The best comeback I ever heard as a manager in a call centre was said by a customer service representative after the customer threatened to come beat his a$$. He replied,"I'm sorry sir, you have it backwards. I'M the one with YOUR address."
01:45 “You’re threatening to leave us? You’re never going to leave us. You’ve said that, I’m pretty sure, forty-five other times and you KEEP CALLING BACK…unfortunately for us.”
Why do they always say this? As if we'd be devastated to lose their business when all they do is yell, complain, cry, and yell some more over things we can't possibly have any control over. Good riddance to these hopeless losers.
@@ElveeKaye because they feel powerless in their lives, and they are desperate to exert influence over something, somebody, somehow. So they do what all toddlers do when they are thwarted; *_TaNtRuM!_*
@@hotshot6674 a quotation is a way of complimenting the creator and drawing attention to what you think is the best part… it’s a way of sharing a joke. Especially with a time stamp. What Veronica says at the 01:45 point is hysterically funny… and very relatable. Problem clients aren’t going anywhere, “unfortunately for us.”
Lots of people deserve this kind of customer service. Many times people are rude and nasty towards Customer Service personnel. Lots of tantrum, lots of entitlement attitude.
And a lot of people have valid complaints too. Imagine if your new $4,000 TV screwed up three weeks after you bought it would you want this bitch to be the one you have to talk to?
I’m about to turn 35 and have been working in customer service since I was 16. I started off very shy and a people pleaser but now I’m sounding more and more like Veronica. I’ve learned that if hostile/ rude/ demanding people are talked to sternly/ factually, 98% of the the time they immediately back down.
I have been asking for this option for YEARS.... we need about 10min per hour to say what we want... YASSSSS Veronika.. YASSSS.. I also hate that they give the last 4 numbers.. helps ZERO DOLLARS.. annoying
Gods this is gold. I wish I was this calm, cool, and collective during a talk with a hateful customer. For me, when things get heated my brain just goes blank and I stand there looking like an idiot.
I laugh, because ITS TRUE. OMG how I had hated call center. Apologize for something you had no control over, make yourself the target for their outrage. How I did hate being in a call center.
This is like me telling the next person in line at a UScan, which i have 4 registers & customers i am working with, that there is an ooen register for them BUT they are actively not paying attention. They are talking on the phone, playing a game on the phone, talking with each other anything but psying attention. Then they wonder why i cant talk any more or cough or run to get get a drink of water. No i look in their direction and let them know a register is open once. But of course some people cant hear or hear well abd thats when i go over to talk to them. But if youre in a hurry pay attention.. .please. I lose my voice😂
Tell them once. If they’re distracted, notify the next customer so that they won’t be held up. I work in a gas station that can get pretty busy and lines can form. We run two registers and 1-3 self check outs (they don’t take cash and very rarely do they all work without having problems). If the next person in line is too occupied to hear me call for them once, I let them stand there and call the next person behind them who ISN’T distracted. They always look as the person behind them passes by, but because they’re so distracted by their phone/music, they don’t even realize they’re even being skipped. They just look at the person passing by like “Oh they must have forgot something.” 🤷♂️
I have to say as someone who’s been in sales for 11 years, this is so satisfying. So many one liners I wish I could say to dumbass and rude comments. In my early sales years, I was so sensitive to offending people. But some of the things people say to you, I burst out laughing in response.
Im ngl there have been times that i have had to deal with customer service as a customer and i am PISSED off at the company. You know who I do not take it out on? The poor person who is just trying to help me. Being a respectful adult is not hard.
My mother is a wonderful person but she gets into it, with customer service, because she won’t stand up to my dad. This is also why I’ve dealt with her wrath, many times. She wants to tell them long ass stories and engage them in arguments, so bad. It’s insane.
Haws, I hated my Cs job. Not for the callers, the freaking upper management who expected us to deal with bank debts eg someone's unpaid mortgage in 2 minutes 40 seconds, and typing up the detailed notes asap before taking the next call. A big bank in Australia. Awful.
Not too much different in USA. Just don’t go to the bathroom outside of scheduled breaks or the company will crumble in those 5 minutes! Not cause some idiot called YOU and didn’t have their info, didn’t want to do security questions but wanted to give 10 minutes of insults and useless info😂
Incredibly rude and annoying when THEY call YOU, but have other conversations going on, yelling at kids, or TV/radio blasting… then keep asking YOU to repeat. What if I called YOU and did all that?!
I am very respectful to customer service because they are just doing their job. I dont like when they apologize when there is a problem. I always say, you dont have to apologize it wasnt your fault. I always get help when i need it , because i call for help. They help me.
I’m actually with the customer on this one. If I have an account with you, you have the entire number on file (that’s how you charge me), so just confirming the first or last four digits should suffice to confirm my identity
This is hilarious, but i do just have to say i worked at a call center where we asked for just the last 4 digits to confirm access to an account. Of course if it was a brand new account or they wanted to change the payment info, then obviously yeah, we need the full thing. Still love the skit though! As always, brilliant writing and delivery!
Oh Hell Ya V. I hope you ate your Wheaties this morning...because I don't pause...open up your Coach Bag so I can get paid. Love ya videos as a past office IT guy. But naaaa.. You have however gave me great laughs tonight so there is that.
I want to know why I hear chickens in the background when I call customer service...🤣. Ps, I love every one of these shorts and made my own playlist to laugh on them daily and share with friends and family.
I couldn't do this job... I have to work around a dozen disabilities just to make a phone call I can understand on my end. It drives me up the wall when my mom is talking and the town decides her street is the best for drag racing... I just... I couldn't do it. Props to those who can.
I just want to know why Customer Purge Day isn't a real thing. 🤔🤪
Becuase you would go out of business.
I wish!!!
💯💯💯💯💯
@@solskengroupllp2758 Not it everyone did it on the same day.
Because it's rude and they wouldn't have a business any more.
The best comeback I ever heard as a manager in a call centre was said by a customer service representative after the customer threatened to come beat his a$$. He replied,"I'm sorry sir, you have it backwards. I'M the one with YOUR address."
Golden!
Veronica let it be known in one of these videos that she had the person’s address. Even verified that it was correct 🤣
01:45 “You’re threatening to leave us? You’re never going to leave us. You’ve said that, I’m pretty sure, forty-five other times and you KEEP CALLING BACK…unfortunately for us.”
Why do they always say this? As if we'd be devastated to lose their business when all they do is yell, complain, cry, and yell some more over things we can't possibly have any control over. Good riddance to these hopeless losers.
@@ElveeKaye because they feel powerless in their lives, and they are desperate to exert influence over something, somebody, somehow. So they do what all toddlers do when they are thwarted; *_TaNtRuM!_*
If that was me saying that, I do not play. I haven't bought from Amazon for a decade, or from L'Oreal or J. Crew for three decades.
What's the point of quoting the video? Do you thinkt here is someone out there who is watching the video and needs to read it again in the comments?
@@hotshot6674 a quotation is a way of complimenting the creator and drawing attention to what you think is the best part… it’s a way of sharing a joke. Especially with a time stamp. What Veronica says at the 01:45 point is hysterically funny… and very relatable. Problem clients aren’t going anywhere, “unfortunately for us.”
" - You don't have a therapist? My man, you should." 😎🤣
😂😂😂😂
Veronica is a savage 😂😂😂😂
Customer service purge day needs to be signed into law IMMEDIATELY !!😂😂😂
I totally agree😂😂
Once every quarter, customer service purge day. All problems not resolved by purge day get marked as non-valid.
With swift expediance
Lots of people deserve this kind of customer service. Many times people are rude and nasty towards Customer Service personnel. Lots of tantrum, lots of entitlement attitude.
Thank you, Captain Obvious….
#ThatsTheJoke
And a lot of people have valid complaints too. Imagine if your new $4,000 TV screwed up three weeks after you bought it would you want this bitch to be the one you have to talk to?
..well that might have something to do with ppl calling the customer service when thay need help...
@@Patrik6920or someone to take their frustration and anger out on, doing it because they know we will get fired if we say the wrong thing
lots of anger, so sad.
If you’ve been in customer service for over five years, you should be given a pass to say whatever you want
I’m about to turn 35 and have been working in customer service since I was 16. I started off very shy and a people pleaser but now I’m sounding more and more like Veronica. I’ve learned that if hostile/ rude/ demanding people are talked to sternly/ factually, 98% of the the time they immediately back down.
Yesss
😮 WHAAAAT?!
Not even 5 years, 8 months lol
@@JoeSmashrad if AI took over call center jobs, Skynet would happen in twenty minutes
That's savage! I love that! "I don't need your backstory"
Amen! 😅
2:30 call therapy after this call. ☎️ golden 🥇.
if only this was real...customer service purge day
Right? I'm applying for this job immediately.
@@remyc29 fr fr cause man they know more than us n some more mess smh
"You keep calling back. Unfortunately for us" 😂💀
Having worked in a call center in the past, I can assure you that this needs to be a thing!
I love Veronica!❤❤❤❤
I would have taken the last four numbers and then said, hmmmm, your card was declined and now I have to cut off your service
😂😂😂😂😂😂
😅😅😅good one!
She is incredibly polite and patient considering that she is supposedly able to reply any way she wants.
Is purge day for verónica everyday 😂😂😂😂love it!
Pretty much
Holy shit, she is on fire today, lol.
I have been asking for this option for YEARS.... we need about 10min per hour to say what we want... YASSSSS Veronika.. YASSSS.. I also hate that they give the last 4 numbers.. helps ZERO DOLLARS.. annoying
Gods this is gold. I wish I was this calm, cool, and collective during a talk with a hateful customer. For me, when things get heated my brain just goes blank and I stand there looking like an idiot.
Believe me, you're not the one looking like the idiot 🌷
*collected
L' esprit de l'escalier is what the French call it. It refers to thinking of the perfect response when you're on the stairs leaving.
God* Go be in denial elsewhere
This is exactly what this video is about. Don't be like this.
Every day should be a customer purge day 😂
“No, you cannot speak to the supervisor she took the day off”
SMART. VERY smart of the supervisor 😂
Love this channel 😁🤣🤪
I WISH we had this in every company, practice, and shop!!
Brother , sweet Veronica is my spirit animal ❣️!!!
Oh my gash… this is simply outstanding…this is so hilarious 😂😂😂😂😂😂😂😂😂😂😂😂😂😂
9500 call a day...
1:24- As a Wal-Mart associate, I can verify they do not take only the last four digits of your credit card number when you purchase groceries.
I love you Veronica 😘
I laugh, because ITS TRUE. OMG how I had hated call center. Apologize for something you had no control over, make yourself the target for their outrage. How I did hate being in a call center.
VERONIKA DOES NOT PLAY 😂
Yeah, no prisoners.
I love Veronika, she’s so cute!! Lol!!
I can’t even count the times I wished this was a thing!!! This was a dream come true!! Thank you!! 🎉🎉🎉
I ❤ her
"Be reasonable - do it my way."
I’m sure many medical personnel would feel the same way about being able to respond the way they want to rude people
😂😂😂I love your content❤🙌🏾🪽💥🌶️
Made my whole week
This is like me telling the next person in line at a UScan, which i have 4 registers & customers i am working with, that there is an ooen register for them BUT they are actively not paying attention. They are talking on the phone, playing a game on the phone, talking with each other anything but psying attention. Then they wonder why i cant talk any more or cough or run to get get a drink of water. No i look in their direction and let them know a register is open once. But of course some people cant hear or hear well abd thats when i go over to talk to them. But if youre in a hurry pay attention..
.please. I lose my voice😂
Tell them once. If they’re distracted, notify the next customer so that they won’t be held up. I work in a gas station that can get pretty busy and lines can form. We run two registers and 1-3 self check outs (they don’t take cash and very rarely do they all work without having problems).
If the next person in line is too occupied to hear me call for them once, I let them stand there and call the next person behind them who ISN’T distracted. They always look as the person behind them passes by, but because they’re so distracted by their phone/music, they don’t even realize they’re even being skipped. They just look at the person passing by like “Oh they must have forgot something.” 🤷♂️
I have to say as someone who’s been in sales for 11 years, this is so satisfying. So many one liners I wish I could say to dumbass and rude comments. In my early sales years, I was so sensitive to offending people. But some of the things people say to you, I burst out laughing in response.
Im ngl there have been times that i have had to deal with customer service as a customer and i am PISSED off at the company. You know who I do not take it out on? The poor person who is just trying to help me. Being a respectful adult is not hard.
Customer Service Purge Day
❤
Where was this for me ten years ago in college working 😂
Veronica is my hero!!!!!
Omg. I don't laugh much.... That was hilarious!
Veronika is my spirit animal ❤
Veronica rocks. I adore her ❤
This is.... SOOOOO therapeutic lol
😂😂 Veronica is just savage.
My mother is a wonderful person but she gets into it, with customer service, because she won’t stand up to my dad. This is also why I’ve dealt with her wrath, many times. She wants to tell them long ass stories and engage them in arguments, so bad. It’s insane.
I wish I can have a customer service purge day!!! I will definitely be a veronica
EXCELLENT !!!!!!!
Man, i wish there was a real customer service purge day...lol😂😂
Please can we have more of this content!❤
This was hilarious!!!😂😂😂
Veronica is my alter ego😂😂😂 "somebody really hurt you bad...!!! Whew!!!
😮 Customer PURGE DAY!
I'm loving Veronica. She's my kind of gal😊
I want customer purge day so badly
"Rediculous" there's that word again. 😅😅😅😅
It’s just funny 😂😂
I love Veronica.
I'M CRYING INSIDE WITH CSR UNDERSTANDING! 😭😍
I’ve dealt with clients that would take their anger out on other people and I would tell them if they are going to be rude I would have to disconnect
Haws, I hated my Cs job. Not for the callers, the freaking upper management who expected us to deal with bank debts eg someone's unpaid mortgage in 2 minutes 40 seconds, and typing up the detailed notes asap before taking the next call. A big bank in Australia. Awful.
Not too much different in USA. Just don’t go to the bathroom outside of scheduled breaks or the company will crumble in those 5 minutes! Not cause some idiot called YOU and didn’t have their info, didn’t want to do security questions but wanted to give 10 minutes of insults and useless info😂
Commonwealth?
Veronica is shrewd!!!!! With good right!!!!!!
2:35 💯
As she repeats herself 3 times! ha ha ha
😂
Omg I WISH THIS WAS A REAL THING LOL
This was such rich material. Sending a list of therapist you can vouch for is gold!
Incredibly rude and annoying when THEY call YOU, but have other conversations going on, yelling at kids, or TV/radio blasting… then keep asking YOU to repeat. What if I called YOU and did all that?!
I am very respectful to customer service because they are just doing their job. I dont like when they apologize when there is a problem. I always say, you dont have to apologize it wasnt your fault. I always get help when i need it , because i call for help. They help me.
The person who wrote this skit obviously does/have not dealt with customer service because mine definitely asks for the last four digits of card!
I’m actually with the customer on this one. If I have an account with you, you have the entire number on file (that’s how you charge me), so just confirming the first or last four digits should suffice to confirm my identity
Some companies don't retain the information on file. @@josebeteta8283
@@josebeteta8283NO. It's called DUE DILIGENCE! If you don't have the information requested you don't get service period, end of story.
@@josebeteta8283 Not every company keeps the card info on file. Some legally cannot, in fact
Love- my man, you need one.
Veronika DGAF, 🥰
Love it ❤
I’d do call centers again if this were a real thing.
If someone makes an HONEST mistake you are NOT rude to them!
THAT is common sense.
I love these videos Veronica always says what everyone who works with dumbass customers and managers want to say
I really like Veronika
I can only dream of just being a tiny percentage like her!!@😮
Whoever Veronica is...she is my hero
Lol this is hilarious
This is hilarious, but i do just have to say i worked at a call center where we asked for just the last 4 digits to confirm access to an account. Of course if it was a brand new account or they wanted to change the payment info, then obviously yeah, we need the full thing. Still love the skit though! As always, brilliant writing and delivery!
Listen, I worked customer service for years. I didn’t play no games. I kept it professional but took control, while providing great service.
She would make a great ceo 😂😂😂😂😂
Oh Hell Ya V. I hope you ate your Wheaties this morning...because I don't pause...open up your Coach Bag so I can get paid.
Love ya videos as a past office IT guy. But naaaa..
You have however gave me great laughs tonight so there is that.
Unfortunately, these days all customer service calls sound just like this.
If I could do Customer service that way, I would keep doing it.
IS THIS A REAL THING!?!?!?!? I MUST KNOW!! This should be a federal mandate....
Least self-aware person in the world.
In her dreams!
I am laughing so hard
❤❤❤❤❤❤❤❤
This day is Veronica's therapy 🙌🏾
Veronica is unhinged hahahahahaha
I KNEW he would say he didn’t have a therapist 😂
Oh happy day.😋
You too!!
I wish this was thing when I used to work retail.
This and pre-customer service should be a thing.
I want to know why I hear chickens in the background when I call customer service...🤣. Ps, I love every one of these shorts and made my own playlist to laugh on them daily and share with friends and family.
😁
I couldn't do this job... I have to work around a dozen disabilities just to make a phone call I can understand on my end. It drives me up the wall when my mom is talking and the town decides her street is the best for drag racing...
I just... I couldn't do it. Props to those who can.