any ticketing system to learn how to use tickets. Not sure what you mean by home lab for ticketing.
@@KevtechITSupport I appreciate the info. Thank you. I wasn't sure if I'd need to sign up for something or if it was possible to create a study environment (i.e. home lab").
Hi Kevin i was in Service Desk Analyst Job, but now i have got IT Assistant job i will be working in Office after a week where as service desk analyst i was working from Home. So my question is IT Assistant is better than Help Desk job?
Job titles don't mean anything in tech. I go based on the job description. You can be called helpdesk and not touch anything on active directory.
Hey Kev, question. When the ticket asked to download zoom. Do you have to physically go to their computer and install zoom? How do you install applications on their computer?
Can be done remotely or onsite. Up to you.
deployment software
@@gorilyawarfare485 some companies don't use that because they have no money or don't spend budget on IT. It depends on the company.
When a user request for an app to be installed on the local pc just like in the last part, would you install them using remote connection? because in the last part you install it on your computer. How would the user know if it's installed in their computer. Sorry for asking. Thank you.
Some companies use software deployment tools to install it on someone machine like pdq, invanti, or sccm. If you don't have those tools than you remote into the machine and install it locally.
@@KevtechITSupport Thank you.
how are u accessing to a worker pc? are u doing it by the server?
Desktop to desktop. Depends on the company and how it's set up. Usually done desktop to desktop if its not blocked. Some companies might not allow this.
Great video. I'm unable to read. Can you zoom th window for upcoming videos
You need a new monitor if you can't see it.
I would really more videos on this!
What's up Bro? I noticed you had a video about the Department of Education. I live in DC and I'm trying to get an IT job. Do you have any suggestions?
I live in NY not the DC area. Most places will ask for a cert. Fix the resume and work on your LinkedIn profile.
@@KevtechITSupport Thanks Bro! I'm from NY. Been all over the. Moved to DC from California 6 years ago. Trying to transition into a job that's remote and I get a 10-99....You are an awesome instructor. I'm doing your course right now. Thanks for hitting me back.
@@georgekilgore2572 good luck
Do you have to use the person's computer to install the new applications?
You usually use a screen share application or you can install it behind the scenes using sccm or another software deployment tool.
kevtech thanks for the video and i would like more videos on tickets
9:47 damn i don't have superpowers for this ticket
haha.
I laughed out loud in the library lmao
I would hire you. 😁
Lol.
Make more videos like this
Hi Kev.I have this confusion about giving admin rights to a user .If we give rights to a user from his computer ,what if he give rights to himself by just going into computer mgmt and click groups and add his name.Or is it our computer from which we have to give access to.Can it also be done via Active Directory users and computers.Also for the zoom installation,is the installation on our computer or the user computer.
User can't add himself to admin groups. You need to be an admin to add yourself to admin groups. He would get access denied if he tries to do it. You would give someone admin rights by their computer not yours.
@@KevtechITSupport got it👍
@@KevtechITSupportis zoom installation on user computer or admin computer
Everyone using zoom. Anyone can install zoom on their computer. Zoom doesn't need admin rights to install. You need admin rights to install zoom add in.
04:01 : how to give delegation access to some one in outlook
07:47 : how to Restore a deleted file on Shared Drive (Previous version)
When you say attach an email, do you just screen shot the conversation, save it and attach? Thanks
Either one works. You can copy and paste a conversation or take a screenshot or attached the message thread to the ticket.
subscribed
hello, In ticket 1, do you have to remove access for Tom Wells after a certain period of time?
depends how long that person wants access to that calendar.
Hey man. I am currently in a college and started Network Administrator Associates Degree program. The program takes about 2 years. At the end of the program i get A+ and Network+ certifications. After completing the Associates degree program, will it qualify me for Help Desk and Customer Support specialist jobs?
Yep, should be good. Make sure you learn the back end stuff like active directory.
@@KevtechITSupport Thank you for the advice i really appreciate it.
Yo i love this. Hope there is more. sub n liked
thanks!
Please i just have one question. Do you solve all this problems via remote desktop or you actually go to their computer and do it.
My previous job requires me to go to user's computer and fix it before writing how i fixed it.
I'm lost do help me
Depends on the company. Some companies is onsite and some companies do it remotely.
but local users and groups manages local accounts only, in an environment you're describing it would be active directory environment tho
some companies have local accounts enable so you would add the person to local admin group. it really depends on the company, some use active directory. In your case, your being specific to active directory, some places use local accounts. I guess I can be more specific in the video but for this one, it's local admin.
@@KevtechITSupporti see, i didn't know that, though every business avoids using local accounts because they are harder to manage.
@@xFlow777 some companies use the same name for the local account by default and login with that account in case it falls off the domain. Yep, it depends on the company. One of my jobs, they would make a local account for every laptop manually.
"Whatever" 😂 appreciate alot
Lol
thankyou so much @kevtech IT support
Is it possible to get a IT Support Job, with a AS software develop degree? Or with a CIS certificate ? Thanks
I'm not familiar with either of those things. It's not related to IT support but it might help your resume.
Hey Kev, is this the daily experience of a newly certified network + or security + holder?
Not sue what you mean by that. This is something different from certifications.
@@KevtechITSupport I’m asking if helpdesk is usually the first step after being certified newly especially without IT experience
Network+ and security+ don't really relate to helpdesk just fyi. It's good to have but that's not helpdesk. Helpdesk is the first job you have in IT which people usually go with a+ not network+. Network+ is more for networking.
@@KevtechITSupport okay thanks, what if you skip help desk and go the Network or Security route? Without experience of course, are there still jobs willing to give a chance?
Not really, that's very rare. You need job experience for network admin.
good bro
Hi Kevin. How long back can you retrieve a deleted file?
That depends on company and backup policy.
@@KevtechITSupport Thanks Kevin
how do you take control of their pc to do these things like, installing zoom on their computer
Remote in using a 3rd party tool
For installing apps on a local pc.. just like the last one. Don’t you need to log in as the “user’s credentials ” on the server then download it on their pc? Or just download the app and just let the user have permission using it.
Ps. Just a young aspiring individual trying to learn and expand more knowledge. I love your vids btw.❤️
Depends on the application.
@@KevtechITSupport if we use user's credentials.. how can we download as user don't have permission? (i am noob)
@rakesh sareen run as, run as allows you install a product with your credentials not the customer.
@@KevtechITSupport oh ok. Got it. thank you😌have a good day!
Usually how do you access their computer? With anydesk or?
Did you signed up for the app and try to use it and see how it works?
@@KevtechITSupport No, im just wondering how help desk workers access clients computers usually. Like with a software for example anydesk or how?
@@imightbeaddicted625 depends on the company. They use remote apps like teamviewer, logmein, bomgar, sccm, or something else.
Is helpdesk a work from home job??
Depends on the company.
@@KevtechITSupport if I were to get the CompTIA A+, Network+ and Security+ Certifications, will that enable me to get a Helpdesk job?
To answer that question. It depends on the resume and how you market yourself. I seen people get a job in IT without certifications. For helpdesk, all you need is a+ but that isn't a requirement. A+ definitely helps your resume. Just keep in mind that there more than one way to get your first job in IT. You don't need so many certifications for helpdesk. A+ is part of it but the other part is your resume.
@@KevtechITSupport thanks for the quick replies. I never had a job in IT in the past so I'm assuming I would need a few certifications on my resume to get my foot in the door.
@@paulc1014 i have discord community with people who got a job in IT with no certs, some have a computer science degree, some have a+. It really depends where you live, you market yourself and the resume. If the resume sucks than no one will call you.