@@Collageartist69That depends on the type of business. I used to work for a collection agency and handled the calls in a veronican way. Long story short, I quit years ago and till this day, I receive emails from them asking me to go back 😊
That frase made me piss on my pants of laughter😂😂 jajajajaj...I'm a customer service worker and me too to go with shit..but I my own trick, just like Veronica but very smooth low voice like Barry white. And I can feel the person lower their actitude..I just let them talk and I catchup to the end🤣but Veronika is my idol jajajajaj
I called customer service once and I was really angry. At the start of the call I told the rep I wasn't angry with them, just the situation and to forgive me if I started to express that anger while explaining the problem. She was patient while listening and was able to resolve the problem for me. Best call I ever had.
I've done the same. Apologize BEFORE I get started getting loud and cursing lol. "Hi Veronica, I know this isn't your fault, but WHY THE FUCK IS THIS THE THIRD FUCKING TIME THAT I HAVE TO CALL ON THIS BULLSHIT?!?" 🤬🤬🤬🤬
I do this all the time too! I’m upset, I wear my emotions on the outside. But I always let them know that I know it’s not their fault and apologize if I let my frustration bleed through.
I do that a lot. I make sure I tell them that I know that it’s not their fault, but I am not in a good mood about it. I have been in customer service before and have been in the exact situation.
As a customer service rep I have you all sometimes and heck I be in agreement just to ease that issue. Ex: Yall may say I’m not paying that amount of XYZ I’d say: Oh 100% yes sir/ma’am I wouldn’t pay that amount either let me see what I can do for you…
Nah because Veronica was so sweet helping Stephanie like that. Doesn’t let her cry over a shit customer and helps her rather than just ignore it and go “not my problem”. I had an old coworker like Veronica, and she taught me how to have a thick back bone in retail and I’m hoping to pass that on as I’m now in a manager position.
Worked in call centers for many years and this is sooooo spot on!!! We used to say we should write a book about the things we went through and now Veronica comes along and is letting the world know!! I WISH we could have talked to the customers the way she does but calls are monitored and supervisors don't allow you to talk to customers that way, no matter how rude they are. I was fired from a couple jobs because my "tone" had been a problem but the respect I have for myself wouldn't allow people to talk to me any way they wanted to! God bless Veronica and ALL call center workers!!!❤
Had a multiple store owner call and curse at me because when he tried to delay our delivery at his first store (for a little bitty "if late to so many stores you get a small cash apology." The clerk had no valid reason for the delay so told the drivers to mark it as a refused delivery and sent them on. The first time he cursed at me I told him this was a professional communication and if he couldn't speak to me professionally I would end the conversation. I hung up on him three times. A little while later customer service called me begging me to send the truck back because he made the CS girl who took his call cry. I told them I wasn't going to reward him for that and what the appropriate response was. He got no deliveries for any of his stores that day, and was charged a restock charge on every single one (5% of the value of the order). He was never rude to us again.
I had a supervisor once who was talking to a difficult customer. When the customer said they wanted to speak to someone "with authority," she just said, 'You're talking to her." Another co-worker once had a customer yelling at her, so my co-worker sat there in silence until the customer ran out of steam, then very calmly, said, "Now can we talk like two mature adults?"
I am Veronica. I deal with entitled patients, and they can be a real ticket!! I don't take anything from anybody either. I don't break rules or work beyond my pay grade for anyone. I do what I'm paid to do, but I don't deal with anyone's disrespect with patience. Ever. 😂😂😂
I worked in customer service and it taught me to always be respectful. If I do not agree with an answer, I do not argue, berate, or raise my voice. I thank the person and call back. Sometimes the agent is new, unaware, or overwhelmed so I only call when I absolutely cannot solve my own problems. I had callers who never tried, thought we are supposed to do the job for them and use the customer representative line to literally abuse agents because that is the only time they feel heard and important. This is one of the reasons companies are replacing representatives with Artificial Intelligence. Now, if someone is irate, they have the computer to bash.
I remember speaking with an angry customer who said "you're going to hang up on me aren't you?" I replied "That's a great idea. Thank you for calling. Bye."
some clients from our company would yell at you for minutes and then ask "hey, you still there?!" Seems like they enjoy it. But agents aren't allowed to speak back or hang the phone 😓
I worked at a call center for 13 years. Most customers had a legitimate reason to be upset. The few who were outright nasty usually ended up apologizing after I listened and assisted. No employee should treat any customer this way.
I've learned repeatedly that when a customer is so angry lokw that there's usually something else going on on tje other end. Death in the family, divorce, sickness, etc. There's always a reason.
During my university days i was working in a call center. I would have been fired on the spot, if i talked to customers like that. But thats exactly how i felt every day... you hit the nail on the head 😂😂😂
I have 15 years of customer service experience and have a similar response to Veronica. I remember customers getting irate with me because they had to pay for an upgrade or a service they were not entitled to. Customers would shout "I've been with your company for so many years and this is how you treat me by not helping?" My reply would be along the lines of "we are giving you a solution which does involve an upgrade/charge for the service." it normally resulted in a circular conversation which would end either with the customer hanging up and speaking with someone else, hanging up and not calling back or agreeing to the upgrade/charge.
I love how customers think that being a customer for XX years gives them some type of special status or privilege. 😂 That MIGHT work with AAA, but not anywhere else. These customers need to check their privilege
@@mirtilloselvatico absolutely right. Loyalty to a particular brand doesn't always pay off. What I found was customers asking to be provided a service they haven't paid for which involves upgrading their policy. Quite a few wanted to cancel. I never understood that logic as it doesn't help them out of that situation
I sm a Customer Service Professional and this is truly entertaining. I just ended my shift and have been laughing from the start. Keep up the great work, it is really appreciated 👍
Being nice to customer service will get you so far in life. I always try to be polite because I worked in customer service and I know how much just having one nice person can help your day. Shutterfly sent me someone else's order by mistake and I told them to please not punish anyone because I know it's the holiday season and everyone is rushing. Right after I said that the customer service lady waved my shipping fee ♥️ She probably wasn't required to do it so I appreciate it even more.
It's a huge disappointment for new customer service agents who love people and want to be a hero, and yet get treated like trash, gaslights their interest in the job, and I can totally relate!!
I taught my reps, "You're not here to abuse our customers BUT you're not here to be abused by them". I backed the good ones and fired those with no business in customer service. 💪VERONICA⚘️
😂Omg..hilarious stuff! Found these vids yesterday & sent THIS particular 1 to a niece who's the best front office Receptionist! She'll LUUUV this! The switch to Spanish.. I'm in tears!🎉
Omg - love her!!! If everyone did this in the customer service industry, people would quit being squids & learn to treat others as they would like to be treated ❤
Stephanie was so sweet and so relatable!! T^T And Veronica was such an angel hero. It’s bc ppl like her we can come out our shells and start puttin ourselves out there. Heroes truly don’t wear capes 🤧
I was always convinced that Airlines were great at connecting people over long distances but this is taking their task of connecting people to a whole new Level. Loving it.
She would, and would get promoted, like I did. It takes a strong person with a backbone to do customer service jobs, and I have one. I also document everything, and ALL of our calls are recorded, so no worries here.😂😂😂😂😂😂
Veronica is my spirit character. I am Veronica in my line of employ. It may not be a call centre type of scenario, but I do have to deal with many difficult types and it's only over years of experience and mentoring from others have I now found that being firm is really the only way to handle certain types of personalities.
I like Veronica. She’s tough love. She is willing to help you, but only if you come correct. She’ll do her best to help you, but only if you’re not an asshole and that’s respectful.
😱😱😱😱😱 I need surgery to reattach my jaw to the rest of my face. I'm done. Veronica called that girl's mother. 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣 I had to talk straight to a few people. I don't care where I'm working and who I'm dealing with, I ain't taking no shit. This one woman kept calling minutes at a tight ti get updates on a nonemergency situation after i had already told her to check back in a few hours. Bout that 4th call, I told her she not getting a different answer nor a different person as I was the only one working the phones.
Every company needs a Veronica in their department. She's kind, courteous, fair, but takes no shit from nobody.
exactly...n her type of training is a requirement. i had to learn the hard af way how to b kinda like her
I need a Veronica for myself!😅
Companies would not allow anyone to handle calls like this. They allow their employees to get berated.
@@Collageartist69 what's with your need to state the obvious?
@@Collageartist69That depends on the type of business. I used to work for a collection agency and handled the calls in a veronican way. Long story short, I quit years ago and till this day, I receive emails from them asking me to go back 😊
They fired Veronica like 6 times and she just keeps showing up😂😂🤣🤣
I loved that😂
She is good at her job.
That frase made me piss on my pants of laughter😂😂 jajajajaj...I'm a customer service worker and me too to go with shit..but I my own trick, just like Veronica but very smooth low voice like Barry white. And I can feel the person lower their actitude..I just let them talk and I catchup to the end🤣but Veronika is my idol jajajajaj
The way I SCREAMT!!!!!!!! 😂😂
They can’t afford to not have her 😂 the fools!
Omg her protective tone when she said "you're never gonna cry again".. I love her!
The whisper savagery of “The Veronica Training”😂
I called customer service once and I was really angry. At the start of the call I told the rep I wasn't angry with them, just the situation and to forgive me if I started to express that anger while explaining the problem. She was patient while listening and was able to resolve the problem for me. Best call I ever had.
I've done the same. I apologized ahead of time because I was upset at the situation, not at the person and I knew I'd go off.
I've done the same. Apologize BEFORE I get started getting loud and cursing lol. "Hi Veronica, I know this isn't your fault, but WHY THE FUCK IS THIS THE THIRD FUCKING TIME THAT I HAVE TO CALL ON THIS BULLSHIT?!?" 🤬🤬🤬🤬
I do this all the time too! I’m upset, I wear my emotions on the outside. But I always let them know that I know it’s not their fault and apologize if I let my frustration bleed through.
I do that a lot. I make sure I tell them that I know that it’s not their fault, but I am not in a good mood about it. I have been in customer service before and have been in the exact situation.
As a customer service rep I have you all sometimes and heck I be in agreement just to ease that issue.
Ex: Yall may say I’m not paying that amount of XYZ
I’d say: Oh 100% yes sir/ma’am
I wouldn’t pay that amount either let me see what I can do for you…
Nah because Veronica was so sweet helping Stephanie like that. Doesn’t let her cry over a shit customer and helps her rather than just ignore it and go “not my problem”.
I had an old coworker like Veronica, and she taught me how to have a thick back bone in retail and I’m hoping to pass that on as I’m now in a manager position.
Kudos yo u. Pass it on
Worked in call centers for many years and this is sooooo spot on!!! We used to say we should write a book about the things we went through and now Veronica comes along and is letting the world know!! I WISH we could have talked to the customers the way she does but calls are monitored and supervisors don't allow you to talk to customers that way, no matter how rude they are. I was fired from a couple jobs because my "tone" had been a problem but the respect I have for myself wouldn't allow people to talk to me any way they wanted to! God bless Veronica and ALL call center workers!!!❤
"Oh no. You can call back in a few minutes is what I mean. I'm not gonna sit here and wait WITH YOU" 😂😂😂😂😂😂
"Of course there are people higher than me, they're just not here to speak to you" LMAAOOOOO 😂😂
"OH HI HI I'm Here! Hello!" Lmao
They are never there tbh
Then she transfers call to god, 😂
Veronica is the patron Saint of call centre workers and i love her for it. ❤
Need more people like her in retail
"They tried to fire me six times but I keep showing up."
She said you don't understand me in English, I'll say it to you in Spanish. Why are you yelling. 😂 I love it.
You’re never gonna cry again.
Thank you.
Beautiful
Had a multiple store owner call and curse at me because when he tried to delay our delivery at his first store (for a little bitty "if late to so many stores you get a small cash apology." The clerk had no valid reason for the delay so told the drivers to mark it as a refused delivery and sent them on.
The first time he cursed at me I told him this was a professional communication and if he couldn't speak to me professionally I would end the conversation. I hung up on him three times. A little while later customer service called me begging me to send the truck back because he made the CS girl who took his call cry. I told them I wasn't going to reward him for that and what the appropriate response was.
He got no deliveries for any of his stores that day, and was charged a restock charge on every single one (5% of the value of the order). He was never rude to us again.
I need that Veronika training because the way these customers be… lol
I had a supervisor once who was talking to a difficult customer. When the customer said they wanted to speak to someone "with authority," she just said, 'You're talking to her." Another co-worker once had a customer yelling at her, so my co-worker sat there in silence until the customer ran out of steam, then very calmly, said, "Now can we talk like two mature adults?"
I am Veronica. I deal with entitled patients, and they can be a real ticket!! I don't take anything from anybody either. I don't break rules or work beyond my pay grade for anyone. I do what I'm paid to do, but I don't deal with anyone's disrespect with patience. Ever. 😂😂😂
I love..Veronica. we need more Veronica 's. Love it. I'll be channeling Veronica for now on❤❤
Rude people ruins it for everybody. Even time-wise... Just ask yr questions and stop harassing workers!
Exactly these people would be shocked by how much they get done if they stopped harassing workers and asked
Why does this take 30 minutes!!! Because people like you would rather complain about wait times than solve the issue.
"They fired me about 6 times, but I just keep showing up." Oh Veronica!! 😂😂
No matter what else person u spoke to u still gonna have balance due...gad me rolling 😂😂:)
I worked in customer service and it taught me to always be respectful. If I do not agree with an answer, I do not argue, berate, or raise my voice. I thank the person and call back. Sometimes the agent is new, unaware, or overwhelmed so I only call when I absolutely cannot solve my own problems.
I had callers who never tried, thought we are supposed to do the job for them and use the customer representative line to literally abuse agents because that is the only time they feel heard and important.
This is one of the reasons companies are replacing representatives with Artificial Intelligence. Now, if someone is irate, they have the computer to bash.
I remember speaking with an angry customer who said "you're going to hang up on me aren't you?" I replied "That's a great idea. Thank you for calling. Bye."
😂
Excellent. Steam them in their own sarcasm.
some clients from our company would yell at you for minutes and then ask "hey, you still there?!" Seems like they enjoy it. But agents aren't allowed to speak back or hang the phone 😓
I worked at a call center for 13 years. Most customers had a legitimate reason to be upset. The few who were outright nasty usually ended up apologizing after I listened and assisted. No employee should treat any customer this way.
I've learned repeatedly that when a customer is so angry lokw that there's usually something else going on on tje other end. Death in the family, divorce, sickness, etc. There's always a reason.
I wanna see the Veronica training 😂😂
😂 yes!
This
Girl I NEED the Veronica training lol
You lost that privilege 😂
During my university days i was working in a call center. I would have been fired on the spot, if i talked to customers like that. But thats exactly how i felt every day... you hit the nail on the head 😂😂😂
We all need ✨The Veronika Training✨ 😭❤️
I have 15 years of customer service experience and have a similar response to Veronica. I remember customers getting irate with me because they had to pay for an upgrade or a service they were not entitled to. Customers would shout "I've been with your company for so many years and this is how you treat me by not helping?" My reply would be along the lines of "we are giving you a solution which does involve an upgrade/charge for the service." it normally resulted in a circular conversation which would end either with the customer hanging up and speaking with someone else, hanging up and not calling back or agreeing to the upgrade/charge.
I love how customers think that being a customer for XX years gives them some type of special status or privilege. 😂
That MIGHT work with AAA, but not anywhere else.
These customers need to check their privilege
I quite understand the customers, I mean being lawful to one company doesn't pay at all these days, BUT it's no fault of the customer service...
@@mirtilloselvatico absolutely right. Loyalty to a particular brand doesn't always pay off. What I found was customers asking to be provided a service they haven't paid for which involves upgrading their policy. Quite a few wanted to cancel. I never understood that logic as it doesn't help them out of that situation
first time watching Ms. Veronica and I'm already loving her❣😄
I’m addicted to this channel. I work customer service on the phone. Veronica is my spirit animal.
Girl actually said “BeCaUsE yOu ReAllY dOnT sOuNd LiKe YoU KnOw WhAt YoUr DoIng”
Dear Veronica, You are my spirit animal 🦁. I always tell ppl I dont get paid enough for this. And I am not afraid to use the end call button.
I sm a Customer Service Professional and this is truly entertaining. I just ended my shift and have been laughing from the start. Keep up the great work, it is really appreciated 👍
I appreciate Veronika’s directness.
Being nice to customer service will get you so far in life. I always try to be polite because I worked in customer service and I know how much just having one nice person can help your day.
Shutterfly sent me someone else's order by mistake and I told them to please not punish anyone because I know it's the holiday season and everyone is rushing. Right after I said that the customer service lady waved my shipping fee ♥️ She probably wasn't required to do it so I appreciate it even more.
WHAT is this abundance of FUNNY that I just stumbled upon!!!!!! Comedy/Entertainment GOLD!!!!!😂🙌🏾✨
"Welcome to the Veronica Training" got me
Esa Veronica es 💥Dinamita pura💥 y habla español 😁
Siiiiiii le amo a ella ❤
No puedo escucharla cuando le cambia a espanol.
"!Ahh! ?no me entendiste en ingles? Te lo digo en espanol. ?Porque estas gritando? No me grites", si?
@@ElectricSwordFish-i4k a veces necesitamos decirles ¯\_(ツ)_/¯
It’s not a choice between being a doormat and being rude back. There is a middle ground.
100% agree.
veronica isn't rude back. she just doesn't take their attitude.
This is the Veronica training and you’re never gonna cry again! 😂❤
Lol, no company will let their employees call the emergency contact unless there is an emergency. This is cute thou.
Not Veronica going all Training Day with Stephanie. I love it!!
At this point, I feel like calling my daughter Veronica
My daughter is already grown, I think I will add Veronica as her middle name
@alicegauteng2358 😂 😅😅
It's Veronika, she cares about the k
I'm hooked on the way Veronica handles rude and entitled costumers as well as colleagues and bosses😂
It's a huge disappointment for new customer service agents who love people and want to be a hero, and yet get treated like trash, gaslights their interest in the job, and I can totally relate!!
I want to hug Stephanie! 😢 She does not deserve that!!!
Even if you weren't familar with the Veronica sketches, you'd know what time it was when she said "Put her on hold _now."_
Veronika is the employee who can't take no for an answer. She just kept showing up. 😂😂
As a human being, I always treat others as human beings. Never be rude to someone whos job it is to help you 😢
Exactly!
Hold up…”I’m going to put you back into the queue.” I like it 😙
I taught my reps, "You're not here to abuse our customers BUT you're not here to be abused by them". I backed the good ones and fired those with no business in customer service. 💪VERONICA⚘️
I love Veronica..I saw this so many times and still crack the hell up when she said they fire her 6xxx but keep showing up 😂😂😂💀
😂Omg..hilarious stuff! Found these vids yesterday & sent THIS particular 1 to a niece who's the best front office Receptionist! She'll LUUUV this! The switch to Spanish.. I'm in tears!🎉
We all need the Veronica training.
Also, it should be standard practice to always call a Karen’s mom when a Karen is Karening.
This is the Veronica training!! 😂😂😂 GET THEM GIRL!! OH I WATCH ALL.OF THESE! 😂
Love that Veronica training!
Omg - love her!!! If everyone did this in the customer service industry, people would quit being squids & learn to treat others as they would like to be treated ❤
I'd have eternal loyalty to any company that would actually defend their employees from real unreasonable customers for real
Stephanie was so sweet and so relatable!! T^T And Veronica was such an angel hero. It’s bc ppl like her we can come out our shells and start puttin ourselves out there. Heroes truly don’t wear capes 🤧
Dammit! I've become addicted to Veronica's dramas. 😂
“Veronica Training”
Lmao
This is the Veronica training 😂😂😂😂😂💜💜💜💜💜
I was always convinced that Airlines were great at connecting people over long distances but this is taking their task of connecting people to a whole new Level. Loving it.
"I'm a supervisor with Random Airlines" I CANNOOTTTTT
😂😂😭
also, the incessant keyboard clacking really makes these
Customers should NOT abuse agents.
Veronica is the patron saint of customer service employees. I love when she gets the mom involved.
V makes me want to get a job in customer service just to test some of these phrases out 😂😂😂😂😂😂😂😂😂😂
I love Veronika! Omg!! She have me crying 😂😂😂😂😂
Veronica handled those KAREN'S like a boss, and the bonus "VERONICA TRAINING" should be MANDATORY!💯😁
...rrrrgh, I WISH customer service could do this and get away with it.
Same
Worked in banks, insurance, gambling. Totally confirm)) 1:47 😂
Training these customers lol 😂
😂😂😂this
“Just take my card number” 😂😂
Lol, I'd be surprised if Veronica still had her job in a real world.
In many countries round the world I guarantee you she'd keep her job and even be promoted.
@isamukim1693 Yes, but this isn't depicting other countries around the world.
She still got her job it's more likely the escalation department. This department requires strong people with comebacks like hers.
She would, and would get promoted, like I did. It takes a strong person with a backbone to do customer service jobs, and I have one. I also document everything, and ALL of our calls are recorded, so no worries here.😂😂😂😂😂😂
Most likely not, and for a reason.
Thank you for making Veronica she says the things that I want to say but I know I can't 🤣🤣🤣
Veronica calling out Gertrude to her mom is pure gold
The Verónica training 😂😂😂
Veronica is needed on the floor!
Well done Vero!!!👏🏻👏🏻👏🏻👏🏻😂😂😂
😂😂😂😂😂😂😂 I. AM. LOVING. Miss V😂😂😂😂😂😂😂. Yeah I transferred a chic like that and they fired my ass😝😂😝😂😝😂. Viva Miss V🎉🎉🎉
Veronica is my spirit character. I am Veronica in my line of employ. It may not be a call centre type of scenario, but I do have to deal with many difficult types and it's only over years of experience and mentoring from others have I now found that being firm is really the only way to handle certain types of personalities.
Veronica training. 😂😂😂
😂😂😂😂 i can relate to the customers
being a veronika should be mandatory training: calm, competent and zero effs to give
I like Veronica. She’s tough love. She is willing to help you, but only if you come correct. She’ll do her best to help you, but only if you’re not an asshole and that’s respectful.
2:56 😂 This is the Veronica training, 💪and you're never going to cry 😢 again
"They've fired me like 6 times and I just keep showing up" LMAOOOOOOOO
I'm that Veronica at my job.. Sweet as the pie from The Help 😂😂😂
This is the Veronica training. And you’re never going to cry again. Way to go!!
I love Veronica! She is AWESOME!!!! 🥰
Calling mom. Incredible.
Veronica sounds like I used to be as a secretary 😂😂😂 I just loved this!!
These are so well done! So true. Everyone should have to watch them!
Thank you! I love this! It’s easier to just have patience and be helped! Love that, It’s Sunday, It’s a God thing, let’s be nice!😂
😱😱😱😱😱
I need surgery to reattach my jaw to the rest of my face. I'm done. Veronica called that girl's mother. 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣
I had to talk straight to a few people. I don't care where I'm working and who I'm dealing with, I ain't taking no shit.
This one woman kept calling minutes at a tight ti get updates on a nonemergency situation after i had already told her to check back in a few hours. Bout that 4th call, I told her she not getting a different answer nor a different person as I was the only one working the phones.
This is the Veronica training 😂
Don't know if you'll ever read this, make lots more with Veronica, 1 hr long, she's a boss.
Someone like my friend would actually have her fired. But then my friend is not usually rude unless a company has really had her nerve.
Most customers don't have the authority to get someone fired. They can complain, but the company does not have to do their bidding.
@@hodgeelmwood8677 Yea... normally... but then she's a bit different that way.
Veronica is the spirit animal of all call center and customer service reps out there.
You going to get training with that spicy
sauce. It’s called the Veronica Special👏🏾
“You should be fired.”
“Mmm mmm.”
😂
“Oh it’s my pleasure, mom!” hahaha
😂😂😆😆🤣🤣