Hey there I pressed the f2 repeatedly & there r only 4 options showing - Memory test Hard Drive check Language Exit My laptop model - HP 15s db1061au Kindly help me. My keyboard is nt functioning properly. Whenever i press alphabets, its typing bold letters even when the caps lock is off. & Whenever i type the numbers, it's showing the special characters. I'm facing this issue from the last 4days, kindly help me ASAP
Hi Bharat, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the keyboard of your notebook. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3vDaFpK Binu_HP Social Media Tech Support
If the extensive test drive option had already been done to a previous battery installed. How do I do it again on a new battery Install since I want to re-caliberate my battery but I get the hard drive test has already been passed. Kindly help
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in calibrating the battery of your notebook. I will do my best to assist you. Please refer this document to know about calibrating the battery: bit.ly/2YdYzpj Binu-HP Social Media Tech Support
+nikhil rathore 1) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu. 2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu. 3) Go to Component Tests,.
@@HPSupport Threre is no option for Componenet Tests. Only 4 options are there. Memory Test Hard Drive Check Language Exit Actually my laptop is not charging beyond 80%. After 80 or 85% it would charge for 10 seconds then stop charging for next 10 seconds. I am facing this issue from last 2-3 days. Please help me
Hi there, thanks for contacting! I understand that you are experiencing an issue in finding the hard drive test option. I will do my best to assist you. What happens when you select storage test? Please let us know. Binu - Social Media Tech Support
I have a Hp Elite 800 G2 AllinOne desktop with Windows 10 Pro which randomly errors with POST ERROR Post configuration change prompts. I think it is happening when goes to sleep mode. I press ENTER and have run all the tests multiple times always passed so does not find anything. It then reboots and I am back in business after logging in. Until next time. Is this error hardware or Windows?
Hi Kay, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a sleep mode issue on your computer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2QSCF7y Binu_HP Social Media Tech Support
Whenever I start my PC I have got HP PC Diagonise UEFI and Everytime I have to press exit key and go back to windows, can you help how to get rid of this????
+yogesh pant Try the steps recommended below. Press CTRL + Alt + Del on the blank screen. Click on Task Manager Click "File" - "Run a new task" If there is no "file" option, please click on the task manager under the "details" In the pop-up window, enter "msconfig" click "OK" In the system configuration window that appears, click "Service" and uncheck "App Readiness". Click "Apply" --- "OK" In the following window appears to click on the "restart"
+Nkgodi Angela Let's do a hard drive test to isolate the issue. Please follow these steps: 1) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu. 2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu. 3) Go to Component Tests, then click on Hard drive test. 4) Run an extensive test. Let me know the results!
i update black screen diagnostics to this latest version but on the top one message shows your current diagnostics not up to date why this message coming ?
Hi Marc, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP computer? May I know the computer you are using? Let me know! Binu_HP Social Media Tech Support
+kathryn jones thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you to refer our localized channel link: ruclips.net/user/HPSupportGreek
+Wavexzz Turn off the computer and wait five seconds. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings. Press F10 to Save and Exit.
+Sreebhadra V HP provides diagnostic software for testing hardware components on your computer and confirm hardware failures. Please refer this document for complete information: bit.ly/2RMJ9oR
+esj iugb Let's do a battery test to isolate the issue: 1) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu. 2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu. 3) Go to Component Tests, then click on Battery Test. 4) Click on run once to initiate the test. Let me know the results!
+Lencho Ephrem This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC
+Apple Core Please turn off "Fast Startup". Right-click on the Start icon, choose Power Options. On the Power & Sleep screen (or whatever it is called in your version of Windows 10), Click "Additional power settings". It will either be on the right or bottom of the page, depending on your screen resolution. That takes you to the old Windows 7 power options. In the Left column, click on "Choose what the power buttons do" Click on the line with the sheild that says "Change the settings that are currently unavailable" UNCHECK the box that is ironically titled "Turn on fast startup (Recommended)". Click "Save changes".
Hi! I had a problem with my hard drive and HP support sent a technician to change it. The new hard drive is empty without an operating system, then when I get the BIOS menu and press f2, a black screen appears with only two test options. Before changing the hard drive, I got the BIOS test menu, what's wrong?
my laptops Wi-Fi switch is always on. when I take windows mobility centre, there is no Wi-Fi switch. I take help and it shows that "if a setting doesn't appear, it might be because the required hardware(such as a wireless network adapter) or drivers are missing. For example, if the turn wireless on button is unavailable, you might need to use the hardware switch on your computer to turn on the wireless adapter". my laptop is HP probook 4520s. what will I do
Hello, My HP laptop not working... Hp PC diagnostic hard drive is the issue. Am trying to follow the steps but it's telling me the operating system got issues. How can I rectify??
+Vincent Kyalo May I know the complete model number of your notebook and the exact error message you are receiving so that we can check the details for you?
+helper dude thanks for reaching out! I understand that you need to reset your computer to factory settings. I'll do my best to assist you. Please follow these steps to do a system recovery: 1) Turn off the computer. 2) Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. 3) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu. 4) Now press the F11 key to access Recovery manager. 5) On the Choose an Option screen, click Troubleshoot. 6) On the Troubleshoot screen, click Recovery Manager. 7) Under Help, click System Recovery. 8) Follow the on screen instructions to complete the recovery process. Let us know how it goes.
+Saman Khalil Please follow these steps: 1) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu. 2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu. 3) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests. 4) Click Extensive Test. 5) Click Run once to initiate the test. Note: It will take few hours to complete the test. Let me know the results!
+Study with Ankush You have to first try backing up data and then do Factory Reset if required. If not factory rest will erase all the data on the HDD. Whenever the Hard Disk Short/Long DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby Please try the below shown troubleshooting steps once: Step 01. Remove the battery and unplug the AC/Power Adapter Step 02. Press and hold the Power button for more than 30 Seconds Step 03. Plug in the AC/Power Adapter (leave the Battery out for now) Step 04. Press the Power button and check if the Unit works normal If the above mentioned steps does not help, then you can try reseating the Hard Drive on your Notebook
I tried this to fix my problems concerning UEFI. I can´t access UEFI. When I choose the UEFI boot option in Windows, the PC ends up in sytem configuration menu. When I choose boot option and boot from EFI it says ´no volume label´.
hey guys a need an advise,, my laptop is not charging I already check for A/C and the battery and they are working I was able to fix it using some videos but it started not to working again and I did what I learned but is not working anymore pls I need any hits
Good morning Hp support, I hv a question please, how can check possessor CPU healthy and temperature and fan speed, thank u Hp❤ ps: I hv probook 4720s. Windows 10 pro
+GhostiaDa COD MOBILE Please follow these steps to do a system test: 1) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu. 2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu. 3) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests. 4) Click Extensive Test. 5) Click Run once to initiate the test. Note: It will take few hours to complete the test. Let me know the results!
Okay, I ran the quick test and all passed but will not boot to Windows 10 so ran the extensive test and it is still running - 6 days later with 119 completed iterations! What does this mean? Computer is a 14t - ac100 with Windows 10 OS.
I need to do keyboard test but the UEFI is of version 1.6.0.0 in my hp laptop and only memory test, hard drive test check, language, exit options are available. Can i upgrade the version? but my keyboard is not working.
+craigk621 thanks for reaching out! I understand that you are experiencing an issue with the memory on your computer. I'll do my best to assist you. Please contact our phone support team to fix this issue: Step 1. Open link: www.hp.com/contacthp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number. Let us know how it goes.
+victor sawe This seems to be a hardware issue with the hard drive. Please contact our phone support team to know about the service options. Step 1. Open link: www.hp.com/contacthp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
+Horror Incident HP provides diagnostic software you can use to test hardware components on your computer and confirm hardware failures when you suspect something is wrong. Please refer this document for more information: hp.care/2oErXPE
I completed the hard drive test without issues but I cannot exit the screen. I tried loading the BIOS Setup Default Settings as instructed in other questions here, pressed F10 to save and exit but I keep getting back to the black screen with the 3F2 error prompting me to run the diagnostics again. Same thing happens when I restart after that. Could you please help? Thank you
@@HPSupport I did exactly that and there was no error detected. However when I start the computer I get the black error screen again, it does not load windows. Resetting to default settings in UEFI does not help either.
sir in my laptop which is windows 7 when I click to hard drive check option nothing happens. and when I turn off the system and turn on after 5-6 hours it gives Windows recovery error and starts in normal way and after some time it again gets hanged. should I consider that this problem is due to loose connection of harddisk?
+soumya sharma If a new internal device (sound card, hard drive, or other) was added to the computer before the error message started to occur, you must remove it before continuing: hp.care/2s20mNd
Hi Ayush, thanks for contacting! I understand that you are receiving boot device not found error. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3yYUsvH Binu - Social Media Tech Support
What does this mean please and what I can do about it Hard Drive Short DST Check: FAILED FAILURE ID: 9G9KoM-8RS9G3-XD4CRG-60RU03 PRODUCT ID: Z3H81EA # ABU
+Mohamed Jara Let's do a hard drive test to isolate the issue. Please follow these steps: 1) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu. 2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu. 3) Go to Component Tests, then click on Hard drive test. 4) Run an extensive test. Refer to this for details- hp.care/2bRLWJ1. Let me know the results!
+ashwani rao I would recommend you use whatever means you can to make a copy of any data on that hard drive to an external device, and look at replacing the hard drive. If your computer will still start up normally, make sure you have made a set of recovery media, if you haven't yet.
I own a HP Pavilion Laptop that is only four months old-- I have had four different very active computer job people try to install something as simple as another HP product ( HP5660 printer) and no one has been able to get that to happen-- I have numerous returns of HP messages on my emails ----- but no real help of the install to the printer that I thought a HP customer support might be able to do ... Well at age 81 and very limited computer knowledge ,,,,,, here I am --- still no printer and the ability to go here to explain the mess --- as far as I am concerned HP laptop can go in the driveway with my Ford 150 running over it and then I guarantee it will not work ... What a hunk disaster of hours and hours and still no printer ... don,t expect much help from HP...
+Lovegb Please follow these steps to do a system test: 1) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu. 2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu. 3) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests. 4) Click Extensive Test. 5) Click Run once to initiate the test. Note: It will take few hours to complete the test. Let me know the results!
if you know your model of your laptop go to hp website it will have what your pc came with as well as latest bios. and to change legacy to uefi that you have to boot into bios mode go to security and disable legacy enable uefi and turn on tpm if its there
+Issac Mlingi HP provides diagnostic software for testing hardware components on your computer and confirm hardware failures. The complete details can be found here: hp.care/2oFvgJj
+Bablu Paswan HP provides diagnostic software for testing hardware components on your computer and confirm hardware failures. Please refer this document for complete instructions: hp.care/2oErXPE
+Airin Akhi Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings. Press F10 to Save and Exit.
+Param Preet To know the condition of your battery, use the below steps to test your battery and calibrate it if necessary: *Ensure that the power cord is plugged in. *Press the power button to start the computer. *Press Esc on the keyboard when the HP or Compaq logo screen appears. *Press F2 to select F2 System Diagnostics in the startup menu. *Click Battery Test. *Click Start Battery Test on the Battery Test page. To know more you can follow the document:hp.care/2nig2tt
+Shirley Garduño thanks for reaching out! I understand that you are experiencing an issue in running hardware diagnostic test. I'll do my best to assist you. Please perform the steps mentioned under this document to fix this issue: hp.care/2oErXPE Let us know how it goes.
What is the model# of the computer, and what OS is installed? Were you able to get into the BIOS in the past with your keyboard? IS the keyboard cabled or wireless?
In the absence of the other information, try out these for now: HP Desktop PCs - Wired Keyboard Troubleshooting (Windows 10, 8) - ( ow.ly/tpN43034UFB ), HP PCs - Wireless Keyboard and Mouse Troubleshooting - ( ow.ly/mker3034UNL )
Hp computers are totally shttt dont buy them.. i got a brand new hp laptop over 600usd after using 2,3months it always display blackout screen , errors totally shttt
+凯乐凯乐 This document provides solutions to a variety of problems that can occur with notebook and All-in-One displays such as blurry text, poor video performance, black or white screens, or damaged hardware. Find a section below that matches the problem with your display, and then follow the steps to resolve the issue: hp.care/2oPxHcG
Hi Jingky, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in exiting hardware diagnostic test. I will do my best to assist you. Type 'msconfig' in Start menu and uncheck HP Support Assistant and other HP related tools from 'Startup'. Now restart. These things won't be running again when you boot up. Binu-HP Social Media Tech Support
I do not get any component test option . I only get 4 option on black screen . I installed latest UEFI BIOS
Same problem, but I didn't update the bios, the option disappeared suddenly
Hey there
I pressed the f2 repeatedly & there r only 4 options showing -
Memory test
Hard Drive check
Language
Exit
My laptop model - HP 15s db1061au
Kindly help me. My keyboard is nt functioning properly.
Whenever i press alphabets, its typing bold letters even when the caps lock is off. & Whenever i type the numbers, it's showing the special characters.
I'm facing this issue from the last 4days, kindly help me ASAP
Hi Bharat, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the keyboard of your notebook.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3vDaFpK
Binu_HP Social Media Tech Support
If the extensive test drive option had already been done to a previous battery installed. How do I do it again on a new battery Install since I want to re-caliberate my battery but I get the hard drive test has already been passed. Kindly help
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in calibrating the battery of your notebook.
I will do my best to assist you.
Please refer this document to know about calibrating the battery: bit.ly/2YdYzpj
Binu-HP Social Media Tech Support
Thanks! this video save my device!
I am not getting component check in after pressing F2. I am having hp bs576tx
+nikhil rathore 1) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu.
2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu.
3) Go to Component Tests,.
@@HPSupport Threre is no option for Componenet Tests. Only 4 options are there.
Memory Test
Hard Drive Check
Language
Exit
Actually my laptop is not charging beyond 80%. After 80 or 85% it would charge for 10 seconds then stop charging for next 10 seconds. I am facing this issue from last 2-3 days. Please help me
@@nikhilrathore2385 I have the same options, but I had the standard before
Hp stream 14 no hard drive test option available. Only memory and storage test. Language and exit. Those are my options
Hi there, thanks for contacting!
I understand that you are experiencing an issue in finding the hard drive test option.
I will do my best to assist you.
What happens when you select storage test?
Please let us know.
Binu - Social Media Tech Support
I have a Hp Elite 800 G2 AllinOne desktop with Windows 10 Pro which randomly errors with POST ERROR Post configuration change prompts. I think it is happening when goes to sleep mode. I press ENTER and have run all the tests multiple times always passed so does not find anything. It then reboots and I am back in business after logging in. Until next time. Is this error hardware or Windows?
Hi Kay, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a sleep mode issue on your computer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2QSCF7y
Binu_HP Social Media Tech Support
Whenever I start my PC I have got HP PC Diagonise UEFI and Everytime I have to press exit key and go back to windows, can you help how to get rid of this????
+yogesh pant Try the steps recommended below.
Press CTRL + Alt + Del on the blank screen.
Click on Task Manager
Click "File" - "Run a new task" If there is no "file" option, please click on the task manager under the "details"
In the pop-up window, enter "msconfig" click "OK"
In the system configuration window that appears, click "Service" and uncheck "App Readiness".
Click "Apply" --- "OK"
In the following window appears to click on the "restart"
@@HPSupport still hp pc diagnostics uefi is appearing whenever i start my computer
how to exit , and go to the windows. still this diagnostic appear when i open my laptop😢
After I've selected Hard drive entensive test what should I do? Am I done or I should select more tests?
+Nkgodi Angela Let's do a hard drive test to isolate the issue.
Please follow these steps:
1) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu.
2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu.
3) Go to Component Tests, then click on Hard drive test.
4) Run an extensive test.
Let me know the results!
hi, i quit the extensive memory test in-between yesterday and then used my pc for some time now my pc is saying no operating system installed.
+v2009ish Please refer to the instructions under this document to fix this issue: bit.ly/2w5uQfv
i update black screen diagnostics to this latest version but on the top one message shows your current diagnostics not up to date why this message coming ?
+rishan mohammed You may Click here to access and/or download the recent update for the hardware diagnostics: bit.ly/2RtMWU5
When i do this it says
The system check command file is improperly formatted or missing.
What can I do
Hi Marc, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP computer?
May I know the computer you are using?
Let me know!
Binu_HP Social Media Tech Support
i am not to hi tec on computers and what to do its all greek to me sorry thank you for trying to help
+kathryn jones thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you to refer our localized channel link: ruclips.net/user/HPSupportGreek
How do I exit? I need help
+Wavexzz Turn off the computer and wait five seconds.
Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
Press F10 to Save and Exit.
Should I press fn key too??
+Sreebhadra V HP provides diagnostic software for testing hardware components on your computer and confirm hardware failures. Please refer this document for complete information: bit.ly/2RMJ9oR
I run the system test and the result displayed on the battery test is "cancelled", what does it mean?
+esj iugb Let's do a battery test to isolate the issue:
1) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu.
2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu.
3) Go to Component Tests, then click on Battery Test.
4) Click on run once to initiate the test.
Let me know the results!
@@HPSupport Thank you so much for your respond, I followed all your instructions and passed, does it mean my laptop doesn't have any problems?
Dears my hp elitebook laptop is fail to open after I breakup when it's update the system. How can fix the problem dears??
+Lencho Ephrem This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC
My HP Pavilion power button light doesn't turn off when I power down the computer. How do I fix this?
+Apple Core Please turn off "Fast Startup".
Right-click on the Start icon, choose Power Options.
On the Power & Sleep screen (or whatever it is called in your version of Windows 10), Click "Additional power settings". It will either be on the right or bottom of the page, depending on your screen resolution.
That takes you to the old Windows 7 power options. In the Left column, click on "Choose what the power buttons do"
Click on the line with the sheild that says "Change the settings that are currently unavailable"
UNCHECK the box that is ironically titled "Turn on fast startup (Recommended)".
Click "Save changes".
Thank u so much👍
+Manal Shaikh I am glad to know that the video was very useful to you.
Hi! I had a problem with my hard drive and HP support sent a technician to change it. The new hard drive is empty without an operating system, then when I get the BIOS menu and press f2, a black screen appears with only two test options. Before changing the hard drive, I got the BIOS test menu, what's wrong?
+Simón Cedeño17 Please follow the guidelines under this document to fix this issue: hp.care/2oVEO3j
@@HPSupport Thanks for answering. But my problem is that after changing the hard drive, the BIOS test menu does not appear as before.
my laptops Wi-Fi switch is always on. when I take windows mobility centre, there is no Wi-Fi switch. I take help and it shows that "if a setting doesn't appear, it might be because the required hardware(such as a wireless network adapter) or drivers are missing. For example, if the turn wireless on button is unavailable, you might need to use the hardware switch on your computer to turn on the wireless adapter". my laptop is HP probook 4520s. what will I do
+suhails tech Please follow the guidelines in this document: hp.care/2dO0fu4
Hello,
My HP laptop not working... Hp PC diagnostic hard drive is the issue. Am trying to follow the steps but it's telling me the operating system got issues. How can I rectify??
+Vincent Kyalo May I know the complete model number of your notebook and the exact error message you are receiving so that we can check the details for you?
@@HPSupport Hp elite book folio 9470m
Inspiring 😊
+Super car 44 Welcome!!
I've been wanting to go into the BIOS instead I always find myself here.
+Justmettheninja This document contains information on what the BIOS program is and how to use the BIOS Setup utility: bit.ly/2q4xvoE
@@HPComputingSupport thanks, this was very helpful.
windows 10 version 1 6 1 0
what I can follow this video?or
Describe sollution step by step.thanks hp.
+Rajaul Karim Please refer this document to know about testing for hardware failures: hp.care/2oFvgJj
i need to get recovery manager because it turn to hp then off and on but win+b dont work when turning on
+helper dude thanks for reaching out!
I understand that you need to reset your computer to factory settings.
I'll do my best to assist you.
Please follow these steps to do a system recovery:
1) Turn off the computer.
2) Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware.
3) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu.
4) Now press the F11 key to access Recovery manager.
5) On the Choose an Option screen, click Troubleshoot.
6) On the Troubleshoot screen, click Recovery Manager.
7) Under Help, click System Recovery.
8) Follow the on screen instructions to complete the recovery process.
Let us know how it goes.
@@HPSupport 4) error 0xc000000f
After clicking hardware quick test it says that smart test and short dst test are not installed plz help
+Zaima Khan Please refer this document for testing hardware failures: hp.care/2oFvgJj
My hp system is diagonastic can you tell me plz how to fix or recover the problem
+Saman Khalil Please follow these steps:
1) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu.
2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu.
3) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4) Click Extensive Test.
5) Click Run once to initiate the test.
Note: It will take few hours to complete the test.
Let me know the results!
My hard drive short DST have problem what to do
+Study with Ankush You have to first try backing up data and then do Factory Reset if required. If not factory rest will erase all the data on the HDD.
Whenever the Hard Disk Short/Long DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue
HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby
Please try the below shown troubleshooting steps once:
Step 01. Remove the battery and unplug the AC/Power Adapter
Step 02. Press and hold the Power button for more than 30 Seconds
Step 03. Plug in the AC/Power Adapter (leave the Battery out for now)
Step 04. Press the Power button and check if the Unit works normal
If the above mentioned steps does not help, then you can try reseating the Hard Drive on your Notebook
I tried this to fix my problems concerning UEFI. I can´t access UEFI. When I choose the UEFI boot option in Windows, the PC ends up in sytem configuration menu. When I choose boot option and boot from EFI it says ´no volume label´.
+Amer I. Mutt Please follow the guidelines under this document to fix this issue: bit.ly/3ceRpD4
hey guys a need an advise,, my laptop is not charging I already check for A/C and the battery and they are working I was able to fix it using some videos but it started not to working again and I did what I learned but is not working anymore pls I need any hits
+Jorge Euceda Please follow the guidelines in this document to fix this issue: hp.care/2ogvdjm
Good morning Hp support, I hv a question please, how can check possessor CPU healthy and temperature and fan speed, thank u Hp❤ ps: I hv probook 4720s. Windows 10 pro
+GhostiaDa COD MOBILE Please follow these steps to do a system test:
1) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu.
2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu.
3) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4) Click Extensive Test.
5) Click Run once to initiate the test.
Note: It will take few hours to complete the test.
Let me know the results!
Okay, I ran the quick test and all passed but will not boot to Windows 10 so ran the extensive test and it is still running - 6 days later with 119 completed iterations! What does this mean? Computer is a 14t - ac100 with Windows 10 OS.
+lkjacob1 Please follow the guidelines in this document to fix this issue: hp.care/2km6Uj5
I need to do keyboard test but the UEFI is of version 1.6.0.0 in my hp laptop and only memory test, hard drive test check, language, exit options are available. Can i upgrade the version? but my keyboard is not working.
+Nabin shah Use the information in the following document to troubleshoot common keyboard problems on notebook computers: hp.care/2oYlKB6
Got a memory error, round in circles as trying to contact support....and can't see any number ... In UK... Just crazy
+craigk621 thanks for reaching out!
I understand that you are experiencing an issue with the memory on your computer.
I'll do my best to assist you.
Please contact our phone support team to fix this issue:
Step 1. Open link: www.hp.com/contacthp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Let us know how it goes.
I tested the harddrive has failure : short DST: PPH0HS - 0009N9 - XD6WEJ - 60RN03 WHAT can I do?
+victor sawe This seems to be a hardware issue with the hard drive. Please contact our phone support team to know about the service options. Step 1. Open link: www.hp.com/contacthp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
I have HP omen 15
Usually I run self test on my laptop it stuck at 10 % whole day please fix my problem
+Horror Incident HP provides diagnostic software you can use to test hardware components on your computer and confirm hardware failures when you suspect something is wrong. Please refer this document for more information: hp.care/2oErXPE
I completed the hard drive test without issues but I cannot exit the screen. I tried loading the BIOS Setup Default Settings as instructed in other questions here, pressed F10 to save and exit but I keep getting back to the black screen with the 3F2 error prompting me to run the diagnostics again. Same thing happens when I restart after that. Could you please help? Thank you
+Tasos Kak Please refer to the instructions under this document to fix this issue: bit.ly/2nqONuM
@@HPSupport I did exactly that and there was no error detected. However when I start the computer I get the black error screen again, it does not load windows. Resetting to default settings in UEFI does not help either.
Hi....how did u get rid of that?????can u pls reply???
sir in my laptop which is windows 7 when I click to hard drive check option nothing happens. and when I turn off the system and turn on after 5-6 hours it gives Windows recovery error and starts in normal way and after some time it again gets hanged. should I consider that this problem is due to loose connection of harddisk?
+soumya sharma If a new internal device (sound card, hard drive, or other) was added to the computer before the error message started to occur, you must remove it before continuing: hp.care/2s20mNd
This is virus problem
My screen is showing no boot device found
Hi Ayush, thanks for contacting!
I understand that you are receiving boot device not found error.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3yYUsvH
Binu - Social Media Tech Support
What does this mean please and what I can do about it
Hard Drive Short DST Check:
FAILED FAILURE ID: 9G9KoM-8RS9G3-XD4CRG-60RU03
PRODUCT ID: Z3H81EA # ABU
+Mohamed Jara Let's do a hard drive test to isolate the issue.
Please follow these steps:
1) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu.
2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu.
3) Go to Component Tests, then click on Hard drive test.
4) Run an extensive test.
Refer to this for details- hp.care/2bRLWJ1.
Let me know the results!
i want to test my fans, sadly this feature is not available
+Trevor Williams The feature to test fan is not available.
sir my hard drive quick test has been failed. so now what to do
+ashwani rao I would recommend you use whatever means you can to make a copy of any data on that hard drive to an external device, and look at replacing the hard drive. If your computer will still start up normally, make sure you have made a set of recovery media, if you haven't yet.
sir UEFI component test power option is not showing
+Saadat Raees Please refer to the instructions under this document to fix this issue: hp.care/2oFvgJj
I own a HP Pavilion Laptop that is only four months old-- I have had four different very active computer job people try to install something as simple as another HP product ( HP5660 printer) and no one has been able to get that to happen-- I have numerous returns of HP messages on my emails ----- but no real help of the install to the printer that I thought a HP customer support might be able to do ... Well at age 81 and very limited computer knowledge ,,,,,, here I am --- still no printer and the ability to go here to explain the mess --- as far as I am concerned HP laptop can go in the driveway with my Ford 150 running over it and then I guarantee it will not work ... What a hunk disaster of hours and hours and still no printer ... don,t expect much help from HP...
+Donald D Krause Please refer this document to setup your printer: bit.ly/2XZ9hxD
Mine keeps getting “CANCELED” result
+Lovegb Please follow these steps to do a system test:
1) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu.
2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu.
3) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4) Click Extensive Test.
5) Click Run once to initiate the test.
Note: It will take few hours to complete the test.
Let me know the results!
How can i solve a system diagnostic problem on my windows 7??
+#CousinGoals May I know the model number of your computer and the exact issue you are experiencing on it so that we can check the details for you?
How I changed from legacy to uefi on my laptop also how to reinstall the latest update of hp uefi
+Cassandra Persaud Please follow the guidelines in this document to fix this issue: bitly.com/2Ck7wjW
if you know your model of your laptop go to hp website it will have what your pc came with as well as latest bios. and to change legacy to uefi that you have to boot into bios mode go to security and disable legacy enable uefi and turn on tpm if its there
Do u know how to fix a version 1.6.1.0
+Issac Mlingi HP provides diagnostic software for testing hardware components on your computer and confirm hardware failures. The complete details can be found here: hp.care/2oFvgJj
i just get blue screen checking for problems and it won't go no futher
+kenny luther Please perform the steps mentioned under this document to fix this issue: hp.care/2oYIcKc
for starters i think i figured out the battery was bad got to order one and go from there. Thanks
NIC CARD TEST
+Bablu Paswan HP provides diagnostic software for testing hardware components on your computer and confirm hardware failures. Please refer this document for complete instructions: hp.care/2oErXPE
I don't have the option for hardrive check
+Saskeia Plays Please follow the guidelines in this document to test the hard drive: bitly.com/2RtMWU5
Me too
I completed all test.but i can't understand how to exit from the page.please help😥
+Airin Akhi Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings. Press F10 to Save and Exit.
@@HPSupport Thank you so much.😇
+Airin Akhi You're welcome.
My hp laptop shoe me battery alert so wt should i do?
+Param Preet To know the condition of your battery, use the below steps to test your battery and calibrate it if necessary:
*Ensure that the power cord is plugged in.
*Press the power button to start the computer.
*Press Esc on the keyboard when the HP or Compaq logo screen appears.
*Press F2 to select F2 System Diagnostics in the startup menu.
*Click Battery Test.
*Click Start Battery Test on the Battery Test page.
To know more you can follow the document:hp.care/2nig2tt
I am stuck. HP PC Hardware Diagnostics UEFI
+Shirley Garduño thanks for reaching out!
I understand that you are experiencing an issue in running hardware diagnostic test.
I'll do my best to assist you.
Please perform the steps mentioned under this document to fix this issue:
hp.care/2oErXPE
Let us know how it goes.
My hard disk always runs at 100% usage even when I am not using it, please help me HP
+Snigdha Barui Please let me know the model number of your unit and operating system installed on it so that I can check the details for you.
How we can quit this
+Cyberwarior Please refer to the instructions under this document to fix this issue: bit.ly/2nqONuM
i hit F2 repeatedly nothing pops up.
What is the model# of the computer, and what OS is installed? Were you able to get into the BIOS in the past with your keyboard? IS the keyboard cabled or wireless?
+HP Computing Support hp p7 1410
In the absence of the other information, try out these for now: HP Desktop PCs - Wired Keyboard Troubleshooting (Windows 10, 8) - ( ow.ly/tpN43034UFB ), HP PCs - Wireless Keyboard and Mouse Troubleshooting - ( ow.ly/mker3034UNL )
How to test touch pad / mouse
+Maddy24 Please follow the guidelines in this document to fix this issue: hp.care/2pJnrQH
How to exit from this page
+Aisha Naik Please refer this document to know about using HP PC hardware diagnostic: bit.ly/2Y5SSHr
Hp computers are totally shttt dont buy them.. i got a brand new hp laptop over 600usd after using 2,3months it always display blackout screen , errors totally shttt
+凯乐凯乐 This document provides solutions to a variety of problems that can occur with notebook and All-in-One displays such as blurry text, poor video performance, black or white screens, or damaged hardware. Find a section below that matches the problem with your display, and then follow the steps to resolve the issue: hp.care/2oPxHcG
Nice 💩
+Uuhhxx Zhbhjjk Welcome!!
how to exit , and go to the windows. still this diagnostic appear when i open my laptop😢
Hi Jingky, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in exiting hardware diagnostic test.
I will do my best to assist you.
Type 'msconfig' in Start menu and uncheck HP Support Assistant and other HP related tools from 'Startup'. Now restart. These things won't be running again when you boot up.
Binu-HP Social Media Tech Support