Testing SmileDirectClub: Hidden camera investigation (Marketplace)
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- Опубликовано: 26 мар 2020
- Looking to fix your smile while saving money and time? SmileDirectClub claims you can safely do it for about half the cost of a traditional orthodontist - and all at home. They advertise “No braces. No monthly visits. No paying a fortune.” Is it really that easy?
To read more: www.cbc.ca/1.5511095
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Here is the statement provided by SmileDirectClub in response to our investigation: www.cbc.ca/marketplace/blog/correspondence-with-smiledirectclub ^akd
I've had pretty bad experiences with dentists.
Losing control of their dremmel and saying "oops"
Claiming that my cramps from a mis aligned bite after an overfill are imaginary.
Most recently I went in for a filling, while He was doing his thing He chuckled at a punch line on the TV (which he had turned up when he first entered) even the assistant noticed.
When i got out of the chair he said to me
"I also took away most of the tooth to stop you from grinding"
Which we did not discuss at all.
I was very stressed for personal reasons which lead to my grinding.
BIASED JOURNALISM!!!!! Only 2000 cases against them?! How about close to million happy customers? That's just 0.2% people. Is it really that bad? I am sure the percentage of people not happy with their dental procedures and exorbitant fees is much much higher. Even regular people who go to dentist for their procedures, usually have many complications later on, for which dentists don't take any responsibility either. Not to forget that they charge a arm and a leg for each visit and procedure. Don't fall for biased journalism or sponsored reports.
Think for yourself based on the facts and then make a decision. Peace!!
Thank you for looking into Smile Direct. This is all a scam. I just filed a complaint to the Better Business Bureau, I'm not sure how this company can get away with this type of service and taking money from people for a product that is poorly made. Shame on them.
To anyone looking into this product - far, far away. I had braces before so I know what invisible retainers should be offering in terms of quality for the price. I paid for SmileDirect in full and I am utterly disappointed and in the process of getting money back from the company. The retainers themselves are made very cheaply. Almost every single set I've had has broken. Not only that, but the company has no transparency in the way they run their operations. They are very disorganized and went weeks or even months without replying to my requests or emails. They have also left me without sets of retainers for months in between - so therefore my teeth moved. I finally realized I needed to let them know at least 6 weeks ahead of time before the set of retainers would end, that I needed a new pair in order for them to arrive in any acceptable timeframe, which they won't even allow so you have to lie to them. This product is a scam, if you want to save money get metal braces. I've also had those, which straightened out my teeth very quickly, however these didnt move my teeth AT ALL then I had to be re asset and wait 3 months for the second shipment and when received them the material is cheap and poorly made. the alingers would cut into my gums and cut them. by then my teeth had moved. When you call to complain all they keep asking you are for pictures, eventhough I have tons and did a reassment. I also highly SAY STAY AWAY I DO NOT recommend this product any day.They make difficult to get your refund and speak to a manager. You would think you get your invoice right after they withdraw the money but I have to email 3 or more to get them
The media was right this is all a scam and that is the bureau receives these complaints.
Disappointed Customer
Hey CBC can u do a video on fashion nova bcuz they're lowkey a shady business...
Smile Direct Club is a dishonest company. They commit you to a financial contract when you are filling out the info, but for people who don't know that they get roped. I had my daughter's stepmother take her for a scan. To even get the scan you have to consent. Also insurance doesn't cover their services bc they aren't true healthcare. You need an Rx for aligners. Anyways, I got a call the day of the appt asking for $250 after being told they didn't need payment. I gave them my credit card number and they charged the $250, but I started getting money debited out. I had told the representative I would call him back to let him know whether I wanted to do the payment plan or pay on full after I got the insurance situated. To this day I haven't had a resolution. They tricked the stepmom into signing these papers at the visit and then copy and pasted my credit card number on to the contract. Then when I called to see what was going on they wouldn't give me access to the account saying it wasn't in my name eventhough they had put my card number on everything.
It took contacting SDC's attorneys directly. Although I was redirected back to the team lead, but she never did any of the things she had said she would. I don't recommend them based on that deceptive behavior at the beginning. Customer service is terrible. Go look on BBB at the complaints. They are unethical.
This probably explains why i don't see their ads anymore
@Erv Orozco hahhahah I've done the same before.
I see Candid instead now lol
W W I see them everywhereeeewe
Hate that ads
I do see them!
i get frustrated with influencers who promote them with no research
Couldn't imagine, _trusting_ an 'influencer', for their advice on a freaking _medial procedure!_ NO! Please NO!
Our world is _full_ of uninformed people, getting robbed. Than physically hurt from their purchase. *Grrrrr
Isn't that assault? Or a mugging?? 😡🤬
I just finished my treatment. I'm very happy with the results 😁
@@@user-rx3eh8bb4x Now, was that _you_ talkin'? OR Your emoji?? 😆😆
Most of influencer already had good teeth. Of course the aligners work for them because there is not much adjustment to be made
influencers are just insta rats with no real jobs making money and living the dream at the expense of clicks with no conscience
The irony in getting a smile direct club ad on this
Me too lol
Lmao same thing happened to me
LMAO ME TOO
SAME
What’s funny is that I can’t even remember the last time I saw one before this video
One of the biggest red flags is the fact that they don’t take x-rays. I had braces twice and they did full cranial x-rays both times. It’s essential to knowing how your teeth will move.
Although root resorption isn't as common without past orthodontic work, it can still occur and getting aligners with undiagnosed root resorption will make ur teeth fall out among other possibilities
Same, for me they took cranial scans every other visit
Exactly it's so hard to take them seriously. It's not just about moving teeth around. It really broke my heart to hear these people in dentistry dismiss so many important questions. A big part of dentistry also includes educating your patients. It's not just money.
Funnily enough, before this video I saw an ad for a company called Quick Smiles where they point out in the ad that they do x-rays and other companies don't. I wonder what their reviews are like. 🤔
There are so many things wrong with SDC's process, but to clarify the latest dental research advises against taking X-rays for mild to moderate cases as the benefits outweigh the risks. The problem with SDC is mainly because they treat people that should not have been treated in the first place. The dude who's teeth broke for example had underlying dental issues for sure; aligners can't do that themselves.
Always listen to an orthodontist, she’s right.
These "simple" tools, I believe, are for minor problems only.
Team Builder who are you talking to
Team Builder is it not free for kids under 18?
@@brendonsforehead4961 Depends on the country's healthcare system. In the UK, yes. In the US, no.
Team Builder In my experience only one thing you said that’s incorrect is that they don’t tighten every time. Only occasionally. I had a great experience with braces as well.
Thank you for holding these companies accountable
When will the dentist's be held accountable?!
narendra reddy change your dentist. Mines been nothing but great.
Underbitelover how is it biased?
Underbitelover found the SmileDirectClub shill
If you don’t want their aligners don’t get them 😂 no ones holding you down and shoving them in your mouth don’t worry 😂😂
Selling point: “cheap and quick!”
“Is it safe?”
“…cheap and quick!”
Dinning table
Cheap and quick doesnt work to do the job properly you need to take time
LOL
@@stevefrank3599 me too
The problem is people are unaware that the initial smile direct appointment is basically a sales meeting. They are selling a product and securing a sale.
They tried, I went in there and left with the free whitening kit
yeah - that's why it's free. I made an appointment for tomorrow and now I want to cancel after seeing these videos, but even though it's a "free" appointment it costs $25 to cancel
I felt like I had the same sales experience at the dentist tho
@@jakeyeager4098 I did too plus $25 Amazon giftcard 😅🤭
"If you can't afford thousands of bucks for braces then SDC is for you"
*COSTS $2,500*
That’s cheaper than braces that are 10k and up.
@@adoreyou7449 no my braces where 7k and need them for 5 year but I got them off 2 years early
Mine were 8k. So its definitely a lot cheaper.
Solafa Oushar I’m fairly sure we have different currencies. Invisalign and braces cost the same where I live, most people pay upwards of $10,000 (aud, not usd).
Adore You most braces aren’t 10,000 USD. You’re in lingual brace territory there. Most braces are between 4,000 and 8,000 USD, which is still expensive.
I think the point is to spend $2,000+ on a treatment plan this isn’t going to solve your problems or may even cause harm and the need for subsequent dental work, is worse than waiting and spending the money when you can. Most orthodontists have interest free payment plans as well.
The people who work there probably get paid $13 and hour they’re obviously just trained to say a script and collect a paycheck every two weeks.
J. Montrice they actually start at 16-18 an hour here in Texas.
gabriella sanchez wow they get paid just enough to lie to people
J. Montrice 19 an hour starting, higher than any dental assistant job opportunity. very accurate to what you said, but believe me when I say that everyone at the bottom of the company is aware of the corruption and hates the higher ups for treatment of customers.
How do I find where they are hiring
I've heard that they're paid commission, only when someone actually bought it, not for the initial appointment/scan , with no base hourly wage. . So from the beginning they are being promoted to be savage and to rush people through because they don't even know if they are getting paid. Don't quote me on it, this is just hearsay.
“I’m a certified itero technician”...girl, you do not have to be certified to use an itero, as a CDA, I don’t need a certification to take scans...
My orthodontist did the invisalign scan with me even though they were pretty confident my issues were too severe and it was literally just an assistant that did the scan lol.
It's possible that "certified itero technician" is an internal certification through the company. A fancy term for completing her training maybe
@@brettdomenick It is another way of deceiving you. I have never heard of such thing and I work in several dental offices.
Yes there is no certification. We got the machine and we tried it on staff members and that’s it. You don’t take course for that.
No certification needed to do a iTero scan!
The irony of this video is that I watched a smile direct club ad before watching this 😂
Yeah same 😅😅😅
Yeah same 😅😅😅
Yeah same *insert emoji emoji emoji*
Yeah same 😅😅😅
Yeah same here and other people, it’s related, algorithms.... Nothing special 😅
My enamel is wearing out, my bite has disappeared, I’ve experienced hypersensitivity and one tooth has moved out after the alleged straightening. Do yourself a favor, go to an Othordontist.
whoa those that's really serious 😳😲
I’ve had braces before and they made my teeth perfect. I then lost my retainers and my teeth shifted a little after that. I then got smile direct last month do you think I made a good choice?
Zak M no
Zak M i’m sorry to say this since you already purchased SDC but invisalign is much better
@@zakm4012 boy you better drop them ASAP. SDC is a scam. Get your refund and go to a proper orthodontist
I wouldn’t trust any dentist where they’re wearing jeans and a suit and not scrubs
Lollll Girl they are not dentists. They're dental assistants. They shouldn't be advising anyone that much.
Nicole Crawford Yeah I’m a licensed dental assistant and I legally cannot advise anyone like these sales people working for smile direct club. I only help explain a procedure and cannot diagnose anything with my only major potential medical decision being to not put a numbing Novocain injection vile with a chemical in it that puts anyone with heart issues at huge risks on the tray. That’s it. No dental assistant should be doing this and the biggest component of my job is to be an advocate for my patients to help them make informed decisions around their health but this company and it’s sales assistants are abusing this relationship for personal monetary gain.
We also shouldn’t be in any office seeing patients without scrubs. Any mouths getting open? Scrubs, gloves, masks, glasses/face shields otherwise I could get sick, get my patient sick, spread diseases to other patients, spread diseases to my family, etc. if I were to dress myself like the smile direct club employees.
there are some ladies wearing dentist attire in flea markets for a $99 white zoom laser product they sell, do not be fooled
That's why some scammers wear white lab coats and scrubs, for simpletons like you who are easily manipulated and impressed by attire and bling.
First they were not dentists. Second, I wouldn’t judge by what they are wearing. I have been in the dental field for almost 10 years. Most doctors I have worked for wear business attire unless on surgery days. However, with covid that will all be changing and all will be mandated to wear scrubs that are kept at work.
It's interesting that the only person who could contact the dentist is also the only one who was an ideal candidate
I'm *RUNNING* outta that door if my questions and concerns about a potential procedure are so nonchalantly waved away like that
Full speed
I did !
Why run though? Why so dramatic? You could just leave at a normal walking speed, no?
@@arveyilleszender5809 it's an Exaggeration, I wouldn't actually run out, especially since I am clumsy as all get out
Had to get braces after wearing these for 8 months. They gave me a full refund after sending a letter from my Orthodontist.
C S how did you get a full refund I’m trying to do the same thing
@@dasjahjones2441 I called and they had someone email me who asked for pictures of my teeth. I also got braces so I sent them a copy of my Orthodontist bill. Took about a month and got a full refund sent to me by check. It was over $1200 is what I got back.
C S yeah I’m going to see my orthodontist after all of this COVID-19 stuff died down. SDC really messed up my bite and they also asked me for pictures but I haven’t been able to see my orthodontist yet. When you sent them the bill for the braces what did you say specifically? I’m trying to get the same turnout as you and get my refund hahaha
Wow I was supposed to get them. I even went to an appointment. I decided to get normal braces instead because I’m a teenager I got a discount from an orthodontist.
@@1dogissky Go see a real orthodontist, not some sales person. Wearing braces is not that bad, I wish I had it earlier.
Wtheck is wrong with that lady just brushing off his questions like that? Idc how cheap a place is, you WILL NOT treat me any way just to make a sale. All questions should be answered as its important to your health. Be careful who you invest in your health and money with!!!!!
Mandy Candy They literally coached us on how to “over come objections”. They would ask us to video tape the appointment and go back and watch how we could have gotten the sale and overcome the objections 😂😂😂 They could care less. You aren’t even allowed to call them patients, you call them customers 🙄
@@samanthamontgomery6140 OMG wait you used to work for them?
Mandy Candy 👀
I actually went to one of these with a friend who was thinking about joining, I was with her and as someone who has some understanding of science I got suspicious of the things their products were claiming and I did some online research Into the field and convinced my friend it was bs, also it was a red flag with them being extremely nice to us too, real proud of that day probably saved her a good amount of money and trouble
don't forget that doing this a years long work and for adult the risk just too high since unlike child your teeth just not replacable... you can not sue them when you teeth fall out....
I actually went to smile direct club last year and the woman there said that my case was not a good fit. She said that she wouldn't normally say that, but she couldn't in good faith even start the process with me because I wouldn't be a good fit.
as a dentist, yea braces are expensive because it takes like a decade of school to learn how to do it safely. Having an untrained technician look quickly without information is so dangerous for a lot of people
They totally screwed over the guy who's teeth fell apart
they don't care.. you can not sue them since first thing they had you sign that there are chance your teeth will fall off...
He obviously had teeth that were already rotting.
@@LSSYLondon RIGHT I mean just look at the teeth already in the bag, they are brown and decayed
Lissy London as a dental practitioner they should of spotted it a declined the treatment. And if it’s so obvious they should of declined the moment they saw his teeth
@@Ashley-og9ti he mentions that in the video. He was expecting to be declined but they reassured him not to worry.
If it's too good to be true, 98% of the time it freaking is.
paul ive had a good experience!
What about the other 2%?
I had a wonderful experience two years ago. My smiles is still perfect and saved tons of money. $2295 back then
@@rachel_sj the other 2% are the times that its good and true
Who else got a SmileDirectClub ad for this? 🤦♀️
I don't because I have the Premium trial. 😂
Not I 👋🏼 _Thanks Ad block_ 💯
The RUclips algorithm needs to read the room...
I got an ad for a different aligner company called Quick Smiles. 😅
I got a smile direct club as when I clicked on this video. Lol
Definitely cancelling my appointment, better save a little bit more of money for great results!
you could try invisilines, it’s a little cheaper but they go through the whole process
A lot of licensed orthodontists do Invisalign I currently have them and it’s a two year process for me. Mine were €4000. They go through a longer more investigated process of looking at your teeth and send a scan to my orthodontist every week to show them how it’s going.
Invisalign and 3M Aligners are the only types of aligners you should get. Forget everything else.
Oh absolutely. Go to orthodontist. They will take xrays, determine if your teeth and gums are healthy first. So many ppl are not right candidates for Invisalign so it’s a good to go to orthodontist so they could offer alternatives too.
I would definitely go to a consultation at a reputable orthodontists office. Most consultations are free and give a ton of information about your teeth. I wasn't approved for Invisalign because my underbite was so severe. Hope you have better luck...
Things like this need licensure!!! How on earth is a dental hygienist allowed to give orthodontic advice when she didn’t even go to school for it 😪
Hygienists are the ones who apply and remove all orthodontic appliances where Im from.
________ doesn’t mean they are the ones who create treatment plans. Who tf cares if they can put them on and take them off LOL?
That’s like saying because a construction worker puts up wood and nails it together he should be able to draft buildings and approve their structural design rather than an architect and engineers.
@@kevintheriault5005 Where did I or the person I replied to mention anything about hygienists creating treatment plans? You're creating an arguement out of nothing.
I replied to a comment that mentioned hygienists giving ortho advice. Hygienists can give ortho advice. Advice is also a very broad term which can be interpreted differently.
By the way, comparing a hygienists to construction workers and dentists to engineers isn't even a close comparison.
________ yeah you’re right but in most dental offices they are under supervision. In this case it appears that they’re acting as consultants which they’re unqualified for.
@@rebecaescobar9715 Agreed! It's kinda scummy that a hygienist is working for them and not being fully transparent about everything.
It started to sound like a sales pitch at a car dealership real quick and that made me uncomfortable just as fast
Smart man!
Yeah, it really did! They were so cavalier about such serious things, like dental history, payment issues.
I was about to say the same, these people sound like sales reps more than anything lol
WHY DID I GET A SMILE DIRECT CLUB AD BEFORE THIS 😭
Same lol
Saaammmeee
Yputube algorithm!
@@DavidAlvarez-gw5zc me too
This is great reporting. It's beyond insane that the "doctors" on Smile Directs side would even engage in diagnosing patients via scans.
They are getting paid well, which is all its about to them.
As much as I hate braces, this makes me feel better about having them, especially with a severe case.
My sister and one of my friends use to wear them and their teeth are straightened and uniformed. It may suck to wear them now but in the long run you don’t have to look back and go back to the dentist for severe treatment.
TheWutangclan1995 I’m a severe case plus I’ll need corrective jaw surgery after. I’ve had braces for five years.
Wear your retainers when you get them off!! I know its annoying but my friend never wore hers and her teeth went back to how they were. I wore mine the first few years but kept losing them, and they're expensive to replace. I stopped and when I turned 24, 10yrs after having braces off, my teeth shifted. I'm still mad at myself for not wearing them. You get to a point where you think "meh, it wont matter" but you need to wear your retainer at least a few times a week at night to keep them straight. :)
@@cadavher I've had retainers after phase 1 until early phase 2 from October 2017 till October 31st, 2019, when I got my bottom braces. I already had my 2nd upper expander because apparently I relapsed with expansion, plus my lower jaw has more teeth that have emerged than the upper.
same i was born with my teeth not aligned and i had an underbite and i’m so glad to have safe braces on rn
can we all appreciate these people all had hella cute smiles to begin with??
These alligners have no consideration for jaw function and airways - they just straighten teeth at all costs. Seek a face and airway focussed dentist who won't damage your health. Absolutely breathtaking these firms exist.
A face and airway dentist? You mean an orthodontist.
@@k7450 No. Orthodontists don't consider the airways or jaws when they are straightening teeth. They straighten teeth at all costs with total disregard for function. Function of the jaws in relation to the teeth, function of the airways in relation to tongue space.... The consideration of assymetries of the whole body in relation to occlusion. So, no. Not any orthodontist.
@@theboyjames3065 that is simply not true. they have to make sure of all that before starting treatment - if they have an issue with your jawline or disease, they would not move the teeth.
@@SoulcatcherLucario EVERYONE seeking orthodontic treatment has an issue with their jaws!
@@SoulcatcherLucario It's a guessing game, and has the huge risk of compromising both function and your health. Is a CBCT scan performed and your airways assessed in relation to your jaw position? Do you have a full body assessment, of your hips and feet in relation to how your jaw functions? Do they know where your teeth should be in relation to your jaw joint? The answer is NO.
Do not sprout replies saying something is simply untrue when you are wrong. Either you have had the treatment and want to justify it, are seriously (!?) considering the treatment, or you have a vested interest in protecting its practice. 🙅
I wanted braces and I definitely had no real issues or pain. I went to the dentist 7 small cavities, 400 bucks later... next, I paid 1000 down with a monthly plan of 135....1.5 years later, I’m almost done. I hate the braces look but my teeth look bomb, not “Straighter looking”, and I can call my orthodontist now and she’ll answer all my questions and I like seeing her. I just like the person to person contact in medical. Orthodontist could never be threatened by smile direct.
@@stevefrank3599 they aren't though. people are having major issues with smiledirect and although it's more expensive, it's the safe way to go. it takes a very long time to put forward a braces or invisalign plan (about a month) so things can be moved safely, healthily, and comfortably (as much as braces or invisalign can be!).
beaces are tried and true because they're safe and people are face to face. smiledirect doesn't have that and it'll only hurt people over time.
Don't people realize that if these smile aligners worked on everyone that orthodontists would be out of business? If it is too good to be true, it often is.
It's impossible because this is only a tool. The professional gives the diagnosis, treatment plan and options,and in many cases we need more tools than aligners to obtain the needed results.
Natalie
No, because women still buy waist trainers and weight loss teas 😂
i had to take out all my wisdom tooths...
@@Hooverpixie24 waist trainers work for a lot of people but those yummy teas are scams
I think they're ok if you're teeth are fairly straight already and you just want them perfect. Otherwise these aren't replacements for braces if you have crowding, overbite,and very crooked teeth.
As a dental student, it just bothers me that how some “professional” disregarded the questions asked by their potential patients and it’s just soooo commercialized.. no way this is going to survive..
I got Invisalign from my general dentist. $3249 upfront. My insurance covered a thousand so I only paid $2249 out of pocket for the whole treatment. I'm 4 months in and I've seen major differences and no teeth lost. My appointments are every 3 months. I'm happy .
you got ripped off lol
Wow this is perfect. Please do more of this. I’m near half of my treatment but thank god im extremely mild. So sad others that have it worse go through this
I’m watching this while wearing my smile direct club braces ... great
Crickett Smith are you liking them though? How long have you had them
Four months and yes I do like them
Rip your teeth take a nice smile pic now before they break off lol
Crickett Smith same. I just started my 3rd set of aligners. On week 3
Don’t panic just yet, i had SDC braces and i’m still happy with the result.
Woah I'm blown away. I just sent in my impressions last week and was gonna pay in full after seeing how it'll look after the treatment. You saved me, thank you.
same here! Literally took my impressions today but I feel the risks outweigh the rewards after seeing this.
Did they give you your $250 back?
I literally just got them and have my first week in rn oh god
justin jimenez I never sent any payment. I was going to but after this, I didn't.
Robert Solis pray for me that I don’t lose my teeth
It’s so bad we had one patient who was doing smile direct and let me tell you it was a mess. He almost lost a tooth and he still kept on going about how cheap it it.
*they have been real quiet after this* 😐
I still get their ads all the time. So annoying!
@@penis__ I got one on this video 💀
@@hihello2704 lmao the irony
My dentist quoted me 1600$ for Invisalign since I only need it on the top. I went to SD and they said minimum is 2300$😂😂BYE
Just a heads up, I had Invisalign for several years and now my teeth are straight and my smile has been widened and looks great. However, I originally also wanted to get just the top teeth done because my bottom teeth were straight. Over a year into the treatment I began to realize that my teeth were not aligning well and it was difficult to chew. I ended up paying the additional cost to do the bottom teeth as well. My teeth now align with eachother well and I can chew and comfortably keep my mouth in a closed, resting position. I highly recommend that you get more information before signing an orthodontic contract for a treatment that includes only the top teeth. I didn't think of the alignment issue until it came up, and it was a large enough issue that I ended up spending the extra $2200 for the bottom teeth.
Where'd you go for invisalign?
@@Lianawuzhere I'm currently on in invisalign right now and the way I got my invisalign was through my dentistry, they have an orthodontist that comes every tuesday and they checked my teeth and recommended me for invisalign.
madison may well my Invisalign, top and bottom was 10k+
my dentist also told me that i only need the top for 6 months, but do you have insurance covering the costs as well? i have insurance im just not sure how much it'll cover
I got braces/invisalign put on my teeth last year, before they even began the process - they sent me to the dentist to do all kinds of stuff, and only began treatments once my teeth were in perfect condition. Otherwise they wouldn't even attempt it. So this, where treatment is almost instantaneous for everyone is shady practice.
ImJustDead Same here. Before my Invisalign treatment started, they advised I fix my gum disease first and when that was under control, I could start with the aligners.
I received deep cleaning every couple of months especially around my wisdom teeth as they were still erupting and I wasn’t able to get them cleaned properly. It’s been a few months now since I completed my treatment and I couldn’t be happier with my smile. I did pay a lot more but that was to treat a genuine case of gum disease that I could tell I definitely had. I actually initially went in to get veneers coz I felt my teeth were too small... but after my gums were treated my beautiful teeth came out as my gums became less swollen and then as the gaps closed it was even better. I will now always have healthy strong and straight teeth thanks to the staff at Cosmetic Laser and Dentistry in Melbourne, Australia 🇦🇺
Hey quick question, you got braces as well as Invisalign at the same time? Can you tell us why or how your situation lead to that? Thank you :)
@@joshuanduwayo7765 Not at the same time, I started with braces and had the option to switch to invisalign about 1/4 of the way through at no extra cost as my teeth had had moved considerably with braces. My invisalign treatment is ongoing. I had an open bite, my four upper front teeth were pushed forward. Braces did 80% of the job in 7 months - now invisalign is doing the rest.
That part is true. You can’t need any dental work prior to orthodontics treatment.
@@deadmanavir I didn't know that was an option. You got the best of both worlds!👌🏽
Wow they said the same thing to me - “we like no’s in this place”.
It doesn't surprise me that they declared bankruptcy.
Well if the medical industry wasn’t so money hungry, people wouldn’t have to go to these lengths to save some money.
Thats so true. As a single mother of two children ive spent literally tens of thousands on their health. From dentists to opthamologists to surgeons and hospital beds. Even here in Australia where the medicare system pays for part of your bill, the health profession charges like a wounded bull. They use your love of your children to take advantage of you.
*Pixie* even in Canada where healthcare is covered, dental is so expensive and it’s not covered unless you have insurance
Sad and true
Yesssss!!!
After watching this video you still believe that the orthodontist that went to school for over 10 years is the one that's money hungry? These people will say and do anything to get business.
I wasted $2k on this and it didn’t do anything. Get Invisalign and save time and money! Because I had to get Invisalign after this.
Man, I feel you. They gave me a 6 month plan that turned to over a year plan until my front teeth started getting loose.
2k later, I ended up getting braces after all.
How much was your Invisalign? I had braces before and I just want Invisalign to straighten my top teeth a little bit more again. It’s fine but it could definitely be better lol. ~I stopped wearing my retainers a couple years ago when I got to college.
Jemimah DeCastro Mine was $5k. My office has a flat rate of $5k for full invisalign and $2,800 for invisalign lite.
Wow thanks for the heads up. i used to work at wework and the company rented a space out of it and there were so many customers. how did it damage your teeth? Also whats invasalign full and lite ?
Same! I have to get regular braces or at the least Invisalign after this whole ordeal
6:24 you know she is about to go off when she takes off those glasses
Who’s “the doctor” they keep referring too
The doctor that doesn't exist
I was frightened when they refered to extremely definitive terms and being dismissive, it foreshadowes a botched procedure.
Doctor Who
this is why you cant practice medicine without a license.
Its real doctors who "approve" them
notice how fast they came up with a plan for their “new smile” yet invisalign which is safer and better takes almost a month to come up with a plan and aligners for you. that’s how yk sdc is not safe.
Took 8 weeks for my plan (for invisalign)
So true!
What's crazy is that if you actually look at the top left of one of the screens in this video it says Invisalign plan so they are using the same technology and probably same planner that they send into for the trays but just doing a shittier job of it
Yeah Invisalign is a million times better what worries me is the fact that there is no actual orthodontist doctor doing the exam before you get your aligners the scan is the same though which shouldn’t be a problem as long as there is proper oversight the md orthodontist
They didn't take an x-ray either.
I’m glad I didn’t go through with this, the talk about the cost was longer than the “consultation” and they kept bugging me to buy it
For those who are looking for a cheap option to braces-free treatment, moral of the story is to not sign up for anything without consulting your orthodontist first. I currently use Invisalign but I have my orthodontist monitoring the entire process (I'm 6 months in), they know what's best for your dental health, it's not worth the risk of compromising your dental health over saving a couple thousands of dollars
Finally the old style CBC quality!
Marketplace has always been good. Imo.
My dad suggested this and I had to refuse because I wanted regular braces, I’m glad I did.
Yeah, I suddenly am actually okay with my braces, as much as a hate getting them tightened I know it's gonna be worth it. I should be getting them off sometime early next year.
oml same. but my mom suggested it.
How r ur braces now
Same, I feel safer with trad braces because they are actually prone to hearts of lab research, they can actually be trusted, my braces ancestry
You are all lucky you can get braces, I advance gum disease I could never get braces. I am just trying to keep my teeth for a bit longer but I wished I had took better care of my teeth, so my advice to you is brush and floss at home everyday keep away from flavored milks, coca cola, sugar cause decay its cheap and very addictive only have them as a treat, visit your dentist regularly and get your teeth cleaned regularly too from your dentist.
Problem with businesses like this are I guarantee these “employees” get paid more by funnelling people through. More they get the more they make
They're sales people. All commission I'm sure.
My dentist stressed how they do not recommend this type of work. After going through with invisalign with my dentist now I fully understand. I would never recommend smile direct or anything out of the dentist office
I am sorry but of course your dentist is going to want you to stay in office 😂
Of course the dentist is going to bash anybody that he is in direct competition with!
Lol my dentist tells me I have all cavities but family friend who is a dentist check my teeth and said they were perfect...
@@ChopinSchubert Same thing happened to me when I lived in the US. I went to my first dentist appointment there for a regular checkup, and they cleaned my teeth, removed plaque and things like that, and then they told me I had three cavities that I needed to get taken care of, and they were gonna charge me a bunch of money for it. I ended up not going with the treatment because I knew I didn't have cavities. I came back to my home country of Colombia where dental care is very cheap yet extremely good quality and got another checkup and they told me I was completely cavity free, as I knew.
I can’t believe what they told that man who LOST HIS TEETH to this. That was 100% due to their negligence. And the detriment those aligners would have done to their testers was CRAZY.
@@st6576 true but they shouldn’t have approved him
@@st6576 how do you know it was poor dental hygiene? Is he your patient?
You could say that there were insufficient dentist visits to catch these problems. Some people develop cavities no matter how much care they take.
@@Outworlder he probably has periodontal disease or issues with his teeth previously, should've went to his dentist and asked about his dental health
The aligners didn't make his teeth fall out. He shouldn't have had them approved until his other problems were treated.
I am a dentist.. people please please you have to understand something sometimes your problem isn’t your teeth sometimes the BONE of the jaws is the problem sometimes you don’t have Space.. YOU need to get the right diagnosis before anything.. go to orthodontist ask for diagnosis they will take Xray called cephalo metric analysis to determine the way of treatment you need.
Starcrush Girl yes Orthognatic surgery for class III malocclusion is a solution but it can be dentally corrected to camouflage it with extractions . Of course what ever things they are promoting here will be useless and harmful.
Starcrush Girl yeah I remember it very well cause my prof asked me back in school to search for case reporters for the use of invisalign aligner as a tx option for class III malocclusion and present it to couple of orthodontists:) .. let just say it was a long long discussion hahah .
I keep getting these adds showing an animation of the teeth moving and as someone who needed braces and wore retainers, i know what that movement actually FEELS like. Pure pain. Feel bad for people who fall for this 😬
Do not get these! I got them and I now have to have my teeth all redone as my bite is aligned incorrectly(And was told if I don't my jaw WILL erode and make it harder to eat), I have constant jaw pain and it clicks often, my aligners would break halfway through the set, the pain was awful, and I had to cut them to fit correctly and not slice my gums (If you don't believe me, they even say in a few emails you have to cut them to fit at points). Stay far far away!
My dad is a dentist in the U.K. and would not recommend this to any one.
Maybe if people like your dad didn't charge 10k for braces people wouldn't do it... They all drive porches for a reason...
Robert these organizations have no sense of knowing how your teeth will move. there have been many cases where their teeth fell out or broke.
@@jessicay.7924 I'm not saying its perfect or risk free, but people do it because dentists over charge. How do i Know? Because my local dentist wanted $9k last year for clear aligners, then I declined the offer saying smile direct now offer $2k for a almost identical service, and guess what the dentist dropped their price to $5k! thats $4k off thru haggling!
@@robert7622 He mentions that his father is from the UK. You don't get charged for most types of orthodontic treatment if your under 18 such as braces.
Edit: to add on, you aren't charged nearly as much as some other countries for normal treatment since dentistry is subsidized to some extent by the NHS.
Rongzhen Li ok thanks I’ll jump in my time machine
I used Smile Direct, and while my teeth weren't perfect after, they were a hell of a lot better after. I wasn't expecting perfection for the price, but it did accomplish my goal of getting my teeth uncrowded enough to floss them and make them look much nicer. I don't have any bite issues either. However, this took 7-8 visits to the Smile Shop and 5 new projections and aligner sets to accomplish an almost perfect smile. I also managed to get most of my money back due to all the issues, so that was nice. The best thing about Smile Direct is that it has provided some desperately needed competition and forced other providers to drop their costs into the realm of affordability for more people. Before Smile Direct came here, it was an average of at least $10k for Invisalign (I went to about 10 different Orthodontists looking to correct my crowding), but I've noticed it is now about $5k. So that's been a great thing for Canada!
I literally had a Smile direct club ad before this 😅🤦🏻♀️
I was just about to comment the same thing. My message to Smile Direct is that I think I will pass
I juat spent 1850. Omg I don't know what to do now
@@RukhShariq lol me too i'm watching this with mine on
SDC shut down today! 12/11/2023.
This is a lesson in frugality and when not to use it. Orthodontic treatment is expensive because you’re going to a specialist dentist. I would rather pay $5000 for a treatment and be assured that my teeth are healthy and come out straight rather than take the chance on something that is not CDA-approved.
My orthodontic treatment cost me a little under $6000 but I am sure that it was customized to my needs and that I can always follow up with my orthodontist if I felt my teeth are becoming crooked again.
Another important thing to do before settling on an orthodontist is to shop around. One I went to wanted to charge me 6,000 did some shopping around and found one that did it for 4,500. I recieved a 1,250 discount because they are partnered with my dentist insurance company which was a plus and received an additional discount of 250 if paid in full.
It needs to become more affordable
Agreed. My invisalign treatment cost me $5,500. I'm happy to pay for the right treatment.
My root canal cost me 1.3million tshs which is like 570$ add with additional costs and you get about 600$ and that's expensive for where I am but I don't regret it
I have finished my aligners for a yr now and my teeth are fine. My dentist even checked and said my teeth are perfectly fine and healthy. Everyone does not get the same experience. I am happy with results because it did major changes that helped me to feel more confident than ever
I agree
@@caseymeyer6030 Woah Baby!
Will you Marry me!?
I love these marketplace videos. Keep up the good work!
I am shocked the guy with the underbite was approved! I looked at him without any dental knowledge and immediately thought "this is too serious".
Wow even the own doctor who approved his plan told him to find a different option!!
This probably explains why i don't see their ads anymore
@@agehfkhan3934 you just copied the top comment lmao
Almost got scammed to luckily I made an appointment with a real Orthodontist to see if I qualify for Invisalign
Exactly! I always had a bad feeling for SDC!
Suddenly finding all these videos after my first week on clear correct, I went through my dentist and orthodontist so I’m not as worried, but Yeesh listening to what they were going to end up doing to those peoples teeth is a little freaky. Especially the one where they could have fallen out 😱
Same here. My orthodontist for Invisalign said he wouldn't be able to straighten all my teeth. But I could see my dentist about getting veeners to fix gaps in my two front teeth after Invisalign treatment.
Every 6 weeks I see my orthodontist face to face. Only 3 times he has had to adjust my treatment plan (at no extra costs) because he noticed I had 4 teeth that couldn't move around slightly. He had to polish between my teeth for them to move.
Good on you!
@@samanthapeters8314 same. my orthodontist also had to file between my teeth
i thought about getting smile direct, but my mom always thought it was suspect. I went to a local orthodontist office and the doctor said, “oh hell no”... he was glad that i went to him and didn’t go forward with smile direct. he’s been doing invisalign for 20 years and i decided to start my invisalign journey with him. it’s already worth the higher price.
Of course he’s happy you went with them he gets paid , smile club direct us going good for me .
@@brettd9595 how far are you in? im one week in and my second week already does not fit at all! My bottom aligners are not even close. I swear I’ve worn them for 22 hours a day. I email and they ask for pictures and then i send the pictures and they ask for more pictures. i send those and they ask for the first set of pictures again!! then i read about the people who are losing their teeth and i dont know what to do
@@rcoverc well about to start my second week , so I’ll see how it does . All the people losing teeth are old , people aren’t meant to get this as teeth are none and they get frail the older you get . I’m hopeful , and for all the bad reviews their are good ones just like anything . I have one minor gap up front so we’ll see
@@rcoverc they’re tight or they don’t fit ? They’re supposed to be really tight and uncomfortable
@@brettd9595 They do not fit at all. I push hard and can maybe get them on halfway. remember, i’ve been wearing a set this past week so i do know what it feels like
They gave me so many ongoing dental issues and refused a refund. They had me wear aligners for 3 years straight and my dentist finally told me to quit. I soooo regret not just paying for a professional orthodontist!
*This is why you go to a professional orthodontist! I spent a lot more than that on my Invisalign, but the results and journey has been nothing but satisfaction. You get what you pay for.*
Exactly, couldn't agree more
Candid co uses actually orthodontists. Smile direct club uses pseudoscience.
Sean Tran I agree expect I had braces and a palate expander twice. It was worth the 5 years of orthodontist appointments, painful elastics, and cuts on my cheeks that I had because I could speak normally and I was more confident in the end. I'd rather go through that than some sketchy knock-off Invisilign like smile direct.
That's good to hear. I get my invisaligns in less than a month. And I'm so looking forward to it although it almost costs a fortune. I've been to a similar company than smile direct club and I didn't feel comfortable. My orthodontist told me I probably have to get rid of 4 teeth which in the end was true and they told me at that company that this won't be necessary. And they can fix my teeth within some months. It was just to good to be true.
Luckily i’m in the UK and was on the waiting list before i turned 18 so i get the whole treatment plan for free
I was very close to starting SDC, i went for the initial appointment and have just been on the fence about purchasing, glad you made this video because there is no way I am going to risk it now
I'm using Invisalign now. It's been cool & I'm just about done(2 weeks left). Thing is it has to be done through an approved dentist or orthodontist & it's more expensive, but totally worth the peace of mind. Personally, with my dental insurance covering $2,000, the price difference was a non factor.
Braces aren’t that bad either and the dentist has way more control moving the teeth. I put it on 5 months ago and my teeth moved so fast, it’s painless too. The problem is biting your inner cheeks.
eopanther8 how long is your treatment plan? Just curious bc I’m thinking about getting them
@@thesenutz777 first they made me 23 sets of aligners(1 per week). My dentist would only give me a few aligners at a time so she could closely monitor & check my progress when I came in for the next few. After the initial 23 they scanned my teeth again & made 19 more. That's just my case though, obviously every situation is different. Also, I had crowding on bottom so she did have to shave between certain teeth to make room. That was weird lol
I went through the process with Invisalign and can't imagine doing it without the regular appointments and checkups as you go. They required me to get my wisdom teeth out first to prevent shifting later, special nubs were placed on some teeth to help the aligners grab on at certain points, and at some appointments they had to create space for the teeth to move with special gritty sandpaper-ish strips. Definitely go to a real orthodontist, it's worth the cost.
I had a very satisfying experience with Smile Direct Club. Thanks to them for the innovation!
You should do video how whitening strips (or any other method of home whitening) affect health of your teeth
I’ve used the whitening strips and holy cow do they work. I’m also interested in the effects they would have on your teeth but overall i was extremely happy with the results of them
JustACamaro 0 what brand do you use
JustACamaro 0 I want to know too! Which teeth whitening strips did you use???
Marlen Torres don’t remember the exact name but it was from crest. Found them at walmart for under $30
Suzy Carmichael crest whitening strips :)
OH MY GOD. I did a scan at one of their branches. everything was going well, until I told them that I wouldn't want to pay on the spot and that I would like to think about it. She said that I could do a down payment and they'll charge me later on. I said no and IMMEDIATELY, she got so passive aggressive, rude and disinterested.
As she continued, she didn't smile even half as much as she did in the first 15 minutes of the meeting. She then creepily smiled and asked "I'm sorry, did you feel attacked?" I was so taken aback by this. My whole visit was also recorded (I gave them consent to do so.) She then asked if I could at least give them a 5 stars review and mention her name so she gets free pizza (the nerve) and I actually did.
Ethan Wong hahah! I love the ending of this😂
Ethan Wong r/thathappened
*and everybody clapped*
😂😂😂is this a thrilling story？！
Wow she gets a "free pizza" . I hope that Pizza has caviar. I'd prefer the money.
I’m laying down with my first set of smile direct retainers in. 3 hours in I feel a little pain at first but use to it now just the pressure. Fingers crossed
Share updates pls.
Thanks so much for sharing this and making this report. I am going to consult with my dentist before using SDC. I was so desperate for straight teeth and have been told by an Ortho that it is not possible without jaw surgery. But I didn't even think of the possible downsides or damage this could do to my teeth. I thought it was super strange the Ortho said if I was approved it could take 2 years, and SDC is over here telling me 6 months for a straight smile, no surgery.
Why are dental authorities not identifying professionals who are working with this mail order system? They have wasted years policing advertising of quicker treatment but look the other way about bypassing important steps? Even general dentists who are trained to perform orthodontics refer at least half to the orthodontist. For SD to say they do most cases is crazy.
I've only known dentists/orthodontists to work with companies like Invisalign, where you are closely monitored during treatment & your aligners are sent to the professional, not directly to the patient.
From what I’ve heard their “professionals” are merely sales people trained to offer the scanning services and people who claim to be dentists with rather sketchy credentials. No trustworthy or self respecting dentist, orthodontist or dental care professional would ever align themselves with any of these “quick fix” companies
ADA has a class action lawsuits against SDC.
THANK YOU CBC. I know a friend who had their gums recede and go thin and they needed $5000 worth of gum grafting to help keep their teeth in the bone because Smile Direct Club pushed the teeth out too far.
OUCH that sounds painful and horrible
Ugh, that sounds terrible :/
Omg :-//
Sue them
Finally some real journalism... What it was made to do! Would like to see such insight on ins and outs of invisalign ans bigger brands too
Invisalign It is monitored by a doctor that has to check up on you in person Or else lose their ability to work with the company and use their products...
#OldDentalAssistant
@@yoabagaile right..i''m sure the doctor would check in but it felt to me like they're trying hard to sell the product instead of suggesting the best course of action.
Excellent! Keep up the good work, CBC!
Omg! They're sale's rep's not dental technicians!!! A dental technician would care more about the paperwork! These guy's just want no's!
That's not true. They are actually dental assistants. However, SDC has made their role into more of a sales role. I've done a scan and they don't even stick a mirror in there to check for cavities. No basic double check. It's questionnaire, scan and gift bag and ur out.
@@nicolecrawford3479 I know they're dental assistants, however I feel they're behaving more like sales reps.. they sold out on actually caring for the patients to make more money..
@@barbaricgravy0351 I'm in full agreement with you. It's sad
they don't had to...
My mother in law works at the dentist and she see ppl who’s teeth are literally falling out from these places. Don’t go to these places!!!
I was seriously considering this a year ago. Thank you for this
It's not for everybody. I, thankfully, had very minor correction needed. I didn't have any crowding or anything major, my bite was just fine and overall i had great alignment, i just needed to fix the spacing on my front top teeth, and it worked great for that in my own personal experience. I had no issues and am still wearing my retainers 1 year later and am fine. But it's not for everyone, only minor treatment cases. Anything else you want to just go to the doctor and look into actual braces.
When the treatment is done for how long do you have to wear those retainers?
I just start my SDC treatment few days ago and honestly i can't see any changes, i have to fix the spacing on my top teeth only, no crowding or anything like that.
Now i'm really concerned....
I went to get a free scan two months ago and I just had a gut feeling that the company was shady as hell. I'm SOOOO glad I told my mom I didn't want to get them
Successful user. You will be fine.
@@Andrei2000PC Yeah which dental school did you go to bud? Just because you were successful doesn't mean she will be.
The guy with the front gap has the most beautiful smile 🥺
Gaps mean wisdom. It's sad he doesn't like his smile
Creepy comment dude.
Nick Tomkin how?? it’s a compliment lol
Diane Aisha Monday i closed my gap): i hated it
xo kaylee I did too and I regret it:-/
It worked excellent for me. I have no regrets using them. Prior to them an orthodontist cracked my veneers and I had the braces removed. Tried Smiledirect club and I'm totally satisfied.
I have always loved Marketplace. I think it should be a required learning class in high school. Just think of how much better we'd all be as consumers if we knew more as we became consumers? And were able to pass that on to our children long ago? Society would be so different now! Thanks for all your hard and thoughtful work!
Thank you CBC for the show! I am a victim of this scam.
I agree, SmileDirectClub is really good at online advertising.
I have checked their review on google map, it is almost five star. So I went to the SmileDirectClub office at Vaughan Ontario, and I paid $2095 for my son's teeth. Not only it did not work at all, they are asking me to pay another 2000 dollar because the fine print says the initial $2095 only covers the 05 Months treatment.
I'm a successful candidate of Smile Direct and simply asked my orthodontist (I had braces in the past and noticed my teeth were shifting) to give me a better deal with Invisaligns. He and my dentist gave me the go ahead and I gladly proceeded to save my coins!
Dee038 did you have a overbite? Crowding? Spacing?
@@nikaelab6048 My two front teeth started to move forward again; creating a space for food trapping. My time with SD was only 5 months. My dentist and I are pleased.
Dee038 Hi did you wear your retainers after braces? As this is why they could of moved by not wearing them. Or did they simply just move by themselves?
Justthink Think I had permanent wire retainers behind my teeth but didn’t realize they broke.
I felt like I wasted money on Invisalign because everyone kept telling me I could have saved half of the cost if I would have went with smiles direct club. After seeing this, I’m glad I went with Invisalign. I finished treatment in less than a year. It’s been 5 years and my maintenance retainers are still in perfect condition. I guess the price you pay for dental work is the quality you get in most cases.
I'm not a dentist or an orthodontist, but I knew what I needed done would be impossible by using a treatment like this. I went through years of braces and also jaw surgery. It wasn't easy, or cheap, but it was worth it.
you defo need braces before you do procedures like this. i did invisalign after my braces to beaten up everything that moved and it worked so well
neaten*
Classic case of you get what you pay for....
Three minutes in and all I can think about is (I have invisalign) how at 5 weeks into my treatment I needed an entirely different set of trays from what was initially made for me due to a couple stubborn teeth. Scares me to know people go without checking in with an ortho every so often! I can now see why this isn’t covered by dental insurance in the states. Yikes.
sardine07 I’m also going through with Invisalign. I had to get new sets along with bigger attachments a few months in and I always wondered while watching these smile direct club adds. I guess I got my answers...
I have SDC and every 3 months we check in with our assigned ortho in our area but i wash it was more, so far so good though
Ashley Richardson every 3 months?? i mean it's better than nothing, but my treatment is only 14 weeks long. i'd have 2 trays left by the time i'd have my first check in with SDC. i am glad it's all working out for you though!!!
Are you doing it through an orthodontist? I was thinking about getting them but now Idk lol. Is it just as fast as smile direct club?
I recently finished ny invisalign treatment of in total 21 aligners (only lower teeth)
My entire treatment was through an orthodontist and I had regular checkups.
I think, that one of the differences between invisalign and other cheeper options is, that the glue spots with invisalign act as "brackets" (is that the right english word?) from traditional braces.
The glue spots where changed a few times throughout the months to "pull" the teeth the right way.
Those ligner in the video are pushing the teeth only by changing the shape of the plastic ligner. They can't for example pull a tooth further out.
Moreover, my invisalign treatment came with extensive aftercare.
I got a threat behind my theeth to keep them in place and I just went in to make a mould to get another "ligner" to use a couple of nights per month. (This is only because I had braces as a child but with a bad dentist so my teeth moved again. Therefore my new orthodontist want to be 10000% sure that nothing can move. Or if the threat gets loose, I have something to keep the teeth in place until I get an appointment)
Their ads are all over in Hong Kong. I just went for a visit. Now I have second thoughts. Like what you said, they downplayed any possible risks and got my credit card. Thank you for the video. Very informative indeed