I.T Help Desk : What To Expect On Your First Day

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  • Опубликовано: 6 июл 2024
  • What to expect in your first day as I.T
    Instagram @202winkproductions

Комментарии • 1,4 тыс.

  • @NAIPOIHTEBoi
    @NAIPOIHTEBoi 2 года назад +845

    why are other day in the life like this get straight to the point and help new IT professionals actually know the REAL day in the life not that watch me eat and take a shower stuff GREAT work subbed will look forward to more IT videos from you!

    • @202WinkProductions
      @202WinkProductions  2 года назад +31

      More to come soon! Thanks for watching

    • @supercoolmunkee
      @supercoolmunkee 2 года назад +23

      Most day in the life videos on RUclips has been coming from a point of view of a software programmer. I am currently trying to get a long term role with at least two to three years of experience in IT. Once I land a role, I might make my own day in the life of an IT with no bullshit that I think a lot of folks would appreciate. One does not need to see someone waking up, showering, or eating, which everyone does not need to know. Just for the love of god, show us the day in the life from a "professional" point of view. I do not need to know your personal routine. Sheesh. Some people.

    • @202WinkProductions
      @202WinkProductions  2 года назад +21

      @@supercoolmunkee yes the personal routines be killing me, thanks for watching

    • @supercoolmunkee
      @supercoolmunkee 2 года назад +1

      @@202WinkProductions ♥

    • @latinace1981
      @latinace1981 Год назад +2

      @@202WinkProductions what certificates did u aquire? Obviously A+.

  • @Louisianish
    @Louisianish Год назад +110

    I HATE how 90% of RUclipsrs spend half their "day in the life" videos brushing their teeth and making coffee. 🙄 The second I see a damn alarm clock, I know where the video is going, and I click away.
    THIS, though, is real quality content and really informative! Thank you so much!!

  • @GreyFox405
    @GreyFox405 8 месяцев назад +76

    Humble beginnings this is where a lot of us start. Good luck to everyone entering the field.

  • @christaylor86
    @christaylor86 Год назад +74

    You've got the most chill, no BS personality of anyone I've seen in one of these videos.
    Brilliant work, thank you. I hope all's going well nowadays, too!

    • @202WinkProductions
      @202WinkProductions  Год назад +7

      Thank you for watching ! Much love and appreciation , I try to keep it straight to the point

  • @lookingfortheway8432
    @lookingfortheway8432 Год назад +330

    I've been in IT for over 10 years and after watching this I gotta say that you are the real MVP. This was great and spot on. My son is hoping to get his first help desk job soon and he sent me this video. I think you did awesome explaining everything.

    • @202WinkProductions
      @202WinkProductions  Год назад +18

      Thank you both for watching , I’m glad this video can help! Much love appreciation! Best of luck to your son on his journey 💯💯💯

    • @dannyright395
      @dannyright395 Год назад +1

      I got a question

    • @lookingfortheway8432
      @lookingfortheway8432 Год назад

      @@dannyright395 what's your question?

    • @202WinkProductions
      @202WinkProductions  Год назад

      @@dannyright395 ask

    • @dannyright395
      @dannyright395 Год назад

      @@202WinkProductions do you have a linked in if so i wanted to add you on there and get your perspective on my resume? and next question kind of a goofy one but i had a scatpack and just tryna get to the next level and its kinda a personal question but do you think you could afford to finance a hellcat with an it job? im almost done getting my certificate and and i am looking into entry level and internships in desktop support

  • @arikares
    @arikares 6 месяцев назад +17

    i know to some people this will sound silly but to me this video is everything. seeing another woman of color in IT is incredibly inspiring, keep doing your thing!

    • @202WinkProductions
      @202WinkProductions  6 месяцев назад +1

      Thank you, the whole reason I made it is because I saw nobody that looked like me talking about it

  • @DeeRain13
    @DeeRain13 7 месяцев назад +59

    i’m two classes away from my A+ cert which i’m expecting to start job hunting for an entry level helpdesk job. this video has helped calm me down a little and it’s also great seeing someone that looks like me in this space as well! thank you!

    • @202WinkProductions
      @202WinkProductions  7 месяцев назад +14

      Yes seeing someone that looks like you definitely helps, its part of the reason why I made it. Thanks for watching!

    • @user-ku6if6mp8s
      @user-ku6if6mp8s 4 месяца назад +2

      How long did it take you?

    • @smnomad9276
      @smnomad9276 2 месяца назад +1

      I'd advise you to add these three certs: Google cyber security certificate, Security+ and eJPT. You can get them all in 6 months, you'll double your current salary if you already have a job and if you don't they'll help you get one.

  • @njbrad007
    @njbrad007 2 года назад +346

    Great video. Way more informative than a lot of the "professional" videos. It's good to see you so straight up excited about the job. Always take notes about things you learn. The act of writing puts it in your memory. Even if you don't remember the details, you will remember that you wrote it down. A "let me check my notes and get back to you" is much better than floundering, with a user on the line.

    • @202WinkProductions
      @202WinkProductions  2 года назад +11

      Thanks for watching

    • @lopezfam7317
      @lopezfam7317 Год назад

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Год назад +1

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

    • @gickygackers
      @gickygackers 10 месяцев назад +5

      this is professional because it's real.

  • @mone4988
    @mone4988 7 месяцев назад +11

    I came to you for my first interview. I nailed it and got hired within a week and skipped the 2nd interview. Thanks for the confidence help! I really like my job and everyone I work with is super chill and I love what I do!

  • @snufflebunny539
    @snufflebunny539 10 месяцев назад +208

    2 years later, this video is a life saver. I'm absolutely terrified of starting work after leaving college and this is really really helpful to physically see what you would be doing. 10/10

    • @ZainAli-xp6sy
      @ZainAli-xp6sy 10 месяцев назад +1

      Can you please tell me if it was easy to get a job

    • @snufflebunny539
      @snufflebunny539 10 месяцев назад +5

      @@ZainAli-xp6sy soon as I get a job I'll tell you but it's month 2 so far.

    • @ZainAli-xp6sy
      @ZainAli-xp6sy 10 месяцев назад +2

      Good luck bro i hope u get it soon and become successful

    • @ZainAli-xp6sy
      @ZainAli-xp6sy 10 месяцев назад +1

      I recommend going to a recruiter

    • @alexha2884
      @alexha2884 10 месяцев назад

      @@ZainAli-xp6sywhat website to find one?

  • @DefinitelyNotDavid1
    @DefinitelyNotDavid1 8 месяцев назад +8

    Damn this is pretty real, I'm too used to "day in the life of a new IT PROFESSIONAL where they eat breakfast, work out do like 30 seconds of work eat then go home and do their nightly routine lmaoo almost 0 thing job related explained. I appreciate you putting out real content!

  • @mohammadislam2324
    @mohammadislam2324 2 года назад +118

    This video is wayyyyh too crucial for us IT newbies.

  • @traolin5877
    @traolin5877 7 месяцев назад +12

    Aww, the nostalgia, lol. Thanks for this. Makes me remember my first helpdesk role

  • @QueenNSim
    @QueenNSim Год назад +36

    Just passed my IT service desk interview yesterday 🥰 SOO EXCITED! Im sitting here watching every video I can before my first day lol

    • @202WinkProductions
      @202WinkProductions  Год назад +6

      Congratulations & best of luck on your journey !

    • @lopezfam7317
      @lopezfam7317 Год назад

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Год назад

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

    • @CryptoCraver
      @CryptoCraver Год назад

      Hows it going?

    • @Kwayjaye
      @Kwayjaye 10 месяцев назад

      Congratulations

  • @christopherroche5700
    @christopherroche5700 7 месяцев назад +7

    Outstanding video. Straight to the point, no prolonged intro because you want to hear yourself speak, no vague BS meant to get people to buy a course, just someone making a video on what exactly to expect. A+

    • @202WinkProductions
      @202WinkProductions  7 месяцев назад

      Much love and appreciation! Thank you for watching.

  • @nickrafacz6313
    @nickrafacz6313 6 месяцев назад +17

    Awesome video, i'm in school for cybersecurity atm and am looking into help desk positions to put experience on my resume. This is exactly the kind of stuff i've been searching for but even big name IT channels fail to give a "matter-of-fact" look into what the job is like. Thank you for cutting through the BS and getting right too it. Really appreciate it.

    • @202WinkProductions
      @202WinkProductions  6 месяцев назад +1

      Go for it! Check out my Helpdesk playlist

    • @BiscayneBarbie
      @BiscayneBarbie 4 месяца назад

      Same I asked my current job can I volunteer with help desk over summer while I study for my security + so when I graduate in Dec I can leave the case management field until I find a Cyber job

  • @GoodJobScott
    @GoodJobScott Год назад +85

    Never knew people call the help desk for the most simplest task. At my job we only get tickets when its a regional/server issue. But great video. Straight to the point, details of what your role is. You are going to go far in life. Thank you!

    • @JJFlores197
      @JJFlores197 Год назад +27

      You'd be surprised. I work in school tech support. I have had a very large number of tech "emergencies" where the issue turned out to be that the power strip wasn't plugged into the wall, the power switch was turned off or the teacher didn't know how to push the power button. I've also had plenty of times where the teacher inadvertently changes the video input on their projector/SMART IFP and doesn't know how to change it.

    • @202WinkProductions
      @202WinkProductions  Год назад +6

      Thank you and thanks for watching

    • @lopezfam7317
      @lopezfam7317 Год назад

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Год назад

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

    • @angrysocialjusticewarrior
      @angrysocialjusticewarrior Год назад +8

      I thought the reason for this was because non tech people are always expressly forbidden from meddling or tempering with equipment whenever they have an issue. If something is wrong, they should not assume that its something simple that they can fix, they should always call tech first. Last thing they want is to be blamed for making a small technical issue into a major disaster just because they tried to fix it themselves.

  • @KevtechITSupport
    @KevtechITSupport 3 года назад +121

    Awesome video. Keep up the good work. Going to share this with new techs.

    • @202WinkProductions
      @202WinkProductions  3 года назад +31

      Thanks a lot💯, your videos actually helped me a year ago

    • @donaldd.winner7630
      @donaldd.winner7630 3 года назад +12

      you're the best @kevtech IT Support

    • @HiPh0Plover1
      @HiPh0Plover1 2 года назад +3

      she a straight triple og

    • @lopezfam7317
      @lopezfam7317 Год назад

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Год назад

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

  • @kwilsonmg
    @kwilsonmg 10 месяцев назад +11

    I don’t really know why I clicked on this video, I guess it was for the nostalgia. I’m one of the folks who was the “steve”, but have since moved on to other (more specialized) things. I wish you the best of success and am glad to read from others’ comments that they found this video helpful!! I wish I’d seen stuff like this when I’d started. You provide some good advice.
    Help/service desk can be a really rewarding experience, especially with the dopamine hit of solving a problem or closing your oldest ticket, and is a good introductory position to the world of IT. From there, you can branch out in a variety of different directions as opportunities arise that suit your interest.

    • @C9Kreal
      @C9Kreal 10 месяцев назад +1

      As a new grad I am trying so hard to get in. It's difficult but I won't stop trying

    • @202WinkProductions
      @202WinkProductions  9 месяцев назад +2

      Much love and appreciation, guys like you and him make it easier for others. Thank you for your words !

    • @202WinkProductions
      @202WinkProductions  9 месяцев назад

      Don’t give up

  • @Kayonfrom314
    @Kayonfrom314 2 года назад +60

    Can't thank you enough for this video. I finished my tech classes just a week ago and landed a job at a great company. I didn't want to go in a nervous wreck, so I came here to see what I'd expect, you helped out a lot and I really see myself doing great.

    • @202WinkProductions
      @202WinkProductions  Год назад +5

      Thanks for watching, I’m glad this helped ! Wishing you success !

    • @jmoneygaming400
      @jmoneygaming400 Год назад +4

      you went to college or took some courses ?

    • @202WinkProductions
      @202WinkProductions  Год назад +5

      @@jmoneygaming400 answer here ruclips.net/video/kb8sJUySjlw/видео.html

    • @lopezfam7317
      @lopezfam7317 Год назад

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Год назад

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

  • @kimberly2k
    @kimberly2k 5 месяцев назад +5

    2 years and 9 months later and this vid still clutch af, preciate you for the vid and actually giving us a day in the life type vid, when everybody wanna just show us that they make coffee lol

  • @klydeahmed4935
    @klydeahmed4935 Год назад +8

    This is very real video, thank you for this. It shows exactly what I went through during my first years in IT.

  • @Monte91
    @Monte91 6 месяцев назад +4

    You look young, seem alert, attentive, knowledgeable and motivated. Great job! Keep pushing, never stop pushing your mind, abilities and skills!!

  • @robertw9584
    @robertw9584 2 года назад +2

    Fantastic video! One of the better videos showing what is involved in a day of helpdesk.

  • @DeathMetalErik
    @DeathMetalErik Год назад +11

    Really appreciate you taking the time to make this video! I'm a few days away from starting a help desk role, totally new field for me. Your video was super helpful, to the point, and honestly calmed me down a bit, lol.

    • @202WinkProductions
      @202WinkProductions  Год назад +2

      Thanks for watching , I’m glad it could help. You got this !

  • @jlady89
    @jlady89 2 года назад +13

    Thank you so much for this very helpful and informative video! You are so awesome! I subscribed and I'm checking out your other help desk vids too! I was pretty nervous about applying to help desk/customer support positions, but you took a lot of the fear and mystery out of it. I also appreciate you actually "taking us to work" with you and not spending 10 minutes talking about what you're going to wear, what you're eating for breakfast, and driving to work, lol.

    • @lopezfam7317
      @lopezfam7317 Год назад

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Год назад

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

  • @philpurefoy4836
    @philpurefoy4836 2 года назад +65

    Great video, exactly what I was looking for! I start my first IT job this coming Monday and was really nervous but this calmed me down a little lol. Keep it up 👍🏿

    • @202WinkProductions
      @202WinkProductions  2 года назад +1

      For this was able to help you, thanks for watching !

    • @nigellewis2132
      @nigellewis2132 2 года назад +7

      How was it ? How did you get started?

    • @lopezfam7317
      @lopezfam7317 Год назад

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Год назад +3

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

  • @analienfromouterspace
    @analienfromouterspace 8 месяцев назад +1

    Awesome job, always a sign of relief when I see my I.T working to keep things up to date.

  • @shoey7100
    @shoey7100 9 месяцев назад +3

    I love how ol' boy comes asking for help at the beginning right after you say "put in a ticket and we'll get to it"

  • @gw646
    @gw646 9 месяцев назад +16

    I'm from England and I have been in the profession for 9 years and I must admit this was a very thorough and well articulated video especially for beginners wanting to break into the IT industry. Good job!

    • @202WinkProductions
      @202WinkProductions  9 месяцев назад

      Much love to England! Thank you for your kind words!

    • @jacobharris954
      @jacobharris954 8 месяцев назад +1

      I need this video because I am studying for my comptia now

  • @Herbfedlion
    @Herbfedlion 3 года назад +18

    I'm glad I found this. I was wondering what it would be like when I get my first position in I.T. Thanks for sharing.

  • @Zee-bk2nf
    @Zee-bk2nf Год назад +13

    Thank you so much for this video!
    I quit my I.T certification course because i was overwhelmed with the amount of information I was learning! But now after this video you encouraged me to continue learning!

  • @Christian.Knight
    @Christian.Knight Год назад +4

    Thank you! exactly as you said, I couldnt find any helpdesk videos here, I am considering applying for helpdesk job. Thank you for taking the time to walk people like me thru it. Wish you success in your IT career!

    • @202WinkProductions
      @202WinkProductions  Год назад +1

      Much love & appreciation ! Thanks for watching & best of luck on your journey

  • @campos-a17
    @campos-a17 9 месяцев назад +32

    This was a really cool and interesting video, although I've been in the IT field for a couple years now, it was still nice to see how everyone starts at, I also was super nervous on my first week, and I still get nervous when I have to jump in to look at something I've never done before. But the great thing about IT is that you are always learning! Keep the videos going! Really interesting!

    • @202WinkProductions
      @202WinkProductions  9 месяцев назад +2

      Glad you enjoyed it! And your so right !

    • @razraj_9854
      @razraj_9854 6 месяцев назад

      Do you think there is good salary growth in this field?

  • @femioyelola
    @femioyelola 9 месяцев назад +1

    This is the best video I've seen on YT on what a day of an IT Help Desk person looks like. Thanks for putting this together! You rock 100%

    • @202WinkProductions
      @202WinkProductions  9 месяцев назад

      Glad it was helpful! Much love and appreciation 💯💯💯

  • @sirjarko8762
    @sirjarko8762 3 месяца назад +1

    This video helps, I recently got hired onto a team with a bunch of new people in preperation for a big client for the company coming in. We sadly don't have the luxury of time and it doesn't help that just to get somewhat prepared we've only had a week including two public holidays which has resulted in some steps sadly been skipped. Our management who are wonderful have been working overtime with us to just try and prepare us. I've tried soaking in as much info as I can and this video helps to. My job is a mix of help desk and some more complex stuff.
    For those that prefer the digital approach One Note is your friend. Its seriously under represented and I strongly suggest it to anybody. When I go in tmro for Monday I'm going to be reading all of the notes I can that I have written down.

  • @Th3LonWolf
    @Th3LonWolf 3 года назад +3

    Kick ass video! I'm staring my new help desk position on monday so this put me as ease. Thank you and can't wait to see more videos.

  • @lonelygoner2012
    @lonelygoner2012 2 года назад +78

    getting a company to take a chance and hire you, thats the hardest part, trust me, im still looking but you are right, most of the people ive talked to they say they shadow someone at the beginning and then lil by lil you get to do things on your own. gotta keep practicing my active directory

    • @202WinkProductions
      @202WinkProductions  2 года назад +12

      Thanks for watching . Your right it’s about the company taking a chance. Took me two years basically to get a tech job

    • @aquariusbaby214
      @aquariusbaby214 2 года назад +1

      It took me 20 years to finally have someone take a chance on me and let me work in IT.

    • @DeiHarper9361
      @DeiHarper9361 2 года назад

      Where are you practicing active directory?

    • @wonrei
      @wonrei 2 года назад +1

      hi i have zero experience in IT but i just applied for any IT related internships. I failed so many some have 3 round interviews so I was very stressed but one company liked me and gave me a chance. I was lucky and thankful now I just shadow a lot of people in the company. i hope i can learn and grow more

    • @lonelygoner2012
      @lonelygoner2012 2 года назад

      @@wonrei good to hear. are you still shadowing people? are those people willing to teach or are you taking notes?

  • @jnelly3426
    @jnelly3426 9 месяцев назад +1

    Love your video. Very informative and really broke down a typical day and how people can get started. You’re sure to help so many people.

  • @tell1998
    @tell1998 2 года назад +37

    I know this is a year old video but I wanna say thank you for making this video, in college I did a little bit of student worker as a help desk (for a couple months until their budget ran out) and imo they didn't do a good job. When I got no help desk tickets I asked my bosses if they got something for me, they'll say no, and then when I sit around doing nothing because I'm waiting for a ticket or something to do (being new I didn't know what extra work I can do) I got yelled at so much that made me not want to do IT
    Then I worked at a courthouse for internship IT and I really had fun working as an intern. Now I work as a housekeeper at my local hospital because I'm going to college for IT and was nervous about getting into the help desk job. Thanks to you it made me want to start applying and less nervous

    • @johnmanrique5198
      @johnmanrique5198 Год назад +7

      Hey kid, just to let you know most helpdesk roles are like that. You will have bosses and co workers that will yell at you and make you feel stupid. Also you will have to deal with the clients you’re helping. It’s a very stressful job. But you just have to have thick skin and know how to defend yourself verbally.

    • @lopezfam7317
      @lopezfam7317 Год назад

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Год назад +1

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

    • @myboringbedroom
      @myboringbedroom 10 месяцев назад

      Amen @@lopezfam7317

  • @CTsaysHello
    @CTsaysHello Год назад +3

    Thank you for the video! Been nervous about applying since graduating, so I looked for videos like this so I could feel more prepared and maybe calm the nerves a bit. Very helpful

    • @202WinkProductions
      @202WinkProductions  Год назад

      Glad this video could help! You got this ! Thanks for watching !

  • @user-wt4cq7wh5w
    @user-wt4cq7wh5w 8 месяцев назад +1

    Your videos guided and helped me a lot last year before I started working as an IT Support, this really helped me a lot and looking back at your videos now, this is very accurate. Thanks!

    • @202WinkProductions
      @202WinkProductions  8 месяцев назад

      Great to hear! Thanks for watching . Much love and appreciation

  • @user-pp4ws3ue4t
    @user-pp4ws3ue4t 9 месяцев назад +2

    Thank you miss! Im 35 from the UK, im just doing my COMPTIA SECURITY+, im looking to get into the IT field, your videos are great honestly! Keep doing your thing! I wish i every success possible

  • @nothingleft08
    @nothingleft08 2 года назад +6

    I am glad I came across this, I'm trying to get my first IT job and this was needed. And it came at the perfect time.

  • @Malitubee
    @Malitubee 6 месяцев назад +3

    Thank you so much for this ! I swear you’re the goat for this, I’m in the process of changing my career and was looking for an entry level help desk job in IT, trying to make my way into cybersecurity. This gave me an actual idea of what I will be doing

  • @Brothererick1
    @Brothererick1 7 месяцев назад +2

    Nice! I appreciate your video this is going to be me in a few days. I just retired from the military and struggled to land my first IT role. The straightforward, noncinematic real work day of an IT professional was well executed.

    • @202WinkProductions
      @202WinkProductions  7 месяцев назад

      Much love and appreciation. I’m glad you’re transitioning into tech & thank you for serving the country 💯🫡!

  • @GrubKiller1177
    @GrubKiller1177 2 года назад +3

    This makes me really excited to start and it calmed my nerves to see what to expect

  • @SwiftyTheNinja
    @SwiftyTheNinja 9 месяцев назад +4

    Thanks for the video, it's nice to see differences in Help-Desk positions as I currently work Help-Desk but since we are a small team we take on roles that most Help-Desk Techs normally wouldn't. This is extremely beneficial since I am able to learn more and put myself in a better place for future promotions.
    Keep up the hard work and hopefully you have learned a lot more since thee time this video was posted.

  • @tymaketheworldabetterplace4247
    @tymaketheworldabetterplace4247 2 года назад +1

    Awesome Job. Keep up the great work. Sky is the limit for you.

  • @Bandit7tgirl
    @Bandit7tgirl 2 года назад +7

    Yeah Dell finally upgraded a little bit all over I see lol. Thank you so much for this video; this is the realest and informative video I've seen. I am deciding whether or not I am going the IT route because I was always one of the people to help with issues so I figure why not just join IT? I appreciate you. :)

    • @202WinkProductions
      @202WinkProductions  2 года назад

      Thanks for watching & best of luck on your journey . I love this field! I also have more videos on this.

  • @sourceeee
    @sourceeee 9 месяцев назад +21

    Wow, this honestly seems like an easier gig than my last two jobs, and just easier than I thought in general. Also looks like you have your own area in this job, I hate being surrounded by people who can look over my shoulders so that's awesome you have that (I was surrounded by coworkers in the cubicles in my old job lol). Job applications always try to make shit sound so much more complicated/intimidating than it actually is, so annoying. Thank you for being real about your processes

    • @Clariselol
      @Clariselol 9 месяцев назад +3

      yea in IT you usually are away from other people for reason that will become clear when u do the job :P Ive had support jobs where i had my own office now i basicly have half a floor of a building for me :P If you are tech savy and stress resistant its a cool job. I been doing it for 10 years and made good progression money wise.

  • @Thatgirlcherrybomb
    @Thatgirlcherrybomb 2 года назад +1

    Thank you for posting, I’m starting my journey soon. So I’m excited, and whatever questions, I have I’ll definitely reach out.

    • @202WinkProductions
      @202WinkProductions  2 года назад

      Thanks for watching , please do and best of luck on your journey 💯

  • @Jobskillshare
    @Jobskillshare 3 года назад +3

    Someone in our discord asked what to expect on the first day, your video is pretty good. Great job I am sharing it :)

  • @Meganthamac
    @Meganthamac Год назад +4

    Even a year later this is gold. I’ve done so many support/IT jobs but not exactly helpdesk. Thanks!

  • @ItssMorphinTime
    @ItssMorphinTime 6 месяцев назад +1

    Thank you for making this vid, I’ve had no idea what to expect. Keep them coming and I’ll keep watching.

  • @siretoad
    @siretoad Год назад +2

    This was awesome, thanks a ton for this video. I start a new job in IT next week and this was great information for me. Bless up 🙏

    • @202WinkProductions
      @202WinkProductions  Год назад +2

      Glad it was helpful! Congratulations on your job! Thanks for watching

  • @martinmedrano
    @martinmedrano 3 года назад +29

    I remember doing an internship with a fortune 500 company i was in the help desk team i really enjoyed it. Hopefully i can find a new job in help desk. Im in school for cybersecurity almost done.

    • @202WinkProductions
      @202WinkProductions  3 года назад +2

      Wishing you success in your cyber security journey 📈📈📈

    • @lopezfam7317
      @lopezfam7317 Год назад

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Год назад

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

    • @emoney752
      @emoney752 8 месяцев назад

      Did you get a role in cyber after you were done with it?
      I'm 4months into getting a degree in CS

  • @randomposts6277
    @randomposts6277 Год назад +3

    Very inspirational, Starting my IT journey now and looking for a Helpdesk position. This calms my nerves a bit, nice to hear information from someone in the field. Appreciate the upload.

    • @lopezfam7317
      @lopezfam7317 Год назад

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Год назад

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

    • @202WinkProductions
      @202WinkProductions  Год назад

      Thanks for watching !

  • @Karim.Toronto
    @Karim.Toronto Год назад +1

    I'm in the IT field for 10 years now, i like your energy, keep it up 👏

  • @chickenpotthighs9387
    @chickenpotthighs9387 2 года назад +1

    This is very informative and insightful, thank you for sharing your experience!

  • @davetate1155
    @davetate1155 2 года назад +25

    I start my helpdesk job tomorrow, 15 years as a chef, it is going to be VERY different to what I'm accustomed too, but I'm looking forward to it, honestly if it wasn't for covid, I probably never would of even got the opportunity.

    • @202WinkProductions
      @202WinkProductions  2 года назад +1

      Wishing you the best of luck and more success

    • @prashantrupakheti7203
      @prashantrupakheti7203 2 года назад

      How it’s going David?

    • @Lefty1x
      @Lefty1x 2 года назад +1

      I hope it’s going well. I’m trying to switch from Automotive after 8 years. Just trying to get a company to give me a chance. I’m working full time and trying to get in school for IT soon.

    • @202WinkProductions
      @202WinkProductions  2 года назад

      @@Lefty1x It’s a great and easy field to get started in. Wishing you the best of luck and hope to hear about your journey

    • @Lefty1x
      @Lefty1x 2 года назад

      @@202WinkProductions thank you so much! This video is truly one of my go to’s when looking for information! Keep being amazing and wishing you the best going forward!

  • @rsmage1219
    @rsmage1219 2 года назад +3

    Thank you. You helped me calm my nerves before my first day.

    • @202WinkProductions
      @202WinkProductions  2 года назад

      Thanks for watching, glad this helped you. Best of luck

    • @GrubKiller1177
      @GrubKiller1177 2 года назад

      @@202WinkProductions ur awesome thank you I’m going for a interview soon and this made me less nervous

  • @brentonebron5009
    @brentonebron5009 11 месяцев назад +1

    Thank you, I’m about to start next week. This was very helpful!

  • @michaellee9956
    @michaellee9956 9 месяцев назад +3

    Great video, keep up the great work and please create more content. I remember my first day asa HD operator and as a tech people would walk up to me and ask for help, I'd ask them if they have a ticket in, they'd say no. I'd ask them to send in a ticket and I'd help as soon as I can, just because I'm at my desk doesn't mean I'm not working on anything. I'm now a network engineer and the users are still doing the same thing, I refer them to the help desk.

    • @JJFlores197
      @JJFlores197 9 месяцев назад

      I can relate. I work in school IT support. I had one school that was notorious for teachers not putting in tickets. That was mainly because the previous techs let it slide so teachers would just walk up to our tech area or send students with broken Chromebooks or ask for password resets. I had to have a serious conversation with my boss and the school principal because it was just getting absurd. It got to the point where teachers would drop off stacks of devices in front of the door and not even leave notes or anything. At one point, I had at least 200 devices that I had no idea where they came from and no one asked for them. It was absurd.

    • @202WinkProductions
      @202WinkProductions  9 месяцев назад

      Thanks for sharing !

  • @midnightville9062
    @midnightville9062 2 года назад +13

    It’s amazing to see someone like me working in the field. I’m thinking about asking someone in the IT department where I work if I could shadow for a week or two

    • @202WinkProductions
      @202WinkProductions  2 года назад +3

      I think that’s a great idea! Thanks for watching

    • @lopezfam7317
      @lopezfam7317 Год назад

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Год назад

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

    • @Erock1985x
      @Erock1985x Год назад

      I know my first couple years as a help desk technician I asked if I could be a Jr sysadmin or Jr security engineer and they followed through with it and wanted me to get a couple certs and then I was able to work behind a couple people for some months until I was confident, not going to say i'm a vet because a lot of this stuff i'm still learning, but thats def a good idea you have if you haven't already made the move

  • @ronhendricks
    @ronhendricks Год назад +1

    Wonderful! you are a breath of fresh air!

  • @NathanThrower
    @NathanThrower 9 месяцев назад +1

    Spot on!
    The best is the random Teams massage, “Hi”.
    …nope. You know you’re supposed to have a ticket, Rebecca.

  • @loafycorleone
    @loafycorleone Год назад +4

    Really appreciated this video! I'm trying to find a new field to get into because school isn't going how I intended for it to. This gave me inspiration.

    • @202WinkProductions
      @202WinkProductions  Год назад

      💯🔥 It’s a great field and easy to get into. Best of luck !

    • @lopezfam7317
      @lopezfam7317 Год назад

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Год назад

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

  • @blackahmego3234
    @blackahmego3234 2 года назад +85

    found somebody black in tech thank god 💪🏾

    • @202WinkProductions
      @202WinkProductions  2 года назад +13

      The exact reason I started making videos on it

    • @blackahmego3234
      @blackahmego3234 2 года назад +1

      @@202WinkProductions when starting does your resume has to have some sort of help desk experience?

    • @202WinkProductions
      @202WinkProductions  2 года назад +1

      @@blackahmego3234 not necessarily but some type of pc repair or schooling experience

    • @derriccoleman9375
      @derriccoleman9375 2 года назад

      Facts, glad I came across your video. I’m in the process of trying to find a help desk/ remote, but i don’t have any customer experience

    • @KingCease
      @KingCease Год назад

      😂

  • @maamegyamfua6444
    @maamegyamfua6444 5 месяцев назад +1

    This just claimed my nerves. You awesome for doing this. You are the real MVP

  • @GY6SCOOTERCHAT
    @GY6SCOOTERCHAT 4 месяца назад +1

    Thanks for making the videos. Keep it up. You’re helping people l.

  • @margaritadoza80
    @margaritadoza80 3 года назад +3

    Thank you for sharing. Currently studying for my A plus ➕

  • @Thundr4x
    @Thundr4x 2 года назад +14

    I graduated in IT last 2014. Until this year I haven't get any IT jobs. However, this coming December I'm gonna start working as Helpdesk Support Engineer. Thanks for the tips! I'm excited because I don't know what to expect and I'm really nervous.

    • @202WinkProductions
      @202WinkProductions  2 года назад +3

      It took me two years to find a job as well after graduating. Wishing you success on your journey !

    • @Thundr4x
      @Thundr4x 2 года назад +2

      @@202WinkProductions Thanks for boosting my confidence. Hope you have more vidoes of how does IT Helpdesk Support work typically in daily life

    • @202WinkProductions
      @202WinkProductions  2 года назад +2

      @@Thundr4x Here’s a short day in life ruclips.net/video/vLl98-HiK9Q/видео.html

  • @ponency1
    @ponency1 7 месяцев назад +2

    woaw i'm so proud ! Keep up the good work...

  • @franzferdinand7267
    @franzferdinand7267 7 месяцев назад +1

    Thank you so much for this. Awesome video that's straight to the point.

  • @Amescamlove
    @Amescamlove 2 года назад +8

    I'm about to start classes for IT Support at Merit America. Im so lost in what im going to do after I pass or whatever, but you just helped thank you so much for this video.

    • @202WinkProductions
      @202WinkProductions  2 года назад

      Glad this video helped you, best of luck. Thanks for watching 📈

    • @MrNobodycares100
      @MrNobodycares100 Год назад

      Apply everywhere lmao make sure you study for certs they'll only shoot you up the lists

  • @rainysenpai
    @rainysenpai 2 года назад +30

    This is good tips! I'm expecting to work in a help desk environment soon (i hope), I'm waaaaay nervous because I don't have any helpdesk experience or IT. But I grad from IT, just haven't hard to find a job where I live.

    • @202WinkProductions
      @202WinkProductions  2 года назад +4

      Thanks for watching ! I’m glad this helped you. Wishing you the best on your I.T journey

    • @viktosmarine1674
      @viktosmarine1674 2 года назад

      Hows it going so far?

    • @justinqualls4964
      @justinqualls4964 2 года назад +1

      @@viktosmarine1674 he's dead...

    • @oscarlopes376
      @oscarlopes376 Год назад +1

      @@justinqualls4964 hhahaahahahahah

    • @rainysenpai
      @rainysenpai 11 месяцев назад

      @@justinqualls4964 whos dead

  • @krr8645
    @krr8645 Год назад +1

    Thank you for this. I'm trying to get into helpdesk now and it's nice to get "What to expect" videos.

  • @derezzed5588
    @derezzed5588 7 месяцев назад +2

    Thank you so much for making this video! Recently I've been landing a lot of interviews for desktop support positions and I'm so nervous about the unknown. You really helped qwell my anxieties over not knowing what to expect. Like sure the job description tells me very generally what I'll be doing but... you know.

  • @TylorWalsh
    @TylorWalsh 2 года назад +6

    This video was very helpful. Going for my college degree in Information Technology. Last step is field placement. Monday morning will be the start of my work term which is eight weeks long. Help desk is a great start for anybody in this field. Thank you so much.

    • @202WinkProductions
      @202WinkProductions  2 года назад +1

      The kd for watching ! Wishing you the best on your I.T journey !

    • @TylorWalsh
      @TylorWalsh 2 года назад

      @@202WinkProductions Thank you very much.

    • @anitadrink5255
      @anitadrink5255 Год назад

      Do you have any advice for someone who has just received a Business Admin. Degree with an Information Technology Major?

  • @DaveTheGM
    @DaveTheGM 2 года назад +30

    I'm actually lacking the job experience for an IT help desk job where I'm located, but I'm a strong candidate for a fiber optic internet office support role that I applied for. Maybe I'll finally escape retail after all. In my opinion, any technical support job is a step towards putting my college degree to use.

    • @202WinkProductions
      @202WinkProductions  2 года назад +6

      Best of luck

    • @DaveTheGM
      @DaveTheGM 2 года назад +12

      @@202WinkProductions thanks, it's really looking hopeful. They brought me in to observe the office yesterday, and had me fill out forms for the background check while I was there.

    • @lopezfam7317
      @lopezfam7317 Год назад

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Год назад

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

    • @fraskie66
      @fraskie66 6 месяцев назад

      Follow up on the job?@@DaveTheGM

  • @kennethjoseph4329
    @kennethjoseph4329 3 месяца назад +1

    Thank you for making this video, this was very helpful!

  • @Doomgar
    @Doomgar 4 месяца назад +1

    great video! wayyy better than the other contents that people post on youtube about IT.

  • @Lama-it6rk
    @Lama-it6rk 2 года назад +3

    I will start working in stage as an IT help desk technician this monday afternoon.
    I come from a 3 months course, but they didn't tought me nothing about the real work on the field, just the theory and some little excercise.
    I'm thrilled but also scarried.
    It's not my first time dealing with customers, but on the phone it's different than in real life like i did.
    Than i'm little bit anxious about what the company is expecting from me since day 1.
    I mean, i've studied, but the theory and patrice are very different.

  • @StaticSift
    @StaticSift 8 месяцев назад +3

    help desk, get ready for a bunch of annoying forgot password requests, or is this email safe questions lol. been working IT for about 28 years now. Currently a Network Engineer at a large natural gas provider. I started at Geek rescue, and then went on to casinos and oil and gas. All helpdesk reps should know Active Directory.

    • @202WinkProductions
      @202WinkProductions  8 месяцев назад +1

      💯💯💯💯

    • @StaticSift
      @StaticSift 8 месяцев назад

      @@202WinkProductions ive been in IT for about 22 years now, from Desktop support/Bench tech, to IT Director. Im currently a sysadmin at a large natural gas provider in the midwest. Most of my days is cutting jokes with the helpdesk/desktop staff.

  • @marvinpicado8845
    @marvinpicado8845 2 года назад +1

    Thank you so much you really help me today. Amazing information
    I am studing english I am from Costa Rica I am starting in the customer service so you know step by step I will finish working in It support blessings take care

    • @202WinkProductions
      @202WinkProductions  2 года назад

      Thanks for watching ! Glad this mueller you! Good luck !

  • @4321imsocool
    @4321imsocool 6 месяцев назад +1

    Starting my first helpdesk job tomorrow. Extremely nervous! This video helped calm my nerves. Thank you!!

  • @jorellwinslow
    @jorellwinslow 3 года назад +5

    Helpdedk and desktop support is quite different ..desktop support fix and repair daily helpdesk answeres phones along with working with computers issues from setups to some hardware issues

  • @imone2149
    @imone2149 3 года назад +7

    taking the CTNS ( Computer Technician Network Specialist ) course going on 2 months now but im deciding to take this route once i complete in January , i feel confident to reassemble & dissemble a pc but knowledge wise i dont feel to confident just yet i know within time ill gain the the proper knowledge in order to grow in this field because obtaining my A+ is definitely my goal they make BANK !! BUT any suggestions or advice on your behalf would definitely bring me some type of comfortability

  • @maurice2014
    @maurice2014 6 месяцев назад +2

    This isnt just good info for IT, this is good info for life.

  • @mmmmigs
    @mmmmigs 6 месяцев назад +2

    reminds me of my days in helpdesk. great video!

  • @trayhall4788
    @trayhall4788 3 года назад +6

    I just started my job as a IT help desk it was a entry level position. It’s kind of overwhelming because it’s a lot of programs , passwords and information to remember. But yea

    • @202WinkProductions
      @202WinkProductions  3 года назад +1

      Yea that’s what I’m focusing on now. I would be given tickets to give software that I had no idea what it even was. 😒Have some to install tomorrow actually

    • @trayhall4788
      @trayhall4788 3 года назад

      @@202WinkProductions We have a ticket system also. It’s just a process of learning how to do it your way and still getting things to work & I’m only 21 the youngest in the department I feel discouraged sometimes because my coworkers been here 8+ years doing this so it’s like 2nd nature to them.

  • @313Mark
    @313Mark 2 года назад +4

    👍🏾👍🏾 very informative

  • @brandonclark4785
    @brandonclark4785 Год назад +1

    Looking to get into this soon great video really appreciate the what to expect side of it for sure!!👍

  • @sasukeXjoker
    @sasukeXjoker Год назад +1

    Getting ready to start my IT career & I appreciate this video

  • @grtf47
    @grtf47 7 месяцев назад +3

    I liked this video, im trying ti become a helpdesk tech soon

  • @joesanchez3012
    @joesanchez3012 2 года назад +7

    I’m new to IT & I’m getting my certs soon there’s some stuff I don’t really understand but I feel like once your on the job and doing hands on training it’ll come more to me. What would you say

    • @202WinkProductions
      @202WinkProductions  2 года назад +4

      Agreed! I have 0 certs , just experience! Learned more on the job

  • @alexromero6249
    @alexromero6249 2 года назад +2

    Great advice on note taking. Document everything!

  • @austinguidry2
    @austinguidry2 7 месяцев назад +2

    Very good! I just got my help desk offer letter today - thanks for the video!!

  • @coltlour98
    @coltlour98 3 года назад +7

    Ayyy appreciate you! This video made me a lot less nervous about starting in IT. Are there ever times where tickets come in that you can't figure out?

    • @202WinkProductions
      @202WinkProductions  3 года назад +5

      Glad it did , yeah if I can’t figure it out I ask one of the networking guys...it’s usually a network problem. For example if I see a ticket asking for some type of permissions ...networking

    • @coltlour98
      @coltlour98 3 года назад +3

      @@202WinkProductions Oh okay gotcha! And you ain’t lying you’re one of the only RUclipsrs making help desk videos.

    • @202WinkProductions
      @202WinkProductions  3 года назад +7

      @@coltlour98 and the ones out are way too long and boring. I’m going to change that up!

    • @coltlour98
      @coltlour98 3 года назад +1

      @@202WinkProductions That’s facts! Can’t wait for more vids!