For those with a new Sony with Google TV, if you plan to use any apps that will fill up the available 4.4 GB of storage (don't look at the specs, my A80k claims to have 16GB but came brand new with 4.4GB free and will delete nothing to increase it) take my advice and return the TV before the store exchange time limit. The described process DOES NOT WORK on 2022 (K) models and apparently on 2021 (J) models. Yes, it will accept the USB stick as expanded storage, but then it won't install most apps there, and even if it does, in the case of KODI, the data will all go to the TV storage and fill it up quickly. Sony support has been no help, they just repeat the same thing as though it worked, and it doesn't. Twice I've added my video library to KODI and watched as the device memory fills up to where I get low memory warnings, even though the KODI app is installed on the USB stick. If you want use KODI with this TV, buy an Nvidia Shield, which integrates nicely with the TV and runs KODI properly. Frankly, since Sony can't seem to see what is clearly obvious as a glitch in their system, I think they should buy us all an Nvidia shield so we can use apps and storage properly. Even if you just have a small video library and can fit it on the TV, if you add the KODI app shortcut to your quick access apps list, the TV will move it repeatedly to the bottom of the list, where no one can find it. The Shield doesn't have this problem, and it too runs Google TV, so it's not an issue with Google TV. The TV (A80K) is otherwise excellent, but apparently Sony thinks by repeating a fix that doesn't work, it will eventually work.
This seems to be working for me (2021 A80J 77) BUT I have to say the TV power-on process seems very slow after this and very often the TV boots from Google splash screen in the mornings. However, all my low memory warnings have gone and the storage menu shows 2GB in use on my stick.
@@markcampbell9584 Do you have KODI installed, using the stick? That's good to hear about the storage, not so good about the sluggishness. My A80k boots fine with the stick in and used for the KODI app itself, but it doesn't store the data on the stick. If it's a different app storing its data on the stick, it might help us to figure out whether the TV or the app is to blame.
I have x95k. I put my brand new USB drive into the TV, it reads the USB storage but I can't move my internal storage data to the USB storage. Does anyone know what the problem is?
Hi@@hyde4never, Thank you for contacting Sony support, we're sorry for the issue you're having! To use a USB flash drive for storage (apps only), it must be formatted on the TV before use. It will then work exclusively on the TV for app storage. Please note that moving apps to an external USB storage device is limited, some apps may not be moved. Please follow the guide provided on the following link for more information about this process: www.sony.com/electronics/support/articles/00148248 Regards, Gerson
@@SonySupportUSA This is NOT accurate. I just formatted this on the tv (A90J) and any new apps to download are trying to go to the filled up internal storage. Why have this feature when it doesnt work?
Great easy to understand video. One question. If you do decide to remove the drive, how do you move apps or files from the USB drive back to the system drive. Thanks again
Planned obsolescence, apparently. Also, following their process of moving to USB only gets you so far since only some apps support external storage, or they only support it for some aspects like data. After running it down to 0.2GB free, I was only able to recover 800MB by moving to USB, since most apps don’t seem to support it.
I just went to transfer some files for the first time. Literally barely use the tv or have many apps. I’m @7.5 out of 8gb. Wtf Sony. Edit: nm it’s 4.4 and Sony says cannot migrate data to this usb drive.
@@OregonDuck Thank you for contacting Sony support, we're sorry for the issue you're having. Please note that these steps are for transferring movable apps downloaded to your Android TV to a USB storage device to increase the memory space available on your TV. The USB storage device must be formatted before trying to transfer movable apps. Note: Moving apps to an external USB storage device is limited. Most apps can't be moved. Access this link for the steps, www.sony.com/electronics/support/televisions-projectors/articles/00223233 . Please reply on the thread if you need or would like additional support. Regards, Gerson.
So I've tried your process step by step and it didn't work for me. I was able to format and convert it from removable storage to internal type storage, but when I try to move my data over it says that it's unable to move. What am I doing wrong?
This is awesome! Kodi alone with its database/library took all the internal storage. Thanks! To the ones saying usb stick is not fast enough, I am using a regular 128GB USB 3.2 stick plugged into the Blue USB port, which runs smooth and fast as the internal storage.
Just ordered the Kingston Exodia 128GB USB 3.2 Flash Drive hope it works this time. Last time as soon as i installed items onto drive it crashed and would not Reformat.I have the 65" Bravia XR X90J
Thanks @Antonio José I only buy from amazon easy return had already 2 that cooked totally no good could not even comp reformat(DEAD)this time i bout before i asked you Kingston Exodia 128GB USB 3.2 Flash Drive . Also i just bought saw good price this SanDisk 128GB Ultra USB 3.0 Flash Drive - SDCZ48-128G-U46 i need for something else so now i have the 2 on Order. Kinda shocked Sony Give almost no Drive space 4GB uses that up in just few things.
@@MasterMrx Hope you have luck this time with the flash drive. Maybe next series of Bravia have extra storage. Yesterday I changed the stick to a really old Corsair Survivor 32GB USB 3.0 and still Kodi works flawless with a Kodi db of more than 3GB.
Sony could easily fix the storage issue with a software update I'm sure. When will Tech/Electronics Companies learn that storage is one of the main features we look for as consumers. The digital world demands it...
I’ve been trying to move apps to my usb and it seems that I’m not able to do it i tried several of them, do you have any recommendation ? I’m using a 32 gb 2.0 usb drive
I have an A80J. I’m trying to add my SanDisk 30GB USB3.0 stick. It recognizes it and formats it but when it asks to move the photos, files and app data and I click yes the TV responds “Could not migrate data to SanDisk USB drive”. So it’s there but not useable. It also doesn’t allow me to install new apps to the drive. What am I doing wrong?
Thank you for contacting Sony support, we're sorry for the issue you're experiencing. After formatting the SanDisk USB drive, you'll be able to move the downloaded apps to it. Please note that some apps can't be moved to a USB storage device. Refer to this link, so you can follow step by step to complete this process, www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/articles/00223233. Please reply on the thread if you need or would like additional support. Regards, Gerson.
Gerson, Do you realize you have posted the exact same instructions to everyone about 50 times now? How about doing your job and actually being of some help!!!!!!
Anyone who didn't know this is little tip/trick i learned about Sony Tv's mine is 65" Bravia XR X90J. The built in Ethernet port is (speed)Capped off for what ever reason at 100 MB DL speed. But if you pay for more speed like i do i pay for 900GB i bought a USB 3.0 Hub 3-Port Gigabit Ethernet Port for Laptops USB Flash Drives pop into the 3.0 usb drive put wire to that now i get internet speeds same as what i pay for.
I bought a metallic pen drive it gets heated fast. I don't know the temparature but if I apply pen drive all the time to tv. Does my Sony tv usb port will melt or any safety is there. Plz reply 😔
Greetings and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Thanks, Ivan.
Hello Eric I really need your help I have a sony vaio laptop model vpceh26eg . Its old and not supported by sony anymoe . I need the original drivers to make it up . Can you help me ?
I have this meaasge on my Sony Bravia TV "could not migrate data to usb storage". Any idea why? USB storage shows 125 GB now. My TV model is Sony Bravia 4K VH21 KD-85X80K Android kernel 4.19.75
I just bought a X90J and signed up for most of the apps. Problem is Sony tv says storage full after 2 weeks, I followed your instructions and put a PNY 256GB drive. But I can't migrate any app to the drive. It just says "Could not migrate apps to PNY drive", any idea how to make it work? Cheers mate 👍
Hi Elitem8, and thank you for contacting Sony support, we're sorry for the issue you're experiencing. The PNY 256GB flash drive most be formatted before using it for storage on your Sony X90J TV, after it's formatted, you'll be able to move the downloaded apps to the PNY 256GB flash drive. Please note that some apps can't be moved to a USB storage device. Refer to this link, so you can follow step by step to complete this process, www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/articles/00223233. Please reply on the thread if you need or would like additional support. Regards, Gerson.
@@SonySupportUSA Hi Gerson, I did that and still can't move any app. I went to the store where I bought it and they told me to unlock the developer mode. That will be the only way I could force an app to be on my PNY drive. Six years ago I bought a Sony 43X800D and still works fine but at least has 8gb and I have the same amount of apps as the X90J and shows 4gb still free. But my brand new Sony with 2 weeks of use is full with 4gb of apps this is mental mate. How can they make a new TV with only 4.4gb available. I really appreciate your help but I'm really frustrated. Already formatted the drive many times and I can't do anything. I'll take the bloody tv back. I want to enjoy my new TV with my ps5 and have my daughters watch their favorite shows without worrying about storage. Cheers my good Sir!
Thanks for replying Elitem8! We are sorry to hear that the suggested steps didn't resolve the issue, this is not the experience we want you to have. For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US. Regards, Gerson.
Thank you for contacting Sony support, we're sorry for the issue you're having. We'd like to recommend trying a different USB flash drive and follow the steps again. The USB flash drive must be formatted before using it for storage on your Sony TV, then you'll be able to move the downloaded apps to the flash drive. Please note that some apps can't be moved to a USB storage device. Refer to this link, so you can follow step by step to complete this process, www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/articles/00223233. Please reply on the thread if you need or would like additional support. Regards, Gerson.
Hi Louie, We're sorry to hear you're having an issue moving the apps to your USB storage. Please provide us with the model number of your unit so we can better assist you. To locate the model number, refer to the link below. www.sony.com/electronics/support/articles/S1F0264?layout=standalone Regards, Sam
Same with me i connected a 64 gb pen drive and followed the procedures from video but it hardly moved any data..also I cannot find a way to move individual apps to the storage if required..i feel I wasted my money in all this for the drive and the storage issue still remains the same..please make a complete video and provide full info and not this kind of basic stuff..
Hi rahul khanna, Thank you for contacting Sony support. We're sorry for the issue you're having, this is not the experience we want you to have. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Gerson.
Still getting issue. Not able to move any apps to usb storage at all. Im using 55A80J in India. Please let me know if you provide any support over call or chat as this issue is becoming really annoying. Due to space issue, not able to update any apps or install new apps.
Hi Gagandeep, For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in the Asia Pacific region: www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your concerns. Vincent
Hi! I want to ask if you can do this process on a Sony Bravia 50X75K? Can i format a USB drive or portable HDD as an internal? And will i be able to install apps directly there? Thanks pls i need your respond.
Hello brother I have some problem in this part I have sony 32gb pendrive when i plugged in sonyx75l tv it shows Set up as removal storage Set up as device storage Eject But i don't want to expand my Storage in pendrive i just use my pendrive ( videos, music) its cant show or played What can i do please reply
Hi bludclotjungletechno, Thank you for visiting our comment section! The KD75X85J has 2 USB Ports. The USB port 1 supports High Speed USB (USB 2.0) while the USB port 2 supports Super Speed USB (USB 3.1 Gen 1). Refer to this link for more details: www.sony.com/electronics/support/res/manuals/5024/e0aaf665a8dd1179013726d177835fa8/50248841M.pdf Thanks for choosing Sony. Jay
Recently bought Sony 77 A80J and it has only 4.4GB of available storage but on the Sony website they mentioned 16GB as internal storage. Could you tell me why? What is the available storage for this tv?
Greetings and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Thanks, Ivan.
Hi sony, I have a problem with storing apps downloaded from the TV into the USB. It says "Not enough storage". I think thats because the TV is trying to store the app in its build in storage. Even if i try to migrate the apps, it says "apps unable to migrate". The app I trying to download is Asphalt 9 Legends. Its aprox. 2 GB. My TV model is Sony bravia X85j 75". Other games such as badland and red ball, jus to name a few, are downloaded but I am not sure if it is transferred to the USB. Please help me!
Hi Dhul, We're sorry to hear you're having an issue transferring the app to your USB storage device. To use a USB device for storage (apps only), it must be formatted on the TV before use. It will then work exclusively on the TV for app storage. It will not work with a computer, etc., after formatting on the TV. And please make sure you follow the step-by-step procedure on the link below on how to properly move the Downloaded Apps on a TV to a USB Storage Device. www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/articles/00223233 To check if the downloaded app is transferred to the USB, please go to the Settings >System >Storage >Removable Storage . Then the TV should display the remaining storage capacity and the files that was transferred to the USB drive. Should you need further help, feel free to reply to this thread. Thanks! -Sam
@@SonySupportUSA Hey Sam! I have managed to migrate the data successfully and the apps i have download seem to directly be stored in the USB now... except asphalt 9. It keeps saying that "not enough storage". Maybe the TV wants to donwload the app in its inbuilt storage first and then tranfer to USB, but even then i have 2.5 gb storage empty in the inbuilt storage of the TV while the app is only 2.2 gb and if still tells me that there isn't enough storage.
Hi Dhul Qarnayn, We apologize for the inconvenience. The onboard storage consists of two parts, the internal storage that's used to store the operating system and system files, and the user-accessible storage used to store the apps and user data. The available storage capacity of your TV device only shows the available user-accessible storage and not the total onboard storage. The on-board storage of your TV consists of the following: > Internal storage - Also known as system memory - Stores the operating system and system files - Not accessible to users > User accessible storage - Storage for apps and user data You can check this link for more details: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85j/articles/00223285 You can also contact us through our website, please find Sony Electronic’s Support information: Go to sony.com > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" > click on “Chat Now” or you can call us directly in the phone number under “Phone Support” provide this Case Number if you decide to contact us [Case Number]. I hope this helps! Jay
Hi tallgrass, thanks for your inquiry! Unfortunately, no. You can only transfer the downloaded apps to a USB storage device to increase the memory space available on your Google TV. But the good news is that most of changes you made on the settings of the TV will remain even when you turn it off and back on again. Hope this helps! -Sam
Hi @amrutanshudash07, Thank you for contacting Sony support, we're sorry for the issue you're having! On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Gerson
Great video, I've noticed Sony apps are usually larger than the same app on other brands TV's. Maybe that's why the content usually looks sharper or more on point. 🤷
I bought a new sony Bravia KD-43X72k. yesterday. All I'm trying to do is add a USB HDD/stick to record freeview programs onto. On my 6 year old smart TV, My old sony it was so easy. put the stick in, format and your good to go. This is a totally different story. I have tried following the sony guides online, but mostly they seem to refer to a different model of TV or just dont give you enough information. or the wrong information. I have been into system settings/storage formatted the drive for the TV. I don't want or need to download any Apps I'll still be using the firestick I bought and not the onboard stuff which Ive mostly disabled. . It's a TV not a laptop. . Ill use it to watch programs not write letters. I dont want the HDD to do anything apart from to be able to set and record programs from the guide. Which I am unable to do. I have 2 blank mem sticks and tried them both in the 2 different available slots. and I cant find anyway to either make the box recognise that these Pen drives are available to record on or that they are even present. If I press the middle + key on the remote from the guide "I get this program is currently unavailable" Which is what I'm tryin to set timer to do. Pressing the red record button does nothing. Another problem is that I dont seem to be able to connect to my PC with ll the movies stored onto it I'm getting very frustrated trying to things that were easy on my old box but which aren't like this on my new on. It shouldn't have to be rocket science to set up a bloody TV. . Can someone just give me a simple how to guides to do the things IM trying to do. Im really disappointed with this TV. I'm on the point if arranging for it to be returned its so bad. Unless someone can help?
How about this for a tech tip, Sony: do not fleece your customers by saving $2 on storage on your $2000 - $3000 TVs. 4GB storage free on X90J, holy sh*t. Had more storage available on $300 Samsung/chinese brands 5 years ago. Congratulations, Sony. You made $2 extra on a $2000 TV. And turned a happy future repeat customer to a pissed off one that will think twice before trusting you won't screw 'em on dumb sh*t like this again. Hope it was worth it.
Hi. I received a message about the Device Storage: Internal shared storage total space : 6.7 GB. Delete demo content. Delete retail demo content to increase to increase available memory. My question is what do I delete to increase available memory, and how do I fix this on a permanent level. Thank you for your consideration.
Hi Kenneth Kuehnl, Thank you for contacting Sony support, we're glad to assist you! If you would like to have more internal storage on your Sony TV to install more apps, you can transfer movable apps downloaded to your Android TV to a USB storage device to increase the memory space available on your TV. Please follow the steps provided on this link to transfer movable apps downloaded to your Android TV to a USB storage device: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/articles/00223233 Please provide us with the exact model number of your Sony TV, so we can provide you with the steps to delete retail demo content to increase available memory on your TV. Follow the steps provided on this link to locate the TV model number: www.sony.com/electronics/support/articles/00121074 Regards, Gerson.
@@SonySupportUSA Hi Gerson, thank you for your help with this issue. I am the proud owner of a XBR-65X850G. We have always owned Sony products and will continue to own them in the future.
Thank you for replying, we appreciate you're a Sony customer! Please follow these steps to delete retail demo content to increase available memory on your Sony XBR-65X850G: Press the HOME button, then select [Settings] - [Device Preferences] - [Storage] - [Internal Shared Storage] - Now search for either [Demo Content] or [Retail Demo Content] and select Delete. You may also try transferring movable apps downloaded to your Android TV to a USB storage device to increase the internal storage of your Sony XBR-65X850G. Please access this link for the steps: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/articles/00223233 . Regards, Gerson.
Hi Justin Joseph, We do apologize for the inconvenience. Please provide the complete model number of your Sony TV so we can check the compatibility. Regards, David
@@SonySupportUSA Hello there! Thank you for your response. I have a Sony KD-65X85J. Since my original post, I've tried other USB drives without success. I'm looking forward to your response as I plan on adding Asphalt 9 to my so far incredible experience with this television.
Hi@@FarOutKidd, Thank you for replying! We're sorry for the issue you're having with your Sony BRAVIA TV. Please note that the Sony KD-65X85J is not compatible with these steps for transferring movable apps downloaded to your TV to a USB storage device to increase the memory space available on your TV. You may access the following link and refer to Applicable Products and Categories of the Article for more details about this process: www.sony.com/electronics/support/articles/00223233 Regards, Gerson.
I have recently purchased a Sony Bravia X80K 55 Inch smart Android tv and despite following the steps shown by you to expand and migrate my apps to the USB Drive - I get an error stating "Could not migrate data to USB Drive" please help me resolving my issue.
Hi Anvesh Verma, Thank you for contacting Sony, we're sorry for the issue you're having. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Gerson.
Here we go again with another generic “copy and paste” response from Gerson. It’s no wonder they say Sony has the worst customer support! The store I bought my TV from which died last night insists I caused the damage (in 2 months time, yet I still have a 15 year old Sony I’ve never caused damage to, nor have I lost a pair of sunglasses, lost or damaged a new iPhone every year, etc.) and wants to charge me almost half price, $1700, for a replacement TV I didn’t damage!!!
Didn’t work at all for me. I have a 2022 Bravia. The tv kept turning on and off for 10 minutes until I re,obed the usb drive-which was brand spanking new.
Could you delete apps that the TV is unable to delete/remove this way? In other words, move the apps, format the USB again and install apps that you now want?
Hi bdoogy1, Thank you for contacting Sony support! Please note that some pre-installed applications can't be deleted. These steps are only for transferring movable apps downloaded to your Android TV to a USB storage device to increase the memory space available on your TV. You may access the following link for more details about this process: www.sony.com/electronics/support/articles/00223233 Regards, Gerson
Hi NoChill_Gaming, Thank you for contacting Sony support, we're glad to assist you! Yes, you can use any USB flash drive to expand the storage on your Sony TV. Please follow the steps provided on the following link to transfer movable apps downloaded to your Android TV to a USB storage device to increase the memory space available on your TV. Please check applicable product and categories of the article: www.sony.com/electronics/support/articles/00223233 Regards, Gerson
I have the Sony Bravia xbr65a8h. Adding the USB drive has not given me more storage space. I have tried to download and install more apps from google play and it tells me to remove apps to free up space.
Hi Bryan W, Thank you for contacting Sony support, we're sorry for the issue you're having! Please note that these steps are for transferring movable apps downloaded to your Android TV to a USB storage device to increase the memory space available on your TV. Moving apps to an external USB storage device is limited. Most apps can't be moved.
You may access the following link for the steps to transfer movable apps downloaded to your Android TV to a USB storage device: www.sony.com/electronics/support/televisions-projectors/articles/00223233 Regards, Gerson.
Oh, finally a diversion where you admit most apps can’t be moved! But whoever is in the video sounds as happy as a lark like all apps can be moved. How about a firmware update to fix this?!?!?!?!?!?
Let’s try to expand The VRR update said to hit earlier winter for the Sony A80J please Sony your products are Great but your promise to deliver on firmware updates are so less than your competitors when will you care enough and understand saying I’m sorry just isn’t enough when giving reasons on why you don’t have The VRR update out yet Very disappointed customer that spent thousands on a 77 Sony A80J
Hi Chosen One, Thank you for reaching out. VRR will be coming via a future firmware update. Please check your TV model at our support website (www.sony.com/electronics/support) for product updates and announcements. Thanks! -Sam
I did the same process but it says that usb is formatted but it isn't formatted after a reboot it is again showed as external device and doesn't even ask for moving apps
Greetings, and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Gerson.
I tried everything as per the instructions with my Sony X85J and yes I was only able to move a couple of apps like Kodi to the usb drive. But the weird thing is, after doing this, whenever I try to turn the tv on from standby, instead of turning on, the led light stays on for a couple of seconds and then it goes off. The tv doesn't turn on. During this time, it doesnt matter we press the remote power button or the tv button near the led. Then after a few seconds, the power button works and the tv turns on like it was powered down, with the Google TV logo animation n all. Its like the USB is causing some sort of issue. Instead of turning on from standby, the tv actually shuts down power or something. I tried 2 USB devices, a regular SanDisk 32GB USB 2.0 storage and a SanDisk Ultra Luxe 64GB USB 3.1 Gen 1 Storage. In both cases, the issue was there!!
Hi Midhun Jose , Greetings and thank you for your message. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Thanks! Jay
Yes. Finally. I have exactly the same issue. Please could you let me know if you find a solution? XR77A80J 2001 (UK) Tried a USB 3.0 stick on the blue USB port, same issue. On reddit they said to set RS232C mode to "serial" but I don't have "serial" as an option for this setting only "off" or "via HDMI"
@@markcampbell9584 Greetings and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Thanks, Ivan.
@@midhunjose Amazingly, as of a few days ago it seems fixed. As far as I know, all I did was move to a usb3.0 device on the blue port but it didn't work until I ejected and unplugged the old usb 2.0 stick device which was still sitting in the other port.
Sony support. Any chance of enabling TrueHD passthrough on native apps running directly on your google TVs. Only DD+ is working. I have read it is deliberately disabled, (I am aware TrueHD passthrough works fine for external devices eg: DVD player)
Too cool,,got a question im having a sony bravia tv still under warranty replaced by sony i have a sony bravia android tv. Im wondering can i transfer apps i downloaded with account i fo to be included such as netflix among many others,,,netflix has my account information,,,if doing so will transfer the account info as well onto the usb storage device as well and if not is there away? Im wondering since i have to return the under warranty set back to sony,,,if the storage info is on the internal hard drive if i were to remove the harddrive from the returning set and remove the hard drive from the new set and swap hard drives so essentually keeping and installing the hard drive from the warranty returning set and installing in my new set and installing the new hard drive into the old set,,should the old hard drive with stored info apps account info cacheas in etc be read and functional on the new set,,,sorry sounds confusing
Hi Craig Ingram, Thank you for contacting Sony support, we're glad to assist you with your inquiry! Please note that when moving downloaded Apps to your TV to a USB storage device your sign in or subscription information to streaming services as Netflix, RUclips, and Prime Video is not saved nor transfer. After moving Apps to the USB storage device and then to the other TV, you'll need to install the App and then proceed to the sign-in process again. You may refer this link for the steps to transfer movable apps downloaded to your Android TV to a USB storage device: www.sony.com/electronics/support/televisions-projectors/articles/00223233 For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson.
@@SonySupportUSA hey thanks for responding so since my sony bravia model KD55X80CK app and account information is not stored on the hard drive question ? is it stored in memory on one of the boards ie power board main board or a seperate memory board such as in memory on a pc ???? Thanks
Thank you for contacting Sony, we're sorry for this inconvenience. To isolate this particular issue, please make sure you are following these steps: -The USB ports on the TV support FAT16, FAT32, exFAT, and NTFS file systems. -Make sure Tv is running the latest firmware version, you can check that info by accessing this link: www.sony.com/electronics/support/lcd-tvs-android-x95j-series/xr-65x95j/software/00280965 - Please also restart the TV by following the steps listed here: helpguide.sony.net/tv/iusltn1/v1/en-003/08-01_03.html?hl=restart - Make sure you try different USB flash drives. Please reply on the thread if you need or would like additional support. Regards, Ivan.
Hi Prakash, We're sorry to hear you're having an issue moving the downloaded apps to your USB storage device. To use a USB device for storage (apps only), it must be formatted on the TV before use. The USB device will then work exclusively on the TV for app storage. It will not work with a computer, etc., after formatting on the TV. Note: Some apps can't be moved to a USB storage device. Please make sure you follow the step-by-step procedure on the link below on how to properly move the Downloaded Apps on a TV to a USB Storage Device. www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/articles/00223233 Should you need further assistance, feel free to reply to this thread. Thanks! -Sam
Hi Douglas Atwell, Thank you for contacting Sony support, we're glad to assist you! Please note that for the Sony XR-75X95J USB port 1 and 2 support High Speed USB (USB 2.0) and USB port 3 supports Super Speed USB (USB 3.1 Gen 1). You may access this link and refer to page 10 to check the TV specifications, www.sony.com/electronics/support/res/manuals/5026/f275ff95678f6481c92bdeffd05661b4/50266861M.pdf Please reply on the thread if you need or would like additional support. Regards, Gerson.
As soon as I format my usb drive to storage device my usb drive doesn’t show its storage, it’s says ‘USB Drive is safely ejected’. Please I need urgent help
Thank you for contacting Sony, we're deeply sorry for the inconvenience you're having. When performing this process, make sure the USB storage has been formatted, and you also have the option to try different USB storage devices. Please access the following link for more details on moving apps you downloaded to your TV to a USB storage device: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/articles/00223233 Regards, Ivan.
Hi , Is there a size limit to the USB drive you choose to use ? Also I have the Sony 1K-XM4 headphones and can`t the Sony 360 headphone app work with the newer Sony TV`s and if so what models and sizes will be able to use 360 Audio , many thanks , Dreamer
Hi Dreamer, Thank you for your inquiry. Sony TVs with Android 7.0 OS or later can use an HDD that is 256 GB or larger, but the usable capacity is restricted to 256 GB. For more information, please refer to this link: www.sony.com/electronics/support/televisions-projectors/articles/00148248?category=televisions-projectors And unfortunately, the 360 Reality Audio feature of your WH-1000XM4 does not work with Sony TVs. To enjoy the 360 Reality Audio with Sony Headphones, you will need to perform 360 Reality Audio Setup using the Sony | Headphones Connect app, and subscribe to a 360 Reality Audio music streaming service. To learn more about the 360 Reality Audio feature, please visit the link below: www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229041 Regards, Sam
@@SonySupportUSA Hi Sam , thanks for taking the time to help . So basically any USB - 3.X should work up to 256 GB , thinking flash drives . Also , good to know , and yes the 360 Reality Audio is already set up for my ears , really amazing . Even though the new Sony TV`s will have reality audio , the headphones will not be compatible with the reality audio tv`s ? -- ok -- but the blue-tooth function will still work ? right ? , thanks , D.
I tried adding a 32gb SanDisk to my Sony XBR A8h and it didn’t work. I followed all the steps. When I try to migrate after formatting the SanDisk drive and nothing moves. When I try to manually move apps to the SanDisk drive the tv says there is not enough space. I don’t understand since it has 31gb available. Anyone had this problem and figured out a fix? Do you need a special brand or model of flash drive?
Wow, i just saw this video and ordered an HP 124Gb USB drive just to realize that this advice dies not work. I went ahead and did my own thing and i can use the USB for storing my movies atleast and olay it theough VLC player. This advice doesnt work though, nothing gets moved to the pen drive at all.
Hi Raj, Thanks for your inquiry! Please provide us with the model number of your unit so we can better assist you. To locate the model number, refer to the link below. www.sony.com/electronics/support/articles/S1F0264?layout=standalone Regards, Sam
Hi Raj, Thank you for the information. Some photo images or folders take time to display depending on the image dimension, file size, and number of files in a folder. Some photos and movies may be magnified, resulting in low picture quality. Depending on the size and aspect ratio, images may not be displayed in full screen. If the storage capacity of your TV is insufficient, you can move downloaded apps to an optional USB storage device to free up space. Refer to this link for more details: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x80j/articles/00223233?model=KD-43X80J&category=televisions-projectors-lcd-tvs-android-. I hope this helps! Jay
Hi Imran Basha, Thank you for the inquiry! For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, David
He asked a simple question!! You can’t tell him that it can only support 256GB, but is a waste of time since 99.9% of apps can’t be moved anyway? Real nice, Sony.
Hi Batdroid, Thanks for your comment. We are sorry for the confusion. Could you please tell us the exact model number of your Sony TV and your current location so we can best assist you? We are looking forward to your reply. - Romeo
@@batdroid2705 Thank you for providing the model number and your current location. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Sam
I can't imagine a company producing high end TVs nowadays with only 4.4Gb of available space! Was is so difficult adding at least 10Gb more? Not to mention that you can find 6 inch phones today, having 512Gb of memory, while my 65 inch Sony has 4Gb!
Hi R K Hindustani Games, thank you for your question. To best assist you, may we please verify your current location and kindly provide the model number of your Sony TV. We hope to hear from you. Regards, Erin
This doesn’t work at all!!! On the XR-65A95K I can’t migrate a single app after formatting as device storage, and when I try to move all now, an instant message pops up saying “Could Not Migrate Data.” I bought FOUR USB 3.1 DRIVES: 1). SanDisk 16GB. 2). Kingston 32GB. 3). Samsung 64GB. 4). Gigastone 128GB. NOT A SINGLE ONE WORKS ON THIS DAMN QD-OLED TV!! After trying them on the TV with no success, I tried them on my iMac. Every single one works just fine, and fast!! Oh, and by the way, after two months my TV died last night. Not only was the reddish-purple anti-reflective coating covered with big, blue blotches due to a manufacturing defect, last night at 10:30 I pressed the power button on my remote and now the Sony LED flashes 4 times, pauses, and does it again before it shuts down. During those 35 seconds, I have lots of vertical lines of RGB on an area of my screen and two larger red horizontal lines! It looks like someone threw a baseball at it within the pattern, yet I did nothing and now the store won’t replace it!! CEVA logistics did a horrible shipping job with the box on the truck turned on its side vertically, and only one of the two guys pushed it like that with the screen side facing the metal rods on the dolly. I screamed at him to have two people carry it properly, horizontally on the sides by the handles, but he refused and I ran up to him before he approached my door and then he rotated it and pushed it on pavement!! So it worked for two months and then died, and now I’m screwed.
After having issues and reading the comments here, it is clear that the migration feature DOES NOT WORK. It becomes humorous how repetitive the Sony support comments are; almost like a bot. Support thinks that you just follow the instructions.. but the result does not match the described result. Sony - it doesn't work!
Hi William Williams, We do apologize for the inconvenience. Please contact our product specialist for further assistance with your concern. us.esupport.sony.com/support/s/support-contact Regards, David
I did all the process and I am able to move my downloaded apps to USB drive . but still unable to move my files like videos and photos to USB drive from TV storage. Is there any way ??
Hi Sanish, We are sorry to hear about the issue you are having. Please provide us with the model number of your Sony TV and your current location so we can better assist you. Thanks! -Sam
@@SonySupportUSA It is Sony 4K google smart TV KD55X80J . I am in Muscat, Oman. Although I moved the apps to USB drive, later I was forced to move it back to TV's Memory since TV started behaving unstable. It started restarting and caused lagging .if there is a way to solve, kindly give me a solution.
@@sanishkmathew3053 Thank you for your response. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Sam
Greetings and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Thanks, Ivan.
Hi @kavan_gcb7870, Thank you for contacting Sony support, we're sorry for the issue you're having! On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Gerson
@@kjktex Thank you for providing the model number. Can you tell us what are you trying to transfer from the TV to your USB drive? If you're trying to transfer apps to a USB storage device to increase the memory space available of your TV, please make sure you follow the step-by-step procedure on the link below. Please note: Performing this procedure formats the USB memory device for exclusive use with the TV. You may not be able to use it with a computer, or other devices. www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x85j/articles/00223233?model=KD-65X85J&category=televisions-projectors-lcd-tvs-android- Should you need further assistance, feel free to reply to this thread. Thanks! -Sam
@@SonySupportUSA this doesn’t work it’s not an android tv it’s google tv… the usb is formatted and when I try to transfer data it says “unable to migrate data” When I select an app under storage used it doesn’t give me an option to change storage
@@kjktex Thank you for your response. Did you format your USB drive on the TV or on your computer? Can you also tell us which apps are you trying to move to the USB? And to transfer an app, you will have to select an app under settings and not under storage. -Sam
Hi @7jpartridge, Thank you for contacting Sony support, we're sorry for the issue you're having! Please note that to use a USB flash drive for storage (apps only), it must be formatted on the TV before use. It will then work exclusively on the TV for app storage. Please follow the guide provided on this link, so you can transfer movable apps downloaded to your Android TV to a USB storage device: www.sony.com/electronics/support/articles/00148248 Regards, Gerson
Shame to Sony, 4gb for $2-3K TV is total scam, you will not be able to install more than couple of apps. USB extension? This guys is funny, as it is bs because usb extension is super slow and any streaming app will show you slide show :)
@SonySupportUSA The least you can do is do proper user test before publishing a video that is void. The advice here is pointless since no app can be moved. Be sincere with us.
Oh, and also, this crappy advice doesn't work anyway (on J and K TVs at least), you can install/move like 1% of apps to USB (of course, none of the games or bigger apps it would actually be useful for), even with the developer mode. So not only did Sony fleece me to save $2 on storage, it also made me buy an USB drive I didn't need (and can't use with their TVs anyway) for extra $20, with this lame "advice". LOL. Hilarious, Sony. Say hi to galaxy brains making these decisions for me, will you.
For those with a new Sony with Google TV, if you plan to use any apps that will fill up the available 4.4 GB of storage (don't look at the specs, my A80k claims to have 16GB but came brand new with 4.4GB free and will delete nothing to increase it) take my advice and return the TV before the store exchange time limit. The described process DOES NOT WORK on 2022 (K) models and apparently on 2021 (J) models. Yes, it will accept the USB stick as expanded storage, but then it won't install most apps there, and even if it does, in the case of KODI, the data will all go to the TV storage and fill it up quickly. Sony support has been no help, they just repeat the same thing as though it worked, and it doesn't. Twice I've added my video library to KODI and watched as the device memory fills up to where I get low memory warnings, even though the KODI app is installed on the USB stick. If you want use KODI with this TV, buy an Nvidia Shield, which integrates nicely with the TV and runs KODI properly. Frankly, since Sony can't seem to see what is clearly obvious as a glitch in their system, I think they should buy us all an Nvidia shield so we can use apps and storage properly. Even if you just have a small video library and can fit it on the TV, if you add the KODI app shortcut to your quick access apps list, the TV will move it repeatedly to the bottom of the list, where no one can find it. The Shield doesn't have this problem, and it too runs Google TV, so it's not an issue with Google TV. The TV (A80K) is otherwise excellent, but apparently Sony thinks by repeating a fix that doesn't work, it will eventually work.
This seems to be working for me (2021 A80J 77) BUT I have to say the TV power-on process seems very slow after this and very often the TV boots from Google splash screen in the mornings. However, all my low memory warnings have gone and the storage menu shows 2GB in use on my stick.
@@markcampbell9584 Do you have KODI installed, using the stick? That's good to hear about the storage, not so good about the sluggishness. My A80k boots fine with the stick in and used for the KODI app itself, but it doesn't store the data on the stick. If it's a different app storing its data on the stick, it might help us to figure out whether the TV or the app is to blame.
I have x95k. I put my brand new USB drive into the TV, it reads the USB storage but I can't move my internal storage data to the USB storage. Does anyone know what the problem is?
Hi@@hyde4never,
Thank you for contacting Sony support, we're sorry for the issue you're having!
To use a USB flash drive for storage (apps only), it must be formatted on the TV before use. It will then work exclusively on the TV for app storage. Please note that moving apps to an external USB storage device is limited, some apps may not be moved. Please follow the guide provided on the following link for more information about this process: www.sony.com/electronics/support/articles/00148248
Regards,
Gerson
@@SonySupportUSA This is NOT accurate. I just formatted this on the tv (A90J) and any new apps to download are trying to go to the filled up internal storage. Why have this feature when it doesnt work?
Great easy to understand video. One question. If you do decide to remove the drive, how do you move apps or files from the USB drive back to the system drive. Thanks again
I have a 2021 XJ 85 it boggles my mind that it only has 4.4 gig of storage on board. The only negative I have found so far about this tv.
Yeh had my tv one week and ran out of space .....why not ship with at least 64gb
Planned obsolescence, apparently. Also, following their process of moving to USB only gets you so far since only some apps support external storage, or they only support it for some aspects like data. After running it down to 0.2GB free, I was only able to recover 800MB by moving to USB, since most apps don’t seem to support it.
Just buy a usb why do you guys complain about dumb shits
I just went to transfer some files for the first time. Literally barely use the tv or have many apps. I’m @7.5 out of 8gb. Wtf Sony.
Edit: nm it’s 4.4 and Sony says cannot migrate data to this usb drive.
@@OregonDuck Thank you for contacting Sony support, we're sorry for the issue you're having. Please note that these steps are for transferring movable apps downloaded to your Android TV to a USB storage device to increase the memory space available on your TV. The USB storage device must be formatted before trying to transfer movable apps. Note: Moving apps to an external USB storage device is limited. Most apps can't be moved. Access this link for the steps, www.sony.com/electronics/support/televisions-projectors/articles/00223233 .
Please reply on the thread if you need or would like additional support.
Regards,
Gerson.
So I've tried your process step by step and it didn't work for me. I was able to format and convert it from removable storage to internal type storage, but when I try to move my data over it says that it's unable to move. What am I doing wrong?
I've had the exact same results... it's unable to move 7/6/24 9:18pm
This is awesome! Kodi alone with its database/library took all the internal storage. Thanks! To the ones saying usb stick is not fast enough, I am using a regular 128GB USB 3.2 stick plugged into the Blue USB port, which runs smooth and fast as the internal storage.
Can you tell me what one you bought i am trying to expand my storage and i fried two 128gb stick drives already
Just ordered the Kingston Exodia 128GB USB 3.2 Flash Drive hope it works this time. Last time as soon as i installed items onto drive it crashed and would not Reformat.I have the 65" Bravia XR X90J
@@MasterMrx Used a Sandisk. Watchout for fake sticks. Buy only from where you can return it.
Thanks @Antonio José I only buy from amazon easy return had already 2 that cooked totally no good could not even comp reformat(DEAD)this time i bout before i asked you Kingston Exodia 128GB USB 3.2 Flash Drive . Also i just bought saw good price this SanDisk 128GB Ultra USB 3.0 Flash Drive - SDCZ48-128G-U46 i need for something else so now i have the 2 on Order. Kinda shocked Sony Give almost no Drive space 4GB uses that up in just few things.
@@MasterMrx Hope you have luck this time with the flash drive. Maybe next series of Bravia have extra storage. Yesterday I changed the stick to a really old Corsair Survivor 32GB USB 3.0 and still Kodi works flawless with a Kodi db of more than 3GB.
What is the maximum storage capacity usb can i use? For eg can i use a 50gb usb stick?
Sony could easily fix the storage issue with a software update I'm sure. When will Tech/Electronics Companies learn that storage is one of the main features we look for as consumers. The digital world demands it...
I’ve been trying to move apps to my usb and it seems that I’m not able to do it i tried several of them, do you have any recommendation ? I’m using a 32 gb 2.0 usb drive
Which is best pendrive for supporting sony tv all video?
I have an A80J. I’m trying to add my SanDisk 30GB USB3.0 stick. It recognizes it and formats it but when it asks to move the photos, files and app data and I click yes the TV responds “Could not migrate data to SanDisk USB drive”. So it’s there but not useable. It also doesn’t allow me to install new apps to the drive.
What am I doing wrong?
Thank you for contacting Sony support, we're sorry for the issue you're experiencing. After formatting the SanDisk USB drive, you'll be able to move the downloaded apps to it. Please note that some apps can't be moved to a USB storage device. Refer to this link, so you can follow step by step to complete this process, www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/articles/00223233.
Please reply on the thread if you need or would like additional support.
Regards,
Gerson.
Gerson,
Do you realize you have posted the exact same instructions to everyone about 50 times now? How about doing your job and actually being of some help!!!!!!
Mine says forget this device storage after formatting it???? What do I do now? Thank you for your help
Anyone who didn't know this is little tip/trick i learned about Sony Tv's mine is 65" Bravia XR X90J. The built in Ethernet port is (speed)Capped off for what ever reason at 100 MB DL speed. But if you pay for more speed like i do i pay for 900GB i bought a USB 3.0 Hub 3-Port Gigabit Ethernet Port for Laptops USB Flash Drives pop into the 3.0 usb drive put wire to that now i get internet speeds same as what i pay for.
What usb storage people are using for moving the apps to , I've got a x90j 65^ and can't decide . Tha ks
I bought a metallic pen drive it gets heated fast. I don't know the temparature but if I apply pen drive all the time to tv. Does my Sony tv usb port will melt or any safety is there. Plz reply 😔
Greetings and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/.
Thanks,
Ivan.
Unable to install Xextreme play ( airtel).... On my sony bravia
Hello Eric
I really need your help
I have a sony vaio laptop model vpceh26eg .
Its old and not supported by sony anymoe . I need the original drivers to make it up . Can you help me ?
So many apps… but not Spectrum -_-
You forgot to mention that most apps don’t support moving to external storage.
Which apps?
99.9% of them!
@@pjnuckingfuts can I move RUclips app to external USB storage?
Bs
I have this meaasge on my Sony Bravia TV "could not migrate data to usb storage". Any idea why? USB storage shows 125 GB now. My TV model is Sony Bravia 4K VH21 KD-85X80K Android kernel 4.19.75
my sony looks just like this example but says use internal storage or removable storage. not sure what to choose
I just bought a X90J and signed up for most of the apps. Problem is Sony tv says storage full after 2 weeks, I followed your instructions and put a PNY 256GB drive. But I can't migrate any app to the drive. It just says "Could not migrate apps to PNY drive", any idea how to make it work?
Cheers mate 👍
Hi Elitem8, and thank you for contacting Sony support, we're sorry for the issue you're experiencing. The PNY 256GB flash drive most be formatted before using it for storage on your Sony X90J TV, after it's formatted, you'll be able to move the downloaded apps to the PNY 256GB flash drive. Please note that some apps can't be moved to a USB storage device. Refer to this link, so you can follow step by step to complete this process, www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/articles/00223233.
Please reply on the thread if you need or would like additional support.
Regards,
Gerson.
@@SonySupportUSA Hi Gerson, I did that and still can't move any app. I went to the store where I bought it and they told me to unlock the developer mode. That will be the only way I could force an app to be on my PNY drive. Six years ago I bought a Sony 43X800D and still works fine but at least has 8gb and I have the same amount of apps as the X90J and shows 4gb still free. But my brand new Sony with 2 weeks of use is full with 4gb of apps this is mental mate. How can they make a new TV with only 4.4gb available. I really appreciate your help but I'm really frustrated. Already formatted the drive many times and I can't do anything. I'll take the bloody tv back. I want to enjoy my new TV with my ps5 and have my daughters watch their favorite shows without worrying about storage.
Cheers my good Sir!
Thanks for replying Elitem8!
We are sorry to hear that the suggested steps didn't resolve the issue, this is not the experience we want you to have. For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US.
Regards,
Gerson.
@@SonySupportUSA im having the same issue. formatted the usb but it won't transfer any apps
Thank you for contacting Sony support, we're sorry for the issue you're having. We'd like to recommend trying a different USB flash drive and follow the steps again. The USB flash drive must be formatted before using it for storage on your Sony TV, then you'll be able to move the downloaded apps to the flash drive. Please note that some apps can't be moved to a USB storage device. Refer to this link, so you can follow step by step to complete this process, www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/articles/00223233.
Please reply on the thread if you need or would like additional support.
Regards,
Gerson.
Hi Sony Team.. I recently bough sony bravia X85K google tv. Im unable to access external hard drive 2TB... please let me know how to access it
Hi sony i format the usb. But when i install new apo from play store still using the internal storage plz help how to store on the external
Hi Louie, We're sorry to hear you're having an issue moving the apps to your USB storage. Please provide us with the model number of your unit so we can better assist you.
To locate the model number, refer to the link below.
www.sony.com/electronics/support/articles/S1F0264?layout=standalone
Regards,
Sam
I have all that i switched data to usb but later when my tv turns of i can't access usb. It says usb name and that it's not connected
Same with me i connected a 64 gb pen drive and followed the procedures from video but it hardly moved any data..also I cannot find a way to move individual apps to the storage if required..i feel I wasted my money in all this for the drive and the storage issue still remains the same..please make a complete video and provide full info and not this kind of basic stuff..
Hi rahul khanna,
Thank you for contacting Sony support. We're sorry for the issue you're having, this is not the experience we want you to have. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/.
Regards,
Gerson.
Still getting issue. Not able to move any apps to usb storage at all. Im using 55A80J in India. Please let me know if you provide any support over call or chat as this issue is becoming really annoying. Due to space issue, not able to update any apps or install new apps.
Same here
Hi Gagandeep, For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in the Asia Pacific region: www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your concerns.
Vincent
What’s the best usb drive to use? Model XR- 55A84J
Hi! I want to ask if you can do this process on a Sony Bravia 50X75K? Can i format a USB drive or portable HDD as an internal? And will i be able to install apps directly there? Thanks pls i need your respond.
Hello brother
I have some problem in this part
I have sony 32gb pendrive when i plugged in sonyx75l tv it shows
Set up as removal storage
Set up as device storage
Eject
But i don't want to expand my Storage in pendrive i just use my pendrive ( videos, music) its cant show or played
What can i do please reply
i have a KD75X85J and none of my usb 3.0 3.1 memory cards are allowing me to migrate files. what should i do
Hi bludclotjungletechno, Thank you for visiting our comment section! The KD75X85J has 2 USB Ports. The USB port 1 supports High Speed USB (USB 2.0) while the USB port 2 supports Super Speed USB (USB 3.1 Gen 1). Refer to this link for more details: www.sony.com/electronics/support/res/manuals/5024/e0aaf665a8dd1179013726d177835fa8/50248841M.pdf
Thanks for choosing Sony. Jay
Recently bought Sony 77 A80J and it has only 4.4GB of available storage but on the Sony website they mentioned 16GB as internal storage. Could you tell me why? What is the available storage for this tv?
Greetings and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/.
Thanks,
Ivan.
How to make the external the main storage?
Does the USB drive need to be 3.2?
Hi sony, I have a problem with storing apps downloaded from the TV into the USB. It says "Not enough storage". I think thats because the TV is trying to store the app in its build in storage. Even if i try to migrate the apps, it says "apps unable to migrate". The app I trying to download is Asphalt 9 Legends. Its aprox. 2 GB. My TV model is Sony bravia X85j 75". Other games such as badland and red ball, jus to name a few, are downloaded but I am not sure if it is transferred to the USB. Please help me!
Hi Dhul, We're sorry to hear you're having an issue transferring the app to your USB storage device. To use a USB device for storage (apps only), it must be formatted on the TV before use. It will then work exclusively on the TV for app storage. It will not work with a computer, etc., after formatting on the TV.
And please make sure you follow the step-by-step procedure on the link below on how to properly move the Downloaded Apps on a TV to a USB Storage Device.
www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/articles/00223233
To check if the downloaded app is transferred to the USB, please go to the Settings >System >Storage >Removable Storage . Then the TV should display the remaining storage capacity and the files that was transferred to the USB drive.
Should you need further help, feel free to reply to this thread. Thanks!
-Sam
@@SonySupportUSA Hey Sam! I have managed to migrate the data successfully and the apps i have download seem to directly be stored in the USB now... except asphalt 9. It keeps saying that "not enough storage". Maybe the TV wants to donwload the app in its inbuilt storage first and then tranfer to USB, but even then i have 2.5 gb storage empty in the inbuilt storage of the TV while the app is only 2.2 gb and if still tells me that there isn't enough storage.
@@shinsouhitoshi9811 i also dont install asphalt 9, because not enough memory. How ever i reset refactory tv. I dont understand
Hi Dhul Qarnayn, We apologize for the inconvenience. The onboard storage consists of two parts, the internal storage that's used to store the operating system and system files, and the user-accessible storage used to store the apps and user data. The available storage capacity of your TV device only shows the available user-accessible storage and not the total onboard storage. The on-board storage of your TV consists of the following:
> Internal storage
- Also known as system memory
- Stores the operating system and system files
- Not accessible to users
> User accessible storage
- Storage for apps and user data
You can check this link for more details: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85j/articles/00223285
You can also contact us through our website, please find Sony Electronic’s Support information: Go to sony.com > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" > click on “Chat Now” or you can call us directly in the phone number under “Phone Support” provide this Case Number if you decide to contact us [Case Number].
I hope this helps! Jay
@@shinsouhitoshi9811 may i know how you managed to migrate the date to external, i am trying to move my kodi library on my x90k
Can I just keep the drive connected all the time?
Can I backup the settings on our A80J to a USB stick, please?
Hi tallgrass, thanks for your inquiry! Unfortunately, no. You can only transfer the downloaded apps to a USB storage device to increase the memory space available on your Google TV. But the good news is that most of changes you made on the settings of the TV will remain even when you turn it off and back on again. Hope this helps! -Sam
That’s a common sense reply.
I followed everything. Formatted HP 32GB as shown. All attempts to migrate data result in "could not migrate data." Why not?
I guess sony Tv is the most useful smart tv ever made 😀❤️
He'll yeah just what I was looking for
Hey sony
My A85J-65 would recognise the usb drive and format it
But when I press on move now
It doesn’t work and shows can’t move now
Hi @amrutanshudash07,
Thank you for contacting Sony support, we're sorry for the issue you're having! On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/.
Regards,
Gerson
Great video, I've noticed Sony apps are usually larger than the same app on other brands TV's. Maybe that's why the content usually looks sharper or more on point. 🤷
I bought a new sony Bravia KD-43X72k. yesterday. All I'm trying to do is add a USB HDD/stick to record freeview programs onto. On my 6 year old smart TV, My old sony it was so easy. put the stick in, format and your good to go.
This is a totally different story. I have tried following the sony guides online, but mostly they seem to refer to a different model of TV or just dont give you enough information. or the wrong information.
I have been into system settings/storage formatted the drive for the TV. I don't want or need to download any Apps I'll still be using the firestick I bought and not the onboard stuff which Ive mostly disabled. . It's a TV not a laptop. . Ill use it to watch programs not write letters. I dont want the HDD to do anything apart from to be able to set and record programs from the guide. Which I am unable to do.
I have 2 blank mem sticks and tried them both in the 2 different available slots. and I cant find anyway to either make the box recognise that these Pen drives are available to record on or that they are even present. If I press the middle + key on the remote from the guide "I get this program is currently unavailable" Which is what I'm tryin to set timer to do.
Pressing the red record button does nothing.
Another problem is that I dont seem to be able to connect to my PC with ll the movies stored onto it
I'm getting very frustrated trying to things that were easy on my old box but which aren't like this on my new on. It shouldn't have to be rocket science to set up a bloody TV. .
Can someone just give me a simple how to guides to do the things IM trying to do.
Im really disappointed with this TV. I'm on the point if arranging for it to be returned its so bad. Unless someone can help?
Instead of doing such workaround you better ask Sony to install more internal storage into the new TVs
Is not working for me, I get a message that says "could not migrate data to USB and my flash drive is new, help please.
How about this for a tech tip, Sony: do not fleece your customers by saving $2 on storage on your $2000 - $3000 TVs.
4GB storage free on X90J, holy sh*t. Had more storage available on $300 Samsung/chinese brands 5 years ago.
Congratulations, Sony. You made $2 extra on a $2000 TV. And turned a happy future repeat customer to a pissed off one that will think twice before trusting you won't screw 'em on dumb sh*t like this again. Hope it was worth it.
My sentiments exactly.
Hi. I received a message about the Device Storage: Internal shared storage total space : 6.7 GB. Delete demo content. Delete retail demo content to increase to increase available memory. My question is what do I delete to increase available memory, and how do I fix this on a permanent level. Thank you for your consideration.
Hi Kenneth Kuehnl,
Thank you for contacting Sony support, we're glad to assist you! If you would like to have more internal storage on your Sony TV to install more apps, you can transfer movable apps downloaded to your Android TV to a USB storage device to increase the memory space available on your TV. Please follow the steps provided on this link to transfer movable apps downloaded to your Android TV to a USB storage device: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/articles/00223233
Please provide us with the exact model number of your Sony TV, so we can provide you with the steps to delete retail demo content to increase available memory on your TV. Follow the steps provided on this link to locate the TV model number: www.sony.com/electronics/support/articles/00121074
Regards,
Gerson.
@@SonySupportUSA Hi Gerson, thank you for your help with this issue. I am the proud owner of a XBR-65X850G. We have always owned Sony products and will continue to own them in the future.
Thank you for replying, we appreciate you're a Sony customer! Please follow these steps to delete retail demo content to increase available memory on your Sony XBR-65X850G: Press the HOME button, then select [Settings] - [Device Preferences] - [Storage] - [Internal Shared Storage] - Now search for either [Demo Content] or [Retail Demo Content] and select Delete.
You may also try transferring movable apps downloaded to your Android TV to a USB storage device to increase the internal storage of your Sony XBR-65X850G. Please access this link for the steps: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/articles/00223233 .
Regards,
Gerson.
@@SonySupportUSA Gerson thanks for all of your help.
I'm having trouble using a Seagate USB... 😭 not migrating after format. unplugged, restarted all that day 1 tech stuff 😊
Hi Justin Joseph,
We do apologize for the inconvenience. Please provide the complete model number of your Sony TV so we can check the compatibility.
Regards,
David
@@SonySupportUSA Hello there! Thank you for your response. I have a Sony KD-65X85J. Since my original post, I've tried other USB drives without success. I'm looking forward to your response as I plan on adding Asphalt 9 to my so far incredible experience with this television.
Hi@@FarOutKidd,
Thank you for replying!
We're sorry for the issue you're having with your Sony BRAVIA TV. Please note that the Sony KD-65X85J is not compatible with these steps for transferring movable apps downloaded to your TV to a USB storage device to increase the memory space available on your TV. You may access the following link and refer to Applicable Products and Categories of the Article for more details about this process:
www.sony.com/electronics/support/articles/00223233
Regards,
Gerson.
I have recently purchased a Sony Bravia X80K 55 Inch smart Android tv and despite following the steps shown by you to expand and migrate my apps to the USB Drive - I get an error stating "Could not migrate data to USB Drive" please help me resolving my issue.
Hi Anvesh Verma,
Thank you for contacting Sony, we're sorry for the issue you're having. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/.
Regards,
Gerson.
Here we go again with another generic “copy and paste” response from Gerson. It’s no wonder they say Sony has the worst customer support! The store I bought my TV from which died last night insists I caused the damage (in 2 months time, yet I still have a 15 year old Sony I’ve never caused damage to, nor have I lost a pair of sunglasses, lost or damaged a new iPhone every year, etc.) and wants to charge me almost half price, $1700, for a replacement TV I didn’t damage!!!
Didn’t work at all for me. I have a 2022 Bravia. The tv kept turning on and off for 10 minutes until I re,obed the usb drive-which was brand spanking new.
Could you delete apps that the TV is unable to delete/remove this way? In other words, move the apps, format the USB again and install apps that you now want?
Hi bdoogy1,
Thank you for contacting Sony support! Please note that some pre-installed applications can't be deleted. These steps are only for transferring movable apps downloaded to your Android TV to a USB storage device to increase the memory space available on your TV. You may access the following link for more details about this process:
www.sony.com/electronics/support/articles/00223233
Regards,
Gerson
Hey Sony what USBs is the Sony XJ85 compatible with is it all USBs or certain brands?
Hi NoChill_Gaming,
Thank you for contacting Sony support, we're glad to assist you! Yes, you can use any USB flash drive to expand the storage on your Sony TV. Please follow the steps provided on the following link to transfer movable apps downloaded to your Android TV to a USB storage device to increase the memory space available on your TV. Please check applicable product and categories of the article:
www.sony.com/electronics/support/articles/00223233
Regards,
Gerson
Not working Sony Bravia 75 L 2023 modal not apk Move to external storage
I have the Sony Bravia xbr65a8h. Adding the USB drive has not given me more storage space. I have tried to download and install more apps from google play and it tells me to remove apps to free up space.
Hi Bryan W,
Thank you for contacting Sony support, we're sorry for the issue you're having! Please note that these steps are for transferring movable apps downloaded to your Android TV to a USB storage device to increase the memory space available on your TV. Moving apps to an external USB storage device is limited. Most apps can't be moved.
You may access the following link for the steps to transfer movable apps downloaded to your Android TV to a USB storage device: www.sony.com/electronics/support/televisions-projectors/articles/00223233
Regards,
Gerson.
Oh, finally a diversion where you admit most apps can’t be moved! But whoever is in the video sounds as happy as a lark like all apps can be moved. How about a firmware update to fix this?!?!?!?!?!?
Let’s try to expand The VRR update said to hit earlier winter for the Sony A80J please Sony your products are Great but your promise to deliver on firmware updates are so less than your competitors when will you care enough and understand saying I’m sorry just isn’t enough when giving reasons on why you don’t have The VRR update out yet
Very disappointed customer that spent thousands on a 77 Sony A80J
Hi Chosen One, Thank you for reaching out. VRR will be coming via a future firmware update. Please check your TV model at our support website (www.sony.com/electronics/support) for product updates and announcements. Thanks! -Sam
Can I just say 77 A80J, aside from missing VRR and lack of TrueHD support on native apps ...what a jaw-dropping TV!!!!!!!!!!!
I did the same process but it says that usb is formatted but it isn't formatted after a reboot it is again showed as external device and doesn't even ask for moving apps
Greetings, and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/.
Regards,
Gerson.
I tried everything as per the instructions with my Sony X85J and yes I was only able to move a couple of apps like Kodi to the usb drive. But the weird thing is, after doing this, whenever I try to turn the tv on from standby, instead of turning on, the led light stays on for a couple of seconds and then it goes off. The tv doesn't turn on. During this time, it doesnt matter we press the remote power button or the tv button near the led. Then after a few seconds, the power button works and the tv turns on like it was powered down, with the Google TV logo animation n all. Its like the USB is causing some sort of issue. Instead of turning on from standby, the tv actually shuts down power or something.
I tried 2 USB devices, a regular SanDisk 32GB USB 2.0 storage and a SanDisk Ultra Luxe 64GB USB 3.1 Gen 1 Storage. In both cases, the issue was there!!
Hi Midhun Jose
, Greetings and thank you for your message. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Thanks! Jay
Yes. Finally. I have exactly the same issue. Please could you let me know if you find a solution? XR77A80J 2001 (UK) Tried a USB 3.0 stick on the blue USB port, same issue. On reddit they said to set RS232C mode to "serial" but I don't have "serial" as an option for this setting only "off" or "via HDMI"
@@markcampbell9584 Greetings and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/.
Thanks,
Ivan.
@@markcampbell9584 No mate! I have removed the usb and now using my firesrick 4k as a means to manage additional apps if required!
@@midhunjose Amazingly, as of a few days ago it seems fixed. As far as I know, all I did was move to a usb3.0 device on the blue port but it didn't work until I ejected and unplugged the old usb 2.0 stick device which was still sitting in the other port.
62 gig high speed usb drive and my TV tells me there isn’t “enough storage space” when I try to transfer over apps
Sony support. Any chance of enabling TrueHD passthrough on native apps running directly on your google TVs. Only DD+ is working. I have read it is deliberately disabled, (I am aware TrueHD passthrough works fine for external devices eg: DVD player)
Hi Mark, thanks for your inquiry. Please provide us with the model number of your Sony TV so we can better assist you. Thanks! -Sam
@@SonySupportUSA XR77A80J
Too cool,,got a question im having a sony bravia tv still under warranty replaced by sony i have a sony bravia android tv. Im wondering can i transfer apps i downloaded with account i fo to be included such as netflix among many others,,,netflix has my account information,,,if doing so will transfer the account info as well onto the usb storage device as well and if not is there away? Im wondering since i have to return the under warranty set back to sony,,,if the storage info is on the internal hard drive if i were to remove the harddrive from the returning set and remove the hard drive from the new set and swap hard drives so essentually keeping and installing the hard drive from the warranty returning set and installing in my new set and installing the new hard drive into the old set,,should the old hard drive with stored info apps account info cacheas in etc be read and functional on the new set,,,sorry sounds confusing
Hi Craig Ingram,
Thank you for contacting Sony support, we're glad to assist you with your inquiry! Please note that when moving downloaded Apps to your TV to a USB storage device your sign in or subscription information to streaming services as Netflix, RUclips, and Prime Video is not saved nor transfer. After moving Apps to the USB storage device and then to the other TV, you'll need to install the App and then proceed to the sign-in process again. You may refer this link for the steps to transfer movable apps downloaded to your Android TV to a USB storage device: www.sony.com/electronics/support/televisions-projectors/articles/00223233
For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US
Regards,
Gerson.
@@SonySupportUSA hey thanks for responding so since my sony bravia model KD55X80CK app and account information is not stored on the hard drive question ? is it stored in memory on one of the boards ie power board main board or a seperate memory board such as in memory on a pc ???? Thanks
Hi Cingram,
This particular information is not listed as part of the product’s specifications. Thank you for your understanding.
Regards,
David
A flea would know more.
When i migrat the data , it says could not migrat the data and it is not sending to pen drive (expanded storage)
Same is the case with mine
same with me
Does anyone know how to fix the Sony Smart TV "USB Safely Ejected" error in a X95J65 model? Please let me know
Thank you for contacting Sony, we're sorry for this inconvenience. To isolate this particular issue, please make sure you are following these steps:
-The USB ports on the TV support FAT16, FAT32, exFAT, and NTFS file systems.
-Make sure Tv is running the latest firmware version, you can check that info by accessing this link: www.sony.com/electronics/support/lcd-tvs-android-x95j-series/xr-65x95j/software/00280965
- Please also restart the TV by following the steps listed here: helpguide.sony.net/tv/iusltn1/v1/en-003/08-01_03.html?hl=restart
- Make sure you try different USB flash drives.
Please reply on the thread if you need or would like additional support.
Regards,
Ivan.
Am getting error message as unable to move data to this USB, TV model am using KD-65X80J
Hi Prakash, We're sorry to hear you're having an issue moving the downloaded apps to your USB storage device. To use a USB device for storage (apps only), it must be formatted on the TV before use. The USB device will then work exclusively on the TV for app storage. It will not work with a computer, etc., after formatting on the TV.
Note: Some apps can't be moved to a USB storage device.
Please make sure you follow the step-by-step procedure on the link below on how to properly move the Downloaded Apps on a TV to a USB Storage Device.
www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/articles/00223233
Should you need further assistance, feel free to reply to this thread. Thanks!
-Sam
I have an ZR75X95J (2021 model) . Are all 3 USB ports rated USB 3.0 or above?
Hi Douglas Atwell,
Thank you for contacting Sony support, we're glad to assist you! Please note that for the Sony XR-75X95J USB port 1 and 2 support High Speed USB (USB 2.0) and USB port 3 supports Super Speed USB (USB 3.1 Gen 1). You may access this link and refer to page 10 to check the TV specifications, www.sony.com/electronics/support/res/manuals/5026/f275ff95678f6481c92bdeffd05661b4/50266861M.pdf
Please reply on the thread if you need or would like additional support.
Regards,
Gerson.
As soon as I format my usb drive to storage device my usb drive doesn’t show its storage, it’s says ‘USB Drive is safely ejected’. Please I need urgent help
Thank you for contacting Sony, we're deeply sorry for the inconvenience you're having. When performing this process, make sure the USB storage has been formatted, and you also have the option to try different USB storage devices. Please access the following link for more details on moving apps you downloaded to your TV to a USB storage device: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/articles/00223233
Regards,
Ivan.
yup,this video very recomended for u tv
Hi , Is there a size limit to the USB drive you choose to use ? Also I have the Sony 1K-XM4 headphones and can`t the Sony 360 headphone app work with the newer Sony TV`s and if so what models and sizes will be able to use 360 Audio , many thanks , Dreamer
@Shaquir Bourjolly Thank you , I appreciate it , Dreamer
Hi Dreamer, Thank you for your inquiry. Sony TVs with Android 7.0 OS or later can use an HDD that is 256 GB or larger, but the usable capacity is restricted to 256 GB. For more information, please refer to this link: www.sony.com/electronics/support/televisions-projectors/articles/00148248?category=televisions-projectors
And unfortunately, the 360 Reality Audio feature of your WH-1000XM4 does not work with Sony TVs. To enjoy the 360 Reality Audio with Sony Headphones, you will need to perform 360 Reality Audio Setup using the Sony | Headphones Connect app, and subscribe to a 360 Reality Audio music streaming service. To learn more about the 360 Reality Audio feature, please visit the link below:
www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229041
Regards,
Sam
@@SonySupportUSA Hi Sam , thanks for taking the time to help . So basically any USB - 3.X should work up to 256 GB , thinking flash drives . Also , good to know , and yes the 360 Reality Audio is already set up for my ears , really amazing . Even though the new Sony TV`s will have reality audio , the headphones will not be compatible with the reality audio tv`s ? -- ok -- but the blue-tooth function will still work ? right ? , thanks , D.
I use a 8TB Seagate external drive, exFat formated, works perfectly.
I tried adding a 32gb SanDisk to my Sony XBR A8h and it didn’t work. I followed all the steps. When I try to migrate after formatting the SanDisk drive and nothing moves. When I try to manually move apps to the SanDisk drive the tv says there is not enough space. I don’t understand since it has 31gb available. Anyone had this problem and figured out a fix? Do you need a special brand or model of flash drive?
Same problem
Wow, i just saw this video and ordered an HP 124Gb USB drive just to realize that this advice dies not work. I went ahead and did my own thing and i can use the USB for storing my movies atleast and olay it theough VLC player. This advice doesnt work though, nothing gets moved to the pen drive at all.
Usb storage Will be faster like inbuilt storage ?
Hi Raj, Thanks for your inquiry! Please provide us with the model number of your unit so we can better assist you. To locate the model number, refer to the link below.
www.sony.com/electronics/support/articles/S1F0264?layout=standalone
Regards,
Sam
@@SonySupportUSA KD-43X80J (2021 Model)
Hi Raj, Thank you for the information. Some photo images or folders take time to display depending on the image dimension, file size, and number of files in a folder. Some photos and movies may be magnified, resulting in low picture quality. Depending on the size and aspect ratio, images may not be displayed in full screen. If the storage capacity of your TV is insufficient, you can move downloaded apps to an optional USB storage device to free up space. Refer to this link for more details: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x80j/articles/00223233?model=KD-43X80J&category=televisions-projectors-lcd-tvs-android-.
I hope this helps! Jay
Sony x80k how much GB memory card maximum can support?
Hi Imran Basha,
Thank you for the inquiry! For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/.
Regards,
David
He asked a simple question!! You can’t tell him that it can only support 256GB, but is a waste of time since 99.9% of apps can’t be moved anyway? Real nice, Sony.
Thanks but my Sony states it needs a pqi usb storage. Never heard of that
Hi Batdroid,
Thanks for your comment.
We are sorry for the confusion. Could you please tell us the exact model number of your Sony TV and your current location so we can best assist you?
We are looking forward to your reply.
- Romeo
@@SonySupportUSA Sony 65xe9305bu 65" 4k Tv Based in UK
@@batdroid2705 Thank you for providing the model number and your current location. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/.
Regards,
Sam
I can't imagine a company producing high end TVs nowadays with only 4.4Gb of available space! Was is so difficult adding at least 10Gb more? Not to mention that you can find 6 inch phones today, having 512Gb of memory, while my 65 inch Sony has 4Gb!
How to download or update app
Hi R K Hindustani Games, thank you for your question. To best assist you, may we please verify your current location and kindly provide the model number of your Sony TV.
We hope to hear from you.
Regards,
Erin
This doesn’t work at all!!! On the XR-65A95K I can’t migrate a single app after formatting as device storage, and when I try to move all now, an instant message pops up saying “Could Not Migrate Data.” I bought FOUR USB 3.1 DRIVES: 1). SanDisk 16GB. 2). Kingston 32GB. 3). Samsung 64GB. 4). Gigastone 128GB. NOT A SINGLE ONE WORKS ON THIS DAMN QD-OLED TV!! After trying them on the TV with no success, I tried them on my iMac. Every single one works just fine, and fast!!
Oh, and by the way, after two months my TV died last night. Not only was the reddish-purple anti-reflective coating covered with big, blue blotches due to a manufacturing defect, last night at 10:30 I pressed the power button on my remote and now the Sony LED flashes 4 times, pauses, and does it again before it shuts down. During those 35 seconds, I have lots of vertical lines of RGB on an area of my screen and two larger red horizontal lines! It looks like someone threw a baseball at it within the pattern, yet I did nothing and now the store won’t replace it!! CEVA logistics did a horrible shipping job with the box on the truck turned on its side vertically, and only one of the two guys pushed it like that with the screen side facing the metal rods on the dolly. I screamed at him to have two people carry it properly, horizontally on the sides by the handles, but he refused and I ran up to him before he approached my door and then he rotated it and pushed it on pavement!! So it worked for two months and then died, and now I’m screwed.
Same problem with my A80J
After having issues and reading the comments here, it is clear that the migration feature DOES NOT WORK. It becomes humorous how repetitive the Sony support comments are; almost like a bot. Support thinks that you just follow the instructions.. but the result does not match the described result. Sony - it doesn't work!
Hi
William Williams,
We do apologize for the inconvenience. Please contact our product specialist for further assistance with your concern.
us.esupport.sony.com/support/s/support-contact
Regards,
David
I did all the process and I am able to move my downloaded apps to USB drive . but still unable to move my files like videos and photos to USB drive from TV storage. Is there any way ??
Hi Sanish, We are sorry to hear about the issue you are having. Please provide us with the model number of your Sony TV and your current location so we can better assist you. Thanks! -Sam
@@SonySupportUSA It is Sony 4K google smart TV KD55X80J . I am in Muscat, Oman. Although I moved the apps to USB drive, later I was forced to move it back to TV's Memory since TV started behaving unstable. It started restarting and caused lagging .if there is a way to solve, kindly give me a solution.
@@sanishkmathew3053 Thank you for your response. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/.
Regards,
Sam
Generic reply.
Is 2T too large to work on my Sony TV
Greetings and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/.
Thanks,
Ivan.
I have added Kingston USB 3.1 128 GB drive and TV became sluggish. What a shame!
I followed the procedure, but still am not able to download games like asphalt 9 onto my tv PLEASE HELP ME OUT!
Hi @kavan_gcb7870,
Thank you for contacting Sony support, we're sorry for the issue you're having! On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/.
Regards,
Gerson
I’ve plugged a brand new usb drive and formatted it for storage but it won’t transfer anything over
Hi kjktex, please provide the complete model number ofyour Sony TV so we can further assist you. Regards, David
@@SonySupportUSA it’s the x85J 65 inch… I’ve tried 2 different usb drives also
@@kjktex Thank you for providing the model number. Can you tell us what are you trying to transfer from the TV to your USB drive? If you're trying to transfer apps to a USB storage device to increase the memory space available of your TV, please make sure you follow the step-by-step procedure on the link below.
Please note: Performing this procedure formats the USB memory device for exclusive use with the TV. You may not be able to use it with a computer, or other devices.
www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x85j/articles/00223233?model=KD-65X85J&category=televisions-projectors-lcd-tvs-android-
Should you need further assistance, feel free to reply to this thread. Thanks!
-Sam
@@SonySupportUSA this doesn’t work it’s not an android tv it’s google tv… the usb is formatted and when I try to transfer data it says “unable to migrate data”
When I select an app under storage used it doesn’t give me an option to change storage
@@kjktex Thank you for your response. Did you format your USB drive on the TV or on your computer? Can you also tell us which apps are you trying to move to the USB? And to transfer an app, you will have to select an app under settings and not under storage. -Sam
Only HBO Max moved over. All new apps are downloading to internal still. I saved about 60MB by using a 32GB flasdrive. Smh
Hi @7jpartridge,
Thank you for contacting Sony support, we're sorry for the issue you're having! Please note that to use a USB flash drive for storage (apps only), it must be formatted on the TV before use. It will then work exclusively on the TV for app storage. Please follow the guide provided on this link, so you can transfer movable apps downloaded to your Android TV to a USB storage device:
www.sony.com/electronics/support/articles/00148248
Regards,
Gerson
I would follow this man into battle.
Make a100 inch tv sony x100yh
Shame to Sony, 4gb for $2-3K TV is total scam, you will not be able to install more than couple of apps. USB extension? This guys is funny, as it is bs because usb extension is super slow and any streaming app will show you slide show :)
@SonySupportUSA The least you can do is do proper user test before publishing a video that is void. The advice here is pointless since no app can be moved. Be sincere with us.
dude we Paid 1800$ for 4.4GB 💀
Oh, and also, this crappy advice doesn't work anyway (on J and K TVs at least), you can install/move like 1% of apps to USB (of course, none of the games or bigger apps it would actually be useful for), even with the developer mode.
So not only did Sony fleece me to save $2 on storage, it also made me buy an USB drive I didn't need (and can't use with their TVs anyway) for extra $20, with this lame "advice".
LOL. Hilarious, Sony. Say hi to galaxy brains making these decisions for me, will you.
Seems that is the case.. very limited apps that can be moved to USB storage
This is the last Sony tv or media device I am purchasing. There is no mention of the limited in unit storage, and the expansion option is useless.