I was nervous to take a key off since i know the scissor mechanism is super annoying to out back in. Watching this taught me that if you're careful the mechanism will stay on one half. Very useful and eased my worries. If it had come off idk how I would have gotten it back on.
Thank you so much! I fixed the T and Y keys on my mother's laptop. She was getting frustrated and now she can type. Very helpful video, great tutorial.
I'm glad I found this video. I was going to disassemble the laptop to get at the keyboard but this showed how easy it was to remove the stuck key, clean it and reattach it. Thanks for this video.
I was surprised (well I had found out by placing smoke near keyboard) to see air intake holes on keyboard assembly. Like on keys: f1, f2, 1, 2, Q, W. All those years of buildup had blocked the intakes causing the internal cooling fan to work more and the laptop being hot. Even with Thermal paste application was not that effective (it did help quite a bit) but cleaning and removing unwanted blockage improved cooling by a lot. Not theoretically (software based measurements) but in real life use. Laptop model: HP 14AC 153TX similar laptop like 240 G4 and some G5 model
wow got some compressed air and used on my left touch pad button and it worked. two days ive been trying to get it to work and now its done. such a simple fix.
Thank you sooo much... I accident spilled coffee on the right side of my notebook' s keyboard and after 1 day I realised that they had become hard but after this tutorial they are just perfectly fine now....😃😭
Before trying all this, just hold the laptop in reverse and... Pat the back while months/years of dust falls down onto the table. Apparently my E key had a broken fingernail inside causing this whole issue. Yay. Fixed
Just fixed my shift key after watching this tutorial, if the metal bar is just straight (total of 2 bends in the bar) then first insert the bar into its slots then guide the key forward first then lock it into its mechanism downwards then backwards (the guide says backward and then forwards which didn't work in my case due to very minute design changes)
Hi there, thanks for contacting! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
You guys make awesome tutorials, and great Laptops and PCs. :) Thank you for everything, and stay safe.... Typed with my HP EliteBook 8470p with Windows, OpenBSD, FreeBSD and Linux on one SSD. :) The SSD is not that big, but for what I do, I don't need much room....
Hi Xeruag, thanks for contacting! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
+l u v s s Please contact our phone support team to fix this issue: Open link: www.hp.com/contacthp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
@@HPSupport My laptop keyboards are not working..Can u plz help me out to fix... Basically from Karnataka, Mysore...Any nearby supporters u can suggest me plz...
I LOVE YOU! ❤️ *LOVE!* (Oh, you're HP Support...) Yes that helped. I've got the numpad keyboard on my Envy and use my pgdn so much I was LOST when a dumped milk glass hit the keyboard. I did all the things (off, unplug, towels to shake dampness off) and everything was fine except my pgdn. Popped that sucker off WHILE THIS VIDEO WAS RUNNING 😂 and alcohol swab + isopropyl and, you won't be getting this laptop back in your shop this week. WHEW! Thank you. (My Enter key is just a _tad_ sluggish; barely noticeable, and that one might get the next super-clean!)
I had to replace my keyboard but could only find a foreign one. So glad I found this video so I could swap the keys from my old keyboard to keep the British layout.
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
this video is helpful however my key (windows key) is not physically stuck but will randomly spam click or click and hold itself and its is very annoying.
+Zenexe Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
Note: If your key is stuck, it's probably the accumulated static charge. Remove the static charge from your laptop and it works. My laptop had the same problem thrice, but the method to remove static charge worked pretty well. Just shut down your computer and then press power button for 30 seconds.
Apparently HP Pavilion x360 keys have more complex keys, so after removing one key to try the whole process it was pretty clear to me it would be hard to put back on. By now I've been trying to put back the key for an hour and still can't do it. How do I manage with my keyboard?
+Baby Hitler Follow these steps to clean the keyboard on HP notebooks: - Turn off the computer, and then disconnect all cables. - If the notebook has a removeable battery, slide the battery release latch, and then remove the battery. - On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key. - Lift the key, and then use your finger to hold it in a lifted position. - Slide the blade under the opposite side of the key, and then pry up to remove it. - The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard. - If possible, do not remove the mechanical assembly from either the key or keyboard. - They can be cleaned while still attached. - If available, spray the area with compressed air to remove any loose debris. - Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard. - If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it. - Wait 30 seconds to allow the area to dry. - To reinstall a key, slide the front of the key into its original position and press down until it snaps into place. - Slide your finger up the key and press down on all four corners to attach the contact points. - If you previously removed a battery from the laptop, reinstall it. - Reconnect all cables, and then turn on the computer. - Open Notepad or another word processing application and test your keyboard. - If the keys still stick, repeat the process to clean the areas again.
Hi Priya, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
(HP Envy Laptop) So both of my 2 plastic mechanical clip pieces came off when removing the key and now I can't figure out what configuration they are supposed to be in, in order or me to put my key back onto the keyboard. This video shows only one plastic piece, but mine has two. Do you have a diagram somewhere?
+Lori Carson Follow these steps to clean the keyboard on HP notebooks: - Turn off the computer, and then disconnect all cables. - If the notebook has a removeable battery, slide the battery release latch, and then remove the battery. - On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key. - Lift the key, and then use your finger to hold it in a lifted position. - Slide the blade under the opposite side of the key, and then pry up to remove it. - The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard. - If possible, do not remove the mechanical assembly from either the key or keyboard. - They can be cleaned while still attached. - If available, spray the area with compressed air to remove any loose debris. - Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard. - If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it. - Wait 30 seconds to allow the area to dry. - To reinstall a key, slide the front of the key into its original position and press down until it snaps into place. - Slide your finger up the key and press down on all four corners to attach the contact points. - If you previously removed a battery from the laptop, reinstall it. - Reconnect all cables, and then turn on the computer. - Open Notepad or another word processing application and test your keyboard. - If the keys still stick, repeat the process to clean the areas again.
I didn’t have to do this I just had to pop it by the smallest bit and now it works fine because my keys are very deep down so it doesn’t let blades go down it
+Zad Follow these steps to clean the keyboard on HP notebooks: - Turn off the computer, and then disconnect all cables. - If the notebook has a removeable battery, slide the battery release latch, and then remove the battery. - On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key. - Lift the key, and then use your finger to hold it in a lifted position. - Slide the blade under the opposite side of the key, and then pry up to remove it. - The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard. - If possible, do not remove the mechanical assembly from either the key or keyboard. - They can be cleaned while still attached. - If available, spray the area with compressed air to remove any loose debris. - Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard. - If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it. - Wait 30 seconds to allow the area to dry. - To reinstall a key, slide the front of the key into its original position and press down until it snaps into place. - Slide your finger up the key and press down on all four corners to attach the contact points. - If you previously removed a battery from the laptop, reinstall it. - Reconnect all cables, and then turn on the computer. - Open Notepad or another word processing application and test your keyboard. - If the keys still stick, repeat the process to clean the areas again.
Yeh my esc key is just stuck. As in, its being pressed constantly, and the button isnt depressed. The black plastic under it is torn up. Not really sure what to do now.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the esc key of your notebook. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support
+Persephone Follow these steps to clean the keyboard on HP notebooks: - Turn off the computer, and then disconnect all cables. - If the notebook has a removeable battery, slide the battery release latch, and then remove the battery. - On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key. - Lift the key, and then use your finger to hold it in a lifted position. - Slide the blade under the opposite side of the key, and then pry up to remove it. - The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard. - If possible, do not remove the mechanical assembly from either the key or keyboard. - They can be cleaned while still attached. - If available, spray the area with compressed air to remove any loose debris. - Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard. - If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it. - Wait 30 seconds to allow the area to dry. - To reinstall a key, slide the front of the key into its original position and press down until it snaps into place. - Slide your finger up the key and press down on all four corners to attach the contact points. - If you previously removed a battery from the laptop, reinstall it. - Reconnect all cables, and then turn on the computer. - Open Notepad or another word processing application and test your keyboard. - If the keys still stick, repeat the process to clean the areas again.
Hi Gezgin, thanks for contacting! Please try the steps mentioned under the video on your notebook and let us know how it goes! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
If your start key (meta, super, whatever) is not working (even you restartarted and ripped key off and checked) just try *Fn + F12* (or any f key which contains windows and lock icons)
+robloxsbro31 This seems to be a hardware issue with your computer. Please contact our phone support team to fix this issue: Please follow these steps to reach them. Step 1. Open link: www.hp.com/contacthp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
Hello , I'm having an issue with my keyboard. They key D is , not exactly stuck , it types the letter D but it 'blackouts' meaning sometimes decides to not work. I'm not sure how am I supposed to fix this
+Abyss Follow these steps to clean the keyboard on HP notebooks: - Turn off the computer, and then disconnect all cables. - If the notebook has a removeable battery, slide the battery release latch, and then remove the battery. - On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key. - Lift the key, and then use your finger to hold it in a lifted position. - Slide the blade under the opposite side of the key, and then pry up to remove it. - The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard. - If possible, do not remove the mechanical assembly from either the key or keyboard. - They can be cleaned while still attached. - If available, spray the area with compressed air to remove any loose debris. - Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard. - If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it. - Wait 30 seconds to allow the area to dry. - To reinstall a key, slide the front of the key into its original position and press down until it snaps into place. - Slide your finger up the key and press down on all four corners to attach the contact points. - If you previously removed a battery from the laptop, reinstall it. - Reconnect all cables, and then turn on the computer. - Open Notepad or another word processing application and test your keyboard. - If the keys still stick, repeat the process to clean the areas again.
HP must improve the quality of their keyboards. I already threw 2 my work HP laptops to the garbage because keyboards always brake up after few months of using.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the keyboard of your notebook. I will do my best to assist you. May I know the notebook you are using? Are you experiencing any technical issues on the keyboard? Please let us know! Regards, HP Support
@@HPSupport Hello. I have currently HP EliteBook 850 G6. It is my work machine, given to me by my employer. Unfortunately, there is nothing I could do to repair the fallen keys, because the plastic micro pins on them broke. The only solution is to replace the entire keyboard. This issue happens very often at our workplace. And we are not heavy gamers, just ordinary office workers. The keyboards must be more solid. Thank you.
This looks like hardware issue, and you might have to get the notebook serviced. So, I would recommend you to contact regional support for repair options. Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - splr.io/6053YR6NF Regards, HP Support
+Who's that boy Follow these steps to clean the keyboard on HP notebooks: - Turn off the computer, and then disconnect all cables. - If the notebook has a removeable battery, slide the battery release latch, and then remove the battery. - On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key. - Lift the key, and then use your finger to hold it in a lifted position. - Slide the blade under the opposite side of the key, and then pry up to remove it. - The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard. - If possible, do not remove the mechanical assembly from either the key or keyboard. - They can be cleaned while still attached. - If available, spray the area with compressed air to remove any loose debris. - Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard. - If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it. - Wait 30 seconds to allow the area to dry. - To reinstall a key, slide the front of the key into its original position and press down until it snaps into place. - Slide your finger up the key and press down on all four corners to attach the contact points. - If you previously removed a battery from the laptop, reinstall it. - Reconnect all cables, and then turn on the computer. - Open Notepad or another word processing application and test your keyboard. - If the keys still stick, repeat the process to clean the areas again.
Hi Arjun, thanks for contacting! I understand that you need to purchase the replacement keys. I will do my best to assist you. You could purchase the part from HP. Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx And order it via the HP Parts store: bit.ly/3nKMYrs Binu - Social Media Tech Support
does this help with the issue of the b, n, caps lock, and delete and equals sign keys not working periodically? it seems to be a software issue but the troubleshooting says it's fine and the drivers are updated.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the keyboard. I will do my best to assist you. Use this information to troubleshoot common keyboard problems on notebook computers: bit.ly/3s8dTjl Binu_HP Social Media Tech Support
I gave my laptop to service centre they replaced the whole keyboard panel and they also broke my laptop back cover and now they are not accepting that they had broke the back cover. The new keyboard panel they placed also have stuck keys. I am really in a wrong situation. Please help me anyone or HP 😔
+Techy Sardarji Please contact our phone support team to fix this issue: Step 1. Open link: www.hp.com/contacthp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
My issue is that my HP Omen 15-cE has sticky keys, and i'm planning on cleaning that. Will this tutorial work to safely remove, clean and re-install the keys on this notebook?
+Blue Lugia Follow these steps to clean the keyboard on HP notebooks: - Turn off the computer, and then disconnect all cables. - If the notebook has a removeable battery, slide the battery release latch, and then remove the battery. - On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key. - Lift the key, and then use your finger to hold it in a lifted position. - Slide the blade under the opposite side of the key, and then pry up to remove it. - The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard. - If possible, do not remove the mechanical assembly from either the key or keyboard. - They can be cleaned while still attached. - If available, spray the area with compressed air to remove any loose debris. - Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard. - If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it. - Wait 30 seconds to allow the area to dry. - To reinstall a key, slide the front of the key into its original position and press down until it snaps into place. - Slide your finger up the key and press down on all four corners to attach the contact points. - If you previously removed a battery from the laptop, reinstall it. - Reconnect all cables, and then turn on the computer. - Open Notepad or another word processing application and test your keyboard. - If the keys still stick, repeat the process to clean the areas again.
I have the opposite problem. My keyboard buttons work normally, but my r, 5 & 4 keys don't do anything when depressed. The f & d keys work normally most of the time, but occasionally don't register the first time I hit them. I touch type, which makes it difficult to rewire my brain around my alternatives (I have to paste my r, and god forbid I should have to update a spreadsheet). Also, capitals are a pain, and I've written off percentages and dollar signs as too much hassle. This happened between one night's gaming and the next, while I was at work the following day, and I can only suspect something must have gotten into the works, but I can't get under the keyboard panel to look at it. Is there a way to lift up the whole panel? I feel like I did this once before, but I don't remember why. I think I did it from the inside, though, which seems counterintuitive?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the keyboard of your notebook. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6054YYnV0 Regards, HP Support
+Rebecca Santin Follow these steps to clean the keyboard on HP notebooks: - Turn off the computer, and then disconnect all cables. - If the notebook has a removeable battery, slide the battery release latch, and then remove the battery. - On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key. - Lift the key, and then use your finger to hold it in a lifted position. - Slide the blade under the opposite side of the key, and then pry up to remove it. - The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard. - If possible, do not remove the mechanical assembly from either the key or keyboard. - They can be cleaned while still attached. - If available, spray the area with compressed air to remove any loose debris. - Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard. - If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it. - Wait 30 seconds to allow the area to dry. - To reinstall a key, slide the front of the key into its original position and press down until it snaps into place. - Slide your finger up the key and press down on all four corners to attach the contact points. - If you previously removed a battery from the laptop, reinstall it. - Reconnect all cables, and then turn on the computer. - Open Notepad or another word processing application and test your keyboard. - If the keys still stick, repeat the process to clean the areas again.
+CE-22 Please uninstall the keyboard drivers and check again. Right-Click on start button> click device manager> expand Keyboards> Select the keyboard drivers that are listed and right-click on it and uninstall the drivers. Then restart the computer and update the bios and chipset drivers from hp.care/2syreDe select the country and type the product# of the computer. Then select the correct operating system and follow the on-screen instructions,
My s key fell off and wont stick back on I have all of the pieces and I have them all connected together, but whenever i try pushing the s key on the left side it pops off. I also followed your instructions by trying to press all corners but the key pops off once i get to the left corners. I am using a windows 7
+krifsore Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
+Rattataish thanks for reaching out! I understand that you need to know whether the steps in the video will work on your notebook. I'll do my best to assist you. Yes. The steps in the video will work on your notebook. Let us know how it goes.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the keys of your notebook. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support
+IknowEMJAY thanks for reaching out! I understand that you are experiencing an issue with your notebook as 'SHIFT' key is not working. I'll do my best to assist you. Please perform the steps mentioned under this document to fix this issue: hp.care/2ogCrqq Let us know how it goes.
Hi Ritvick, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your notebook as the arrow key is not fitting back. Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3rNni2x Binu-HP Social Media Tech Support
hi can you help me fix my w key problem everytime i hold it and then release it takes some time to stop pressing and when i need to press it again it doesnt work and works again some time pls reply
+Hamza Guiling Follow these steps to clean the keyboard on HP notebooks: - Turn off the computer, and then disconnect all cables. - If the notebook has a removeable battery, slide the battery release latch, and then remove the battery. - On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key. - Lift the key, and then use your finger to hold it in a lifted position. - Slide the blade under the opposite side of the key, and then pry up to remove it. - The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard. - If possible, do not remove the mechanical assembly from either the key or keyboard. - They can be cleaned while still attached. - If available, spray the area with compressed air to remove any loose debris. - Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard. - If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it. - Wait 30 seconds to allow the area to dry. - To reinstall a key, slide the front of the key into its original position and press down until it snaps into place. - Slide your finger up the key and press down on all four corners to attach the contact points. - If you previously removed a battery from the laptop, reinstall it. - Reconnect all cables, and then turn on the computer. - Open Notepad or another word processing application and test your keyboard. - If the keys still stick, repeat the process to clean the areas again.
+Mitchell6480 Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
Hi there, thanks for contacting! Please try the steps mentioned under the video on your notebook and let is know how it goes. If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
+Omolegho Sanusi thanks for reaching out! I understand that you are experiencing an issue with the keypad. I'll do my best to assist you. Please perform the steps mentioned under this document to fix this issue: hp.care/2oYlKB6 Let us know how it goes.
I was wondering what series of pavilion 15 this is because i have the exact same laptop and I'm trying to buy new keys because a could have broke. When I look at the store, there is a lot of different models. What I'm trying to say is that I need to know what model of computer your using in this video.
Hi Ubaid, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Akhil_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the keys of your notebook. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support
+Mario Berlusconi Follow these steps to clean the keyboard on HP notebooks: - Turn off the computer, and then disconnect all cables. - If the notebook has a removeable battery, slide the battery release latch, and then remove the battery. - On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key. - Lift the key, and then use your finger to hold it in a lifted position. - Slide the blade under the opposite side of the key, and then pry up to remove it. - The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard. - If possible, do not remove the mechanical assembly from either the key or keyboard. - They can be cleaned while still attached. - If available, spray the area with compressed air to remove any loose debris. - Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard. - If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it. - Wait 30 seconds to allow the area to dry. - To reinstall a key, slide the front of the key into its original position and press down until it snaps into place. - Slide your finger up the key and press down on all four corners to attach the contact points. - If you previously removed a battery from the laptop, reinstall it. - Reconnect all cables, and then turn on the computer. - Open Notepad or another word processing application and test your keyboard. - If the keys still stick, repeat the process to clean the areas again.
My shift key was so scared of getting pulled out of the keyboard that it fixed itself, thanks for the tutorial anyways!
+Socotrofo Man I am glad to know that the video was useful to you.
that is exactly what just happened to me with my u key. how strange!
This happend for mee too lol just while reading your comment😆
@@HPSupport WQQQQQWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
My no. 3 key won't type. I tried to pop it open but it won't. Lol I hope it'll be foxed before I forcibly do it and something goes wrong. 😂
I was nervous to take a key off since i know the scissor mechanism is super annoying to out back in. Watching this taught me that if you're careful the mechanism will stay on one half. Very useful and eased my worries. If it had come off idk how I would have gotten it back on.
+Faolan Grey Glad to know that the video has helped you fix the issue.
Thank you so much! I fixed the T and Y keys on my mother's laptop. She was getting frustrated and now she can type. Very helpful video, great tutorial.
+Danielle Dorsey I am glad to know that the video has helped you fix the issue.
Did not know you had to be a surgeon to own HP
No, u just need time & money to drop ur notebook to ur nearest service center ..
I'm glad I found this video. I was going to disassemble the laptop to get at the keyboard but this showed how easy it was to remove the stuck key, clean it and reattach it. Thanks for this video.
+L Miller I am glad to know that the video has helped you fix the issue.
You make it look so easy, I hope I don't mess this up.
+Big Scrub - You're welcome.
I was surprised (well I had found out by placing smoke near keyboard) to see air intake holes on keyboard assembly. Like on keys: f1, f2, 1, 2, Q, W. All those years of buildup had blocked the intakes causing the internal cooling fan to work more and the laptop being hot. Even with Thermal paste application was not that effective (it did help quite a bit) but cleaning and removing unwanted blockage improved cooling by a lot. Not theoretically (software based measurements) but in real life use.
Laptop model: HP 14AC 153TX similar laptop like 240 G4 and some G5 model
Why isn't this the top search result? They have it better explained than the other guides above it.
+ame-mitsu Glad to know that you like the video so much!!
wow got some compressed air and used on my left touch pad button and it worked. two days ive been trying to get it to work and now its done. such a simple fix.
+Bad drivers I am glad to know that your issue is fixed.
OMG, thank you so much, i had a stuck key and a squeaky one and your tutorial worked.
thanks man
+i'm da best _YT I am glad to know that the video has helped you fix the issue.
Thank you sooo much... I accident spilled coffee on the right side of my notebook' s keyboard and after 1 day I realised that they had become hard but after this tutorial they are just perfectly fine now....😃😭
+UpTube House Glad to know that the video has helped you fix the issue!!
This helped a lot my r key was stuck so I watched the video on my tablet and did this. Smart HP
+ZorgoBeliever I am glad to know that the video has helped you fix the issue.
@@HPSupport Hi how to sort keypad auto typing problem in hp pavilion notebook p series
@@HPSupport Semicolon key is typing automatically and write shift key +P button also not working properly
Before trying all this, just hold the laptop in reverse and... Pat the back while months/years of dust falls down onto the table. Apparently my E key had a broken fingernail inside causing this whole issue. Yay. Fixed
+Akira bakait Glad to know that your issue is fixed.
Just fixed my shift key after watching this tutorial, if the metal bar is just straight (total of 2 bends in the bar) then first insert the bar into its slots then guide the key forward first then lock it into its mechanism downwards then backwards (the guide says backward and then forwards which didn't work in my case due to very minute design changes)
Thanks for the support. My nephew put out some keys i fixed it instantly
+Dheeraj Goyal I am glad to know that the video has helped you fix the issue.
Thankyou my SHIFT key is working now properly
Hi there, thanks for contacting!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
You guys make awesome tutorials, and great Laptops and PCs. :) Thank you for everything, and stay safe.... Typed with my HP EliteBook 8470p with Windows, OpenBSD, FreeBSD and Linux on one SSD. :) The SSD is not that big, but for what I do, I don't need much room....
+blackneos940 I am glad to know that the video was very useful to you.
@@HPSupport :D
I tried that and T key broke. Now service want to 1300TL for change keyboard. This video ruined my life. Thx HP Support
lmao
Thank you so much! I needed to clean my keyboard and now it's fixed!
+Fina Nailus I am glad to know that the video has helped you fix the issue.
a genuine thanks!
my down key is stucked but fix after your tutorial ✌️
Hi Xeruag, thanks for contacting!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
bro like no jokes, my ‘ p ‘ key won’t get back into place
update : it’s broken now
+l u v s s Please contact our phone support team to fix this issue:
Open link: www.hp.com/contacthp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
@@HPSupport
My laptop keyboards are not working..Can u plz help me out to fix... Basically from Karnataka, Mysore...Any nearby supporters u can suggest me plz...
I LOVE YOU! ❤️ *LOVE!* (Oh, you're HP Support...) Yes that helped. I've got the numpad keyboard on my Envy and use my pgdn so much I was LOST when a dumped milk glass hit the keyboard. I did all the things (off, unplug, towels to shake dampness off) and everything was fine except my pgdn. Popped that sucker off WHILE THIS VIDEO WAS RUNNING 😂 and alcohol swab + isopropyl and, you won't be getting this laptop back in your shop this week. WHEW! Thank you.
(My Enter key is just a _tad_ sluggish; barely noticeable, and that one might get the next super-clean!)
I had to replace my keyboard but could only find a foreign one. So glad I found this video so I could swap the keys from my old keyboard to keep the British layout.
+Autumn I am glad to know that the video has helped you fix the issue.
I have a hp pavillion gaming laptop can i still remove the keys and follow the instructions mentioned here?
+H.Benali Yes. You can follow the steps on the video on your notebook.
I tried for my hp pavilion G6 -2123 us and its working thank u love you hp support
+raj mohamed I am glad to know that the video has helped you fix the issue.
Wow this really worked, thanks HP Support!
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Just what I needed! Thanks, HP.
+VaneWimsey Glad to know that the video was so useful to you!!
bro thanks a lot you just saved my A
+Mahdi Azizi Glad to know that the video has helped you fix the issue!!
Thanks for the tutorial i fixed my J key
this video is helpful however my key (windows key) is not physically stuck but will randomly spam click or click and hold itself and its is very annoying.
+Zenexe Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
this worked so good!
+Isaiah Perez Glad to know that the video has helped you fix the issue.
Amazingly beautiful.
+Babafemi Adeniyi I am glad to know that the video was very useful to you.
Epic fix, THANKS!!!
+ZAITOUN MARIX I am glad to know that the video has helped you fix the issue.
Great Tutorial!
Really helped🤗
+Manasa Karanam Glad to know that the video has helped you fix the issue.
Note: If your key is stuck, it's probably the accumulated static charge. Remove the static charge from your laptop and it works.
My laptop had the same problem thrice, but the method to remove static charge worked pretty well.
Just shut down your computer and then press power button for 30 seconds.
+Yash Mayank Modi Thanks for sharing the steps that helped you!!
How do I remove static charge?
@@Username-ky3lr Please read my comment again, the third paragraph says it.
@@yashmayankmodi2830 Oh, I see! Thank you!
Thank you so much for your help, you've solved my autopressing key issue!
Buenísimo, sirve para HP Omen 👏
Great tutorial, it works for a HP Omen model 👌
+Agustin Rausei I am glad to know that the video has helped you fix the issue.
Apparently HP Pavilion x360 keys have more complex keys, so after removing one key to try the whole process it was pretty clear to me it would be hard to put back on. By now I've been trying to put back the key for an hour and still can't do it. How do I manage with my keyboard?
+Baby Hitler Follow these steps to clean the keyboard on HP notebooks:
- Turn off the computer, and then disconnect all cables.
- If the notebook has a removeable battery, slide the battery release latch, and then remove the battery.
- On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key.
- Lift the key, and then use your finger to hold it in a lifted position.
- Slide the blade under the opposite side of the key, and then pry up to remove it.
- The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard.
- If possible, do not remove the mechanical assembly from either the key or keyboard.
- They can be cleaned while still attached.
- If available, spray the area with compressed air to remove any loose debris.
- Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard.
- If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it.
- Wait 30 seconds to allow the area to dry.
- To reinstall a key, slide the front of the key into its original position and press down until it snaps into place.
- Slide your finger up the key and press down on all four corners to attach the contact points.
- If you previously removed a battery from the laptop, reinstall it.
- Reconnect all cables, and then turn on the computer.
- Open Notepad or another word processing application and test your keyboard.
- If the keys still stick, repeat the process to clean the areas again.
Thank you, I was able to fix up A key
Hi Priya, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
(HP Envy Laptop) So both of my 2 plastic mechanical clip pieces came off when removing the key and now I can't figure out what configuration they are supposed to be in, in order or me to put my key back onto the keyboard. This video shows only one plastic piece, but mine has two. Do you have a diagram somewhere?
+Lori Carson Follow these steps to clean the keyboard on HP notebooks:
- Turn off the computer, and then disconnect all cables.
- If the notebook has a removeable battery, slide the battery release latch, and then remove the battery.
- On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key.
- Lift the key, and then use your finger to hold it in a lifted position.
- Slide the blade under the opposite side of the key, and then pry up to remove it.
- The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard.
- If possible, do not remove the mechanical assembly from either the key or keyboard.
- They can be cleaned while still attached.
- If available, spray the area with compressed air to remove any loose debris.
- Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard.
- If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it.
- Wait 30 seconds to allow the area to dry.
- To reinstall a key, slide the front of the key into its original position and press down until it snaps into place.
- Slide your finger up the key and press down on all four corners to attach the contact points.
- If you previously removed a battery from the laptop, reinstall it.
- Reconnect all cables, and then turn on the computer.
- Open Notepad or another word processing application and test your keyboard.
- If the keys still stick, repeat the process to clean the areas again.
I didn’t have to do this I just had to pop it by the smallest bit and now it works fine because my keys are very deep down so it doesn’t let blades go down it
+Xdniki_gacha_Xxx Glad to know that your issue is fixed.
Thanks, Your video is very helpful
+Dj Bishal Baluwaphata I am glad to know that the video has helped you fix the issue.
hp you ae the best
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Thankyou and
+Shaswata Dutta Glad to know that the video has helped you fix the issue!!
How do you know if your keys are removable? I don't want to force too much and then wreck my keyboard
+Zad Follow these steps to clean the keyboard on HP notebooks:
- Turn off the computer, and then disconnect all cables.
- If the notebook has a removeable battery, slide the battery release latch, and then remove the battery.
- On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key.
- Lift the key, and then use your finger to hold it in a lifted position.
- Slide the blade under the opposite side of the key, and then pry up to remove it.
- The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard.
- If possible, do not remove the mechanical assembly from either the key or keyboard.
- They can be cleaned while still attached.
- If available, spray the area with compressed air to remove any loose debris.
- Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard.
- If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it.
- Wait 30 seconds to allow the area to dry.
- To reinstall a key, slide the front of the key into its original position and press down until it snaps into place.
- Slide your finger up the key and press down on all four corners to attach the contact points.
- If you previously removed a battery from the laptop, reinstall it.
- Reconnect all cables, and then turn on the computer.
- Open Notepad or another word processing application and test your keyboard.
- If the keys still stick, repeat the process to clean the areas again.
dude my s key is like super stuck i NEEDED this tutorial
+TheRobOrLox Glad to know that the video was so useful to you!!
I tried this on my hp 255g5 and it didn't work... worse thing is that I need the button for my password
+Sthabi Mthethwa Please perform the steps mentioned under this document to fix this issue: hp.care/2ogCrqq
Yeh my esc key is just stuck. As in, its being pressed constantly, and the button isnt depressed.
The black plastic under it is torn up. Not really sure what to do now.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the esc key of your notebook.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu_HP Social Media Tech Support
Thanks! That's super useful.
+Thomas Maughan I am glad to know that the video was very useful to you.
+Thomas Maughan I am glad to know that the video was very useful to you.
I really need help the mechanical assembly popped off they key and I need help getting it back in place
F
+Persephone Follow these steps to clean the keyboard on HP notebooks:
- Turn off the computer, and then disconnect all cables.
- If the notebook has a removeable battery, slide the battery release latch, and then remove the battery.
- On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key.
- Lift the key, and then use your finger to hold it in a lifted position.
- Slide the blade under the opposite side of the key, and then pry up to remove it.
- The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard.
- If possible, do not remove the mechanical assembly from either the key or keyboard.
- They can be cleaned while still attached.
- If available, spray the area with compressed air to remove any loose debris.
- Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard.
- If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it.
- Wait 30 seconds to allow the area to dry.
- To reinstall a key, slide the front of the key into its original position and press down until it snaps into place.
- Slide your finger up the key and press down on all four corners to attach the contact points.
- If you previously removed a battery from the laptop, reinstall it.
- Reconnect all cables, and then turn on the computer.
- Open Notepad or another word processing application and test your keyboard.
- If the keys still stick, repeat the process to clean the areas again.
I Love you HP ❤️
+Computer World You're welcome!!
Thanks for the tutorial! Does this work the same with Macbooks, as well?
+mallory weatherby The steps in the video are only for HP notebooks.
Thank you. It worked for me
+Naveen Kumar. S I am glad to know that the video has helped you fix the issue.
Nice tut hp guys.👍
+Brandon Farfan Welcome.
Can this work for HP Pavilion as well? I better ask before trying. Thank you.
Hi Gezgin, thanks for contacting!
Please try the steps mentioned under the video on your notebook and let us know how it goes!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Thanks alot!
I don't even use the main keybroad but it's stuck on P note
+Khanh Lam Glad to know that the video was useful to you!!
@@HPSupport my laptop locked the battery to 80%
Can you help me (Elitebook 850 G4)
If your start key (meta, super, whatever) is not working (even you restartarted and ripped key off and checked) just try *Fn + F12* (or any f key which contains windows and lock icons)
+2 geri 1 ileri halleri saf Thanks for sharing the steps that helped you!!
@@HPSupport Thanks so much 😊
gonna try this tomorrow morning Bc I spilt iced tea on my laptop and now 4 keys are slow, I hope this works lol
+iSeoul Please let us know how it goes.
@@HPSupport oh it did work, thank you a lot
Thank you
+Mitchell6480 Welcome!!
Help, my "w" keyboard's button is out and I can't put it back on (English is not my first language)
+robloxsbro31 This seems to be a hardware issue with your computer. Please contact our phone support team to fix this issue: Please follow these steps to reach them.
Step 1. Open link: www.hp.com/contacthp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
@@HPSupport Hold on, I can't call from Georgia to the USA
Bless your kind soul
+beth I am glad to know that the video has helped you fix the issue.
@@HPSupport I was on the verge of panicking and but then this handy dandy video saved the day!
Hello , I'm having an issue with my keyboard.
They key D is , not exactly stuck , it types the letter D but it 'blackouts'
meaning sometimes decides to not work.
I'm not sure how am I supposed to fix this
+Rammy Use this information to troubleshoot common keyboard problems on notebook computers: bit.ly/3fCLMk0
thanks i had to get something out the caps key but couldnt get it back on until now
=]
+{Äårøń Çÿbęr} []bi dark latex wolf [] I am glad to know that the video has helped you fix the issue.
Thank you so much
+Sreedharan Prasannan I am glad to know that the video has helped you fix the issue.
Can anything go VERY wrong when I pull out a key with a knife?
+Wim van Erge It is not recommended to use a knife as it may damage the keypad.
I just want to double check if this is still applicable, or if the key attachments are different now
+Kang Sameda You can try the steps mentioned under the video on your notebook,
Thanks
+Gourang Gupta I am glad to know that the video has helped you fix the issue.
i pulled off my space bar and couldnt figure out how to put it back on thank you
+Abyss Follow these steps to clean the keyboard on HP notebooks:
- Turn off the computer, and then disconnect all cables.
- If the notebook has a removeable battery, slide the battery release latch, and then remove the battery.
- On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key.
- Lift the key, and then use your finger to hold it in a lifted position.
- Slide the blade under the opposite side of the key, and then pry up to remove it.
- The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard.
- If possible, do not remove the mechanical assembly from either the key or keyboard.
- They can be cleaned while still attached.
- If available, spray the area with compressed air to remove any loose debris.
- Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard.
- If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it.
- Wait 30 seconds to allow the area to dry.
- To reinstall a key, slide the front of the key into its original position and press down until it snaps into place.
- Slide your finger up the key and press down on all four corners to attach the contact points.
- If you previously removed a battery from the laptop, reinstall it.
- Reconnect all cables, and then turn on the computer.
- Open Notepad or another word processing application and test your keyboard.
- If the keys still stick, repeat the process to clean the areas again.
HP must improve the quality of their keyboards. I already threw 2 my work HP laptops to the garbage because keyboards always brake up after few months of using.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the keyboard of your notebook.
I will do my best to assist you.
May I know the notebook you are using?
Are you experiencing any technical issues on the keyboard?
Please let us know!
Regards,
HP Support
@@HPSupport Hello. I have currently HP EliteBook 850 G6. It is my work machine, given to me by my employer. Unfortunately, there is nothing I could do to repair the fallen keys, because the plastic micro pins on them broke. The only solution is to replace the entire keyboard. This issue happens very often at our workplace. And we are not heavy gamers, just ordinary office workers. The keyboards must be more solid. Thank you.
This looks like hardware issue, and you might have to get the notebook serviced.
So, I would recommend you to contact regional support for repair options.
Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - splr.io/6053YR6NF
Regards,
HP Support
Is this working to all laptops? Thank you in advance
+Snoopy Clues The steps mentioned under the video are tested on HP notebooks. We would not be able to comment whether it would work on other brands.
Thank u so much
+AKHILESH PRASAD I am glad to know that the video has helped you fix the issue.
Thank u mannn....
+shivadev r Glad to know that the video has helped you fix the issue.
Please tell how to reattach the key, its not going back in (I'm crying)
+Who's that boy Follow these steps to clean the keyboard on HP notebooks:
- Turn off the computer, and then disconnect all cables.
- If the notebook has a removeable battery, slide the battery release latch, and then remove the battery.
- On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key.
- Lift the key, and then use your finger to hold it in a lifted position.
- Slide the blade under the opposite side of the key, and then pry up to remove it.
- The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard.
- If possible, do not remove the mechanical assembly from either the key or keyboard.
- They can be cleaned while still attached.
- If available, spray the area with compressed air to remove any loose debris.
- Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard.
- If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it.
- Wait 30 seconds to allow the area to dry.
- To reinstall a key, slide the front of the key into its original position and press down until it snaps into place.
- Slide your finger up the key and press down on all four corners to attach the contact points.
- If you previously removed a battery from the laptop, reinstall it.
- Reconnect all cables, and then turn on the computer.
- Open Notepad or another word processing application and test your keyboard.
- If the keys still stick, repeat the process to clean the areas again.
@@HPSupport I guess you just pasted the video's captions over here :(
Use glue
Hey where to buy the replacement keys for hp elite book?
Hi Arjun, thanks for contacting!
I understand that you need to purchase the replacement keys.
I will do my best to assist you.
You could purchase the part from HP.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu - Social Media Tech Support
thx HP, Key "2" is working again !1!!11!!1 I Mean """"""222222""""2
does this help with the issue of the b, n, caps lock, and delete and equals sign keys not working periodically? it seems to be a software issue but the troubleshooting says it's fine and the drivers are updated.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the keyboard.
I will do my best to assist you.
Use this information to troubleshoot common keyboard problems on notebook computers: bit.ly/3s8dTjl
Binu_HP Social Media Tech Support
My 'a' button key wont go back on properly now looooooooool
SAME
@@youtube-gamer5236 same, but with the t button, I think it's cause we took the button off wrong so that the things holding it snapped:(
Thank
+Ibrahim Alrawi Welcome!!
I gave my laptop to service centre they replaced the whole keyboard panel and they also broke my laptop back cover and now they are not accepting that they had broke the back cover. The new keyboard panel they placed also have stuck keys. I am really in a wrong situation. Please help me anyone or HP 😔
+Techy Sardarji Please contact our phone support team to fix this issue:
Step 1. Open link: www.hp.com/contacthp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
My issue is that my HP Omen 15-cE has sticky keys, and i'm planning on cleaning that. Will this tutorial work to safely remove, clean and re-install the keys on this notebook?
+Ramiro Masseroni Yes. You can try the steps mentioned in the video and let us know how it goes.
@@HPSupport Alright. I trust in your word 👍
was taking out the battery a must do ?
i dont have anywhere to open for a battery
+Blue Lugia Follow these steps to clean the keyboard on HP notebooks:
- Turn off the computer, and then disconnect all cables.
- If the notebook has a removeable battery, slide the battery release latch, and then remove the battery.
- On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key.
- Lift the key, and then use your finger to hold it in a lifted position.
- Slide the blade under the opposite side of the key, and then pry up to remove it.
- The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard.
- If possible, do not remove the mechanical assembly from either the key or keyboard.
- They can be cleaned while still attached.
- If available, spray the area with compressed air to remove any loose debris.
- Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard.
- If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it.
- Wait 30 seconds to allow the area to dry.
- To reinstall a key, slide the front of the key into its original position and press down until it snaps into place.
- Slide your finger up the key and press down on all four corners to attach the contact points.
- If you previously removed a battery from the laptop, reinstall it.
- Reconnect all cables, and then turn on the computer.
- Open Notepad or another word processing application and test your keyboard.
- If the keys still stick, repeat the process to clean the areas again.
I have the opposite problem. My keyboard buttons work normally, but my r, 5 & 4 keys don't do anything when depressed. The f & d keys work normally most of the time, but occasionally don't register the first time I hit them. I touch type, which makes it difficult to rewire my brain around my alternatives (I have to paste my r, and god forbid I should have to update a spreadsheet). Also, capitals are a pain, and I've written off percentages and dollar signs as too much hassle. This happened between one night's gaming and the next, while I was at work the following day, and I can only suspect something must have gotten into the works, but I can't get under the keyboard panel to look at it. Is there a way to lift up the whole panel? I feel like I did this once before, but I don't remember why. I think I did it from the inside, though, which seems counterintuitive?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the keyboard of your notebook.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6054YYnV0
Regards,
HP Support
Um Im not sure if my HP laptop is just a bit dodgy but the white frame of the key won't clip back to the black key cover.
+Rebecca Santin Follow these steps to clean the keyboard on HP notebooks:
- Turn off the computer, and then disconnect all cables.
- If the notebook has a removeable battery, slide the battery release latch, and then remove the battery.
- On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key.
- Lift the key, and then use your finger to hold it in a lifted position.
- Slide the blade under the opposite side of the key, and then pry up to remove it.
- The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard.
- If possible, do not remove the mechanical assembly from either the key or keyboard.
- They can be cleaned while still attached.
- If available, spray the area with compressed air to remove any loose debris.
- Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard.
- If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it.
- Wait 30 seconds to allow the area to dry.
- To reinstall a key, slide the front of the key into its original position and press down until it snaps into place.
- Slide your finger up the key and press down on all four corners to attach the contact points.
- If you previously removed a battery from the laptop, reinstall it.
- Reconnect all cables, and then turn on the computer.
- Open Notepad or another word processing application and test your keyboard.
- If the keys still stick, repeat the process to clean the areas again.
My spacebar doesn't work since yester day.. i try every thing but its not working 😭 i have an HP Elitebook Folio 9470m
+CE-22 Please uninstall the keyboard drivers and check again.
Right-Click on start button> click device manager> expand Keyboards>
Select the keyboard drivers that are listed and right-click on it and uninstall the drivers.
Then restart the computer and update the bios and chipset drivers from hp.care/2syreDe select the country and type the product# of the computer. Then select the correct operating system and follow the on-screen instructions,
It works
+19_Shashank Singh_7d You're welcome.
My s key fell off and wont stick back on I have all of the pieces and I have them all connected together, but whenever i try pushing the s key on the left side it pops off. I also followed your instructions by trying to press all corners but the key pops off once i get to the left corners. I am using a windows 7
+krifsore Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Will this guide work on a 15-cb000 - 15-cb099 model?
+Rattataish thanks for reaching out!
I understand that you need to know whether the steps in the video will work on your notebook.
I'll do my best to assist you.
Yes. The steps in the video will work on your notebook.
Let us know how it goes.
I did everything you said but my key seems to stick out. One side of the key is locked under metal parts and the other side is sticking upwords
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the keys of your notebook.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu - Social Media Tech Support
help me , my left side "SHIFT key" is not working pleaaaaseeee, it's all working fine and its just suddenly not working please HP help me
+IknowEMJAY thanks for reaching out!
I understand that you are experiencing an issue with your notebook as 'SHIFT' key is not working.
I'll do my best to assist you.
Please perform the steps mentioned under this document to fix this issue:
hp.care/2ogCrqq
Let us know how it goes.
@@HPSupport same problem but my key is typing automatically without physical key
My arrow key is not fitting back in from the left hand side. Is there any reason this might be happening?
Hi Ritvick, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your notebook as the arrow key is not fitting back.
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/3rNni2x
Binu-HP Social Media Tech Support
There is no need to do that if you make better keyboards
hi can you help me fix my w key problem everytime i hold it and then release it takes some time to stop pressing and when i need to press it again it doesnt work and works again some time pls reply
+Hamza Guiling Follow these steps to clean the keyboard on HP notebooks:
- Turn off the computer, and then disconnect all cables.
- If the notebook has a removeable battery, slide the battery release latch, and then remove the battery.
- On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key.
- Lift the key, and then use your finger to hold it in a lifted position.
- Slide the blade under the opposite side of the key, and then pry up to remove it.
- The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard.
- If possible, do not remove the mechanical assembly from either the key or keyboard.
- They can be cleaned while still attached.
- If available, spray the area with compressed air to remove any loose debris.
- Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard.
- If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it.
- Wait 30 seconds to allow the area to dry.
- To reinstall a key, slide the front of the key into its original position and press down until it snaps into place.
- Slide your finger up the key and press down on all four corners to attach the contact points.
- If you previously removed a battery from the laptop, reinstall it.
- Reconnect all cables, and then turn on the computer.
- Open Notepad or another word processing application and test your keyboard.
- If the keys still stick, repeat the process to clean the areas again.
@@HPSupport my keyboard is clean i think something is damaged plus im only 12 ty for ur time tho
My mechanical key came out from the keyboard and now when I try to snap the key back In place it doesn’t
+Mitchell6480 Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Sir,
My number keys are not working so should I follow the same steps which you showed up in this video
+shrawan vishwakarma Use this information to troubleshoot common keyboard problems on notebook computers: bit.ly/2Njz39v
Would this method also work on a Pavilion laptop? I have one that really needs to be cleaned out
Hi there, thanks for contacting!
Please try the steps mentioned under the video on your notebook and let is know how it goes.
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Please assist, my q button keeps typing endlessly on it's own. How do I fix this?
+Omolegho Sanusi thanks for reaching out!
I understand that you are experiencing an issue with the keypad.
I'll do my best to assist you.
Please perform the steps mentioned under this document to fix this issue:
hp.care/2oYlKB6
Let us know how it goes.
I was wondering what series of pavilion 15 this is because i have the exact same laptop and I'm trying to buy new keys because a could have broke. When I look at the store, there is a lot of different models. What I'm trying to say is that I need to know what model of computer your using in this video.
+BlazingDrake You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
My shift key and alt button are not fitting back, they remain open from bottom side. how can i fit them back perfectly
Hi Ubaid, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Akhil_HP Social Media Tech Support
Can you make a tutorial on how to put back loose keys? My laptop just got its N key removed by accident and want to know how to put it back on.
+zeg Wind Please refer this document to know about replacing a key: bit.ly/2E8YLMM
hello, i have the same problem. everything is correctly attached, but, the button wont get back
My HP laptop's small button is not snapping back right in its original place,😕😕😕
Shall I glue it on the rubber part?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the keys of your notebook.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu_HP Social Media Tech Support
What about a HP Laptop whose battery is fixed and not removable without opening the case? Can I still fix the key either way?
+Mario Berlusconi Follow these steps to clean the keyboard on HP notebooks:
- Turn off the computer, and then disconnect all cables.
- If the notebook has a removeable battery, slide the battery release latch, and then remove the battery.
- On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key.
- Lift the key, and then use your finger to hold it in a lifted position.
- Slide the blade under the opposite side of the key, and then pry up to remove it.
- The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard.
- If possible, do not remove the mechanical assembly from either the key or keyboard.
- They can be cleaned while still attached.
- If available, spray the area with compressed air to remove any loose debris.
- Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard.
- If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it.
- Wait 30 seconds to allow the area to dry.
- To reinstall a key, slide the front of the key into its original position and press down until it snaps into place.
- Slide your finger up the key and press down on all four corners to attach the contact points.
- If you previously removed a battery from the laptop, reinstall it.
- Reconnect all cables, and then turn on the computer.
- Open Notepad or another word processing application and test your keyboard.
- If the keys still stick, repeat the process to clean the areas again.