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Can confirm. Flew from ORD to ZRH in June. This trip was horrendous and the cheese plate looked unrecognizable. Airplane was from the 90 and never refitted. Everything was old and worn off. Price was premium tho 😁
Im Swiss HON Circle and Lifetime Senator, pre-covid Swiss was really solid carrier across Y/J/F. However it just seems like Swiss hasnt innovated, worn down infrastructure and decreasing quality across all 4 cabin classes. And already looking at the "new" Algeris product, I prefer the older (current new) J B77W product and the First product I'll have to see for myself. The A330 and A343 products are poor and I avoid them at all costs.
Yes, Swiss Aircraft , particularly the A340’s are worn & aged, and Swiss are trying to extract premium prices on these ageing aircraft. You are better off flying Singapore Airline# or EVA Air between Europe & Asia.
The seats of economy. The space in the rear of the cabin , y the food, where is the a A350-900? 1000 still using the aircraft 2001? They are using old aircraft to welcome their niche customer, I only see the fotos for the advisement are good. 😊
If I were Austrian, I would fly with Austrian as often as possible. Although they are treated so badly by Lufthansa and have to fly around with such old aircraft, the flying experience for me as a senator is by far the best with Austrian! I am looking forward to the new 787, and if LH would let them, they would perform even better. Best regards from Zurich
I flew on Swiss First class last month from Tokyo to Zurich which was a 14 hour flight. It was a day flight completely and they served just 2 meals. And the second meal just before landing was a sandwich.
@@CookiemyRubyyou believe I’m lying? I’m a senator member and have been for about 10 years now. this was my 4th first class flight that I flew this year alone.
All airlines are on various cycles - some years ago Swiss Business was way better than most airlines and one of the few where you could lie completely flat. I always slept perfectly in Swiss Business. So now Swiss Business is at the end of their cycle while other airlines already did the upgrading - no big. This is just a matter of life and quite honestly - I can easily live very well with these seats and enjoy the great food and service Swiss offers.
I've been watching you for a year now and how far you've come is amazing to me. Your videos are cinematic and engaging with fantastically controlled dry humor . Keep it up Dan!
I had a similar experience to yours. When I flew with swiss, the panel on the side of my seat was barely hanging on, the trim around the seat was all scratched and whole the padding on the seat was fine for a few hours, towards the end of the ten hour flight I could really feel how thin the padding had gotten. The service on the other hand was absolutely outstanding on my flight. Thanks for your reviews. Your reviews are such an inspiration for me.
For some added context on the hard product: the J seats on LX's A330s are tired but it was originally rolled out in 2009 so not really surprising imo. Having flown the seat in 2016 (they were outdated then), the newer 777 and A340 J cabins are a big upgrade in comparison. At least the A330s will be refurbished with the new Swiss Senses (LH Allegris) cabin starting in 2026. tl;dr wait for the brand new a350s coming in 2025 or the cabin refresh in 2026
I have been flying SWISS Business Class from Miami to Bangkok on 777’s for 4-5 years. I just hate the cabin seating layouts- preferred Finnair A 350’s much more. Service and food has been ok but not great. This year I paid $6,000 vs. $4,000 last year but I stay in Thailand for 7 months. Lately was looking at Turkish videos : the food choices looked much better, they have mattresses to cover the seats for sleeping and I think they offer free internet. Another option I would like to try is Qatar Q suites. Will not consider SWISS again until I see some real improvements.
Hey Dan, I agree that Swiss needs to update their Hardware. This is not what Business Class should be like in 2023. I last flew them in Mai and I have to say that the crew did a wonderful job which makes up for the weak seat.
Ciao Dan, Love your videos, I appreciate what you do. I would like to point out that as an artist, it would be nice if people would invest in actual artwork that they can hang in their homes or offices. Investing online with a group like Masterworks doesn't help living artists at all, and you don't even get to enjoy a real painting. Keep up the good work, and I look forward to your next video!!!💜
Gerade nach San Francisco Business Class am 3.4.24 mit Swiss mit 777-300ER geflogen. Wir sind sehr sehr enttäuscht! Es ist wirklich sehr schade für Geld! Sehr unangenehmer Sitz, schlechtes Essen, faules Crew! Sie haben nicht Mals genug Snacks für die Passengers. Swiss Airlines solle sich schämen für die schlechte Ausbildung für das Crew! Sie sind total überfordert mit der Arbeit und haben gezeigt, dass Sie keine Lust für die Bedienung! Wir denken an den Rückflug und haben wirklich keine Lust mit Swiss Air zum Fliegen. Sehr enttäuscht und ärgerlich 😡
I've never flew business/first class but Dan's videos make me want to fly them as frequently as possible lol, I'm so happy youre doing this it will help those of us planning trips to make better decisions before tossing so much money to an airline
I completely agree, my swiss business experiences were similar. Even though the food is good, on day flights (even 10+h) there is only one warm meal, the second is a mediocre sandwich. (but on night flights there is a breakfast for the 2nd meal) I avoid the overpriced swiss business fligths when possible
Your videos are awesome - I especially like their soundtrack! About LX ('SWISS'): I used to be a 'Senator' (LX Gold), frequent on routes from Switzerland to Asia. Until I realized that the treatment you get on EVA Air or China Airlines Economy is about the level of treatment as a LX status customer on their Business. Also 'SWISS' is an entirely German-owned airline, 100% part of LH group. Not wanting to blame it on this but the airline is just a disaster. A shame for our country - they should simply not be allowed to fly our flag. Apologies from Switzerland and kudos to the Taiwanese carriers, at least when travelling East!
Thank you for your honestly! Your focus on those who travel less often is an important one. As the prices go up up up, and the BC cabins vary so greatly it makes your reviews so valuable when one is try to decide who to fly.
Yes i agree. Had a terrible experience with boarding staff at Zurich on April Fools Day. Woukd never fly with fhem again! Disgusting experience paid hundreds extra only to be stressed insulted. Never never ever again!
Oh the Sass-level CRANKED at @11:35 and I'm HERE. FOR. IT! Dan's no-holding-back commentary is precious. If I was Swiss Air, I'd pay attention and take notes from you, Sir! Thanks for another great upload.
It seems like you had special meal order. Since you have a special they won’t offer you Udon. They were confused because they probably thought you wanted to exchange your special meal for udon, and this is not always possible. Next time you can either remove your special meal order in advance or ask to change your option if possible.
I’m a XXL shirt. The window seats are the worst biz class on the sky with zero shoulder separation from the airplane wall. I was constantly fighting the wall for shoulder space it was ridiculous.
I’m not sure why people say the front “mini-cabin” is the best place to sit in business class on this plane. From my experience, it’s very loud and busy with the bathrooms, the galley, and the flight attendants going back and forth to first class. I far prefer the peace of the seats at the middle and back of the main business cabin.
I cannot talk about business, but the Zurich to San Francisco flight I had on coach class was the most uncomfortable experience of my life. I could never imagine that legroom could be this small.
Dan, could you do a video commenting on the current state of award/points flight booking? It feels like there's so little award seat availability. The Aeroplan website has had a known bug for months that it won't show partner award flights (or even cash ones) with no foreseeable fix. Is it just a bounce back in travel and people spending the points they saved over the pandemic or is this also a cost cutting measure from airlines?
Tbh the Swiss business in the a330 and a340 is a bit outdated but the 777 experience is completely different and better. One of the best business classes out there. Hopefully the a350 will also deliver
I’m Swiss so it pains me to see our national airline in that state. As a general observation, European airlines are really lagging behind Asian, middle eastern, and even American carriers.
@@ankus204 yes and no! Yes Edelweiss belongs to Swiss and is in my opinion a rather good leisure carrier (nothing special but ok). And No because Edelweiss is always the same on board since 1995 . Back then, the travel agency Kuoni managed the airline. Some changes but consistency since 1995.
Swiss is basically the cash cow in the Lufthansa group. It's main task is to live of the great past and milk the brand as much as possible. And it is still working. Swiss seems to earn the biggest profit and is still growing even tought the service gets worse every year.
I guess it about this "Swiss" general brand... If you stay in 4* or a 5* hotel in Zurich its the same story. overpriced and mediocre service, but its "swiss"
I am a heavy overseas traveller. I fly Swiss business every second week. Any heavy traveller knows we don't care about the food in the plane. We want to sleep, have a good seat and arrive on time. Swiss does the job. Said that Singapore Airlines is the only one that is really on top.
This is the only business class seat I have ever been in. I was going from Zurich to Copenhagen on economy class with Swiss in 2016, and for some reason they gave me a business class seat on my boarding pass. At that time I didn´t even know flights had those special business class and first class cabins that looked different from economy class, so I was very overwhelmed and surprised! I thought the whole flight had seats like that and that it was just a new upgraded flight due to modern times 😅Then I learned about business class, and have put it on my bucket list to try it again one day on a long distance flight. But hell no, I am not paying those huge sums of money... I gotta find another way. Anyways, I loved the seat. I was sitting at the window in a 2-seat configuration
I flew Swiss business class from Zurich to Singapore in January 2023. Found used socks in my footwell and alerted the crew. All I got was a sigh, a quick sorry, her picking it up… and that was it. Considering we were not long out of a pandemic… won’t be flying with again because cleanliness and hygiene are important.
Swiss business isn't great but it's also affordable. You can buy a cheap eco light ticket and upgrade it for a reasonable amount to swiss business. For 400 chf more than eco for an 8 hrs flight, i find it worth it.
Currently in Interlaken, and having traveled a bit around Switzerland for work and vacation, my impression of Switzerland is beautiful landscapes, tasty meats/cheeses, good transportation and overpriced everything else.
Yep! Flew Swiss business from JFK to Zurich recently in July. The staff were wonderful, but the services, food, the seats, limited movies, the amenity kit was below par! Your title fits very well, the Sad State of Swiss Business Class. Also, they don't offer slippers. When I asked if they had a pair, so I can use it when I go to the toilet, and the cabin crew told me to use the socks. I was speechless and disappointment. Lufthansa is the same. They don't offer slippers in business calls. So far, I think LOT is the only one in the Miles groups that does so far, but who knows for how long. Swiss Business class is very expensive, but the quality you get is way lower than what you pay for. Sadly, the Miles&More services and point system is only getting more complicated and going down the hill as well.
I have flown SWISS J a few times. The 777 J cabin is way better than the A330. It is in much better shape than the A330, which desperately needs to be upgraded. I also find crews can be very inconsistent. Some are great and you’ll feel well taken care of. Others seem to be just going through the protocols and come across as indifferent.
Please remember that the A330 business class product is much different than the A340 or B777. You are criticizing a whole airline based on a minority of their products.
I’ll be on this exact flight out of and into DXB from sheer necessity in order to make it back to the US to spend Thanksgiving with the fam for the first time since 2012. I’m booked with United to get me to Newark, but the dates I wanted were outrageously expensive. I guess holiday pricing is in full effect. I used a pretty substantial flight credit I had with UA, so I’m just going to grin and bear it.
I totally agree with you there. Flew 3 weeks ago ZRH-SFO in business class and for a lot of money on a single seat. In the business lounge there was for ALL drinks only one glass form (white wine glass) which was totally lousy, ALL drinks except the beer from the tap were lukewarm as well as the food offered. Unfortunately the seat was hard, the food not worth the money (dry beef fillet that was cooked through), however ser service in general was good. On the night return flight SFO-ZRH the same: hard seats (impossible to sleep), a lukewarm meal and at least the breakfast in the morning was good. In the future I will save the money.
Hi there I have flown on the same plane meaning the a330-300 in Businessclass from Zurich to New York. This was my first experience in Buisinessclass. My parents are Star Alliance frequent flyers, meaning that they travel a lot in Buisinessclass. They said that the Swiss a330 Buisinessclass cabin was not at all comparable to the 777-300er. Swiss still usees an old and quite outdated cabin on the a330. In my view the premium Experience at Swiss is amazing. As my first Buisinessclass experience I have to say I was a bit disappointed. But with the new A350s coming early next year I would give the Swiss Buisinessclass another Chance. Thanks for your honest review. Hope your future Experience with Swiss will be better, because I know Swiss is better than that.
Thank you for your kind words! It's great to hear that you appreciate the information and guidance provided, especially regarding business class seats and the critical details for your flights. As you continue to grow and enjoy more luxurious travel experiences, it's important to stay well-informed and make the most of your journeys. We love your channel, Dan! I'm thrilled that you reveal the options for business class seats. As we continue to expand our travels, we're eager to treat ourselves to the comfort of business class. Your expertise and attention to detail have made flying a truly enjoyable experience for us. We rely on your channel as our go-to reference and encyclopedia for planning and mapping out our trips. Thank you for being an invaluable resource in our travel adventures! Safe and enjoyable travels!
At first I thought this review was overly negative until I flew in their business class on a transatlantic flight. The food/beverage service was incredibly rushed on an 11 hour flight with no courses and no pre meal beverage service. The seat was uniquely uncomfortable...I actually wound up with a hematoma from sleeping in lay flat and enduring this bar poking in to my side as I tried to sleep...so not only was it a miserable experience but I had a big medical bill to boot!
Love your sarcastically wrapped criticism about your flight experience- you had me laughing. Seriously, I have never flown Swiss Air and looks like I won’t race to book a flight on them anytime soon. Thanks for an entertaining review!
I had the pleasure of flying with Swiss a few times from EWR-ZRH-PMO. From EWR-ZRH the crew was very friendly and the food was great for economy. Although I thought the IFE was very limited and outdated, the great food, real silverware and actual pillows made up for it. Would definitely fly with them again and can’t wait until they roll out the A350 as they had mentioned would be coming in 2025 I believe.
Did BOS-ZRH 2 years ago on the 330. The lounge in ZRH was really nice , feel asleep on one of those zero gravity loungers. The seat was most likely a bit better than 2 years on , but not the best. i was actually told that the foot space is smaller on the throne seat?? The food and service on board was great. Like you I got a bit peckish and they brought me a cold meat sandwich , luck of the draw.
Hi Dan, Long time lurker, first time commenter. I love your videos. You have a great sense of humour. I would love to see you fly LOT Polish Airlines in Business Class and see your comparing it to SWISS, Lufthansa, and SAS
Flew the overnight Swiss flight in business class from Dubai to Zurich is even worse. The night lights are way too bright. They skimp on the food by offering a “bistro menu”. I wanted some soup which was on the menu. It turned out to be powdered and they didn’t mix it properly. There were powdery chunks in the cup!
I wish I saw this review prior to booking a business class flight from Zürich to LA on Swiss Air…. That was a complete waste of money… staff was nice and friendly, but that was it… embarrassing
Dan, hard truth about level of service, products and equipment is not negativity. you put comments in "kindly, edged" fashion is delicate enough. Folks watch your vlogs for reason-understand a product without having to live through it to tell about it and to gain another perspective. We avoid the Euro and N America based carriers at "reasonably so" all cost.
Funny you should compare it to a Holiday Inn Express. The beds at the Luzern Holiday Inn Express are uncomfortably hard. But the hotel claimed it was normal. They must not use their own products.
Last year i flew with Swiss from Zurich to Athens return, we left on time which was great. I was lucky i had 3 seats to myself on the flight to Athens.
I agree the business and first class of „Swiss“ is mediocre at best. The Business Lounge for short distance flights in ZHR is much worse than the one you visited btw. From a Swiss citizen: please don’t confuse „Swiss“ with Switzerland. It’s a German company belonging to Lufthansa and as all German products they are sturdy and mediocre. Cars as well as airlines and appliances and and and. Is unfortunately not easy to avoid Swiss when you are living in Zurich .
Great video as always but I think your experience might not have lived up to your expectations because the Airbus A330 is an old aircraft. Anyway,keep it up.
Last week I got really lucky and got a business class Dubai to London City trip for only £200 ish more than Economy. Was no where near as good as Gulf carriers but for that price... not bad. Least favourite part was Zurich airport... unnecessarily complicated and whole "get your boarding card validated" to use the WiFi is ridiculous. Lufthansa lounge in Dubai is really disappointing too, ended up using the Ahlan Lounge (loungekey)
Id agree Zurich airport is not great. I got 10 minutes in the Swiss lounge due to the long time from my previous flight. Flew Swiss 777 from ZHR to LAX, and then their E175 European Business from Manchester. The 777 was niceish seat was really uncomfortable in bed mode in the throne at 6'4 but 1 meal and a side salad on a 12 1/2 hour flight. At least the crew saw me awake and made me like 3 chocolate ice cream cones and had some left over tea sandwiches from economy.
And here I was excited to go on my first business class flight trip this weekend! I suppose forwarned is forearmed, but that's some extra miles+some cash I used I'll never get back... still, the lie flat/single person in a row might be worthwhile? Or should I be looking into the other side where they alternate?
The content of your Video was published in our most used swiss newspaper (20minuten). Your critics were nothing but the truth about the Swiss Business class 👍
This is so true 😅 I've flown Y between the US and Europe with Swiss, Lufthansa, and United this year. United wins on all accounts. I regret I was avoiding them for so long.
Flown on the 777 version's Swiss Business Class, and it was a more pleasant experience. I wouldn't bother with the A330 version - and it's a distinction you should mention.
SWISS lost my luggage a couple of years ago and they took zero responsibility .. thank god the airport located my luggage after a week (I had to spend a couple hundreds of euros to get new clothes and essential items as I was travelling) .. and SWISS compensated nothing .. the staff asked me to claim my own travel insurance...
A seat priced at $2,000? OK, your journey did not originate from Zurich. Typically, for journeys starting in Zurich, a business class seat to Dubai tends to be more costly. The seating arrangement is not ideal for taller individuals, especially those who prefer to fully extend their legs while sleeping. I recall an incident from a few years ago when I inadvertently pushed out the panel in the foot area during my slumber. The passenger in front of me got the unexpected opportunity to check my socks for any potential holes! 😱
Amazing video as always Dan! Whenever I’m looking for a good review of an airline, my first choice is you. Just asking, could you make a new updated review on Iberia’s economy class? Last time you flew them was 2 years ago I think, and I’ve heard a lot has changed since the pandemic. Plus, me and my mom are planning to go on Iberia for summer vacation 2024 to Spain, so I would like to see your new opinion on Iberia.
Well, I fly Swiss Business Class many times and I can not agree to this video. Of course there are points to improve. But when I compare to other carriers Swiss business class is good. Depending the mood of the crew ;) BUT what I really like about the business class seats is, that they automatically inflate and deflates the seat cushions so that you always sit comfortable. Other carriers don't have this cadget. But sorry... if you can't find the business class check-in at Zurich airport then I don't know what you do at a really complicated airport. ;) At Zurich it's so easy to find its way.
I do not fly long haul very often, most of my flights take place in Europe. The only thing I have to say is that Swiss should reintroduce a full service on board, in all classes. Even if you fly for one hour and only get a napkin, a tomato juice and peanuts it means to me that you are not flying on a low cost.This food to purchase strategy probably comes from the US and I try to avoid such flights since it is not my world.Since I often regret past things (12 hours flights without IFE would still be ok for me...and probably only for me), I would love to see a bit more tradition coming back.
Hey Dan, any difference between the senator & business lounge in Zurich? I’m a star alliance gold flying J from Zurich to Boston. Just looking for less crowded lounge to sit around before our flight . 🙏🏻
I think you have not much expirence with long haul flights? Because Swiss is much to expensive for what you get… i had also horrible expirence with Swiss.
The problem with having business and first is that you can’t make the seat too great in business because if you do, people will not see the point in booking first. Delta One on the A359 is just like BA First on the A388, it’s the ground experience that separates the classes and the concept just seems weird to me
Go to Zurich for work a few times a year from NYC, refuse to take Swiss due their subpar seat - in contrast to United Polaris which is far more private and comfortable (tho with a so so soft product).
As far as I can see, the soft product and catering is between ok and good, better than LH by far but LH isn't the European benchmark anymore. What the LH-group in general has missed badly is investing into the hard product of the widebody fleet, despite constantly being delivered with new aircraft. Allegris should have been introduced 5 years ago already, in a retrospective. Well, simple to say this now, but let's be honest: Once Allegris is fully implemented it will be dated already when I see what JAL has announced this week..
I love your reviews you should definitely try edelweiss air (long haul) 🇨🇭 I remember I got metal cutlery in economy! and the food was great. Their business class is a bit better than the Swiss a330 business class.
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Dan, after Swiss Senses releases in 2025 please review it. It’ll be more comfortable, I promise!!
I'm sorry, 13:47 Ron DeSantis has charm? Did I hear that correctly 😂
I really hate that you advertise for these guys. Disappointing
@chrisg5561 100 % agree. This is an aviation channel and the "investment" in art is one of the most difficult assets.
@NonstopDan thanks for unbiased reviews, really helpful when spending hard earned money/miles on biz class
Many Swiss Citizens hate Swiss because it was sold to German Lufthansa, and the "Swiss Quality" dropped significantly.
Swiss airport is a joke compared to Asia
Can confirm. Flew from ORD to ZRH in June. This trip was horrendous and the cheese plate looked unrecognizable. Airplane was from the 90 and never refitted. Everything was old and worn off. Price was premium tho 😁
Im Swiss HON Circle and Lifetime Senator, pre-covid Swiss was really solid carrier across Y/J/F. However it just seems like Swiss hasnt innovated, worn down infrastructure and decreasing quality across all 4 cabin classes. And already looking at the "new" Algeris product, I prefer the older (current new) J B77W product and the First product I'll have to see for myself. The A330 and A343 products are poor and I avoid them at all costs.
Yes, Swiss Aircraft , particularly the A340’s are worn & aged, and Swiss are trying to extract premium prices on these ageing aircraft. You are better off flying Singapore Airline# or EVA Air between Europe & Asia.
The seats of economy. The space in the rear of the cabin , y the food, where is the a A350-900? 1000 still using the aircraft 2001? They are using old aircraft to welcome their niche customer, I only see the fotos for the advisement are good. 😊
EU and US airlines are well protected by their own government., business will only change when there is competition. Survival the fittest.
If I were Austrian, I would fly with Austrian as often as possible.
Although they are treated so badly by Lufthansa and have to fly around with such old aircraft, the flying experience for me as a senator is by far the best with Austrian! I am looking forward to the new 787, and if LH would let them, they would perform even better.
Best regards from Zurich
@@paulsz6194 i agree, EVA for instance offers one of the best service and product in the world (at least in my opinion)
I flew on Swiss First class last month from Tokyo to Zurich which was a 14 hour flight. It was a day flight completely and they served just 2 meals. And the second meal just before landing was a sandwich.
yikes
Not enough for first class
@@CookiemyRubyyou believe I’m lying? I’m a senator member and have been for about 10 years now. this was my 4th first class flight that I flew this year alone.
Unfortunately they are owned by the Lufthansa Group.
I flew the same route in Jan 2020 and the meal service was abysmal then as well
All airlines are on various cycles - some years ago Swiss Business was way better than most airlines and one of the few where you could lie completely flat. I always slept perfectly in Swiss Business. So now Swiss Business is at the end of their cycle while other airlines already did the upgrading - no big. This is just a matter of life and quite honestly - I can easily live very well with these seats and enjoy the great food and service Swiss offers.
You should make a comparison of all European airlines by flying them in each class and deciding the best one showdown style
this would be Swiss. Yes, the other European carriers are worse
@@DerDepp2 Air France new business cabins are the best in Europe by far.
I've been watching you for a year now and how far you've come is amazing to me. Your videos are cinematic and engaging with fantastically controlled dry humor . Keep it up Dan!
I had a similar experience to yours. When I flew with swiss, the panel on the side of my seat was barely hanging on, the trim around the seat was all scratched and whole the padding on the seat was fine for a few hours, towards the end of the ten hour flight I could really feel how thin the padding had gotten.
The service on the other hand was absolutely outstanding on my flight.
Thanks for your reviews. Your reviews are such an inspiration for me.
For some added context on the hard product: the J seats on LX's A330s are tired but it was originally rolled out in 2009 so not really surprising imo. Having flown the seat in 2016 (they were outdated then), the newer 777 and A340 J cabins are a big upgrade in comparison. At least the A330s will be refurbished with the new Swiss Senses (LH Allegris) cabin starting in 2026.
tl;dr wait for the brand new a350s coming in 2025 or the cabin refresh in 2026
I have been flying SWISS Business Class from Miami to Bangkok on 777’s for 4-5 years. I just hate the cabin seating layouts- preferred Finnair A 350’s much more. Service and food has been ok but not great. This year I paid $6,000 vs. $4,000 last year but I stay in Thailand for 7 months. Lately was looking at Turkish videos : the food choices looked much better, they have mattresses to cover the seats for sleeping and I think they offer free internet. Another option I would like to try is Qatar Q suites. Will not consider SWISS again until I see some real improvements.
$6000. You must be crazy. I am flying premium to South America (Swiss) and paying $1600. That is a bargain.
Was in a Swiss business flight to Boston a couple of weeks ago. There was no hot towel provided. That really surprised me.
Hey Dan, I agree that Swiss needs to update their Hardware. This is not what Business Class should be like in 2023. I last flew them in Mai and I have to say that the crew did a wonderful job which makes up for the weak seat.
Please STOP promoting Masterworks
Ciao Dan, Love your videos, I appreciate what you do. I would like to point out that as an artist, it would be nice if people would invest in actual artwork that they can hang in their homes or offices. Investing online with a group like Masterworks doesn't help living artists at all, and you don't even get to enjoy a real painting. Keep up the good work, and I look forward to your next video!!!💜
Gerade nach San Francisco Business Class am 3.4.24 mit Swiss mit 777-300ER geflogen. Wir sind sehr sehr enttäuscht! Es ist wirklich sehr schade für Geld! Sehr unangenehmer Sitz, schlechtes Essen, faules Crew! Sie haben nicht Mals genug Snacks für die Passengers. Swiss Airlines solle sich schämen für die schlechte Ausbildung für das Crew! Sie sind total überfordert mit der Arbeit und haben gezeigt, dass Sie keine Lust für die Bedienung! Wir denken an den Rückflug und haben wirklich keine Lust mit Swiss Air zum Fliegen. Sehr enttäuscht und ärgerlich 😡
I've never flew business/first class but Dan's videos make me want to fly them as frequently as possible lol, I'm so happy youre doing this it will help those of us planning trips to make better decisions before tossing so much money to an airline
I completely agree, my swiss business experiences were similar.
Even though the food is good, on day flights (even 10+h) there is only one warm meal, the second is a mediocre sandwich. (but on night flights there is a breakfast for the 2nd meal)
I avoid the overpriced swiss business fligths when possible
Your videos are awesome - I especially like their soundtrack! About LX ('SWISS'): I used to be a 'Senator' (LX Gold), frequent on routes from Switzerland to Asia. Until I realized that the treatment you get on EVA Air or China Airlines Economy is about the level of treatment as a LX status customer on their Business. Also 'SWISS' is an entirely German-owned airline, 100% part of LH group. Not wanting to blame it on this but the airline is just a disaster. A shame for our country - they should simply not be allowed to fly our flag. Apologies from Switzerland and kudos to the Taiwanese carriers, at least when travelling East!
You should experience airlines from China. They are amazing
Thank you for your honestly! Your focus on those who travel less often is an important one. As the prices go up up up, and the BC cabins vary so greatly it makes your reviews so valuable when one is try to decide who to fly.
Yes i agree. Had a terrible experience with boarding staff at Zurich on April Fools Day. Woukd never fly with fhem again! Disgusting experience paid hundreds extra only to be stressed insulted. Never never ever again!
Oh the Sass-level CRANKED at @11:35 and I'm HERE. FOR. IT! Dan's no-holding-back commentary is precious. If I was Swiss Air, I'd pay attention and take notes from you, Sir! Thanks for another great upload.
It seems like you had special meal order. Since you have a special they won’t offer you Udon. They were confused because they probably thought you wanted to exchange your special meal for udon, and this is not always possible. Next time you can either remove your special meal order in advance or ask to change your option if possible.
I’m a XXL shirt. The window seats are the worst biz class on the sky with zero shoulder separation from the airplane wall. I was constantly fighting the wall for shoulder space it was ridiculous.
Swiss will now return to pre Covid service starting November. Can you review it than again?
Where did you get this information from? Please do share 🙏
@@adihaddadcause I work for the company
I’m not sure why people say the front “mini-cabin” is the best place to sit in business class on this plane. From my experience, it’s very loud and busy with the bathrooms, the galley, and the flight attendants going back and forth to first class. I far prefer the peace of the seats at the middle and back of the main business cabin.
I cannot talk about business, but the Zurich to San Francisco flight I had on coach class was the most uncomfortable experience of my life. I could never imagine that legroom could be this small.
Agreed--I've had better premium economy seats from Europe to CA
Dan, could you do a video commenting on the current state of award/points flight booking? It feels like there's so little award seat availability. The Aeroplan website has had a known bug for months that it won't show partner award flights (or even cash ones) with no foreseeable fix. Is it just a bounce back in travel and people spending the points they saved over the pandemic or is this also a cost cutting measure from airlines?
Hah. I love how the a380 was there at your departure “the flight we should have taken” 😂
Literally😂
Tbh the Swiss business in the a330 and a340 is a bit outdated but the 777 experience is completely different and better. One of the best business classes out there. Hopefully the a350 will also deliver
The A340 cabin was updated in 2019 and since then, it is comparable to the B777-300
@@thomasrutishauser7839 I forgot about that, I’ve not flown in the a340s new cabin yet
As a Swiss person it’s shameful. It is a Lufthansa airline at the end of the day, but it’s sad to see our flag on something this mediocre.
I’m Swiss so it pains me to see our national airline in that state. As a general observation, European airlines are really lagging behind Asian, middle eastern, and even American carriers.
But it’s not really our national airline is it, if it’s owned by the Lufthansa Group. Not the same thing as Swissair.
At least we still have Edelweiss
Sorry to disappoint you, but Edelweiss belongs to Swiss. And as you know, Swiss belongs to …. Lufthansa!
@@ankus204 yes and no! Yes Edelweiss belongs to Swiss and is in my opinion a rather good leisure carrier (nothing special but ok). And No because Edelweiss is always the same on board since 1995 . Back then, the travel agency Kuoni managed the airline. Some changes but consistency since 1995.
I do not consider Swiss to be our national airline, it's a real disaster compared to its predecessor. Everything Lufthansa touches turns into garbage.
Swiss is basically the cash cow in the Lufthansa group. It's main task is to live of the great past and milk the brand as much as possible. And it is still working. Swiss seems to earn the biggest profit and is still growing even tought the service gets worse every year.
I guess it about this "Swiss" general brand... If you stay in 4* or a 5* hotel in Zurich its the same story. overpriced and mediocre service, but its "swiss"
I am a heavy overseas traveller. I fly Swiss business every second week. Any heavy traveller knows we don't care about the food in the plane. We want to sleep, have a good seat and arrive on time. Swiss does the job. Said that Singapore Airlines is the only one that is really on top.
Ever tried JetBlue mint? I fly that at least once a month to visit my family in Amsterdam and so far so good
This is the only business class seat I have ever been in. I was going from Zurich to Copenhagen on economy class with Swiss in 2016, and for some reason they gave me a business class seat on my boarding pass. At that time I didn´t even know flights had those special business class and first class cabins that looked different from economy class, so I was very overwhelmed and surprised! I thought the whole flight had seats like that and that it was just a new upgraded flight due to modern times 😅Then I learned about business class, and have put it on my bucket list to try it again one day on a long distance flight. But hell no, I am not paying those huge sums of money... I gotta find another way. Anyways, I loved the seat. I was sitting at the window in a 2-seat configuration
I am a flight attendant for SWISS and I can only agree. I am pretty ashamed of the product we offer.
was planning a trip to Switzerland next summer so looks like i will be using air Canada business
Cahill and Dan?
Must be a good day
Haha you follow both too! I thought the same.
I flew Swiss business class from Zurich to Singapore in January 2023. Found used socks in my footwell and alerted the crew. All I got was a sigh, a quick sorry, her picking it up… and that was it. Considering we were not long out of a pandemic… won’t be flying with again because cleanliness and hygiene are important.
cry quite
So she picked up the socks AND said sorry. What's the matter? What should you have gotten? A "slower" sorry? Pathetic
@@benediktrs1263 You are angry. He dared to critisize SWISS. Thats a no go.
Love the transparency!! Thanks Dan!
dont fly on the a330!
777-300er is much nicer.
First airline I ever flew by myself (at age 6!) The staff was so wonderful. Maybe better I not shatter the illusion of those happy memories.
Swiss business isn't great but it's also affordable. You can buy a cheap eco light ticket and upgrade it for a reasonable amount to swiss business. For 400 chf more than eco for an 8 hrs flight, i find it worth it.
Currently in Interlaken, and having traveled a bit around Switzerland for work and vacation, my impression of Switzerland is beautiful landscapes, tasty meats/cheeses, good transportation and overpriced everything else.
2:38 nice spotting the cute little baby bus 😊
Yep! Flew Swiss business from JFK to Zurich recently in July. The staff were wonderful, but the services, food, the seats, limited movies, the amenity kit was below par! Your title fits very well, the Sad State of Swiss Business Class. Also, they don't offer slippers. When I asked if they had a pair, so I can use it when I go to the toilet, and the cabin crew told me to use the socks. I was speechless and disappointment. Lufthansa is the same. They don't offer slippers in business calls. So far, I think LOT is the only one in the Miles groups that does so far, but who knows for how long. Swiss Business class is very expensive, but the quality you get is way lower than what you pay for. Sadly, the Miles&More services and point system is only getting more complicated and going down the hill as well.
the section about the bed killed me 😭😭😭😭
Dan, the current state of LX is tightly linked to the recent performance of LH... Swiss should have been much better on her own for sure!
I have flown SWISS J a few times. The 777 J cabin is way better than the A330. It is in much better shape than the A330, which desperately needs to be upgraded. I also find crews can be very inconsistent. Some are great and you’ll feel well taken care of. Others seem to be just going through the protocols and come across as indifferent.
Please remember that the A330 business class product is much different than the A340 or B777. You are criticizing a whole airline based on a minority of their products.
Thank goodness I saw this-was thinking about Swiss ironically also to Dubai but no way.
Thanks a mill Dan-always love your posts
I’ll be on this exact flight out of and into DXB from sheer necessity in order to make it back to the US to spend Thanksgiving with the fam for the first time since 2012. I’m booked with United to get me to Newark, but the dates I wanted were outrageously expensive. I guess holiday pricing is in full effect. I used a pretty substantial flight credit I had with UA, so I’m just going to grin and bear it.
Thanks Dan! Love watching your videos!!!
I totally agree with you there. Flew 3 weeks ago ZRH-SFO in business class and for a lot of money on a single seat. In the business lounge there was for ALL drinks only one glass form (white wine glass) which was totally lousy, ALL drinks except the beer from the tap were lukewarm as well as the food offered. Unfortunately the seat was hard, the food not worth the money (dry beef fillet that was cooked through), however ser service in general was good. On the night return flight SFO-ZRH the same: hard seats (impossible to sleep), a lukewarm meal and at least the breakfast in the morning was good. In the future I will save the money.
Hi there
I have flown on the same plane meaning the a330-300 in Businessclass from Zurich to New York. This was my first experience in Buisinessclass. My parents are Star Alliance frequent flyers, meaning that they travel a lot in Buisinessclass. They said that the Swiss a330 Buisinessclass cabin was not at all comparable to the 777-300er. Swiss still usees an old and quite outdated cabin on the a330. In my view the premium Experience at Swiss is amazing. As my first Buisinessclass experience I have to say I was a bit disappointed. But with the new A350s coming early next year I would give the Swiss Buisinessclass another Chance. Thanks for your honest review. Hope your future Experience with Swiss will be better, because I know Swiss is better than that.
Thank you for your kind words! It's great to hear that you appreciate the information and guidance provided, especially regarding business class seats and the critical details for your flights. As you continue to grow and enjoy more luxurious travel experiences, it's important to stay well-informed and make the most of your journeys.
We love your channel, Dan! I'm thrilled that you reveal the options for business class seats. As we continue to expand our travels, we're eager to treat ourselves to the comfort of business class. Your expertise and attention to detail have made flying a truly enjoyable experience for us. We rely on your channel as our go-to reference and encyclopedia for planning and mapping out our trips. Thank you for being an invaluable resource in our travel adventures!
Safe and enjoyable travels!
At first I thought this review was overly negative until I flew in their business class on a transatlantic flight. The food/beverage service was incredibly rushed on an 11 hour flight with no courses and no pre meal beverage service. The seat was uniquely uncomfortable...I actually wound up with a hematoma from sleeping in lay flat and enduring this bar poking in to my side as I tried to sleep...so not only was it a miserable experience but I had a big medical bill to boot!
I’m traveling for the first time on Swiss from Zurich to DC. Are they safe? Are their pilots good? I’m a fearful flyer hence why I’m asking.
Love your sarcastically wrapped criticism about your flight experience- you had me laughing. Seriously, I have never flown Swiss Air and looks like I won’t race to book a flight on them anytime soon. Thanks for an entertaining review!
I had the pleasure of flying with Swiss a few times from EWR-ZRH-PMO. From EWR-ZRH the crew was very friendly and the food was great for economy. Although I thought the IFE was very limited and outdated, the great food, real silverware and actual pillows made up for it. Would definitely fly with them again and can’t wait until they roll out the A350 as they had mentioned would be coming in 2025 I believe.
Did BOS-ZRH 2 years ago on the 330. The lounge in ZRH was really nice , feel asleep on one of those zero gravity loungers. The seat was most likely a bit better than 2 years on , but not the best. i was actually told that the foot space is smaller on the throne seat?? The food and service on board was great. Like you I got a bit peckish and they brought me a cold meat sandwich , luck of the draw.
Shade shade shade across the board! 😂 love the sass in your recent videos!
Hi Dan, Long time lurker, first time commenter. I love your videos. You have a great sense of humour. I would love to see you fly LOT Polish Airlines in Business Class and see your comparing it to SWISS, Lufthansa, and SAS
Flew the overnight Swiss flight in business class from Dubai to Zurich is even worse. The night lights are way too bright. They skimp on the food by offering a “bistro menu”. I wanted some soup which was on the menu. It turned out to be powdered and they didn’t mix it properly. There were powdery chunks in the cup!
This video is such a far cry from the Dantorp days. Love your videos!❤️✈️
I wish I saw this review prior to booking a business class flight from Zürich to LA on Swiss Air…. That was a complete waste of money… staff was nice and friendly, but that was it… embarrassing
Went to NYC with this exact same plane. Had the impression I was flying Air Koryo lmfao.
Keep up the good work, I love your videos!
Love you Dan! Thanks for your great reviews. Regards from NL
Dan, hard truth about level of service, products and equipment is not negativity. you put comments in "kindly, edged" fashion is delicate enough. Folks watch your vlogs for reason-understand a product without having to live through it to tell about it and to gain another perspective. We avoid the Euro and N America based carriers at "reasonably so" all cost.
Thank you and your partner for sharing you flight here.
Funny you should compare it to a Holiday Inn Express. The beds at the Luzern Holiday Inn Express are uncomfortably hard. But the hotel claimed it was normal. They must not use their own products.
Last year i flew with Swiss from Zurich to Athens return, we left on time which was great. I was lucky i had 3 seats to myself on the flight to Athens.
I agree the business and first class of „Swiss“ is mediocre at best. The Business Lounge for short distance flights in ZHR is much worse than the one you visited btw.
From a Swiss citizen: please don’t confuse „Swiss“ with Switzerland. It’s a German company belonging to Lufthansa and as all German products they are sturdy and mediocre. Cars as well as airlines and appliances and and and. Is unfortunately not easy to avoid Swiss when you are living in Zurich .
Dan- is it just me or does the Business Class seat not very wide or roomy? It sort of looks like an economy seat with bonus items built around it.
Great video as always but I think your experience might not have lived up to your expectations because the Airbus A330 is an old aircraft.
Anyway,keep it up.
Last week I got really lucky and got a business class Dubai to London City trip for only £200 ish more than Economy. Was no where near as good as Gulf carriers but for that price... not bad.
Least favourite part was Zurich airport... unnecessarily complicated and whole "get your boarding card validated" to use the WiFi is ridiculous.
Lufthansa lounge in Dubai is really disappointing too, ended up using the Ahlan Lounge (loungekey)
Id agree Zurich airport is not great. I got 10 minutes in the Swiss lounge due to the long time from my previous flight. Flew Swiss 777 from ZHR to LAX, and then their E175 European Business from Manchester.
The 777 was niceish seat was really uncomfortable in bed mode in the throne at 6'4 but 1 meal and a side salad on a 12 1/2 hour flight. At least the crew saw me awake and made me like 3 chocolate ice cream cones and had some left over tea sandwiches from economy.
‘This flight shared the luxury of a holiday inn express’ haha
Good that Swiss is getting A350 and is also overhauling the whole Seats in the next years...really needed
And here I was excited to go on my first business class flight trip this weekend! I suppose forwarned is forearmed, but that's some extra miles+some cash I used I'll never get back... still, the lie flat/single person in a row might be worthwhile? Or should I be looking into the other side where they alternate?
The content of your Video was published in our most used swiss newspaper (20minuten). Your critics were nothing but the truth about the Swiss Business class 👍
This is so true 😅 I've flown Y between the US and Europe with Swiss, Lufthansa, and United this year. United wins on all accounts. I regret I was avoiding them for so long.
I’m surprised you didn’t find the remote for the tv. It’s there, under the armrest, so you can play games 😊
Flown on the 777 version's Swiss Business Class, and it was a more pleasant experience. I wouldn't bother with the A330 version - and it's a distinction you should mention.
SWISS lost my luggage a couple of years ago and they took zero responsibility .. thank god the airport located my luggage after a week (I had to spend a couple hundreds of euros to get new clothes and essential items as I was travelling) .. and SWISS compensated nothing .. the staff asked me to claim my own travel insurance...
i can't rmb which plane i was on, but i rmb the aisle seat having this door thing that i can slide out.
A seat priced at $2,000? OK, your journey did not originate from Zurich. Typically, for journeys starting in Zurich, a business class seat to Dubai tends to be more costly.
The seating arrangement is not ideal for taller individuals, especially those who prefer to fully extend their legs while sleeping. I recall an incident from a few years ago when I inadvertently pushed out the panel in the foot area during my slumber. The passenger in front of me got the unexpected opportunity to check my socks for any potential holes! 😱
That's weird, I just saw a business flight from Swiss Air from AMS to DBX with a stopover in Zürich for 1331 EUR.
@@thomasdemoor874 That's another journey that doesn't start in Zurich.
Amazing video as always Dan! Whenever I’m looking for a good review of an airline, my first choice is you.
Just asking, could you make a new updated review on Iberia’s economy class? Last time you flew them was 2 years ago I think, and I’ve heard a lot has changed since the pandemic. Plus, me and my mom are planning to go on Iberia for summer vacation 2024 to Spain, so I would like to see your new opinion on Iberia.
Thank you! I'll see if I can fly Iberia sometime soon🙏
What is the app or website you use to show the planes that are lined up on the tarmac?
Looks like flightradar
Well, I fly Swiss Business Class many times and I can not agree to this video. Of course there are points to improve. But when I compare to other carriers Swiss business class is good. Depending the mood of the crew ;) BUT what I really like about the business class seats is, that they automatically inflate and deflates the seat cushions so that you always sit comfortable. Other carriers don't have this cadget. But sorry... if you can't find the business class check-in at Zurich airport then I don't know what you do at a really complicated airport. ;) At Zurich it's so easy to find its way.
I do not fly long haul very often, most of my flights take place in Europe. The only thing I have to say is that Swiss should reintroduce a full service on board, in all classes. Even if you fly for one hour and only get a napkin, a tomato juice and peanuts it means to me that you are not flying on a low cost.This food to purchase strategy probably comes from the US and I try to avoid such flights since it is not my world.Since I often regret past things (12 hours flights without IFE would still be ok for me...and probably only for me), I would love to see a bit more tradition coming back.
I much prefer a nice choice for purchase rather than some “free” dry sandwich…
Hey Dan, any difference between the senator & business lounge in Zurich? I’m a star alliance gold flying J from Zurich to Boston. Just looking for less crowded lounge to sit around before our flight . 🙏🏻
In senator lounge, you'll get a complimentary personal lobbyist.
On my flight from Geneva to NY the food was the best I’ve ever tasted in the air. The rest was sub par. Exactly your experience.
I think you have not much expirence with long haul flights? Because Swiss is much to expensive for what you get… i had also horrible expirence with Swiss.
Hi Dan
Is the A330 Used for longer flights to Bangkok 11/12 hrs !
The problem with having business and first is that you can’t make the seat too great in business because if you do, people will not see the point in booking first. Delta One on the A359 is just like BA First on the A388, it’s the ground experience that separates the classes and the concept just seems weird to me
The Zurich check in is confusing, with poor signage. I love that lounge.
Go to Zurich for work a few times a year from NYC, refuse to take Swiss due their subpar seat - in contrast to United Polaris which is far more private and comfortable (tho with a so so soft product).
As far as I can see, the soft product and catering is between ok and good, better than LH by far but LH isn't the European benchmark anymore. What the LH-group in general has missed badly is investing into the hard product of the widebody fleet, despite constantly being delivered with new aircraft. Allegris should have been introduced 5 years ago already, in a retrospective. Well, simple to say this now, but let's be honest: Once Allegris is fully implemented it will be dated already when I see what JAL has announced this week..
I love your reviews you should definitely try edelweiss air (long haul) 🇨🇭 I remember I got metal cutlery in economy! and the food was great. Their business class is a bit better than the Swiss a330 business class.
This can not be… sorry but when was it? 30 years ago?? The food in swiss specialy in Eco is really not good and always the same…
@@Edi-g3y I am talking about edelweiss not Swiss
I've been to 106 countries, all continents and 97 different airports... how many have you been to Dan?