How To Speak Effectively On The Phone - English Lessons - Telephone Skills

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  • Опубликовано: 2 дек 2024

Комментарии • 310

  • @carriecrabbe7177
    @carriecrabbe7177 3 года назад +102

    Dan, I'm a high school teacher and I'm teaching HOW TO USE THE TELEPHONE!! Thank you for your video, I'm going to share this with my Business & Marketing classes!

  • @karanbharadva9820
    @karanbharadva9820 4 года назад +224

    First - Call people by their first name.
    Second - listening is more important than talking.
    Third - ask questions with intent.
    Hotel - Trivago.

    • @hitenjadeja01
      @hitenjadeja01 4 года назад +19

      Maybe you dont know but you are advertising without any money

    • @sahilsahni6557
      @sahilsahni6557 4 года назад +1

      @@hitenjadeja01 😂😂😂

    • @arminrau-makingstartupspro7878
      @arminrau-makingstartupspro7878 4 года назад +1

      Haha :D

    • @jimi02468
      @jimi02468 4 года назад

      Talk about effective business strategy; everyone knows this Trivago company even if they couldn’t care less about hotels.

  • @psychosodamealset7620
    @psychosodamealset7620 3 года назад +90

    I’ve been scared of phone calls ever since a sales person mocked my English over phone (I was 12 and was still learning English).
    This video was really helpful. Thank you!!

  • @SanjayTripathiGlobalSpeaker
    @SanjayTripathiGlobalSpeaker 4 года назад +85

    Food Is like thoughts.
    If you eat good food, you will have good health.
    If you give your mind good thoughts, you will have a good thinking mindset.

  • @rakibulmahmud3253
    @rakibulmahmud3253 3 года назад +170

    1. call the other person by their first name
    2. be an active listener
    3. ask questions with intent.

  • @drewsson
    @drewsson 4 года назад +191

    Tip: If you want to be happier, healthier and have more energy in life. Define what motivates you to change, look at them every day and take action

    • @mellima4226
      @mellima4226 4 года назад +1

      Andreas Rydell - Vlogs & Self Development 👌🏼

    • @JesusOwns
      @JesusOwns 3 года назад

      Thank you! I highly appreciate this valuable information !

    • @lalchhuanawmajr7
      @lalchhuanawmajr7 2 года назад

      You don't always need motivation ,it's sorround you

    • @heather_ro
      @heather_ro 2 года назад

      Powerful thank you for this

    • @ehtishamkhan4184
      @ehtishamkhan4184 2 года назад

      unrelated!

  • @muriellivermore2560
    @muriellivermore2560 4 года назад +26

    This was spot on. Lots of communication books summed up in 6 mins.

  • @hotmessmomtv4117
    @hotmessmomtv4117 4 года назад +15

    I remember the old saying "we have two ears and only one mouth for a reason"- and talking on the phone in the mirror to make sure my smile is genuine tends to help the other person feel more comfortable.

    • @tonygombas491
      @tonygombas491 3 года назад +3

      Hey I like that talking on the phone in the mirror making sure you smile I’ll have to try that thanks for sharing

  • @ngozilivinus7668
    @ngozilivinus7668 2 года назад +12

    Tip no 1 Call by ist name to catch there attention and build rapport
    Also repeat their names while conversing
    2; pay attention and listen closely not just speaking
    3, Ask questions with intent and be in control of the conversation by asking questions

  • @Taylor-wt9zv
    @Taylor-wt9zv 4 года назад +172

    I truly believe that in school we aren't taught all of the necessary things, how to ace a interview, how to write checks, talk on the phone so many things that are necessary for living that we don't know about. Parents don't even teach us, we're just expected to know how to do all of these things.

    • @achilleselon5168
      @achilleselon5168 3 года назад +2

      I dont mean to be so off topic but does someone know a tool to log back into an instagram account?
      I was dumb forgot my password. I love any tips you can give me

    • @Mantus77
      @Mantus77 3 года назад

      That’s so true!

    • @haveyouflossedtoday
      @haveyouflossedtoday 2 года назад +1

      Well, I’m a parent looking for a good instructional video for my son.

    • @drana4706
      @drana4706 2 года назад

      Learn to teach yourself

    • @venusstahh
      @venusstahh 2 года назад

      Thats the system for you….i homeschool as school is just to put you into slave mentality getting used to that 9-5

  • @ChrisMitchellJazz
    @ChrisMitchellJazz 4 года назад +1

    This guy is truly wise

  • @justashton255
    @justashton255 Год назад +1

    I suck at ending phone calls and confidence. All of these steps make me feel much better.

  • @m.t.9837
    @m.t.9837 4 года назад +12

    I can't stop watching his watch..!!

  • @Godisfirst21
    @Godisfirst21 2 года назад +21

    Why do you have this music on? Isn't it more important to focus on the words that are flowing, without this interruption?

  • @teenasagar97
    @teenasagar97 4 года назад +5

    Thanks for your video I got selected in a job interview where I Applied your techniques

  • @Junkmailman70
    @Junkmailman70 Год назад +2

    Cold calls are hard enough, but this is so simple. Thanks !

  • @thetriumphanthustler7001
    @thetriumphanthustler7001 4 года назад +5

    The first name concept is so true! Everytime i here my name my attention gets directed to the person saying it

  • @brettwestley6897
    @brettwestley6897 4 года назад +5

    Dan, we have never met face to face, but after reading your books and watching your videos I consider you my mentor.

  • @imanobabiyi
    @imanobabiyi Год назад

    This video made me understand why I lost a sale through my first code calling. Thank you very much Dan.

  • @Yan_100
    @Yan_100 Год назад +3

    I am from India 🇮🇳🇮🇳🇮🇳 your communication tips is genuine and practical. Thank You ❤️❤️❤️

  • @linked2english346
    @linked2english346 4 года назад

    English is not your first language. I wonder what you could do if it was the case. You are wonderful man!

  • @wildqueenA
    @wildqueenA 2 года назад +1

    Hi i just wanted to say that thanks for your videos i got the job that i wanted!!

  • @Je.rone_
    @Je.rone_ 4 года назад +5

    *I love learning languages, even my own native tongue*

  • @TarePradeepkumar
    @TarePradeepkumar 9 месяцев назад

    Iam working as a English Trainer and I thanks for making vedios on sales and marketing

  • @cord1110
    @cord1110 4 года назад +22

    Thank you Dan Lok! you've taught me so much in life!

  • @bhavinsurti3800
    @bhavinsurti3800 4 года назад +7

    Thank you Dan ,this video will help me to increase my communication skills

  • @honnyjillicatlo2330
    @honnyjillicatlo2330 4 года назад +6

    Hi Dan. I'm a new fan of yours! I definitely agree with your points here. 1. 1st Name 2. Listening 3. Intentional/Leading Questions (conversation control). Really insightful! (applause!).

  • @milesyu5035
    @milesyu5035 4 года назад +4

    THANK YOU FOR SHARING YOUR TIPS MR. DAN

  • @paulandrean3976
    @paulandrean3976 2 года назад +2

    I just watch this today and I am subscribing now. Worth it. Thank you so much Dan!

  • @AlexanderKaatv
    @AlexanderKaatv 4 года назад +17

    Thank you Sifu. This is powerful for both FCC's as well as face-to-face interactions. Another set of weapons to our High-Ticket Closing arsenal.

    • @jamesr8635
      @jamesr8635 2 года назад

      That’s a lot harder to master.

  • @christophegiraud7236
    @christophegiraud7236 4 года назад +5

    3:42 priceless video game skills

  • @kankken1090
    @kankken1090 2 года назад +1

    Dan you are legit next level

  • @MichaelOye-gf1vt
    @MichaelOye-gf1vt Год назад

    i searched for videos relating to this topic and couldn't decide on what video to watch and I was hoping that the thumbnail will help but you content is not fully represented by your thumbnail.. beautiful content by the way. thanks'

  • @gangagrandaddy3604
    @gangagrandaddy3604 4 года назад +11

    Please remove back ground music it’s very much annoying, because of this reason views are less when compared to your other videos. Kindly include the subtitle too👍

  • @SanjayTripathiGlobalSpeaker
    @SanjayTripathiGlobalSpeaker 4 года назад +20

    Invest in yourself to invest in your future.
    Change your mindset to change your future.
    Learn everyday to earn everyday.

    • @aartitaru3376
      @aartitaru3376 3 года назад

      Yes learning is must in online business... without learning nothing is possible

  • @Brazconj
    @Brazconj 3 года назад

    Thank You because my whole Business is on the phone

  • @helpingyousmileagain1701
    @helpingyousmileagain1701 4 года назад +3

    Dan you are highly successful guy and I show that I respect you by my actions. Just wanted to let you know that I lose focus when you switch from one thing to another. First year teaching us something and then it goes to an ad so I completely lost everything you just said.

  • @SanjayTripathiGlobalSpeaker
    @SanjayTripathiGlobalSpeaker 4 года назад +5

    Public speaking is needed to become a leader. You can learn public speaking.
    Make yourself a great public speaker to become a great person.

    • @LikeBoost42
      @LikeBoost42 4 года назад

      Sanjay Tripathi English Motivation how to be a public speaker with social anxiety😂

  • @freelancing6618
    @freelancing6618 3 года назад +3

    1. Use their first name
    2. Listen to them
    3. Ask a good question

  • @Bhaveshtorry
    @Bhaveshtorry 4 года назад +1

    this video is helpful for many, i recommend you guys to watch this

  • @hatchirobites3543
    @hatchirobites3543 2 года назад +2

    It's very useful. This video helps and refresh my learning about calls

  • @garryooi3913
    @garryooi3913 4 года назад +12

    1.Use the first name, repeat name multiple time.
    2.Listening is more important than speaking.
    3.Ask good question with intent. Whoever ask good question controls the conversation.

  • @michelleorocio6810
    @michelleorocio6810 4 года назад +4

    Great content Dan! thank you

  • @avcreations2273
    @avcreations2273 4 года назад +5

    Who all remember wolf of the wall selling stocks through phone scene while dan is saying "john" again & again 😃😃😃

  • @Theunrealjasper
    @Theunrealjasper 2 года назад +3

    Thanks Dan Lok I took notes for me to study back of this valuable tips you gave me 📚

  • @otavio_aquino
    @otavio_aquino 4 года назад +5

    Thanks! Great vídeo, i'm always learning with you!

  • @PassiveIncomeTom
    @PassiveIncomeTom 4 года назад +31

    " *If you ever received a call from a telemarketer, they're so annoying.* " 🤣😂

    • @neinneinnein379
      @neinneinnein379 4 года назад +6

      *teaches telemarketing closing*

    • @manictiger
      @manictiger 4 года назад

      Outsourced Indians annoy me, too. I usually call for something their automated system can't handle, so what do they do? Read off a script like another automated system. For anything that isn't the "FAQ" stuff, they are just another layer of wasted time.

  • @martinglenn85
    @martinglenn85 4 года назад +5

    Ask questions with intent. Whoever asks questions controls the conversation

  • @johnleonardoffemaria3089
    @johnleonardoffemaria3089 2 года назад +2

    Very well said sir!!! Thank you

  • @manjuladineshkumara6652
    @manjuladineshkumara6652 3 года назад +5

    thank you you very much Mr. Dan . you are amazing mentor . your idea helped me lot when it comes to learning sales and marketing. thanks for sharing this kind of valuable content. lots love from Srilanka.......

  • @AmeliaHauge-i4v
    @AmeliaHauge-i4v Месяц назад

    This content really helped me grasp the topic!

  • @MDRobiusSany
    @MDRobiusSany 4 года назад +2

    One day you will be rich with this skill . 😊

  • @chaiwon2667
    @chaiwon2667 Год назад

    Forget! The way talk English very sweet and very nice to hear😆😂not they make wrong call or calling wrong person, deliberately call you😂😉😄

  • @SyedArslanJaffari
    @SyedArslanJaffari 4 года назад +3

    DanLok you beauty... Inspirational man! ✌

  • @xosofi
    @xosofi 2 года назад +2

    Great video! Thank you so much!

  • @haythamhasbany8886
    @haythamhasbany8886 2 года назад +1

    Your efforts are highly appreciated Mr. Dan Lok.
    I Suggest to cancel the music and choose something more appropriate to the nature of the presentation as it affects the concentration in listening .
    Thanks in advance

  • @5millman
    @5millman 2 года назад +2

    Excellent sales tips. If the music is required, however, please tone it down as not to distract from the content.

  • @duanehastrich1460
    @duanehastrich1460 4 года назад +3

    Good to know! Thank you 🙂.

  • @ricardoheesbeen9565
    @ricardoheesbeen9565 4 года назад +2

    Thank you for this video sifu, it came right on time!

  • @ManuelDelgadillo-zs2xf
    @ManuelDelgadillo-zs2xf Год назад

    Your videos are gold

  • @ChrisMizo
    @ChrisMizo 4 года назад +2

    Communicate in *English* with natives, it's the best way to learn as English has a lot of social language

  • @senahaddad8666
    @senahaddad8666 2 года назад +1

    Very interesting, if i might add to mention is that the music is too loud in order to pay attention to what you are saying

  • @lutfurrahman9120
    @lutfurrahman9120 4 года назад +1

    Hello sir! I'm a big fan of u for couple of months. And unfortunately I'm very week in English, and I truly believe that struggle can change my thinking, and I'm ready to struggle, pls sir suggest me, what is the right way, I'm shining

  • @CALEBBYPRODUCTIONS
    @CALEBBYPRODUCTIONS 4 года назад +53

    Calling my mama always helps me to speak more effectively 😏

  • @dragosgabrielbilcu2702
    @dragosgabrielbilcu2702 4 года назад +1

    Dan, let's say I'm already successful.You said that a person alone can't make it, and I belive in that.What if the people who are the best from that industry who would possibly mentor me, and would value me the most, have some bad habits like smoking, drinking sometimes, one night relationships or whatever.You said that a person becomes like their friends, or the people who spends the most time with.I'm still young, I have 19 years old.How should I handle this situations?Don't you think succes is dangerous sometimes, and can transform you in a way that you don't want to be?

  • @sigmundjung936
    @sigmundjung936 4 года назад +1

    I really like this guy

  • @shubhamvishwakarma6403
    @shubhamvishwakarma6403 3 года назад +1

    Repeating their name multiple time.
    Got it🤘

  • @rindharyaojajo6207
    @rindharyaojajo6207 3 года назад

    Hey Locked you are the best and the smartest person.

  • @vinitgaikwad
    @vinitgaikwad 7 месяцев назад

    Dan is bloody good !

  • @Zenzdesign
    @Zenzdesign 4 года назад +21

    My friends call me the goat 🐐

  • @jessicatran8469
    @jessicatran8469 3 года назад

    Thank you- Dan Lok

  • @jessiecandelaria5000
    @jessiecandelaria5000 3 года назад +1

    You are the best Closer Dan!! Damn!

  • @wysskey1
    @wysskey1 4 года назад +3

    Dan should set the first grade curriculum for all fifty states!

  • @yasirsonu4389
    @yasirsonu4389 2 месяца назад

    im from Pakistan nd im a big fan of your selling skills❤❤

  • @sarab6073
    @sarab6073 Год назад +1

    How smart you are ❤❤❤

  • @emmagrace3166
    @emmagrace3166 Год назад +1

    Thanks again! Your videos are great!! But the music is too loud

  • @PradeepThayyil
    @PradeepThayyil 3 года назад +2

    Excellent work 👌

  • @rajhakke
    @rajhakke 4 года назад +1

    Thank you very helpful video

  • @nelbopeou408
    @nelbopeou408 4 года назад +1

    Wonderful video thanks

  • @abioyetosin2118
    @abioyetosin2118 4 года назад +1

    thanks Dan

  • @kevinkang4427
    @kevinkang4427 4 года назад +4

    Also when the person on the telephone sounds too enthusiastic from the start

  • @abrahammotivation8727
    @abrahammotivation8727 Год назад

    Yeah ☺️, Abraham, I love your videos

  • @psosa74
    @psosa74 4 года назад +7

    Great takes Sifu! Repeating prospect first name and asking questions with intent and listening! Thanks!

  • @SmartHatif
    @SmartHatif 4 года назад +1

    Thanks

  • @MartinAdams-x8r
    @MartinAdams-x8r Год назад

    You give me what I want just right, I thing during watching that you're talkin' about right me)

  • @believeinyourself4457
    @believeinyourself4457 4 года назад +1

    I used to just hang up if they persisted in a direction that had nothing for me. In my family, oddly enough, usually we don't mention our names...I do use my nephews names, but that's about it. I agree, and I love a good story. If someone calls me I engage in conversation with the intent to be a blessing to the other person. I often succeed in this. Ain't it great?

  • @productgeneration
    @productgeneration 4 года назад +1

    Amazing Video
    Great Content
    Blessed And Rich RUclipsr
    That is a Mentor I want

  • @bficnetworkinformation888
    @bficnetworkinformation888 2 года назад

    Thanks ur teaching love u

  • @enriquerosalesmorales4154
    @enriquerosalesmorales4154 3 года назад +1

    Great video!!

  • @swetharaj5696
    @swetharaj5696 25 дней назад

    Thank you amazing ❤

  • @Yalouca
    @Yalouca 3 года назад +1

    You are actually amazing :)

  • @mariomariovitiviti
    @mariomariovitiviti 2 года назад +1

    I believe the telephone is the most powerful communication tool ever invented

  • @ejvilla76
    @ejvilla76 4 года назад +2

    My friends either call me by my first name or "Hey, there's Mr.Diesel" haha.

  • @shaungorham5479
    @shaungorham5479 2 года назад

    Thanks, Nebraska.

  • @harisfaiz3819
    @harisfaiz3819 2 года назад +1

    Dan is great as always but the background music is interupting the video.

  • @TrendingTopicSeries
    @TrendingTopicSeries 4 года назад +2

    Fantastic tips, I enjoyed this video 👍

  • @MrDeppenSepp
    @MrDeppenSepp 4 года назад +15

    Call people by their first Name: good luck in Germany 😂

    • @bogdanpysarenko6866
      @bogdanpysarenko6866 4 года назад +1

      Is it unnatural to use the first name when talking to Germans on the phone?

    • @tobo21m
      @tobo21m 4 года назад +4

      @@bogdanpysarenko6866 yeah haha. Because Germans are very formal people, they often see this as rude and feel like you don't respect them.

    • @albertom8834
      @albertom8834 4 года назад +1

      In Brazil it is perfectly normal to call people by their first name, even in moments of extreme formality. If you call someone by the last name, everyone will find you very strange.

    • @l2el3irtl4
      @l2el3irtl4 4 года назад +1

      Also in Japan !

    • @waschbar5394
      @waschbar5394 4 года назад

      Yeah he is right in Germany you cant do this

  • @bhaveshsony9390
    @bhaveshsony9390 4 года назад +1

    Dan, please reduce the background music volume. It disturbs. But the video is dope!

  • @vickyupadhayai4677
    @vickyupadhayai4677 4 года назад +1

    First name and nickname,so true thanks a ton ,

  • @chelbella6273
    @chelbella6273 3 года назад

    Definitely caught my attention when you shouted my name!