Want more videos like this? Check out my new channel: www.youtube.com/@bryancasella2.0/ 🖥 Main Website: tinyurl.com/casellawebsite 🌐 Discord Link: discord.gg/UtZMRH8BDa 📞 Schedule a FREE Strategy call: tinyurl.com/casellacalls ℹ Have questions about Real Broker? Let's Chat: calendly.com/bryancasella/realbrokerage
Great video I’ve been a stockbroker on Wall Street for 6 years and used to dial the phone until I lost sensation on my finger tips. cold calling is simple but not for everyone. When you first start you will be nervous but it’s like riding a bike you get better the more you do it. Just accept that rejection is a part of the game and learn to embrace it no matter how good you are over the phone you will still get hung up on, cursed out, rejected it’s just part of the game. Last advice and is probly the most important learn to not give a fuck lol know your rebuttals for every objection verbatim and say them with conviction and enthusiasm. Never sound like ur reading off a script excitement is what sells be aggressive and persistent don’t take no for an answer maybe the hard sell isn’t applicable to all sales jobs but where I come from it was buy or die. Hope this helps and g
I've been cold calling for 17 years, I've trained thousands of people and I got to say he's got some great tips. If you take anything away from this video it should be "stop doing what everybody else is doing", why do you think nearly all successful sales people are a little bit crazy? Because that helps them to be different. As some other people have mentioned I don't really like asking if they have time but I think it all depends on the product that you sell and how many phone calls you have to make to close a deal. In my business it's one phone call, no follow up calls to close the deal. Rather than asking if they have a minute, right after I tell them who i am and why I'm calling the first words out of my mouth are "hey, real quick... (insert reason for your call)...." And then throughout the call, I riddle it with things that show I understand his time is valuable. "Hey this is Chris with ( insert company name), you know, we're the guys who (insert what you do).... and DON'T WORRY IM NOT CALLING YOU TO/FOR (insert what everybody else does).... If you deliver that line correctly with a chuckle and a slight pause you will get a laugh 90% of the time, and the rest of the phone calls a breeze after that. At least three or four times throughout a two-four minute script I'm saying "real quick", "don't worry", "I'm almost done", "I know I'm yapping your ear off ", and one of my all-time favorites "don't hang up on me". lol. if you feel like there's a place in the pitch where people seem to always hang up on you, just say it "don't hang up on me" I also love what he said about hearing something in the background and not ignoring it… That's huge because only a weirdo would ignore something loud in the background you have to be normal otherwise you're just a robotic telemarketer but when there's an opportunity to talk about their dog, their family, their truck, you attack!!!
Thanks so much for the free value, I'm currently bootstrapping my agency and most of my overhead is for my fulfillment team, so i do all my sales and marketing. Appreciate your knowledge so so much. Thank you
These tips are spot on. I will add that you should only ask close ended questions when it is absolutely necessary. Asking questions like "Do you have a minute?" Offers them the opportunity to shut you down. I normally say "Hey I'm calling you because of ..... I hope I'm not disturbing" or " I hope this is a good time to speak. I have been trying to reach you because ...." The best pitch is the shortest one because it gives them the feeling that you are busy just like they are and it creates urgency because you are showing them that you don't have time for a 5 or 10 minutes pitch unless they are willing to listen. Otherwise your pitch should not be longer than 2 minutes.
To take the opener of a call to the next label is to ask for a specific amount of time, call out the elephant in the room and come across as different to other sales call. "Hey Brian, full transparency here, we have never spoken before, do you have 30/40 seconds I explain why I have decided to give you a call today?" I do about 50 - 100 cold calls a day and maybe 1 in a 100 object at that stage. It's gold.
Don't know that I have the balls to try that, but something in me says I really, really should. If someone started a call to me like that, I'm sure I'd say, "OK, go on then". I might add, "but it better be good". I generally give a reasonably polite reply that I'm not interested, put the phone time before they have a chance to respond to that, and get back on with whatever I was interrupted from almost as if it didn't happen.
What type of calls do you make? I make calls to financial advisors - their "gate keepers" are trained to screen me out. I always get hit back with a "is he expecting your call?" as to which I gotta slyly say "well, if he isn't, he should be".
@@Paintballguru92 A great phone sales trainer is Art Sobczak. He has great ideas on gatekeepers. You are not trying to get around them, they are your first sale on that call. They are trained to protect their boss' time. Anyway, I have used Art's techniques for a number of years. Just a tip!
@@arizonanative7409 I prefer to bypass them by being assumptive and cause enough confusion to get the call transferred. I hate the whole 'befriend the gatekeeper' approach. No matter how good your pitch is/how likeable you are a true gatekeeper won't let an unsolicited call through. Just try to sound like the person you're trying to get hold off and don't give much away so they just pass you through.
This was great, thanks, been searching for "adoration solo piano hymns sheet music" for a while now, and I think this has helped. Ever heard of - Qiymma Piyaden Blaster - (search on google ) ? Ive heard some awesome things about it and my brother in law got excellent results with it.
Perfect! I've been doing this for 20 years and now being asked to train new sales agents. They are trained with a script and after reviewing hundreds of calls, the first 30 seconds is what trips up most new sales agents the most. Great information, thanks Bryan.
I like the idea of just focusing on nailing the first 30 seconds. This seems way more manageable than worrying about the entire call going well and I'm certain a good intro will pave the way for a smooth conversation! Thanks for sharing Bryan.
Good video. I would add in attitude and energy. If you sound nervous or disinterested they will pick up on that. Be energetic, friendly, and dont second guess yourself. You're calling because you have value to offer them. Not to bother them.
Agree with that apart from the energy thing. If you're all wound up like the Duracel Bunny you'll sound like a sales person. Enthusiasm on a cold call makes you sound scary.
I mean it depends on who you’re speaking with, being upbeat with solution focused mindset is a must, but if you’re shooting high energy towards “Frank Doe” the 70 yr old retired vet who just woke up, he will hang up in your face, without a doubt. Mirroring sounds basic, but when you do it right, it’s magic. Even if it’s a “Low energy” mirror, you’re respecting their vibe, which gives you the ability to read your client, AND THAT, is what makes a great salesman.
I've been doing this for the past two days and I actually figured out some of these by myself rather quickly. I made a single deal in about 100 calls, tho, so there's ofc still a lot of learning to do.
I've also found that when you ask "how are you", some people will start telling a story about their personal problems. So it's best not to ask the question for that reason also.
I dunno. Being ‘sharky’ ain’t me. I’ve never been able to sell “by the numbers” but I’ve made quite a few good customers being a good guy. For real. Nope, I’ve never been able to keep up with the sharks, either, but after a while the customers know who to call when they need something. I’m ok with not being a millionaire I guess
Hey man just wanna say thanks for putting this together, in only 5 calls i got this strategy down and im amazed at how well it works! Ive set an appointment within five calls when it used to take at least 20-30! Great Advice! Thank you!
Great advice. People want to be treated the way they wish to be treated. If you can understand the different personalities you can adapt to helping all type of people.
Thank you Bryan for the tips! I recently got into cold calling and I'd be honest to say it's really demoralizing to build my confidence, to actually make people want to listen to what I have to say.
I could see this working in certain types of sales. There are some sales though where long term rapport with customers is of the utmost importance, and if you are tricking John and John's friends into thinking you are someone John knows, they might not appreciate that. I think your confidence is probably what is making the positive difference, here, not necessarily the tactics. You've got a great tonality that projects authority, but in a very non confrontational way. For the record, my largest sale was $5 million dollars per year (ongoing business).
I’m new on this and don’t even have the license yet but watching Bryan’s videos I feel I’m already a pro on this!!! Thank you Bryan for sharing your knowledge with us.
Hey man been watching your videos for a while now. I took your truth to make me realize I was never going to be successful with my attitude and how I carried myself everyday. Now I’m 96% of the way done with my pre-licensing course here in Florida and I started it July 6th. It’s the only thing I’ve been doing every single day pushing myself to get it done by my goal date which is today. So thank you!
Dude! I completely forgot about just saying "Hey Mike?" Instead of asking if this is...... And my sales have dropped man. I've been in this game since 2006 too. Also, I always told people.... "Dont ask them how they're doing, you're not calling them to ask how they're doing" You Dont realise how much this just helped me bro. Thank you!!!!
I'm brand new to calling and have implemented everything you just talked about on my own without guidance. They gave me a script, I threw that shit right out the window and just started calling with what felt natural for me. I get people to stay on the phone with me. He's right. Stop doing what everyone else is doing, these people KNOW the script. Be your own script. Use it as a guide, not a law.
Nice. I like phrasing it as ‘have I called you at a bad time?’ I find that 8/10 they respond ‘no’ - or at least, they react genuinely. ‘Great, well look, I’ll be super brief, I know you weren’t expecting my call. The reason I’m calling is...’
So important to ask “do you have a second?” It’s awkward to just dive into a sales pitch when you can hear they are distracted or rushed. Also, respectful!
Lindsay Johnson Open naturally, like you’ve known them for a long time. I don’t ask how is their day, or any platitudes. Go straight to the point. I’m not pushing anything, only sharing valuable information.
Ion Grigoras do you ever get the sense that they don’t have time and are feeling pressured or distracted? I’ve done hundreds of cold sales calls and found that if I didn’t ask if they had a quick second to chat, I often didn’t have their full attention. Of course, asking if they have time to chat isn’t an opening. That’s not what the video is saying either! The thing with, especially cold calls, is that everyone finds their own style and sales personality, wouldn’t you agree?
@@arpheliageorge8901 Unless I know people already, I just ignore things like that - ask directly "What can I do for you ?" assuming they just called you - I'm sure everyone know it's just a cliche and would rather save the breath of air anyway.
@@danielmendoza1831, It's really such a cliche, just something to get past before the real conversation. It's not like people expect or even want you to tell detailed how you feel. When I call a friend and say, "how are you", I do want to hear the whole story,..,. then it's not just a "polite" cliche.. I find rhetorical questions like that a bit offending and malplaced, in business call it's mostly insincere. When everybody use the same 3 words always - it takes the meaning away. I prefer people to be more real, and they can to specifics if they know me, or just be polite, it's not that hard. Knowing your customer; is not just having their data in your CRM, but understanding their position or "pain". But hey, we are all different.
This was great. Tip from my reading, "The reason I'm calling is to schedule an appointment. Do you have time on ?" The goal of cold calling is always to get an appointment.
“Hi how are you” just screams salesman, you’re so right Bryan. Get rid of that shit, people know you’re trying to get something out of them, so be different then the rest to get their attention!!
I don't agree about talking off "How are you","How are you doing today" or "How was your day?" because it is an open ended question and it get's the seller to speak. Now, depending on the response from that very short question, you would already have an impression of what type of person you're dealing with. After that, you will then know how to pitch in your reason for calling. This is just my thought as a Cold caller from the Philippines. Anyways, this video was posted 2018 and aside from that, everything was very helpful.
Very good advice... as a newbie in sales job want to be as knowledgeable as possible before going into a cold call.. research before and knock their socks off before you call. Prospect the call!!! That’s the biggest part. That will get them interested. Keep it short and to the point. That is all you need to get them hooked. Good luck everyone!!! Dm me if you have questions
There's also tonnes of research showing that closing tactics, particularly assumptive closes don't work well for large multifaceted sales. You might get the close on a small piece of business just to make you go away, but you could very well miss out on a much larger sale. Discovery questioning is about 80% of the battle.
Dude I completely butchered my call yesterday and it ended up being the biggest lead I've ever had. hopefully it goes well. But I'm laughing because I sounded like such an idiot because I got nervous for some reason. I guess because the guy was actually listening and not being combative. So it caught me off guard. Because the main attraction of what I was talking about didn't even make sense because I combined words together in a way that they didn't make sense. So yeah I thought he was going to be like this other prospect and tell me that I needed to get better at my job and figure out what the hell I'm talking about. Nope! He actually listened and gave me answers and stuff. Haha I felt like he was just being nice, like a teacher. But it ended up with a lead. I guess you just never know
@Malachis Grace I wonder who this was, and if they closed. I bet they didn't. I wonder if it got buried somewhere lol. I now have a script and dont scramble on my words.
This is a perfect example of being real wins over ‘tactics.’ The customer/cold-call prospect respected you in a human, relational, honest manner. And in spite of you being a little flubby out of the gate you say it turned out to be the biggest lead you’ve ever had. He probably would have politely dismissed you if you’d “hey, John, this is Steve” tactic-ed him because THAT’S disrespectful and shallow if you don’t actually know John. I guess I’m not going to be a millionaire. So maybe don’t listen to me.
@@SideEffectsmusic i also got a script to lead me thru my call center journey!!! Even tho for u you think u sounded funny or u didn't make sense, still it was the step that made u what u r now. Good luck!!
I've been stuck on cold calls. (Hang ups, not interested, not right now, gotta ask the wife etc) started my business January 2022 with no formal business schooling/training. Saw this video and thought "it can't hurt to try" I wrote out what Bryan said and called back that first company that rejected my business in January, Now they are one of my accounts and I will be making money with them for years. With practice I do believe this will be my new cold call technique!
The video or sound don't matter as much as the message delivered. These tips are golden and could help many people close more deals. No executive or business owner CEO wants to listen to a bunch of mumbo jumbo they want to get right to the point. What do you have, how will it help them, how will they improve their bottom line or their brand and what's it going to cost. That's it. If you don't hurry and get to those points without a big up front greeting.you will lose them. All businesses want to grow and improve. But a cold call must be efficient and the delivery professional and courteous. This is great info!!
This is good info! I do this as well but also in person i will try to match hand motions or gesture as well. I have made several sales with my thumbs in my pockets.
Pls, never ask closed questions like “do you have a minute?”. Don’t mirror per se, just always keep calm, confident and comforting, bcs emotions and energy levels tend to be contagious. Make them calm so they become open to listen.
I agree. I would never ask "do you have a minute?" I always ask if someone can help me because nobody wants to say that they can't do that. I would also always try to slow the conversation down from being frantic (which it often is when someone initially answers) to a normal pace. Using a person's first name in a familiar way does work - "Is Peter there please?" and so does using the gatekeeper's name once or twice only when you are talking to them - it makes you sound more human and friendly and they may remember you next time, especially if you say thank you Tina when they have helped you or are putting you through.
Bryan C and Loida V are absolute G.O.A.T.S!!🐐 truly a prime example of hard work & dedication for all new agents starting in real estate specially in California! keep up the good work guys, here at NHD Report Pro, we watch Loida & Bryan vids all the time❤ we love you guys!
1.Mirror and Match Copy their tone voice and volume as much as possible brings a sense of familiarity 2. Don't ask "how are you" ask "have you got a minute" instead 3. Tell them "I'm only gonna be a minute I've got a few questions" this applies to the first 20-30 second of the call
Great knowledge. I am trying it out right now. Currently, I am working a second job as a security guard consultant. I have made over 70 calls but not one bite.
Im a fresh graduate, and i got a job request for a call center on an online marketing, and i actually havent accepted yet so im trying to get much informations and tips for this type of job. Thank u for this video it really helped me
Planning to call a HVAC buisness owner tomorrow to try and get an apprentice position. I'll post here if it goes well, what your saying makes a lot of since. Its not nesecarilly a cold call cause he knows of me but i havnt't talked to him yet so I think this will work out.
whatsup bro! my name is Andy & i first cake across you to when u had ur green bmw i think it was a 335i lol but i remember u having a nice mod car & said u were in real estate. 2 years later i attend GCC to get my real estate license but as of right now i am trying to wholesale as i want cash right now :( wish me luck because i am tired of procrastinating & i am going to start DOING! keep up the good work Bryan!
My boss told me to ask people how they are doing I think I’m going to stop because I never have had it turn into anything good always adds some awkwardness to the first few seconds of the call
"Is now a bad time to talk?" has been my go to, gets you a "yes its a bad time." which is great because then you ask "When would a good time be?" and you get a next call setup. or you get "no, its a good time" and you keep talking
Thing is, I actually added in the how are you doing. I just don't give them a chance to reply. So I say how's it going is John there? Or I say John how's it going I'm calling about your business, man! for people that want to say how are you doing? I get it though. I think it's useful because it gives you a second to gauge the conversation and hear, are they rushing me? Are they polite? Are they loud? Do they sound like they're in a hurry? do they sound smart? Do they sound afraid or confused? It really gives us a second to gauge the conversation. But I understand not wanting to do that. Another person recommended saying John how have you been? Instead of how are you doing. I think it's a weird question for someone you don't know, but I get it.
Great tips but I completely disagree with "do you have a minute?" If you're cold calling, they don't recognize who you are; you're opening up an opportunity for them to say no. If they do say no, you're killing youre own call. And if you try to push through that you just put yourself in the same league as all the other bullshit cold calls that they get on a regular basis. Its much better in my experience to instead get RIGHT to the point. Hey (name) im calling in regards to [Whatever it is you want to talk about] to get right to the point I represent a company called...XYZ and we do XYZ. Then go from there. Get to the point, dont sound like Billy Mays on the phone and youll have much more success getting the time of day.
Respectfully disagree with the "have you got a minute?". The prospect at this stage will more often than not ask you why you are calling....as soon as you reveal or hint then it's a sales related call the client will then not have a minute and use your "have you got a minute" as an excuse to be busy and end the call.
That's great, however I don't think I have had trouble with the "how are you"...People need connection these days but I see where that could be a negative...hmmm.
Want more videos like this? Check out my new channel: www.youtube.com/@bryancasella2.0/
🖥 Main Website: tinyurl.com/casellawebsite
🌐 Discord Link: discord.gg/UtZMRH8BDa
📞 Schedule a FREE Strategy call: tinyurl.com/casellacalls
ℹ Have questions about Real Broker? Let's Chat: calendly.com/bryancasella/realbrokerage
Great video I’ve been a stockbroker on Wall Street for 6 years and used to dial the phone until I lost sensation on my finger tips. cold calling is simple but not for everyone. When you first start you will be nervous but it’s like riding a bike you get better the more you do it. Just accept that rejection is a part of the game and learn to embrace it no matter how good you are over the phone you will still get hung up on, cursed out, rejected it’s just part of the game. Last advice and is probly the most important learn to not give a fuck lol know your rebuttals for every objection verbatim and say them with conviction and enthusiasm. Never sound like ur reading off a script excitement is what sells be aggressive and persistent don’t take no for an answer maybe the hard sell isn’t applicable to all sales jobs but where I come from it was buy or die. Hope this helps and g
thank u bro
Thank bro how can i connect with you. Want to talk about cold calling
start a youtube channel
@@akashmandal6737 tryna be a scammer?
@@Wafrie01 Damn bro that's racist 💀
I've been cold calling for 17 years, I've trained thousands of people and I got to say he's got some great tips. If you take anything away from this video it should be "stop doing what everybody else is doing", why do you think nearly all successful sales people are a little bit crazy? Because that helps them to be different. As some other people have mentioned I don't really like asking if they have time but I think it all depends on the product that you sell and how many phone calls you have to make to close a deal. In my business it's one phone call, no follow up calls to close the deal.
Rather than asking if they have a minute, right after I tell them who i am and why I'm calling the first words out of my mouth are "hey, real quick... (insert reason for your call)...." And then throughout the call, I riddle it with things that show I understand his time is valuable.
"Hey this is Chris with ( insert company name), you know, we're the guys who (insert what you do).... and DON'T WORRY IM NOT CALLING YOU TO/FOR (insert what everybody else does).... If you deliver that line correctly with a chuckle and a slight pause you will get a laugh 90% of the time, and the rest of the phone calls a breeze after that.
At least three or four times throughout a two-four minute script I'm saying "real quick", "don't worry", "I'm almost done", "I know I'm yapping your ear off ", and one of my all-time favorites "don't hang up on me". lol. if you feel like there's a place in the pitch where people seem to always hang up on you, just say it "don't hang up on me"
I also love what he said about hearing something in the background and not ignoring it… That's huge because only a weirdo would ignore something loud in the background you have to be normal otherwise you're just a robotic telemarketer but when there's an opportunity to talk about their dog, their family, their truck, you attack!!!
amazing tips thanks for sharing
Solid, appreciate the comment a lot.
Thanks so much for the free value, I'm currently bootstrapping my agency and most of my overhead is for my fulfillment team, so i do all my sales and marketing. Appreciate your knowledge so so much. Thank you
This really helps to gain some more perspective as a newbie. Thanks! 😊
This is good.
To all the newbies out there, this guy is actually giving worthwhile advise
Are you he's mother by chance....?
I tried talking to agent the other day I kinda froze up after watching this video I know what I did wrong
Said newbie who never thought secretarian know all those tricks and if a person who calls dont know additional number of John this is shit lol)))
Only worthwhile advice here was to mirror your prospect
@Marcos X touchè
These tips are spot on. I will add that you should only ask close ended questions when it is absolutely necessary. Asking questions like "Do you have a minute?" Offers them the opportunity to shut you down. I normally say "Hey I'm calling you because of ..... I hope I'm not disturbing" or " I hope this is a good time to speak. I have been trying to reach you because ...." The best pitch is the shortest one because it gives them the feeling that you are busy just like they are and it creates urgency because you are showing them that you don't have time for a 5 or 10 minutes pitch unless they are willing to listen. Otherwise your pitch should not be longer than 2 minutes.
yes thats true if you ask for a mintute its a yer or no answer dont try to ask a yes or a no answer
This is exactly why I read the comments! This was better than the video . Lol short concise no opportunity to get shut down. #lethal!!
@@Vgk36 I said the same exact thing
Where do you make the intro of yourself and from what company, or do you not even do that and go straight to the reason why you're calling?
To take the opener of a call to the next label is to ask for a specific amount of time, call out the elephant in the room and come across as different to other sales call.
"Hey Brian, full transparency here, we have never spoken before, do you have 30/40 seconds I explain why I have decided to give you a call today?"
I do about 50 - 100 cold calls a day and maybe 1 in a 100 object at that stage. It's gold.
Thank you, I will try this ✌️
Don't know that I have the balls to try that, but something in me says I really, really should. If someone started a call to me like that, I'm sure I'd say, "OK, go on then". I might add, "but it better be good". I generally give a reasonably polite reply that I'm not interested, put the phone time before they have a chance to respond to that, and get back on with whatever I was interrupted from almost as if it didn't happen.
That "pass me to ______ it's ________" Is a killer. Thanks for the tip I really appreciate it.
What type of calls do you make? I make calls to financial advisors - their "gate keepers" are trained to screen me out. I always get hit back with a "is he expecting your call?" as to which I gotta slyly say "well, if he isn't, he should be".
@@Paintballguru92 What do they normally say back?
I do like it is really great one
@@Paintballguru92 A great phone sales trainer is Art Sobczak. He has great ideas on gatekeepers. You are not trying to get around them, they are your first sale on that call. They are trained to protect their boss' time. Anyway, I have used Art's techniques for a number of years. Just a tip!
@@arizonanative7409 I prefer to bypass them by being assumptive and cause enough confusion to get the call transferred. I hate the whole 'befriend the gatekeeper' approach. No matter how good your pitch is/how likeable you are a true gatekeeper won't let an unsolicited call through. Just try to sound like the person you're trying to get hold off and don't give much away so they just pass you through.
The idea of the green screen is to make it not green
HAHA so true, I was thinking WTF
This was great, thanks, been searching for "adoration solo piano hymns sheet music" for a while now, and I think this has helped. Ever heard of - Qiymma Piyaden Blaster - (search on google ) ? Ive heard some awesome things about it and my brother in law got excellent results with it.
🤣
Bingo!
Being different.
Perfect! I've been doing this for 20 years and now being asked to train new sales agents. They are trained with a script and after reviewing hundreds of calls, the first 30 seconds is what trips up most new sales agents the most. Great information, thanks Bryan.
I like the idea of just focusing on nailing the first 30 seconds. This seems way more manageable than worrying about the entire call going well and I'm certain a good intro will pave the way for a smooth conversation! Thanks for sharing Bryan.
Good video. I would add in attitude and energy. If you sound nervous or disinterested they will pick up on that. Be energetic, friendly, and dont second guess yourself. You're calling because you have value to offer them. Not to bother them.
Agree with that apart from the energy thing. If you're all wound up like the Duracel Bunny you'll sound like a sales person. Enthusiasm on a cold call makes you sound scary.
Important to sound genuine though.. don’t force a fake attitude or they’ll pick up on that too. Just like a fake smile.
Exactly so👍👍
@@AttitudeCharter I agree, being relaxed and confident is the way to go.
I mean it depends on who you’re speaking with, being upbeat with solution focused mindset is a must, but if you’re shooting high energy towards “Frank Doe” the 70 yr old retired vet who just woke up, he will hang up in your face, without a doubt. Mirroring sounds basic, but when you do it right, it’s magic. Even if it’s a “Low energy” mirror, you’re respecting their vibe, which gives you the ability to read your client, AND THAT, is what makes a great salesman.
I've been doing this for the past two days and I actually figured out some of these by myself rather quickly. I made a single deal in about 100 calls, tho, so there's ofc still a lot of learning to do.
That’s completely normal. 95% will be uninterested anyway, just try to up that percentage. You’re doing well by getting one
Remember pro baseball players bat .300 and go to the hall of fame!
I've also found that when you ask "how are you", some people will start telling a story about their personal problems. So it's best not to ask the question for that reason also.
That works best for me to build rapport etc..
Sport Syndicate true if you’re really empathetic then this is actually great
Anyone asks me this I know it's someone I don't know and it's a sales call, so I answer awkwardly to be a cock and make it funny for me.
I dunno. Being ‘sharky’ ain’t me. I’ve never been able to sell “by the numbers” but I’ve made quite a few good customers being a good guy. For real. Nope, I’ve never been able to keep up with the sharks, either, but after a while the customers know who to call when they need something.
I’m ok with not being a millionaire I guess
What should I say after I say hey Brian
Hey man just wanna say thanks for putting this together, in only 5 calls i got this strategy down and im amazed at how well it works! Ive set an appointment within five calls when it used to take at least 20-30! Great Advice! Thank you!
Got an interview for a telemarketing job today. Go onto RUclips for some guidance, and what do you know, I found my Uncle 😂
For real?
Loll
Really?
That's hilarious, even though it's likely not true! 😂😭
same, i got one today too
Great advice. People want to be treated the way they wish to be treated. If you can understand the different personalities you can adapt to helping all type of people.
Ive always worked face to face sales but recently started a business that requires cold calling and this is super spot on
Thank you Bryan for the tips! I recently got into cold calling and I'd be honest to say it's really demoralizing to build my confidence, to actually make people want to listen to what I have to say.
I could see this working in certain types of sales. There are some sales though where long term rapport with customers is of the utmost importance, and if you are tricking John and John's friends into thinking you are someone John knows, they might not appreciate that.
I think your confidence is probably what is making the positive difference, here, not necessarily the tactics. You've got a great tonality that projects authority, but in a very non confrontational way.
For the record, my largest sale was $5 million dollars per year (ongoing business).
I’m new on this and don’t even have the license yet but watching Bryan’s videos I feel I’m already a pro on this!!! Thank you Bryan for sharing your knowledge with us.
get on modern success!
Hey man been watching your videos for a while now. I took your truth to make me realize I was never going to be successful with my attitude and how I carried myself everyday. Now I’m 96% of the way done with my pre-licensing course here in Florida and I started it July 6th. It’s the only thing I’ve been doing every single day pushing myself to get it done by my goal date which is today. So thank you!
how the business?
Dude! I completely forgot about just saying "Hey Mike?" Instead of asking if this is...... And my sales have dropped man. I've been in this game since 2006 too.
Also, I always told people.... "Dont ask them how they're doing, you're not calling them to ask how they're doing"
You Dont realise how much this just helped me bro. Thank you!!!!
I just bombed my first call. These are pretty good tips
This video really helps a lot to the newbies who are doing a cold calling.
I'm brand new to calling and have implemented everything you just talked about on my own without guidance. They gave me a script, I threw that shit right out the window and just started calling with what felt natural for me. I get people to stay on the phone with me. He's right. Stop doing what everyone else is doing, these people KNOW the script. Be your own script. Use it as a guide, not a law.
Nice. I like phrasing it as ‘have I called you at a bad time?’ I find that 8/10 they respond ‘no’ - or at least, they react genuinely. ‘Great, well look, I’ll be super brief, I know you weren’t expecting my call. The reason I’m calling is...’
So important to ask “do you have a second?” It’s awkward to just dive into a sales pitch when you can hear they are distracted or rushed. Also, respectful!
Absolutely wrong! You ask that and they’ll hang up the phone, cause now you sound like a salesman.
Ion Grigoras how do you prefer to open up the convo without coming off as pushy?
Lindsay Johnson Open naturally, like you’ve known them for a long time. I don’t ask how is their day, or any platitudes. Go straight to the point. I’m not pushing anything, only sharing valuable information.
Ion Grigoras do you ever get the sense that they don’t have time and are feeling pressured or distracted? I’ve done hundreds of cold sales calls and found that if I didn’t ask if they had a quick second to chat, I often didn’t have their full attention. Of course, asking if they have time to chat isn’t an opening. That’s not what the video is saying either! The thing with, especially cold calls, is that everyone finds their own style and sales personality, wouldn’t you agree?
Lindsay Johnson Totally agree , yes.
Spot on, I hate those "how are you", it's so fake..
But what do you do in a cultural situation where getting right to it is considered rude?
@@arpheliageorge8901 Unless I know people already, I just ignore things like that - ask directly "What can I do for you ?" assuming they just called you - I'm sure everyone know it's just a cliche and would rather save the breath of air anyway.
true
its called building rapport. Its only fake if you want it to be fake.
@@danielmendoza1831, It's really such a cliche, just something to get past before the real conversation. It's not like people expect or even want you to tell detailed how you feel.
When I call a friend and say, "how are you", I do want to hear the whole story,..,. then it's not just a "polite" cliche.. I find rhetorical questions like that a bit offending and malplaced, in business call it's mostly insincere. When everybody use the same 3 words always - it takes the meaning away.
I prefer people to be more real, and they can to specifics if they know me, or just be polite, it's not that hard.
Knowing your customer; is not just having their data in your CRM, but understanding their position or "pain".
But hey, we are all different.
This was great. Tip from my reading, "The reason I'm calling is to schedule an appointment. Do you have time on ?" The goal of cold calling is always to get an appointment.
“Hi how are you” just screams salesman, you’re so right Bryan. Get rid of that shit, people know you’re trying to get something out of them, so be different then the rest to get their attention!!
Now how would you approach it.
this was PRICELESS. Simple things, but EXTREMELY important to pay attention to!!!
I like your straight to the point comment. It’s like were in math class. Why add in any words that don’t equal success.
Got into the cold calling today bruh, just stopped at the right shop. Much love man 💯❤️
This is really great advice. Pareto's law tips. This is easy to implement and makes a big difference in the outcomes of calls. Thank you!
I don't agree about talking off "How are you","How are you doing today" or "How was your day?" because it is an open ended question and it get's the seller to speak. Now, depending on the response from that very short question, you would already have an impression of what type of person you're dealing with. After that, you will then know how to pitch in your reason for calling. This is just my thought as a Cold caller from the Philippines. Anyways, this video was posted 2018 and aside from that, everything was very helpful.
Hey Chris, how would go about asking a company to outsource their services?
I hate when people ask how I’m doing on calls. I’m like ‘just get to the point, what is it that you want?!’ Great tip!
Very good advice... as a newbie in sales job want to be as knowledgeable as possible before going into a cold call.. research before and knock their socks off before you call. Prospect the call!!! That’s the biggest part. That will get them interested. Keep it short and to the point. That is all you need to get them hooked. Good luck everyone!!! Dm me if you have questions
There's also tonnes of research showing that closing tactics, particularly assumptive closes don't work well for large multifaceted sales. You might get the close on a small piece of business just to make you go away, but you could very well miss out on a much larger sale.
Discovery questioning is about 80% of the battle.
Dude I completely butchered my call yesterday and it ended up being the biggest lead I've ever had. hopefully it goes well. But I'm laughing because I sounded like such an idiot because I got nervous for some reason. I guess because the guy was actually listening and not being combative. So it caught me off guard. Because the main attraction of what I was talking about didn't even make sense because I combined words together in a way that they didn't make sense. So yeah I thought he was going to be like this other prospect and tell me that I needed to get better at my job and figure out what the hell I'm talking about. Nope! He actually listened and gave me answers and stuff. Haha I felt like he was just being nice, like a teacher. But it ended up with a lead. I guess you just never know
@Malachis Grace I wonder who this was, and if they closed. I bet they didn't. I wonder if it got buried somewhere lol. I now have a script and dont scramble on my words.
This is a perfect example of being real wins over ‘tactics.’ The customer/cold-call prospect respected you in a human, relational, honest manner. And in spite of you being a little flubby out of the gate you say it turned out to be the biggest lead you’ve ever had.
He probably would have politely dismissed you if you’d “hey, John, this is Steve” tactic-ed him because THAT’S disrespectful and shallow if you don’t actually know John.
I guess I’m not going to be a millionaire. So maybe don’t listen to me.
@@SideEffectsmusic i also got a script to lead me thru my call center journey!!!
Even tho for u you think u sounded funny or u didn't make sense, still it was the step that made u what u r now.
Good luck!!
Valuable tips man. I'm going to do what you said from Monday. I sell car loans via cold calling here in Accra, Ghana 🇬🇭
That second tip is SOOOOOO good I feel like you didn’t explain it enough! So good dude.
I've been stuck on cold calls. (Hang ups, not interested, not right now, gotta ask the wife etc) started my business January 2022 with no formal business schooling/training. Saw this video and thought "it can't hurt to try" I wrote out what Bryan said and called back that first company that rejected my business in January, Now they are one of my accounts and I will be making money with them for years. With practice I do believe this will be my new cold call technique!
Seems like Mirroring and Matching is a powerful NLP persuasive skill 👍🏼
The video or sound don't matter as much as the message delivered. These tips are golden and could help many people close more deals. No executive or business owner CEO wants to listen to a bunch of mumbo jumbo they want to get right to the point. What do you have, how will it help them, how will they improve their bottom line or their brand and what's it going to cost. That's it. If you don't hurry and get to those points without a big up front greeting.you will lose them. All businesses want to grow and improve. But a cold call must be efficient and the delivery professional and courteous. This is great info!!
This is good info! I do this as well but also in person i will try to match hand motions or gesture as well. I have made several sales with my thumbs in my pockets.
Pls, never ask closed questions like “do you have a minute?”. Don’t mirror per se, just always keep calm, confident and comforting, bcs emotions and energy levels tend to be contagious. Make them calm so they become open to listen.
I agree. I would never ask "do you have a minute?" I always ask if someone can help me because nobody wants to say that they can't do that. I would also always try to slow the conversation down from being frantic (which it often is when someone initially answers) to a normal pace. Using a person's first name in a familiar way does work - "Is Peter there please?" and so does using the gatekeeper's name once or twice only when you are talking to them - it makes you sound more human and friendly and they may remember you next time, especially if you say thank you Tina when they have helped you or are putting you through.
Hello, I’m a beginner and i get confused, i don’t know how to deal with it because people keep hanging up on me immediately
Bryan C and Loida V are absolute G.O.A.T.S!!🐐 truly a prime example of hard work & dedication for all new agents starting in real estate specially in California! keep up the good work guys, here at NHD Report Pro, we watch Loida & Bryan vids all the time❤ we love you guys!
1.Mirror and Match
Copy their tone voice and volume as much as possible brings a sense of familiarity
2. Don't ask "how are you" ask "have you got a minute" instead
3. Tell them "I'm only gonna be a minute I've got a few questions"
this applies to the first 20-30 second of the call
Thanks for sharing! I'm in outbound sales, but with the current situation, I'm having to quickly adjust to the phone.. this is gold.
Love the video! You're advice was super easy to understand, and for any beginners out there take it to heart!!
Make it quick is the worst thing to hear haha! Automatically sends me into anxiety mode.
Damn this helpt me alot, tomorrow second day in the sales😁💯
Tomorrow is mine too
Rawan Mahmoud keep it going bruhh📈 my first 40 Days are Amazing🙌🏾🙏🏾📈🔥
Tomorrow’s my third one. 😂
I’m really enjoying learning to sell and I thought I sucked at it.
Lord Lobo G 📈📈🙏🏾✨🔥
MarvinTBF how do you earn in a month
GREAT STUFF! Enjoying all of your helpful strategies.
Great knowledge. I am trying it out right now. Currently, I am working a second job as a security guard consultant. I have made over 70 calls but not one bite.
first time my papa start a new business on line . he did not know about business but you tube help him very much just like as your video
you're such a fine young man and SO informational, thank you for this and to everyone watching this HAPPY COLD CALLING! LETS DO THISSSS
Im a fresh graduate, and i got a job request for a call center on an online marketing, and i actually havent accepted yet so im trying to get much informations and tips for this type of job. Thank u for this video it really helped me
Planning to call a HVAC buisness owner tomorrow to try and get an apprentice position. I'll post here if it goes well, what your saying makes a lot of since. Its not nesecarilly a cold call cause he knows of me but i havnt't talked to him yet so I think this will work out.
whatsup bro! my name is Andy & i first cake across you to when u had ur green bmw i think it was a 335i lol but i remember u having a nice mod car & said u were in real estate. 2 years later i attend GCC to get my real estate license but as of right now i am trying to wholesale as i want cash right now :( wish me luck because i am tired of procrastinating & i am going to start DOING! keep up the good work Bryan!
that was good. sales were good today!
This is effective, i tried this and it really works!
My boss told me to ask people how they are doing I think I’m going to stop because I never have had it turn into anything good always adds some awkwardness to the first few seconds of the call
"Is now a bad time to talk?" has been my go to, gets you a "yes its a bad time." which is great because then you ask "When would a good time be?" and you get a next call setup. or you get "no, its a good time" and you keep talking
Thing is, I actually added in the how are you doing. I just don't give them a chance to reply. So I say how's it going is John there? Or I say John how's it going I'm calling about your business, man!
for people that want to say how are you doing? I get it though. I think it's useful because it gives you a second to gauge the conversation and hear, are they rushing me? Are they polite? Are they loud? Do they sound like they're in a hurry? do they sound smart? Do they sound afraid or confused? It really gives us a second to gauge the conversation. But I understand not wanting to do that.
Another person recommended saying John how have you been? Instead of how are you doing. I think it's a weird question for someone you don't know, but I get it.
You are amazing because whet you mention is really correct and highly acceptable
Good advice
Hears Airplane....looks up thinking its outside my house lol
Wow I’m gonna try this out! Great job man 👍🏼
GREAT VIDEO! We were talking about this the other day.
Great tips but I completely disagree with "do you have a minute?" If you're cold calling, they don't recognize who you are; you're opening up an opportunity for them to say no. If they do say no, you're killing youre own call. And if you try to push through that you just put yourself in the same league as all the other bullshit cold calls that they get on a regular basis. Its much better in my experience to instead get RIGHT to the point.
Hey (name) im calling in regards to [Whatever it is you want to talk about] to get right to the point I represent a company called...XYZ and we do XYZ. Then go from there. Get to the point, dont sound like Billy Mays on the phone and youll have much more success getting the time of day.
Fantastic video. My focus is on SMS campaings, but I always do cold calling.
Great video bro!! Thank you
tonality and energy all you need and find your own way of selling every person has a way you can not copy other people doesn't work find your own way.
SOLID advice!! thanks!
Thank you for the tips it does make a lot of sense and it is effective
Respectfully disagree with the "have you got a minute?". The prospect at this stage will more often than not ask you why you are calling....as soon as you reveal or hint then it's a sales related call the client will then not have a minute and use your "have you got a minute" as an excuse to be busy and end the call.
This is great stuff, You have to enjoy the game and adjusting daily and love the hunt.. The joy is found in the process.
Started a job today doing sales calls. Thanks 4 thebhelp
Love how your videos don’t get dislikes, BC THE BEAST
That's great, however I don't think I have had trouble with the "how are you"...People need connection these days but I see where that could be a negative...hmmm.
Thanks Bryan for your lots of information for all of us
That's a great content over here, folks!
Great style and brilliant advice. Thank you.
Thanks alot man...this is my 2nd day for calling and last day i only wasted on asking about how r u 😒
About to get Vulcan 7 and mojo triple line dialer this month. Cant wait to go ALL IN
Good idea
Love your channel! Love your work Bryan! Amazing videos! All the way from Pakistan! 🇵🇰
Suban Farrukh I'm out here in Texas, but a fellow Pakistani the same. Bryan's a beast
Zain Shaikh great to hear from you bro.. yeah Bryan's videos are really inspirational.
Pass the phone to John, this is Bryan
Oh thank you for good tips. I am gonna use it today 😊
I like the ideas. Nice video . Good information.
Very helpful, thank you!
Nice insights and valuable tips you have here Bryan!
Your suggestions' are amazing !!
Very interesting idea
Hi, thanks for sharing this very insightful tip. I am a newbie as a cold caller and literally this video is a great help. Hope I can make it!
Great video thank you! Should you leave a message for a cold call of no one picks up??
yes
These tips are aswome,good impression
I feel like I say this about all his videos but THIS IS GOLD! lmao
MS Fam
wow this is really good thank you
definitely not with the "how are you?" great tips!
I love your tips! so straight forward!