Why we have these setbacks
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- Опубликовано: 14 июн 2024
- For Crystal Light local dimming shipment, please visit:
pimax.com/pages/crystal-light...
This page will be kept updated over time. If your headset should have shipped, but hasn't, please email to support@pimax.com and we'll look into it.
For the non-local dimming version, please read:
pimax.com/blogs/blogs/about-t...
You will find our bi-weekly updates here:
pimax.com/blogs/blogs?ref=imc 
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Update: pimax.com/blogs/blogs/pimax-progress-update-june-28
I haven’t ordered one yet, but this is the sort of communication I appreciate from a company. Good on ya!
I appreciate the honesty.
Thank you for being honest, you may have just won me over with that, pimax! ❤
Being up front and Frank is gold to the VR community. "This" alone WILL result in more users trusting Pimax and in turn result in MORE orders. Well done. Fantastic, communicative video ❤
Thank you!
I'd rather have a delay than a faulty headset that is negative time consuming and costly.... I take my hat off to you for being honest, that's a rare quality these days.... my order is Light with Local Dimming
100% in agreement with you. Not enough of this honesty going around these days. I felt that Jaap was in front of me with a hand shake telling me that the product he is sending me is getting extra time and effort to get it right. You just don't get this from anybody anymore. I too, will now order a Pimax Crystal Light (I have a Rift-s now)
@@mikepinard8230I ordered mine about a week ago, I too would rather wait! Totally appreciate the honesty! I also have a rift s currently!
Thank you for this, the team at Pimax. We need more of this kind of honesty, transparency and accountability in the industry. I will continue to support you!
As a person who worked for Daimler and Volvo Trucks, bringing out new products is work. So many things that set back the time table. Thank you for being upfront, transparent, and honest.
transparent communication is a sign for a good company. Thank you!
This is great to see. Transparency and communication. Well done.
Not really transparent here though so... They have a history of being late, very late, and delays. Here they claim "marginal delay" but then cite the main reason as "extremely necessary improvement in quality control" which suggests they don't have a true ETA for those delays because the quality control situation is that bad. You can't bring forth something that simply, quite literally, is not ready. Quality control has always been an issue for Pimax, too, so nothing has changed and is just "promises" like with ASUS. Those getting the first models are getting subpar product they openly admit.
Just keep communicating with us more often and being transparent. Thanks for the update. Patiently waiting on my Pimax Light.
Wow, appreciate the honesty. Will wait till issues are resolved then.
Keep it going this way please ;)
Awesome, this is the transparency and honesty we've needed. Thank you @pimax for the update!
Appreciate your honesty, Folks really appreciate upfront clarity and i have no problem waiting a few weeks extra knowing my preorder will now be a bit later.
Up to 7 weeks?!
Good job keeping us informed and Goodluck Team Pimax. 🍀 ❤ Love your products. ❤️
I'm interested in the Crystal light and I really appreciate this kind of communication! Just be honest and peopla will understand!
Thank you for being frank and informing people, good job.
Thank you, Jaap; this is how to communicate with your customers when setbacks occur. Please continue to be pro-active. We will be frustrated about the setbacks but understand that quality control surpasses the speed of delivery.
Looking forward to the Bi-Weekly update and keeping us updated through these videos, too, as they have a pure human element to them. I was also wondering if you had a community manager who could handle most of the communication across all your social media while you focus on marketing operations.
Well done for this video..hope more bigger companies do the same
All for Pimax. Seems like better communication would be better for everyone. Thanks
Very well done and thanks for the honesty and explanation.
Wow, this frank discussion is really a nice step in the right direction for Pimax. I applaud them for doing this. You must speak honestly and set the correct expectations.
However, saying is not doing. If these words are backed by tangible, meaningful improvements, Pimax and its clients will be all the better for it.
Agree with you!
@JaapGrolleman Holy biscuits, the man himself! We're rooting for you, Pimax, and the whole of the VR industry, Jaap.
Best of luck to you and Pimax. You can do it!
@@redrumcoke2363 Thank you!
I love the upfront honesty, makes me want to buy pimax and i will.
Thanks for the communication and for being honest. Can’t wait for mine to be delivered.
Excellent video Jaap. People don’t realise how hard Pimax is working to be the leader in the VR space. I am part of a team of very passionate moderators on the Pimax Discord server. We volunteer our time to help Pimax users troubleshoot their equipment. Sometimes we solve the issues, sometimes we don’t. When we are unable to solve it ourselves, we have the resources to quickly escalate the issue to official support. We have weekly meetings on all sorts of matters. Transparency was one of those. This shows the Pimax does listen and does care. Keep up the great work guys. Haters will always hate but the true supporters will be there for the long haul 👍
Yes we do realize Pimax are working hard, but that means nothing to the end user if the business practises and communication are not good and cause so much frustration. Pimax need to look inwards, like they are doing now, and improve these things. If they do this then the community feelings will certainly change positively.
@@somerandomperson8282 That's exactly what they're doing, hence the video.
@@_MarkV_ my point is that your post sounds like nothing more than pimax PR cheerleading , and talking about 'haters hating' and 'true supporters being there for the long haul' is absolutely cringe-worthy and actually not doing pimax any favors.
@@_MarkV_ after taking our money, sure..
I've been looking for help with my crystal for months and nobody ever replies not hating just saying I just gave up on the headset
Your honesty is refreshing, it show’s integrity! Its made me decide to purchase one !!
thank you pimax team. i havn't ordered a crystal light but im verry happy to see my favourite vr company to grow so much. good luck and much love
Great stuff! All the best!
Well done Pimax, quality over demand is the right call. Be patient viewers.
That is a big step up. I like this new humble approach. I am personally looking forward to my order. Happy to wait if the quality is the aim.
Good for you as a company being transparent and honest with your customers.
My respect! Very frank and honest explanation. Good luck with the Light, and later the Super (which I am VERY interested in…)
I prefer delay to having something disastrous and defective, transparency is valued. Thanks.
Outstanding message! If you take care of your customers, openly and honestly, they will take care of you, your employees, and share holders. Please continue the open communication, we truly understand how difficult the business is, and want you to succeed.
Shareholders? Since when is Pimax a public company?
I will order mine around September after everyone gets the light, no rush but I'm very excited for it 🎉
This is what we want to see, honest direct communication, keep this up and you will be very successful.
About to jump into the VR trend and was waiting till fall, seeing this just made me more confident in waiting, and making the choice to get a Pimax for a headset.
I’ve been waiting patiently. Not in a hurry since this is replacing my reverb g2. Quality matters. Thanks for being honest about the current issues. I’m sure you guys will figure it out.
Great video!! Clear communication goes a long way 😊
Important is, you are honest 👍 this is the way thinks work. Just keep this and continue developing high quality/high end VR Headset for costumer.
The community will appreciate and honor it 😃
Got my shipping code yesterday. In a happy man.🎉
Appreciated, thanks! Looking forward to better communication, including more info about Crystal Super progress.
This is refreshing to see. A simple explanation, no BS. Thank you.
Thank you for the honesty, companies forget how important this is! If I have to wait a little longer for my headset then at least I know why and I’ll get a great product.
Fair enough. Get it right, before you get it out. Keep learning, keep communicating.
Patiently waiting for my Crystal Light.
My pimax 5k plus still works good. A little rough on the comfort front but, it was a great piece of tech. I'll be purchasing from them again.
I respect this video. Thank you for your honesty
Thank you for the honesty, and please keep pushing the limits!
I’ll take honesty and delay over another HP experience every day of the week. This is actually making me even more excited to get mine.
This makes me want one even more now! good job Pimax
Openness of communication is one of the most fundamental and important parts of a good company that people trust. People are willing to listen and sympathize if they have an understanding of why things are not going according to plan. As long as people don’t feel like they are being left in the dark and potentially scammed then you are less likely to get any complaints.
I, for one, greatly appreciate this video. I wish more would do this sort of thing rather than just either shipping faulty products to kick the can down the road or delay without any word at all and force me to contact customer support, blah,blah,blah...
Keep up the good work and I look forward to my first Pimax headset!
Good One. We all hope you prevail after so many problems because you guys have a huge potential.
this is the most honest I've ever seen from Pimax
Nah, that seems pretty dishonest, 0:37 VS 0:40 , if they had orders like that and believed in any of the Reality series devices then not doing EVERYTHING in-house would be a better idea, after all they are a 'small company' yet they take on sooo many projects before even delivering the 12K... Crystal, Portal+View, Crystal Simmers' Edition, Crystal Light (version WITH controllers & WITHOUT later), Crystal SUPER, WiGig (exclusive to Crystal OG), ...eventually 12K, possibly not even with standalone, so that price may NEED to reflect that soon.
Side note: For whatever reason Pimax did a Translation event with 'rewards' yet... somehow the group langauge group that won was the Chinese Translation group.... why was a Chinese group needed... Pimax is a small company in China... who during the same event had said tbey had ALREADY paid professionals to translate their website... So this is no more encouraging than Pimax only 'granting' the upgraded trade-in value (of now $900) to ONLY Non-Mystery Box 5K SUPERs, those who bought in to their sketchy Mystery Boxes would have been the truest most trusting 'Pimaxians'... So I'd s confidence is already absent with them.
@@paulct91 You're going to ignore all the other things said in the video?
I was just wondering what happened to the 3-4 week shipping info. A friend just forwarded me this info video. Appreciate the honesty and I'm totally fine with that. I'd rather wait and get a good quality product than having to deal with any kind of RMA process (I'm a VERY lazy person). Also, it's probably too hot here right now to use a VR headset anyway. Take your time. ;)
/Edit: Also, this is much better than having to listen to the usual damage reducing corp bullshit that says nothing and big companies use. Please stay like this.
This is fantastic! Thank you for this video!
I ordered a few weeks ago but I'm perfectly happy with delays as long as you're communicating and transparent
A welcome initiative, and somewhat overdue from Pimax, well done. Encouraging.
It’s great to see an updated OLED HMD finally in the works , although LCD provides resolution it doesn’t have the black levels and everything looks washed out and grey by comparison so I personally fail to see the benefit of LCD’s resolution in a grey washed out environment.
Thank you for the update. I was going to cancel my order because I felt ignored but for now I will continue to wait.
what a great update - keep this transparency and keep your videos coming
That’s great to hear. Open communication is key. I personally don’t mind waiting a little longer for quality to be ironed out. I’m in no rush and would rather have a perfect product rather than having to return a problematic headset.
Props to Jaap! Amazing to see
Got my preorder in a little bit ago and just saw this clip. At first was like, ah shit here we go...but by the end felt even happier with my decision. Stay humble and keep working hard. I want a good product and awesome experience. I can wait.
Thank you sir/madam!
Thanks. Just what we needed
Thanks for the honesty, and I'm happy the Crystal light is popular...however, can you please finish delivering on the promises of the original Crystal? Wide lenes, 6G, Standalone, to name a few? And a couple weeks waiting for a Pimax isn't much...I can't even remember how long I waited for my Crystal....months? Years?
This video is great for communicating with consumers.
First good pimax video I have seen. Honesty is the way forward. Honesty + quality will win the trust you lost from many
Take my hat off to pimax being open and honest regarding delays, its also fantastic that you intend to keep customers up to date about how things are progressing. Quite happy to wait a bit longer for my crystal light, as they say "good things come to those who wait"
keep up the good work!
A great step if you do provide a Bi-weekly update. Lets see.
Just published a new one!
Thank you for this video. Finally some good communication and transparency. You did the right thing to tell us your current faults in Pimax. Now the next step is following through with action. Hopefully this is the beginning of Pimax turning the company around for the better.
Thank you. Honest company for sure.
Wow, I love this. This company is going to be great at least until some bigger company tires to buys them out do to their amazing success (Alienware comes to mind). I await my new headset with great anticipation. Great job Primax on the honesty and heads up! You guys are a class act other companies should model.
Just like the Kickstarter, demand was underestimated. This is a good thing and a nightmare all at the same time for a small company. 5k backer here willing to wait, well not like we have a choice😂. Thanks for your continued hardwork
Thank you for your sincerity and your intention to improve.
The number one priority should be quality. Nothing is more frustrating than buying a headset, and it doesn't work, or something breaks after two months. I think most customers will accept a delay if the glasses work the first time out of the box and don't break.
Finally, communication with the customer is essential. The worst decision is silence. If you tell a customer that his order is going to be delayed for a month, and explain the reasons, he will understand. But if there is only silence, he will be very angry.
Thank's for the better communication now. I hope the 60G module will be not forgotten. Although I use a fibre cable I would prefer wireless. I can wait if the product is better at the end. The software is also getting better since the last updates.
Great video, I really appreciated it very much!!!. This is the way.....😊.
Continue like that and the future of Pimax will be bright!
Please also develop PCVR headsets with the size of a PICO4 (or even smaller like the Bigscreen Beyond) and a 2.8x2.8k resolution, because the very bulky size of Pimax headsets isn't appropriate for 2024! There is definitively a market for this!
Besides, concerning the upcoming Crystal Super headsets: It would have been better to just announce the LED version and concentrate to release it as as early as possible instead mixing things with a Micro-OLED version. For the Micro-OLED version I would prefer a much smaller housing!
my shipment is on the way, just got confirmation. i ordered may 15th. I hope mine is ok
Ordered 3rd June and I'm in Australia. Going to be another 8 weeks by the looks of it (fingers crossed it's earlier but I'm happy Pimax responded and are taking their time with quality control)
@@cheekyboy8865 I have a good feeling about this one
I am yet to buy a crystal but appreciate the honesty here - I will still get one at some point
Honest statement - respect
This is a good video and helps me be confident in spending on Pimax. Make sure you follow up with what you say. The only thing worse than no communication is communicating, but then not doing what you say.
This was great to see, hope to see soon news of the next products 12k and super
good on you to keep improving. pimax has always pushed the limit of what is possible in VR, so they always got and will get more leeway from me. just keeping us informed goes a long way.
Thanks for your honest updates. I’m really looking forward to the Pimax Super OLED version. Cheers
Thanks for the honest info's, looking forward to more and of course 12k 😉 and the future. I love my 5k, 8k+, 8kx up to Crystal line up, use them ok the Crystal currently daily
Thanks Pimax 🙂
Respect for your honesty, keep it up.
I'd rather wait a few weeks than have a defective headset I need to send back, so worth the wait, thanks for the update, better to be honest than ship fault products. Also the software should be even more polished by the time a get it so I see it as a win win.
That niggly feeling i had saying don't preorder!! It was right.
Some customers already have their Crystal Light delivered (they're posting on Reddit) .
Fortunately, only a minority ordered the non local dimming version, which is delayed.
Listen I gotta say I’m very sorry Pimax for getting mad at you on Discord and Reddit. At least the company is aware of what they need to work on and they’re trying to fix it. I shouldn’t have been so rude about it
I hope this is the turning point that launches Pimax to the next level. They have and just communicated a vision to improve, now time will tell their execution. Feel a lot more hopeful after this. Just hope it's not all talk
Appreciate the transparency! 🙏
This is tremendously appreciated. Setting realistic expectations and being open, transparent and honest, is so much of the battle. In other words, don't feel so bad about the delays; make the expectations of when people will get their kit REALISTIC and then DELIVER against them. All the best (from a Service Ops lead).
Identifying the issue is a good first step. The next and more important one is following through with action. This isn't the first time Pimax has stated they need to improve communication and then fall short, again. The same goes for support. Talk is cheap and actions speak louder than words.
I'm not here to root against Pimax as I want the Crystal Super and 12K to succeed. Those headsets have great potential. But I'm not going to pretend Pimax doesn't have the history and well-earned reputation they've got just because I want what the headset(s) could be.
Anybody following the controversies around Asus right now or other PC hardware makers in the past know that companies can say they're "still learning" and make promises to do better and then continue right on with business as usual.
The Crystal Super's release will be the next true test as to whether Pimax has improved. I wish them luck.
Appreciate the video and the communication! I first bought the Pimax 4K, many years ago. It was actually my first VR headset. As a big Flight Simulator enthusiast, I was always looking for ways to improve the immersion. At that time other VR Headsets simply didn't have enough resolution. I then went through Samsung (Odyssey, Odyssey Plus), then HP (G1, G2), now Quest 3... but I am still waiting to experience that great resolution for MSFS that I still haven't been able to experience so far. Even HP Reverb G2, was not good enough. So, you guys can imagine how much I am interested in the Pimax Crystal Light, and hoping that it has lots of success... finally I think you have something... no base stations needed (with the inside-out tracking), good price, good resolution, good panels and good sweet spot. Please, do communicate and be realistic on what can be achieved... I will for sure buy the headset once the capacity to produce it has been stabilized and I am able to receive my headset within a reasonable amount of time.
in the futur I will order a no local dimming without controller, I think we are a lot like me
12,000 hrs in VR, My first Pimax Headset was a Crystal and its almost perfect and the Crown in VR
Just ordered the crystal light says 8 weeks to ship. I am good with that if the quality is what it says it is. Thank you