Indoor grill | How to clean (Ninja® Foodi™ Grill)
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- Опубликовано: 16 ноя 2024
- Cleaning the Ninja® Foodi™ Indoor Grill is a breeze. To clean the exterior, simply wipe it down with a damp cloth. The splatter shield can be soaked in boiling water or placed in the dishwasher. While the nonstick-coated grill grate, air fry basket, and cooking pot can be easily washed by hand with warm soapy water or washed in the dishwasher. Don't forget to subscribe.
This unit is a small oven. The only way I found to clean the screen, grill parts to apply heavy duty oven cleaner spray. After 10-15 minutes, rub with a paper towel and see how much grease will come off. It is useless to wash these parts in the dish washer. You can wash it and apply the oven cleaner spray afterwards and see a lot of grease will still come off. The appliance is great but difficult to clean.
I have had this grill for 2 years now.. I like it ; it does grilling; but the ONE MAJOR problem with this grill is the nasty CLEANING of the appliance: they give you the little scrub brush and it works for the grill itself and the pan and that is it; the brush does not really clean the splatter shield - I have to use SOS pad now - but becareful of the micro steel fibres that could leave residue in between cracks.. THE WORSE cleaning of the machine is the upper fan area; YOU CANNOT clean UP there !!!! I have used steel wool pad or somekind of steel toothbrush that I bought at Home deposit or Canadian tire, or Lowes store...... The top part of the fan area builds up grease and it needs to unscrew the top part of and then dismantle it apart. I may have to do that now.... Ninja emailed me back to not do that as it would void the warranty - well.. its been 2 years now.. so no warranty is available... I am at a point now to recycle this ninja grill and look for a new grill because of the impossibility of cleaning that upper fan area; Ninja stupidly not creating any way of dismantling the top fan area to in order to properly clean it---- THAT IS MY BIGGEST DISAPPOINTMENT OF THIS NINJA GRILL APPLIANCE !!!!! ; i MAY LOOK FOR NINJA EXL GRILL..... (WIDER) BUT i DONT THINK YOU CAN CLEAN UPPER PART AS WELL..- SAME PROBLEM ..
Interesting to know we just now unboxed our Ninja Foodi we'll keep an eye on that upper fan area. Thanks for your input it's much appreciated from the consumer side.
We are truly sorry to hear about your experience, Manjeet. To best assist you with this, please reach out to our phone support at 866-826-6941, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
I received & used it last night for the first time and have spent all of today trying to figure out how to clean that upper area near the fan. I didn’t realize this would be a problem. The customer support line is closed due to New Years Day but I am definitely going to inquire about this… if this is just after one use, I can’t imagine how it will look after some regular use.
@@almarybenitez8863 ..yup... I still have the grill....and unfortunately...everything you cook, grill, roast...in the ninja grill...cakes, deposits more and more grease in the upper fan area...and my friend has one ..and he managed to clean it by unscrewing the entire fan convection upper chamber and cleaned it...problems: it was very difficult to piece it back together and use it again.....I believe the ninja grill company wants you to buy a new one all the time...very similar to disposable items (cell phones, TV, other electronics etc and including home appliances)
I suspect that you have used yours without the spatter shield in place several times for it to become so messy.
I have had my until for 2.5 years. It gets a lot of use. I ALWAYS have the spatter shield in place when cooking anything. And
I wash all the removable components in the dish washer. after every use. Although there is a light staining in the fan area, it
is not really that soiled after such a long period of use.
I love my Foodie Grill and use it almost daily, but it’s a huge pain to clean. I usually soak in in Dawn Powerwash for a few minutes then scrub off what comes off easily, then I soak it in soapy water for a few hours and lightly scrub it again, then I put it through the dishwasher. Once I remove it from the dishwasher, it still has crusty food stuck to it, so then I repeat the process of soaking it in Dawn Powerwash and scrubbing it for probably 5-10 minutes again, at which point it’s usually clean. Definitely the hardest thing to clean out all kitchen appliances I’ve used. Maybe I’ll try boiling water and then pouring it in and letting it soak in that. Ideally I would eliminate the need for post-dishwasher cleaning. I’m talking about the actual grill part itself. Never had too much issue cleaning the holder part or the air fryer basket.
We are always working to improve our units, and we truly appreciate your feedback. We will forward your feedback along to our development team for you, so it can be reviewed when we make adjustments to our products.
This video is supposed to be how to clean your Ninja but totally fails to answer the numerous viewers question how to clean the inside of the lid. Trying to evade the questions by saying contact us privately is bloody useless . Time Ninja answered what everyone wants to know is how to clean it on this machine and the others in their ranges. I love my machines but have a feeling that this is a design fault and Ninja technical team should come 'clean' and tell us how to clean their machines especially from a health and safety point of view.
@solve8 thanks for reaching out, and we're sorry the video didn't specify the hood maintenance. To clean the hood, it's recommended to wipe it down after each use with a damp cloth.
@@NinjaKitchenUS I cannot find that in the instructions anywhere. Is this supposed to be assumed?
Totally useless. Everyone know it's the inside of the lid that is so difficult.
Thank you for reaching out! We're sorry to hear this video did not help you, and we'd like to let you know that only the splatter shield is removable from the lid. Thank you for understanding.
The inside of the lid is so hard to clean I have the ninja xl grill airfryer max pro
@@Davetherottweiler2023 barkeepers friend works really well and spraying the filter with easy off and soak overnight.
Why don’t you show us how to put the screen back in?! I would never buy another of these, both times we removed the screen we had a hard time putting it back.
@@alanm3871Really? Are putting it in backwards with the 2 silver prong things facing up when its supposed facing down.. Bc I have no problem taken mine out & putting it back in. I slide the bottom in its grove & push up.
Can you clean the heating element?
No😮😮😮😮😮 never put chemicals on electric ⚡⚡⚡. Turn off and unplug any devices. Vinegar and water micro rag.
Love this fryer, but having trouble cleaning around the heat coil and the areas the splatter shield doesn’t cover. It’s a really Trickie area, I wish the splatter shied covered the whole roof of the grill. What is the best way to clean this part of the appliance?
Thank you for your feedback on the design of the splatter shield, Richard. We're sorry to hear you're experiencing an issue with cleaning the unit. To assist you with this further, please reach out to our phone support (800-365-0135) or chat team (spr.ly/6055MSQnh, click the green chat button in bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
@@NinjaKitchenUS can’t u just tell us on here? I need to know how to get the grease off the inside of the lid. Dish soap won’t cut it.
@@shannondaisy71
maybe one of those small steam cleaners and using a rag to catch it. Just be careful of the hot water. But I would make sure you don't get it on the heating element
How do you clean the inside lid after the screen is removed ?
Thank you appreciate the info
We can certainly assist you with this. After removing the screen, wipe the inside of the lid with a damp cloth. Then allow it to air dry. If you're still experiencing an issue, please reach out to our phone support (800-365-0135) or chat team (spr.ly/6059Orupv, click the green chat button in bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
This is key, because it will start to stink up you entire kitchen!!!!
Do you remove the grease collector to get it clean?
How do I get the splattered BBQ sauce from the inside? The splatter shield does not block it from the coil housing or coils. Plain soap and water does not clean it off. I have the Ninja Foods Smart XL GRILL.
What we recomend to clean the main unit is to use a damp cloth and wipe it down.
@@NinjaKitchenUS I also have the ninja foodi Smart XL Grill (6 in 1) and I have the same problem. How do you get the area around the splatter screen clean? Nothing I have used seems to work. THis model's upper lid is different from the 5 in 1 which has the splatter screen covering all of it. I might just turn this one in and go for the 5 in 1
Thank you for asking, Marie. To best assist you with this can you please message us your model number.
I have no problem cleaning all accessories that come with the AG/IG300 but what I can not clean properly is the surface behind the heating element. I have sat for hour(s) painstakingly removing the built-up grease with a paper towel wrapped around my finger. And now, when my husband announces that he wants to cook with the Grill, the only thing I can think of it the mess I'll have to clean . And I'm like some of the others on this forum who are suspicious about SharkNinja not wanting to publish some of their responses to questions on cleaning.
Hi there. We're sorry to hear that you're having trouble cleaning the hood of your Ninja AG300. We'd recommend using a cotton swab, or a small soft brush that fit in the hood to remove stuck on grease.
How do u get burnt bbq sauce off the grill? I let it Soak in dishwashing liquid in the sink overnight and I still have stubborn burnt barbecue sauce on the grill and I can’t get it off. I try and try but it’s so stuck on there I don’t know what to do.I do not want to damage it, any suggestions? thank you
Hello Brenda. We are very sorry to hear about this. To assist you with this, we ask that you reach out to our phone support at 866-826-6941, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
if only I had found this months ago, when I bought my Foodie Grill/I put the splatter shield in wrong and it got all these black particles between the screens after cooking/nothing I did could remove them so, sadly I foolishly cooked without the splatter screen for many months now, almost daily. Will adding the splatter screen to boiling water in the basket remove these particles?
We are sorry to hear about this, Kat. We are happy to help you. Soaking the splatter shield overnight will help soften the baked-on grease. After soaking, use the cleaning brush to remove the grease from the stainless steel frame and front tabs. To deep clean the splatter shield, put it in a pot of water and boil it for 10 minutes. Then, rinse with room temperature water and allow to dry completely. Over time the splatter shield may discolor as grease burns onto it. This will not affect the performance of the splatter shield. If you have any other questions, please reach out to our phone support at 866-826-6941, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
What is the best way to clean air fry basket?
My ninja 5 in 1 g has gotton greasy on the outside. Can I set it in my sink and scrub with hit ,soapy ,vinegar and baking soda water . Being careful not to soak the whole thing
Have you found the answer to this?
Mine is now saying "add food". I read that my sensor has built up grease in the hinges. I can't seem to get it out. Several cleanings with Dawn & even oven cleaner.
I've tried to clean the splatter shield several times and even watched a video about using vinegar and baking soda and boiling water to get it looking brand new clean again. Haven't tried yet. I've tried the soaking it with dishwasher and scrubbing it but it's like the middle is still filthy. And when grilling smoke emits.
I think it's a bad design flaw. If you roast a chicken, the chicken touches it and gets food particles between the mesh. I'll try boiling water for 10 mins, bit so far I've tried everything. And dish washer. Might throw soap power in, to try and break it up. Despite her saying don't. Either that or throw away.
@@guppywibble3752
I use dawn power wash for the splatter shield. Spray it on both sides really good and let sit. Then scrub the the heck out of it with bgg the brush included. But be gentle. Seems to do ok fo me. I did after my last comments purchase 4 new ones as back ups. Once your item is paid off the warranty is invalid so if you're having problems with machine itself and still paying for it, talk to them. I have 2 of them.
@@tammyfaloon9334 no good to anyone in the UK. But thanks. They don't sell Dawn here.
@@guppywibble3752 that’s crazy
@@DragoXArt why? You don't sell household brands there that we can get. I suppose I could use Fairy instead of Dawn, but I've already done that.
I clean after every use. Always use the splatter guard, yet the housing that holds the coil still gets greasy/dirty. I noticed yours is as well, but you did not mention on how to clean that. Is there another video you have addressing how to effectively clean that?
Hi Jolette, feel free to reach us via private message on Facebook, Twitter or Instagram to help you further.
Exactly, cleaning the pan, grill grate, and splatter guard is easy peasy, the lid with the fan/duct, NOT so much! Why wouldn't the engineer(s) design a way to disassemble the top assy and clean it properly? The fact that you want the OP to contact Ninja in a DM tells everyone, the answer is NOT what you want BROADCAST across the web for all to see...
I don't think the coils can be cleaned. We have had ours for several years, use it almost daily, so there is a lot of buildup. We will just replace the entire unit if it gets too dirty.
How do you clean the fan part? Behind the heat ring?
That is a great question, TwistedCupid! Can you please provide us with what model number you want the cleaning instructions for?
@@NinjaKitchenUS I'm not the original poster but have the same issue on an AG300 T5
there actually ISNT a ton of cleaning instruction. its SUPER basic. 1/2 page.
I got this for Christmas last year and have been using it just about every day! I love it. BUT I haven't been able to use the grill plate yet because every time I preheat it, it smells like melting plastic. Idk what to do :(
Hi Ashley! We’re so sorry to hear about your experience with us. Please send us a private message on one of our other social media platforms such as Instagram, Twitter or Facebook with the following details and our team would love to look into this for you and make sure everything is perfect on your end:
- Serial number
- Date code (4 Digit number stamped into the larger metal prong on the plug) spr.ly/6184JNa3n
- Phone number
- Email address
- Shipping address
- Date of purchase
- Where was it purchased?
Single dad here that doesn't know cleaning best practices all that well. You say a wet cloth on the surface and not harsh chemicals. Will a wet rag not just push the grease around the surface and not really "lift it"? I'm sure I'm wrong... but isnt there something "tough on grease" but gentle enough for the outside? Dad out :-)
Thank you for reaching out to Ninja, Lux! A hot wet cloth will lift the grease.
Where is the ninja grill sensor. My grill is stuck on "Add Food"..thank you
We're sorry to hear your Ninja Grill is stuck on Add Food! We can certainly assist you with this! Please private message your
- model number
- serial number
- 4 digit date code spr.ly/60593qAKS
- date of purchase
- where it was purchased
- phone number
- email address
None of this explains how to clean inside the hood or around the splatter screen area. Even in this video I can still see the stains when you removed your splatter screen. Grease is also getting trapped around the band area.
Hi Patricia, we appreciate your feedback and will certainly pass it along. You can try wiping them clean with a damp cloth.
Team i love the way that this product cooks my food. If I use an oil it would only be avocado oil. I am trying to eliminate all the smoke that is being generated inside my home by getting the build up grease that is spot dripping out of the vents. I've already tried wiping with dawn & vinegar. Any information that any reader can provide us greatly appreciated
@@NinjaKitchenUS This answer is not satisfactory to most of us.
After using my 5-in-1 indoor grill, I scrub the grill plate and the pan it sits in, using dishwater made with Dawn and a 3M sponge (green side). I then run them through the dishwasher with my daily dishwasher load. However, both the plate and pan have developed a rust-colored coating that looks like it's probably food or smoke build-up. It's been suggested on a FB page that the buildup could be from the canola spray I typically use before cooking most meats, but I'm not positive about that. Any suggestions on what to use to get rid of that coating?
Thank you for reaching out to Ninja Kitchen, Michael. We are sorry to know you are having difficulties cleaning your grill grate and cooking pot. We would like to assure you that this unit is an easy-to-use in all areas!
For future references, please know that to clean the main unit and control panel, you can wipe them with a damp cloth. Meanwhile, the cooking pot, grill grate, crisper basket, splatter shield, cleaning brush and any other included accessories are dishwasher safe.
If you would like to hand-wash; we kindly recommend using the cleaning brush to help wash the parts. Use the opposite end of the cleaning brush as a scraper to assist with releasing baked-on sauces or cheese. Then, air-dry or towel-dry all parts after hand-washing.
If you want to take a chance, you can try adding baking soda with the boiling water. It seems to agitate the grease. I haven't bought my ninja yet
both basket and grill stick now, almost impossible to use. I guess I'll have to buy replacements, especially the fry basket. I don't think the ceramic holds up to the high heat.
We're so sorry to hear you're experiencing an issue with the basket and grill sticking, Marcus! We would be more than happy to assist you. We would ask you to call our customer support at 855-520-7816. We're open Monday through Friday from 9 am - 9 pm EST and Saturday 9 am to 6 pm EST. Please have your model with you.
I thought I read somewhere in the instructions there is a grease trap to clean out after using oil with the air fryer, but now I can’t find it. Does this have a grease trap to clean out? And how would I do that/where is it? I only used a little oil once using the air fryer. Thanks.
Janel, not all of our products have a grease collector. To be positive, can you provide us your model number off your unit?
@@NinjaKitchenUS oh I see. My model I have is AG301 5 in 1 indoor electric countertop foodi grill, air fryer thanks!
Thank you for your response, Janel. The grease collector is near the bottom on the back of the product.
@@NinjaKitchenUS How do you remove it to clean it?
@@NinjaKitchenUS does the AG300C have a grease trap? I'm hoping not because I haven't cleaned mine if it does 😬😅
How do u empty the grease collector on ninja foodi AG301
Hello. That is a great question. There is no way to empty the grease trap. To clean it out, you will need to wipe it with a cloth.
My splatter shield will not go back in after i took it out to wash it. What am i doing wrong? I have followed all directions and i have not made any forcible attempts.
We're so sorry to hear your difficulty installing your splatter shield after cleaning it, Frank. We would be happy to help you wit this. We’d recommend that you refer to our self-help guide here to help troubleshoot the issue you’re experiencing: spr.ly/6053woJcz. If the steps are unsuccessful, please follow the directions provided at the end of the guide.
Thank you, I wanted to know which ones are safe to put in the dishwasher but the instruction was not clear and also, thank you for the tip about the splatter shield that it can be soaked in boiling water.
You're welcome, Hinata.
What do you use to clean the coil and around the coil?
Great question, Alberta! When the splatter shield is installed correctly, the coil should be clean. With this said, you can wipe out the interior of the lid with a damp cloth. Be sure to unplug the machine before cleaning.
@@NinjaKitchenUSYes, the coil is "clean" because it turns RED HOT like an archaic stovetop burner! The area around and above catches EVERYTHING else, all the smoke and its contents. If you don't have a useful answer, keep it to yourself. Thanks
What is the best way to get burned barbecue sauce off the grill grate after cooking chicken breasts on the foodi grill xl.? After a few times cooking these, the burned sauce becomes difficult to remove.
boil in water!
Looks like grease or oil is running down the inside back of the grill and on to the counter top. What is the cause of this problem and how can I fix this?
We're sorry to hear grease is getting on your countertop. To best assist you with this, please reach out to our phone support (800-365-0135) or chat team (spr.ly/6056MLX9A, click the green chat button in bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
Should u clean the rear vents? If so how?
Hey there, Ronald. You can wipe down the main unit/vents with a damp cloth.
Is there any cleaning or maintenance to be done on the grease collector? Model LG450CCO 15
Hello Shelley! To clean the grease collector we recommend wiping it down with a damp cloth.
Can I use a brush and what kind because the ridges are difficult to clean???
Thank you for reaching out to Ninja, Jill! We have a brush for cleaning your grill. The cleaning brush part number is 121KY300 and is currently 9.95 plus freight and taxes. To view this cleaning tool, please follow the link spr.ly/6053KHbAF.
Above the spatter screen is the heating element and behind the heating element is a fan that has a framework around it that directs air towards the fan. That fan and the frame get quite dirty with grease and smoke and I have to wonder if it’s attracting insects or bacteria and I would like to be able to clean it. The heating element has a screwed down support that has two Phillips screws holding it up. I am tempted to unscrew the support and manipulate the heating element so I could access the fan blades and frame, but of course, a company would never advise a consumer to attempt this because it is potentially dangerous and damaging to the components, especially the wires that power the heating element. So, if I were to attempt this, I would unplug the machine and be extremely careful with how I manipulate anything and being mindful about not doing this unless it was completely cool and to not splash any liquids up into any electrical wires or motors. I wish there was a cleanable and detachable shield between the spatter screen and the heating element.
We're sorry to hear the fan and the frame get quite dirty with grease and smoke! Please avoid removing any screws, as this would be considered tampering, and would void your warranty. We recommend using a warm damp cloth to clean the reachable areas. You can use Dawn Power wash if you find it easier. Please avoid using abrasive cleaning products.
Do we do anything with grease container in the back of this
Hi Mary, you can wipe the grease tray with a damp cloth. If you have any questions about the process please let us know.
Even you didn’t show how to clean 😂😂😂
Is baking soda ok to use on the ninja foodi appliances ( crisper basket, pot, grill, and splatter shield)?
Hello Hope! We do not recommend using baking soda. Feel free in sending us a private message on one of our social media platforms such as Instagram, Twitter, or Facebook with your model number, and from there, our team will be able to direct you on how to successfully clean your unit 🧼
@@NinjaKitchenUS Can I use dishwasher detergent?
Hello Hope, to clean the Ninja Foodi Grill, unplug the unit from the wall outlet before cleaning. To clean the main unit and the control panel, wipe them clean with a damp cloth. The cooking pot, grill grate, crisper basket, splatter shield, cleaning brush, and any other accessories can be washed in the dishwasher. If food residue is stuck on the grill grate or crisper basket, place them in a sink filled with warm, soapy water and allow to soak. Air-dry or towel-dry all parts after cleaning.
How do you access the grease collector
Hi there, thank you for reaching out to us. To access the grease tray. Please slide it out from the back.
Can I clean grill pan in water?
The nonstick-coated grill grate, air fry basket, and cooking pot can be washed by hand in soapy water.
I called the number to ask about cleaning behind the grill and the person said they only know about warranty stuff.
Hello Joan! We are more than happy to assist you with cleaning your grill, and behind it. To aid you with this please message us with your model number.
How do you clean the built up grease behind the splatter shield? And in the vents? I've tried hot water and it is just stuck. Now the Foodi is setting off the smoke alarm every time unless I turn my hood vent on maximum and open a window.
We are very sorry to hear about this, Hedy. To best assist you with this, please reach out to our phone support at 866-826-6941, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
@@NinjaKitchenUS number if in Britain/UK/England, please?
Can someone please call this stupid number they give out and tell us how to clean the lid? Geez
How do you clean the lid to the Ninja Grill
I have model BG550C0SG
Hello Phillip, thank you for the model number. To clean the Ninja Grill you would unplug the unit from the wall outlet before cleaning. To clean the main unit and the control panel, wipe them clean with a damp cloth.
Is cooking in an air fryer easier to clean? I don’t have a dishwasher so I’m looking for something quick and easy. Thanks
Yes, the air fryer parts are easy to hand wash.
Hello. I just wanted to know where is the best place to cook using the ninja airfryer and grill. In a wood or in a granite tiles? Thanks
If will work well no mater what surface you have it on. There is no best surface to use it on.
I have light grease by the coils there the splatter sheild covers how can I clean it
Thank you for reaching out to Ninja, Kimberly! Once the splatter shield has cooled completely, remove it by pushing the upper left tab toward the back of the hood. This will release the splatter shield, allowing you to remove it. Use a warm damp cloth to carefully clean the hood.
Have a lovely day!
WHY does the company say to NOT use oven cleaner on the removable screen? What does it do that the company does not like? I bought this thing to save time, not spend an hour boiling to clean. For Heaven's sake!
They tell you not to use oven cleaner on the splatter screen because it WORKS!!! When mine gets some grease build up I spray it good and let it sit on it for 15-20 minutes. Then I use the brush for the mesh and a scrubbing pad for the outer ring. Then you have to wash it good to get all the oven cleaner off it. I wash it by hand and run it through the dishwasher. It literally looks brand new afterwards!!
@@rondasnyder1477 omg thanks, you gotta be right! Mine will not come clean with their boiling water soap method...lol
How do you clean underneath the filter? Like where the heating spiral is and around it?
Hi Hody - To clean the main unit and the control panel, wipe them clean with a damp cloth. Air-dry or towel-dry all parts after cleaning.
@@NinjaKitchenUS I feel this does not answer the question. We all need to find out from you how we can clean the top of our appliances where the filter is and where the heat source is located.
@@NinjaKitchenUS This person did not ask about the "main unit and the control panel". The question was specifically "underneath the filter (splatter screen) as well as "where the heating spiral is and around it"~ as in, the inside of the upper lid & the heating element. Why is this question not being answered? Especially considering the fact that I have seen the same issue/question/frustration all over the internet from folks who have purchased this appliance. It seems as though this would have been considered during the development/design/testing process, as it is a serious problem with the Ninja products, as well as many other air fryers & indoor grills from other manufacturers. I have been trying to find one that actually IS designed in such a way as to not render the appliance 'disposable', yet I have not been successful. Please Ninja~ you folks are top of the line, and you would make a killing financially if this was remedied, plus have customers for life! Thank you for considering this feedback. Can you tell I really, REALLY want an air fryer/grill? One that does not end up frustrating me? I've only been shopping & researching customer reviews & feedback so far, and I'm extremely frustrated. =)
Litterally was trying to look for an answer as well. 2yrs later and having the same issue
@@dreaaguilar1023 I guess only screw it off, but have not done that yet myself
Will my splatter shield look like the one in the video even after cleaning it? Does it not wash clean completely?
Hello Lindsey. Over time the splatter shield may discolor as grease burns onto it. This will not affect the performance of the splatter shield.
@@NinjaKitchenUS
Will the ninja have cooking issues since you can never clean the burner under the the splatter shield itself.
Hello, thank you for the video. Question...my ninja grill worked great for the first month without setting the fire alarm off. Now when I cook in it the alarm goes off every time. I have it sitting next to the door now so I can open the door and put a fan near it to direct any smoke out the door and away from the fire alarm. I only use avacado oil and I love how it cooks my food. But how can I get it to stop setting off the alarm. I dont want to have to cook outside with it.
We are sorry to hear about this. To best assist you please private message us with your name, model number, phone number, serial number and email address. You can private message us at facebook.com/ninjakitchen.
I had the same issue and now my unit doesn't work
I took it apart to clean it...
@@NinjaKitchenUS I’m having the same issue too I use vegetable oil and open my front and back door and my 4 windows in the kitchen area. My alarm went off 8 times tonight, I got fed up and threw away the chicken I was cooking in it and had cereal for dinner. I’m going to try a using a fan but it’s annoying, shouldn’t have to do all these extra things
How do you clean the inside of the lid behind the splatter shield?
Hello Alma! To assist you with cleaning behind the splatter shield please reply to us with your model number.
I can't get the grease off the basket that gets baked on. Anybody figure that one out? We use ours daily for fries and stuff and it just gets wiped out in-between. So when I do it after a couple days it's hard to get off.
I use a soft (blue) scrubber, not the green as this will scratch the surface. I bought the dawn power wash & spay the containers they come sparkly clean. Also use it on both side of the splatter screen & use a dish brush perfect every time.. it will have some discoloration on the screen but it's clean
I haven’t tried this on the Foodie specifically, but I had an air fryer that got like that. I used a mixture of vinegar and baking soda and a lot of scrubbing to get it looking new again. It did all come off, but it took a lot of patience as I had to scrub it for probably 20-30 minutes. It had probably a year or two of buildup at that point.
can I boil water in the ninja grill?
We're sorry you would not be able to boil water in the Ninja Foodi Grill.
Wheres the sensor to clean? Mine is telling me to add food after i have.
We're so sorry to hear you're experiencing this issue, Cara! We can certainly help you. Please provide your model number.
@NinjaKitchenUS thank you! It says AG301. I use this everyday and I'm so upset it's not working. It preheats and says add food, but when I do it's not registering that I have so it won't count down and it turns itself off.
We’d recommend that you refer to the self-help guide here to help troubleshoot the issue you’re experiencing: spr.ly/6058Pe28A. If you need any further assistance after completing this troubleshooting, please reach back out to our customer service via phone at 1-800-798-7398 or chat here: spr.ly/6059Pe287. Once you're on the page, there will be a green 'chat with us bubble' on the bottom right hand corner of the page, and that will bring you to a live chat with an agent. They can then assist with the trouble shooting.
there is nothing new whatsoever on this video which is disappointing . I might also add I ONLY use olive oil in my 5 in 1 and have NEVER had a smoking problem no matter how high it was set to. I do love my NFG though
Does this model AG302 have a grease trap?
Thank you for asking, Michelle. The ag302 does have a grease collector on the back of the grill.
@@NinjaKitchenUS The manual doesn’t mention anything about this or how to clean it. Could you recommend how to go about cleaning it?
Hello Michelle. To clean the grease collector please wipe it down with a damp cloth.
I had a problem putting the splatter screen back on
We're sorry to hear that. Were you successful in the end?
Hi, which is fastest in cooking, Ninja grill or Ninja air fryer ?
We are happy to assist you with this. Neither is quicker than the other. The length of cook time is determined by what you are cooking in either unit.
what do you recommend to clean the area around the splatter shield?
Thank you for asking, Mike. We can most definitely answer this for you. To clean the debris screen we recomend to wash it in warm soapy water with the cleaning brush. You can also do a deep clean by putting the screen in a pot of water, boil it for 10 min, and once done you would rinse it in room temp water.
@@NinjaKitchenUS I think he means the area on the lid around the splatter shield. I was wondering the same
Blatantly ignored the question by playing dumb, smh.
@@chemxoxo2370 Exactly. They never seem to want to give us a direct answer to this question.
Is dawn ultra platinum ok to wash with?
That is what I have been using for one year and it works best.
@@alikaiulanimarinellizor8738 thanks for the info. Appreciate it
Some of us aren't boojie and have a dish washer
You can clean the grill accessories by hand as well! If food residue is stuck on the grill grate or crisper basket, place them in a sink filled with warm, soapy water and allow to soak.
I want someone.todo this for me on my home because i am disabled.
You did not show any cleaning in this video... ????? I got that grill and used it about five times... I could not get the lid clean and even cut myself on the sharp edges of the lid part. I put it away and have never used it. I would cook my steaks twice per day as I only eat steaks or other animal foods. Far too much work to clean that... I wasted my money on it...
Hi there! We are truly sorry to hear your experience, please reach us via DM on Facebook, Instagram or Twitter to further assist you.
So my food sticks to the grill…how do I fix this?
Thank you for reaching out to Ninja! We are sorry to hear food is sticking. To better assist you, please contact our customer support by dialing 1-877-646-5288. We are open Monday to Friday, 9:00am to 9:00pm ET, as well as Saturday from 9:00am to 6:00pm ET.
Please have your model with you when you call.
We look forward to hearing from you!
Although we love our foodie, with everything he has a major flaw. Which is next not being able to clean behind the splash screen. Which makes it a producer of smoke, odor and probably fire. Why fire? Burnt fat is deposited there that cannot be removed, that is the great Achilles heel of your product. Call for that detail to consumer service and they have no solution and if someone dismantles it to clean it voids the guarantee! A pity because without solving this I have to return my Ninja. Any plan to fix this problem? a and it is very common to have problems with the thermometer that is not covered by the guarantee and being in Canada the delivery takes 3 or 4 weeks it is in US dollars and it is not sent at the convenience of the client that is to a P.O. which results in fedex throwing the package at your door and getting it stolen, instead of meeting the customer's needs they complicate it. In short, many things to fix to make it a really good product. “close but no cigar”
😡
Hi there, we're so sorry to hear about your experience! We'd like to look into this further - can you please send us a PM over on our Facebook Page here spr.ly/6053z682h with your email address and phone number?
@@NinjaKitchenUS I do not have facebook
Hi if you send me your number and hours and name who to talk to that would be great. Thank you very much in advance.
That is not a problem. You can call our Customer Care at 1-866-826-6941 Mon - Fri 9am - 9pm ET | Sat. 9am - 6pm ET or you can go to spr.ly/6055z61n1, and then click the green Chat button in the bottom right corner, during business hours.
@@NinjaKitchenUS I wish Ninja folks would recognize how often their "solution" is to tell people to call or message them for instructions on how to clean behind and around the splatter screen. This is NOT a workable option - why isn't this information included in the instructions or posted by product # on their website? This is what keeps me from recommending to others or purchasing as gifts.
Please use a better mic.
I have seen people put water and dish soap in their (different type of) unti and just running it on air fry for about 3 minutes...........
Do not Buy there stuff been on hold for over an hour after they sent me the wrong part. And it’s clearly a call center from another country.
Olive Oil doesn't really have a low smoke point, it's fine to use in an air fryer from my experience. Just a matter of if you want that olive oil taste in your final dish.
grill is very sticky and grime
We are sorry to hear that your grill is sticky. To aid you regarding this please call us at 1-800-365-0135. We are open Monday through Friday 9:00AM to 9:00PM ET, and Saturday 9:00AM to 6:00PM ET.
Vegetable and canola oil are 🗑️ canola oil is car engine oil
when your grill look like that, I wouldn't take any cleaning advice from you. sorry
Do you remove the grease collector to get it clean?
Great question, Peggy! The grease goes through the grill grate into the inner pot, which is removable for cleaning.
How do you clean behind the shield?
We recommend remove the splatter shield for cleaning after every use. First allow the splatter shield to cool completely, then remove it by using your thumb to release the front clip by pushing the front clip upward, and using your other hand to pull one of the tabs toward you. This will release the splatter shield, allowing you to pull it out of the slot along the back of the hood. You can then wipe behind it.