How To Speak Effectively On The Phone - English Lessons - Telephone Skills

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  • Опубликовано: 28 сен 2024

Комментарии • 310

  • @carriecrabbe7177
    @carriecrabbe7177 2 года назад +101

    Dan, I'm a high school teacher and I'm teaching HOW TO USE THE TELEPHONE!! Thank you for your video, I'm going to share this with my Business & Marketing classes!

  • @psychosodamealset7620
    @psychosodamealset7620 3 года назад +88

    I’ve been scared of phone calls ever since a sales person mocked my English over phone (I was 12 and was still learning English).
    This video was really helpful. Thank you!!

  • @Godisfirst21
    @Godisfirst21 2 года назад +15

    Why do you have this music on? Isn't it more important to focus on the words that are flowing, without this interruption?

  • @ngozilivinus7668
    @ngozilivinus7668 2 года назад +11

    Tip no 1 Call by ist name to catch there attention and build rapport
    Also repeat their names while conversing
    2; pay attention and listen closely not just speaking
    3, Ask questions with intent and be in control of the conversation by asking questions

  • @hotmessmomtv4117
    @hotmessmomtv4117 4 года назад +13

    I remember the old saying "we have two ears and only one mouth for a reason"- and talking on the phone in the mirror to make sure my smile is genuine tends to help the other person feel more comfortable.

    • @tonygombas491
      @tonygombas491 3 года назад +2

      Hey I like that talking on the phone in the mirror making sure you smile I’ll have to try that thanks for sharing

  • @brettwestley6897
    @brettwestley6897 4 года назад +5

    Dan, we have never met face to face, but after reading your books and watching your videos I consider you my mentor.

  • @Junkmailman70
    @Junkmailman70 Год назад +2

    Cold calls are hard enough, but this is so simple. Thanks !

  • @cord1110
    @cord1110 4 года назад +22

    Thank you Dan Lok! you've taught me so much in life!

  • @teenasagar97
    @teenasagar97 4 года назад +5

    Thanks for your video I got selected in a job interview where I Applied your techniques

  • @justashton255
    @justashton255 Год назад +1

    I suck at ending phone calls and confidence. All of these steps make me feel much better.

  • @thetriumphanthustler7001
    @thetriumphanthustler7001 4 года назад +5

    The first name concept is so true! Everytime i here my name my attention gets directed to the person saying it

  • @drewsson
    @drewsson 4 года назад +190

    Tip: If you want to be happier, healthier and have more energy in life. Define what motivates you to change, look at them every day and take action

    • @mellima4226
      @mellima4226 4 года назад +1

      Andreas Rydell - Vlogs & Self Development 👌🏼

    • @JesusOwns
      @JesusOwns 3 года назад

      Thank you! I highly appreciate this valuable information !

    • @lalchhuanawmajr7
      @lalchhuanawmajr7 2 года назад

      You don't always need motivation ,it's sorround you

    • @heather_ro
      @heather_ro 2 года назад

      Powerful thank you for this

    • @ehtishamkhan4184
      @ehtishamkhan4184 2 года назад

      unrelated!

  • @imanobabiyi
    @imanobabiyi 9 месяцев назад

    This video made me understand why I lost a sale through my first code calling. Thank you very much Dan.

  • @gangagrandaddy3604
    @gangagrandaddy3604 4 года назад +11

    Please remove back ground music it’s very much annoying, because of this reason views are less when compared to your other videos. Kindly include the subtitle too👍

  • @TarePradeepkumar
    @TarePradeepkumar 6 месяцев назад

    Iam working as a English Trainer and I thanks for making vedios on sales and marketing

  • @Je.rone_
    @Je.rone_ 4 года назад +5

    *I love learning languages, even my own native tongue*

  • @wildqueenA
    @wildqueenA 2 года назад +1

    Hi i just wanted to say that thanks for your videos i got the job that i wanted!!

  • @helpingyousmileagain1701
    @helpingyousmileagain1701 4 года назад +3

    Dan you are highly successful guy and I show that I respect you by my actions. Just wanted to let you know that I lose focus when you switch from one thing to another. First year teaching us something and then it goes to an ad so I completely lost everything you just said.

  • @linked2english346
    @linked2english346 4 года назад

    English is not your first language. I wonder what you could do if it was the case. You are wonderful man!

  • @manjuladineshkumara6652
    @manjuladineshkumara6652 2 года назад +5

    thank you you very much Mr. Dan . you are amazing mentor . your idea helped me lot when it comes to learning sales and marketing. thanks for sharing this kind of valuable content. lots love from Srilanka.......

  • @ManuelDelgadillo-zs2xf
    @ManuelDelgadillo-zs2xf Год назад

    Your videos are gold

  • @otaviond
    @otaviond 4 года назад +5

    Thanks! Great vídeo, i'm always learning with you!

  • @kankken1090
    @kankken1090 2 года назад +1

    Dan you are legit next level

  • @rossali6015
    @rossali6015 4 года назад +4

    Hi Dan. You're the best!
    Kindly provide tips as well on how to answer the job interview question on how to deal with a difficult person? This question always exist during a job interview. Thanks in advance 😊😊😊

  • @dragosgabrielbilcu2702
    @dragosgabrielbilcu2702 4 года назад +1

    Dan, let's say I'm already successful.You said that a person alone can't make it, and I belive in that.What if the people who are the best from that industry who would possibly mentor me, and would value me the most, have some bad habits like smoking, drinking sometimes, one night relationships or whatever.You said that a person becomes like their friends, or the people who spends the most time with.I'm still young, I have 19 years old.How should I handle this situations?Don't you think succes is dangerous sometimes, and can transform you in a way that you don't want to be?

  • @MrDeppenSepp
    @MrDeppenSepp 4 года назад +15

    Call people by their first Name: good luck in Germany 😂

    • @bogdanpysarenko6866
      @bogdanpysarenko6866 4 года назад +1

      Is it unnatural to use the first name when talking to Germans on the phone?

    • @tobo21m
      @tobo21m 4 года назад +4

      @@bogdanpysarenko6866 yeah haha. Because Germans are very formal people, they often see this as rude and feel like you don't respect them.

    • @albertom8834
      @albertom8834 4 года назад +1

      In Brazil it is perfectly normal to call people by their first name, even in moments of extreme formality. If you call someone by the last name, everyone will find you very strange.

    • @l2el3irtl4
      @l2el3irtl4 4 года назад +1

      Also in Japan !

    • @waschbar5394
      @waschbar5394 4 года назад

      Yeah he is right in Germany you cant do this

  • @psosa74
    @psosa74 4 года назад +7

    Great takes Sifu! Repeating prospect first name and asking questions with intent and listening! Thanks!

  • @Zenzdesign
    @Zenzdesign 4 года назад +21

    My friends call me the goat 🐐

  • @Bhaveshtorry
    @Bhaveshtorry 4 года назад +1

    this video is helpful for many, i recommend you guys to watch this

  • @MDRobiusSany
    @MDRobiusSany 4 года назад +2

    One day you will be rich with this skill . 😊

  • @ricardoheesbeen9565
    @ricardoheesbeen9565 4 года назад +2

    Thank you for this video sifu, it came right on time!

  • @lutfurrahman9120
    @lutfurrahman9120 4 года назад +1

    Hello sir! I'm a big fan of u for couple of months. And unfortunately I'm very week in English, and I truly believe that struggle can change my thinking, and I'm ready to struggle, pls sir suggest me, what is the right way, I'm shining

  • @Brazconj
    @Brazconj 3 года назад

    Thank You because my whole Business is on the phone

  • @abioyetosin2118
    @abioyetosin2118 4 года назад +1

    thanks Dan

  • @shaungorham5479
    @shaungorham5479 2 года назад

    Thanks, Nebraska.

  • @SmartHatif
    @SmartHatif 4 года назад +1

    Thanks

  • @ChrisMizo
    @ChrisMizo 4 года назад +2

    Communicate in *English* with natives, it's the best way to learn as English has a lot of social language

  • @freelancing6618
    @freelancing6618 3 года назад +3

    1. Use their first name
    2. Listen to them
    3. Ask a good question

  • @believeinyourself4457
    @believeinyourself4457 4 года назад +1

    I used to just hang up if they persisted in a direction that had nothing for me. In my family, oddly enough, usually we don't mention our names...I do use my nephews names, but that's about it. I agree, and I love a good story. If someone calls me I engage in conversation with the intent to be a blessing to the other person. I often succeed in this. Ain't it great?

  • @rindharyaojajo6207
    @rindharyaojajo6207 3 года назад

    Hey Locked you are the best and the smartest person.

  • @TrendingTopicSeries
    @TrendingTopicSeries 4 года назад +2

    Fantastic tips, I enjoyed this video 👍

  • @abrahammotivation8727
    @abrahammotivation8727 Год назад

    Yeah ☺️, Abraham, I love your videos

  • @emmanuelagyeman1277
    @emmanuelagyeman1277 4 года назад +3

    Thanks Dan for the insight. I have gotten enlightenment from your videos.

  • @Mohammed.1471
    @Mohammed.1471 4 года назад +1

    V lovve you a lot Dan...💯💯

  • @katidude338
    @katidude338 4 года назад +1

    Nice attitude overloaded

  • @rajhakke
    @rajhakke 4 года назад +1

    Thank you very helpful video

  • @nelbopeou408
    @nelbopeou408 4 года назад +1

    Wonderful video thanks

  • @nancy-ls2oj
    @nancy-ls2oj 3 года назад +1

    Brilliant!

  • @Aleinad7
    @Aleinad7 3 года назад +1

    4:59, is that Sushant ? ❤️

  • @chelbella6273
    @chelbella6273 3 года назад

    Definitely caught my attention when you shouted my name!

  • @khouloudslim7785
    @khouloudslim7785 3 года назад

    This is the first time I watch your video and I found it great
    But if you just make the music lower

  • @luqmanrahim2018
    @luqmanrahim2018 4 года назад +2

    Thanks for the great info, so in love with your channel 💯🙏🏻

  • @TarePradeepkumar
    @TarePradeepkumar 6 месяцев назад

    Words are like weapons and it should be use in the best possible way.

  • @sales-made-easy
    @sales-made-easy 3 года назад

    Definately experienced a difference when you use first name. I also, say, "we have never met".

  • @samthemarketer4061
    @samthemarketer4061 4 года назад +28

    Is this Mr lok?: No, sorry I'm not interested.
    Is this Sifu, Who changes 1000s of entrepreneurs life?:Yes,what's up?

  • @sitisalihahbintenordilah5638
    @sitisalihahbintenordilah5638 4 года назад

    Nice 3 techniques

  • @Let_draw340
    @Let_draw340 Год назад

    Hey Dan,
    Can i also call on their first name if i am very well younger than they are.Other than saying referring to them as sir or ma'am
    Pls i need to be sure of it

  • @chaiwon2667
    @chaiwon2667 Год назад

    I not so sure correct or not now timing. But my way is the person must remember what my conversation with him/her even cannot recognize the voice like one girl surpose answer, ask the assistant answer my call then 2nd time I call I again, the person I pick my call don't know what the hell I asking what call she not the person I talk yesterday even she are manager because I got no time repeat again pass to the person talk to me again. This my way make the call😁

  • @cosmicgrim1715
    @cosmicgrim1715 3 года назад

    Yes tip no.1 learned
    Hello is this John,John,John

  • @donjonreyjohn
    @donjonreyjohn 4 года назад

    What is the brand of his watch?

  • @VideoGamingPersona
    @VideoGamingPersona 4 года назад +2

    Me: Hello?
    Kerpal: hello, im Kerpal.
    Me: hangs up, knowing i dont have a dog.

  • @juliocesarsanchezrocha6669
    @juliocesarsanchezrocha6669 2 года назад +1

    The problem is when native people speak fast. I don't catch the main idea. In addition, I am really nervous. Although it is a big challenge. I would feel more than happy...elated...if I faced off this sort of conversations.

  • @Harshanaathuraliya17
    @Harshanaathuraliya17 7 месяцев назад

    Background music is high volume

  • @princeahiaba6657
    @princeahiaba6657 Год назад +2

    The first name rule doesn’t apply to every society especially Ghana. In Ghana, surnames are more revered than first names

    • @kutsbunny
      @kutsbunny 11 месяцев назад

      I agree, our culture is different, how about adding Mr. Mike instead of just saying Mike?

  • @gabrielbiniam7900
    @gabrielbiniam7900 3 года назад

    Good!

  • @AxiokersaSamothraki
    @AxiokersaSamothraki 4 года назад

    Pardon me but referring to an unknown person in his fist name, it is impolite˙ at least in my country, Greece. I also believe that this method may be the appropriate one for the USA but I do not think that it might work in Europe.

  • @humanaticfreelancing7692
    @humanaticfreelancing7692 4 года назад

    tip #3
    the most important one

  • @ShahryarSalmaan
    @ShahryarSalmaan 3 года назад

    Good video

  • @malvinrodriguez11
    @malvinrodriguez11 4 года назад

    The best 💪

  • @momtajulabp
    @momtajulabp 11 месяцев назад

    In Bangladesh we like to call by last name

  • @LGBBQ_XMax_Pro
    @LGBBQ_XMax_Pro Год назад +1

    Ima come back when we can communicate without a phone and laugh at him for saying that a phone is one of the most powerful ways of communication

  • @thirstytraveler6171
    @thirstytraveler6171 4 года назад

    Awesome

  • @yeslamsaeed4176
    @yeslamsaeed4176 4 года назад +1

    Call people by their first name*
    Listening is more important than talking**
    Ask questions with intent***

  • @blakcjesus5056
    @blakcjesus5056 Год назад

    super

  • @RonyMattar
    @RonyMattar 4 года назад

    But, won't the prospect consider it a disrespect for him or her without a Mr. Or Miss before their names?

  • @LifeOfMelissa
    @LifeOfMelissa 4 года назад

    Nice

  • @Sanaalikhanvlogs
    @Sanaalikhanvlogs 4 года назад +3

    👍👍

  • @secretheart779
    @secretheart779 Год назад

    Should I use Mr. Ms. + their names ?

  • @TheBullOfLewisham
    @TheBullOfLewisham 4 года назад

    Tuesday Twenty-Third of June Two Thousand And Twenty.
    11.17ante meridiemBST.
    "Good-morning Sir. How are you? I trust you are well."
    "What, wonderful tips 😊." "Your advice is, spot on." "I, will try, to utilize your wise words. Thank you ever so much."
    Yours With The Greatest Respect
    Mr Francesca Al Kray.
    Postscript: Thank you.
    862.

  • @learnpsychologywithpotpich2651
    @learnpsychologywithpotpich2651 4 года назад +1

    Hi idol

  • @marcoreus9174
    @marcoreus9174 4 года назад

    Sir Dan My age is 17 and I wish to become a millionaire in less than 10 years please give me some perfect advice please please please.

  • @Marine4life942
    @Marine4life942 4 года назад

    Last name

  • @knguruprasad5068
    @knguruprasad5068 2 года назад

    Communication in India 🇮🇳 with Indians.

  • @manamajalati123
    @manamajalati123 2 года назад

    Hello 🤓🤓🤓

  • @jay-arursal8997
    @jay-arursal8997 2 года назад

    "Use their first name"
    The name: Uvuvwevwevwe Onyetenyevwe Ugwemuhwem Osas

  • @pawandeep301
    @pawandeep301 Год назад

    please remove back ground music

  • @amnabadar251
    @amnabadar251 2 года назад

    Mr. lok i think you look very attractive

  • @samuelmoore1392
    @samuelmoore1392 4 года назад

    I have had the experience where a prospect on the phone noticed that i used his name every once and a while during the phone call and he, a salesman, said he thought it was a very good technique he had never come across

  • @seanchalmers7742
    @seanchalmers7742 4 года назад +1

    Dan I hate you're infomercial in the middle of your presentation. I get the idea of that but it comes on kind of assaulting, you first start getting us warmed up during the conversation and then just start getting into it and then Wham you are commercial about how did the rich stay rich. I mean obviously you get it man but damn just feel as bad taste since we cannot skip it and you're not even paying for a commercial add. Well that's enough of me ranting on. love your videos I Implement them in my sales process as a car salesman in which I would like to elevate myself from a car salesman into something else appreciate your knowledge.

  • @funjaiii1038
    @funjaiii1038 2 года назад

    I’m sucks at listening 😅😂😂😂

  • @SanjayTripathiGlobalSpeaker
    @SanjayTripathiGlobalSpeaker 4 года назад +80

    Food Is like thoughts.
    If you eat good food, you will have good health.
    If you give your mind good thoughts, you will have a good thinking mindset.

  • @drnjayy
    @drnjayy Год назад

    Thanks

  • @karanbharadva9820
    @karanbharadva9820 4 года назад +219

    First - Call people by their first name.
    Second - listening is more important than talking.
    Third - ask questions with intent.
    Hotel - Trivago.

    • @hitenjadeja01
      @hitenjadeja01 4 года назад +18

      Maybe you dont know but you are advertising without any money

    • @sahilsahni6557
      @sahilsahni6557 4 года назад +1

      @@hitenjadeja01 😂😂😂

    • @arminrau-makingstartupspro7878
      @arminrau-makingstartupspro7878 4 года назад +1

      Haha :D

    • @jimi02468
      @jimi02468 4 года назад

      Talk about effective business strategy; everyone knows this Trivago company even if they couldn’t care less about hotels.

  • @CALEBBYPRODUCTIONS
    @CALEBBYPRODUCTIONS 4 года назад +53

    Calling my mama always helps me to speak more effectively 😏

  • @rakibulmahmud3253
    @rakibulmahmud3253 2 года назад +167

    1. call the other person by their first name
    2. be an active listener
    3. ask questions with intent.

  • @Taylor-wt9zv
    @Taylor-wt9zv 3 года назад +172

    I truly believe that in school we aren't taught all of the necessary things, how to ace a interview, how to write checks, talk on the phone so many things that are necessary for living that we don't know about. Parents don't even teach us, we're just expected to know how to do all of these things.

    • @achilleselon5168
      @achilleselon5168 3 года назад +2

      I dont mean to be so off topic but does someone know a tool to log back into an instagram account?
      I was dumb forgot my password. I love any tips you can give me

    • @Mantus77
      @Mantus77 3 года назад

      That’s so true!

    • @haveyouflossedtoday
      @haveyouflossedtoday 2 года назад +1

      Well, I’m a parent looking for a good instructional video for my son.

    • @drana4706
      @drana4706 2 года назад

      Learn to teach yourself

    • @venusstahh
      @venusstahh Год назад

      Thats the system for you….i homeschool as school is just to put you into slave mentality getting used to that 9-5

  • @SanjayTripathiGlobalSpeaker
    @SanjayTripathiGlobalSpeaker 4 года назад +20

    Invest in yourself to invest in your future.
    Change your mindset to change your future.
    Learn everyday to earn everyday.

    • @aartitaru3376
      @aartitaru3376 3 года назад

      Yes learning is must in online business... without learning nothing is possible

  • @muriellivermore2560
    @muriellivermore2560 4 года назад +25

    This was spot on. Lots of communication books summed up in 6 mins.

  • @PassiveIncomeTom
    @PassiveIncomeTom 4 года назад +31

    " *If you ever received a call from a telemarketer, they're so annoying.* " 🤣😂

    • @neinneinnein379
      @neinneinnein379 4 года назад +6

      *teaches telemarketing closing*

    • @manictiger
      @manictiger 4 года назад

      Outsourced Indians annoy me, too. I usually call for something their automated system can't handle, so what do they do? Read off a script like another automated system. For anything that isn't the "FAQ" stuff, they are just another layer of wasted time.

  • @AlexanderKaatv
    @AlexanderKaatv 4 года назад +17

    Thank you Sifu. This is powerful for both FCC's as well as face-to-face interactions. Another set of weapons to our High-Ticket Closing arsenal.

    • @jamesr8635
      @jamesr8635 Год назад

      That’s a lot harder to master.