Nah because Veronica was so sweet helping Stephanie like that. Doesn’t let her cry over a shit customer and helps her rather than just ignore it and go “not my problem”. I had an old coworker like Veronica, and she taught me how to have a thick back bone in retail and I’m hoping to pass that on as I’m now in a manager position.
I remember speaking with an angry customer who said "you're going to hang up on me aren't you?" I replied "That's a great idea. Thank you for calling. Bye."
I have 15 years of customer service experience and have a similar response to Veronica. I remember customers getting irate with me because they had to pay for an upgrade or a service they were not entitled to. Customers would shout "I've been with your company for so many years and this is how you treat me by not helping?" My reply would be along the lines of "we are giving you a solution which does involve an upgrade/charge for the service." it normally resulted in a circular conversation which would end either with the customer hanging up and speaking with someone else, hanging up and not calling back or agreeing to the upgrade/charge.
I love how customers think that being a customer for XX years gives them some type of special status or privilege. 😂 That MIGHT work with AAA, but not anywhere else. These customers need to check their privilege
I had a supervisor once who was talking to a difficult customer. When the customer said they wanted to speak to someone "with authority," she just said, 'You're talking to her." Another co-worker once had a customer yelling at her, so my co-worker sat there in silence until the customer ran out of steam, then very calmly, said, "Now can we talk like two mature adults?"
Boy do I know that experience. Being constantly disrespected by customers. I used to just hang up when they started to swear . Bye Felicia! I do not like being cussed at by grumpy nasty mouth customers.
Every company needs a Veronica in their department. She's kind, courteous, fair, but takes no shit from nobody.
exactly...n her type of training is a requirement. i had to learn the hard af way how to b kinda like her
I need a Veronica for myself!😅
Companies would not allow anyone to handle calls like this. They allow their employees to get berated.
@@Collageartist69 what's with your need to state the obvious?
They fired Veronica like 6 times and she just keeps showing up😂😂🤣🤣
I loved that😂
She is good at her job.
Nah because Veronica was so sweet helping Stephanie like that. Doesn’t let her cry over a shit customer and helps her rather than just ignore it and go “not my problem”.
I had an old coworker like Veronica, and she taught me how to have a thick back bone in retail and I’m hoping to pass that on as I’m now in a manager position.
"Of course there are people higher than me, they're just not here to speak to you" LMAAOOOOO 😂😂
"OH HI HI I'm Here! Hello!" Lmao
I wanna see the Veronica training 😂😂
"Oh no. You can call back in a few minutes is what I mean. I'm not gonna sit here and wait WITH YOU" 😂😂😂😂😂😂
I remember speaking with an angry customer who said "you're going to hang up on me aren't you?" I replied "That's a great idea. Thank you for calling. Bye."
😂
Veronica is the patron Saint of call centre workers and i love her for it. ❤
Need more people like her in retail
"They tried to fire me six times but I keep showing up."
I need that Veronika training because the way these customers be… lol
I appreciate Veronika’s directness.
Girl actually said “BeCaUsE yOu ReAllY dOnT sOuNd LiKe YoU KnOw WhAt YoUr DoIng”
I have 15 years of customer service experience and have a similar response to Veronica. I remember customers getting irate with me because they had to pay for an upgrade or a service they were not entitled to. Customers would shout "I've been with your company for so many years and this is how you treat me by not helping?" My reply would be along the lines of "we are giving you a solution which does involve an upgrade/charge for the service." it normally resulted in a circular conversation which would end either with the customer hanging up and speaking with someone else, hanging up and not calling back or agreeing to the upgrade/charge.
I love how customers think that being a customer for XX years gives them some type of special status or privilege. 😂
That MIGHT work with AAA, but not anywhere else.
These customers need to check their privilege
"They fired me about 6 times, but I just keep showing up." Oh Veronica!! 😂😂
Esa Veronica es 💥Dinamita pura💥 y habla español 😁
Siiiiiii le amo a ella ❤
"Welcome to the Veronica Training" got me
You lost that privilege 😂
Rude people ruins it for everybody. Even time-wise... Just ask yr questions and stop harassing workers!
Exactly these people would be shocked by how much they get done if they stopped harassing workers and asked
first time watching Ms. Veronica and I'm already loving her❣😄
I’m addicted to this channel. I work customer service on the phone. Veronica is my spirit animal.
Training these customers lol 😂
Hold up…”I’m going to put you back into the queue.” I like it 😙
Veronica is needed on the floor!
...rrrrgh, I WISH customer service could do this and get away with it.
Same
Don't know if you'll ever read this, make lots more with Veronica, 1 hr long, she's a boss.
At this point, I feel like calling my daughter Veronica
My daughter is already grown, I think I will add Veronica as her middle name
@alicegauteng2358 😂 😅😅
Veronica is wonderful and inspiring. But hearing the keyboard sound affects is the icing on the cake.
You’re never gonna cry again.
Thank you.
Beautiful
"I'm a supervisor with Random Airlines" I CANNOOTTTTT
😂😂😭
also, the incessant keyboard clacking really makes these
Worked in banks, insurance, gambling. Totally confirm)) 1:47 😂
These videos slay me!
Veronica handled those KAREN'S like a boss, and the bonus "VERONICA TRAINING" should be MANDATORY!💯😁
I'm hooked on the way Veronica handles rude and entitled costumers as well as colleagues and bosses😂
Someone like my friend would actually have her fired. But then my friend is not usually rude unless a company has really had her nerve.
Most customers don't have the authority to get someone fired. They can complain, but the company does not have to do their bidding.
😂😂😂😂 i can relate to the customers
I will call your mom if you are rude to us lmao
Veronica training. 😂😂😂
Lol, I'd be surprised if Veronica still had her job in a real world.
In many countries round the world I guarantee you she'd keep her job and even be promoted.
@isamukim1693 Yes, but this isn't depicting other countries around the world.
She still got her job it's more likely the escalation department. This department requires strong people with comebacks like hers.
Watching this on 1.25x speed just exacerbates the attitude 🤣 Can’t get enough of these
Customers should NOT abuse agents.
This is liberating 😂
oh my gosh.. I need the veronika training 😪
Calling mom. Incredible.
I had a supervisor once who was talking to a difficult customer. When the customer said they wanted to speak to someone "with authority," she just said, 'You're talking to her." Another co-worker once had a customer yelling at her, so my co-worker sat there in silence until the customer ran out of steam, then very calmly, said, "Now can we talk like two mature adults?"
Girlfriend shoulda stopped with "I was dumb".
God , I love you. ❤❤❤
Awesomeness 🎉🎉
❤
Boy do I know that experience. Being constantly disrespected by customers. I used to just hang up when they started to swear . Bye Felicia! I do not like being cussed at by grumpy nasty mouth customers.
❤❤
veronica training😂
Veronica is is The Boss!
I can tell from comments section that lots of people working in call centers are watching this to feel fake karma from their shitty existence.
I think Veronica is quite rude herself.
I’m a Veronica 💯%
I have to know… was the JANET KING reference to Road to Avonlea from the 80s and 90s?
something about it, can we do it
Why are there multiple versions of this on YT?
Faccccctttttttssssssss everydayyyyy
😂😂😂😂
Savage!
like