Had a 7.5 ego battery fail today after only 3-4 uses. Now I'm seeing lots of post about batteries that have been on backorder since beginning of the year. This has me rethinking using their products
@@hoosier_daddy65 they had to merge somehow since standalone TV service is disappearing. But I hear you. Other mergers including airlines really deteriorate the product quality.
@@fryeguy9939 does yours have the fuel gauge? Apparently these issues are only for the newer generation batteries. The older batteries seem dead reliable.
I started using battery this past season, I checked out a few options but ended up going with the echo 56v platform and I’ve been really pleased with it thus far.
Echo blower was a train wreck for me. With light residential use, I had it in the repair shop once per year due to inoperable unit (battery, charger, fan blade broke, etc.) for five years until the warranty ran out and I just left it at the repair shop for parts. hope you have better luck than I did.
@@2science wow that is awful. Sounds like ya had probs w the 58v platform, I’ve heard they aren’t to good I have no experience with those tools. The newer ones are 56v this platform has been out for a year or two now? I’ve used mine for a year and so far so good.
Coming back to this thread and I have still not had one Ozito battery (I have seven of them) fail in years and years of regular use in two mowers, two chainsaws, a pole saw, telescopic pruner, angle grinder and more. Not one battery issue from Ozito. It's not a problem with batteries generally, its the EGO batteries. Even my Ryobi batteries have never had a problem in five years. Still going well in a lawn mower and line trimmer.
I wonder if they are reusing the small Lithium Ion batteries that are inside those battery packs, putting them inside new cases, making it look like a new battery pack, but it might be old used Lithium Ion batteries inside that they "fixed" somewhat?
Exact same probs here had a 7.5; fail a few months ago now 2 more starting to fail/going red for no reason.. All about a year old (I only do less than one day per week of work total ).. Hope Ego fixes this problem.. Considering getting 3 or 4 different brands this time !!
I’ve been using EGO mowers for less than a year and have had so many problems with batteries. Usually they won’t fully charge…..they go to 3 bars and stop. Keep replacing them under warranty at local dealer but no sure how long this can continue.
I've run into the same problem with my EGO batteries. 3 batteries and 2 failed in under a year. I manage 5-7 properties and charge about twice per week during the mowing season.
I’ve never had issues with my batteries but agin I don’t run a commercial business. You could possibly be recharging the batteries too often while they are hot. I imagine you have to otherwise you’d have to purchase more batteries to avoid charging hot batteries to keep moving forward with your business.
Glad I didn't make the switch.... I cut 46 yards a week and battery mower won't do so I stick with gas. I don't want to spend 300.00 on batteries just for them to fail in a year
Mine, too. My two second generation EGO batteries after less than one year, are failing with red light flashing on charger, when in use and also when not in use - periodically. The first generation one (without the flashing usage gauge) is the oldest battery and still runs perfectly. They use different cells in the second gen EGO batteries, this is well known. I've already had one second gen battery replaced last year and two more are now playing up... I have a chainsaw and line trimmer and mower. Its really frustrating...
The batteries are rated for and estimated 1000ish charge cycles so if you use these things every day and you're charging 2-3 times a day, that's roughly 66 working weeks. So just over 1 year service on the battery is about expected. My estimate in your charge rates might not be accurate though.
My new generation EGO batteries with the flashing usage gauge (they use different branded cells than the first gen batteries) have played up after six months to one year of use. I've only used about fifty cycles of my line trimmer, mower and chainsaw but the are just not reliable batteries and don't charge or work well all of the time. The first gen EGO battery that I have with the Duracell cells works perfect all of the time.
@@temp850 We have a cheap Kobalt Mower from 2014. 40 volts. We use it when the grass is short. The original Batteries are still working good. We store the batteries in our house and charge them on a timer. Charge 15 minutes, off 30 minutes. Repeat. It takes about 3 cycles for full charge. Store them at 40 percent charge.
@@soccerslusevery battery will only last for a limited number of cycles but they're saying the newer ego batteries aren't holding up for as many cycles as the older ones did. Ego started using a different manufacturer for the cells inside their batteries and they're lower quality than the previous ones.
Had a BA3360T 6 amp hour 56v lawnmower battery die within 10 months of purchase. They will send me a replacement if I can find the receipt from last year. Keep your receipt; you'll need it.
THE BANG TRICK WORKED .SO glad I saw the comments about banging the battery from about a foot off the ground and dropping it. IT WORKED I had THREE bad batteries. ALL THREE have been working GREAT since May and I recharge and use the OFTEN. HOLY GUACAMOLE. Those three bad ones were here for over a year. I bought two news ones for 200 bucks a piece but something told me NOT to throw those bad ones out. THREE bad batteries now working PERFECTLY for five months with CONSTANT charging. I have the lawn mower, leaf blower and snow blower and I use the blower daily and the lawn mower once per week. HUGE area. SO glad I was the comments about BANGING the batteries. THANK YOU THANK YOU THANK YOU
Apparently the best EGO batteries have Duracell cells inside and the newer ones with the usage gauge flashing light, are Samsung cells inside. The older, Duracell models have no letter 'T' at the end of the model number. My Duracell 5Ah one works great but the two Samsung EGO batteries flash red periodically and won't charge properly or work properly. They can be fully charged when doing this or half full or near empty, its not an overheating when in use issue. The Samsung batteries definitely seem inferior in real-world usage. I've had one replaced under warranty and now two more of the Samsung cell EGO batteries (with the letter 'T' in the model number) are flashing red again. It's not an automated depletion, battery drainage thing, as I have been using them once or twice a week...
Fwiw, I had my original 7.5Ah battery giving me issues occasionally last summer and it has worked great after I cleaned the contacts on the battery (and my mower). In the last few days, I had that battery show all lights blinking red anytime I tried pressing the button to check its level. On reddit, many people have shared different sequences of holding the button, putting it on the charger, pressing the button, etc to "reset" the battery, but none helped me. What did was dropping the battery onto a rubber mat from about 6" up. No idea why, but many people on Reddit claimed it worked so I gave it a try and immediately afterwards the battery showed full when I checked it. I just edged with it and it gave me no problems at all. Ymmv.
I had the same problem. First the battery failed during warranty and they sent me a replacement. Then the battery failed again and it was now out of warranty. Because the battery is $350! I had to trash the mower. I wasn't going to spend $350 for a battery for a mower that was now 3.5 years old. Everyone rates EGO great, but their batteries are terrible and their prices are so high as to make the mower trash once the battery fails.
Yep I used my EGO mower 16 times now and my 7.5ah battery is giving out ...it has a hard time starting the mower and run time is greatly reduced. I think they should last a lot longer than 1 season of mowing. They are sending me a new battery under warranty but next time the warranty will be up. I am not happy with my decision to go with EGO.
I've had to return 4 batteries out of 6. Thankfully, they were under warranty (but note that they don't answer the phone) but now if one fails I'll need to pay $250!! Selling it for a Honda.
Mine was only about two years old and suddenly refused to charge. It kept indicating that it was overheated, even though it had recently been on the charger in the house. I took it and put it in the freezer for about an hour and again placed it on the charger. After about 10 minutes, it showed as fully charged and then worked perfectly in my mower. So far, it's been fine, a month on, but I've started leaving it off of the charger until I need it.
I sold all my Ego tools based on 2 batteries failing within 3 months of each other. That was after 3 years of use in a residential setting. I couldn’t justify spending about AUD$450 x2 so often... Back to petrol for me until they can prove to me batteries will last at least 7-8 years.
I believe most of my battery failures have been from misuse and or over use. Over heating and too wet. One thing I didn't like about the old batteries is that one couldn't tell how much charge the battery had and when the light turned red it might have discharged too far. With the new batteries I discharge them to the fifth light then I recharge them. One of the 10 amp hour batteries may have gotten too wet. It seems to work better now that it has dried out. I don't leave them in the truck bed anymore even if they are covered by a tarp.. Any battery that is not used properly will fail. The Nissan Leaf is a good example of that. They don't do well in hot climates. Some of the EGO batteries have turned the light red on the charger and it won't charge until the battery cools. Some of the batteries that failed I believe overheated too many times. Heat and cold can cause lithium battery degradation. For EVs it is recommended that the battery not be discharged below 20 percent and charged up to only 80 percent to make the battery last longer. What I couldn't say is why anyone else's battery failed, but these are some things I would consider before blaming the company for making bad batteries.
I have the EGO 56v 2.5amp trimmer and only used it three times. The battery will not charge but I suspect it's the charger. I get two green intermittent flashes and the fan does not come on. I was really impressed with the trimmer until now.
Totally with you , love ego products but my snow blower just died on me right in the middle of a storm. Customer service used to be good , now it sucks. Was told I need to take it into HD for service has been there for the past two weeks. Electric is the future and is convenient, but the price for batteries once they wear out, go bad or out of warranty is hard to justify when there’s cheaper alternatives
I totally agree. We just bought a Greenworks Commercial 25" mower and, although I love Ego performance better than anything, the 2 year commercial warranty on Greenworks batteries over Ego's 1 year is huge. Hate you had to deal with that.
@@QuietLawn - Since you're planning on moving to another source, you should take some time to disassemble one of the newer batteries that have gone out and check the cell maker. It would be interesting to know if they changed their source.
THE BANG TRICK WORKED .SO glad I saw the comments about banging the battery from about a foot off the ground and dropping it. IT WORKED I had THREE bad batteries. ALL THREE have been working GREAT since May and I recharge and use the OFTEN. HOLY GUACAMOLE. Those three bad ones were here for over a year. I bought two news ones for 200 bucks a piece but something told me NOT to throw those bad ones out. THREE bad batteries now working PERFECTLY for five months with CONSTANT charging. I have the lawn mower, leaf blower and snow blower and I use the blower daily and the lawn mower once per week. HUGE area. SO glad I was the comments about BANGING the batteries. THANK YOU THANK YOU THANK YOU
Good info. We have a dead 56V battery that won't charge and will switch to a different brand of tool. We only had the battery for 1 year and used it only 3 or 4 times.
Milwaukee has been pretty good to me so far. Been using all their OPE tools for about 2years commercially now and haven’t had any issues. Have 8-12ah batteries from them and had only one issue with one battery which was replaced under warranty. There customer service is awesome. All I had to do was fill out there warranty form online, print the free return label, and box up and drop package off. Week and half later had a brand new battery. Didn’t speak to one person.
Yes sane experience in Australia my older batteries still going strong. My new battery a problem from the start. Can be fully charged and stop working after 5 mins. Very frustrating as the equipment is great.
I love that my gas powered lawn tools continue to work fine after the warranty period and if maintained last me 20 years. Battery failure anxiety is real.
Glad I caught this. I was just going to purchase a zero turn 42 inch cut from Ego. Those batteries are ridiculously priced anyway and not being reliable is a no go for me, especially when it takes 6 of them to get the job done
Yeah, that could definitely get pricey for sure. I'm not sure if they've increased the warranty on the batteries, but it's still frustrating having to wait on replacements.
Kudos to you for using Battery Yard Equipment. We've tried Battery products and they literally don't cut it for us. We use old Honda HR215 and HR216's, all over 30 years old. Bag really well, even in the rain. Seem easy on gasoline too and very few repairs. We repair our own equipment. Forgot to mention: Someone gave me a EGO mower with a 7.5ah battery. Mower wouldn't run. Battery showed it was charged but zero volts. Took the battery apart and found an open fuse inside. Soldered in a fuse and Mower worked perfectly. Sold it.
@@scotta9114 Thank you very much. I am agree those would be tough conditions for electric mowers at this point. Who knows, maybe we will be out your way in the not so distant future.
I thought I did extensive research before I finally purchased my expensive ego electric battery lawnmower, but after reading more reviews regarding battery issues, I’m beginning to wonder if I’m going to be feeling buyers remorse before I even get started with my first lawn cutting. In past years I’ve owned several Toro gas self-propelled and have always been very happy with them never letting me down.
I certainly have buyers remorse for the mower, but not the hand tools. The mower itself is great, but it needs bigger and more expensive batteries than the hand tools. I've had two 7.5Ah batteries fail already. A new gasoline mower is cheaper than a new battery.
Same here - Mine went bad after 1 1/2 years - tried calling them and stayed on hold for about 45 minutes each time, never talked to a human and got disconnected both times after 45 minutes. So, i left my name and # 3 times now - no call back - sad because I really liked their product and recommended to many friends. I only use on my lawn and not heavy
My EGO battery stopped working and would not charge. After a week or so, I bought another battery for $250. (By that time, EGO went from being provided by Home Depot to Lowe's). One day months later, I unknowingly set that old battery on the charger and it charged fine, worked fine. Last week, I happened to notice the new battery, which was set on a corkboard shelf, was flashing. It was warm to touch. Now I'm going to start storing them outside in a detached shed. The only problem with that is how hot it gets in summer. These things seem too questionable.
I use WORX for most of my yard tools along with a SnowBloewer except for my EGO Snow Blower and I just bought an EGO mower. The WORX batteries last what seems forever, I have batteries from over 15 years ago and they still work. The WORX batteries are not as expensive as the EGO.
Thanks for the feedback Steve. I have always liked Worx as well and we use some stuff very similar. I think they're definitely going to give Ego a run for their money in the near future.
I’ve had very good luck with WORX tools, but I’m not a professional. I’ve got WORX blowers, chainsaws, hedge trimmer, etc.. I’ve never had a battery issue, but again I’m not yard professional.
I still haven't had any battery issues with EGO after about 6 years, but im not a heavy user like yourself. I have 5 yard tools and 5 batteries, going back to 2016.
I'm very happy with my Husqvarna battery line so far. I run the bp blower, hand blower, 520 string trimmer, 325 combo, their new 540 chainsaw, etc.. Their overall design and ergonomics are great. Charge time is good. Batteries are light and with good run times. No issues with batteries so far, I demo'd a few brands before choosing Husqvarna. Glad I did. I did a couple videos on our channel so far on a couple pieces of their equipment.
Thank you very much. I did like the weight of the Husqvarna batteries as well. Their blowers are way behind though and way underpowered. I did like their 325iLK with the string trimmer attachment though. Felt like our Ego units, but lighter. Their pole hedge trimmer was awesome too. Very light
I have a 2017 husqvarna battery and a 2019, used ALOT, still work perfectly.. I brought an ego mower, 7.5amp battery, already having problems charging, something wrong with it. Once it is charged it's very good but so far not impressed with the battery quality. Problem is big companies use Chinese contactor, some are good, some not so good. It's not like buying Japanese electronics, which face it were always the best.
@@QuietLawn I got a replacement battery and same problem! So I got another rapid charger from my dealer, works great and very happy with the mower. As you say quality control is complete crap but typical of Chinese electronic stuff.
That is a shame to hear! At my old job I got Ego tools right when they came out, think around 2014/15ish? Those batteries lasted a good 5 year being used every day blowing leaves, stimming etc. Whe moved onto the new style batteries and think had one failure but I know others with the new style batteries having a few fail which is worriesome. Hope they sort it out as the brand has a good thing going!
I mow 90 lawns a week, and have purchased the black ego replacement batteries that are less expensive, they are working perfect!, love EGO BUT HAD PROBLEMS WITH THEIR BATTERIES ALSO
BEEN USING GREEN WORKS 80 VOLT BATTERIES FOR ABOUT 4 YEARS NOW AND ONLY HAD ONE FAIL . WHICH WAS AN EXTRA BATTERY THAT WAS BIGGER BOUGHT ON AMAZON . USED IT A FEW TIMES AND THEN WOULD NOT TAKE A CHARGE.
I don't own an Ego battery operated tool yet but I will be purchasing an Ego Nuxius Power Bank in a few weeks. I am currently going into my third year using Hart battery powered equipment and with the Hart, I haven't had no problems with my batteries. I don't use rapid battery chargers because I have read that the battery life of the battery will be shortened. If the Ego Nuxius Power Bank batteries works out to my satisfaction, I will be purchasing other Ego equipment.
Agreed. I bought a weed trimmer and blower in June 2017. I love their power and ease of use, but I do not use them a lot. The original batteries died after one and two years respectively after limited use. A warranty replacement battery I got in November of 2018 died two years later. Another battery I bought in 2018 died last year. That's four dead batteries in five years. If the batteries didn't cost so much, I'd stick with them. I'm on my last battery, and unfortunately I'm looking for a more dependable product for lawn care. Suggestions.
Hey, my scenario is the same as yours. Bought Ego trimmer, edger and blower back in 2017 and now batteries are pretty much done. Did you go with another brand? I'm thinking of just going back to gas. I've used Echo in the past and no issues.
That sucks. Battery hand tools are much nicer to use than gasoline tools which is why I'm sticking with them for now. But I'll be returning to a gasoline mower because I've had two 7.5Ah batteries fail.
I just bought mine today at lowes and right out of the gate. The battery never charged. It just has the red LED on for hot or cold temperatures... going to return and not look back, been a Milwaukee guy for 5 years, and this is absolutely disappointing
Thanks so much for your feed back on these GGO Batts, I could not have said it better myself. I'm feel the same way and have had the same problem with Customer service and its now Sept. 2021, nothing has changed. I have one 5ah that has given me problem right out of the box, Over heating, won't take a full charge. After about 10 mins. of use it just shuts down, wait a min, and it will run again only to over heat again. And I'm residential not commercial. I has a made date of May 2020 and have not gotten any joy from the company. If you have made the change I would love to hear what company you have gone with and if you are getting good service from them. R.T. Henry
I just bought the 16” top of the line string trimmer from Ace Hardware. Had a bad battery out of the box. I didn’t even pull out the trimmer to try it. I took it back and waiting for them to get a new battery. Now I wonder if I should just get my money back?
I had a 7.5 battery stop after a few months. When I pushed the button, three green lights would come on in succession, and then all five of them would turn red. I meant to get a replacement, but life intervened, and two months later I pushed the button again, and it turned green. So I put it in the rapid charger, and it said it was fully charged. It has worked ever since. I am wondering if an "overcharging" issue is making some batteries seem like they are failing. In any case, it is still working, and all the other batteries I have bought are still working (old and new). I have a 5.0 battery that came with my mower about 5 years ago. It won't hold a charge if you store it, but if you use it right after charging...it still works perfectly. (Edit: as suggested below, I almost never let my batteries go to zero. I don't know if that is a factor also.)
I totally agree I like the ego 21 inch mower but I’m fed up I haven’t had the mower for 6 months and I’m on 3rd battery..second battery had 2 hours on it..56v batteries are garbage..I have a 80v kobalt lawn mower that I have to my son and I should have waited to buy another one..never would buy anything from Ego ever again..customer service is beyond terrible..your video said it all..
I agree with you exactly! The first year of using my 21" self-propelled select cut mower was great. The second year I noticed that the 7.5ah battery was acting weird. To ego's credit; when I explained how the battery was acting; he graciously sent me a new one! The next issue was when I bought a spare 5ah battery from my local Ace hardware store. It was charging weird. I went back to Ace to exchange it; and the second one looked completely different. It appeared to have more features. AND I haven't had a problem with it for three years now. So I have experienced the same thing you are.
Ryobi has 40v & 18v Lithium. Both have 18650 cells with a BMS to protect the batteries. The 40v is used in a push mower, weed eater, and something else. The 18v is used in Ryobi tools like drill, pole saw, saws-all. The 40v has been fairly reliable. I have had a couple of pack failures which were due to a 18650 cell failure. The 18v failures have been numerous. I have had to fix 75% of All these packs. Usually these cells still have voltage but lower than BMS likes so I have to up and charge the pack manually. I have started using after market batteries for the 40v & 18v lines. They have had not failed and were cheaper.
Can you be more specific? Like tell us approx number of cycles before they go bad, what chargers you regularly use, and what percentage of power seems to be dropping off? I use them on my hand tools and a push mower to get into small areas. (1 full year so far and no failures of tools or batts). I’m doing an experiment with 4 new 7.5ah batts and the 2-stage thrower this winter. Going to see how much it can do on each charge. Hoping you can give me info that I can either confirm or contradict with my own numbers in January. Please tel us more! Thanks for all your vids and advice!
We don't track that specifically and it's not consistent. Some fail after a couple of months and some after a year. We use all slow chargers. Good luck with yours
@@QuietLawn Hi i work for ego and would love to chat with you about the issue's you are having. responded here and i can get you my email or phone number. Thanks.
I’ve used Makita 18x2 (36v) OPE commercially for the past three years. I’ve been very pleased. Only issue I’ve had is that a switch went out in one trimmer but I changed to the split shaft system for everything and am happy I did. I do use a gas stand on mower so seldom have to use a push mower. The Makita push mower I have works fine but I bought mine before they had self propelled unfortunately. Everything else is top notch. If I were to start over I would definitely go for the single 40v battery line up. Charging 8 batteries a day would be better than 16. But they do have a backpack battery now as well.
Sold my entire 5ah and 2 system after 5yr of use that still worked like new, only to swap for the new 7ah that proved an absolute failure, run time is a total sham
so my Ego self propelled mower is about six years old which I rarely use and I have a blower also which I use a lot. The two batteries I have will run the blower with no problem. When I try them on the mower, the mower shows an orange flashing light. So I took it in to the Ego recommended mower repair shop thinking there was a problem with the wiring or whatever on the mower. They said it was the BATTERY!!! He used his battery and it started. Put in mine -- nothing. My charger shows that the batteries are fully charged. Fully charged but not the same power???? But the mower must use more power than the blower. I have ordered a new battery and hopefully it will be good.
Bought mine in Oct 2023. So disappointed that my battery only last 20min!!! My grass is not thick and it is not up a hill - totally flat. I don't understand. Gonna call them.
I have had EGO for just over a year and started with 4 batteries. 1 x 7.5ah, 1 x 5ah and 2 x 2.5ah. Both 2.5 failed within 6 months, have had both batteries and rapid charger replaced. Then the 5ah failed. Then the replacement 5ah failed within 2 months!! Now just over 14 months use the 7ah has failed. Luckily at the moment am within the warranty period. Am very concerned once my professional warranty expires next year I will end up paying hundreds £ each year on replacement batteries to be able to keep using their kit. Same as you love the tools, very powerful, well built, but the batteries are expensive and unreliable.
I too have 4 pieces of EGO equipment. The blower and weed trimmer have been great. The chainsaw is poor quality very uneven weight and balnce plue the motor burned up after two weeks of use. My issue too is with the batteries. I have gotten less than two years out of each battery for my large home property use. I too will likely change for the same reasons. Batteries are terrible quality..
used both stihl and ego and they both work fine for me after 2 years, no problems. I used ego now cause its harder for me with stihl cause its frustrating to start it after so many pulls and hurts. maybe just you had faulty ego products or bad luck. regardless, its your lawn care and your choice.
All of a sudden my 7.5 won't charge. Never had a problem until this year. When I put it on the charger, the charger clicks along with red light flashing.
Bought a 18 inch chainsaw 2 months ago, the 5ah battery is already dead. I hardly used it that much! But getting a replacement under the warranty. I left my number with customer support and they called back in 15 minutes.
Let’s give credit where credit is due. We are using EGO (residential built products) as commercial tools, and these residential tools are definitely taking to punishment of commercial use. We charge WAY more then any resident would. I seen a video of a home owner with the same batteries for 7 years, they are flawless. Ego will be releasing a commercial units this year(2024) they have many upgrades and improvements. I can’t wait to see that new commercial zero turn, it’s a beast!! Factor in your savings vs battery expenses and consider these are mainly residential tools before switching brands, keep in mind the big investment in ego tools you already have. Good video😎👍🏻
100%. Average residential users will charge once a week and use it once a week. And when winter comes they go into storage for 4-5 months. I can't speak on EGO's customer service.
As of 2021 and late 2020 Ego moved into Lowe’s and out of Home Depot. Chervon owns Ego, and have a deal with Lowe’s. They also make Kobalt and Skil. Ego has expanded a lot, which means more mass production. Mass production could be a factor, when quantity overtakes quality. They still get great reviews, especially compared to other brands.
I tried leaving bad review on their website because of issues I've had with the equipment and I was not allowed to post it. Reason being "it was proprietary information" and I was not allowed to post it
I have quite a few pieces of the Ryobi 40v and have had no issues with batteries this far. I believe they have a 3 year battery warranty as well . I’m also thinking about starting a business in the spring using electric tools but still need to look at a few other manufacturers, although I’m very happy with Ryobi. I just purchased their new twin blade walk behind mower and I REALLY LIKE it so far and it comes with two 6ah batteries and a fast charger . Thanks for this update on Ego
I bought a Ryobi 40v string trimmer a few years ago and it still going strong. Battery charges fast and lasts the entire trimming job on my large yard.
Five years on original battery on Ryobi leaf blower. Also a year with the Ryobi reciprocating saw sharing the same battery (only infrequent use of the saw, though.)
Had the back blower but the motor when with less then 6 hours of use on it . Customer service was worthless . Home Depot took it back and refunded my money. Before I brought another one my battery when on the new trimmer that was the last straw . I purchased the green works 82volt backpack blower with 690 cfm with out the turbo button pushed it blew away that Ego backpack blower . Cost was a little more with 2 5amp batteries but you get what you pay for. Love it makes blowing time cut in half.
We use the stihl for the hand held tools. Still searching for a quantity mover. We currently used ego 20 inch steel deck and stihls push mower. The bags and wheels are terrible quality and don’t last long. Looking to try the Oregon or exmark battery powered mowers pretty soon.
@@QuietLawn I thinks it’s a manufactured issue. With us the mowers fall apart quickly but no issue with the new batteries. Good luck on your journey finding the right battery line of mowers. Let us know what you find. Will definitely give you some feedback on how our business dose in the choice off electrical mover.
Yes, this is my biggest fear with a company like Tesla. I love their engineering and products, but, as they become larger, they transform to a company that is about cutting costs and overhead, and their goal is solely profit. When the company is run by engineers with pride, they want to make a great product, when the company is taken over by MBAs, they want to maximize profit anyway they can.
I’ve never had an EGO battery hold up very well. I’ve not had a lot of complete failures, but the degradation is horrific. After 2 years, my typical EGO battery is down 25% - 50%.
@@QuietLawn the tools are great, and the battery design seems advanced, but something isn’t right somewhere, and I suspect they are pushing the battery management system too far.
@@QuietLawn but i called ego and since its only been a year they are sending me a new battery. But they definitely outsourced their customer service to india
Yep I am having an issue as well and I am having a hard time shelling out the money for a new battery. I think I may just go back to gas due to these battery issues and the costs of replacing them.
I should have gotten the Milwaukee electric mower or the Makita. Very surprised my ego dose not cut that great and I have a top model . I have the select cut xp. To be honest my honda with quad cut cuts the best of any mower I have had
HI, I'm watching this in Jan 22 because I'm having the same issues and obviously (and not only) have Ego not fixed these issues......they won't even comment on the battery issue. Do you have an update, please? I can see you are still using EGO tools. Perhaps we are just waiting for Milwaukee to release the full line of commercial tools this year and we can all slowly change out???
Hi, I'm sorry to hear you're having the same issues. While we are experimenting with other brands, we still rely heavily on Ego. It's hard to beat the performance and reliability of their tools even with the battery issues. We haven't had a chance to try Milwaukee or Makita yet, but I've heard good things. Battery warranty for commercial use is the most important thing I will be looking for. The longer, the better.
This is such a bummer. We bought our EGO mower about 4 months ago and the battery has already failed. Got a replacement and after 1 use the replacement battery has failed!!
We're going on three years of use with our EGO mower. I've had to repair the mower itself when the speed control stopped working reliably, that was a simple repair, but now we're having battery problems and we're not sure if it's the battery or the charger. Sometimes the charger lights remain on after removing the battery, and usually that means the battery will die after only a few minutes use (even though the charger indicated a full charge). Weirdly, the charger lights remain on sometimes even after unplugging the unit. Any idea what's up with that ? Anyway, I can get the charger to work again by unplugging it until the charge lights go off, then restarting the unit, but I'm thinking that something is near the end of its lifetime. We have a very large lawn, the mower has been in hard use during the summers here, so I'll admit that it's been used plenty. Btw, I also have to sharpen the blades before every mowing. Is that true for everyone ? Thanks for the video, we're considering a rider and we're asking ourselves the same question about sticking with EGO.
have you ever considered having out of warranty batteries rebuilt? i am sure you could get the cells for half the price of the battery and have some local sparky rebuild the packs, maybe even with higher quality cells.
@@QuietLawn I would be cautious here. A few issues to overcome if repairing: (1) dis/reassembly so that it is not compromised structurally (unlikely if housing is ultrasonically welded and/or permanently glued) (2) you are comfortable with the liability and repair is financially viable (3) the battery cell(s) are the cause and solution to the issue (not the enclosed in epoxy unrepairable BMS circuit board or other peripherals such as your charger or tool) (4) having a viable source for matched ego replacement cells (an old battery?) or 3rd party equivalents (unlikely given EGOs have the proprietary phase-change heat absorbing wrapper) (5) electrical knowledge to take this on or a trusted 3rd party who does From the perspective of an electrical engineer w/ favorable odds to tackle this sort of thing, if (1) didn't kill the idea from the start it might be worth considering if enough money was at stake, there was free time to burn, and it would be for personal use. I wouldn't recommend most people mess with these batteries. A LARGE amount of energy is stored in even the smallest EGO batteries and they can easily explode and/or catch fire when things go wrong. It would be terrible if a customer or employee was injured by a battery you repaired. I've tested a number of competing products and Husqvarna seemed to be the best alternative from a performance and portfolio perspective. I went with EGO because for the price, I could generally buy two or more EGOs for the cost of one Husqvarna. I have concerns like you. Fresh out of the box, two of the five EGO tools I just purchased failed. It would be great to learn more about this such as if specific tools (particularly the blower or mower given their consumption) are causing it.
@@arise3373 That's awesome information Alex. Thank you very much. I agree and won't be trying to repair the batteries. It would be nice though. I just bought a Greenworks Commercial 25" mower with 4 batteries and I'm looking forward to seeing how they hold up this summer. I do like that they offer a 2 year commercial warranty as opposed to the 1 year with Ego. That's huge with so many failures. I'd be curious what's causing the high rates of failure now as well. It wasn't like that a couple of years ago.
@@arise3373 It’s not space-age material they’re just using Samsung 18650 batteries. If you can do Legos you can rebuild these batteries yourself without soldering or any special tools. Just a screwdriver , tweezers and a can-do attitude
I just bought a ego select cut mower for my lawn care business. Have a Stihl RMA 510, but wanted something with self propelled. So I went with the ego. It has been nothing but problems it can’t cut anything and leaves mowhaks left and right. Have to go back over it with my Stihl mower. I can’t say anything good about that mower other than it look s cool, but looks don’t mean anything if it’s losing me money. I don’t mean to sound like a fan boy, I try to give every brand I use a fair chance and look at its performance not the sticker it has. That being said I have run Stihl battery equipment and have been more than pleased only once did I have a switch on a blower go out on me. I can’t say that about ego, I think that mower is that last piece of equipment I buy from them. For $600 you expect a clean cut, I don’t get that with this mower I get sloppy cuts and under powered. Completely overpriced garbage!
The term "mohawks" is a perfect description of what I was dealing with too. High grass lines, even when overlapping. Also had small piles of fine mulch clippings that I needed to blow with leaf blower every time I mowed.
I have their top-of-the-line mower with the 10AH battery and yeah… Mohawks. Not what I want to see after dropping $750 on a mower. I’ve found that running the self-propulsion at full speed is when it happens. If I go at a normal walk speed it doesn’t happen.
Here is a tip for ego lawn mower users...because they're so light the front has a tendency to lift so as you push it or use the self-propelled you actually have to push down on the handle applying pressure as you mow to avoid inconsistency. The final cut just not cutting it for me even after trying out all the different blades so resorted back to using the tried and true Honda.
Have an ego snow blower works great but use the batteries for leaf blower and they don't hold charge. Decided not to sell my gas snow blower after all. EGO is very undependable. Now I have a $1000 door stop. Their trimmers absolutely suck.
My batter or charger went out after about 12 uses? I kept the charger and battery in the house over the winter, plugged the charger in and both a red and green light turned on on top of charger and went out. The battery did not charge. Is this a charger or battery failure?
Did you have any response from from EGO on the battery issues? I've got several 4AH, 5AH, and a couple 7.5AH batteries. I did have an issue with one battery but EGO support sent me a brand new replacement after a few emails. I still have my first battery from 7 years ago and it's going strong. Admittedly I only mow/edge/blow/snowblow once a week, so wouldn't call it "heavy" usage.
I never got a direct response from them, but I see their execs at industry events often and they always act surprised when I tell them about the battery problems as if they don't know it's a huge issue.
I’ve had problems with the five red rings of death and I read a comment in a different video that said to drop the battery from about a foot off the ground and I did that twice and all the sudden the battery is charging and in use like normal. Previously it would not even make the charger hum aka charge the battery
Had my 2.5ah ego giving me a flashing red light when putting it in a tool. Called Ego. Was put on hold for way too long, got a callback. Lady said the battery is out of warranty and offer to troubleshoot it. I do the trouble shooting and once I tepl her the battery goes orange, green, red, and flashing when plugged in the charger she said the battery is dead. Funny thing, my working batteries all to that. I think customer support are profoundly incompetent.
This is my second time posting the battery has now completely failed at only 2 years in the good thing I called ego was on hold for a long time but the rep was friendly and has sent me out a replacement I will keep you updated on my end
You didn't mention how you many charge cycles you've used on the batteries, if you use the rapid vs the fast charger, how deeply you deplete the batteries before charging, how you store them, or what EGO has said about warranty replacement. Without this information, you're just shooting in the dark.
@Mozzman Batteries are not permanent. They have lifespans. If these are being used beyond a reasonable lifespan, then that is an explanation for this. I had a battery lose capacity earlier than expected and EGO sent me a brand new one in a week, no questions asked, because it was under a THREE YEAR warranty, which is fantastic for batteries like this. This video is a non-story.
@@chrisvanhorn I posted another comment on this video, but I bought the Nexus with two 7.5 batteries a year ago, and after a couple of months, one of the 7.5's stopped working. Long story short, after a couple of months, I pushed the button on the battery again, and it turned green. So I put it on the rapid charger, and it said it was fully charged. I used it, and it seemed to be fully charged. I am thinking an overcharging issue is causing some new batteries to shut down. But I'm no expert. In any case, it is 5 months later and it is still working. The only issue I've had with the 9 or 10 Ego batteries I have is a 5.0 that came with my lawnmower 5-6 years ago. It will not hold a charge if I store it with the others over any amount of time, but if I charge it and use it the same day, it still works perfectly. I'm really happy with the batteries and I've been using them for years, but I do not use them multiple times a day, and I do not generally let any of them go down to zero if I can help it. It happens sometimes.
Had a 7.5 ego battery fail today after only 3-4 uses. Now I'm seeing lots of post about batteries that have been on backorder since beginning of the year. This has me rethinking using their products
That is a bummer. I hope they get these batteries figured out.
It’s sad when a company gets too big and quality goes down. Thank you for sharing
Thank you for watching!
It’s a story as old as time
Ya one day a good company gets transformed by corporate interests where they only care about profit and have no idea or care for quality and service.
Same with DirecTv .. was great customer service until ATT bought them .. then it went down hill...
@@hoosier_daddy65 they had to merge somehow since standalone TV service is disappearing. But I hear you. Other mergers including airlines really deteriorate the product quality.
Thanks for the honest review, I'm going to wait a couple more years before jumping in.
Absolutely! thanks for watching.
Thank you for your warning.. I was just about to go full speed ahead with Ego equipment system, but now I will not.
The tools themselves are great. Hopefully they'll improve their batteries. Thanks for watching
I have had mine for 2 years and it's going strong yet... Knock on wood ??
@@fryeguy9939 does yours have the fuel gauge? Apparently these issues are only for the newer generation batteries. The older batteries seem dead reliable.
I started using battery this past season, I checked out a few options but ended up going with the echo 56v platform and I’ve been really pleased with it thus far.
Echo blower was a train wreck for me. With light residential use, I had it in the repair shop once per year due to inoperable unit (battery, charger, fan blade broke, etc.) for five years until the warranty ran out and I just left it at the repair shop for parts. hope you have better luck than I did.
@@2science wow that is awful. Sounds like ya had probs w the 58v platform, I’ve heard they aren’t to good I have no experience with those tools. The newer ones are 56v this platform has been out for a year or two now? I’ve used mine for a year and so far so good.
Coming back to this thread and I have still not had one Ozito battery (I have seven of them) fail in years and years of regular use in two mowers, two chainsaws, a pole saw, telescopic pruner, angle grinder and more. Not one battery issue from Ozito. It's not a problem with batteries generally, its the EGO batteries. Even my Ryobi batteries have never had a problem in five years. Still going well in a lawn mower and line trimmer.
I wonder if they are reusing the small Lithium Ion batteries that are inside those battery packs, putting them inside new cases, making it look like a new battery pack, but it might be old used Lithium Ion batteries inside that they "fixed" somewhat?
Exact same probs here had a 7.5; fail a few months ago now 2 more starting to fail/going red for no reason.. All about a year old (I only do less than one day per week of work total ).. Hope Ego fixes this problem.. Considering getting 3 or 4 different brands this time !!
Yes, it remains a big issue.
I’ve been using EGO mowers for less than a year and have had so many problems with batteries. Usually they won’t fully charge…..they go to 3 bars and stop. Keep replacing them under warranty at local dealer but no sure how long this can continue.
I've run into the same problem with my EGO batteries. 3 batteries and 2 failed in under a year. I manage 5-7 properties and charge about twice per week during the mowing season.
Definitely becoming an issue with them. Sorry to hear that.
I got the chain saw and charge about 8x per day. We will see
I’ve never had issues with my batteries but agin I don’t run a commercial business. You could possibly be recharging the batteries too often while they are hot. I imagine you have to otherwise you’d have to purchase more batteries to avoid charging hot batteries to keep moving forward with your business.
Glad I didn't make the switch.... I cut 46 yards a week and battery mower won't do so I stick with gas.
I don't want to spend 300.00 on batteries just for them to fail in a year
Mine, too. My two second generation EGO batteries after less than one year, are failing with red light flashing on charger, when in use and also when not in use - periodically. The first generation one (without the flashing usage gauge) is the oldest battery and still runs perfectly. They use different cells in the second gen EGO batteries, this is well known. I've already had one second gen battery replaced last year and two more are now playing up... I have a chainsaw and line trimmer and mower. Its really frustrating...
The batteries are rated for and estimated 1000ish charge cycles so if you use these things every day and you're charging 2-3 times a day, that's roughly 66 working weeks. So just over 1 year service on the battery is about expected.
My estimate in your charge rates might not be accurate though.
My new generation EGO batteries with the flashing usage gauge (they use different branded cells than the first gen batteries) have played up after six months to one year of use. I've only used about fifty cycles of my line trimmer, mower and chainsaw but the are just not reliable batteries and don't charge or work well all of the time. The first gen EGO battery that I have with the Duracell cells works perfect all of the time.
@@temp850 We have a cheap Kobalt Mower from 2014. 40 volts. We use it when the grass is short. The original Batteries are still working good. We store the batteries in our house and charge them on a timer. Charge 15 minutes, off 30 minutes. Repeat. It takes about 3 cycles for full charge. Store them at 40 percent charge.
Is this still an issue to this day? Ir have they fixed it
@@tramac I think generally with most batteries the recharge cycles are still a limitation regardless of the brand.
@@soccerslusevery battery will only last for a limited number of cycles but they're saying the newer ego batteries aren't holding up for as many cycles as the older ones did. Ego started using a different manufacturer for the cells inside their batteries and they're lower quality than the previous ones.
Had a BA3360T 6 amp hour 56v lawnmower battery die within 10 months of purchase. They will send me a replacement if I can find the receipt from last year. Keep your receipt; you'll need it.
Yes sir. They started requiring a receipt now
THE BANG TRICK WORKED .SO glad I saw the comments about banging the battery from about a foot off the ground and dropping it. IT WORKED I had THREE bad batteries. ALL THREE have been working GREAT since May and I recharge and use the OFTEN. HOLY GUACAMOLE. Those three bad ones were here for over a year. I bought two news ones for 200 bucks a piece but something told me NOT to throw those bad ones out. THREE bad batteries now working PERFECTLY for five months with CONSTANT charging. I have the lawn mower, leaf blower and snow blower and I use the blower daily and the lawn mower once per week. HUGE area. SO glad I was the comments about BANGING the batteries. THANK YOU THANK YOU THANK YOU
Apparently the best EGO batteries have Duracell cells inside and the newer ones with the usage gauge flashing light, are Samsung cells inside. The older, Duracell models have no letter 'T' at the end of the model number. My Duracell 5Ah one works great but the two Samsung EGO batteries flash red periodically and won't charge properly or work properly. They can be fully charged when doing this or half full or near empty, its not an overheating when in use issue. The Samsung batteries definitely seem inferior in real-world usage. I've had one replaced under warranty and now two more of the Samsung cell EGO batteries (with the letter 'T' in the model number) are flashing red again. It's not an automated depletion, battery drainage thing, as I have been using them once or twice a week...
Oh wow. I knew something had changed. I hope they go back to duracell. Thank you very much.
Samsung is trash. They regularly pass along products with known defects.
Fwiw, I had my original 7.5Ah battery giving me issues occasionally last summer and it has worked great after I cleaned the contacts on the battery (and my mower).
In the last few days, I had that battery show all lights blinking red anytime I tried pressing the button to check its level. On reddit, many people have shared different sequences of holding the button, putting it on the charger, pressing the button, etc to "reset" the battery, but none helped me. What did was dropping the battery onto a rubber mat from about 6" up. No idea why, but many people on Reddit claimed it worked so I gave it a try and immediately afterwards the battery showed full when I checked it. I just edged with it and it gave me no problems at all. Ymmv.
I had the same problem. First the battery failed during warranty and they sent me a replacement. Then the battery failed again and it was now out of warranty. Because the battery is $350! I had to trash the mower. I wasn't going to spend $350 for a battery for a mower that was now 3.5 years old. Everyone rates EGO great, but their batteries are terrible and their prices are so high as to make the mower trash once the battery fails.
Yep I used my EGO mower 16 times now and my 7.5ah battery is giving out ...it has a hard time starting the mower and run time is greatly reduced. I think they should last a lot longer than 1 season of mowing. They are sending me a new battery under warranty but next time the warranty will be up. I am not happy with my decision to go with EGO.
I'm sorry to hear that. That is frustrating.
I've had to return 4 batteries out of 6. Thankfully, they were under warranty (but note that they don't answer the phone) but now if one fails I'll need to pay $250!! Selling it for a Honda.
Mine was only about two years old and suddenly refused to charge. It kept indicating that it was overheated, even though it had recently been on the charger in the house. I took it and put it in the freezer for about an hour and again placed it on the charger. After about 10 minutes, it showed as fully charged and then worked perfectly in my mower. So far, it's been fine, a month on, but I've started leaving it off of the charger until I need it.
Wow. I need to try that.
I sold all my Ego tools based on 2 batteries failing within 3 months of each other. That was after 3 years of use in a residential setting. I couldn’t justify spending about AUD$450 x2 so often... Back to petrol for me until they can prove to me batteries will last at least 7-8 years.
same here , EGO crapping out left and right. my Ryobi standing strong though
I believe most of my battery failures have been from misuse and or over use. Over heating and too wet.
One thing I didn't like about the old batteries is that one couldn't tell how much charge the battery had and when the light turned red it might have discharged too far.
With the new batteries I discharge them to the fifth light then I recharge them.
One of the 10 amp hour batteries may have gotten too wet. It seems to work better now that it has dried out. I don't leave them in the truck bed anymore even if they are covered by a tarp..
Any battery that is not used properly will fail.
The Nissan Leaf is a good example of that. They don't do well in hot climates.
Some of the EGO batteries have turned the light red on the charger and it won't charge until the battery cools. Some of the batteries that failed I believe overheated too many times. Heat and cold can cause lithium battery degradation.
For EVs it is recommended that the battery not be discharged below 20 percent and charged up to only 80 percent to make the battery last longer.
What I couldn't say is why anyone else's battery failed, but these are some things I would consider before blaming the company for making bad batteries.
I have the EGO 56v 2.5amp trimmer and only used it three times. The battery will not charge but I suspect it's the charger. I get two green intermittent flashes and the fan does not come on. I was really impressed with the trimmer until now.
That is frustrating. Hopefully it's just the charger
@@QuietLawn I called there service center today and they answered right away. They said the battery was shot and sending a replacement.
Totally with you , love ego products but my snow blower just died on me right in the middle of a storm. Customer service used to be good , now it sucks. Was told I need to take it into HD for service has been there for the past two weeks. Electric is the future and is convenient, but the price for batteries once they wear out, go bad or out of warranty is hard to justify when there’s cheaper alternatives
I totally agree. We just bought a Greenworks Commercial 25" mower and, although I love Ego performance better than anything, the 2 year commercial warranty on Greenworks batteries over Ego's 1 year is huge. Hate you had to deal with that.
@@QuietLawn - Since you're planning on moving to another source, you should take some time to disassemble one of the newer batteries that have gone out and check the cell maker. It would be interesting to know if they changed their source.
@@valkyriefrost5301 maybe. Might have to pull one apart. I think that can be pretty dangerous though
I am having chronic issues with my battery too-helpful to know I am not alone- but not very hopeful for a resolution.
THE BANG TRICK WORKED .SO glad I saw the comments about banging the battery from about a foot off the ground and dropping it. IT WORKED I had THREE bad batteries. ALL THREE have been working GREAT since May and I recharge and use the OFTEN. HOLY GUACAMOLE. Those three bad ones were here for over a year. I bought two news ones for 200 bucks a piece but something told me NOT to throw those bad ones out. THREE bad batteries now working PERFECTLY for five months with CONSTANT charging. I have the lawn mower, leaf blower and snow blower and I use the blower daily and the lawn mower once per week. HUGE area. SO glad I was the comments about BANGING the batteries. THANK YOU THANK YOU THANK YOU
Good info. We have a dead 56V battery that won't charge and will switch to a different brand of tool. We only had the battery for 1 year and used it only 3 or 4 times.
That's frustrating
Milwaukee has been pretty good to me so far. Been using all their OPE tools for about 2years commercially now and haven’t had any issues. Have 8-12ah batteries from them and had only one issue with one battery which was replaced under warranty. There customer service is awesome. All I had to do was fill out there warranty form online, print the free return label, and box up and drop package off. Week and half later had a brand new battery. Didn’t speak to one person.
That's great. I've really been wanting to try them out. Thank you for the feedback.
I've heard they're very loud though
@@QuietLawn Have you tried their new mower yet?
Yes sane experience in Australia my older batteries still going strong. My new battery a problem from the start. Can be fully charged and stop working after 5 mins. Very frustrating as the equipment is great.
I love that my gas powered lawn tools continue to work fine after the warranty period and if maintained last me 20 years. Battery failure anxiety is real.
Good. Who cares? You're a big boy. Use what you want and so will the rest of us.
@@QuietLawn You cared enough to reply! Keep up the tears!
@@rw3476 yeah, some loser that has nothing better to do than comment on someone's videos has me in tears. Good job.
@@rw3476 oh, I didn't realize you were only 12. Just watched your go-kart videos. Sorry kid
Glad I caught this. I was just going to purchase a zero turn 42 inch cut from Ego. Those batteries are ridiculously priced anyway and not being reliable is a no go for me, especially when it takes 6 of them to get the job done
Yeah, that could definitely get pricey for sure. I'm not sure if they've increased the warranty on the batteries, but it's still frustrating having to wait on replacements.
@@QuietLawn I just bought the ego ZT mower, they offer a five year battery warranty now at no extra charge.
Kudos to you for using Battery Yard Equipment. We've tried Battery products and they literally don't cut it for us. We use old Honda HR215 and HR216's, all over 30 years old. Bag really well, even in the rain. Seem easy on gasoline too and very few repairs. We repair our own equipment.
Forgot to mention: Someone gave me a EGO mower with a 7.5ah battery. Mower wouldn't run. Battery showed it was charged but zero volts. Took the battery apart and found an open fuse inside. Soldered in a fuse and Mower worked perfectly. Sold it.
They don't make them like they used too. Honda made some great machines. Hopefully electric will catch up for you soon.
@@QuietLawn If you were out here in Oregon, we'd hire you...
@@scotta9114 Thank you very much. I am agree those would be tough conditions for electric mowers at this point. Who knows, maybe we will be out your way in the not so distant future.
@@QuietLawn
I'm running ego Mower and Backpack Blower. I'm only into it 6 months of commercial use. No problems yet.
Great. Glad to hear no issues
I thought I did extensive research before I finally purchased my expensive ego electric battery lawnmower, but after reading more reviews regarding battery issues, I’m beginning to wonder if I’m going to be feeling buyers remorse before I even get started with my first lawn cutting. In past years I’ve owned several Toro gas self-propelled and have always been very happy with them never letting me down.
I certainly have buyers remorse for the mower, but not the hand tools. The mower itself is great, but it needs bigger and more expensive batteries than the hand tools. I've had two 7.5Ah batteries fail already. A new gasoline mower is cheaper than a new battery.
Same here - Mine went bad after 1 1/2 years - tried calling them and stayed on hold for about 45 minutes each time, never talked to a human and got disconnected both times after 45 minutes. So, i left my name and # 3 times now - no call back - sad because I really liked their product and recommended to many friends. I only use on my lawn and not heavy
My EGO battery stopped working and would not charge. After a week or so, I bought another battery for $250. (By that time, EGO went from being provided by Home Depot to Lowe's). One day months later, I unknowingly set that old battery on the charger and it charged fine, worked fine.
Last week, I happened to notice the new battery, which was set on a corkboard shelf, was flashing. It was warm to touch. Now I'm going to start storing them outside in a detached shed. The only problem with that is how hot it gets in summer. These things seem too questionable.
Yeah, it's the only weakness in their tools
same issue here, battery gets 2 yrs. just a home owner here, no commercial work. 2 blowers and chain saw are great, batteries, not so much
Yeah, I really wish they would get the kinks worked out with the batteries. Such a great platform otherwise.
I'm looking around at this time,, and EGO Z6 zero turn looking good to buy, I hope this is not a problem
Dealing with the same issues
I'm sorry to hear that
I use WORX for most of my yard tools along with a SnowBloewer except for my EGO Snow Blower and I just bought an EGO mower. The WORX batteries last what seems forever, I have batteries from over 15 years ago and they still work. The WORX batteries are not as expensive as the EGO.
Thanks for the feedback Steve. I have always liked Worx as well and we use some stuff very similar. I think they're definitely going to give Ego a run for their money in the near future.
I’ve had very good luck with WORX tools, but I’m not a professional. I’ve got WORX blowers, chainsaws, hedge trimmer, etc.. I’ve never had a battery issue, but again I’m not yard professional.
I totally agree Don. Worx has some great stuff and I hope they get into the commercial space soon.
I still haven't had any battery issues with EGO after about 6 years, but im not a heavy user like yourself. I have 5 yard tools and 5 batteries, going back to 2016.
Agree … facing the same issue. Can’t justify staying with EGO.
Such a great platform otherwise. It's a shame.
I'm very happy with my Husqvarna battery line so far. I run the bp blower, hand blower, 520 string trimmer, 325 combo, their new 540 chainsaw, etc.. Their overall design and ergonomics are great. Charge time is good. Batteries are light and with good run times. No issues with batteries so far, I demo'd a few brands before choosing Husqvarna. Glad I did. I did a couple videos on our channel so far on a couple pieces of their equipment.
Thank you very much. I did like the weight of the Husqvarna batteries as well. Their blowers are way behind though and way underpowered. I did like their 325iLK with the string trimmer attachment though. Felt like our Ego units, but lighter. Their pole hedge trimmer was awesome too. Very light
@@QuietLawn Did you try their 550 backpack blower? It’s got pretty good power, we’ve been knocking out clean-up jobs.
I have a 2017 husqvarna battery and a 2019, used ALOT, still work perfectly.. I brought an ego mower, 7.5amp battery, already having problems charging, something wrong with it. Once it is charged it's very good but so far not impressed with the battery quality. Problem is big companies use Chinese contactor, some are good, some not so good. It's not like buying Japanese electronics, which face it were always the best.
I agree. Quality control over there is definitely lacking.
@@QuietLawn I got a replacement battery and same problem! So I got another rapid charger from my dealer, works great and very happy with the mower. As you say quality control is complete crap but typical of Chinese electronic stuff.
@@nickwf70 dang. They definitely need to fix the leaks
That is a shame to hear! At my old job I got Ego tools right when they came out, think around 2014/15ish? Those batteries lasted a good 5 year being used every day blowing leaves, stimming etc. Whe moved onto the new style batteries and think had one failure but I know others with the new style batteries having a few fail which is worriesome. Hope they sort it out as the brand has a good thing going!
Agree. The first generation batteries were amazing
I mow 90 lawns a week, and have purchased the black ego replacement batteries that are less expensive, they are working perfect!, love EGO BUT HAD PROBLEMS WITH THEIR BATTERIES ALSO
details on these batteries
BEEN USING GREEN WORKS 80 VOLT BATTERIES FOR ABOUT 4 YEARS NOW AND ONLY HAD ONE FAIL . WHICH WAS AN EXTRA BATTERY THAT WAS BIGGER BOUGHT ON AMAZON . USED IT A FEW TIMES AND THEN WOULD NOT TAKE A CHARGE.
I don't own an Ego battery operated tool yet but I will be purchasing an Ego Nuxius Power Bank in a few weeks. I am currently going into my third year using Hart battery powered equipment and with the Hart, I haven't had no problems with my batteries. I don't use rapid battery chargers because I have read that the battery life of the battery will be shortened. If the Ego Nuxius Power Bank batteries works out to my satisfaction, I will be purchasing other Ego equipment.
Agreed. I bought a weed trimmer and blower in June 2017. I love their power and ease of use, but I do not use them a lot. The original batteries died after one and two years respectively after limited use. A warranty replacement battery I got in November of 2018 died two years later. Another battery I bought in 2018 died last year. That's four dead batteries in five years. If the batteries didn't cost so much, I'd stick with them. I'm on my last battery, and unfortunately I'm looking for a more dependable product for lawn care. Suggestions.
Hey, my scenario is the same as yours. Bought Ego trimmer, edger and blower back in 2017 and now batteries are pretty much done. Did you go with another brand? I'm thinking of just going back to gas. I've used Echo in the past and no issues.
That sucks. Battery hand tools are much nicer to use than gasoline tools which is why I'm sticking with them for now. But I'll be returning to a gasoline mower because I've had two 7.5Ah batteries fail.
This. Listen to your customers EGO, I'm now on my 3rd 10Ah battery replacement, under warranty luckily but nevertheless a hassle.
I agree. It's a hassle
I just bought mine today at lowes and right out of the gate. The battery never charged. It just has the red LED on for hot or cold temperatures... going to return and not look back, been a Milwaukee guy for 5 years, and this is absolutely disappointing
Jeez. That's frustrating
Thanks so much for your feed back on these GGO Batts, I could not have said it better myself. I'm feel the same way and have had the same problem with Customer service and its now Sept. 2021, nothing has changed. I have one 5ah that has given me problem right out of the box, Over heating, won't take a full charge. After about 10 mins. of use it just shuts down, wait a min, and it will run again only to over heat again. And I'm residential not commercial. I has a made date of May 2020 and have not gotten any joy from the company. If you have made the change I would love to hear what company you have gone with and if you are getting good service from them. R.T. Henry
I just bought the 16” top of the line string trimmer from Ace Hardware. Had a bad battery out of the box. I didn’t even pull out the trimmer to try it. I took it back and waiting for them to get a new battery. Now I wonder if I should just get my money back?
I had a 7.5 battery stop after a few months. When I pushed the button, three green lights would come on in succession, and then all five of them would turn red. I meant to get a replacement, but life intervened, and two months later I pushed the button again, and it turned green. So I put it in the rapid charger, and it said it was fully charged. It has worked ever since. I am wondering if an "overcharging" issue is making some batteries seem like they are failing. In any case, it is still working, and all the other batteries I have bought are still working (old and new). I have a 5.0 battery that came with my mower about 5 years ago. It won't hold a charge if you store it, but if you use it right after charging...it still works perfectly. (Edit: as suggested below, I almost never let my batteries go to zero. I don't know if that is a factor also.)
I totally agree I like the ego 21 inch mower but I’m fed up I haven’t had the mower for 6 months and I’m on 3rd battery..second battery had 2 hours on it..56v batteries are garbage..I have a 80v kobalt lawn mower that I have to my son and I should have waited to buy another one..never would buy anything from Ego ever again..customer service is beyond terrible..your video said it all..
That is frustrating. I'm sorry to hear that. They're great tools. But, the batteries definitely need improvement.
@@QuietLawn I love the ego 21 inch lawn mower don’t get me wrong but yes for sure the batteries need an improvement big time.
I agree with you exactly! The first year of using my 21" self-propelled select cut mower was great. The second year I noticed that the 7.5ah battery was acting weird. To ego's credit; when I explained how the battery was acting; he graciously sent me a new one!
The next issue was when I bought a spare 5ah battery from my local Ace hardware store. It was charging weird. I went back to Ace to exchange it; and the second one looked completely different. It appeared to have more features. AND I haven't had a problem with it for three years now.
So I have experienced the same thing you are.
I’m using toro I’ve had not problems love toro electric lineup
That's great Megan. I've heard good things about it. Especially the mowers.
Ryobi has 40v & 18v Lithium. Both have 18650 cells with a BMS to protect the batteries. The 40v is used in a push mower, weed eater, and something else. The 18v is used in Ryobi tools like drill, pole saw, saws-all.
The 40v has been fairly reliable. I have had a couple of pack failures which were due to a 18650 cell failure.
The 18v failures have been numerous. I have had to fix 75% of All these packs. Usually these cells still have voltage but lower than BMS likes so I have to up and charge the pack manually.
I have started using after market batteries for the 40v & 18v lines. They have had not failed and were cheaper.
Yes, I've been happy with the Ryobi mower we've been experimenting with. Didn't have good luck with the Ego aftermarket battery we tried.
I was about to invest in a Ego strimmer......now having second thoughts
It's still a great option. They just need to get their batteries figured out.
Can you be more specific? Like tell us approx number of cycles before they go bad, what chargers you regularly use, and what percentage of power seems to be dropping off? I use them on my hand tools and a push mower to get into small areas. (1 full year so far and no failures of tools or batts). I’m doing an experiment with 4 new 7.5ah batts and the 2-stage thrower this winter. Going to see how much it can do on each charge. Hoping you can give me info that I can either confirm or contradict with my own numbers in January. Please tel us more! Thanks for all your vids and advice!
We don't track that specifically and it's not consistent. Some fail after a couple of months and some after a year. We use all slow chargers. Good luck with yours
@@QuietLawn Hi i work for ego and would love to chat with you about the issue's you are having. responded here and i can get you my email or phone number. Thanks.
@@matterwin8635 hey Matt, I'd love to chat with you.
@@QuietLawn what became of this? I'm guessing they were old bats from the store.
@@matterwin8635 my email is info@quietlawn.com
I’ve used Makita 18x2 (36v) OPE commercially for the past three years. I’ve been very pleased. Only issue I’ve had is that a switch went out in one trimmer but I changed to the split shaft system for everything and am happy I did. I do use a gas stand on mower so seldom have to use a push mower. The Makita push mower I have works fine but I bought mine before they had self propelled unfortunately. Everything else is top notch. If I were to start over I would definitely go for the single 40v battery line up. Charging 8 batteries a day would be better than 16. But they do have a backpack battery now as well.
I should note, the Makita price point is pretty steep, I can afford it as a one man crew, not sure I’d want to outfit a fleet.
I've heard great things about the Makita tools. That's awesome. I hope to try them soon.
The warranty is great though.
What does EGO say about this?
Sold my entire 5ah and 2 system after 5yr of use that still worked like new, only to swap for the new 7ah that proved an absolute failure, run time is a total sham
I'm sorry to hear that. Those original batteries were awesome
Had a 2.5a/h battery fail after approx 12 cycles. Replaced under warranty
Dang. I'm sorry to hear that. Hopefully they get this issue fixed.
so my Ego self propelled mower is about six years old which I rarely use and I have a blower also which I use a lot. The two batteries I have will run the blower with no problem. When I try them on the mower, the mower shows an orange flashing light. So I took it in to the Ego recommended mower repair shop thinking there was a problem with the wiring or whatever on the mower. They said it was the BATTERY!!! He used his battery and it started. Put in mine -- nothing. My charger shows that the batteries are fully charged. Fully charged but not the same power???? But the mower must use more power than the blower. I have ordered a new battery and hopefully it will be good.
Did you replace? What with?
Bought mine in Oct 2023. So disappointed that my battery only last 20min!!! My grass is not thick and it is not up a hill - totally flat. I don't understand. Gonna call them.
That is terrible
I have had EGO for just over a year and started with 4 batteries. 1 x 7.5ah, 1 x 5ah and 2 x 2.5ah. Both 2.5 failed within 6 months, have had both batteries and rapid charger replaced. Then the 5ah failed. Then the replacement 5ah failed within 2 months!! Now just over 14 months use the 7ah has failed. Luckily at the moment am within the warranty period.
Am very concerned once my professional warranty expires next year I will end up paying hundreds £ each year on replacement batteries to be able to keep using their kit. Same as you love the tools, very powerful, well built, but the batteries are expensive and unreliable.
Dang! They've really got to figure out these battery issues. They're going to really hurt their reputation.
I too have 4 pieces of EGO equipment. The blower and weed trimmer have been great. The chainsaw is poor quality very uneven weight and balnce plue the motor burned up after two weeks of use. My issue too is with the batteries. I have gotten less than two years out of each battery for my large home property use. I too will likely change for the same reasons. Batteries are terrible quality..
My battery just went kaput after 2 years and I've only used the mower about 20 or 30 times :(
used both stihl and ego and they both work fine for me after 2 years, no problems. I used ego now cause its harder for me with stihl cause its frustrating to start it after so many pulls and hurts. maybe just you had faulty ego products or bad luck. regardless, its your lawn care and your choice.
Great feedback
All of a sudden my 7.5 won't charge. Never had a problem until this year. When I put it on the charger, the charger clicks along with red light flashing.
That is frustrating and I've had that happen. Hopefully, you're still under warranty.
@@QuietLawn Thanks anyway, but it is 4 years old. Cheaper to buy a new tool.
@@kirok3184 I know. It doesn't make sense to buy the battery alone
Bought a 18 inch chainsaw 2 months ago, the 5ah battery is already dead. I hardly used it that much! But getting a replacement under the warranty. I left my number with customer support and they called back in 15 minutes.
Let’s give credit where credit is due. We are using EGO (residential built products) as commercial tools, and these residential tools are definitely taking to punishment of commercial use. We charge WAY more then any resident would. I seen a video of a home owner with the same batteries for 7 years, they are flawless.
Ego will be releasing a commercial units this year(2024) they have many upgrades and improvements. I can’t wait to see that new commercial zero turn, it’s a beast!!
Factor in your savings vs battery expenses and consider these are mainly residential tools before switching brands, keep in mind the big investment in ego tools you already have.
Good video😎👍🏻
100%. Average residential users will charge once a week and use it once a week. And when winter comes they go into storage for 4-5 months. I can't speak on EGO's customer service.
Same. I've had my equipment for less than 12 months, and use it domestically. But I'm on my third battery failure. Very frustrating.
That's unreal. Yes, they need to resolve this issue.
As of 2021 and late 2020 Ego moved into Lowe’s and out of Home Depot. Chervon owns Ego, and have a deal with Lowe’s. They also make Kobalt and Skil. Ego has expanded a lot, which means more mass production. Mass production could be a factor, when quantity overtakes quality. They still get great reviews, especially compared to other brands.
They do make fantastic tools and they are hard to beat, especially for homeowners. The batteries are the only issue with commercial use.
I tried leaving bad review on their website because of issues I've had with the equipment and I was not allowed to post it. Reason being "it was proprietary information" and I was not allowed to post it
I see battery repair videos for ego and it seems to be the fuse a lot of the time.
If your handy you can solder another fuse in.
Same situation for me. Newer batteries last about 1 year.
I agree. That's about average.
I have quite a few pieces of the Ryobi 40v and have had no issues with batteries this far. I believe they have a 3 year battery warranty as well . I’m also thinking about starting a business in the spring using electric tools but still need to look at a few other manufacturers, although I’m very happy with Ryobi. I just purchased their new twin blade walk behind mower and I REALLY LIKE it so far and it comes with two 6ah batteries and a fast charger . Thanks for this update on Ego
I bought a Ryobi 40v string trimmer a few years ago and it still going strong. Battery charges fast and lasts the entire trimming job on my large yard.
Five years on original battery on Ryobi leaf blower. Also a year with the Ryobi reciprocating saw sharing the same battery (only infrequent use of the saw, though.)
Had the back blower but the motor when with less then 6 hours of use on it . Customer service was worthless . Home Depot took it back and refunded my money. Before I brought another one my battery when on the new trimmer that was the last straw . I purchased the green works 82volt backpack blower with 690 cfm with out the turbo button pushed it blew away that Ego backpack blower . Cost was a little more with 2 5amp batteries but you get what you pay for. Love it makes blowing time cut in half.
Awesome! I'll definitely need to revisit with Greenworks. Thank you.
We use the stihl for the hand held tools. Still searching for a quantity mover. We currently used ego 20 inch steel deck and stihls push mower. The bags and wheels are terrible quality and don’t last long. Looking to try the Oregon or exmark battery powered mowers pretty soon.
That's great. Let me know what you think. Ego has great mowers. It's just the batteries that are becoming an issue.
@@QuietLawn
I thinks it’s a manufactured issue. With us the mowers fall apart quickly but no issue with the new batteries. Good luck on your journey finding the right battery line of mowers. Let us know what you find. Will definitely give you some feedback on how our business dose in the choice off electrical mover.
@@J0232anch3z awesome. I sure will. Thanks and good luck to you.
Yes, this is my biggest fear with a company like Tesla. I love their engineering and products, but, as they become larger, they transform to a company that is about cutting costs and overhead, and their goal is solely profit. When the company is run by engineers with pride, they want to make a great product, when the company is taken over by MBAs, they want to maximize profit anyway they can.
I definitely agree. Hopefully Elon will run it for a long time to come.
🤣🤣🤣
I still remember how MacNamara messed up the M-16 to save a few dollars a unit. Two years of jams to get that fixed.
Tesla isn't Tesla because of its customers. Tesla is Tesla because of its investors. Customers will never be the priority.
I’ve never had an EGO battery hold up very well. I’ve not had a lot of complete failures, but the degradation is horrific. After 2 years, my typical EGO battery is down 25% - 50%.
Goodness. We're the opposite. I haven't had much degradation. Complete failures are pretty common though.
@@QuietLawn - yeah, bottom line is that their batteries are suspect.
@@davidwho8215 I agree. It's the one weakness in their platform. Otherwise, they're way ahead.
@@QuietLawn the tools are great, and the battery design seems advanced, but something isn’t right somewhere, and I suspect they are pushing the battery management system too far.
I've experienced the same. My 7.5 used to last 1.5hrs mowing now it barely gets 45min.
I have to agree. We love Ego Tools; we cannot afford the constant battery replacement!
It's frustrating
I have the same problem i used my snowblower 6-8 times and the battery is toast
Oh boy
@@QuietLawn but i called ego and since its only been a year they are sending me a new battery. But they definitely outsourced their customer service to india
Yep I am having an issue as well and I am having a hard time shelling out the money for a new battery. I think I may just go back to gas due to these battery issues and the costs of replacing them.
I'm sorry to hear that. It can definitely be frustrating.
I should have gotten the Milwaukee electric mower or the Makita. Very surprised my ego dose not cut that great and I have a top model
. I have the select cut xp. To be honest my honda with quad cut cuts the best of any mower I have had
HI,
I'm watching this in Jan 22 because I'm having the same issues and obviously (and not only) have Ego not fixed these issues......they won't even comment on the battery issue.
Do you have an update, please? I can see you are still using EGO tools.
Perhaps we are just waiting for Milwaukee to release the full line of commercial tools this year and we can all slowly change out???
Hi, I'm sorry to hear you're having the same issues. While we are experimenting with other brands, we still rely heavily on Ego. It's hard to beat the performance and reliability of their tools even with the battery issues. We haven't had a chance to try Milwaukee or Makita yet, but I've heard good things. Battery warranty for commercial use is the most important thing I will be looking for. The longer, the better.
This is such a bummer. We bought our EGO mower about 4 months ago and the battery has already failed. Got a replacement and after 1 use the replacement battery has failed!!
We're going on three years of use with our EGO mower. I've had to repair the mower itself when the speed control stopped working reliably, that was a simple repair, but now we're having battery problems and we're not sure if it's the battery or the charger. Sometimes the charger lights remain on after removing the battery, and usually that means the battery will die after only a few minutes use (even though the charger indicated a full charge). Weirdly, the charger lights remain on sometimes even after unplugging the unit. Any idea what's up with that ? Anyway, I can get the charger to work again by unplugging it until the charge lights go off, then restarting the unit, but I'm thinking that something is near the end of its lifetime. We have a very large lawn, the mower has been in hard use during the summers here, so I'll admit that it's been used plenty. Btw, I also have to sharpen the blades before every mowing. Is that true for everyone ? Thanks for the video, we're considering a rider and we're asking ourselves the same question about sticking with EGO.
Same here agree with you 💯 I just had to buy a battery and it's 250.00 plus the 25 bucks for taxes it's horrible,and I have everything of theirs😢
have you ever considered having out of warranty batteries rebuilt? i am sure you could get the cells for half the price of the battery and have some local sparky rebuild the packs, maybe even with higher quality cells.
I have not. I didn't know that was possible. I'll have to check into it. Thank you
@@QuietLawn I would be cautious here.
A few issues to overcome if repairing:
(1) dis/reassembly so that it is not compromised structurally (unlikely if housing is ultrasonically welded and/or permanently glued)
(2) you are comfortable with the liability and repair is financially viable
(3) the battery cell(s) are the cause and solution to the issue (not the enclosed in epoxy unrepairable BMS circuit board or other peripherals such as your charger or tool)
(4) having a viable source for matched ego replacement cells (an old battery?) or 3rd party equivalents (unlikely given EGOs have the proprietary phase-change heat absorbing wrapper)
(5) electrical knowledge to take this on or a trusted 3rd party who does
From the perspective of an electrical engineer w/ favorable odds to tackle this sort of thing, if (1) didn't kill the idea from the start it might be worth considering if enough money was at stake, there was free time to burn, and it would be for personal use. I wouldn't recommend most people mess with these batteries. A LARGE amount of energy is stored in even the smallest EGO batteries and they can easily explode and/or catch fire when things go wrong. It would be terrible if a customer or employee was injured by a battery you repaired.
I've tested a number of competing products and Husqvarna seemed to be the best alternative from a performance and portfolio perspective. I went with EGO because for the price, I could generally buy two or more EGOs for the cost of one Husqvarna. I have concerns like you. Fresh out of the box, two of the five EGO tools I just purchased failed.
It would be great to learn more about this such as if specific tools (particularly the blower or mower given their consumption) are causing it.
@@arise3373 That's awesome information Alex. Thank you very much. I agree and won't be trying to repair the batteries. It would be nice though. I just bought a Greenworks Commercial 25" mower with 4 batteries and I'm looking forward to seeing how they hold up this summer. I do like that they offer a 2 year commercial warranty as opposed to the 1 year with Ego. That's huge with so many failures. I'd be curious what's causing the high rates of failure now as well. It wasn't like that a couple of years ago.
@@arise3373 It’s not space-age material they’re just using Samsung 18650 batteries. If you can do Legos you can rebuild these batteries yourself without soldering or any special tools. Just a screwdriver , tweezers and a can-do attitude
@@UnsungHeroist yep I've already rebuilt 2 of them, and they've lasted 1 year so far. Only cost me about $20 worth of batteries on Amazon
I can’t figure out whether my problem is in the blower , the battery or the charger, not charging properly
I just bought a ego select cut mower for my lawn care business. Have a Stihl RMA 510, but wanted something with self propelled. So I went with the ego. It has been nothing but problems it can’t cut anything and leaves mowhaks left and right. Have to go back over it with my Stihl mower. I can’t say anything good about that mower other than it look s cool, but looks don’t mean anything if it’s losing me money. I don’t mean to sound like a fan boy, I try to give every brand I use a fair chance and look at its performance not the sticker it has.
That being said I have run Stihl battery equipment and have been more than pleased only once did I have a switch on a blower go out on me.
I can’t say that about ego, I think that mower is that last piece of equipment I buy from them. For $600 you expect a clean cut, I don’t get that with this mower I get sloppy cuts and under powered.
Completely overpriced garbage!
The term "mohawks" is a perfect description of what I was dealing with too. High grass lines, even when overlapping. Also had small piles of fine mulch clippings that I needed to blow with leaf blower every time I mowed.
I have their top-of-the-line mower with the 10AH battery and yeah… Mohawks. Not what I want to see after dropping $750 on a mower. I’ve found that running the self-propulsion at full speed is when it happens. If I go at a normal walk speed it doesn’t happen.
@@HawkGTboy I even tried their "mulching" blade, no help at all. Bought a Honda, and sold the EGO on Craigslist. Problem solved.
Here is a tip for ego lawn mower users...because they're so light the front has a tendency to lift so as you push it or use the self-propelled you actually have to push down on the handle applying pressure as you mow to avoid inconsistency. The final cut just not cutting it for me even after trying out all the different blades so resorted back to using the tried and true Honda.
Have an ego snow blower works great but use the batteries for leaf blower and they don't hold charge. Decided not to sell my gas snow blower after all. EGO is very undependable. Now I have a $1000 door stop. Their trimmers absolutely suck.
My batter or charger went out after about 12 uses? I kept the charger and battery in the house over the winter, plugged the charger in and both a red and green light turned on on top of charger and went out. The battery did not charge. Is this a charger or battery failure?
That is very frustrating. I'm not sure if it's the battery or charger, but sounds like the battery. I would call them and get a warranty replacement.
Yep, my ego batteries only last a year.
I agree that's the average
Did you have any response from from EGO on the battery issues? I've got several 4AH, 5AH, and a couple 7.5AH batteries. I did have an issue with one battery but EGO support sent me a brand new replacement after a few emails. I still have my first battery from 7 years ago and it's going strong. Admittedly I only mow/edge/blow/snowblow once a week, so wouldn't call it "heavy" usage.
I never got a direct response from them, but I see their execs at industry events often and they always act surprised when I tell them about the battery problems as if they don't know it's a huge issue.
I’ve had problems with the five red rings of death and I read a comment in a different video that said to drop the battery from about a foot off the ground and I did that twice and all the sudden the battery is charging and in use like normal. Previously it would not even make the charger hum aka charge the battery
Had my 2.5ah ego giving me a flashing red light when putting it in a tool.
Called Ego. Was put on hold for way too long, got a callback. Lady said the battery is out of warranty and offer to troubleshoot it.
I do the trouble shooting and once I tepl her the battery goes orange, green, red, and flashing when plugged in the charger she said the battery is dead.
Funny thing, my working batteries all to that.
I think customer support are profoundly incompetent.
This is my second time posting the battery has now completely failed at only 2 years in the good thing I called ego was on hold for a long time but the rep was friendly and has sent me out a replacement I will keep you updated on my end
Cell brand change? Has anyone done a breakdown of the new ego batteries?
I'm not sure if they've changed from the Samsung cells or not. Good question.
Are they eventually replacing batteries under warranty?
They have also reduced their warranty period from 2 years to 1 year.
You didn't mention how you many charge cycles you've used on the batteries, if you use the rapid vs the fast charger, how deeply you deplete the batteries before charging, how you store them, or what EGO has said about warranty replacement. Without this information, you're just shooting in the dark.
AGREED! Need context. Doesn't need to be scientifically documented, but need more context.
Yeah, bit of a ridiculous video.
@Mozzman Batteries are not permanent. They have lifespans. If these are being used beyond a reasonable lifespan, then that is an explanation for this. I had a battery lose capacity earlier than expected and EGO sent me a brand new one in a week, no questions asked, because it was under a THREE YEAR warranty, which is fantastic for batteries like this. This video is a non-story.
@@chrisvanhorn I posted another comment on this video, but I bought the Nexus with two 7.5 batteries a year ago, and after a couple of months, one of the 7.5's stopped working. Long story short, after a couple of months, I pushed the button on the battery again, and it turned green. So I put it on the rapid charger, and it said it was fully charged. I used it, and it seemed to be fully charged. I am thinking an overcharging issue is causing some new batteries to shut down. But I'm no expert. In any case, it is 5 months later and it is still working. The only issue I've had with the 9 or 10 Ego batteries I have is a 5.0 that came with my lawnmower 5-6 years ago. It will not hold a charge if I store it with the others over any amount of time, but if I charge it and use it the same day, it still works perfectly. I'm really happy with the batteries and I've been using them for years, but I do not use them multiple times a day, and I do not generally let any of them go down to zero if I can help it. It happens sometimes.
@@chrisvanhorn The EGO zero turn has a 5 year warranty on batteries and tool.