If you disassemble RX100 there is a rubber seal between the lens and camera body that blocks the dust. Doing what the video shows will cause damage to the seal.
I had exactly the same problem. All I had to do was just to loosen the side screws (2 left, 2 right) and the lens started to work normally. So, THANKS for your video.
Exact same here! When I opened the camera it worked again. I was able to reproduce the lens issue by pressing on the large cable which is bent two times 180°. I put a folded paper inside the folded wire to smooth its angle, tried different thicknesses to be able to close the camera and now it works again!
Problem is the cable band. Its like in Old car Radios with such cable bands. My cable Band was bend to 180° and therefore the Band was broken at some lines now after 12 years. No hope for repairing this. A new cable band would help.
thank you!! I have revived my beloved Mark 1 that's been sitting in the drawer for many years. after a couple of times of removing the cover and screwing it back on and not knowing what was going on, your comment really solved my issue!
Your the man, I had the same issue with my new Zv-1 camera that I have had about for over a year, did the same trick with the paper and boom shutter unstuck, I really appreciate the video you made otherwise my dumbass probably would have sent it in for repairs just cause I was scared to mess and open up a 500-600$ dollar camera and cause more damage! Life Saver!
With the zv-1, if the lens is stuck, does the camera still turn on? I just bought a faulty one because I like repairs, the lens is stuck and it shows a flashing light under the battery door. I'm wondering if it is related, but they did also say it doesn't come with a battery, so I'm wondering if the red light is because they're powering with only a usb and no battery. Thanks in advance!
@@_MJ07_ Sorry I just saw this but, My power and everything was working just fine, it gave me the symbol to turn off battery then turn on, It was just the lens I even heard a click sound when I got it unstuck. (in short yes the camera still turned on it was just that the lens unable to open made the system believe it was an error that could be fixed with a reset of turning off battery than off)
Same issue here and indeed it resolved itself as soon as I opened it up. However, when closing it up it would throw that fault up as soon as I closed the two screws on right side. I could see that those screws brought the housing in a fraction of a mm and whatever difference that made it threw up the problem again and again. I opened it up, jiggled the lens module about to no avail. Eventually, I thought it must be a bad connection with the ribbons, but in all my messing about I cracked some of the lines to the display ribbon. Camera is a paperweight now, must decide wether to replace or not. I think tge underlying issue here was a cracked connection on a circuit and opening it up closed the circuit temporarily. Camera gave me 10 good years of service.
hey mate. my father's DSCRX100 had the same issues. The lense was stuck and we got this message on the screen. Opening the case and doing the stuff you did in the video helped. It's working again. Pretty weird but he's happy.
Same problem! And it works! I don't know if dust inside was the problem or maybe the problem was with the cables, but i didn't remove the seal and it works too. First time I replaced the back the error occured again, but then i screwed softer and it has worked. Thanks!
I read an explanation on a forum that it has to do with the badly designed placement of the red and black cables at the bottom of the camera. So place those back carefully and try not to put too much pressure on them when you put them back. Thanks for the video either way!
I may have found the solution. If u look at the cables. There 2 cables that are folded. One is for the LCD, the other is on the right lower side of the lense. I folded a small piece of a paper a few times, then put it in between the folded part, so that it wont fully folded once the back is closed. Now it works even with the back fully closed.
Thanks, dude. I have an m4 with this issue since I dropped it yesterday. I was worried everything was lost (something widely off, positions sensor broken, something like that). Will try this out!
Thanks for the suggestion. I had an issue with the "turn camera off and then back on" message. I took the side and bottom screws out and pried open the back just a little and turned the camera on. Wala. Its now working.
hope this work for me, just try first method at first its work! but restuck again...so i will try open using screwdriver tomorrow, and just do like your tutorial...hope this will work
there are three hall sensors that tell the camera the position of the lens. any dust or lint in one of the hall sensors will confuse the camera. as it will not know the position of lens.
might be the wrong name for them. they are not magnetic. or if they are its very very light.. a plastic part form the lens passes thru them so i dont know.. i have fixed many with this problem just by removing the dust. some will have bad cables. ruclips.net/video/nndrTvncaBI/видео.html
Having a hard time following. First time attempting to fix my Sony camera (RX100M5) and I’m not sure which screws you took out in order to take the back out like you did. May you please explain?
When sand or other debris gets inside the gap, this starts the problem. Stuck zoom lens has always been the achilles heel of sony point and shoot. Once u have this problem, it is down the drain. Mine got repaired but a year later the focus mechanism stopped working. Sony refused to repair it further since it is out of warranty.
This works for me. When I open up the camera, the lens retracts and opens fully, the camera works perfectly. When I replace the back and screws, the problem occurs again. Still looking for the fix, there must be some sensor that is not working when the back is on? Ideas?
I did this and the problem reoccurs when you reassemble the camera. There is a broad flat cable on one side of the camera that is bent 180 degrees. Someone claimed this sharp bent and micro-wear in the cable was the issue. And indeed when I reassemble my camera, but leave out the two screws on the cables’ side, it works for me. The resulting gap in the frame I then taped off. Not pretty, but works :-)
Hi , my daughter dropped my camera while the lens were out i have a Sony DSC-HX80 I tried cleaning the lenses and restarting but lens won’t pop up still is there anything else I can do ?
My lens was stuck on open with a black screen, resolved it by ejecting and reinserting the battery and then powering it back on (in case anyone is in this situation with it stuck on open)
they get dirty when you go around with them in your pocket. Sony calls them pocket cameras so that every few years dust and lint will chock the wheels and you will need to buy another...
thanks, I have three sonys with this problem, and will try this. I just got a micro-screwdribver set, so should be set to take it apart. Wish me luck!!
Hei, thank you I had the same issue and it worked for me. When removing the Back, it helps to pull the Plastic peace on the bottom up so you can pull back the main Backpart. I unscrewed 10 screws, there was one in the little compartment for the loading cabel(not sure if that one is necessery). Gl
Hi I have the same problem. Opened the camera. It works while the camera is opened but when I put the screws back it, lens getting stuck again. Any idea. Thx
I had this problem too. I fixed it for now at least. First I tightened the bottom screws fairly hard. It still worked. Then I tightened the left side as well. Still working. But it quit working when I tightened the right hand side. When I loosened up the left hand side it worked again. I then tightened all other screws some more plus I tightened the left hand side ever so lightly. Worked! I then tightened the right bottom screw firmly and after that the top one. It still works now. The sequence may be different for you but at least here is something to try. Good luck!
If you disassemble RX100 there is a rubber seal between the lens and camera body that blocks the dust. Doing what the video shows will cause damage to the seal.
I had exactly the same problem. All I had to do was just to loosen the side screws (2 left, 2 right) and the lens started to work normally. So, THANKS for your video.
Exact same here! When I opened the camera it worked again. I was able to reproduce the lens issue by pressing on the large cable which is bent two times 180°. I put a folded paper inside the folded wire to smooth its angle, tried different thicknesses to be able to close the camera and now it works again!
Problem is the cable band. Its like in Old car Radios with such cable bands. My cable Band was bend to 180° and therefore the Band was broken at some lines now after 12 years. No hope for repairing this. A new cable band would help.
thank you!! I have revived my beloved Mark 1 that's been sitting in the drawer for many years. after a couple of times of removing the cover and screwing it back on and not knowing what was going on, your comment really solved my issue!
Your the man, I had the same issue with my new Zv-1 camera that I have had about for over a year, did the same trick with the paper and boom shutter unstuck, I really appreciate the video you made otherwise my dumbass probably would have sent it in for repairs just cause I was scared to mess and open up a 500-600$ dollar camera and cause more damage! Life Saver!
With the zv-1, if the lens is stuck, does the camera still turn on? I just bought a faulty one because I like repairs, the lens is stuck and it shows a flashing light under the battery door. I'm wondering if it is related, but they did also say it doesn't come with a battery, so I'm wondering if the red light is because they're powering with only a usb and no battery. Thanks in advance!
@@_MJ07_ Sorry I just saw this but, My power and everything was working just fine, it gave me the symbol to turn off battery then turn on, It was just the lens I even heard a click sound when I got it unstuck. (in short yes the camera still turned on it was just that the lens unable to open made the system believe it was an error that could be fixed with a reset of turning off battery than off)
Same issue here and indeed it resolved itself as soon as I opened it up. However, when closing it up it would throw that fault up as soon as I closed the two screws on right side. I could see that those screws brought the housing in a fraction of a mm and whatever difference that made it threw up the problem again and again. I opened it up, jiggled the lens module about to no avail. Eventually, I thought it must be a bad connection with the ribbons, but in all my messing about I cracked some of the lines to the display ribbon. Camera is a paperweight now, must decide wether to replace or not. I think tge underlying issue here was a cracked connection on a circuit and opening it up closed the circuit temporarily. Camera gave me 10 good years of service.
hey mate. my father's DSCRX100 had the same issues. The lense was stuck and we got this message on the screen. Opening the case and doing the stuff you did in the video helped. It's working again. Pretty weird but he's happy.
Glad to hear it is working again.
Same problem! And it works! I don't know if dust inside was the problem or maybe the problem was with the cables, but i didn't remove the seal and it works too. First time I replaced the back the error occured again, but then i screwed softer and it has worked. Thanks!
Disassemble and loosing the screws are the trick, but it is missing from the video. Anyways thanks, it worked
I read an explanation on a forum that it has to do with the badly designed placement of the red and black cables at the bottom of the camera. So place those back carefully and try not to put too much pressure on them when you put them back.
Thanks for the video either way!
Which forum did you read? I’d love to read it I feel like it’d help me profoundly!
@@ishouldtakemyownadvice5050 I don't remember, sorry! 2 years ago haha. The camera didn't last much longer sadly
Great instruction! Worked for me too, after some playing around with the tightening of the screws when re-assembling it again. Thanks!
I may have found the solution.
If u look at the cables.
There 2 cables that are folded.
One is for the LCD, the other is on the right lower side of the lense.
I folded a small piece of a paper a few times, then put it in between the folded part, so that it wont fully folded once the back is closed.
Now it works even with the back fully closed.
Hi there, i opened it but didn't know where to put the folded paper, do you happen to have a picture, thanks in advance.
Thanks, dude. I have an m4 with this issue since I dropped it yesterday. I was worried everything was lost (something widely off, positions sensor broken, something like that). Will try this out!
Danke! Gerade meiner rx100 i wieder neues Leben eingehaucht!!
Thanks for the suggestion. I had an issue with the "turn camera off and then back on" message. I took the side and bottom screws out and pried open the back just a little and turned the camera on. Wala. Its now working.
Thanks! Same issue with lens cable cracked. Fixed by applying thick gasket between cable's turns made from folded several times piece of paper
I dont really get it. Can u explain more?
Your fix almost worked; I had to remove one of the bottom screws completely and tape over the hole
hope this work for me, just try first method at first its work! but restuck again...so i will try open using screwdriver tomorrow, and just do like your tutorial...hope this will work
In welchem Ort war diese Vorführung und wann?
there are three hall sensors that tell the camera the position of the lens. any dust or lint in one of the hall sensors will confuse the camera. as it will not know the position of lens.
Hall sensors work from sensing a maget. Dust will not affect it.
might be the wrong name for them. they are not magnetic. or if they are its very very light.. a plastic part form the lens passes thru them so i dont know.. i have fixed many with this problem just by removing the dust. some will have bad cables. ruclips.net/video/nndrTvncaBI/видео.html
Having a hard time following. First time attempting to fix my Sony camera (RX100M5) and I’m not sure which screws you took out in order to take the back out like you did. May you please explain?
Had a same problem ... a ribbon cable was cracked .. I have replaced it and it work again!
Sorry, usually is problem with broken flex cable in sharp edge: www.dropbox.com/s/awcfldky3bs2xx7/flex.JPG?dl=0
When sand or other debris gets inside the gap, this starts the problem. Stuck zoom lens has always been the achilles heel of sony point and shoot. Once u have this problem, it is down the drain. Mine got repaired but a year later the focus mechanism stopped working. Sony refused to repair it further since it is out of warranty.
Ben Cruz so this will happen even to mark 6 after a few years no?
Thank you! Saved me buying a new camera model which would also mean a new underwater housing. $$
This works for me. When I open up the camera, the lens retracts and opens fully, the camera works perfectly. When I replace the back and screws, the problem occurs again. Still looking for the fix, there must be some sensor that is not working when the back is on? Ideas?
Fix: imgur.com/a/FwFXF (de.ifixit.com/Anleitung/Repairing+DSC-RX100+Error%3A+%22Turn+camera+off+then+on%22+-+%22Kamera+aus-+und+wieder+einschalten%22/54458?lang=en)
I did this and the problem reoccurs when you reassemble the camera. There is a broad flat cable on one side of the camera that is bent 180 degrees. Someone claimed this sharp bent and micro-wear in the cable was the issue. And indeed when I reassemble my camera, but leave out the two screws on the cables’ side, it works for me. The resulting gap in the frame I then taped off. Not pretty, but works :-)
Hi , my daughter dropped my camera while the lens were out i have a Sony DSC-HX80 I tried cleaning the lenses and restarting but lens won’t pop up still is there anything else I can do ?
If the dust was the reason, then a slip on lens cap would minimize future occurrences.
Which screwdriver size you used to open these tiny screws? Was it philips#0 or JIS?
THANK U
Does it still work fine today?
Yes, still working.
My lens was stuck on open with a black screen, resolved it by ejecting and reinserting the battery and then powering it back on (in case anyone is in this situation with it stuck on open)
Fix: imgur.com/a/FwFXF (de.ifixit.com/Anleitung/Repairing+DSC-RX100+Error%3A+%22Turn+camera+off+then+on%22+-+%22Kamera+aus-+und+wieder+einschalten%22/54458?lang=en)
Worked for me. Thanks.
they get dirty when you go around with them in your pocket. Sony calls them pocket cameras so that every few years dust and lint will chock the wheels and you will need to buy another...
so after a few years even the mark 6 will have the same problems no?
thanks, I have three sonys with this problem, and will try this. I just got a micro-screwdribver set, so should be set to take it apart. Wish me luck!!
On my RX100M2 the control ring is quite stiff. Should I try to lube it? Any suggestions?
Maybe some canned air first and see if you can blow out any dirt or grit.
If this does not help you can replace the broken felx cable.
Instructions here: matsimitsu.com/blog/2018-04-08-fix-rx100-startup-issue.html
No it is a temporary solution. It should not be so for a new Sony camera
Hei, thank you I had the same issue and it worked for me. When removing the Back, it helps to pull the Plastic peace on the bottom up so you can pull back the main Backpart. I unscrewed 10 screws, there was one in the little compartment for the loading cabel(not sure if that one is necessery).
Gl
Hey which plastic piece? I can't find it
thank you
Open the part okay then fix back same problem
I suggest you to play with the tightening of the screws. In my case, I tightened all screws except two, and then it started working perfectly.
Thank man i have the same issue and then I try as you did, but I only get the dust out and my sony rx100 resume to use again OMG,
Mine is the opposite , it wont go back in ;|
Hi I have the same problem. Opened the camera. It works while the camera is opened but when I put the screws back it, lens getting stuck again. Any idea. Thx
me too. did you fix it yet?
Same here. Each time i tighten the side screws lens get stuck again. No fix found yet for me
I had this problem too. I fixed it for now at least. First I tightened the bottom screws fairly hard. It still worked. Then I tightened the left side as well. Still working. But it quit working when I tightened the right hand side. When I loosened up the left hand side it worked again. I then tightened all other screws some more plus I tightened the left hand side ever so lightly. Worked! I then tightened the right bottom screw firmly and after that the top one. It still works now. The sequence may be different for you but at least here is something to try. Good luck!
@@pernystrom4433 thanks!
Fixed by applying thick gasket between cable's turns made from folded several times piece of paper
Thank you so much for sharing. You saved my camera
What did you do to work?
I suspect taking the case partially apart relieved whatever pressure was keeping the lens from working properly.
ok
remind me never to buy one of these crappy cameras again!