ICF Associate Certified Coach (ACC) Coaching Demonstration - Jedidiah Alex, MCC [English Edition]
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- Опубликовано: 8 июл 2024
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Intro: (00:00)
Welcome: (00:15)
Start of Coaching Demo: (03:53)
Connection: (03:54)
Co-Creation: (04:25)
Deep Dive: (10:12)
Leap: (21:45)
Share Your Learnings: (32:58)
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In this video, Jedidiah Alex 'Jedi', Master Certified Coach (MCC) ICF, shares how an ACC coaching conversation would sound like.
As the leading Voice in the Future of Coaching, Jedidiah Alex, MCC, is putting together a special online/Live-in-person classes to help support the coaching community around the world. His unique approach to inductive learning and cross-cultural integration has helped and empowered many coaches, leaders and businesses around the world.
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CC6 & CC7: Coach pauses to allow client to speak. Mirrors clients language and hand gestures. Coach uses the client's questions and words to delve deeper.
Pause allowing the client to speak is giving space to the client. Good Observation.
Agree. The coach react accordingly to the client's expression and words used.
notice the hand gestures to create an invitation space. the gestures will need to move with the client's learning style.
Let's learn deeper on CC7 -evoke awareness. You can see the coach showing unconditional positive regard by not interrupting the client and supporting the client accordingly by reflecting on her thoughts.13:47 and 16:42
From Rebecca Woo:
Coach listened actively, reflect on the client's response, and explored how the client can bridge the gap.
Coach noticed the client's changes in facial expression.
Coach gave silence and space for the client to think.
Coach followed the client's flow and further explored based on the client's keywords (e.g. who are you originally).
Coach asked questions about the previous successful experiences to evoke client's awareness of what she has done in those cases.
Let's practice CC6&7 Part 3: Even during long pauses, client maintains a neutral expression, does not makes her feel pressured to speak but to let her take her time to think/reflect. Overall coach has demonstrated to focus on inquiry and reflects back what the client has said using client's language/words, instead of offering his opinions or imposing solutions to the client.
'Today you would like to figure out how to articulate yourself better that you can improve your conversation with people. And right now you are feeling a little blurry...hope it gets sharper and to find a way or something you can do to express yourself.' --- Reconfirming the understanding of the Coaching Agreement and also determining the outcome at the end of the conversation.
Great work at observing the evidence of the coaching conversation.
Leap: Coach affirms the client "yeah, there is definitely still hope, I can definitely understand you...." as a form of showing encourgement, presence and being there with client - creates a safe and trusting space for client to share and this is a form of partnering with client to design "going forward".
Coach ask questions to help client to brainstorm more options to move forward. Coach also helps to paraphrase and summarize the options that client has generated. Coach pauses to provide client the space and time to think through other possible options. Coach facilitates client to prioritise the options (facilitating client to evaluate the pros and cons of each option, which will be the most important ones to work with.
Part of CC8 is about partnering the client to design goals. And this space is key to support it.
Let's practice CC6&7: @ - @ : You notice that all these time the client is generating solutions to her challenges.
agreed. what if client says she has never experienced this before though?
@@YUVANMOHAN2009 Great question. how would we approach it. I will be sharing more in our Mastery in Coaching Class.
Let's practice CC6&7: Part 3: Coach ask questions to help client expand her thoughts, chunking sideways...with the intent to encourage client to explore further on what she has said...to lead client on an self exploratory session about the issue and generating her own solutions.
I like how you deliberately use the word “us” and not “you”. Co-creation and partnership language. Becomes very inclusive and build trust as well - respecting them, that they are not doing this alone... etc.
Awesome observations. This is partnering the client in a co-creative process.
Let's practice CC6&7: 13:12 - 16:12 : Coach not only listens attentively to what client says but also notices her expressions e.g. giggle and laughter. He validated with the client what the laughter is about.
Good observation on non-verbal reactions
@Jedi - Your sheer commitment to the coaching profession is well appreciated and your contribution to creating awareness about coaching and developing coaching skills for coach community is well received. Thank you so much!
Thank you 🙏🏻 hope to continue to impact lives through these videos
CC6 & CC7 (Part 3): Coach was able to rephrase client's sharing to structure's client's thought process. Coach uses the same scenario as the client shared but asked client to view it from a different perspective. Even though client initially mentioned that she was not able to articulate well, coach, asked her to consider a scenario in the past that she was able to do a similar job.
Let's Practice Together CC6 & CC7 (10:12 - 13:12): Good use of pause (paired with nodding that is reassuring). Followed by asking 'So is there a thought that's coming to your mind?'
Agree that the nodding is reassuring, and also gives a sense of the coach's presence
I like that observation of noticing the body gestures of the nodding to create a space of invitation for the client to explore. the nodding also pre-frame the client that we are going to dive deeper.
Leap: coach repeated the word “pause” which client used.
Coach encouraged the client to “think further, prioritise” by asking client to delve deeper “practice more in which area” and coach asked “in what order” and “is that all”
Coach affirmed clients behaviour (laugher)
This is an example of designing goals and actions and helping client to learn more about their identified action steps.
Let's practice CC6&7: 13:12 - 16:12 : Coach paraphrases and reflect back what the client is saying. Coach smiles when she smiles to mirror her expression to try to make her feel comfortable and safe. Coach confirms/validates with client what he is sensing, and not just listening to what the client is saying - this shows to the client the coach is paying attention to the client. Coach seeks to ask the client "who are you originally" to help client to understand what she is saying when she commented who she is originally -this helps client evoke awareness and reflect what she is actually conveying.
Great observation. Paraphrasing demonstrated Presence CC5
Great observation. Definitely supported the client to evoke more awareness. Noticed the smile when the question "who are you originally" was reflected back to the client, which made her have more awareness on what she said :p
Let's practice CC6&7: 10:12 - 13:12 : Coach is giving space and pauses for the client to reflect and think through what she exactly is she struggling and feeling in her. There were no judgements even when the client felt "stuck" or struggle to explain herself to Jedi.
Holding the space for the client is important to allow the client space to fully express herself
I like the way Coach did observation, even a micro level change was observed and reflect its inquiry from Client.
Let's Practise together CC6&CC7: Coach paused to give client more time to reflect, and said “mm” sometimes to prompt client to explain further. Coach also “chunked down” in asking “What were your thoughts around that to help you bridge that gap?”
Great work. The verbal fillers like 'mm' acts as a way to invite the client into the conversation to dive deeper.
“What were your thoughts around that to help you bridge that gap?” -- Yes, and also I feel that this can fall under CC7 Evokes Awareness as well. The coach asks questions regarding the client's way of thinking and current beliefs. What does everyone think?
The coach gave a lot of space to the coachee. The question "Had there be times you have been successful in articulating your mind" and the pause right afterwards led to coachee's awareness of what is missing in her.
CC 8: 23:11 - 32:55 : Coach inviteed the client to list the action plan and then asked to prioritize the actions plan so be able to move forward. Also, coach asked a question about what the client has known about herself during this particular session. Lastly, coach asked the client how to accountable for herself to ensure she will do what she has planned out for. Coach also gave a lot of affirmation and support of what the client understood about herself. Last, coach inviteed the client to do the check point herself to strengthening what she has learnt in this session.
Leap: Coach checked in client..."practice more in terms of which area" as a way to validate and test her line of thought. And followed with "how would you sequence that" to further evoke awareness and testing line of thought on the additional option she has thought of. Coach said " I can see a little bit more laughter now" and check in by asking what is happening there for you - to help evoke awareness from the client of her reactions.
Yep this is a tie in to the learnings and evoking awareness for the client.
Let's Practice Together CC6 & CC7 (16:12 - 21:42): The coach picked up on the 'who I am originally part' and delved further into it by posing a question. Thought this was good because client then responded saying that they are actually still that way; seems like a moment of self-awareness for me.
Let's Practice Together CC8: Very clearly outlined plan/actions to move forward, including clear prioritisation. I liked how the accountability part came in as well - the questioning of 'would this be the best for you?' when the Client said they would keep themselves accountable was important. Client was then able to pivot and tap on team members instead.
Great observation on the accountability process. The sense of client autonomy in the design.
Coaching Agreement: Figure out how to articulate herself better. Right now feeling a little burry and by the end of the session wants to be a little bit sharper. Yes, reconfirmation was done.
Great work observing what the coach did in identifying and reconfirming the session outcome
Let's Practice together: CA - Explore to articulate better in communicating. Reconfirming the CA by asking the client what would happen if we (coach and client) were able to help you (the client) to figure how to articulate yourself (client) better? What would it mean for you (client) if you are able to articulate yourself better?
Great observation of what the coach said to derive the CA and the Measures. Great work. CC3
Very Insightful demonstration on the whole ACC coaching process, helping the client explore new ideas via different angle of reflection. Thank you Jedi's sharing.
CC6 & CC7 (Part 2): Coach maintained a steady facial reaction as client was sharing something vulnerable. He noticed the client's laugh and further queried on it. He asked the client to generate solutions when some of the methods were not working. Coach delved deeper into her proposed solution and tried to understand her weakness.
Good observation. Keep it up
Agree. It's important to be aware of our expression as a coach, so that we can react accordingly to what the client is saying and assure the client that it's safe enough to share about his/her inner thoughts.
Let's Practice together: Notice the Coaching Agreement (sessional) - and share in the comment section what was the identified session outcome .
Let's Practice together CC6&CC7: Jedi is listening attentively to the client attentively while giving non-verbal acknowledgment (eg: slight head nodding) at the same time.
Agreed.noticed that as well.
Good observation, That is a non-verbal expression
I noted that too! :)
CC6&7: There's about 10 sec pause around 19.31 min mark and then the client mentioned about "i'm not so sure also, where else can i do? what else is still missing?...". That's when the client shared about her uncertainty in the missing thing she's looking out for, after which Jedi followed up with leading qns which indirectly making the client to realize that what she need is a "pause", in order to process her thoughts & express herself better.
This was great observation.
Awesome reflection of thoughts at the moment , sensing shift in expressions , sharing intuition
❤️❤️❤️
CC6&7: Jedi made some inquiry abt what the client have said "i type out what i want to say first, before saying it out...", instead of providing suggestion immediately which is good because that allows the client to voice out further and knowing them better.
The coach evoke the client awareness in this case to give her new discovery on her own
Client led conversation to allow space for client to dive deeper.
CC6&7:
- listened to client's giggle;
- used client's words to summarise;
- give sufficient space for the client to come up with many ideas;
- continue enquiring the clients anything else;
- noticed the client's laughters and relaxed;
- tapped into previous experiences and resources;
- a very good question: "what did you learn about yourself?"
Note: The ride is a metaphor, maybe exploring the metaphor could be an option: what role is the client in the ride, what kind of the ride experience, and what can help to make the ride as the client want...
Let's Practice Together CC6 & CC7 (13:12 - 16:12): It was good to enquire into the laughter, and i like how the coach's demeanour is consistent, without judgement that gives coachee the confidence to continue sharing. Mirroring the language (e.g. using the term 'bottomline') was also very helpful in this context, given that coachee's specific concern was on how she articulates herself and making her feel heard is important. Enquiring more into the techniques and why they worked/did not work also seems to contribute to developing that self awareness.
Coach's facial expression was consistent, even though the client was sharing her vulnerable side, it would be easy to show, pity or sadness for the client.
Thats great observation, coach can inquire more into the laughter and explore more. The idea behind question and reflecting back to the client is to bring to awareness for the client and unravel a deeper sense of self.
Let's Practice CC8: Facilitates Client Growth : Watch the LEAP phase of the conversation 21:44 to 32:55. And post in the comment section below the evidence and learnings from the coaching session. The demonstration is tailored at an ACC level coaching demonstration.
Let's Practice together: Notice the Coaching Agreement (To be able to articulate herself to communication with people) - and share in the comment section what was the identified session outcome (to become clear in her expression and minimise miscommunication with people) Reconfirmation was done for the agreement and also the outcome
Great work in identifying the CA.
Let's Practise together CC6&CC7 (13:12-16:12): Looks like coach caught the client’s change in intonation in “the way? I put it”, and also noticed the client’s eye movement (which suggests client is trying to construct her thoughts, instead of tapping on her memory). Noticed that coach tried to repeat the sentence and asked for client’s confirmation that that was what she wanted to express. Coach also then “chunked to the right” to ask the “what else” qns.
I like how you pointed out the 'direction' of the conversation, and confirming what the client said is so important!
Very good observation on the Chunking of information
This video is excellent. Thank you.
Well, that is very unique and valuable content. Thank
Let's Practice CC6&7 (Listens Activity and Evoking Awareness): In the comment section below listen to the segment on Deep Dive. And notice the coach and client conversation, what did you observe? What were the evidence or lack of evidence demonstrated by the coach this coaching demonstration. The demonstration was positioned as an ACC level demonstration to show the minimum skill level required at this level of competency.
As you practice, put "Let's Practice CC6&7: "..." " With you thoughts, observations, learnings.
Enjoy the learning process.
From Mona Lee :
CC6 Listens Actively : The Coach reflects and summarizes to ensure clarity and understanding. He also acknowledges the client's emotion (little laughter) to enable the client to think further after asking her what that laughter comes to her mind.
The coach is listening with both intention and intuition (What I am sensing.....).
---
CC7 : Evokes awareness :
- One of the powerful questions - So who are you orginally ?
- Any experience in the past helped you before...?
- Long pause evokes the client think of "making a pause" can be one of the methods to help her organise her thinking before articulating
Identified CA: How to articulate yourself better. Reconfirmed: articulate yourself better with people and want to become sharper
Outcome: To Articulate Yourself Better. Measures of Success: from Blurry to Sharper
Let's practise together CC6&CC7 (16:12-21:42) In the last part, I felt that coach asked a few qns that were on the surface, and too difficult for client to respond, like “so who are you originally”, “what are some ways you can think of to help you to be able to articulate better?”
For the 1st qn, I think another way to phrase it could be “so how do you express yourself usually?” For the 2nd qn, I felt that instead of having a pause, coach could ask a follow-up qn.
Yes, tailoring the questions to the client's learning style.
In this video, Jedidiah Alex, MCC, brings us through a Coaching Demonstration of what a ACC coaching skill level would sound like. Keeping the coaching session towards the ACC minimum skill level. Remember as you watch, this is a demonstration and there are many ways to take the conversation forward, and what we are observing is the evidence of competency demonstration. Do post your questions and observations as part of your learnings into the comment sections. This will be an asynchronous immersive learning experience.
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The coach shows alot of presence as there are paraphrasing when the client have finished talking. eg. '
Which one is.right for the client? Should we actually have to coach in MCC level?
I am always stuck when my client says "I don't know". Often when I try to focus them on "what do you know" and they keep saying I don't know how....pls suggest ideas.
Too many unnecessary words. Would be nice if you show a practice and then comment