IT: Common IT Helpdesk Issues

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  • Опубликовано: 21 ноя 2024

Комментарии • 42

  • @mike5363
    @mike5363 Год назад +9

    What an accurate video, especially the new hires section 😂 Thanks for sharing this Kev!

  • @christophercahall3092
    @christophercahall3092 Год назад +7

    cool ,told a school last week on how I realized looking through log files hard drive failed and replaced it ,that got some positive vibes back

  • @Spaceguy
    @Spaceguy 9 месяцев назад +2

    Just started at an MSP last week this video is spot on. Thanks Kev.

  • @MrRaynier06
    @MrRaynier06 Год назад +3

    Started my IT support last Monday. Everything you said in this video is accurate and most programs you mentioned are also used at my company. You’re great! Thanks !

  • @PopInAPizza
    @PopInAPizza Год назад +3

    Great videos Kev. Im trying to get a job in IT right now and I'm studying for my comptia A+ at the moment. I feel confident that I'll do good once i get my feet wet but I'm still nervous. Thanks for making this great content!

  • @jaimcgee4566
    @jaimcgee4566 Год назад +18

    New hires !!! Mis spelling of the name is another problem. 😂😂

    • @TheAbhorrent1
      @TheAbhorrent1 Год назад +3

      Bro the worst feeling. It's
      It's actually Asheleigh not Ashley
      Then you gotta go to HR be like wtf you spelled it Ashley

    • @KevtechITSupport
      @KevtechITSupport  Год назад

      so true.

  • @hmajor023
    @hmajor023 Год назад +6

    This video was right on time. Thanks

  • @ccxfrank109
    @ccxfrank109 Год назад +3

    I'm about to start my internship next week. What I'm worried about is getting asked to help with things I have never heard of before. Whether it be an app or a program. Hopefully my internship will cover the most common stuff. I don't want to be asking for help all the time. I'm assuming you have to do a lot of research when you are new in a company.

  • @gregorylightbody255
    @gregorylightbody255 2 месяца назад +1

    Do you have videos on how to fix each of these issues visually

    • @KevtechITSupport
      @KevtechITSupport  2 месяца назад

      @@gregorylightbody255 yep. I have over 400 videos

  • @dj10schannel
    @dj10schannel 4 месяца назад +1

    "Net use" pretty useful 👍👍👍

  • @maryannoah8036
    @maryannoah8036 Год назад +8

    Hi Kevtech, thank you so much for sharing all these amazing videos. I have been watching your videos for the last few months. They have helped me get a job in IT help Desk, however I am really really scared, I don’t know what to expect. All I can think of is what if I get fired? what if I can’t do the job properly? I will be on six-month probation, and all I can think of is that what if they let me go after my probation period is over. Any tips on how to get over this fears.

    • @KevtechITSupport
      @KevtechITSupport  Год назад +5

      There supposed to train you so it should be fine.

    • @Destroymaster100
      @Destroymaster100 10 месяцев назад +3

      if they let you go, then you have 6 months of experience now, and just move onto another helpdesk job.

  • @stevensitsupport
    @stevensitsupport Год назад +4

    Computer\HKEY_CURRENT_USER\Network
    Tip if you try to access it remotely on a user's machine just make sure you enable remote access to the registry on that user's pc. You can do this using Powershell if you have Domain Admin rights. this is the cmdlet script you can run to enable the remote Registry service.
    YOU MUST HAVE DOMAIN ADMIN RIGHTS TO THIS SUPPLIED BY YOUR COMPANY. If not it won't on a remote user's pc.
    You must use the invoke command to do this on a user remote PC from your seat remotely. Like below.
    invoke-command -CN then Name of the PC -- then in curly braces the cmdlets I provided for each below { Set-Service -Name RemoteRegistry - StartupType Automatic }
    Have fun and keep learning.
    1st -- Set-Service -Name RemoteRegistry - StartupType Automatic - This is to change it from Disabled to Automatic
    2nd -- Start-Service -Name RemoteRegistry - To start the service!
    3rd -- Get-Service -Name RemoteRegistry - This is to see the status of the service after the change is made.
    4th -- Stop-Service -Name RemoteRegistry -- to put it back the way it was or a reboot will flip it back to the disabled state.
    I hope this helps enjoy.

  • @Cl8tn0822
    @Cl8tn0822 9 месяцев назад +2

    So it sounds like HR has a Toby character on The Office for good reason

  • @Jamesninja99
    @Jamesninja99 Год назад +5

    Big ups Kev, most of this applies to my day to day now, if you've got any hot tips on shrinking VM profile sizes that'd be swaggy.
    Hope you have a good rest of your weekend bud!

  • @xozeintk8093
    @xozeintk8093 Год назад +4

    Nice Tips Kev!

  • @joshgloballlc3500
    @joshgloballlc3500 Год назад +2

    Good Job Kev, this is exactly what i do in my day to day now, CAN YOU DO A VIDEO THINGS HELPDESK DO NOT DO?

    • @KevtechITSupport
      @KevtechITSupport  Год назад +3

      I can't because there different levels of helpdesk. Sometimes in helpdesk, you may do system admin stuff or network admin stuff.

  • @suhaybmaxamed602
    @suhaybmaxamed602 Год назад +2

    Excellent thanks man

  • @Smokey_IT
    @Smokey_IT Год назад +2

    Right on point!

  • @drewjifilm
    @drewjifilm Год назад +5

    Printers..cant forget about printers XD

  • @locumania
    @locumania Год назад +2

    Thanks for the advice! Do you have a gaming channel? I also like all the Counter Strike games!

  • @jaimcgee4566
    @jaimcgee4566 Год назад +1

    Awesome !! Tips !!!

  • @TheAntarcticaProject
    @TheAntarcticaProject Год назад +1

    🔥🔥

  • @computerlifesupport
    @computerlifesupport Год назад +1

    tbh an 'it' helpdesk is normally to deal with one specific software and the issues that users face when using said software. Some of what you have just stated is in the realm of system administration.

    • @KevtechITSupport
      @KevtechITSupport  Год назад +1

      Some helpdesk roles have system admin responsibility. Really depends on the company. Training over 1,000 student. Everyone has different level of access and may seemed to do more beyond regular helpdesk.

  • @latinhawkey
    @latinhawkey Год назад +2

    Outlook is the devil!!!

  • @jaimcgee4566
    @jaimcgee4566 Год назад +3

    Where in the registry is that ? To find the path of network share

    • @KevtechITSupport
      @KevtechITSupport  Год назад +2

      This one support.carbonite.com/articles/Server-Windows-Files-and-Folders-Located-on-a-Mapped-Drive-Become-Unselected#:~:text=Enter%20regedit%20in%20the%20search,corresponds%20to%20your%20network%20drive.

    • @stevensitsupport
      @stevensitsupport Год назад +3

      Computer\HKEY_CURRENT_USER\Network
      Tip if you try to access it remotely on a user's machine just make sure you enable remote access to the registry on that user's pc. You can do this using Powershell if you have Domain Admin rights. this is the cmdlet script you can run to enable the remote Registry service.
      YOU MUST HAVE DOMAIN ADMIN RIGHTS TO THIS SUPPLIED BY YOUR COMPANY. If not it won't on a remote user's pc.
      You must use the invoke command to do this on a user remote PC from your seat remotely. Like below.
      invoke-command -CN then Name of the PC -- then in curly braces the cmdlets I provided for each below { Set-Service -Name RemoteRegistry - StartupType Automatic }
      Have fun and keep learning.
      1st -- Set-Service -Name RemoteRegistry - StartupType Automatic - This is to change it from Disabled to Automatic
      2nd -- Start-Service -Name RemoteRegistry - To start the service!
      3rd -- Get-Service -Name RemoteRegistry - This is to see the status of the service after the change is made.
      4th -- Stop-Service -Name RemoteRegistry -- to put it back the way it was or a reboot will flip it back to the disabled state.
      I hope this helps enjoy.