How miscommunication happens (and how to avoid it) - Katherine Hampsten
HTML-код
- Опубликовано: 30 сен 2024
- Explore why miscommunication occurs so frequently, and how you can minimize frustration while expressing yourself better.
--
Have you ever talked with a friend about a problem, only to realize that he just doesn’t seem to grasp why the issue is so important to you? Have you ever presented an idea to a group, and it’s met with utter confusion? What’s going on here? Katherine Hampsten describes why miscommunication occurs so frequently, and how we can minimize frustration while expressing ourselves better.
Lesson by Katherine Hampsten, animation by Andrew Foerster.
Support Our Non-Profit Mission
----------------------------------------------
Support us on Patreon: bit.ly/TEDEdPat...
Check out our merch: bit.ly/TEDEDShop
----------------------------------------------
Connect With Us
----------------------------------------------
Sign up for our newsletter: bit.ly/TEDEdNew...
Follow us on Facebook: bit.ly/TEDEdFac...
Find us on Twitter: bit.ly/TEDEdTwi...
Peep us on Instagram: bit.ly/TEDEdIns...
----------------------------------------------
Keep Learning
----------------------------------------------
View full lesson: ed.ted.com/less...
Dig deeper with additional resources: ed.ted.com/les...
----------------------------------------------
i hate school
Y
understandable
Same
Same
Same
Anyone else here cuz of communications class?
Let's see if anyone misunderstands the meaning of this video. After all, they weren't able to provide feedback as the video was being developed.
+Physics Videos by Eugene Khutoryansky U wat m8? U wanna fight me? I'll reck u!
+Physics Videos by Eugene Khutoryansky There will always be people misunderstanding, even if they could have provided a lot of feedback. Anyone includes the 1-2% of the human population who are blessed with really interesting illnesses, even. Enough of a tangential approach will do the trick. ;)
+Physics Videos by Eugene Khutoryansky thank u, i forget my cow today.
+Physics Videos by Eugene Khutoryansky I like these vids, but the graphics are distracting and unnecessary. Plus, i think they could put out more often, if they put less time into the animation. just saying...
I didn't know you watched these :)
Any one from Brocamp ?
Yess wheni
@@akil8404okay CanI
Ys cani
@@akil8404okay CanI
How to avoid misscommunication
1. passive hearing and active listening are not the same
2. listen with your eyes, ears, and guts
3.take time to understand as you try to be understood
4. be aware of your own perceptional filters
thank you
OOP
Perceptional filters? Explain
Good
thank you brother
Whoever did the ADR and animations on this video is the real MVP. These little characters are hilarious.
The sound effects and art style in this video is so funny xD
Lol
A more fitting title for the video would have been "Why does miscommunication occur?"
Up until 3:18 there's nothing about "How to avoid miscommunication". That leaves only one minute of the video that is about the actual subject, and it's too condensed to actually say anything meaningful and useful.
+Goodguy001
you have just described RUclips :))
+Goodguy001 Well, in order to prevent miscommunication, you first have to realize why does it even occur in the first place, right?
+RoastedUnicorn Agree!
+RoastedUnicorn what if you where to buy a game with 24 hours content, but it had a tutorial 22 hours long.
+Goodguy001 Why should we avoid miscomunication without understanding what miscomunication is?
I understand 3/4 of the video is not about avoiding it but it is as easy as it was said. Just focus what other person says and you will (look like you) understand other people. That would be another reason why they added such big intro for that topic.
I swear that triangle was voiced by lumpy space princess.
totally!
HAHAHAHAHAHAH!!!!
@@alli.gattors1807 apes can speak but needed device a futuristic hologram commucation cyborg interface projector
that is why, silence is golden...
avoid unnecessary talking...
Well said
I have seen this video many times and still have issues communicating with people.
If silence is _gold,_
then knowing what to say and when to say it to a certain person is _platinum._
Introvert is golden
...and play while someone is talking to you, right?
Gorgeous graphic design. Kudos to Andrew Foerster.
Best way to avoid miscommunication is to speak with precision and clarity to people capable of comprehension.
people rely WAY too much on the actual words. there are not enough of them to really get a point across. it always seems to me that languages were put in place just to get us away from all our other senses and make us completely lost but have the false sense of understanding. its only getting worse the more people rely on text. scary days
Examples of miscommunicated people... people who disliked the video.
I think that conversations via text are even more prone to misunderstanding, thus mostly making the RUclips comment-section a war zone. Too bad.
Lady Bumta True. I think for text conversations one must master the ability to say the most in the fewest words. This is a huge downside of texts. I never really find myself able to express everything I have to say, especially when the conversation goes into the political, moral or philosophical side.
Lady Bumta Well, really, arguing on youtube comments is useless in general.
+Benjamin Wilde
To pacify this war zone emoticons are invented some time ago. Specifically for lazy folks or people with little writing skills. So some misunderstandings can be attenuated at least.
Yeah
What we have here, is a failure to communicate
+CTalk I love that movie!
+Khaled Alfaris The weather is great today!
That's from a movie?
I had only heard it in a GnR song.
+CTalk Some men you just can't reach ...
The animations on this video, plus the FX, are so great! I loved it!
0:27 No always, the idea might actually be stupid or the concern negligible.
The background noises, while humorous, are quite distracting. Good video though.
This happens a lot in discussions of TED videos.
*+Lorie Franceschi* Oh yeah!? So you think you're better than everyone else, huh? Racist!
+Adrian Ya! lower than a earthworm is what you are! hahahahahaha good one
+Lorie Franceschi you fat bitch get outta here.
(Joking)
You're all a bunch of soggy oreos that were left in the milk for too long! (not joking)
+Lorie Franceschi " Insults are bad, you stupid fly!"- Dumbguy Badspeler Noetaininsultier
I love this! So concise, yet informative. And the animations do a phenomenal job of exemplifying what the voice over is saying in a simple, complementary way! I love these videos. Thank you for the informative content!
Agreed.
I think it's also important to define our terms while we are talking about a certain subject to avoid miscommunication. If you talk and debate with a friend about freedom, you have a certain opinion about it and your friend have a different one, but you never seem to get along or to understand what the other means, the good questions to ask may be: what does freedom means to you? Do we have the same definition of it? Most of the time, our personal definitions may differ a bit, but it's enough to completely misunderstand the other. Defining words in the beginning of a conversation can save lots of time debating for nothing!
I think about this every day. I like to believe I have great understanding and communication skills to make sure what is being said is understood and spoken as clear as possible. I also do not let my biases get in the way of objectivity.
Not everyone is willing to listen. Some people's perception filters don't allow for alternative perspectives.
it sucks when those people are your family members.
Very true:(
Its time to get a shotgun son
How about no?
In a world bustling with voices and noise, the art of truly listening has become rare. Many of us listen but fail to genuinely hear, leading to widespread miscommunication. This barrier significantly hinders our collective ability to live in harmony. To bridge the gaps between us and foster understanding, it is essential to learn not just to listen, but to hear- to truly comprehend and appreciate others' perspectives. This lesson is vital for fostering a more connected and empathetic world.
Thank you for the video.
Very informative, actually misunderstanding can cause lot's of problem and not just problems but things that could have been a solution to things that we had always dreamt of or wished for.. so I have found it to be useful to say to people things like, I respectfully disagree or I respectfully decline this offer... that way they dont feel humilliated but at the same time you dont mess up the relationship,, bussiness partner or even a stranger.. I suppose not everybody would see that anyways , and that is understandable ..if that became the case.. it's best to just walk away from it or them
“I have noticed that nothing I have never said ever did me any harm.” - Calvin Coolidge
LOL! The joke at the end is a classic.
"I see" said the blind man, who picked up his hammer and saw.
Where?
Ladies...listen up. MISCOMMUNICATION. Say it direct. Not subtle hints .. ridiculous sayings. Just direct. That's main source of Alot of problems in the world
Dude the extra sounds disrupt what this dude is trying to say and this is supposed to be about why we have miscommunication?? SMH
There's a game my husband and I like to play between us. It's called "twist my words in the worst possible way". Honestly, it's amazing how easy it is to turn one thing (even if it's a direct statement) into something completely opposite.
P. S. We never take the twisted meanings seriously. This is not a way to turn arguments and it's a dirty trick that shouldn't be used by anyone. Ask questions before assuming is a golden rule.
The animation was really funny!
The problem is that you make an effort to understand others, but when others do the same, in the end it's you who suffers.
I love how this video is talking about communication and language, but the characters voices are just jumbled sounds XD
In the youtube comments section, Clay just gets seriously f**ked up.
We don't want miscommunication happening again!
thickkkkkkkk
YESSIR CHUNK
@@RazerXEditz fr
There is one big catch with this...... and it's the fact that being understood requires _all_ parties involved. Even if you follow all of these rules it doesn't matter if the person you're speaking to isn't alao following them.
So true. I was thinking the exact same thing!
The message communicated by this video is extremely simplistic and leaves out something very important in this day and age: (and even when it was posted 7 years ago) Online media literacy. Is it MAYBE possible that SOME of this post Covid polarization has something to do with the fact that it's all done online? So it's not just "beyond words" but beyond the platform, and you know almost nobody is going to ever meet in person to straighten anything out. Of course, the tendency to pay attention to ones own side and not seriously consider the perspective of the other to any significant extent doesn't help, neither do psychological/psychiatric issues either known or unknown/ignored/not understood. All these people convinced they know who the enemy is and some joe schmoe rando online is another one of them would be comical if it wasn't so sad and causing a ton of chaos in the world. This even happens to people who know each other in person, but the fact the problematic communications happen online is completely ignored and it's all about the person, and they never learn a single thing about the dynamics of the communication. Personal blame rather than exploring what went wrong in the process, always.
Miscommunication in a relationship usually ends it. I would know.
The scared bail laterally relax because employee intuitively thaw regarding a silky armadillo. mixed, shut font
One of the problems I have is people will just plain out refuse to look at your point of view. It's really annoying and adds to the rage.
Sorta like the Republicans and religious people do!
This is so interesting and taught me a lot but hell it did not do any good for my social anxiety.
I love the narrator! Everytime I click on a TedEd video, I also hope to hear his voice. And when I do, I can't help but smile:)
Most of the video portrays how we miscommunicate than how we stop doing so. I don't think this will solve the usual miscommunications that is inevitable in our daily lives, sometimes even listening with the "gut" may lead to "overthinking/misinterpretation". But I thumbed up for the adorable animation (the characters inside are really lovely)!
This video got me thinking...
(This is a weird hypothesis, and also very tangential in relation to the subject of the video, be warned)
*Are we at some critical limit of how complex can communication be? Is this the reason we've not yet been visited by aliens?*
It seems that the more complex communication is, and by proxy, societal structures, the more there is conflict surrounding it. Ants, bees and other insects communicate through clear signals, each one with very specific meanings (basically, the transmission model). They also each have a selected role in their group, there is very little room change after a position is consolidated. There is also harmony, at least until as I now. I have never read about ants fighting to acquire top hierarchical positions or anything of the sort.
On the other hand, mammals, especially primates (us), developed sophisticated, plastic, adaptable means of communication (transactional model?). While this means we can react appropriately to a more varied set of circumstances as a cohesive group, and much more information can be transmitted from one organism to another, it also seems to imply that more miscommunication, and ultimately conflict is bound to happen. Sophisticated communication allows for bigger and more organized groups, and for hierarchical positions to develop. However, watching how primates interact to each other as opposed to insects, it becomes quite clear that the plasticity of communication comes at the price of accuracy, and ultimately generates miscommunication, aggression and even maybe individualism. As communication gets more complex, it also seems that individuals get more... individual. After you get to know twins you can clearly tell them apart just through language, even if they look and sound exactly the same. Yet I doubt much differentiation is made by ants; they are all interchangeable to one another.
Following the clay analogy in the video, what if our type communication,, *language*, is at a level so malleable that if it gets any *more* malleable, creating a recognizable sculpture out of the piece of clay is impossible? What if the clay gets so soft and mushy that it can't hold a recognizable shape? In other words, are we humans at a critical limit of how plastic can language be? We have war after war, racial tensions, cultural misunderstanding... in sum, we really can't seem to comprehend one another, because our ways of communicating and organizing socially are *too* varied, too individualistic. Maybe it is simply impossible for any communication type to get any more complex than language without collapsing in on itself, making it impossible for individuals to understand one another, or transmit a coherent, decipherable message.
Going back to the aliens question, maybe we haven't been visited because no alien is more expressive than humans. Think about it, all great deeds of humanity depend on exchanging information, intelligence alone doesn't cut it. Culture, government, economy, science, *technology*... all these thing depend heavily on communication, besides intelligence. Some alien species may very well be more intelligent than us, but if we are in this hypothesized critical limit on communication complexity, this could mean that no alien life, however intelligent, can become organized enough for interstellar travel. Just like, at least at the moment, we don't seem to be capable of it.
This may very well a bit of a stretch, a severely ill-supported hypothesis. I just thought the idea was interesting.
+Leonardo Santos
Yes, this idea is interesting and fascinating. But at one point I disagree completely: I can´t imagine any form of alien life, that is intelligent and has not developed some method of communication. I think that both will go hand in hand. Intelligence necessitates complex communication and vice versa. And in the modern science-world words are more and more replaced by mathematics, number-correlations etc. and therefore complexity and misunderstanding is reduced.
*The Dunkin' Donuts Girl*
---I walk into Dunkin' Donuts...
*Me* : " do u have jelly donuts? "
*Clerk (girl)* : " No "
---but I see jelly donuts on the rack...
*Me* : " don't u have jelly donuts? "
*Her* : " No!!! "
*Me* : " but I see them right there, so give me a jelly donut "
*Her* : " the supervisor's not around "
*Me* : " what's that have to do with my jelly donut? Give me one of those donuts right there "
*Her* : " ok, we have glazed donuts, or strawberry donuts...what do u want? "
*Me* : " the damn jelly donut!!! "
---Then another store clerk picks up a jelly donut and gives it to me...
*Me* : " what your coworker just did is all I was asking you to do "
*Her* : " oh! ...u wanted a jelly donut...why didn't u just say so? "
*Me* : WHAT 😯😡!!!
*Me* : " Pay Attention girl !!! " 3:41
There's never any miscommunication in RUclips comments though...oh wait!
Stop your assessment. I don't want to talk to you anymore please send a Doctor in or another nurse in. The nurse was rude she has no idea how I feel. Jumped around from question to question. lack of note taking, unorganized, very cliche. Nurse needs to work on her people skills.
My life is FULL of misunderstanding. Every fckg day of my life... hanging out somewhere I haven't ever been is knowing I'll be misunderstanding something. I'm not even stupid, my QI was 138 a few years ago... This world just doesn't work with my logic, we all have different ones, making us forever alone (but that's another topic). I hate not understanding. Hate it. But it's now an habit...
+MacCrafty Sorry, I'm French and we say "quotient intellectuel" ^^
You will remain stupid until you've given up on the believe that "IQ" measures your intelligence.
This thread is so ironic it hurts.
+Neria have you tried listening to how others speak in general and picking up the phrasing? IQ is kind of an outdated way of measuring intelligence anyway.
+JudasCrusader I know, don't be so rude ! I was thinking some people would insult me of being stupid, I even can see comments like "you should be very stupid then". I really don't take it as a prove of intelligence, mostly bc I don't even have a real definition of it.
That`s a really bad triangle.He just hates the other shapes, except for the square :)
Thank you for the clay metaphor, i really liked it. Also, awesome animation!
Awesome ..... understood
If anyone is interested in further exploration of this topic (and clay), search and watch "Dimensions of Dialogue" by Jan Svankmajer (here on RUclips). Enjoy your dreams tonight.
this phenomena is disecated in Ludwig Wittgenstein's "Tractatus logicus-philosophicus". Worth the read
Well personally I won several public speaking competitions even in grade school I was valedictorian also then I worked in high end sales for 15 years most of that job requires clear communication skills but there are those who actively seek to distort what others say refuse to ask for clarification or fact check anything can't discern truth and will misunderstood or distort reality best not to speak to them if possible they will think things convoluted if it suits them and their stupidity or arrogance.
There is still no set curriculum for teaching English in the US nevermind other languages. Most younger people are apparently taught that definitions of words are up for interpretation. This only helps compound problems and perpetuates miscommunication among peers with comparable levels of education. Education is important here. Most people will obtain a more complete understanding of their language through educational means. This usually is through schools, but home schooling can be just as effective as long as an individual understands the fundamentals of their language they can shape a more complete knowledge of their language through accurate reading material, demonstrations of words and phrases used in sentences and interactions with other individuals who possess similar levels of knowledge in the same language.
The bottom line is if we can't stop interpreting language as a subjective means of communication then we can't possibly hope to quell misinterpretation in routine conversations with others.
I missunderstand all messages about subjectivity. Claims about objective reality is something that has a reference and that i can check. Once you claim something is subjective, it is irrelevant stuff.
잘못된 의사소통을 줄이기 위해 의사소통의 과정에서 일어나는 일에 대한 기본적인 이해를 해보는 의미있는 시간이 되었습니다. 내가 생각한것보다 의사소통이 복잡하다는것을 배웠습니다. 좋은 시간 감사합니다.
Super wise
Honestly, sometimes i think this channel understands me more than i understand myself.
Communication plays a critical role in business. That is why as much as in a business setting mitigating causes of miscommunication is a must because it could have a fatal blow especially if it is a decision to be executed for the company.
Key & peele did a really funny sketch on this type of situation with Tex message.
Except when you have ADHD and can’t recall specific words on the spot in conversation so you use a synonym so you don’t have to pause and try to wait for it to come back to your mind and it’s taken negatively by the other person because they associate a negative connotation with the word you used. When the word does not always imply fault, and doesn’t have a negative connotation in your understanding of the word. So they text everyone saying that you said something horrible about others because they assumed you meant someone was at fault and did something intentionally when you didn’t. And you get cussed out by a third party they had texted. Due to the fact that in the other persons mind it was interpreted differently AND there was a game of telephone telling the third party, further changing the meaning. And now you want to quit your job because everyone hates you over a misunderstanding.
Every single "conversation" in this video sounded like my windbag housemate, a dude who talks too damned much.
I really didn't like the animation and sound on this one. Too distracting.
So?
it's all about context. slow down & use your understanding of psychology and the world and don't forget to use nonviolent communication methods.
Don't listen just to show that you are listening. Counselling trainings teach students to paraphrase, and i have been through such session when i struggle with paraphrasing, finding different words just to paraphrase - it is like a parrot. Only paraphrase when something the other party says you don't quite get it so as to clarify what information you are receive is right. If it is loud and clear then just keep quiet and continue listening. Sometimes when someone tells me they have problems with other parties, and when you try to communicate and gather more information about the issue (just that action alone), you find that you run into difficulties in the communication process. For such cases, you can imagine the cause of the problem for that person, probably the person himself/ herself is the cause of the problem.
I realise that most of the characters in the video talk like Demoman.
whos teacher made you watch this :/
Mine
Good day, TED-Ed! Would you mind if I use this SUPERB video of yours? I will give you credits, for sure! THANK YOU AND HAVE A GREAT DAY!
That's why I have to disagree with that, for police work and other intellectual property and positive thinking against my work, regardless of violations or denial of rights, and lies from authorities to try to justify to associate with their system, which would be an international crime.
Not assuming that your perception is the objective truth isn't productive all the time though. Sometimes it simply is the objective truth. Conveying this with tact should be considered. Is it actually conducive to the conversation not to assume as objective truth a statement like, "a square is also a rectangle because it has four equal angles."
Well, the thing about squares is a foundational mathematical principal.
Well, truisms do exist. There is objective truth.
why is the blue triangle always so angry
I feel as if I am the only one who has actually gained useful knowledge from this video, for I have absolutely no skills in understanding others or sharing my thoughts to others trough words.
Every one in the world needs to learn this lesson. Miscommunication is the thing that hinders our ability to coexist. Back here in my country India many people need to learn this to understand each others' perspectives.If every body does so I think that religious hatred can be minimized.
absolutely... trying to be in the other persons shoes and the percieving the situation is the best way to avoid miscommunication.
Navnoor Singh I agree if everyone cared to listen we would live such a better life
Hello other students that have to watch this!
hello
what are the effects of miscomunication
Triangle dude needs some anger management therapy
I love your videos. You explain the stuff so well
A lot of people need to watch this. 😂 😂
😆 as i check the comment section, i really find the animation IS SOOOO AWESOME. as i type the comment, i wonder about "tense, aspect, and modality" 😆 as, of those both, i guess i sometimes rely on instinct, as well as gut feelin' 😆 all is well, as long as it ain't cost me money neither lawsuit. 😆
I imagine communication as devices. Each person has a different receiver of words. And as we throw out our words, each person process them differently
This video uses needlessly complex language. Streamline and simplify to increase understanding.
3:35 - Instructions unclear. How does one listen with your gut? Make intuitive assumptions?
+BallotBoxer
Yes, you are right. "Gut" means the mirror neurons in your brains here, which are responsible for your intuitive assumptions.
Every single person I have ever argued with NEEDS to watch this video.
"What do you mean I didn't let you say your side of the argument?! All I did was shut you up and say you're wrong!! >:("
Why does Triangle have to understand what Square means? Square is such a Square! Triangle is the only objective truth...
In the virtual world where the voice is lost to the keyboard, which looks are not higher but lower, people are reducing the ability of speaking and listening, as behind the screens are very easy to write without knowing sometimes the real reason or meaning of a word. In corporations is increasingly common.
It's one of the greatest frustrations of not being fully understood.
I'm very to the point unless the person is too prickly and volatile, then I find I'm walking on eggshells to avoid confrontation.
and also one has to pay attention to how the other person can be interpreting your message too. this is something that fails a lot, for example when a teacher doesn't understand what part of their explanation is that a student is not understanding or in twitter arguments where one can see both people are not understanding each other, and arguing points the other is obviously misunderstanding. one has to imagine what the other person could be interpreting too.
I nearly lost my life when I had a conversation with someone and he confused the point of my message.
This was very helpful in the party of a spokesperson, whether the receiver of the message could get it or not.✌️🤓
1. Reconocer la diferencia entre la escucha pasiva y activa
2. Escuchar con los ojos, los oídos y también con tu instinto ( la comunicación es más que solo palabras
3. Tomate tiempo para entender mientras los otros intentan comprenderte
4. Se consiente de tu propia subjetividad
I don't really understand the tip 2 - Listening with eyes ,ears and gut.What does it mean.Could you explain it to me.Thank you so much :D
+nguyen van Dung
eyes - see the body movements of the one whom you're talking to (body language accounts for more than half of the conversation)
ears - listen to the conversation
gut - gut feelings about what the other person is trying to say ...
+nguyen van Dung
Body language and facial expression will be understood by our brain´s mirror neurons. We FEEL more than hear, what the other means. (Therefore the emoticons for social media users.) Though some people -- with autism/Asperger´s syndrom - can´t interpret body language and have difficulies to socialize.
It's hard to focus on the narration because the animation and sounds are soo good. Im just watching them yell and throw balls at each other - the narrator might as well be the teacher from charley brown.
there is another problem of people not expressing their thoughts correctly in words to convey the appropriate meaning. how could we possibly help this?
so miscomunication is like browsing youtube..keep clicking the suggestion page to anything thats related to the video but a few hours later you went from this video to that weird part of youtube
*Dammit!* I don't care about the flaws in the structure of the lesson because the animation was so brilliant! It made me laugh. Especially the couch-potato at 3:18 and the ear at 3:32... I feel I can watch that ear whenever need a quick, silly laugh.
Kudos to the animation team! You guys are awesome :D
+Mak Shethiya I liked everything about this little vid! Yup! I agree the animation is awesome. ;^)))
4:09 The circle goes in the square hole! lol
Notes on Miscommunication Situations:
1. Misinterpreting Tone:
• Sometimes, tone of voice in text messages or emails can be misinterpreted, leading to confusion or unintended offense.
2. Assumptions:
• Assuming the other person understands your context or background can lead to gaps in communication, causing misunderstandings.
3. Language Barriers:
• Differences in language proficiency or use of jargon can create difficulties in fully understanding the message.
4. Incomplete Information:
• Providing or receiving incomplete information can result in tasks being done incorrectly or misaligned expectations.
5. Non-Verbal Cues:
• Misreading body language or facial expressions can lead to misunderstandings about someone’s feelings or intentions.
6. Distractions:
• Being distracted or not fully paying attention during a conversation can cause you to miss important details or instructions.
7. Overcomplicating Communication:
• Using overly complex language or explanations can confuse the other person, making the message unclear.
8. Different Communication Styles:
• Differences in communication styles, such as direct vs. indirect communication, can lead to misunderstandings about the message’s intent.
Reflecting on these situations can help identify areas for improvement in communication skills.
1. Miscommunication is happening by invisible environment alterations caused by others
2. Communication expertise is essential for understanding thoughts of others
3. Simplicity is the key for high end communication
I didn't realize the RUclips Comment Section was guest staring in this video!
fcsb e steaua