How To Fix Windows Black Screen/White Cursor UPDATED | Windows Black Screen With Cursor Solved

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  • Опубликовано: 10 июл 2022
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    In this video, I show you how to repair it when Windows only shows you a black screen and white cursor. Today's machine is a Dell Inspiron 7110, but the majority of these fixes will work on any make and model machine.
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Комментарии • 604

  • @SaverioAgostino
    @SaverioAgostino Год назад +29

    3 hours of watching random videos i finally found the right one, youre a life saver man!! almost went to my local service centre if its wasnt for your helpful video!! thanks man

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад +1

      Awesome!!!

    • @DA_BONE_SHAKER
      @DA_BONE_SHAKER Месяц назад

      Please help me when I’m in file and in run new task I typed cmd and pressed ok AND made sure I had pressed “create this task wit administration privileges” I pressed that and pressed ok it said
      C:\windows\system32\cmd.exe
      : The file or directory is corrupted and unreadable

  • @llxqzs
    @llxqzs Год назад +9

    this is one of the only tutorials that actually worked... very well explained

  • @jepike70
    @jepike70 2 года назад +8

    Nice! This is one of those that's easy to jump to some deep major problems, but is usually a fairly easy fix.

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 года назад +3

      Most of the time, yep. And it's almost always Windows Updates

  • @linsleyzolani961
    @linsleyzolani961 Год назад +1

    1 min in the video and this man already helped me thanks a lot

  • @aaronsouza1578
    @aaronsouza1578 8 месяцев назад +2

    Love you bro gained a subscriber I watched 30 vids but I couldn’t fix it urs was the best

    • @AskYourComputerGuy
      @AskYourComputerGuy  8 месяцев назад

      I appreciate that. Sorry you'll have to likely reinstall Windows, but I appreciate the compliment 👍

  • @cindyrone6954
    @cindyrone6954 2 года назад

    Very informative!!

  • @franchino_09
    @franchino_09 Год назад +3

    This is the best video to fix this problem I’ve seen

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад +1

      Thank you so much, I'm glad it helped! I appreciate you taking the time to comment :)

  • @lilianz1629
    @lilianz1629 2 месяца назад

    I can’t express how thankful I am for you’re video. I was having so much issues with this problem in the computer and you help so much. You rock 🎉

  • @redcurly237
    @redcurly237 10 месяцев назад

    This guy is legit!!!! After months searching, I finally fixed the laptop. For that you have my thanks man!

  • @christophermoore1165
    @christophermoore1165 Месяц назад

    Scott, you are a life saver and you have relieved my stress today. This issue happened to me this Monday, followed your instructions today, and it worked almost immediately following your method.
    You provided easy and clear to understand instructions.
    Thank You.👍👍

  • @RONBONIX
    @RONBONIX 10 месяцев назад

    Love your videos....it definitely helped me out. Keep up the GREAT work! Hugs from Okinawa....Thank you! :)

  • @skinny0408
    @skinny0408 Год назад

    Thank you so much! I‘ve been troubleshooting for the last hour but nothing worked out. Quick and easy fix

  • @evan943
    @evan943 Год назад +2

    THANK YOU!! Watched at least 10 different videos, this was the only one to fix it! Great video!👍🏻

  • @ichwalsadam9179
    @ichwalsadam9179 2 года назад +1

    Hello, at the SFC /scannow it has the message "windows resource protection could not perform the requested operation"
    My windows keep on lagging because the windows module insaller thing keep chugging the memory. And all the advice i could find keep telling me to udpade the windows but when i did it keep giving me the error code and always telling me to try again later, i run the trouble shooter and it keep saying restart the PC it always did nothing. please help me...

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 года назад

      Usually when the windows resource protection error comes up, it's because the drive or file system is too damaged to run a system file check. Try some of these steps to see if you can get around that and run SFC again:
      www.troubleshootingcentral.com/fix-windows-resource-protection-could-not-perform-the-requested-operation-sfc-scannow-error-message/

  • @TheCookiez7
    @TheCookiez7 Год назад +1

    Thank you so much I was panicking and thought I got hacked, no other video helped than this😊😊😊

  • @gaurijagtap8551
    @gaurijagtap8551 Год назад

    Simply great😊

  • @DA_BONE_SHAKER
    @DA_BONE_SHAKER Месяц назад +1

    Please help me when I’m in file and in run new task I typed cmd and pressed ok AND made sure I had pressed “create this task wit administration privileges” I pressed that and pressed ok it said
    C:\windows\system32\cmd.exe
    : The file or directory is corrupted and unreadable

  • @xayavoa1913
    @xayavoa1913 5 месяцев назад

    After looking for 2 hours you saved me. Your video deserves more likes, thank you so much!!!

  • @falsyfx8315
    @falsyfx8315 9 месяцев назад

    When opening task manager from ctr+alt+del i still cant see it. It is opened (i can see it with alt+tab) but when im not holding alt+tab its right back to black screen with cursor.

  • @romegine6768
    @romegine6768 2 года назад

    Thank you so much, it helps fix my pc❤️

  • @w4k3up27
    @w4k3up27 Год назад

    Both the videos helped me out, also it helped to remove last updates, I guess it was also the windows 11 update my pc couldn't handle thx alot

  • @BetaPons
    @BetaPons Год назад

    You are the best 🎉

  • @ramledger
    @ramledger Год назад +2

    Sir i hope u respond, i got windows 11 today (i had windows 10 yesterday) so i installed it but when i turned on it is ofc black screen and it says “windows explorer” not responding so please tell me what to do.

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      I would try the Windows install again. If not, roll back to Windows 10. There may be a problem with your install disc

  • @Zediaz
    @Zediaz 2 года назад

    I did the first method sfc scan it says it found a corrupt files but was unable to fix some of them. What can i do for this sir I found out that the windows updates are causing me this Black screen of death. I've been facing this problem for like a week now. I can use my pc but i have to do a system restore everytime it updates.

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 года назад

      If you can, I would try only a few updates at a time, reboot, do a few more. I've found problems when downloading all the updates all at once. Worst case, you can roll back with system restore, do a disk cleanup to remove temporary update downloads and try again. Absolute worst case, reinstall Windows and let the updates all happen at once. At least you have options, so that's great

  • @Fixsabias
    @Fixsabias 7 месяцев назад

    Thanks man.
    Today you won +1 subscr... In you Channel.

  • @user-te8mu1mn2i
    @user-te8mu1mn2i 6 месяцев назад

    Wow sir thank you so much you are the best 🎉🎉🎉🎉thank you once again

  • @paimona.k.aemergencyfood1083
    @paimona.k.aemergencyfood1083 Год назад

    Thank you so much may God bless you.

  • @job38four10
    @job38four10 Год назад

    Near the beginning are you saying to push ctrl and delete at same time or ctri first then delete button?
    Trying to figure some of this out when it happens again.........

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад +1

      The easiest way is to hit CTRL with your left middle finger, the ALT key with your left first finger and DEL with your right first finger. You can hold down CTRL and ALT and then DEL and that should do it

    • @job38four10
      @job38four10 Год назад

      @@AskYourComputerGuy Thanks for the tip, if my home screen wont turn on tomorrow morning I'll give that a try....

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      Good deal. Keep me posted

    • @job38four10
      @job38four10 Год назад

      @@AskYourComputerGuy I got as far as the (explorer exe.) menu from watching a different video, I was hoping I could just type that in and my home page would come up, but that was already listed so my black screen with cursor was still showing and my home page still wont show up for 5-10 minutes..... ruclips.net/video/CmTQJCa2nf0/видео.html&ab_channel=EasyTechs I did like how that guy went threw each step and listed it on his video and I could see the words on my small iphone screen, but it didn't work. Luckily my son stopped in last last night, showed him your video, not sure what he did but after about 10 minutes he got my home page to show right up after typing in my PIN. So it's fixed for now till the next so-called windows update has to be up-dated........

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      Well my friend, at the end of the day, all that matters is that it's working. The how is less important. I'll check out that other video, maybe I can gain some insight into how to make a better video myself. Thanks for the update

  • @Igualmente69
    @Igualmente69 Год назад

    Thank you so much

  • @Yuzo_editz
    @Yuzo_editz 11 месяцев назад +1

    I did the sfc scan several times and it still says it found corrupt files and was unable to repair them. If I have to reinstall windows how do I save my files?

    • @AskYourComputerGuy
      @AskYourComputerGuy  11 месяцев назад

      Your best bet is to create a Hirens boot CD on flash drive. There is an explorer style interface that you can use to access and copy your files off. Then use the Windows installer to reinstall Windows. Here's how:
      2 USB boot drives EVERY PC user should make before it's too late!
      ruclips.net/video/uCkOVDHfFJM/видео.html
      Or use one flash drive for both. Here's how:
      The LAST flash drive you will ever need! Ventoy FULL walk-thru and review!
      ruclips.net/video/MIT3w-EPA9M/видео.html

  • @Kiki-rz7mi
    @Kiki-rz7mi Год назад

    thank you for helping sir ! This video helped a lot

    • @Kiki-rz7mi
      @Kiki-rz7mi Год назад

      It said some files are not able to be repaired but I was able to access explorer and everything else

    • @Kiki-rz7mi
      @Kiki-rz7mi Год назад

      should I perform a restore just incase ?

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      Only if it's not working as it should

  • @raphaelblack8207
    @raphaelblack8207 11 месяцев назад

    Thanks very much.. worked perfectly

  • @muziwakhesizwe8136
    @muziwakhesizwe8136 10 месяцев назад +1

    thank you so much, god bless you brother you've just saved my semester with the instant of magic❤.

  • @javohir3635
    @javohir3635 Год назад

    Thanks a lot

  • @ngujjwal8489
    @ngujjwal8489 Год назад

    Thanks it worked 🙏🙏🙏🙏🙏

  • @acrix2793
    @acrix2793 Год назад

    When I type sfc /scannow and let it scan the files it finds corrupted files but says it was unable to fix some of them is there any way to fix this

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      Try sfc again. Sometimes it takes several passes. Then run chkdsk /f, then /r after that. Sounds like you might have some corruption at best, damaged drive at worst. If none of that works, drop that drive in another working computer and back up your files ASAP because the drive is likely going bad

  • @SachimeikoUTD
    @SachimeikoUTD Год назад

    thanks mate, you save meeee ❤

  • @alexanderr9235
    @alexanderr9235 Год назад

    what should i do my pc cant open even with ctrl alt del and it still black screen with cursor when its in safe mode

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      You likely need an installer disc to boot to. You will need to borrow/use another PC, but here's the process to get the flash drive to boot to: How to LEGALLY download Windows 7, 8 or 10 or Office FREE!
      ruclips.net/video/5naOPxd6vsI/видео.html

  • @christerri2001
    @christerri2001 4 месяца назад

    Thank you for the awesome video helping with the issue. I had a error saying windows corrupt files unable to repair after it ran its check. I'm guessing I have more issues! Thanks for your helpful videos with these issues!!

  • @Tedsmooth
    @Tedsmooth Год назад

    Hey what do you do if the ctr alt dlt doesn’t work and task-manager not prompting

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      You might have to use a Windows installer disc then to get to the troubleshooting menus you need. Here's how: ruclips.net/video/5naOPxd6vsI/видео.html

  • @b3a5tplumper78
    @b3a5tplumper78 2 года назад

    Sir u have made my day thanks alot

  • @francisicomanriquez6274
    @francisicomanriquez6274 8 месяцев назад

    You helped a lot best help thank you

  • @KXCCompany
    @KXCCompany 23 дня назад +1

    After following the whole process until 3:15 for me it's still a black screen with the arrow. What do I do from there?

  • @amanboyind
    @amanboyind 10 месяцев назад

    Thankx dude you are a life saver

  • @Ichiyou267
    @Ichiyou267 Год назад

    thank you sir!

  • @Dharmendrakushwaha-tb3lf
    @Dharmendrakushwaha-tb3lf Год назад

    Good. It's very easy steps. Thanks a lot.
    I am from India🇮🇳.

  • @music.1639
    @music.1639 Год назад

    Thnk you🙏❤️

  • @y0dufflebag
    @y0dufflebag 10 месяцев назад

    Super helpful

  • @Fitz1630
    @Fitz1630 Год назад

    Need help my screen is black with the mouse but the crtl alt eel won’t open so I’m stuck. If I reset my laptop I can login but the it’s just a wallpaper with taskbar. I can’t do anything.

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      If you have serious Windows corruption, a reset might not help. I would do a full reinstall (clean). A reset just replaces Windows files

  • @ht.b
    @ht.b Год назад +1

    I got the same issue, when i hit CTRL + ALT + Delete (nothing happen)
    Only black screen with cursor

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      I would recommend using a Windows installer disc to boot to, then you can troubleshoot

  • @Limit91
    @Limit91 Год назад

    When I enter the task “Explorer” in task manager everything goes back to normal but when I turn off my computer and come back, it goes back to the black screen. Running the task “explorer” fixes it everytime but is there any permanent solution?

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      From command prompt, I'd run SFC/scannow - sounds like you have Window corruption. After that, a reset or Windows reinstall might be in order

  • @terezadungao1480
    @terezadungao1480 8 месяцев назад

    THANKS MAN!!!

  • @amiralkhafaji3959
    @amiralkhafaji3959 9 месяцев назад

    I opened cmd and ran a scan like you did in the clip. Then I opened explorer in cmd after completing the scan. After a while, he opened explorer and my desktop applications appeared. Then I restarted from cmd like what you did, but the problem is usually a black screen. What can I do?

    • @AskYourComputerGuy
      @AskYourComputerGuy  9 месяцев назад

      If the problem continues to repeat, back up your files and reinstall Windows. There is obviously something that is continually getting corrupted 🥲

  • @HexxuS-dx6sp
    @HexxuS-dx6sp 3 месяца назад

    Mine says that it couldnt fix them what do i do next

  • @ManojTechKannadaa
    @ManojTechKannadaa 2 года назад

    Sir I am form karnataka
    Sir screen also black u try this tricks no work please help sir
    Any time pc on black screen show 30 minutes later normal show
    What problem sir please help

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 года назад

      You might just have a system that is too damaged to repair. If none of the fixes work, you might just need to reinstall Windows, assuming your drive is not damaged

  • @Ahmadkhan-oh8bf
    @Ahmadkhan-oh8bf Год назад

    I bought a new msi sword 15 laptop . While downloading a game , the laptop went into black screen death . Upon scanning it says the pc cant fix the corrupt files . What should I do

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      Have you done a chkdsk /r to try and verify if the drive is damaged or if it's just windows corruption?

  • @shanesingh1151
    @shanesingh1151 Год назад

    Thanks so much

  • @thephantomgamer9462
    @thephantomgamer9462 Год назад +1

    So, my computer found corrupted files but couldn’t fix some of them. What should I do?

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      I would run a chkdsk /r to make sure you don't have physical drive damage. If that checks out, a Windows reinstall might be in order

  • @hhfgames2802
    @hhfgames2802 9 месяцев назад

    you are a legend, i turned my pc on to this error and my heart stopped, but i followed ur instructions and its fixed, thank you so much

    • @AskYourComputerGuy
      @AskYourComputerGuy  9 месяцев назад

      Fantastic!!! ❤️

    • @realnhurse3899
      @realnhurse3899 6 месяцев назад +1

      My task manager does not pop up

    • @realnhurse3899
      @realnhurse3899 6 месяцев назад +1

      My task manager does not pop up

    • @realnhurse3899
      @realnhurse3899 6 месяцев назад

      My task manager does not pop up

    • @AskYourComputerGuy
      @AskYourComputerGuy  6 месяцев назад

      @realnhurse3899 then you likely need to do a Windows refresh/reset or reinstall. That's a core function of Windows

  • @PetronasBoyy
    @PetronasBoyy День назад

    Thank you!🙏🏻
    In this world of tech where my laptop is the bread and butter. I was scared.

  • @xser8894
    @xser8894 Год назад

    Hi for some reason Crlt alt delete doesn’t open taskmanager is there some other way to open it I try the other one with esc

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      That's not good. You may have to boot to the Windows installer to use that feature. Here's how to get it: ruclips.net/video/5naOPxd6vsI/видео.html

    • @xser8894
      @xser8894 Год назад

      @@AskYourComputerGuy would that erase all my documents?

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      Not at all. Unless the drive has failed already. Right now it could still just be a corrupt Windows

    • @xser8894
      @xser8894 Год назад

      @@AskYourComputerGuy thank you I will try

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      Keep me posted 👍💪

  • @jessicas.9074
    @jessicas.9074 Год назад

    Hi I'm literally desperate, after the first command it said that windows resource protection found corrupt files but was unable to fix some of them. I did everything i could think of, even trying system restore and it failed, startup repair nothing...open windows explorer,nothing, I would even consider reseting my pc if I know this would fix the issue... should I?

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад +1

      It can't hurt. Try the "keep my files" option first if you can

    • @jessicas.9074
      @jessicas.9074 Год назад

      @@AskYourComputerGuy I'll try thank you so much!!!

    • @jessicas.9074
      @jessicas.9074 Год назад

      I just finished , and it didn't work, I will try full reset

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад +1

      Keeping my fingers crossed!

    • @jessicas.9074
      @jessicas.9074 Год назад

      Update: it didn't work so I just ended up reinstalling windows sadly. Thank you for the help, much appreciated 🙏

  • @user-vy4jd3rj1o
    @user-vy4jd3rj1o Год назад +1

    Ctrl alt delete not working everything is black except cursor what am i doing

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      Nothing. Sounds likes Windows is seriously corrupted. You're likely going to need Windows installer disc to access the troubleshooting menus you need to fix this. If you don't have them, here's how to get them:
      2 USB boot drives EVERY PC user should make before it's too late!
      ruclips.net/video/uCkOVDHfFJM/видео.html

  • @fierceddd1262
    @fierceddd1262 Год назад

    When I did the system scan it finished and told me that it found corrupt files and could not repair them, what should I do?

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      Run the scan again. Sometimes you get different results. After that, save your files, reinstall Windows. Your system files could be corrupt. If Windows still fails after that, you're looking at a failing hard drive :(

  • @spinxxxx
    @spinxxxx Год назад

    May god bless you. My computer is know working!

  • @cleoleo9503
    @cleoleo9503 Год назад

    Experiencing this issue since I have upgraded to Windows 10. The task manager won't open for me. Strangely the black screen always disappears after a while on it's own.

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      That's odd. I would either do a refresh or even roll back to your previous Windows. Sounds like something didn't go right during the upgrade

  • @cashieraltytacc
    @cashieraltytacc Год назад

    For me ctrl alt del doesn't work idk what to do I tried everything

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      You might have to use a Windows installer disc then to get to the troubleshooting menus you need. Here's how: ruclips.net/video/5naOPxd6vsI/видео.html

  • @mirage711
    @mirage711 Год назад

    Major problem when you do control alt delete I still have the black screen I cannot see the task manager now what

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      Have you tried booting to a Windows installer disc? I would do that and try again. Windows could be severely corrupted, that could help get you to the troubleshooting menus you need. Here's how: How to LEGALLY download Windows 7, 8 or 10 or Office FREE!
      ruclips.net/video/5naOPxd6vsI/видео.html

  • @sindy938
    @sindy938 Год назад

    Hey sir, hyd? Well, the black screen with the cursor just appear after the login... what can I do??? Im freaking out...

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      Sounds like you need to get access to the troubleshooting menu. You'll need access to another machine, but this should allow you to get there: ruclips.net/video/5naOPxd6vsI/видео.html

  • @eri3923
    @eri3923 Год назад

    I've tried using the ctrl + alt + delete but nothing happens what should I do?

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      You'll likely need a Windows installer disc to access the menus you need to repair your damaged Windows. Here's how to get it: How to LEGALLY download Windows 7, 8 or 10 or Office FREE!
      ruclips.net/video/5naOPxd6vsI/видео.html

  • @carlosGomes28
    @carlosGomes28 Год назад +1

    Thankssssssss sooooo much

    • @carlosGomes28
      @carlosGomes28 Год назад

      I was having so much trouble loading this as all my office work is stored in my pc after literally 2 days of searching I finally found a way

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      You're welcome! Glad it helped!!!

  • @danielbenyochanan1078
    @danielbenyochanan1078 Год назад +1

    Awesome, I did a factory reset on my laptop, after logging in my screen went black, but it do blink up the window and search icon in the down left corner of the screen and time but no app, it keeps blinking and I've tried the process in this video but all the same.

    • @danielbenyochanan1078
      @danielbenyochanan1078 Год назад

      I tried scf/scannow and it says the problem has been fixed but after windows restart, i got no positive response

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад +1

      I would run chkdsk /r. Sounds like you might have some drive corruption or damage. No reason it shouldn't work after factory reload. If you only did a Windows reset, you might try a clean install instead

    • @danielbenyochanan1078
      @danielbenyochanan1078 Год назад

      @@AskYourComputerGuy done, the PC is now working, but the search bar and some apps aren't working.

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      Was this after the fix, a Windows reset, or a full factory recovery?

  • @thegamerbegood
    @thegamerbegood Год назад

    for me i started my computer when i got home from work it was configuring something and to not shut off and when it was done i logged in normally and it was black and with cursor

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      What operating system? If Windows 7, try booting into safe mode to see if that allows you to see your desktop.

  • @vimukthi.k
    @vimukthi.k Год назад

    After sfc / scannow I got my explore back. But after restart It cause the same problem. What should I do?

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад +1

      Sounds like Windows corruption. Have you run a chkdsk? If so, I would probably refresh Windows

    • @vimukthi.k
      @vimukthi.k Год назад

      @@AskYourComputerGuy I updated windows and tried more now I think it's fixed. Thanks a lot for your help.

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      Glad to hear it! 👍💪

  • @userrr1111
    @userrr1111 Год назад

    For me, even task manager also not opinion.. what do I do please help..!!

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      Sounds like you need to get access to the troubleshooting menu. You'll need access to another machine, but this should allow you to get there. You'll need to create a Windows installer disc. Here's how : ruclips.net/video/5naOPxd6vsI/видео.html

  • @dzar6211
    @dzar6211 2 года назад

    Hello mr, when i scan with cmd, thats not any problem with my laptop, my laptop keep on the black screen rn, how to fix it?

    • @dzar6211
      @dzar6211 2 года назад

      Sorry for bad english 🙏

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 года назад

      These are just some steps to try and repair Windows black screen. I'd try to restart multiple times to get to automatic repair, and if that fails, do a system reset. You'll have to reinstall programs, but won't lose any personal files

    • @dzar6211
      @dzar6211 2 года назад

      @@AskYourComputerGuy i already reinstall the windows sir, then how to avoid the black screen again?

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 года назад

      Your question made me laugh. Not to be snarky, but the only way to avoid it is to buy a Mac. Windows is inherently buggy. Windows updates cause these issues. So as long as there are updates, you could have this problem again. Which is why regular system restore points as well as consistent data backup are so important. It's not "if", but "when" it will happen again

  • @user-gx7em3ph7u
    @user-gx7em3ph7u День назад

    Wow! It did help. Thanks!

  • @merchantmocha4665
    @merchantmocha4665 Год назад +1

    I've done everything, still on the black screen. And when i try to scan it again it says its fine

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      Sorry for the delay. RUclips just showed me this comment from 6 days ago! To answer your question...unfortunately, sometimes Windows and/or the Windows file system is just too damaged to repair. Your best bet is to just wipe the drive and reinstall Windows from scratch. That will guarantee you get back into Windows.

  • @TheAntony30006
    @TheAntony30006 Год назад

    I got my profile to load up after running file checker but as soon as I restart it goes back to the black screen

  • @phototec
    @phototec Год назад +1

    Great video, however, my issue is a BLACK background with all the desktop icons showing in Windows 7, what causes this? Also, the bottom tack bar has a grayish tint. I have to use Win 7 (still) because I have a 54" wide large format printer and the 10-year-old RIP software will not work with Win 10. Thanks for any help.

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      So you have a working desktop with icons and no cursor? Sorry, your question is a little confusing to me. Thanks

    • @phototec
      @phototec Год назад

      @@AskYourComputerGuy Yes, a working desktop with icons and YES a working cursor, the different menu tabs (links open on the desktop) flash on and off and the background turns from blue to BLACK. As I move the cursor around the screen, the BLUE background slowly comes back.
      Sometimes Google chrome stops working and then when I restart Chrome the background is back to normal, it is strange.

    • @phototec
      @phototec Год назад

      This is NOT happening at start-up, just during normal use.

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      I would start with deleting your display adapter, especially if this has just started recently. You could just have a corrupt video driver. That would be my first step before assuming it's anything major. Keep me posted

  • @sisterkatherine3409
    @sisterkatherine3409 6 месяцев назад

    I have this issue, but when I press control alt delete nothing happens. Any advice?

    • @AskYourComputerGuy
      @AskYourComputerGuy  6 месяцев назад

      If you have exhausted your other options, I'd reinstall Windows. Sounds like there is Windows corruption

    • @sisterkatherine3409
      @sisterkatherine3409 6 месяцев назад

      @@AskYourComputerGuy An update on this, a power outage caused one of my SSDs to stop functioning, and removing the SSD fixed all my issues. Thank you.

    • @AskYourComputerGuy
      @AskYourComputerGuy  6 месяцев назад

      @sisterkatherine3409 good deal. Sucks that the SSD is shot, but glad you figured it out 👍

  • @isiahjohnaquino3423
    @isiahjohnaquino3423 Год назад

    hi sir on my end I did everything but still goes to black screen and does an auto repair on start up every time any tips to do fix it?

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      If it is continually going to startup repair, you either have a severely corrupted Windows or possibly a damaged or corrupted hard drive. Have you run chkdsk /r from command prompt to validate whether the drive is ok?

    • @isiahjohnaquino3423
      @isiahjohnaquino3423 Год назад

      @@AskYourComputerGuy thanks helped a lot the problem was one of my hard drive, cheers again!

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад +1

      That's it most of the time. Glad you fixed it, hope you didn't lose anything

  • @MasterBruno58
    @MasterBruno58 Год назад

    Sry I have this issue still after all the steps/ after doing the first part my run wasn’t successful

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      You might want to try and download the Windows installer if you haven't already, and try these steps again from an installation command prompt. ruclips.net/video/5naOPxd6vsI/видео.html
      After that, you might just have to refresh or reinstall Windows, unfortunately :(

  • @SammyTG
    @SammyTG 11 месяцев назад

    thank you for some reason when i did scannow thing my computer loaded up

    • @AskYourComputerGuy
      @AskYourComputerGuy  11 месяцев назад +1

      It probably found Windows corruption, repaired it and let you in. Exactly what the program is supposed to do. Awesome! 💪

  • @tbmgoku1962
    @tbmgoku1962 8 месяцев назад

    After i press task manger it not opening

  • @mohammedalzarooni2292
    @mohammedalzarooni2292 2 года назад

    When I try to open task manager it doesn't work what should I do ?

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 года назад

      If you have access to another computer, I would download Windows installer onto a flash drive, boot to it, and you can run various troubleshooting steps that might help. Here's the link on how to do that: ruclips.net/video/5naOPxd6vsI/видео.html

  • @hsyunghennesy7670
    @hsyunghennesy7670 2 года назад

    Do you have to write shutdown ,wouldn't it be easier to just mannually shut down ?

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 года назад

      Yes, unless you don't have access to the start button. The shutdown from command prompt will always work

    • @hsyunghennesy7670
      @hsyunghennesy7670 2 года назад +1

      @@AskYourComputerGuy unfortunately it hasn't worked 😅 the only plan I have in mind is to reinstall windows I've tried everything

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 года назад

      Sometimes the corruption is too much and/or Windows files are missing or damaged. Reloading Windows is always the last option, but unfortunately sometimes necessary

    • @averagenoob8867
      @averagenoob8867 2 года назад

      you can shut it down by doing ctrl alt delete then going to bottom right there is the shutdown/restart button

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 года назад

      Agreed. But I always assume things like that are not functional so I show how to absolutely do it from where you are stuck. But good tip for others watching, thanks!

  • @justkaizen6631
    @justkaizen6631 Год назад +1

    I’ve tried almost everything on every video I’ve seen, and it won’t work. I tried this but when I scanned the pc it said “found some corrupt files and cannot fix them (something similar to that.)” I’m getting desperate I can’t really afford a new pc and I’m running out of ideas

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      That error usually indicates that the damage to the drive is beyond repair. You don't need a new PC. You need a new, working, hard drive.

    • @bluejoc2057
      @bluejoc2057 Год назад

      Can you please elaborate? I have the same problem as the individual above. I reset my PC and still have the black screen with cursor. I only have a SSD. Are you saying I should buy a new SSD?

    • @justkaizen6631
      @justkaizen6631 Год назад +1

      @@AskYourComputerGuy Thank you 🙏🏾

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      It's possible. I've had SSD drives go bad on me. I just meant that replacing an entire PC isn't necessary when the problem is just the drive. But one needs to do all troubleshooting steps to ensure that's the problem first before taking that next step

  • @MyLifeInVideos
    @MyLifeInVideos Год назад +1

    When I scan now it gets to 24% and then says windows resource protection could not perform the requested operation.. ? What should I do next ? ..
    Thank you for the reply’s I know this can be frustrating for people so i apologize for all the back to back comments.

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      It's all good. That's why I'm here. That's an odd issue. Usually when you get resource protection error, it's because you're not running the command as administrator

    • @MyLifeInVideos
      @MyLifeInVideos Год назад

      @@AskYourComputerGuy what would you recommend I do if you have time to explain? Also I’m willing to pay for a one on one walk through to try and fix lol

    • @MyLifeInVideos
      @MyLifeInVideos Год назад

      @@AskYourComputerGuy at this point I’m willing to erase the whole laptop and make it like I first got it but don’t even know how to do that from the black screen

    • @dinosimisides
      @dinosimisides Год назад

      Got the same problem, but mine got to 64% and I ran the command as an administrator... I'm going insane here! 😣

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      I'm sorry, I'm just seeing this comment. Did you figure it out?

  • @UNREALxSKiiLzZ
    @UNREALxSKiiLzZ Год назад

    Task manager doesn’t even load for me? What do I do?

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      You might have to use a Windows installer disc then to get to the troubleshooting menus you need. Here's how: ruclips.net/video/5naOPxd6vsI/видео.html

  • @ChinmayCM1
    @ChinmayCM1 10 месяцев назад +1

    works like a dream..👍

  • @alexborisov7701
    @alexborisov7701 7 месяцев назад

    I got this issue today. i did everything in the video but its still not fixed. The black screen judt goes away after 5-10 minutes and i can do everything like i normally do. Are there any other solution because i dont want to wait 5 minutes every time i want to use my pc

    • @Brownie_3
      @Brownie_3 6 месяцев назад

      Do you boot up your pc and then wait the minutes and it fixes itself?

    • @alexborisov7701
      @alexborisov7701 6 месяцев назад

      @@Brownie_3 I start itm It loads a bit it goes to like the loading screen before "user" and log in and then the screen just becomes black and I can only move the cursor, but it just fixes itself after 5 minutes

    • @AskYourComputerGuy
      @AskYourComputerGuy  6 месяцев назад

      You might consider a) reinstalling your display driver by)doing a Windows reset or c) reinstalling Windows

    • @alexborisov7701
      @alexborisov7701 6 месяцев назад

      @@AskYourComputerGuy thank you I will try these and tell you if they worked

  • @goldenarteyos5590
    @goldenarteyos5590 2 года назад +2

    Quick question also works in safe mode? Cuz even in safe mode is a black screen?

    • @AskYourComputerGuy
      @AskYourComputerGuy  2 года назад +2

      It should work in safe mode, but if you have a black screen in safe mode, you've got much bigger problems. Expect to have to reinstall Windows

    • @goldenarteyos5590
      @goldenarteyos5590 Год назад +1

      @@AskYourComputerGuy how do i do that?

    • @goldenarteyos5590
      @goldenarteyos5590 Год назад +1

      @@AskYourComputerGuy but i can open explorer in Startup settings (Number 7)

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад +1

      If you need to reinstall Windows and you don't have built-in recovery, you'll need to get on another computer (friend, family, public library) and download Windows installer to a flash drive. You can then boot this system to that drive and either repair or reinstall Windows. I made a video on how to do this, maybe it will help you:
      ruclips.net/video/5naOPxd6vsI/видео.html

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад +1

      If you can open explorer, I would first try running system restore before reinstalling Windows. From search box, type rstrui and hit enter, go from there. If that doesn't work, you don't have a lot of options left before reinstalling

  • @kevinrebustini9488
    @kevinrebustini9488 Год назад

    I followed the whole process but I have a problem with my PC I don't know why if I shut it down or restart it from start it gets stuck on the shutdown or restart in progress screen and stays there

    • @kevinrebustini9488
      @kevinrebustini9488 Год назад

      I don't know how to solve it and then there is also the problem that after following the steps you explained, if I turn it on again it gives me a black screen and then starts

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      Sounds like you might have some serious Windows corruption going on. I would recommend booting to a Windows install disc and running more advanced utilities and also grabbing a Hirens disc to save your files as well. Here's how:
      2 USB boot drives EVERY PC user should make before it's too late!
      ruclips.net/video/uCkOVDHfFJM/видео.html

  • @stateofalawites4039
    @stateofalawites4039 Год назад

    What if the device doesn't react to mouse moving neither keyboard typing like in my case?
    Please reply right away if u see it now

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      Restart in safe mode and see if your mouse and keyboard work there. Could be a driver issue

    • @stateofalawites4039
      @stateofalawites4039 Год назад

      @@AskYourComputerGuy I fixed it thanks a lot

  • @notme571
    @notme571 Год назад

    it says some files could not be repaired what do I do now?

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      That's usually not a good sign. Best guess is h a Rd drive is failing. I'd run the scan again to see if you get the same result

  • @SahalRehman
    @SahalRehman Год назад

    If ctrl+alt+del was working i wouldn't be searching a fix windows update did this and it's not showing the option to repair windows even when i tried restarting it multiple times

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      CTRL ALT DEL doesn't always work when there is corruption in Windows explorer. If my instructions don't match your situation, you'll need to download a Windows installer disc or use an actual Windows CD/DVD to access troubleshooting menus you need to repair this. There is always a possibility that nothing will fix it and you just have to reinstall Windows. Hopefully it doesn't come to that!

  • @mohammedghe4000
    @mohammedghe4000 Год назад

    Says there are no issues but there is after I do sfc /scannow ?

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      Next step should be a chkdsk /f (or chkdsk /r if you suspect hardware problems). You also have to remember that sometimes, Windows is just TOO damaged and needs to be reloaded. These steps can fix light to moderate Windows damage, so keep that in mind :)

    • @mohammedghe4000
      @mohammedghe4000 Год назад

      @@AskYourComputerGuy My windows is really damaged I can't open chrome Microsoft is slow its telling me I have no viruses when I do, what should I do?

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      A video I just released may help out here! Clean ANY malware or virus off ANY computer with one FREE and SIMPLE program!
      ruclips.net/video/9hWwY8Lo4ag/видео.html

  • @snarfallymunchacen85
    @snarfallymunchacen85 Год назад

    at 3:04, you get a blue screen. Then the video hops to the log in screen. How did you get from the blue screen to the log in screen? Thank you.

    • @AskYourComputerGuy
      @AskYourComputerGuy  Год назад

      Had to go back and watch it again to remember! I had run SFC then restarted. It bsod'd with a memory management error, but then I just restarted again and it went away. Probably just a glitch, as it didn't happen again

    • @snarfallymunchacen85
      @snarfallymunchacen85 Год назад

      @@AskYourComputerGuy okay. Thanks.

  • @GoldGamestin1993
    @GoldGamestin1993 10 месяцев назад

    i have in virus for acident and black scren with cur what ot do 😭😭😭