IT: Common Level 1 Issues Part 2 (Helpdesk, Technical Support, IT Support)
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- Опубликовано: 14 июл 2024
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time codes:
0:00 intro
4:10 Cable Management on Monitors
7:00 * Windows *
7:05 Laptop Content Migration (Shared Drives Access)
9:47 Video Conference Setup / separate video & audio (Skype, Zoom, etc)
16:30 General PC / OS swap precess
17:43 Monitor issues troubleshooting
19:33 Document Printing issues
20:22 CISCO Phone Troubleshooting
21:00 CISCO New Phone Setup
29:11 Mounting new dual monitor (VESA mount)
40:22 Laptop update and test (Dual setup, VPN connection, Outlook & more)
45:42 Internet not working troubleshooting
46:34 Keyboard & Mouse not working (driver download & USB port BIOS settings)
48:34 Internet not working troubleshooting (cable related issues, network card, ran out of IP addresses, drivers & more)
51:43 Slow PC (RAM memnory update, SSD & motherboard trbouleshooting)
53:54 Monitor not working (check the cables first & what to do next)
55:14 iPhone Email troubleshooting
1:03:50 Outlook(crashing, out-of-office reply, email not receiveing, view options)
1:12:59 Calendar (join shared calendar, view options)
1:14:00 People
1:14:29 More Outlook (random advice)
1:18:19 Excel (crashing, not working, create new book, repair mode, add-ins, memory issues, Trust Centre)
1:21:33 Printer not working (remove & add)
1:24:26 No internet troubleshooting on PC & Laptop (CMD, Adapter Settings)
1:28:03 Display issues (Graphics Card troubleshooting, second monitor not displaying)
1:29:38 Web browser issues (IE, Chrome, Edge, /appdata technique)
1:35:00 App not ruuning (compatibility issues)
1:35:58 Slow PC (set to best performance)
1:36:30 System infomation & memory related topics
1:37:43 Updated and patches check
1:38:40 PC domain change tip
1:39:13 Slow PC (set to best performance)
1:39:45 System Restore, Recovery & Advanced Settings (Win 10)
1:41:15 Slow PC (Startup Processes)
1:41:57 Application Not Closing & more Task Manager
1:43:20 Taskbar
1:44:51 Event Viewer (logs etc)
1:45:30 Creating tasks
1:45:43 Administration Tools
1:50:00 Open with
1:50:30 Shared Drive issues
1:51:15 Remote Desktop
1:52:21 * MacOS *
1:53:42 Terminal (ifocnfig, ping), taskbar, TimeMachine, Activity Monitor, KeyChain
1:56:05 Safari
1:57:00 System Preferences
2:02:41 * Windows *
2:02:56 Default Apps, Notifications, Microphone
2:05:00 Microsoft Management Control (MMC)
2:06:20 Active Directory (AD)
Thank You!
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Наука
4:10 Cable Management on Monitors
7:00 * Windows *
7:05 Laptop Content Migration (Shared Drives Access)
9:47 Video Conference Setup / separate video & audio (Skype, Zoom, etc)
16:30 General PC / OS swap precess
17:43 Monitor issues troubleshooting
19:33 Document Printing issues
20:22 CISCO Phone Troubleshooting
21:00 CISCO New Phone Setup
29:11 Mounting new dual monitor (VESA mount)
40:22 Laptop update and test (Dual setup, VPN connection, Outlook & more)
45:42 Internet not working troubleshooting
46:34 Keyboard & Mouse not working (driver download & USB port BIOS settings)
48:34 Internet not working troubleshooting (cable related issues, network card, ran out of IP addresses, drivers & more)
51:43 Slow PC (RAM memnory update, SSD & motherboard trbouleshooting)
53:54 Monitor not working (check the cables first & what to do next)
55:14 iPhone Email troubleshooting
1:03:50 Outlook(crashing, out-of-office reply, email not receiveing, view options)
1:12:59 Calendar (join shared calendar, view options)
1:14:00 People
1:14:29 More Outlook (random advice)
1:18:19 Excel (crashing, not working, create new book, repair mode, add-ins, memory issues, Trust Centre)
1:21:33 Printer not working (remove & add)
1:24:26 No internet troubleshooting on PC & Laptop (CMD, Adapter Settings)
1:28:03 Display issues (Graphics Card troubleshooting, second monitor not displaying)
1:29:38 Web browser issues (IE, Chrome, Edge, /appdata technique)
1:35:00 App not ruuning (compatibility issues)
1:35:58 Slow PC (set to best performance)
1:36:30 System infomation & memory related topics
1:37:43 Updated and patches check
1:38:40 PC domain change tip
1:39:13 Slow PC (set to best performance)
1:39:45 System Restore, Recovery & Advanced Settings (Win 10)
1:41:15 Slow PC (Startup Processes)
1:41:57 Application Not Closing & more Task Manager
1:43:20 Taskbar
1:44:51 Event Viewer (logs etc)
1:45:30 Creating tasks
1:45:43 Administration Tools
1:50:00 Open with
1:50:30 Shared Drive issues
1:51:15 Remote Desktop
1:52:21 * MacOS *
1:53:42 Terminal (ifocnfig, ping), taskbar, TimeMachine, Activity Monitor, KeyChain
1:56:05 Safari
1:57:00 System Preferences
2:02:41 * Windows *
2:02:56 Default Apps, Notifications, Microphone
2:05:00 Microsoft Management Control (MMC)
2:06:20 Active Directory (AD)
Thank you for your content.
thank you for breaking down the time lines for everything in the video.
Kevtech no problem, hope I got most of it right. I have just started applying for L1 Support and I found this video really comforting and helpful.
did you end up finding job in IT? If not, do you need help with your resume? Please let me know.
Hey Kev I really appreciate your time and effort, sharing your experience is really helpful, I would suggest that your do some Azure AD , office365 admin center, you know; stuff that pertains to tech support role job duties utilizing Azure & office 365 admin portal, tag me if you do it :D
@@muA2- I have a collab video with Jobskillshare on Azure and 365.
Kev is the type of homie that I would interrupt every so often to ask dozens of questions and he looks like the type to never get tired explaining things to you and just being super patient.
He’s definitely the knowledgeable co-worker than every new employee want to work with.
I got a guy like that bro and I told him to just watch kev tech cx it’s annoying teaching new guys man
Im 42, career changer, watching your videos helped me a lot. Recently got an job offer. Thank you Kevin.
Nice work
hey hows the job going, any advice for someone trying to get a job?
Hey Kev! I have watched multiple hours of your various IT Interview videos and am so happy to say I have just been offered my first every entry level IT Role after my very first Microsoft Teams interview! THANK YOU SO MUCH FOR YOUR HELP!
Congrats! nice job!
What an absolute BEAST of a video! Great work man, and thank you for this! This will undoubtedly help so many people in the years to come! Everything was clear and you even gave me some great tips to follow myself which I have benefited massively from since!
Stay safe bro and keep up this amazing content!
Thanks
Liked the Cable Management Part. You will get in touch with this very often. Always check that the cables and plugs are not exposed to any great tension. Otherwise the plugs will bend and possibly damage the sockets on the devices. With monitor arms always check very carefully and slowly all positions from minimum to maximum and see how the cable behaves in the "managed" position.
Thank you for making this. This is exactly what I needed to understand help desk. I feel much more confident after watching this.
Good, glad it helps.
Starting a help desk internship next week (previously had an IT role but the company I worked at was a mess). Thanks for all the helpful videos. I'm using these to learn how to communicate with the end user.
Cool. Glad it's helping you out.
You are making dream come true for people brother!!
Blessings to you...
kev really great intro with animation looking good.
Thanks for these type of videos. Lots of practical information that can't be known unless your on the job.
Cool.
Great job Kev! My dude is on point! Keep up the good work
Thanks
Very insightful and helpful thanks for doing this !!
Hey Kevin, I'm starting out my first IT job in the city right next to Bryant Park. Just wanted to let you know your videos have been an IMMENSE help in understanding what sort of tasks/problems I'll be facing. If you ever have any free time to hang out I'd love to link up during lunch or something and pick your brain about IT, I'm particularly weak in the network/DNS area. Thanks!
Congratulations 👏. Definitely we can chat. Just email me and let me know. Kevin@kevtechitsupport.com.
Thank you very much Kev.
I got alot from your videos.
Appreciated
Glad to hear it
Very useful video.Thank you!
thanks so much for these vids. Most comprehensive and detailed videos about entry level IT / level 1 help desk.
Np.
thank you KEVIN FOR THE INSPIRING WORDS YOU REECENTLY SENT ABOUT LOOKING FOR A JOB .I ALMOST GAVE UP BUT THOSE KEPT GOING
Great trainer. Love your video!
Thanks
I will view every video you have thanks again. ✔
Thank you Kevin. love your videos :)
Thanks
Thank you for this. Officially watched the whole video. took me about five hours from all the rewinding 🧠✍
Hopefully you found it helpful.
@@KevtechITSupport yes very much so thanks again.
good on you kev. i wish more videos about dealing with stress in IT. i have left so many jobs due to mental health going home each day and wanting to end my life because the way people speak to me on the phone not because im not good. im good at what i do but its kinda made me hate IT alot hey.
Look for a better job. Agree with elegance.
Thank you for your help
Thank you so much for this video.
np, hope it helps.
Very useful. Good job.
Thanks
Gonna watch on weekend but putting like in advance lol
Thanks lol
Thank you Kev!!!
Glad it helps
Buen video me ayuda mucho somos de mis mismos, hablaría inglés pero estoy algo saturado 😂 saludos y gracias por el video, Costa Rica
I like these videos and he has a weird shaped head. I fell asleep with your videos on and you actually explained an issue to me in a dream hahaha
lol
Keep up the good work
Thanks
thx, Level 2, 3 troubleshooting and projects next please
I have other videos. What kind of video were you looking for? I have 300 videos in my channel. Thanks
Thank you!
thanks for watching.
ty
This seems to be going beyond level 1 support. I would apply for a level 2 role if I knew this information. Possibly level 3. God help me support Outlook in my future job doing remote support!
Good stuuf!
I know that drink was strong 😅 🎄
Lol
Don't mind me, Kevtech. I'll pay the rent soon for living rent-free in your YT Channel.✊🏿🧑🏿😅
Hey Kev, I am very new to this career. I am a baby IT and this is my first IT step so far. I love the Videos. I used all your Level 1 key points to further develop ways to go around it. Please I just need to suggest that for future classes...Is it possible to show us the screen rather than more of your pictures in Level 2, as hands-on we need to be able to see how you navigated to the pinpoint solutions you used on the systems...especially when you were switching users to another system. To be honest with you, your video landed me my first job in the IT help desk.
cool. Good to know, Sorry I just saw this. I have a bunch of new videos now in my channel. Please check my playlist, I made bunch of videos with other RUclipsrs.
Hey Thanks so much for this effort, Pls is there away i can reach you directly via email. Mine is jeckleys@yahoo.com
you can email me at kapolinario63@gmail.com.
You could use Net use via the cmd to see what drives they are mapped to
Yep, I went over that in other videos.
Goat
Hey Kev, in an attempt to make myself feel a bit more confident. Can you please tell me how long into your job you learned that you can copy a phones settings and forward it to a new phone using their software? Did you read up on that before hand, or been doing it manually before looking for this solution? I’m just kinda worried I’d get hired and first thing I’m asked is to set up a new phone model I’ve never heard of and looking stupid. 100% I’d figure it out but it would take me like 5-10 min to get going. Awesome videos btw.
I learned on my own to be honest. Even now in my new job, I just using a working example and go from there. I only ask for help if it's an application that the company uses in house.
@@KevtechITSupport Thank you bro! I've been binging your videos and they're simply the best. Everyone on RUclips likes to use hypotheticals and theory to teach. you're the only one putting out real world practical examples in all things IT related.
I have my first interview for an IT Support job tomorrow :)
Check out this video. I made a video on common technical questions that you might be asked on a job interview.
ruclips.net/video/ml4U8CxtORY/видео.html
@@KevtechITSupport I got the job :) I got asked a lot of networking questions (which is my favorite area of IT right now) Thanks for the videos
@@guambomber448 good job 👏🤙👌
I have mine tomorrow. A little nervous
@@guambomber448 Congrats! Share some of your questions, if you don't mind...
✊💯✊
My biggest level 1 it issue is finding a damn level 1 it job
The IT staff are like the black ops of an organisation.
Hey Kev, enjoying your video. While initiating server 2019 on VirtualBox, it shows an alert stating: "A media driver is missing.....". I have tried re-downloading the iso file multiple times, but haven't been successful installing it. Any solutions?
Thanks, you are awesome!
that sounds like a bad iso, I don't have that issue. Where are you downloading the iso? I got mine from Microsoft.
@@KevtechITSupport yes, got from microsoft. Just realised the download file was supposed to be 4.9GB but the downloaded file is only 4.32GB. Maybe it is indeed a bad iso.
kev ive got a project for you mate. let me know what your level 2 guys do on a day to day basis at your work cheers mate.
I will make a day in my life video at some point.
Open cmd as admin, type devmgmt
Good day. Thank you for the impact you are making. Please how can i get myself employment with this knowledge as someone in few months will graduate from university? thank you
Build a home lab and look at my resume video.
How long a average day of IT is ? And do you have time for yourself later on ?
depends on the company. I work in a hedge fund so I work 8am to 5pm.
Hi. Amazing contents I must say. Lot of stuff you won't get inside the four corners of a classroom.
I will like to join in on Discord. Can I get a link please. Thanks
discord.gg/uRgWwnt5
Thank you
@@KevtechITSupportIt says invite invalid please.
Is there a way to save rules AND folders in Outlook or can you only save rules?
What do you mean by save folders? Rules and folders are two different things.
bro m new in 🇨🇦. i want to know how to get basic It job here. i have moderate past experience in IT.
should i get cert such as A+,N+, etc or ccna .
suggestions appropriated.
Fix your resume and apply for jobs and make a lab at home.
@@KevtechITSupport What skills i should put in resume?
Go watch my other videos I already cover this on other videos.
Kev do you help with resumes??
Yes, join discord.
@@KevtechITSupport okay..bet discord link?
@@KoolKatBeatz discord.gg/ZCFuZbJ
U r sooooooo fast. Whew 😥
you can slow down the video using youtube slow mode settings.
I need complete pdf guide for desktop support engineer all works please help me I don't understand your language but read normally help me??
I don't have a pdf.
@@KevtechITSupport it's your video completely on depend desktop support engineer???
Depends where you work and where you live. It's different everywhere. Titles are different everywhere you go. I make videos on different things in IT. It can be pretty much helpdesk, tech support or something else.
@@KevtechITSupport ok bro thanks for your feedback
Where is Part 1?
you didn't watch this whole video because the link at the end of the video for part1.
That's because I wanted to watch part 1 before part 2... Anyway, I found it now. Thank you for the videos!
cool.
Thank you!
thanks, glad you liked it.