Even before calling you already know you are about to run in circles talking to some stupid phone tree. I don't know why companies insist on having phone trees for customer service when 99% of the time they are just annoying.
Nah their whole purpose is to make you THINK they want to help while redirecting you so many times that you get frustrated and hopefully give up so they don’t have to do their job 😂
you seem to be under a false impression, their purpose isn't to help, it's frustrate and exhaust anyone who calls them for any purpose that isn't "giving them more money right now"
What needs to be remembered is that companies do this ON PURPOSE to make you as annoyed and frustrated as possible as to try and get you to drop the issue or decide its not worth it. It doesnt have to be like this.
@@ArifRWinandar Yep. I had that issue with Planet Fitness. Eventually I just called their corporate number and also emailed them the same message - "My name is XYZ, your company has received multiple requests in writing and over the phone to discontinue my membership. If another bill is received, we will issue a chargeback from the bank and next communications will be through my legal representation." I did not receive another bill.
@bobbyshewan4229 it's less being lazy and more saving money. If you cut down the number of customers who make it to a representative, you're cutting the number of representatives you need on payroll. They do some math to see what the cutoff is from a loss in customer loyalty and repeat purchasing to the minimum number of staff required to make the most effective cost cutting practices. This applies to wait times as well. When I worked at a bank like 10 years ago they calculated an average 50 minute wait in conjunction with their annoying machine prompts was the ideal combination for savings at the time. the other guy is right, it doesn't have to be this way.
FedEx customer service ivr does that. It goes "I'm sorry, but our live agents won't be able to tell you any additional information on your package. Good bye" like I'll be the judge of that just transfer me!!! @@ryno4ever433
Im relating to this video on a spiritual level ESPECIALLY after that first "Speak to a representative" 0:10 I do the same shit lmao like get this bullshit AI voice bot off here, and bring me a real human.😂😭
You know the customer service is bullshit when even the guy who works in customer service relates to this. Although I imagine it's just as exhausting for you to deal with the people hating customer service.
@@gurvmlkYup. A frustrating IVR means that a high percentage of customers that actually reach an agent will also be frustrated, irate, difficult to assist. Call center agents want things to work smoothly because it makes their job easier too.
@@gurvmlk im not the original poster but i also work in customer service. You would be surprised how many times we literally cant do anything because the supervisors said no. Plus that and policy will screw the customer every time. More often than not, i even find myself disagreeing with the policy and i have to find a way to still try and explain it in a positive way. Policy should be a guideline but not a hard rule. There should be wiggle room.
@@gurvmlkI haven't done customer service in a long time, but the last place I did work at, if a customer asked for a representative in the beginning, they were forwarded to one of the new hires. In their mind, someone who wasn't willing to answer some questions to get better help would likely be the first to hang up out of frustration, and they were going to have to wait to be forwarded to different departments anyway since they couldn't know what the problem was before talking to the customer, so I guess it was just "outta sight outta mind". They never once questioned if putting the freshest faces with the least confidence on the front lines against the least patient clients was one of the many reasons their hires barely lasted a few months before finding someplace better. Guess it's too much work to think about your policies ceitically. I'm just glad I finally got out lmao.
It *is* bad on purpose. They don't want to pay for the employees needed to help the number of people they are required to. And they definitely don't want to pay for repairs or replacements covered by a warranty or insurance agreement. It is designed to make you give up. And it was always about money.
It is bad on purpose. They don't want to pay for employees needed to help the amount of people they're required to & they definitely don't want to pay for repairs or replacements covered by a warranty or insurance agreement. It is designed to make you give up. It was always about money.
@@LueLucifer It is bad on purpose. They don't want to pay for employees needed to help the amount of people they are required to & they definitely don't want to pay for repairs or replacements covered by a warranty or insurance agreement. It is designed to make you give up. It was always about money.
My most recent experience with customer service was amazing. I called..and instantly got a person. Didn't have to dig though an automated menu at all. Shocked the hell out of me. He listened to my problem--and i did a terrible rambling job of explaining it--then he took care of it. He didn't forward me to another department or anything. Once all that was done he fixed another problem that I missed completely. It was by far the best customer service experience I've ever had.
Once I spent like ten minutes talking to a robot with severe brain damage till it gave up and said I could choose to talk to a human if I wanted as if that's not what I have been asking
And when you finally get to a human answering you, you end up getting placed on hold or transfer over with 40% chance of call disconnecting. Forcing you to repeat the incredibly tedious process.
This is so damn relatable! Customer service menus should just let you jump to a representative or agent at the start of a call instead of spending minutes throughout the menu and the long ahhs voice messages! 🤣
The worst part is right at the beginning some asshat thought it was a good idea to put infomercials like "Did you know you can do X Y and Z on our website. If you don't have reliable home Internet, you can download our app on Google Play store, or the apple store. With the app, you can go to your account, check your purchases, track orders, make new orders, and change your credit card information." Like I don't give af! Just get to the option menu already and stop padding for time!
As a customer service representative for cell phone-related service, I can confirm this is 100% accurate. By the time customers get to our reps (80% of which are in other countries), good chance they're motivated to take their business elsewhere.
Bro the way he said representative was so on point since i literally just did this before i watched this video. LITERALLY DEALT WITH TMOBILE RIGHT BEFORE THIS FUCKING VIDEO ONLY TO BE PUT BACK IN THE FUCKING TRENCHES.
I had a work project where I had to call into the customer service lines for a bunch of different companies for weird and unusual things that were never covered in their automated options. I felt this video from the bottom of my soul
And ghost busters!?… nah they getting him in the afterlife TOO
I mean, they probably will need the Ghostbusters after his encounter with the police.
Don’t know if it was intentional but spook is a term used to describe a specific person if you catch my drift.
He ain't makin' it out of this one
They really pulling up trying to spawn camp
💣🤣🤣🤣
hes already so done before he even called, he knew this would happen
I always put off calling CS because 90% of the time, it ends up being a pain.
It’s accurate to the truth
Even before calling you already know you are about to run in circles talking to some stupid phone tree. I don't know why companies insist on having phone trees for customer service when 99% of the time they are just annoying.
Did not expect seeing Dae's face in 2024
@@Callmekit_485wtf are you talking about
Their whole purpose is to help and they literally don't help with NOTHINGGG😭🙏
Nah their whole purpose is to make you THINK they want to help while redirecting you so many times that you get frustrated and hopefully give up so they don’t have to do their job 😂
you seem to be under a false impression, their purpose isn't to help, it's frustrate and exhaust anyone who calls them for any purpose that isn't "giving them more money right now"
Nope.
IVR's purpose is to piss you off so much that you'll just give up and live with it.
Double negatives are even worse typed out
nah
1:47 Bro called in the whole multiverse for one threat 💀😭
Bro just wanted some help 😭🙏
Why do kids on RUclips always use "bro" and "💀😭"?
@@BobSockTwo bro I have no idea why 🙏😭💀
@@BobSockTwo ong bro like why do they do that💀😭
@@BobSockTwo Brainrot 💀😭
What needs to be remembered is that companies do this ON PURPOSE to make you as annoyed and frustrated as possible as to try and get you to drop the issue or decide its not worth it.
It doesnt have to be like this.
It's like how companies would make the process of ending memberships and subscriptions confusing
It does apparently since these mfs wanna be lazy😔
I think they just passed a law to outlaw these kinds of practices. Let’s hope the new administration doesn’t overturn it. 🙄
@@ArifRWinandar Yep. I had that issue with Planet Fitness. Eventually I just called their corporate number and also emailed them the same message - "My name is XYZ, your company has received multiple requests in writing and over the phone to discontinue my membership. If another bill is received, we will issue a chargeback from the bank and next communications will be through my legal representation."
I did not receive another bill.
@bobbyshewan4229 it's less being lazy and more saving money. If you cut down the number of customers who make it to a representative, you're cutting the number of representatives you need on payroll. They do some math to see what the cutoff is from a loss in customer loyalty and repeat purchasing to the minimum number of staff required to make the most effective cost cutting practices. This applies to wait times as well. When I worked at a bank like 10 years ago they calculated an average 50 minute wait in conjunction with their annoying machine prompts was the ideal combination for savings at the time.
the other guy is right, it doesn't have to be this way.
I felt that first “REPRESENTATIVE” deep in my soul
REP-RE-ZEN-TA-TIVE
REP-RE-ZEN-TA-TIVE
Bro said “and the Justice League and the Ghostbusters” I’m dead💀
That's why the Ghostbusters, so they get you in the afterlife too
But when then there’s trouble, you know who to call
He is too 😂😂😂
@@joeker5208 aint that teen titans
@@dis4891 "from their tower they can see it aaaaalllllll"
- -not- Ghostbusters
yo one time a robot told me i wasn’t allowed to speak to a representative. i have never wanted to stage a revolution more than
@captain_birdfaced Why weren't you allowed? What's the context?
This is why we don't use clankers for anything beyond menial labor.
FedEx customer service ivr does that. It goes "I'm sorry, but our live agents won't be able to tell you any additional information on your package. Good bye" like I'll be the judge of that just transfer me!!! @@ryno4ever433
@ninyaninjabrifsanovichthes45 this is the first time I've heard the "clanker" slur out in the wild and I'm all for it 🤩
@@ryno4ever433
He is lying. This never happened.
“Sorry, we couldn’t catch that response”
Bro bout to catch these hands 😤💪💯
Representative: But we caught that one.
bro boutta catch the table cause im going to throw it there
"we take these threats very seriously sir"🤣🤣🤣
😂😂
Im relating to this video on a spiritual level ESPECIALLY after that first "Speak to a representative" 0:10 I do the same shit lmao like get this bullshit AI voice bot off here, and bring me a real human.😂😭
Sorry, the humans have been replaced by artificial intelligent humanoid robots.
I'm*
Try dialing #0. I've noticed it tends to work to get straight to a rep for insurances and pharmacies at least
😂
Accurate. Those things detect what it wants to hear come out of your mouth.
“Did you try turning it off and turning it back on again?”
Nahhhhhhh🙏🏽😭
To be fair, a lot of people don’t try that before assuming it’s broken lmao.
“i understood that reference”
Try unplugging it and plugging it back in?
@@omarsonmarz
Goat activity🤝
"....And the Justice League...and Ghostbusters"
Damn bro gonna pack up his body and his spirit
Nah he caught me off guard when he said the Justice League
were you not surprised about the damn ghost busters bro
Custom Service advocate when Employee Disservice walks into the room
@NebulaEclipse_ "Employee disservice" that's just unreasonable customers
The instant "speak to a representative" is off to a good start😂
This is so real… I hate these bots bro… they could at least make it hear accurately! LOL THE POLICE PART THOUGH CAUGHT ME OF GUARD 😂
They really do me trifling on any and all details.
That twist was peak, the only time Customer Service actually did anything 😂
1:43 Cooked.
1:49
Real
My man racking up Ops like he’s catching Pokémon.
As a customer service chat agent, I totally get this, lmao. 😂
You know the customer service is bullshit when even the guy who works in customer service relates to this. Although I imagine it's just as exhausting for you to deal with the people hating customer service.
@@gurvmlkYup. A frustrating IVR means that a high percentage of customers that actually reach an agent will also be frustrated, irate, difficult to assist. Call center agents want things to work smoothly because it makes their job easier too.
@@gurvmlk it's sad how much of an unpleasant experience it is for literally everybody involved
@@gurvmlk im not the original poster but i also work in customer service. You would be surprised how many times we literally cant do anything because the supervisors said no. Plus that and policy will screw the customer every time. More often than not, i even find myself disagreeing with the policy and i have to find a way to still try and explain it in a positive way.
Policy should be a guideline but not a hard rule. There should be wiggle room.
@@gurvmlkI haven't done customer service in a long time, but the last place I did work at, if a customer asked for a representative in the beginning, they were forwarded to one of the new hires. In their mind, someone who wasn't willing to answer some questions to get better help would likely be the first to hang up out of frustration, and they were going to have to wait to be forwarded to different departments anyway since they couldn't know what the problem was before talking to the customer, so I guess it was just "outta sight outta mind".
They never once questioned if putting the freshest faces with the least confidence on the front lines against the least patient clients was one of the many reasons their hires barely lasted a few months before finding someplace better. Guess it's too much work to think about your policies ceitically. I'm just glad I finally got out lmao.
Bro gave us a 10 second window to reflect on the video we watched
The best punchline of this video is the idea that any human being would exist behind the phone.
We exist. We'd likely prefer not to, but we're there and taking calls.
Having to call customer service is grounds for a crashout sometimes. Like it's bad on purpose I swear
It *is* bad on purpose. They don't want to pay for the employees needed to help the number of people they are required to. And they definitely don't want to pay for repairs or replacements covered by a warranty or insurance agreement. It is designed to make you give up. And it was always about money.
It is bad on purpose. They don't want to pay for employees needed to help the amount of people they're required to & they definitely don't want to pay for repairs or replacements covered by a warranty or insurance agreement. It is designed to make you give up. It was always about money.
@@LueLucifer It is bad on purpose. They don't want to pay for employees needed to help the amount of people they are required to & they definitely don't want to pay for repairs or replacements covered by a warranty or insurance agreement. It is designed to make you give up. It was always about money.
"And the justice league...aaaand the ghost busters" 😂
My most recent experience with customer service was amazing. I called..and instantly got a person. Didn't have to dig though an automated menu at all. Shocked the hell out of me. He listened to my problem--and i did a terrible rambling job of explaining it--then he took care of it. He didn't forward me to another department or anything. Once all that was done he fixed another problem that I missed completely. It was by far the best customer service experience I've ever had.
When the world needed him most.
He got jumped by customer service
I’m loving that his skits are starting to feel like the classics again
“And the Justice League, and the Ghost Busters”
Bro’s taking your life and arresting your soul
Its crazy that i'm at work doing a customer service job while watching this video instead if helping people😂
Is this why they have people wait 30 minutes for a agent? XD
"And The Justice League"😭
"And Ghostbusters"
Pulling out Justice League and Ghost busters is wild asf🤣
I have been watching you since 2019!!! And you are still this funny!! Love your videos!
" And The Justice League And GhostBusters" 😂😂😂
Customer Service is code for "Free Frustration"
He got me with the Justice League and Ghostbusters
Once I spent like ten minutes talking to a robot with severe brain damage till it gave up and said I could choose to talk to a human if I wanted as if that's not what I have been asking
And when you finally get to a human answering you, you end up getting placed on hold or transfer over with 40% chance of call disconnecting. Forcing you to repeat the incredibly tedious process.
@@popenieafantome9527Oh my God this. Absolutely hate this
This is so damn relatable! Customer service menus should just let you jump to a representative or agent at the start of a call instead of spending minutes throughout the menu and the long ahhs voice messages! 🤣
The worst part is right at the beginning some asshat thought it was a good idea to put infomercials like "Did you know you can do X Y and Z on our website. If you don't have reliable home Internet, you can download our app on Google Play store, or the apple store. With the app, you can go to your account, check your purchases, track orders, make new orders, and change your credit card information."
Like I don't give af! Just get to the option menu already and stop padding for time!
NOT THE GHOSTBUSTERS 😂😂😂😂😂
"You have chosen to purchase our product in bulk."
That would have me go off too. 😂😂
Not the justice league 😭💀
Everyone tough til the Ghostbuster roll up
THE JUSTICE LEAGUE!?
“GHOSTBUSTERS”
Bahahaha 🤣🤣🤣
He had me at Justice League 😂
Lmfao, not "and ghost busters", 😆😆🤣🤣.
No lies told in this video. Straight up no chaser!
The Ghostbusters of the Law are coming!
...and the Justice League, AND the Ghostbusters." Shit got real at the end there. 😱
Justice league😭 then the Ghostbusters for when he's gone😂
0:23 What song is this? It sounds so familiar
Ikr
He uses it in like 90% of his vids
I think it’s impossible to find out what song it is. I spent like 30 mins on it 😔
Yall know Stampy? Idk might be trippin
It feels like from zelda
I lost it on " and the justice league"😂
Omg, this is just Verizon customer service, It is literally all automated and cycles around and around
Dang they waiting till he die to get him again with Ghostbusters 😂
THE RETURN OF THE KING!
"And Ghostbuster..." 😂👻
Sony be like
They gonna make sure he locked up even after death 😂
and in case you were wondering, no they will NOT improve their website so self-service becomes viable
The way this man facial expressions change in his skits is unmatched 😂💯🔥
they called the whole avengers on him 😭💀
Funny cuz they mentioned everyone EXCEPT the Avengers 😂
You mean the Justice League?
As a customer service representative for cell phone-related service, I can confirm this is 100% accurate. By the time customers get to our reps (80% of which are in other countries), good chance they're motivated to take their business elsewhere.
My goat is back
How I felt calling Chipotle cuz they F'ed my order. Yoooo the Justice League and ghost buster sheesh
Only thing customer service serves is a DAMN MIGRAINE BRO😭😤
nah even his ghost aren't escaping 💀
Bro never fails to deliver
“….and ghost busters” 😂😂😂
This one felt like a very recent, fresh wound for Caleb.
The ghost busters to make sure he can’t haunt anyone 😂😂😂😂
Hi
I like how the customer service has access to the entire multiverse to call the justice league and ghostbusters
Those answering machines be on sum bull fecal
Dang, the Justice League? Oh I know Batman is ready for some Arkham beatdowns
Half the time they don’t even pick up🤣
Fr though it do be like that
"...and Ghostbusters"
lmao!
I can't STAND customer service 😭🙏🏾
They got the Justice League AND Ghostbusters coming.
It is always the most convoluted, backward, annoying process to get help on anything with Customer Service.
Even the justice league 🤣🤣🤣🤣
s
You’re first
You know sh*t is going down when the Ghostbusters are pulling up
The Justice League part caught me off guard. Cracked me up!
The Ghostbusters were sent because they knew he was gonna be dead after everything that came before.
I felt this on a spiritual level.
And the Justice League bro! 😂
Called ghostbusters in case he takes himself out so they can catch his spirit before it escapes the premises
LOL. And ghost busters. XD If it doesn't take me to an agent when I first ask for it then I just press '0'. Almost always works.
Add the 2 hunting bros sam and Dean 😂😂. Local fire department.
Only channel I press Like before I even see the thing. ⭐️⭐️⭐️⭐️⭐️
“Let’s try a different method.” We all heard that before and the new method is worse than the one before.
Man, the take threats so seriously they call the ghostbusters, like damn
*Later in Arkham Asylum*
Joker: So why are you in for?
Caleb: I called Customer Service.
1:25 *6354 Boardfish Road* 😐🫥
Bro the way he said representative was so on point since i literally just did this before i watched this video. LITERALLY DEALT WITH TMOBILE RIGHT BEFORE THIS FUCKING VIDEO ONLY TO BE PUT BACK IN THE FUCKING TRENCHES.
I had a work project where I had to call into the customer service lines for a bunch of different companies for weird and unusual things that were never covered in their automated options. I felt this video from the bottom of my soul
Bro dropped another masterpiece and will be gone for another 1000years I swear calebcity is a legend😂😂😂
Justice league for 1 regular ahh dude is next level insanity
Sending the Justice League is crazy work 😂🤣😂